Inside NIRMA Fall 2020
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Continued from previous page.<br />
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Use customizable production level software<br />
Beware of the human factor<br />
Avoid transactional capture, adopt batch capture<br />
methodologies instead<br />
Use ribbon methodologies for microforms<br />
Define and apply metrics for each category of defects<br />
Do not overlook the need to QC the return of originals<br />
100% QC:<br />
True 100% QC calls<br />
for a comparison<br />
between all originals<br />
against their digital<br />
version. My proposed<br />
model includes a<br />
video inventory of all<br />
originals before the<br />
Image blurred to protect client<br />
capture workflow<br />
confidenal data.<br />
starts, using smart<br />
glasses to facilitate “hands free” video recording. The<br />
downloaded video is analyzed by software to produce the<br />
“best” still images captured. We once recorded every<br />
page of every folder for a Human Resources project to<br />
perform 100% page by page visual QC against the<br />
scanned images. The video batches were distributed<br />
across multiple local and remote operators working on<br />
side by side image comparisons with all exceptions<br />
<br />
flagged, audited and acted upon.<br />
From the Institute for<br />
Certified Records<br />
Managers (ICRM) Office<br />
O<br />
n October 1, <strong>2020</strong> the Institute for Certified<br />
Records Managers announced its newest Post<br />
Certification Specialty Designation, the CRM/<br />
CIGO (Certified Information Governance<br />
Officers).<br />
The new CRM/CIGO certification process includes a<br />
training and testing program that is 100% online. The training<br />
is a master class in Information Governance (IG), followed<br />
by a week of study, and the CIGO certification examination.<br />
CRMs may enroll in the program at special rates beginning<br />
October 16, <strong>2020</strong> through June 1, 2021; and pay no<br />
application fee or CIGO membership fee.<br />
Manifest:<br />
A video inventory<br />
may instead capture<br />
only folder labels for<br />
manifest purposes, as<br />
a reliable manifest is<br />
the only way to<br />
initialize useful<br />
metrics. We video inventoried boxes of medical records<br />
at an average of two to three minutes per box. This<br />
manifest may have saved lives and helped in litigation.<br />
Conclusion:<br />
Automation makes possible to audit and trace QC/repair<br />
efforts, while human oversight helps control automation<br />
errors. Either one by itself, without the other is not sufficient.<br />
When smartly applied to relevant metrics using creative<br />
checks and balances, EOs become detectable and repairable.<br />
When smartly applied to batch oriented production workflow<br />
tasks, automation drastically reduces human EOs.<br />
(*): The original article has been substantially cut to comply<br />
with editorial space restrictions. Questions and additional<br />
levels of detail are available by request, emailing the author:<br />
mbulwa@isausa.com. Some of the concepts explained in this<br />
article are illustrated in a 5 minute video (click here to watch).<br />
The CRM/CIGO certification application will be on the<br />
ICRM.org website starting October 16, <strong>2020</strong>. When a CRM<br />
applies for the CRM/CIGO, a discount code will be<br />
provided. Then registration for the training and examination<br />
will occur on the CIGOA.org website. The discount code for<br />
the training and examination will be applied at checkout.<br />
CRM/CIGO certification will follow ICRM rules and<br />
procedures. CRM yearly membership fees are not increased<br />
due to the CIGO certification, however, an additional 20<br />
CMPs in the IG discipline will be required per five year cycle<br />
and will be prorated on an annual basis.<br />
Read the full press release here.<br />
12 <strong>Fall</strong> <strong>2020</strong> <strong>NIRMA</strong>.org <strong>Inside</strong> <strong>NIRMA</strong>