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About the Authors 261 Technikon. He holds a B. Tech. Degree in Information Technology at the Cape Technikon. Shaun Pather has over ten years of experience in IT training and education. Currently he is a Senior Lecturer in Information Systems, at the Cape Technikon. His teaching interests include Systems Analysis and Design, and Strategic Management Information Systems. He has been involved in various graduate and post-graduate IS programs for a variety of institutes, as well as executive management training. He has experience with consulting with various SMEs and IT training companies. His research interest is in the field of e-commerce evaluation. Paul A. Pavlou is a Ph.D. Candidate of Information Systems at the Marshall School of Business in the University of Southern California (USC). He holds a master’s degree in Electrical Engineering from USC, and a bachelor’s degree in Managerial Studies and Electrical Engineering from Rice University (magna cum laude). His current research interests are mostly in the area of electronic commerce, dealing with interorganizational and consumer relationships, the role of trust and marketing communications. Mr. Pavlou is the author of several papers that appeared as journal articles, book chapters and conference proceedings. Sushil K. Sharma is currently Assistant Professor of Information Systems at the Ball State University, Muncie, Indiana. He received his Ph.D. in Information Systems from Pune University, India and taught at the Indian Institute of Management, Lucknow for eleven years before joining Ball State University. Prior to joining Ball State, Dr. Sharma held the position of Visiting Research Associate Professor at the Department of Management Science, University of Waterloo, Canada. Dr. Sharma’s primary teaching interests are e-commerce, computer communication networks, database management systems, management information systems, and information systems analysis and design. He has extensive experience in providing consulting services to several government and private organizations, including World Bank funded projects in the areas of information systems, e-commerce, and knowledge management. Dr. Sharma is the author of two books and has numerous articles in national and international journals. His current research interests include database management systems, networking environments, electronic commerce (e-commerce), knowledge management, and corporate information systems. Shawren Singh is a lecturer at the University of South Africa (Unisa) in the Department of Computer Science and Information Systems. He is actively involved Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
262 About the Authors in research relating to e-commerce, human computer interaction (HCI), Internet security, Web-based courseware tools, Internet applications, Web-based education and accounting information systems. He is a member of SAICSIT (South African Institute for Computer Scientists and Information Technologists, SAICSIT council member), SACLA (South African Computer Lecturers Association) and a member of the Unisa HCI Focus group. He has been invited as a guest speaker to local South African academic institutions and has presented his research at international conferences. He has lectured the following undergraduate level courses, ISD (Information Systems Development), Object-Oriented Approaches, Introduction to Computer Systems and Human-Computer Interaction. Charles A. Snyder is the Woodruff Endowed Professor of MIS in the Department of Management at the College of Business, Auburn University. He received a Ph.D. in management from the University of Nebraska. He holds an M.S. in Economics from South Dakota State University, an M.B.A. from Ohio State University, and a B.F.A. from the University of Georgia. His research has appeared in the Journal of Management Information Systems, Information & Management, The Academy of Management Review, and many other leading journals. His research interests include knowledge management, information resource management, expert systems, computer-integrated manufacturing, systems analysis and design, and telecommunications management. Paul A. Taylor is currently at the University of Leeds, UK. Previously, he was a senior lecturer in the sociology of technology at the University of Salford, Greater Manchester, UK. His main research interest centers upon the computer underground. In addition to numerous international articles, his main previous publication in this area is Hackers: Crime in the Digital Sublime (Routledge, 1999). He is currently working on several other book projects including another forthcoming Routledge book co-authored with Tim Jordan of the Open University and which is provisionally entitled “Hacktivists: Rebels with a Cause?” Roberto Vinaja is an Assistant Professor of Computer Information Systems in the Department of Computer Information Systems and Quantitative Methods, University of Texas Pan American. His research interests include Global Electronic Commerce, Networking and Telecommunications. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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SMEs in South Africa 131 • Proble
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Key Indicators for Successful Inter
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