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The Economic and Social
Impacts of e-Commerce
Table of Contents
Preface .................................................................................................. vi
Chapter I. TrickE-Business: Malcontents in the Matrix .................... 1
Paul Taylor, University of Leeds, UK
Chapter II. The Economic and Social Impact of Electronic Commerce in
Developing Countries .......................................................................... 22
Roberto Vinaja, University of Texas, Pan America, USA
Chapter III. Adverse Effects of E-Commerce ................................... 33
Sushil K. Sharma, Ball State University, USA
Jatinder N. D. Gupta, University of Alabama in Huntsville, USA
Chapter IV. The Emerging Need for E-Commerce Accepted Practice
(ECAP) ................................................................................................. 50
G. Erwin, Cape Technikon, South Africa
S. Singh, University of South Africa, South Africa
Chapter V. The Theory Behind the Economic Role of Managing the
Strategic Alignment of Organizations while Creating
New Markets ....................................................................................... 69
Sam Lubbe, Cape Technikon, South Africa
Chapter VI. Online Customer Service ................................................ 95
Rick Gibson, American University, USA
Chapter VII. E-Commerce and Executive Information Systems:
A Managerial Perspective ................................................................ 103
G. Erwin, Cape Technikon, South Africa
Udo Averweg, University of Natal, South Africa