www.sharexxx.net - free books & magazines

More documents

Recommendations

Info

Chapter III Adverse Effects of E-Commerce 33 Adverse Effects of E-Commerce Sushil K. Sharma Ball State University, USA Jatinder N.D. Gupta University of Alabama in Huntsville, USA ABSTRACT E-commerce is the fastest growing industry worldwide and is one of the most rapidly evolving areas of national and international trade. The Internet has become an incredibly powerful tool for conducting business electronically. Companies have taken the proactive approach and are jumping on the new way to conduct business. E-commerce enables organizational change and helps organizations to conduct business with improved efficiencies and productivity. E-commerce is credited with empowering employees and knowledge workers, by giving them easy access to virtually unlimited information. E-commerce technologies have helped nations to accelerate their economic growth and to provide more opportunities for the businesses to grow. Meanwhile, it has also created many challenges and adverse effects, such as concerns over privacy, consumer protection, and security of credit card purchases, displacement of workers (especially low-status ones), and is charged with having a negative impact on quality of work life. This chapter describes the various adverse effects that have accompanied the advent of the Internet and e-commerce revolution. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
34 Sharma and Gupta INTRODUCTION The Internet heralds an unprecedented evolution in the transformation of all business and communication. In 1991, the Internet had less than 3 million users around the world and its application to electronic commerce (e-commerce) was non-existent. By 1999, an estimated 250 million users accessed the Internet and made purchases online worth approximately $110 billion (Anonymous, 2000). Ecommerce is defined as buying and selling of information, products, and services via computer networks or Internet (Anonymous, 2000, Sharma & Gupta, 2001). Electronic commerce promises to be the momentum behind a new wave of economic growth (Mariotti & Sgobbi, 2001). Internet and electronic commerce technologies are transforming the entire economy and changing business models, revenue streams, customer bases, and supply chains (Green, 2001). New business models are emerging in every industry of the New Economy. In these emerging models, intangible assets such as relationships, knowledge, people, brands, and systems are taking center stage (Boulton et al., 2000; McGarvey, 2001). The relationship and interaction of customers, suppliers, strategic partners, agents, or distributors has been entirely changed. E-commerce has already changed the way traditional business transactions are conducted. It has improved business value by fundamentally changing the ways products are conceived, marketed, delivered, and supported. Companies are using the Internet as a medium to improve the quality of their customer relationships, whether by delivering better service through an e-mail bulletin board, or by lowering costs through the network enables just-in-time inventory control. According to the Forrester Research Group, in 1997, U.S. Internet commerce accounted for $8 billion goods and services. By 2002, Internet commerce is projected to rise to $327 billion (Penbera, 1999). The Internet’s growth and e-commerce has begun to create fundamental change to government, societies, and economies with social, economic and political implications. While the Internet revolution has created enormous upheaval for business by offering e-commerce solutions, it has also created plenty of opportunities for individuals and businesses in the new economy. On the positive side, ecommerce offers an opportunity for organizations to conduct business through a variety of new business models that help businesses to sell their products and services on line to consumers. E-commerce is helping organizations to reduce transaction, sales, marketing, and advertising costs. E-commerce is also helping businesses to reach global markets at low costs to conduct business 24 hours per day, 7 days per week, 365 days per year. The value of e-commerce was estimated at around $650 billion worldwide in 2000 (Bassols & Vickery, 2001). According to Frank Gens, senior vice president of Internet Research at Analyst Company IDC, the e-commerce market will be worth $900 billion by the year 2003. Gens Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
Page 1 and 2: www.sharexxx.net - free books & mag
Page 3 and 4: Acquisition Editor: Mehdi Khosrow-P
Page 5 and 6: The Economic and Social Impacts of
Page 7 and 8: vi Preface E-commerce is not new, t
Page 9 and 10: viii the e-commerce’s experience
Page 11 and 12: x In the sixth chapter, Rick Gibson
Page 14 and 15: TrickE-Business: Malcontents in the
Page 36 and 37: The Economic and Social Impact of E
Page 48 and 49: Adverse Effects of E-Commerce 35 pr
Page 50 and 51: Adverse Effects of E-Commerce 37 en
Page 52 and 53: Adverse Effects of E-Commerce 39 En
Page 54 and 55: Adverse Effects of E-Commerce 41 Ma
Page 56 and 57: Adverse Effects of E-Commerce 43 su
Page 58 and 59: Adverse Effects of E-Commerce 45 pe
Page 60 and 61: Adverse Effects of E-Commerce 47 Co
Page 62 and 63: Adverse Effects of E-Commerce 49 Kl
Page 64 and 65: The Emerging Need for E-Commerce Ac
Page 78 and 79: Figure 4: Source: Wang, 1999 Small/
Page 82 and 83: Managing the Strategic Alignment of
Page 96 and 97:
Managing the Strategic Alignment of
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Chapter VI Online Customer Service
Page 110 and 111:
Online Customer Service 97 they hav
Page 112 and 113:
Online Customer Service 99 Video co
Page 114 and 115:
Online Customer Service 101 the inf
Page 116 and 117:
E-Commerce and Executive Informatio
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Chapter VIII SMEs in South Africa 1
Page 136 and 137:
SMEs in South Africa 123 tions and
Page 138 and 139:
SMEs in South Africa 125 an e-busin
Page 140 and 141:
SMEs in South Africa 127 • Contex
Page 142 and 143:
SMEs in South Africa 129 Table 1: P
Page 144 and 145:
SMEs in South Africa 131 • Proble
Page 146 and 147:
SMEs in South Africa 133 Cloete, H.
Page 148 and 149:
Key Indicators for Successful Inter
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Correlations Kendall's tau_b Spearm
Page 168 and 169:
E-Learning is a Social Tool for E-C
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Relating Cognitive Problem-Solving
Page 200 and 201:
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
(5) a serious problem (4) a rather
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Table 5: Summary of Findings Relati
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Electronic Commerce and Data Privac
Page 228 and 229:
Page 230 and 231:
Figure 1: Research Model ANTECEDENT
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Figure 2: Final Model TK Gender Age
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Privacy Concerns a. The government
Page 246 and 247:
Purchasing Habits During the past y
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Impersonal Trust in B2B Electronic
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
About the Authors 259 Eric Cloete B
Page 274 and 275:
About the Authors 261 Technikon. He
Page 276 and 277:
A absenteeism 191 accreditation 247
Page 278 and 279:
low mean values 171 M management 14
Page 280 and 281:
30-Day free trial! InfoSci-Online D
show all

www.sharexxx.net - free books & magazines

Create successful ePaper yourself

Delete template?

Save as template?