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SMEs in South Africa 129
Table 1: Perception of Industry Participant’s Utilization of the Internet
Competitors Clients Partners Suppliers
71% 78% 31% 61%
• Level of Internet usage
Questions five to seven attempted to discover the level of Internet usage. The
49 organizations’ perception of Internet usage is shown in Table 1.
Question seven determined the type of Internet usage by the respondents:
Table 2: Responses to Question 7 of Questionnaire
Percentage of
respondents
Q7: What does the organization utilize the Internet for?
71% Electronic mail
69% Document transferring
69% Financial: paying bills, salaries, invoicing, etc.
57% B2B transactions
49% Marketing
41% Submitting tenders to customers
37% Purchasing raw materials, office supplies, etc.
35% Making order information available to customers
29% Order placement by customers
27% B2C transactions
16% Interaction with government
16% Link into outside computerized systems to perform orders
10% B2Gov transactions
4% Voice/Audio communication (VOIP)
0% Video conferencing
• Perceptions of the Internet
Questions 8 to 20 were focused on the effect of the Internet and the
perceptions of the Internet. The values 1-4 were divided into four options: strongly
disagree (1-1.6), disagree (1.61-2.2), neutral (2.21-2.8), agree (2.81-3.4) and
strongly agree (3.41-4). A similar grading method was used for values on the 1-5
scale.
• Reasons for not using the Internet
Question 21 was aimed to identify the top ten barriers for non-Internet usage.
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