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132 Cloete<br />
CONCLUSION<br />
The findings of this survey indicate that many issues from overseas research are<br />
both pertinent and valid for the South African environment. Information on the<br />
benefits of e-commerce utilization and the barriers to its adoption from this survey<br />
and the survey from Courtney and Fintz (2001) show some correlation to one<br />
another, as well as to the results obtained by overseas surveys. The Inter<strong>net</strong> has<br />
been shown to be a disruptive technology that has influenced the business<br />
environment. Although respondents indicated that greater usage of the Inter<strong>net</strong><br />
would improve their businesses’ competitiveness, costs of implementing and<br />
running e-commerce business are perceived to be strong barriers to greater<br />
adoption by South African SMEs.<br />
In summary, it can be said that the following objectives were achieved by this<br />
research:<br />
• A good indication of the level of e-commerce adoption by SMEs in South<br />
Africa has been perceived.<br />
• The barriers to the adoption, implementation and utilization of e-commerce by<br />
South African SMEs have been highlighted.<br />
• The benefits of e-commerce adoption by South African SMEs have been<br />
pointed out.<br />
The role of the government in the greater adoption of electronic commerce<br />
cannot be understated. The introduction of a competitor to Telkom is a very<br />
important factor if greater competition can reduce communication costs. If the new<br />
bill for e-commerce is to further introduce barriers to Inter<strong>net</strong> usage, the South<br />
African government will need to reassess their policy towards e-commerce for<br />
South Africa to be competitive in the global market.<br />
REFERENCES<br />
Akkeren, J. & Cavaye, A. (1999). Factors Affecting the Adoption of Ecommerce<br />
Technologies by Small Business in Australia – An Empirical<br />
Study. Retrieved October 1999 from the World Wide Web: <strong>www</strong>.acs.org.au/<br />
act/events/io1999/akkern.html.<br />
Chan, C. & Swatman, P. (2001). Management and Business Issues for B2B e-<br />
Commerce Implementation. Deakin University, Australia. Retrieved May<br />
12, 2001 from the World Wide Web: http://mis.deakin.edu.au/research/<br />
working_papers_2001/2001_09_chanc.pdf.<br />
Cloete, E. (2001) E-commerce: A Contemporary View. Pardus Publishing.<br />
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