www.sharexxx.net - free books & magazines

More documents

Recommendations

Info

SMEs in South Africa 129 Table 1: Perception of Industry Participant’s Utilization of the Internet Competitors Clients Partners Suppliers 71% 78% 31% 61% • Level of Internet usage Questions five to seven attempted to discover the level of Internet usage. The 49 organizations’ perception of Internet usage is shown in Table 1. Question seven determined the type of Internet usage by the respondents: Table 2: Responses to Question 7 of Questionnaire Percentage of respondents Q7: What does the organization utilize the Internet for? 71% Electronic mail 69% Document transferring 69% Financial: paying bills, salaries, invoicing, etc. 57% B2B transactions 49% Marketing 41% Submitting tenders to customers 37% Purchasing raw materials, office supplies, etc. 35% Making order information available to customers 29% Order placement by customers 27% B2C transactions 16% Interaction with government 16% Link into outside computerized systems to perform orders 10% B2Gov transactions 4% Voice/Audio communication (VOIP) 0% Video conferencing • Perceptions of the Internet Questions 8 to 20 were focused on the effect of the Internet and the perceptions of the Internet. The values 1-4 were divided into four options: strongly disagree (1-1.6), disagree (1.61-2.2), neutral (2.21-2.8), agree (2.81-3.4) and strongly agree (3.41-4). A similar grading method was used for values on the 1-5 scale. • Reasons for not using the Internet Question 21 was aimed to identify the top ten barriers for non-Internet usage. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
130 Cloete Table 3: Responses to Questions 8-15, 17-20 Question No. Q 21: Barriers for non-Internet usage Response 8 The I can assist: making my organization more efficient/reduce costs 9 The I is adequately used by my organization for our bus functions 10 The I is able to assist in the type of business my organization operates with 11 More usage of I could help make my organization more competitive. Agree Neutral Agree Agree 12 Our knowledge of the I is sufficient for our business Neutral 13 Our supplier/customers do not require I interaction from us Disagree 14 My customers are using the I to order products/services in our industry 15 My competitors are using the I to improve their competitiveness Neutral Agree 17 The I enables us to manage our business more effectively Neutral 18 The I has altered the way in which we do business Agree 19 The I enables us to improve our customer service Neutral 20 The I enables us to improve our supplier relationships Neutral Table 4: Top 10 Barriers Discouraging Internet Usage Ranking Q 21: Barriers for non-Internet usage 1 Lack of time to investigate options 2 Lack of knowledgeable/qualified staff 3 Lack of information on options 4 Not enough business partners use it 5 No real business need/no benefit 6 Lack of HR & skills 7 Poor telecommunications infrastructure 8 Lack of training on e-commerce 9 Poor security on the Internet/fraud 10 Costs too high Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
Page 1 and 2:
www.sharexxx.net - free books & mag
Page 3 and 4:
Acquisition Editor: Mehdi Khosrow-P
Page 5 and 6:
The Economic and Social Impacts of
Page 7 and 8:
vi Preface E-commerce is not new, t
Page 9 and 10:
viii the e-commerce’s experience
Page 11 and 12:
x In the sixth chapter, Rick Gibson
Page 14 and 15:
TrickE-Business: Malcontents in the
Page 16 and 17:
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 30 and 31:
Page 32 and 33:
Page 34 and 35:
Page 36 and 37:
The Economic and Social Impact of E
Page 38 and 39:
Page 40 and 41:
Page 42 and 43:
Page 44 and 45:
Page 46 and 47:
Chapter III Adverse Effects of E-Co
Page 48 and 49:
Adverse Effects of E-Commerce 35 pr
Page 50 and 51:
Adverse Effects of E-Commerce 37 en
Page 52 and 53:
Adverse Effects of E-Commerce 39 En
Page 54 and 55:
Adverse Effects of E-Commerce 41 Ma
Page 56 and 57:
Adverse Effects of E-Commerce 43 su
Page 58 and 59:
Adverse Effects of E-Commerce 45 pe
Page 60 and 61:
Adverse Effects of E-Commerce 47 Co
Page 62 and 63:
Adverse Effects of E-Commerce 49 Kl
Page 64 and 65:
The Emerging Need for E-Commerce Ac
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Figure 4: Source: Wang, 1999 Small/
Page 80 and 81:
Page 82 and 83:
Managing the Strategic Alignment of
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93: Managing the Strategic Alignment of
Page 108 and 109: Chapter VI Online Customer Service
Page 110 and 111: Online Customer Service 97 they hav
Page 112 and 113: Online Customer Service 99 Video co
Page 114 and 115: Online Customer Service 101 the inf
Page 116 and 117: E-Commerce and Executive Informatio
Page 134 and 135: Chapter VIII SMEs in South Africa 1
Page 136 and 137: SMEs in South Africa 123 tions and
Page 138 and 139: SMEs in South Africa 125 an e-busin
Page 140 and 141: SMEs in South Africa 127 • Contex
Page 144 and 145: SMEs in South Africa 131 • Proble
Page 146 and 147: SMEs in South Africa 133 Cloete, H.
Page 148 and 149: Key Indicators for Successful Inter
Page 166 and 167: Correlations Kendall's tau_b Spearm
Page 168 and 169: E-Learning is a Social Tool for E-C
Page 192 and 193:
E-Learning is a Social Tool for E-C
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Relating Cognitive Problem-Solving
Page 200 and 201:
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
(5) a serious problem (4) a rather
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Table 5: Summary of Findings Relati
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Electronic Commerce and Data Privac
Page 228 and 229:
Page 230 and 231:
Figure 1: Research Model ANTECEDENT
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Figure 2: Final Model TK Gender Age
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Privacy Concerns a. The government
Page 246 and 247:
Purchasing Habits During the past y
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Impersonal Trust in B2B Electronic
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
About the Authors 259 Eric Cloete B
Page 274 and 275:
About the Authors 261 Technikon. He
Page 276 and 277:
A absenteeism 191 accreditation 247
Page 278 and 279:
low mean values 171 M management 14
Page 280 and 281:
30-Day free trial! InfoSci-Online D
show all

www.sharexxx.net - free books & magazines

Create successful ePaper yourself

Delete template?

Save as template?