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The Economic and Social Impacts of E-Commerce Sam Lubbe Cape Technikon, South Africa Johanna Maria van Heerden JS Consultants, South Africa IDEA GROUP PUBLISHING Hershey • London • Melbourne • Singapore • Beijing
Acquisition Editor: Mehdi Khosrow-Pour Senior Managing Editor: Jan Travers Managing Editor: Amanda Appicello Development Editor: Michele Rossi Copy Editor: Terry Heffelfinger Typesetter: Amanda Lutz Cover Design: Kory Gongloff Printed at: Integrated Book Technology Published in the United States of America by Idea Group Publishing (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: cust@idea-group.com Web site: http://<strong>www</strong>.idea-group.com and in the United Kingdom by Idea Group Publishing (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://<strong>www</strong>.eurospan.co.uk Copyright © 2003 by Idea Group Inc. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data Lubbe, Sam, 1952- The economic and social impacts of e-commerce / Sam Lubbe. p. cm. Includes bibliographical references (p. ) and index. ISBN 1-59140-043-0 (hard cover) -- ISBN 1-59140-077-5 (ebook) 1. Electronic commerce. 2. Electronic commerce--South Africa. I. Title. HF5548.32.L82 2003 381'.1--dc21 2002156242 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library.
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Page 5 and 6: The Economic and Social Impacts of
Page 7 and 8: vi Preface E-commerce is not new, t
Page 9 and 10: viii the e-commerce’s experience
Page 11 and 12: x In the sixth chapter, Rick Gibson
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Page 46 and 47: Chapter III Adverse Effects of E-Co
Page 48 and 49: Adverse Effects of E-Commerce 35 pr
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Adverse Effects of E-Commerce 39 En
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Adverse Effects of E-Commerce 41 Ma
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Adverse Effects of E-Commerce 43 su
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Adverse Effects of E-Commerce 45 pe
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Adverse Effects of E-Commerce 47 Co
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Adverse Effects of E-Commerce 49 Kl
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The Emerging Need for E-Commerce Ac
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Figure 4: Source: Wang, 1999 Small/
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Managing the Strategic Alignment of
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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Online Customer Service 101 the inf
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E-Commerce and Executive Informatio
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Chapter VIII SMEs in South Africa 1
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SMEs in South Africa 123 tions and
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SMEs in South Africa 125 an e-busin
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 129 Table 1: P
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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E-Learning is a Social Tool for E-C
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(5) a serious problem (4) a rather
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Table 5: Summary of Findings Relati
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Electronic Commerce and Data Privac
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Figure 1: Research Model ANTECEDENT
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Figure 2: Final Model TK Gender Age
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Privacy Concerns a. The government
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Purchasing Habits During the past y
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Impersonal Trust in B2B Electronic
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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