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E-Learning is a Social Tool for E-Commerce at Tertiary Institutions 177 Web: http://www.ucol.ac.nz/~g.sherson/papers/webdelivery.htm. Sherson, G. (1999). Education at the digital campus. Universal College of Learning. Retrieved from the World Wide Web: www.ucol.ac.nz/~g.sherson/ papers/digital.htm. Simpson, O. (2000). Supporting Students In Open and Distance Learning. London: Kogan Page. Slay, J. (1997). The use of the Internet in creating an effective learning environment. The Third Australian World Wide Web Conference, Southern Cross University. [Online]. Retrieved on 17 April 2002 from the World Wide Web: http://ausweb.scu.edu.au/aw97/papers/slay/paper.htm. Taylor, R. (2002). Pros and cons of online learning – A faculty perspective. Journal of European Industrial Training , 26 (1), 24 – 37. Tian, S. (2001). The World Wide Web: A vehicle to develop interactive learning and teaching applications. Internet Research: Electronic Networking Applications and Policy, 11 (1) 74–83. Tiffin, J. & Rajasingham, L. (1995). In search of the virtual class. London: Routledge. Uys, P.M. (1999). Towards the virtual class: Technology issues from fractal management perspective. “ED-MEDIA 99” Conference in Seattle, USA. Webster. J. & Hackley, P. (1997). Teaching effectiveness in technology-mediated distance learning. Academy of Management Review, 40 (6), 1282–1309. Wells, J. (2000). Effects of an on-line computer-mediated communication course, prior computer experience and internet knowledge, and learning styles on students’ internet attitudes computer-mediated technologies and new educational challenges. Journal of Industrial Teacher Education. [Online]. Retrieved on 19 October 2002 from the World Wide Web: http:// scholar.lib.vt.edu/ejournals/JITE/v37n3/wells.html. Zepke, N. (1998). Instructional design for distance delivery using hypertext and the internet: assumptions and applications. Quality in Higher Education, 4 (2), 173-186. GLOSSARY Asynchronous – Involves a sequence of operations without a regular predicate time relationship. Thus operations do not happen at regular timed intervals, but an operation will begin only after a previous operation is completed. Computer-based courses – The process of teaching and learning is designed based on the capabilities of computer and telecommunication, including course content. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
178 Parker Communication Tools – It can be anything from Internet to electronic mail that is used as a method of communication between lecturer and student. Delivery Tools – Used as methods of delivering notes, exams or assignments (e.g., File Transfer Protocol and bulletin boards). Distance Education – The process that delivers interactive and responsive learning opportunities to learners at a time, place, and in the form appropriate and convenient to learners (Roger Kaufman, 1995). Electronic Learning (E-learning) – using the Internet environment to contribute to the learning process. File Transfer Protocol –In conjunction with the proper local software, FTP allows computers connected to the Internet to exchange files, regardless of the type of computer software. Internet Relay Chat – Synchronous communication tool that allows people all over the Internet to communicate with one another in real-time Network – Interconnected system of computers, terminals and communications channels and devices. Synchronous – Synchronous data communication requires that each end of an exchange of communication respond in turn without initiating a new communication. A typical activity that might use a synchronous protocol would be a transmission of files from one point to another. As each transmission is received, a response is returned indicating success or the need to resend. Each successive transmission of data requires a response to the previous transmission before a new one can be initiated. Telecommunications – The sending of information in any form (e.g., voice, data, text, images etc.) from one place to another, using electronic media. Virtual Class – The learning process enabled solely by telecommunications. World Wide Web (WWW) – It is an information system on the Internet based on hypertext that offers a great power for an information search and delivery system. The current feature of WWW includes text, sound, graphics and video. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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TrickE-Business: Malcontents in the
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The Economic and Social Impact of E
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Chapter III Adverse Effects of E-Co
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Adverse Effects of E-Commerce 39 En
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The Emerging Need for E-Commerce Ac
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Chapter VI Online Customer Service
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E-Commerce and Executive Informatio
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Electronic Commerce and Data Privac
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Privacy Concerns a. The government
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Purchasing Habits During the past y
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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