SecondBite Annual Report FY19

ANNUAL
REPORT
2019

TABLE OF
CONTENTS
Page 3
Page 4
Page 5
Page 7-8
Page 9-10
Page 11-12
Page 13
Page 15-16
Page 17-18
Page 19-20
Page 23-24
Page 25
Page 26
Message from the Chair
Message from the CEO
Board of Directors
Social and Environmental Impact
Our People
Corporate Partnerships - Coles
Corporate Partnerships - 7 Eleven and Nando’s Australia
Volunteers
Community Connect
Fundraising, Events and Government Funding
Financials
Performance
Our Supporters
SecondBite acknowledge the traditional owners of country throughout Australia and their continuing connection to land,
sea and community. We pay our respects to them and their cultures and to their elders both past and present.

MESSAGE FROM
THE CHAIR
SecondBite provides fresh and nutritious food to
Australians in need.
We do this by rescuing perfectly good food that
would otherwise go to waste, especially from the
retail sector, supported by our national partner,
Coles, and increasingly from direct donations by
primary producers. In short, we are a logistics bridge
between potential waste and society need – two
birds, one stone.
During the FY19 year SecondBite rescued and
redistributed almost 20 million kilograms of food
through our network of 1,300 community partners.
This is the equivalent of around 35 million meals for
Australians “doing it tough”. In the process, we are
helping facilitate a range of social interactions - the
world can be a lonely place.
SecondBite has an ambitious strategy to rescue and
redistribute 40 million kilograms of food (80 million
million meals) by 2024. We have an even more
ambitious target of achieving this volume at a
productivity rate of 8 meals (4 kilograms of food) for
every dollar we spend, but at this point we are some
way off achieving this level of cost efficiency - in the
current year, we expect to produce around 6 meals
for each dollar (i.e. less than 20c/meal), a remarkably
low per meal cost.
Over and above these targets, there is a wider issue
– both a challenge and an opportunity – working
with governments and other not for profits - such as
FareShare - to address food waste, and hunger relief
(an embarrassment in a country with all Australia’s
riches); a major project of some urgency.
Our role in reducing food waste, and relieving hunger,
is only possible due to the commitment of our
employees, ably led by our Chief Executive, Jim
Mullan, and our army of selfless volunteers.
Equally important is our very generous donor base,
including many longstanding supporters.
SecondBite’s Board is very grateful for the many and
varied contributions of all our donors and volunteers,
many of whom are listed on page 26.
Since the organisation was established by Ian
and Simone Carson in 2005, SecondBite has
continued to evolve. We are proud of our history
and achievements to date and look forward to
further growth so that - working with others - we can
continue to help put more meals on the tables of
Australians in need of a hand.
David Williamson
Chair
​SecondBite sees a future where we partner more
effectively with all players in the commercial food
supply system - the producers, the retailers, transport
and storage partners. Where capturing, storing,
moving and delivering perfectly edible wasted food
is part of the one unified national food logistics
process – with less need for separate and duplicated
food rescue processes - creating a bigger win- wins
for everyone in terms of social, economic and
environmental outcomes.
3. Message from the Chair

