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Privacy Concerns a. The government should enact additional laws in order to protect the privacy of individuals using the Internet. b. Industries should rely on selfregulation in order to protect personal information collected on Internet sites. Strongly Disagree Electronic Commerce and Data Privacy 231 How strongly do you agree or disagree with the following statements? a. Companies should never share personal information with other companies unless it has been authorized by the individuals who provided the information. b. Companies should take more steps to make sure that unauthorized people cannot access personal information in their computers. c. Companies are collecting too much personal information about me. d. Consumers have lost all control over how personal information is collected and used by companies. e. Most businesses handle the personal information they collect about customers in a proper and confidential way.* f. Existing laws and organizational practices in the U.S. provide a reasonable level of consumer protection today.* g. Business Web sites seem to be doing an adequate job providing notices and informing visitors how any personal information collected will be used.* Regulatory Preferences Strongly Disagree Disagree Unsure Agree Strongly Agree � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � How strongly do you agree or disagree with the following statements? Disagree Unsure Agree Strongly Agree � � � � � � � � � � Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
232 Henderson, Snyder and Byrd Importance of Privacy Policies Many individuals and organizations feel that companies should adopt privacy policies. Indicate how important it is for a company to adopt and communicate or provide the following to its customers. a. An explanation to customers of what personal information is collected about them and how it will be used. b. A choice to consumers not to have their name passed along to other companies for their marketing purposes. c. A procedure allowing customers to see what personal information the company has stored about them and to make any needed corrections. Internet Activity Not At All Important Somewhat Important During the past year, have you personally... a. Visited a Web site to get information? b. Provided personal information to a Web site such as your date of birth, your age, or your address? c. Used a credit card to pay for information purchases on the Internet? d. Used a credit card to pay for goods or services purchased on the Internet? e. Conducted home banking online (i.e., checking balances or paying bills online)? f. Invested in the stock market or traded stocks online? g. Participated in an online auction as a seller? h. Participated in an online auction as a buyer? Important Very Important Absolutely Essential � � � � � � � � � � � � � � � Never 1 - 2 Times 3 - 5 Times 5 - 10 Times Over 10 Times � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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The Emerging Need for E-Commerce Ac
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SMEs in South Africa 127 • Contex
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SMEs in South Africa 131 • Proble
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Key Indicators for Successful Inter
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Correlations Kendall's tau_b Spearm
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