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E-Commerce and Executive Information Systems 117 Keen, P.G.W. (1991). Shaping the Future. Boston, MA: Harvard Business School Press. Kendall, J.E. & Kendall, K.E. (1999). Information delivery systems: An exploration of web pull and push technologies. Communications of the AIS, 1 (14), 1-43. Kennedy, D.H. (1995). Everybody’s information systems? Management Accounting London, 73 (5), 4. Khan, S.J. (1996). The Benefits and Capabilities of Executive Information Systems. MBA dissertation, University of Witwatersrand, Johannesburg, South Africa. Khosrowpour, M. (1998). Effective Utilisation and Management of Emerging Information Technologies. Hershey, PA: Idea Group Publishing. Khosrowpour, M. (2000). Web-enabled technologies assessment and management: Critical issues. Managing Web-Enabled Technologies in Organizations: A Global Perspective, Hershey, PA: Idea Group Publishing. Khosrowpour, M. & Liebowitz, J. (1997). Cases on Information Technology In Modern Organizations. Hershey, PA: Idea Group Publishing. Kuo, F.Y. (1998). Managerial intuition and the development of executive support systems. Decision Support Systems, 24 (2), 89-103. Lai, V., Guynes, J.L. & Bardoloi, B. (1993). ISDN: Adoption and diffusion issues. Information Systems Management, 10 (4), 46-52. Laudon, K.C. & Laudon, J.P. (2000). Management Information Systems. 6th edition, Upper Saddle River, New Jersey: Prentice-Hall. Leavitt, H. H. & Whistler, T. I. (1988). Management in the 1980s. Harvard Business Review, 36 (6), 41-48. Lederer, A.L., Mirchandandi, D.A. & Sims, K. (1998). Using WISs to Enhance Competitiveness. Communications of the ACM, 41 (7), 94-95. Lee, S.M. & Chen, J.Q. (1997). A conceptual model for executive support systems. Logistics Information Management, 10 (4), 154-159. Leidner, D.E. & Elam, J. (1993). Executive information systems: Their impact on executive decision making. Journal of Information Systems, 10 (3), 139- 155. Malhotra, Y. (2001). Knowledge Management and Business Model Innovation. Hershey, PA: Idea Group Publishing. Mallach, E.G. (1994). Understanding Decision Support Systems and Expert Systems. Boston, MA: Irwin McGraw-Hill. Mc Nurlin, B. & Sprague, R. (2002). Information Systems Management in Practice, 5 th ed., New Jersey: Prentice Hall. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
118 Erwin and Averweg Messina, F.M. & Sanjay, S. (1995). Executive information systems: Not just for executives anymore! Management Accounting, 77 (1), 60-63. Millet, I. & Mawhinney, C.H. (1992). Executive information systems, a critical perspective. Information & Management, 23 (2), 83-92. Mintzberg, H. (1973). The Nature of Managerial Work. New York: Harper & Row. Monash University. (1996). EIS Development Guidelines. Technical Report 1/ 96, Department of Information Systems, Faculty of Computing & Information Technology, Monash University, Victoria, Australia. Mougayar, W. (1998). Opening Digital Markets, Battle Plans and Business Strategies for Inter<strong>net</strong> Commerce. 2nd ed., New York: McGraw Hill. Navarro, J.J. (1992). Computer supported self-managing teams. Journal of Organizational Computing, 4 (3). O’Brien, J.A. (1999). Management Information Systems: Managing Information Technology in the Inter<strong>net</strong>worked Enterprize. 4th edition, Boston, MA: Irwin McGraw-Hill. Palvia, P., Kumar, A., Kumar, N. & Hendon, R. (1996). Information requirements of a global EIS: An exploratory macro assessment. Decision Support Systems, 16 (2), 169-179. Poon, P. & Wagner, C. (2001). Critical success factors revisited: Success and failure cases of information systems for senior executives. Decision Support Systems, 30 (4), 393-418. Post, G. V. & Anderson, D.L. (1997). Management Information Systems. Solving Business Problems with Information Technology. Boston, MA: McGraw-Hill, 386-392. PriceWaterhouseCoopers. (2000). Technology Forecast: 2000. California, USA. Rai, A. & Bajwa, D. (1997). An empirical investigation into factors relating to the adoption of EIS: An analysis for collaboration and decision support. Decision Sciences, 18 (1), 939-974. Rainer, R.K., Snider, C.A. & Watson, H.J. (1992). The evolution of executive information system software. Decision Support Systems, 8 (4), 333-241. Rainer, R.K., Jr. & Watson, H.J. (1995a). The keys to executive information system success. Journal of Management Information Systems, 12 (2), 83- 98. Rainer, R. K., Jr. & Watson, H. J. (1995b). What does it take for successful executive information systems? Decision Support Systems, 14 (2), 147- 156. Roberts, B. (1995). Just team work. PCWeek, 4 Sept. Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
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Acquisition Editor: Mehdi Khosrow-P
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The Economic and Social Impacts of
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vi Preface E-commerce is not new, t
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viii the e-commerce’s experience
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x In the sixth chapter, Rick Gibson
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Adverse Effects of E-Commerce 37 en
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Electronic Commerce and Data Privac
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Figure 1: Research Model ANTECEDENT
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Figure 2: Final Model TK Gender Age
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Privacy Concerns a. The government
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Purchasing Habits During the past y
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About the Authors 259 Eric Cloete B
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About the Authors 261 Technikon. He
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A absenteeism 191 accreditation 247
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low mean values 171 M management 14
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