MESSAGE FROM
THE CEO
It has been another year of significant growth for
SecondBite. FY19 saw food donation volumes grow
by over 40%, which is a testament to the energy,
flexibility and creativity of our teams across the
country and I am grateful for, and appreciative of, all
of their efforts on our behalf.
The year was particularly significant with respect
to the increasing support that SecondBite received
from primary producers and manufacturers of food.
This growing feature of our work is a result of the
development of dedicated resources in both food
procurement and transportation and represents a
major growth opportunity for us in the years to come.
This year also saw the renewal of our relationship
with the newly demerged Coles. Our new five-year
agreement cements our joint commitment to
feeding as many Australians as possible whilst
improving the environmental sustainability of both
organisations. There is no question that SecondBite
would not have grown to become the organisation
that it is without the support of Coles over the last
nine years and we are delighted that the relationship
continues to develop in new and increasingly
sophisticated ways under the leadership of James
Graham and Steven Cain.
The many other highlights in the last year included:
• our first year of operation in WA thanks to the
Pratt Foundation and Lotterywest
• another successful Waste Not Want Not event
with Matt, Curtis, Gary, George and a host of top
chefs
• our work with the WA Food Relief Framework
Group
• our growing relationship with FareShare
• the purchase of our headquarters in Melbourne
underpinned by the Victorian Government
• the upgrade of our IT systems and network led by
Janine and the team at Heidelberg West, and
• the development of dedicated bridging transport
for Coles distribution centres around the country
thanks to the Coles Nurture Fund.
All the elements above contribute to our growing
confidence in our ability to make an even greater
contribution to the lives of those less fortunate in the
years to come. I’d like to make two points to finish,
one clarification and one acknowledgement.
SecondBite’s primary measure of operational
performance is, and will remain, volume of food
distributed by comparison with dollars received.
This simple analysis creates a clarity with respect
to our own internal drive for efficiency and the value
produced for our donors and supporters.
Our accounts this year are skewed by the
accounting requirement to include the generous
$2.7M contribution from the Victorian Government
for the purchase of our premises at 93 Northern
Road in FY19, even though the grant is effectively
a repayment free mortgage over the next 20 years.
Please take this into account when reviewing our
underlying performance and related metrics.
Last year saw the second and final instalment of
$500,000 from the Perpetual Impact Grant Fund.
The impact grant has created the “breathing space”
that SecondBite needed to develop a comprehensive
understanding of our operating environment,
consider the long-term solutions, and shape
SecondBite to play a more influential role in meeting
the challenges that lie ahead.
We have been aided in our learning by industry
experts from Coles in particular but also supported
by contributions from 7-Eleven, PFD Foods and the
extended network our of Board.
I hope that you find the remainder of our report
interesting and informative.
Jim Mullan
Chief Executive Officer
Message from the CEO 4.

BOARD OF
DIRECTORS
David Williamson
Chair
Flavia Gobbo
Deputy Chair
SecondBite Future Trust
Trustee
Sheridan Lee
Director
until April 2019
Simone Carson
Co-Founder
Director
SecondBite Future Trust
Trustee
Dave Lomax
Director
Chair of Finance Risk &
Audit Sub-Committee
Georgia Beattie
Director
Julian Martin
Director
Rebecca Bedford
Director
SecondBite Future Trust
Trustee
Andrew Monotti
Director
Member of Finance Risk &
Audit Sub-Committee
Benedicte Colin
Director
until May 2019
Matt Preston
Director
Brad Gorman
Director
Chair of Logistics
Sub-Committee
Sam Schachna
Director
Member of Finance Risk &
Audit Sub-Committee
5. Board of Directors

SOCIAL AND
ENVIRONMENTAL
IMPACT
In FY19 SecondBite rescued more than 19.4 million
kilograms of food nationally, which equates (after
wastage) to 35 million meals – or 100,000 meals
every day – for people experiencing food insecurity
across Australia. Even with a 40% increase in food
rescue compared with the previous 12 months,
SecondBite has been able to maintain a return of five
equivalent meals for every dollar contributed.
SecondBite’s agency network, which interfaces with
people in need to provide food relief, is a vital part of
our redistribution model. More than 1,000 agencies
around Australia have received food donations from
SecondBite, completely free of charge, which have
been transformed into emergency food hampers,
community meals, and used for breakfast programs
and market-style food banks, to relieve hunger in
their communities.
“The Monday Night Community Meals program has
become a tangible sign of hope and care to many
families that are struggling. The church can only
continue to do this meal due to the generous support
of SecondBite.”
– Rev. Graeme Peters, the Anglican Church in
Wonthaggi, VIC.
“The Australian Development and Relief Agency
(ADRA) Centre of Influence are delighted to be
involved with SecondBite. Since we joined the team
it has made a great difference to what assistance
we are able to give our clients who are doing it
tough. To be able to say to a young lady with three
small children that it is all free as she takes her fruit,
vegetables and bread that she could not afford that
week.”
- Helen Hiscock, ADRA Whyalla, SA
7. Social and Environmental Impact

