CM September 2020

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Let us show you why our years of High Court expertise and a fast, fair, client-focused approach continues to yield the sector’s leading results, without risking any loss of reputation. 1 2 3 4 5 Pre-visit Intelligence Bespoke Process Vulnerability & Brand Protection Award-Winning Technology Added Value Services & Training courtenforcementservices.co.uk Advancing the credit profession / www.cicm.com / September 2020 / PAGE 20
By delivering an approach that differs from traditional providers or panels, we have worked tirelessly on the frontline to earn our reputation as the UK’s leading High Court Enforcement company. Our founding strategy continues to offer the market a combination that is hard to match – speed of ‘expert’ frontline delivery, depth of client sector enforcement and legal knowledge, a unique approach to fairness and managing vulnerability, and an absolute dedication to serving our clients. LET THE EVIDENCE SPEAK FOR US 100,000+ High Court Writs £187 million Debt Fairly Collected 39% Engagement during the Compliance Period We are the fastest growing High Court Enforcement company. To-date we have handled over 100,000 High Court Writs. Since forming in 2014, we have fairly recovered more than £187 million for our clients. We promote early resolution and are proud to achieve an above industry average engagement rate of 39% during the compliance period. We feel it is important to open communication with the customer at this early stage to resolve the matter as quickly as possible. This ensures that the creditor gets what they are owed quickly and reduces additional costs and interest being added. 350+ years Specialist experience in High Court Enforcement 150+ Enforcement Agents We pride ourselves on our personable and expert-led approach. The foundations of the business were built on the vast knowledge and experience of the directors and senior management team, who have operated for a combined 350+ years in the High Court Enforcement sector. Our team has an in-depth understanding of each client sector’s regulatory requirements and governance, which clients tell us is what helps to make our dedicated services and support invaluable. Operating nationwide with highly trained and certificated agents. We are aiming to lead the way with our approach to fairness and vulnerability. That’s why we’ve published a comprehensive Fairness Framework, embodied by our Fairness Charter, and a detailed Vulnerability Strategy which includes 11 Vulnerability Principles designed to ensure your customers are always treated fairly and appropriately. Our clients know how important it is that any potentially vulnerable person or situation is identified as soon as possible. Court Enforcement Services has a dedicated Welfare Team that is highly trained both internally, and externally with organisations such as The Samaritans, to spot vulnerability early. Our Welfare Team also works closely with debt advisory organisations, including StepChange, Citizens Advice Bureau, National Debt Line, Money Advice Service and Advice UK. In addition, each member of our team receives full Vulnerability Awareness training which includes consistent indicators and guidance to refer any potentially vulnerable customers to our Welfare Team. Please contact us today to find out more about our extensive range of fairness measures: 01993 220557 BD@courtenforcementservices.co.uk courtenforcementservices.co.uk Advancing the credit profession / www.cicm.com / September 2020 / PAGE 21
Page 1 and 2: CREDIT MANAGEMENT CM SEPTEMBER 2020
Page 3 and 4: SEPTEMBER 2020 www.cicm.com CONTENT
Page 5 and 6: Advancing the credit profession / w
Page 7 and 8: NEWS ROUNDUP CICM in new TV venture
Page 9 and 10: PHILLIPS & Cohen Associates, the le
Page 12 and 13: presents
Page 14 and 15: % 0,6 0,5 Pre- crisis Late During p
Page 16 and 17: Level 4 Apprenticeship Counter Frau
Page 18 and 19: OPINION START THE REVOLUTION Invoic
Page 22 and 23: LEGAL MATTERS SPARK OUT A landmark
Page 24 and 25: COUNTRY FOCUS Germany is still the
Page 26 and 27: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 28 and 29: would you love an easy way to speed
Page 30 and 31: INTERNATIONAL TRADE Monthly round-u
Page 32 and 33: ADVISORY COUNCIL Shaping the future
Page 34 and 35: NEW FEATURE PANEL BASHERS Understan
Page 36 and 37: Appointment | Credit Academy Traine
Page 38 and 39: Advancing the credit profession / w
Page 40 and 41: INTRODUCING OUR CORPORATE PARTNERS
Page 42 and 43: INTRODUCING OUR CORPORATE PARTNERS
Page 44 and 45: INTERVIEW SMALL TALK Satago CEO Sin
Page 46 and 47: INTERVIEW AUTHOR - Sean Feast FCICM
Page 48 and 49: PAYMENT TRENDS Recovery Room Some s
Page 50 and 51: CICM MEMBER EXCLUSIVE Your CICM lap
Page 52 and 53: OBITUARY Paul Mudge - a life fully
Page 54 and 55: Streamline your customer onboarding
Page 56 and 57: TAKE CONTROL OF YOUR CREDIT CAREER
Page 58 and 59: www.tcmgroup.com Probably thebest d
Page 60 and 61: Cr£ditWho? CICM Directory of Servi
Page 62 and 63: Cr£ditWho? CICM Directory of Servi
Page 64: Celebrating forty years of deliveri

CM September 2020

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