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About the Authors 259 Eric Cloete B.Sc. (Mathematics), B.Sc. Hons. (Applied Mathematics), NHOD, M.Sc. (Computer Science), D.Tech (IT). Dr. Cloete is a born Capetonian, with a firm belief that we can take the distance out of our education with the proper use of technology. He worked for many years in tertiary education at a number of institutions in South Africa and abroad. He is currently the convener for Electronic Commerce, a final-year module in Information Systems at the University of Cape Town. His research interests include e-business, e-learning and super- computers. He is also a keen musician and plays a number of instruments on a semi-professional basis. Geoff Erwin has spent more than 20 years working in the field of corporate computers and information systems. He has worked with computers as an IS professional and as a user. In all these capacities, he has been concerned with obtaining value for money from the information systems effort. He is a Dean in the Faculty of Business Informatics, Cape Technikon, South Africa. Rick Gibson has more than 20 years of software engineering experience and is authorized by the Software Engineering Institute to lead assessments of software and systems development organizations. In this role, he has extensive domestic and international experience in the conduct of evaluations and the subsequent development of process maturity improvement action plans for software organizations. He is currently the department chair and an associate professor at American University, Washington, D.C., for the Department of Computer Science and Information Systems. His responsibilities, as a faculty member, include teaching graduate courses in software engineering, decision analysis, and knowledge management. He has published a variety of <strong>books</strong>, book chapters, and journal articles on software development and quality assurance. Jatinder N. D. Gupta is currently Eminent Scholar of Management, Professor of Management Information Systems, and Chairperson of the Department of Accounting and Information Systems in the College of Administrative Science at the University of Alabama in Huntsville, Huntsville, Alabama. Most recently, he was Professor of Management, Information and Communication Sciences, and Industry and Technology at the Ball State University, Muncie, Indiana. He holds a PhD in Industrial Engineering (with specialization in Production Management and Information Systems) from Texas Tech University. Co-author of a textbook in Operations Research, Dr. Gupta serves on the editorial boards of several national and international journals. Recipient of the Outstanding Faculty and Outstanding Researcher awards from Ball State University, he has published numerous papers Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
260 About the Authors in such journals as Journal of Management Information Systems, International Journal of Information Management, INFORMS Journal of Computing, Annals of Operations Research, and Mathematics of Operations Research. More recently, he served as a co-editor of a special issue on Neural Networks in Business of Computers and Operations Research and a book entitled, Neural Networks in Business: Techniques and Applications. His current research interests include information and decision technologies, scheduling, planning and control, organizational learning and effectiveness, systems education, and knowledge management. Dr. Gupta is a member of several academic and professional societies including the Production and Operations Management Society (POMS), the Decision Sciences Institute (DSI), and the Information Resources Management Association (IRMA). Sandra C. Henderson is a doctoral candidate of MIS in the Department of Management at Auburn University. She holds a master’s of accountancy with a concentration in accounting information systems from Florida State University and a BS in Accounting from Albany State University. Her research has appeared in Information & Management and several proceedings. Her research interests include information privacy, electronic commerce, and systems development. Mike Mullany was born in Pietermaritzburg, South Africa in 1950, where he was educated at Athlone and Alexandra High Schools. In 1968, he obtained a university entrance with high marks in Physical Science and Mathematics. After working for some years in the computer industry, he completed his B.Sc. degree in Mathematics at the University of Natal. Later, he obtained a variety of teaching and computerrelated qualifications, culminating in his Master of Commerce Degree (Information Systems), awarded with distinction by the University of Cape Town, in 1989. Since then, he has taught Information Systems at the Universities of Cape Town and Natal, and is currently a senior lecturer in Information Systems at the Northland Polytechnic in New Zealand. His particular research interest is the use of psychometric instruments to determine aspects of information system success. He has presented papers on this and related topics at conferences in South Africa, New Zealand and the United States. Marlon Parker has spent the last three years working in the field of Information Systems and Business Intelligence. He served some time as a user and as an IT professional. Recently he has specialized in the area of technology-enhanced elearning and assisted with the implementation of some online courses at the Cape Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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TrickE-Business: Malcontents in the
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The Emerging Need for E-Commerce Ac
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 131 • Proble
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SMEs in South Africa 133 Cloete, H.
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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