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About the Authors 259
Eric Cloete B.Sc. (Mathematics), B.Sc. Hons. (Applied Mathematics), NHOD,
M.Sc. (Computer Science), D.Tech (IT). Dr. Cloete is a born Capetonian, with a
firm belief that we can take the distance out of our education with the proper use
of technology. He worked for many years in tertiary education at a number of
institutions in South Africa and abroad. He is currently the convener for Electronic
Commerce, a final-year module in Information Systems at the University of Cape
Town. His research interests include e-business, e-learning and super- computers.
He is also a keen musician and plays a number of instruments on a semi-professional
basis.
Geoff Erwin has spent more than 20 years working in the field of corporate
computers and information systems. He has worked with computers as an IS
professional and as a user. In all these capacities, he has been concerned with
obtaining value for money from the information systems effort. He is a Dean in the
Faculty of Business Informatics, Cape Technikon, South Africa.
Rick Gibson has more than 20 years of software engineering experience and is
authorized by the Software Engineering Institute to lead assessments of software
and systems development organizations. In this role, he has extensive domestic and
international experience in the conduct of evaluations and the subsequent development
of process maturity improvement action plans for software organizations. He is
currently the department chair and an associate professor at American University,
Washington, D.C., for the Department of Computer Science and Information
Systems. His responsibilities, as a faculty member, include teaching graduate
courses in software engineering, decision analysis, and knowledge management.
He has published a variety of books, book chapters, and journal articles on
software development and quality assurance.
Jatinder N. D. Gupta is currently Eminent Scholar of Management, Professor of
Management Information Systems, and Chairperson of the Department of
Accounting and Information Systems in the College of Administrative Science at the
University of Alabama in Huntsville, Huntsville, Alabama. Most recently, he was
Professor of Management, Information and Communication Sciences, and Industry
and Technology at the Ball State University, Muncie, Indiana. He holds a PhD in
Industrial Engineering (with specialization in Production Management and Information
Systems) from Texas Tech University. Co-author of a textbook in Operations
Research, Dr. Gupta serves on the editorial boards of several national and
international journals. Recipient of the Outstanding Faculty and Outstanding
Researcher awards from Ball State University, he has published numerous papers
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