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Impersonal Trust in B2B Electronic Commerce: A Process View 257 Pavlou, P. A. and Ba, S. (2000). Does online reputation matter? An empirical investigation of reputation and trust in online auction markets. Proceedings of the 6 th Americas Conference in Information Systems, Long Beach, CA. Radner, R. (1986). Repeated partnership games with imperfect monitoring and no discounting. Review of Economic Studies, 111, 43-57. Ring, P. S. and Van de Ven, A. H. (1992). Structuring cooperative relationships between firms. Strategic Management Journal, 13, 483-498. Sako, M. (1992). Trust in Exchange Relations. Cambridge, MA: University Press. Sako, M. and Helper, S. (1998). Determinants of trust in supplier relations: Evidence from the automotive industry in Japan and the United States. Journal of Economic Behavior and Firm, 34, 387-417. Shapiro, S. P. (1987). The social control of impersonal trust. American Journal of Sociology, 93, 623-658. Sitkin S. B. and Roth, N. L. (1993). Explaining the limited effectiveness of ‘legalistic remedies’ for trust/distrust. Firm Science, 4, 367-392. Stinchcombe, A. L. (1985). Stratification and firms. Selected Papers, Cambridge, MA: Cambridge University Press. Telser, L. G. (1980). A theory of self-enforcing contracts. Journal of Business, 53(1), 27-44. Williamson, O. E. (1975). Exchanges and Hierarchies: Analysis and Antitrust Implications. New York: The Free Press. Williamson, O. E. (1985). The Economic Institutions of Capitalism. New York: The Free Press. Williamson, O. E. (1993). Calculativeness, trust and economic firm. Journal of Law and Economics, 26, 453-486. Zaheer, A., McEvily, B. and Perrone, V. (1998). Does trust matter? Exploring the effects of interfirm and interpersonal trust on performance. Organization Science, 9(2), 141-159. This chapter was previously published in the book, Business to Business Electronic Commerce: Challenges & Solutions, edited by Merrill Warkentin, copyright © 2002, Idea Group Publishing. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
258 About the Authors About the Authors Sam Lubbe has spent more than 18 years working in the field of Information Systems. He has served some time as a user and as an IT professional. He always ensured that the organizations obtain the maximum benefit for the amount of money they invested in e-commerce. Recently, he has specialized in the area of ecommerce in SMEs. He has published some articles in this subject area. He holds a B.Com., B.Com. (Hons.), M.Com. and Ph.D. and is a Head of Department in IT at Cape Technikon in South Africa. * * * Udo Averweg is employed as an Information Analyst by eThekwini Municipality, Durban, South Africa. He entered the Information Technology (IT) industry during 1979 and holds a master’s degree in Information Technology (cum laude). He is a professional member of the Computer Society of South Africa and has delivered research papers at local and international (Hawaii, Australia and Egypt) IT conferences. Terry Anthony Byrd is associate professor of MIS in the Department of Management at the College of Business, Auburn University. He holds a BS in electrical engineering from the University of Massachusetts at Amherst and a PhD in management information systems from the University of South Carolina. His research has appeared in MIS Quarterly, Journal of Management Information Systems, Decision Sciences, OMEGA, Interfaces and other leading journals. His current research interests include the strategic management of information technology, information technology architecture and infrastructure, electronic commerce, and information technology implementation. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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