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NEW from Idea Group Publishing • Digital Bridges: Developing Countries in the Knowledge Economy, John Senyo Afele/ ISBN:1-59140-039-2; eISBN 1-59140-067-8, © 2003 • Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge, Len Asprey and Michael Middleton/ ISBN: 1-59140-055-4; eISBN 1-59140-068-6, © 2003 • Critical Reflections on Information Systems: A Systemic Approach, Jeimy Cano/ ISBN: 1-59140-040-6; eISBN 1-59140-069-4, © 2003 • Web-Enabled Systems Integration: Practices and Challenges, Ajantha Dahanayake and Waltraud Gerhardt ISBN: 1-59140-041-4; eISBN 1-59140-070-8, © 2003 • Public Information Technology: Policy and Management Issues, G. David Garson/ ISBN: 1-59140-060-0; eISBN 1-59140-071-6, © 2003 • Knowledge and Information Technology Management: Human and Social Perspectives, Angappa Gunasekaran, Omar Khalil and Syed Mahbubur Rahman/ ISBN: 1-59140-032-5; eISBN 1-59140-072-4, © 2003 • Building Knowledge Economies: Opportunities and Challenges, Liaquat Hossain and Virginia Gibson/ ISBN: 1-59140-059-7; eISBN 1-59140-073-2, © 2003 • Knowledge and Business Process Management, Vlatka Hlupic/ISBN: 1-59140-036-8; eISBN 1-59140-074-0, © 2003 • IT-Based Management: Challenges and Solutions, Luiz Antonio Joia/ISBN: 1-59140-033-3; eISBN 1-59140- 075-9, © 2003 • Geographic Information Systems and Health Applications, Omar Khan/ ISBN: 1-59140-042-2; eISBN 1-59140- 076-7, © 2003 • The Economic and Social Impacts of E-Commerce, Sam Lubbe/ ISBN: 1-59140-043-0; eISBN 1-59140-077-5, © 2003 • Computational Intelligence in Control, Masoud Mohammadian, Ruhul Amin Sarker and Xin Yao/ISBN: 1-59140- 037-6; eISBN 1-59140-079-1, © 2003 • Decision-Making Support Systems: Achievements and Challenges for the New Decade, M.C. Manuel Mora, Guisseppi Forgionne and Jatinder N.D. Gupta/ISBN: 1-59140-045-7; eISBN 1-59140-080-5, © 2003 • Architectural Issues of Web-Enabled Electronic Business, Nansi Shi and V.K. Murthy/ ISBN: 1-59140-049-X; eISBN 1-59140-081-3, © 2003 • Adaptive Evolutionary Information Systems, Nandish V. Patel/ISBN: 1-59140-034-1; eISBN 1-59140-082-1, © 2003 • Managing Data Mining Technologies in Organizations: Techniques and Applications, Parag Pendharkar/ ISBN: 1-59140-057-0; eISBN 1-59140-083-X, © 2003 • Intelligent Agent Software Engineering, Valentina Plekhanova/ ISBN: 1-59140-046-5; eISBN 1-59140-084-8, © 2003 • Advances in Software Maintenance Management: Technologies and Solutions, Macario Polo, Mario Piattini and Francisco Ruiz/ ISBN: 1-59140-047-3; eISBN 1-59140-085-6, © 2003 • Multidimensional Databases: Problems and Solutions, Maurizio Rafanelli/ISBN: 1-59140-053-8; eISBN 1- 59140-086-4, © 2003 • Information Technology Enabled Global Customer Service, Tapio Reponen/ISBN: 1-59140-048-1; eISBN 1- 59140-087-2, © 2003 • Creating Business Value with Information Technology: Challenges and Solutions, Namchul Shin/ISBN: 1- 59140-038-4; eISBN 1-59140-088-0, © 2003 • Advances in Mobile Commerce Technologies, Ee-Peng Lim and Keng Siau/ ISBN: 1-59140-052-X; eISBN 1- 59140-089-9, © 2003 • Mobile Commerce: Technology, Theory and Applications, Brian Mennecke and Troy Strader/ ISBN: 1-59140- 044-9; eISBN 1-59140-090-2, © 2003 • Managing Multimedia-Enabled Technologies in Organizations, S.R. Subramanya/ISBN: 1-59140-054-6; eISBN 1-59140-091-0, © 2003 • Web-Powered Databases, David Taniar and Johanna Wenny Rahayu/ISBN: 1-59140-035-X; eISBN 1-59140-092- 9, © 2003 • E-Commerce and Cultural Values, Theerasak Thanasankit/ISBN: 1-59140-056-2; eISBN 1-59140-093-7, © 2003 • Information Modeling for Internet Applications, Patrick van Bommel/ISBN: 1-59140-050-3; eISBN 1-59140- 094-5, © 2003 • Data Mining: Opportunities and