www.sharexxx.net - free books & magazines

More documents

Recommendations

Info

E-Commerce and Executive Information Systems 103 Chapter VII E-Commerce and Executive Information Systems: A Managerial Perspective Geoff Erwin Cape Technikon, South Africa Udo Averweg University of Natal, South Africa ABSTRACT The rapid spread of connectivity via the World Wide Web has dramatically altered the ways in which organizations deal with customers and the methods that executives adopt to be informed about business operations. This chapter reviews Executive Information Systems (EIS) and the way in which EIS interacts with e-commerce applications. INTRODUCTION The emergence of e-commerce as a business transactions mechanism has introduced new considerations into strategic decision-making and the design of decision support information systems. Information Systems (IS) at strategic decision-making levels are commonly characterized as being ‘executive’. The impact of such decisions, by definition, will be significant (Turban, 2001). IS for Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
104 Erwin and Averweg executives therefore require careful planning in their features and applicability to organizational situations. Executive Information Systems (EIS) are designed to serve the needs of executive users in strategic planning and decision-making (Srivihok, 1998) and for making strategic and tactical decisions (Salmeron et al., 2001). The technology for EIS is evolving rapidly and future systems are likely to be different (Sprague & Watson, 1996). EIS is now clearly in a state of flux. Turban (2001) concurs: “EIS is going through a major change”. Emerging (Web-based) technologies can redefine the utility, desirability and economic viability of EIS technology (Volonino et al., 1995). These technologies may need to be applied to resolve one of the most challenging and critical components of an EIS - data accessibility - which often incurs the greatest time, expense and delay in EIS implementation. The accessibility, navigation and management of data and information for improved executive decision-making are becoming critical in the new global business environment (Averweg & Erwin, 2000). The evolution of Web-based business activity has resulted in the term e- Business being used to refer to three categories of business activity: • Business-to-Employee (B2E): Intranet-based applications internal to a company; • Business-to-Consumer (B2C): Internet-based applications for a company’s customers; and • Business-to-Business (B2B): Extranet-based applications for a company’s business partners. (An IOS: Inter Organizational System). The term e-commerce often refers only to B2B (Mc Nurlin & Sprague, 2002). However, in this Chapter the term e-commerce is used to refer to all three categories. EIS, specifically in the e-commerce environment, is the focus of this chapter. BACKGROUND Concern about Information Technology (IT) impact on society, organizations and people is not new. Some 170 years ago, British intellectuals expressed philosophical arguments about the effects of the Industrial Revolution on society (Turban et al., 1999). While there are philosophical, technological, social and other differences between that society and our own, there are people nowadays who believe that mankind is threatened by the evolution of technology. However, our society has not rejected technology and we recognize that computers and technology are essential to maintaining and supporting our culture. IT has become the major Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited.
Page 1 and 2:
www.sharexxx.net - free books & mag
Page 3 and 4:
Acquisition Editor: Mehdi Khosrow-P
Page 5 and 6:
The Economic and Social Impacts of
Page 7 and 8:
vi Preface E-commerce is not new, t
Page 9 and 10:
viii the e-commerce’s experience
Page 11 and 12:
x In the sixth chapter, Rick Gibson
Page 14 and 15:
TrickE-Business: Malcontents in the
Page 16 and 17:
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 30 and 31:
Page 32 and 33:
Page 34 and 35:
Page 36 and 37:
The Economic and Social Impact of E
Page 38 and 39:
Page 40 and 41:
Page 42 and 43:
Page 44 and 45:
Page 46 and 47:
Chapter III Adverse Effects of E-Co
Page 48 and 49:
Adverse Effects of E-Commerce 35 pr
Page 50 and 51:
Adverse Effects of E-Commerce 37 en
Page 52 and 53:
Adverse Effects of E-Commerce 39 En
Page 54 and 55:
Adverse Effects of E-Commerce 41 Ma
Page 56 and 57:
Adverse Effects of E-Commerce 43 su
Page 58 and 59:
Adverse Effects of E-Commerce 45 pe
Page 60 and 61:
Adverse Effects of E-Commerce 47 Co
Page 62 and 63:
Adverse Effects of E-Commerce 49 Kl
Page 64 and 65:
The Emerging Need for E-Commerce Ac
Page 66 and 67: The Emerging Need for E-Commerce Ac
Page 78 and 79: Figure 4: Source: Wang, 1999 Small/
Page 82 and 83: Managing the Strategic Alignment of
Page 108 and 109: Chapter VI Online Customer Service
Page 110 and 111: Online Customer Service 97 they hav
Page 112 and 113: Online Customer Service 99 Video co
Page 114 and 115: Online Customer Service 101 the inf
Page 118 and 119: E-Commerce and Executive Informatio
Page 134 and 135: Chapter VIII SMEs in South Africa 1
Page 136 and 137: SMEs in South Africa 123 tions and
Page 138 and 139: SMEs in South Africa 125 an e-busin
Page 140 and 141: SMEs in South Africa 127 • Contex
Page 142 and 143: SMEs in South Africa 129 Table 1: P
Page 144 and 145: SMEs in South Africa 131 • Proble
Page 146 and 147: SMEs in South Africa 133 Cloete, H.
Page 148 and 149: Key Indicators for Successful Inter
Page 166 and 167:
Correlations Kendall's tau_b Spearm
Page 168 and 169:
E-Learning is a Social Tool for E-C
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Relating Cognitive Problem-Solving
Page 200 and 201:
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
(5) a serious problem (4) a rather
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Table 5: Summary of Findings Relati
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Electronic Commerce and Data Privac
Page 228 and 229:
Page 230 and 231:
Figure 1: Research Model ANTECEDENT
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Figure 2: Final Model TK Gender Age
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Privacy Concerns a. The government
Page 246 and 247:
Purchasing Habits During the past y
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Impersonal Trust in B2B Electronic
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
About the Authors 259 Eric Cloete B
Page 274 and 275:
About the Authors 261 Technikon. He
Page 276 and 277:
A absenteeism 191 accreditation 247
Page 278 and 279:
low mean values 171 M management 14
Page 280 and 281:
30-Day free trial! InfoSci-Online D
show all

www.sharexxx.net - free books & magazines

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?