September 2020 IDM Special Edition
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ABSA TO UPDATE DEBT<br />
COUNSELLORS MONTHLY<br />
ABSA’s team who handle debt review have notified Debt<br />
Counsellors that they will now be introducing a new system<br />
of sharing consumers current balances monthly. They will<br />
automatically be sending this information out to Debt<br />
Counsellors, as this is a very common query type in the industry.<br />
It is often necessary to check if the balances between the<br />
Payment Distribution Agents software and the Banks software<br />
match. It is not uncommon for their to be minor differences.<br />
Now, on a monthly basis a bulk database of all the particular<br />
Debt Counsellor’s active clients with ABSA will be shared,<br />
meaning that the Debt Counsellor should not have to regularly<br />
try and get this information from ABSA via email. By supplying<br />
the information proactively it is hoped this helps both Debt<br />
Counsellors and reduced enquiries at the bank which might<br />
be missed.<br />
The information will be shared with two part verification (one<br />
email with info and another with the code needed to open the<br />
info). The information will be provided for all the clients in bulk<br />
in Excel format for ease of use. The emails will be provided<br />
between the 10th and 18th of each month after payments<br />
have been made by the clients via their PDA and captures and<br />
reflecting on the bank’s system.
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