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The Economic and Social Impact of Electronic Commerce 31 nations, Worldbank News Release No: 2001/126/S. Available online at: http://wbln0018.worldbank.org/news/pressrelease.nsf/673fa6c5a2d 50a67852565e2006. Hillebrand, M. (1999). Asian electronic commerce set to go. Electronic commerce Times, May 6. International Telecommunications Union (1999). Electronic commerce for developing countries. Report on the electronic commerce survey conducted in the framework of World Telecommunication Day 1999. Available online at: http:/ /www.itu.int/newsarchive/wtd/1999/report.html. National Law Center for Inter-American Free Trade (2000). Panama: proposed regulation of electronic commerce. Available online at: http://www.natlaw.com/ ecommerce/docs/stpnec1.htm. Ntoko, A. (1999). ITU to team up with world trade center and world internet secure key to expand electronic commerce in developing countries. Telecommunication Development Bureau. Report ITU/99-12, 17 September. Available online at: http://www.itu.int/newsarchive/press/releases/1999/ 12.html. Ntoko, A. (2000). E-business infrastructure being deployed in more than 80 countries under ITU’s electronic commerce for developing countries (EC- DC) project. Telecommunication Development Bureau, 14 July 2000. Available online at: http://www.itu.int/newsarchive/press/releases/2000/ 15.html. Ochiengs, C. & Amey, C.F. (1998). Electronic commerce for developing countries (EC-DC): a special ITU development initiative. International Telecommunications Union. Available online at: www.itu.int. Organization for Economic Co-operation and Development (OECD) (2000). The Economic and Social Impacts of Electronic Commerce: Preliminary Findings and Research Agenda, ISBN 9264169725. Available online at http://oecdpublications.gfi-nb.com/cgi-bin/OECDBookShop.storefront/EN/ product/931999011P1. Richman, D. (1999). Advocates hope for fair trade electronic commerce: developing countries’ restrictions a concern. Seattle Post-Intelligencer, November 26. Available online at: http://seattlep-i.nwsource.com/business/ ecom26.shtml. Sadwosky, G. (1996). The internet society in developing countries. Nov/Dec 1996. Available online at: www.isoc.org/oti/articles/196/sadwosky.html. Sivapalan, V. (2001). Need to rethink business. New Straits Times- Management Times. May 2001. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
32 Vinaja Sri Lanka Telecom (2001a). SLT sponsors National Institute of Education’s pioneering effort in borderless education. 8 January, Available online at: http:/ /www.slt.lk/inpages/newshiglights/26_sltsponsers.htm. Sri Lanka Telecom (2001b). SLT Conducts A Seminar On Electronic commerce, 26th April 2001, http://www.slt.lk/inpages/newshiglights/39_sltconducts.htm Turban, E., Lee, J., King, D. & Chung, H. M. (2000). Electronic Commerce: A Managerial Perspective. New Jersey: Prentice-Hall, Inc. U. S. Department of Commerce - National Trade Data Bank. (1999). Panama Marketing U. S. Products And Services. Available online at: http:// www.tradeport.org/ts/countries/panama/market.html. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Page 3 and 4: Acquisition Editor: Mehdi Khosrow-P
Page 5 and 6: The Economic and Social Impacts of
Page 7 and 8: vi Preface E-commerce is not new, t
Page 9 and 10: viii the e-commerce’s experience
Page 11 and 12: x In the sixth chapter, Rick Gibson
Page 14 and 15: TrickE-Business: Malcontents in the
Page 36 and 37: The Economic and Social Impact of E
Page 46 and 47: Chapter III Adverse Effects of E-Co
Page 48 and 49: Adverse Effects of E-Commerce 35 pr
Page 50 and 51: Adverse Effects of E-Commerce 37 en
Page 52 and 53: Adverse Effects of E-Commerce 39 En
Page 54 and 55: Adverse Effects of E-Commerce 41 Ma
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Page 64 and 65: The Emerging Need for E-Commerce Ac
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Managing the Strategic Alignment of
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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Online Customer Service 101 the inf
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E-Commerce and Executive Informatio
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SMEs in South Africa 123 tions and
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SMEs in South Africa 125 an e-busin
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 129 Table 1: P
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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E-Learning is a Social Tool for E-C
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Table 5: Summary of Findings Relati
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Electronic Commerce and Data Privac
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Figure 1: Research Model ANTECEDENT
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Figure 2: Final Model TK Gender Age
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Privacy Concerns a. The government
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Purchasing Habits During the past y
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Impersonal Trust in B2B Electronic
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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