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Chapter VIII. SMEs in South Africa: Acceptance and Adoption of E-Commerce ...................................................................................... 121 Eric Cloete, University of Cape Town, South Africa Chapter IX. Key Indicators for Successful Inter<strong>net</strong> Commerce: A South African Study ....................................................................... 135 Sam Lubbe, Cape Technikon, South Africa Shaun Pather, Cape Technikon, South Africa Chapter X. E-Learning is a Social Tool for E-Commerce at Tertiary Institutions ......................................................................................... 154 Marlon Parker, Cape Technikon, South Africa Chapter XI. Relating Cognitive Problem-Solving Style to User Resistance.......................................................................................... 184 Michael Mullany, Northland Polytechnic, New Zealand Peter Lay, Northland Polytechnic, New Zealand Chapter XII. Electronic Commerce and Data Privacy: The Impact of Privacy Concerns on Electronic Commerce Use and Regulatory Preferences ........................................................................................ 213 Sandra C. Henderson, Auburn University, USA Charles A. Snyder, Auburn University, USA Terry Anthony Byrd, Auburn University, USA Chapter XIII. Impersonal Trust in B2B Electronic Commerce: A Process View .................................................................................. 239 Paul A. Pavlou, University of Southern California, USA About the Authors .............................................................................. 258 Index ................................................................................................... 263
vi Preface E-commerce is not new, though the interest shown in it is of relatively recent origin. Academics have applied their skill in seeking to maintain or improve business efficiency for years past, but they have concerned themselves mainly with obtaining facts of a historical nature – that is, by analyzing past papers, they have sought to regulate future policies. Until more recently they have been chiefly occupied with matters of a domestic or internal nature, and although they have not been able to ignore affairs outside, such as the influence exerted by customers, nevertheless they have not sought to extend the field of their activities. They have concentrated their endeavors on seeking to establish an efficiently run business, leaving those engaged on the various executive activities of the organization to pronounce on their own particular fields of interest. Modern business activities and the increasing complexity of present-day ecommerce have necessitated a broadening of the views, knowledge and influence of the consultant, and while greater specialization has taken place within the profession itself, a new branch of IT has evolved, namely, that of e-commerce. “E-Commerce” may be defined broadly as that aspect of IT that is concerned with the efficient management of a business through the presentation to management of such information as will facilitate efficient and opportune planning and control. The managerial aspect of his work is the management consultant’s prime concern. Having satisfied himself as to the efficiency of the organization of the business – covering such matters as the regulation of activities – he may justifiably expect to be concerned with the day-to-day running of affairs. His attention should be directed more particularly towards the extraction of information from records and the compilation and preparation of statements that will enable management to function with the minimum of effort and with the maximum of efficiency. The term e-commerce has been used carefully for the title of this book, because it covers a broader view than “e-commerce.” To carry out his duties effectively, the manager is now required to extend his knowledge and research
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The Emerging Need for E-Commerce Ac
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SMEs in South Africa 123 tions and
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 133 Cloete, H.
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About the Authors 259 Eric Cloete B
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