It’s a staggering statistic that in the course of a year,
approximately 8.2 million tonnes of food waste
is generated in Australia. Most of this ends up in
landfill, where it releases greenhouse gases as it
decomposes, including carbon dioxide and methane
(a gas 25 times more potent than carbon dioxide).
Greenhouse gases can remain in our atmosphere for
thousands of years, and are a major contributor to
climate change.
SecondBite acknowledges that while our food rescue
efforts generate a substantial net-positive benefit for
the environment, our current operations necessitate
the use of refrigerated vehicles and warehouses to
safely transport and store food.
We are always working to improve and refine our
operations to ensure we are being as environmentally
responsible as we can.
Through our food rescue efforts, we have prevented
up to 36.9 million kilograms of greenhouse gases
from entering our atmosphere: this is equivalent
to 3.3 million days of electricity consumption for a
household, or 318,775 50L tanks of petrol consumed.
Social and Environmental Impact 8.

OUR PEOPLE
Human resources provides SecondBite with the structure and ability to meet the needs of the organisation.
Without our team, we would not be able to collect and distribute the volume of food that we have been able to
over the last 12 months.
Our Employees
70% 30%
male female
Our Board is represented by 34% females, and 50%
female representation within the Leadership Team.
9. People
15%
Western
Australia
10%
South Australia
70%
full time
15%
Queensland
16%
New South Wales
44%
Victoria
7%
part time
23%
casual

There has been a focus on health and safety in
FY19. SecondBite have developed and implemented
a safety management system which sets the
foundation for safe work practices. FY20 will see the
safety management mature to ensure a continuous
improvement approach is applied.
We saw a 20% reduction in our Lost Time Injury
Frequency Rate (LTIFR) over the course of the year.
2018: 46.02
2019: 38.50
56% of our team participated
in our first Engagement Survey.
Our people also told us that we have done a great job
so far at communicating how each team member
contributes to achieving our goals and how they
can be successful on their individual roles. Our line
managers were also recognised as genuinely caring
for the people in their teams.
We are working on the feedback which told us where
to improve so we can make SecondBite an even
better place to work.
65% of our team are engaged with
what we do and are proud of who we
are. Our goal for FY20 is to increase
our engagement score by 10%.
People 10.

CORPORATE
PARTNERSHIPS
SecondBite’s story of growth as an organisation is in
no small part thanks to our corporate partnerships,
which are founded on shared purpose and shared
value. We are so grateful for the generous and
ongoing support of these organisations, that enable
SecondBite to continue our work.
SecondBite collects from over 780 Coles sites across
Australia. Since our partnership began in 2011 with
Coles, they have donated enough food from their
supermarkets and distribution centres to provide
more than 86 million meals for people in need as at
the end of FY19.
During FY19, Coles sites donated more than 11.4
million kilograms of food to SecondBite, enough for
more than 22.8 million meals.
Fundraising in-store through Coles Liquor and Coles
Supermarkets this financial year was our strongest
to date. Their generous customers donated over
$2.75 million. These funds were used to support
SecondBite’s daily operations in rescuing and
redistributing surplus food around the country.
22,800,000 million meals
equivalent donated via
our partnership with Coles
Supermarkets
Over $2.75 million dollars donated
from Coles through instore
fundraising campaigns
11. Corporate Partnerships - Coles

Above: Nurture Fund Trucks proudly supported by Coles.
Below left: Coles Liquor presenting a cheque of over $600,000 from the 2019 instore fundraising campaign
to SecondBite Ambassador and Director; Matt Preston.
Below right: Matt Preston and SecondBite Ambassador Curtis Stone showcasing the Coles Supermarket
Donation Cards from the 2019 Supermarket fundraising campaign.
Corporate Partnerships - Coles 12.

