NCSEA Connections: Child Support Product and Services Guide
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
uniquely positioned to connect<br />
parents to additional vital services<br />
they may need, including education<br />
<strong>and</strong> employment assistance as well<br />
as health care.<br />
Delivering expertise across<br />
the full spectrum of child<br />
support services<br />
Review <strong>and</strong> Adjustment of<br />
<strong>Support</strong> Orders / vMOD<br />
Noncustodial parents are more likely<br />
to pay their support obligations in<br />
full <strong>and</strong> on time when the ordered<br />
amount is determined by their actual<br />
earnings <strong>and</strong> ability to pay. Our<br />
new virtual modification process<br />
(vMOD) expedites the review <strong>and</strong><br />
modification process for parents who<br />
have lost their jobs <strong>and</strong> are receiving<br />
Unemployment Insurance – allowing<br />
them to request modifications through<br />
your agency’s call center or website.<br />
Mobile App<br />
Forget<br />
office visits<br />
<strong>and</strong> phone<br />
calls — the<br />
Maximus<br />
<strong>Child</strong><br />
<strong>Support</strong><br />
Mobile<br />
App takes<br />
customer<br />
service to<br />
a whole<br />
new level.<br />
Parents benefit from a convenient<br />
option that’s available 24/7 <strong>and</strong><br />
provides a contact-free, virtual<br />
experience for added security in<br />
today’s uncertain environment. With<br />
the tap of a button, they can send<br />
<strong>and</strong> receive documents securely, get<br />
notified about payments, <strong>and</strong> track<br />
order modifications.<br />
Voluntary Paternity<br />
Acknowledgment<br />
Voluntary acknowledgment of<br />
paternity is a critical first step<br />
in securing a support order <strong>and</strong><br />
beginning collections. We design<br />
<strong>and</strong> operate innovative paternity<br />
programs that connect hospitals,<br />
community organizations, <strong>and</strong><br />
parents – helping states achieve<br />
the 90-percent federal paternity<br />
establishment goal, maximize federal<br />
incentives, <strong>and</strong> engage both parents<br />
in their children’s lives.<br />
Debt Prevention Programs<br />
Our debt prevention program<br />
helps noncustodial parents start<br />
off on the right foot with their child<br />
support obligations. By establishing<br />
personal contact with parents <strong>and</strong><br />
their employers at the start of a new<br />
support order, we help parents get<br />
into a pattern of payment compliance<br />
that can result in a significant increase<br />
in full <strong>and</strong> on-time payments. Our<br />
work in Stanislaus County, California,<br />
generated nearly $48 million in support<br />
payments over 90 months – fully<br />
74 percent of current support owed.
Change language