Challenges, John Wang/ISBN: 1-59140-051-1; eISBN 1-59140-095-3, © 2003 • Annals of Cases on Information Technology – vol 5, Mehdi Khosrowpour/ ISBN: 1-59140-061-9; eISBN 1- 59140-096-1, © 2003 • Advanced Topics in Database Research – vol 2, Keng Siau/ISBN: 1-59140-063-5; eISBN 1-59140-098-8, © 2003 • Advanced Topics in End User Computing – vol 2, Mo Adam Mahmood/ISBN: 1-59140-065-1; eISBN 1-59140- 100-3, © 2003 • Advanced Topics in Global Information Management – vol 2, Felix Tan/ ISBN: 1-59140-064-3; eISBN 1- 59140-101-1, © 2003 • Advanced Topics in Information Resources Management – vol 2, Mehdi Khosrowpour/ ISBN: 1-59140-062-7; eISBN 1-59140-099-6, © 2003 Excellent additions to your institution’s library! Recommend these titles to your Librarian! To receive a copy of the Idea Group Publishing catalog, please contact (toll free) 1/800-345-4332, fax 1/717-533-8661,or visit the IGP Online Bookstore at: [http://www.idea-group.com]! Note: All IGP books are also available as ebooks on netlibrary.com as well as other ebook sources. Contact Ms. Carrie Skovrinskie at [cskovrinskie@idea-group.com] to receive a complete list of sources where you can obtain ebook information or IGP titles.
The Economic and Social Impacts of e-Commerce Table of Contents Preface .................................................................................................. vi Chapter I. TrickE-Business: Malcontents in the Matrix .................... 1 Paul Taylor, University of Leeds, UK Chapter II. The Economic and Social Impact of Electronic Commerce in Developing Countries .......................................................................... 22 Roberto Vinaja, University of Texas, Pan America, USA Chapter III. Adverse Effects of E-Commerce ................................... 33 Sushil K. Sharma, Ball State University, USA Jatinder N. D. Gupta, University of Alabama in Huntsville, USA Chapter IV. The Emerging Need for E-Commerce Accepted Practice (ECAP) ................................................................................................. 50 G. Erwin, Cape Technikon, South Africa S. Singh, University of South Africa, South Africa Chapter V. The Theory Behind the Economic Role of Managing the Strategic Alignment of Organizations while Creating New Markets ....................................................................................... 69 Sam Lubbe, Cape Technikon, South Africa Chapter VI. Online Customer Service ................................................ 95 Rick Gibson, American University, USA Chapter VII. E-Commerce and Executive Information Systems: A Managerial Perspective ................................................................ 103 G. Erwin, Cape Technikon, South Africa Udo Averweg, University of Natal, South Africa
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The Emerging Need for E-Commerce Ac
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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E-Commerce and Executive Informatio
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Chapter VIII SMEs in South Africa 1
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SMEs in South Africa 123 tions and
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SMEs in South Africa 125 an e-busin
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 129 Table 1: P
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Electronic Commerce and Data Privac
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Figure 1: Research Model ANTECEDENT
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Figure 2: Final Model TK Gender Age
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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