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E-Learning is a Social Tool for E-Commerce at Tertiary Institutions 175 Cooper, D. & Emory, C. (1991). Business Research Methods. Richard D. Irwin, Inc., USA. Cuban, L. (1993). Computers meet classroom: Classroom wins. Teachers College Record, 95 (2), 185-210. Dede, C. (1996). The evolution of learning devices: smart objects, information infrastructures, and shared synthetic environments. The Future of Networking Technologies for Learning. [Online]. Retrieved on 12 April 2002 from the World Wide Web: www.ed.gov/Technology/Futures/dede.html. Eisenstadt, M. (1995). Overt strategy for global learning. Times Higher Education Supplement. Multimedia section: April , 6-8. Evans. P. & Wurster, T. (1997). Strategy and new economics of information. Harvard Business Review, 75 (5), 70 – 93. Fong, A & Hui, S. (2002). An end-to-end solution for Internet lecture delivery. Campus-Wide Information Systems, 19 (2), 45-51. Gunasekaran, A., McNeil, R. & Shaul, D. (2002). E-learning: Research and applications. Industrial and Commercial Training. 34 (2), 44-53. Hansen, S., Deshpande, Y. & Murugesan, S. (1999). Adoption of Web Delivery by Staff in Education Institutions. Issues, Stratagems and a Pilot Study. The Fifth Australian World Wide Web Conference, Southern Cross University. [Online]. Retrieved on 23 May 2002 from the World Wide Web: www.ausweb.scu.edu.au/aw99/papers/hansen/paper.html. Hill, J. (2001). Building Community in Web-Based Learning Environments: Strategies and Techniques. Retrieved on 2 May 2002 from the World Wide Web: www.ausweb.scu.edu.au/aw01/papers/refereed/hill/paper.html. Hiltz, S.R. (1996). The virtual classroom: using computer mediated communications for university teaching. Journal of Communication, 36 (2), 51-53. Jackson, R.H. (2001). Defining e-Learning - Different Shades of “Online”. Web Based Learning Resources Library. [Online]. Retrieved on 2 May 2002 from the World Wide Web: http://www.outreach.utk.edu/weblearning/. Jones, V., Jo, J. & Crantich, G. (2000). A study of students’ responses to WBI within a traditional learning environment. The sixth Australian World Wide Web Conference. [Online]. Retrieved on 17 April 2002 from the World Wide Web:: http://ausweb.scu.edu.au/aw2k/papers/jones/paper.html. Accessed: 17 April 2002. Laurillard, D. (1993). Rethinking University Teaching: A Framework for the Effective Use of Educational Technology. London: Routledge. Marold, K. (2002). The 21 st century learning model: electronic tutelage realized. Journal of Information Technology Education, 1 (2), 113 – 123. Nasseh, B. (1996). A Study of Computer-Based Distance Education in Higher Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
176 Parker Education Institutions in Indiana. Retrieved on 24 April 2002 from the World Wide Web: www.bsu.edu/classes/nasseh/study/research.html. Ndahi, H. (1999). Utilization of distance learning technology among industrial and technical teacher education faculty. Journal of Industrial Teacher Education, 36 (4). O’ Keefe, S. & McGrath, D. (2000). On-line delivery in higher education: What questions should we be asking? ACILITE 2000. [Online]. Retrieved on 24 March 2002 from the World Wide Web:http://www.ascilite.org.au/conferences/coffs00/papers/suzanne_okeefe.pdf. Passerini, K. & Granger, M. (1999). A developmental model for distant learning using the Internet. Computers & Education, 34, (1-15). Pennel, R. (1996). Managing online learning. The Second Australian World Wide Web Conference. [Online]. Retrieved on 12 March 2002 from the World Wide Web: http://ausweb.scu.edu.au/aw96/educn/pennell/paper.htm. Piccoli, G., Ahmad, R. & Ives, B. (2001). Web-based virtual learning environments: A research framework and a preliminary assessment of effectiveness in basic IT skills training. MIS Quarterly, 25 (4), 401- 426. Retalis, S. & Avgeriou, P. (2002). Modeling web-based instructional services. Journal of Information Technology Education, 1 (1), 25–41. Robson, J. (2000). Evaluating on-line teaching. Open Learning, 15 (2), 153-157. Roderic, A. (2002). Online learning – Introduction. VNU Business Media. [Online]. Retrieved on 17 July 2002 from the World Wide Web: http:// www.vnulearning.com/wp/introduction.htm. Rogers, P. (2001). Traditions to Transformations: The Forced Evolution of Higher Education. Educational Technology Review. [Online]. Retrieved from the World Wide Web: www.aace.org/pubs/etr/rogers.cfm. Rossiter, D. (1999). Building a web-based framework to embed the teaching and learning of technological literacies. The Fifth Australian World Wide Web Conference, Southern Cross University. [Online]. Retrieved on 18 April 2002 from the World Wide Web:.http://ausweb.scu.edu.au/aw99/papers/ rossiter/paper.html. Schulze, S. (2000). The online learning environment of students: Educators’ Perspectives. Journal of Education and Training, 21 (1), 25 – 38. Serdiukov, P. (2001). Models of distance higher education: Fully automated or partially human? Educational Technology Review. [Online]. Retrieved on 19 February 2002 from the World Wide Web:.ww.aace.org/pubs/etr/ serdiukov.cfm. Sherson, G. (1996). Teaching using the World Wide Web. Universal College of Learning. [Online]. Retrieved on 19 February 2002 from the World Wide Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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TrickE-Business: Malcontents in the
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Chapter III Adverse Effects of E-Co
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Adverse Effects of E-Commerce 37 en
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Adverse Effects of E-Commerce 39 En
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Adverse Effects of E-Commerce 41 Ma
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Adverse Effects of E-Commerce 43 su
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The Emerging Need for E-Commerce Ac
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Figure 4: Source: Wang, 1999 Small/
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Chapter VI Online Customer Service
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Online Customer Service 97 they hav
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Online Customer Service 99 Video co
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Online Customer Service 101 the inf
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E-Commerce and Executive Informatio
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Chapter VIII SMEs in South Africa 1
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SMEs in South Africa 123 tions and
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Figure 2: Final Model TK Gender Age
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Electronic Commerce and Data Privac
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Privacy Concerns a. The government
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Purchasing Habits During the past y
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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