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Inside NIRMA Fall 2020

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Continued from previous page.<br />

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Use customizable production level software<br />

Beware of the human factor<br />

Avoid transactional capture, adopt batch capture<br />

methodologies instead<br />

Use ribbon methodologies for microforms<br />

Define and apply metrics for each category of defects<br />

Do not overlook the need to QC the return of originals<br />

100% QC:<br />

True 100% QC calls<br />

for a comparison<br />

between all originals<br />

against their digital<br />

version. My proposed<br />

model includes a<br />

video inventory of all<br />

originals before the<br />

Image blurred to protect client<br />

capture workflow<br />

confidenal data.<br />

starts, using smart<br />

glasses to facilitate “hands free” video recording. The<br />

downloaded video is analyzed by software to produce the<br />

“best” still images captured. We once recorded every<br />

page of every folder for a Human Resources project to<br />

perform 100% page by page visual QC against the<br />

scanned images. The video batches were distributed<br />

across multiple local and remote operators working on<br />

side by side image comparisons with all exceptions<br />

<br />

flagged, audited and acted upon.<br />

From the Institute for<br />

Certified Records<br />

Managers (ICRM) Office<br />

O<br />

n October 1, <strong>2020</strong> the Institute for Certified<br />

Records Managers announced its newest Post<br />

Certification Specialty Designation, the CRM/<br />

CIGO (Certified Information Governance<br />

Officers).<br />

The new CRM/CIGO certification process includes a<br />

training and testing program that is 100% online. The training<br />

is a master class in Information Governance (IG), followed<br />

by a week of study, and the CIGO certification examination.<br />

CRMs may enroll in the program at special rates beginning<br />

October 16, <strong>2020</strong> through June 1, 2021; and pay no<br />

application fee or CIGO membership fee.<br />

Manifest:<br />

A video inventory<br />

may instead capture<br />

only folder labels for<br />

manifest purposes, as<br />

a reliable manifest is<br />

the only way to<br />

initialize useful<br />

metrics. We video inventoried boxes of medical records<br />

at an average of two to three minutes per box. This<br />

manifest may have saved lives and helped in litigation.<br />

Conclusion:<br />

Automation makes possible to audit and trace QC/repair<br />

efforts, while human oversight helps control automation<br />

errors. Either one by itself, without the other is not sufficient.<br />

When smartly applied to relevant metrics using creative<br />

checks and balances, EOs become detectable and repairable.<br />

When smartly applied to batch oriented production workflow<br />

tasks, automation drastically reduces human EOs.<br />

(*): The original article has been substantially cut to comply<br />

with editorial space restrictions. Questions and additional<br />

levels of detail are available by request, emailing the author:<br />

mbulwa@isausa.com. Some of the concepts explained in this<br />

article are illustrated in a 5 minute video (click here to watch).<br />

The CRM/CIGO certification application will be on the<br />

ICRM.org website starting October 16, <strong>2020</strong>. When a CRM<br />

applies for the CRM/CIGO, a discount code will be<br />

provided. Then registration for the training and examination<br />

will occur on the CIGOA.org website. The discount code for<br />

the training and examination will be applied at checkout.<br />

CRM/CIGO certification will follow ICRM rules and<br />

procedures. CRM yearly membership fees are not increased<br />

due to the CIGO certification, however, an additional 20<br />

CMPs in the IG discipline will be required per five year cycle<br />

and will be prorated on an annual basis.<br />

Read the full press release here.<br />

12 <strong>Fall</strong> <strong>2020</strong> <strong>NIRMA</strong>.org <strong>Inside</strong> <strong>NIRMA</strong>

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