CORPORATE
PARTNERSHIPS
7-Eleven and SecondBite jointly won a silver award
for Most Innovative Charity / Employer Partnership
in the 2018 Workplace Giving Excellence Awards, in
recognition of our partnership and workplace giving
initiative that will see SecondBite partner agencies
awarded micro-grants to expand their capacity and
community impact.
FY19 saw 54 7-Eleven staff members donate 167
hours of time to volunteer with SecondBite. A skilled
volunteering project involving 7-Eleven’s Supply Chain
team commenced in February, and will continue
through the next financial year. This project will assist
SecondBite in learning from 7-Eleven’s supply chain
subject experts, and develop our model to be more
efficient and effective in rescue and redistribution of
food.
FeedMORE Grants Scheme
As part of the Good Cause program, 7-Eleven team
members are able to donate a chosen amount from
their regular salary to support SecondBite.
The generous contributions of 7-Eleven staff through
workplace giving fund the FeedMORE Grants
program, providing small grants of $2,500 to local
food relief charities that are part of SecondBite’s
network. These grants are used to expand the
existing programs of local charities, so that they can
provide greater food relief to those who need it most.
SecondBite received over 90 applications for Round
1 of the FeedMORE Grants Program. June saw
the first four grants awarded as part of Round 1
of the SecondBite and 7-Eleven FeedMORE Grants
Program.
Our Community Connect partnership with Nando’s
restaurants around the country grew over the course
of the last financial year from 19 restaurants, to
nearly 100 restaurants donating surplus chicken to
local community meal programs, with more than
26,000kg of chicken donated over the year.
The equivalent of over 52,000 meals
have been donated through our
partnership with Nando’s
100 Nando’s restaurants across
Australia have joined the Community
Connect program
“Harvest Rain Christian Care provides food hampers
to around 120 families in need. The grant was used
to purchase a new fridge and freezer to keep up
with the growing demand for frozen meal packs.
Not only does the initial refrigerated and frozen
food storage capacity enable them to provide
more food assistance, but it directly increases their
capacity to assist many more families in need in the
community.”
- Harvest Rain Christian Care
13. Corporate Partnerships - 7-Eleven and Nando’s Australia

Corporate Partnerships - Nando’s Australia 14.

VOLUNTEERS
SecondBite’s corporate volunteering program had
one of its most successful years to date with 556
volunteers contributing more than 1,720 hours of
time to support SecondBite in collecting, sorting and
packing food donations ready for distribution.
Given that an average corporate volunteer can pack
120 kilograms of sorted stock in a session, the total
contribution of these corporate groups across the
financial year is approximately 66,720 kilograms
of food ready for SecondBite’s food relief agency
network to use, equivalent to 133,440 meals for
people in need.
Our corporate volunteering program provides
an opportunity for us to engage a wide range of
companies and sectors in our food rescue efforts,
with companies represented spanning retail, finance,
recruitment, transport, education, manufacturing,
communications, publishing, hospitality, legal
services, technology, and energy, among others.
1,720 hours of sorting and
packing fresh fruit and vegetables
556 volunteers from companies
donating their time
133,440 meals equivalent
for people in need
15. Volunteers

PUBLIC VOLUNTEER PROGRAM
The public volunteering program truly flourished
in FY19, with over 16,270 hours of clocked up
nationwide.
Our warehouse volunteers frequently brave the
cold to sort bins of assorted produce amounting
to six tonnes of food everyday.
9,039hrs
Western
Australia
1,634hrs
Queensland
64hrs
New South
Wales
1,878hrs
South Australia
3,656hrs
Victoria
16,271 hours of sorting and
packing fresh fruit and vegetables
Below left: A group of corporate volunteers from PricewaterhouseCoopers sorting through fresh produce.
Below right: A team of corporate volunteers from Coles visiting our Western Australia warehouse to sort
though tonnes of fresh oranges direct from the orchard.
Volunteers 16.

COMMUNITY
CONNECT
SecondBite partners with community food
programs throughout Australia. Over 1,300 agencies
participated is the SecondBite rescue program during
FY19.
Food donations through SecondBite are used in
activities such as community meals, pantry style
services, soup vans, food hampers and fruit in
schools programs - provided free of charge.
599,400kg
Western Australia
418,400kg
South Australia
Our partner agencies are doing significant work in
helping people who are experiencing food insecurity
in their local communities, and creating a safe space
for them to find support.
In FY19, our Community Connect program provided
7,059,600 kilograms of food to agencies across
Australia.
1,530,400kg
Queensland
1,866,500kg
New South Wales
883,200kg
Tasmania
17. Community Connect
1,761,600kg
Victoria

