KAMAG WIESEL SWAP BODY TRANSPORTER

CUSTOMER SERVICE
WIESEL SWAP BODY TRANSPORTER

SAFETY AND RELIABILITY IN OPERATION
SERVICES
You want to be sure that your logistics business is running reliably?
Then you have come to the right place! We, the Kamag customer service together with its service
partners ensure that your vehicles remain fully operational. Guaranteed.
Best regards
CONTACT
/ Email service@kamag.com
/ Phone +49 (0)731 4098-5222
SERVICE CONTRACTS
/ Basic, advanced and premium contracts
/ Sustainable value retention
SERVICE PARTNERS
/ Europe-wide service network
/ Qualified service partners
COMMISSIONING
/ Functionality tests
/ Vehicle briefing
Michael Buhl
Global Head of Service, TII Group
TRAINING
/ Hands-on training
/ Workshop seminars
RETROFIT
/ Latest technology
for all models
/ General overhaul
refurbishment, retrofit
SERVICE
TECHNICAL
SUPPORT
/ Personal assistance
and support
MAINTENANCE &
REPAIRS
/ 100% professional repair service
directly from the manufacturer
/ Replacement vehicle
ON-SITE SERVICE
/ Qualified service technicians
/ Repairs
SPARE PARTS SERVICE
/ Highest availability of spare parts
/ ‘Click4Parts’ online ordering
/ Immediate delivery
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TRAINING & COMMISSIONING
TECHNICAL SUPPORT
When your Wiesel has left the production hall, we support you during the
commissioning as well as ensuring the efficient operation of your vehicle.
At our training courses, your employees will gain detailed knowledge of the
Wiesel´s equipment in both theory and practice. We will show you how to safely
operate the Wiesel and how to eliminate simple malfunctions and faults. With
maintenance-related tips and tricks, the focus is on preserving the value of your
vehicle. Every participant receives a certificate after completion of their training.
On request, we create individual training concepts that are tailored to meet the
training requirements of your employees.
BENEFITS
/ Hands-on training
/ Workshop seminars
/ Customised training packages
/ Vehicle briefing and handover
Technical Support
Also after commissioning, our employees will be at your side whenever you need
them to answer all technical questions. We help you to rectify any malfunctions as
quickly as possible and thus minimise downtimes.
You can rely on us:
/ Personal support provided by a technically skilled contact person
/ Highly effective problem-solving process
/ Close-knit service network with qualified service partners
BENEFITS
/ Personal support
/ Technical competence
/ Qualified service partners
CONTACT
/ E-Mail: customer-support@kamag.com
/ Phone: +49 (0)731 4098-5444
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SPARE PARTS
QUICKLY AVAILABLE
SPARE PARTS LOGISTICS
Overnight express
More than 3,500
spare parts in stock
In order to guarantee you short delivery times,
we have further optimised our logistics operations.
Every spare part that is ordered by 4 pm will be
delivered on the following day. The overnight
express option is even faster meaning that the
spare part can be delivered that same night.
In the logistics centre, more than 3,500 spare parts
are available for Wiesel customers - ranging from
the 9 gram cylinder screw through to the Wiesel
cabin windscreen and 233 kg hydraulic tank.
PLACING ORDERS
High delivery quality
Easy online ordering
Order by phone, email or online
/ Phone: +49 (0)731 4098-5222
/ Email: service@kamag.com
/ Online: kamag.click4parts.com
Simply register by email
service@kamag.com
Or on our homepage:
www.tii-group.com/de/service.html
/ Find online spare parts even faster using
VIN search
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MAINTENANCE & REPAIRS
VALUE RETENTION
SERVICE PARTNERS
NEAR YOU
+ +
Preventive Value Cost
maintenance retention savings
Initial check (thorough inspection of all functions of the vehicle), repair services
(in consultation with the customer), e.g.:
/ Complete maintenance
/ General overhaul
/ Inspections
/ Main inspections
/ Accident repair work
/ Retrofit
/ Replacement vehicle
BENEFITS
/ 100% professional repair service directly
from the manufacturer
/ On-site service with competent contact
persons
CONTACT
You can find a list of our service partners here:
www.kamag.com/service/servicepartner
WE WORK ON SITE:
/ Europe-wide repair work
/ Range of tools tailored to suit
customer use
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SERVICEVERTRÄGE
SERVICE CONTRACTS
FULL MOBILITY
VOLLE MOBILITÄT UND EFFIZIENZ MIT DEM KAMAG SERVICEVERTRAG
SERVICE CONTRACTS
FULL MOBILITY
PACKAGE
STAY SAFE WITH THE SERVICE CONTRACT FROM KAMAG:
CONTACT
BASIC ADVANCED PREMIUM
/ Spare parts including drive train
BENEFITS
+ +
Safe in planning + Safe in operation + Safe in costs
Contact us!
We will provide you with detailed advice.
/ Email service@kamag.com
/ Phone +49 (0)731 4098-5222
/ Wear parts* / Wear parts*
Higher availability
KUNDE
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Free over-night express delivery of
spare parts
Optional additional services (exclusive)
/ Maintenance management
+ components free of charge
/ Free technical support
/ Contract management
/ Free over-night express delivery of
spare parts
/ Round-trip transport vehicle to the workshop
/ Replacement vehicle**
=
Sustainable
value retention
Cost savings
CUSTOMER KUNDE
INCIDENT
KAMAG - TAKING OVER OF PROCESSES
KAMAG & SERVICE PARTNERS ENSURE
/ Coordination of maintenance appointments
/ Parts availability
/ Technical support
/ Accelerated warranty check through the telematics system
/ Personnel capacity for administrative processing
/ Invoice control (checking, approval)
/ Maintenance history
CUSTOMER IN OPERATION
FEEDBACK
/ Tyre service
* without drive train
** conditions: see service contract
Close-knit service network
OPTIONAL ADDITIONAL SERVICES:
/ Tyre service handling
/ Vehicle transport
/ Management of replacement vehicle
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022021 -DE WE RESERVE THE RIGHT TO CHANGE CONSTRUCTION AND DESIGN
KAMAG
Transporttechnik GmbH & Co. KG
Liststraße 3
89079 Ulm
Germany
Phone: +49 (0)731 4098-0
Fax: +49 (0)731 4098-5109
Email: info@kamag.com
www.kamag.com