CM September 2020

More documents

Recommendations

Info

Level 4 Apprenticeship Counter Fraud Investigator Certificate in Consumer Debt Collection (CertDC) in partnership with The London Institute of Banking and Finance Credit Services Association (CSA) Apprenticeship Programme Overview Credit Services Association (CSA) Programme Overview Advancing the credit profession / www.cicm.com / September 2020 / PAGE 16
FROM THE CHAIR Dream Big Reflections of the outgoing Chair. AUTHOR – Pete Whitmore FCICM Pete Whitmore FCICM I can barely believe that this will be my last column as Chair of our wonderful Institute or that the two years have passed so quickly. In my first column, I challenged fellow credit professionals to dream big by making use of the Institute’s support facilities including the mentor hub. Boy, I never expected just how much we would need those support facilities to help us manage the needs of this much changed world. To think at that time, we expected our biggest challenge to be the impact of Brexit, once we knew what it really meant. That challenge is still there, but has been vastly overshadowed by the global pandemic, which continues to threaten our very existence both personally and professionally. What never ceases to astound me is the strength of the human spirit to overcome adversity and the acts of kindness that provide the inspiration to take us forward. A new generation of real superheroes has been acknowledged in the form of those wonderful frontline workers and here’s hoping that their actions and sacrifices are never forgotten. The world has changed and a ‘new normal’ continues to be established. I am proud of the fact that the CICM has led the way in developing the tools that we need to meet the ever-changing demands of this new world. Beginning with ‘Managing Credit in a Crisis’ to ‘Managing Credit through the Recovery’ to the latest ‘Managing the New Credit Future,’ the CICM has provided a bounty of resources supplemented by many webinars and the sharing of knowledge. We continue to deliver on the mantle of being the recognised standard in credit. I would like to thank Sue Chapple FCICM for the way in which she has steered the CICM through these unprecedented times ensuring a strong future for the Institute. Sue has already proven herself as a worthy successor to the role of Chief Executive and will use her practical credit management knowledge and experience to continuously drive the Institute forward. There are exciting times ahead. We also have a team at The Watermill that keep the interests and needs of the members at the heart of everything we do. They have all gone the extra mile during this crisis to ensure that we can continue to deliver the services and support our members need. I thank them for everything they have achieved. I could not pen my last column without paying homage to Philip King FCICM. He was primarily the reason that I became involved with the Institute many years ago. Philip has shown that it is possible to enter the credit industry in a junior administration role and rise through the ranks to Credit Manager before becoming the Chief Executive of our Institute and then onto public office as the Interim Small Business Commissioner. Never underestimate the calibre of CICM professionals! The value of having an experienced, strong and diverse Executive Board has never been more personified than during the current crisis. The ability to be able to provide excellent guidance has been critical and I have been so fortunate to have a board full of individuals at the top of their profession. I cannot begin to thank them enough for all their hard work making my job far easier than it could have been. The end of my tenure as Chair will also mark the end of my involvement in the governance of the Institute after the best part of a decade. I will still be involved in technical matters and hope to have the opportunity to interact with many members as we come out of this crisis. I feel so privileged to have been Chair and know that the future of the Institute is in very safe hands. Stay safe and remember, if you dream big, anything is possible. What never ceases to astound me is the strength of the human spirit to overcome adversity and the acts of kindness that provide the inspiration to take us forward. Advancing the credit profession / www.cicm.com / September 2020 / PAGE 17
Page 1 and 2: CREDIT MANAGEMENT CM SEPTEMBER 2020
Page 3 and 4: SEPTEMBER 2020 www.cicm.com CONTENT
Page 5 and 6: Advancing the credit profession / w
Page 7 and 8: NEWS ROUNDUP CICM in new TV venture
Page 9 and 10: PHILLIPS & Cohen Associates, the le
Page 12 and 13: presents
Page 14 and 15: % 0,6 0,5 Pre- crisis Late During p
Page 18 and 19: OPINION START THE REVOLUTION Invoic
Page 20 and 21: Let us show you why our years of Hi
Page 22 and 23: LEGAL MATTERS SPARK OUT A landmark
Page 24 and 25: COUNTRY FOCUS Germany is still the
Page 26 and 27: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 28 and 29: would you love an easy way to speed
Page 30 and 31: INTERNATIONAL TRADE Monthly round-u
Page 32 and 33: ADVISORY COUNCIL Shaping the future
Page 34 and 35: NEW FEATURE PANEL BASHERS Understan
Page 36 and 37: Appointment | Credit Academy Traine
Page 38 and 39: Advancing the credit profession / w
Page 40 and 41: INTRODUCING OUR CORPORATE PARTNERS
Page 42 and 43: INTRODUCING OUR CORPORATE PARTNERS
Page 44 and 45: INTERVIEW SMALL TALK Satago CEO Sin
Page 46 and 47: INTERVIEW AUTHOR - Sean Feast FCICM
Page 48 and 49: PAYMENT TRENDS Recovery Room Some s
Page 50 and 51: CICM MEMBER EXCLUSIVE Your CICM lap
Page 52 and 53: OBITUARY Paul Mudge - a life fully
Page 54 and 55: Streamline your customer onboarding
Page 56 and 57: TAKE CONTROL OF YOUR CREDIT CAREER
Page 58 and 59: www.tcmgroup.com Probably thebest d
Page 60 and 61: Cr£ditWho? CICM Directory of Servi
Page 62 and 63: Cr£ditWho? CICM Directory of Servi
Page 64: Celebrating forty years of deliveri

CM September 2020

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?