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low mean values 171 M management 147 manifest content 145 manifest destiny 3 marketing 147 McDonaldization 4 modus operandi 13 monitoring 248 monopolistic trends 40 monopoly practices 39 moral hazard 241 multi-national cooperation 25 multiple constituency approach 109 N National Information Infrastructure (NII) 24 neo-tribes 8 networked computing 112 new economy 34 new labour 6 O online analytical processing (OLAP) 106 online customer service 96 operating leverage 85 operation turnout 6 operational objectives 73 opportunism 241 organizational decision makers 89 organizational information visualization 88 Organization for Economic Cooperation and Development (OECD) 24 overt resistance 190 P paradox of incommunicability 7 parameters 148 peer-to-peer 167 perceived risk 249 personal information 215 personal information privacy 215 political democratization 24 precise contradiction 204 pricing 250 privacy 213 privacy invasion 219, 222 privacy policies 213 propensity to purchase 222 psychological withdrawal 191 pure intellectual distance 18 Index 265 Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. R r-score 196 race towards weightlessness 6 regulatory preference 213 return on investment (ROI) 70 S satisfaction 249 security 148 self-regulation 229 semiological guerilla warfare 11 shared data bases 112 shared mindset 72 shoulder-looking 42 signals 241 small, medium and micro enterprises (SMMEs) 63 small to medium enterprises (SMEs) 122 social drama 16 social isolation 43 social obsolescence 77 South African National Small Business Act 122 South African revenue services (SARS) 57 South African SME business sector 128 supply chain 213 supply chain management (SCM) 112, 143 surrogate 190 system satisfaction schedule 195 systems development life cycle (SDLC) 139 T teacher-computer-student 156 teacher-student 156 technology dimension 163 technology knowledge 219 technology objectives 73
266 Index technology-delivered e-learning environment 173 tertiary institutions 159 text conferencing 98 three-ring binder 4 trust 243 trust-building cognitive processes 241 U uncertainty 240 underground puissance 8 universal tool 158 V value chain integration 127 value-added networks (VANs) 111 vertical events 7 videoconferencing session 99 virtual classroom 159 virtual learning environments (VLEs) 159 voice over the Internet protocol (VOIP) 97 W web surfing 35 web-based Instructional Systems model 164 wireless application protocol (WAP) 105 World Wide Web (WWW) 53, 172 Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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TrickE-Business: Malcontents in the
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The Economic and Social Impact of E
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Chapter III Adverse Effects of E-Co
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Adverse Effects of E-Commerce 35 pr
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Adverse Effects of E-Commerce 37 en
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Adverse Effects of E-Commerce 39 En
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Adverse Effects of E-Commerce 41 Ma
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Adverse Effects of E-Commerce 43 su
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Adverse Effects of E-Commerce 45 pe
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Adverse Effects of E-Commerce 47 Co
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Adverse Effects of E-Commerce 49 Kl
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The Emerging Need for E-Commerce Ac
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Figure 4: Source: Wang, 1999 Small/
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Managing the Strategic Alignment of
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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E-Commerce and Executive Informatio
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Chapter VIII SMEs in South Africa 1
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SMEs in South Africa 123 tions and
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SMEs in South Africa 125 an e-busin
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 129 Table 1: P
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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E-Learning is a Social Tool for E-C
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Table 5: Summary of Findings Relati
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Electronic Commerce and Data Privac
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