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A absenteeism 191 accreditation 247 active server pages 221 adaption-innovation theory 187, 204 adaptive problem-solvers 185 adverse selection 241 analyst-user dyad 203 analyst-user interface 204 anticipated continuity 250 artificial intelligence 99 asset structure 85 atmosphere 64 B B2B exchange 240, 246 benevolence 244 best-fitting regression 203 binding agent 127 biopolitical power 19 bit tax 39 brick and mortar 96 build-up 64 business risk 85 business-to-business (B2B) 51, 104 business-to-business (B2B) e-commerce 215 business-to-consumer (B2C) 51, 104, 215 business-to-employee (B2E) 51, 104 Index Index 263 Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. C capitalization 146 channels of communication 164 circulation of struggles 7 citizens-as-consumers 14 clustering strategy 5 cognitive processes 245 commercial tie-up 6 communication 64 computer anxiety 220 Computer Matching Privacy and Protection Act 37 computer-based information systems (CBIS) 52 computer-student 156 cookies 45 counter-populating 10 covert resistance 190 crack down 42 credibility 244 curates 13 customer-orientated 7 cyber slacking 42 D data mining 100 data privacy 215 data protection directive 216 data warehouses 100 Daz Doorstep Challenge 6 developing countries (DC) 23
264 Index devil’s advocate stance 2 digital age 45 digital divide 36, 65 digital zapatismo 16 direct mail marketing 42 discipline 64 dot-com dreamers 140 E e-commerce 23, 136, 213, 220 e-commerce accepted practice (EDAP) 50 e-commerce enterprises 137 e-commerce fiascoes 141 e-learning 160 economic development 25 economic transaction histories 89 educational technology (ET) 157 electronic civil disobedience 11 electronic commerce for developing countries 24 electronic data interchange (EDI) 111 electronic disturbance theatre (EDT) 11 electronic fund transfers (EFT) 54, 111 enterprise information systems 107 espace quelconque 5 EU (European Union) 24 everyone’s information system 107 executive information systems (EIS) 103, 107 executive support systems (ESS) 107 F familiarity trust 243 feedback 147, 247 financial leverage 85 financial structure 85 flexibility 161 Free Trade Agreement between Canada, U.S.A, and Mexico 14 frequently asked questions (FAQ) 97 friction-free capitalism 2 G generalised audit software (GAS) technique 59 global information infrastructure (GII) 24 goodness-of-fit 196 government regulation 214 groupware 111 gung-ho frontier 3 Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. H hacktivists 18 high-penalty overhead 201 higher-risk tool 205 human dimension 163 hypertext markup language 221 I impersonal trust 240, 243 incentives 241 information asymmetry 240 information systems (IS) 103 information technology (IT) 52 information warfare 36 infrastructure development 25 innovative analyst 194 innovators 185 inter-communication 162 International Telecommunication Union (ITU) 24 Internet relay chat (IRC) 160 Internet service providers (ISP) 74 interorganizational information system (IOIS) 246 ITQuadrant 141 J Johannesburg Stock Exchange (JSE) 60 Just in Time (JIT) 127 K Kirton Adaption-innovation Inventory (KAI) 185 L laissez-faire ideology 4 legal bonds 249 leverage 85
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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TrickE-Business: Malcontents in the
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The Economic and Social Impact of E
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Chapter III Adverse Effects of E-Co
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Adverse Effects of E-Commerce 35 pr
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Adverse Effects of E-Commerce 37 en
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Adverse Effects of E-Commerce 39 En
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Adverse Effects of E-Commerce 41 Ma
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Adverse Effects of E-Commerce 43 su
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Adverse Effects of E-Commerce 45 pe
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Adverse Effects of E-Commerce 47 Co
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Adverse Effects of E-Commerce 49 Kl
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The Emerging Need for E-Commerce Ac
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Figure 4: Source: Wang, 1999 Small/
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Managing the Strategic Alignment of
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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Online Customer Service 101 the inf
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E-Commerce and Executive Informatio
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Chapter VIII SMEs in South Africa 1
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SMEs in South Africa 123 tions and
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SMEs in South Africa 125 an e-busin
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 129 Table 1: P
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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E-Learning is a Social Tool for E-C
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Relating Cognitive Problem-Solving
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(5) a serious problem (4) a rather
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Table 5: Summary of Findings Relati
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Page 226 and 227: Electronic Commerce and Data Privac
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