1 Million Meals into Aboriginal & Torres Strait
Islander Communities by 2020 Pilot Program
Our 1 Million Meals Pilot Program was launched
with the purpose of redirecting edible food headed
to landfill to support families and individuals
experiencing food insecurity in Aboriginal and Torres
Strait Islander communities.
SecondBite have employed additional staff, whose
role it is to develop relationships with communities
and service their needs by providing consistent
deliveries of fresh nutritious food.
Engagement with communities provides an
opportunity to listen, learn and deliver. The Pilot
Program has been successful in that it is relevant,
appropriate and sustainable, and is supported by the
communities who receive our food in Qld and NSW.
Over 400,000 kilograms of
food provided to community
food programs
Over 800,000 meals
provided to people in need
Over 40 agencies with community
food programs in Aboriginal and
Torres Strait Islander communities
are utilising SecondBite’s rescued
food.
Community Connect 18.

FUNDRAISING, EVENTS
AND GOVERNMENT
FUNDING
Waste Not Want Not 2019
SecondBite’s annual gala event, Waste Not Want Not
(WNWN) saw a stellar line up of canape chefs and
the amazing MasterChef trio; Matt, Gary and George,
plus our very special guests, Curtis Stone, and the
Honourable Lord Mayor of Melbourne, Sally Capp.
Held at the iconic Melbourne Town Hall, the evening
featured a mouth watering menu, informative panel
discussions, and a lot of fun.
WNWN raises support for SecondBite’s efforts to
rescue and redistribute surplus food for people in
need across Australia.
Federal Government Funding - Department of Social
Services
SecondBite acknowledges support from the Victorian
Government, Department of Health, Department
of Social Services and the Australian Federal
Government.
We are extremely grateful for a funding grant
of $1.575 million over a period of three years to
secure SecondBite representation to enhance the
very successful SecondBite Community Connect
program.
To all our supplier and friends, thank you for helping
us feed people in need. Together we are putting
healthy food on empty plates.
19. Fundraising, Events and Government Funding

Below left: Our partners, Jacobs Creek, host their annual Jacobs Creek Kitchen Collective, a MasterChef
inspired series of events where nearly 400 particpiants undertook 54 cooking challenges.
Below right: Family and friends of SecondBite, Heathcote Winery Estate and Yabby Lake gathered at the
Commonweath Golf Club to play 18 holes in the name of charity. Fundraising provided 57,000 meals for
people in need.
Fundraising, Events and Government Funding 20.

Below: The line up of impressive Melbourne chefs at Waste Not Want Not Gala 2019 who served a delicious
array of entree and canapes prior to the main fundraising event.

FINANCIALS
Profit and Loss
Income
Total Income
General Donations
General Fundraising
Fundraising Events
Total General Donations
Designated Funding Income
Warehouse Funding
Transport Funding
Staff Funding
Total Designated Funding Income
Interest Income
Other Income
Expenses
Warehouse Expense
Transport Expense
Staff Expense
Marketing and HR Expense
Fundraising Expense
Communication and Computer Expense
General Expense
Total Expenses
June FY18
$
4,515,501
260,260
4,775,761
1,645,564
276,185
202,802
2,124,551
18,050
608,116
7,526,478
876,436
732,377
4,561,802
79,147
179,341
260,946
332,775
7,022,824
June FY19
$
6,100,418
259,410
6,359,828
3,088,524
605,115
188,949
3,882,588
24,497
251,698
10,518,611
935,780
940,760
4,945,897
61,071
176,848
534,851
172,106
7,767,313
Total Profit
503,654
2,751,298
23. Financials

FINANCIALS
Balance Sheet
Assets
Current Assets
Cash at Bank
Deposit/Bond Guarantee
Trade and Other Receivables
Total Current Assets
Non-Current Assets
Property, Plant and Equip
Land and Building
Intangible Assets
Total Non-Current Assets
Total Assets
Liabilities
Current Liabilities
Trade and other payables
Deferred Income Liability
Employee Benefits
Total Current Liabilities
Non-Current Liabilities
Employee Benefits
Non-Current Liabilities
Total Liabilities
Net Assets
June 2018
$
1,840,052
53,215
769,186
2,662,453
968,934
-
840
969,774
3,632,227
149,559
817,886
327,724
1,295,169
38,845
38,845
1,334,014
2,298,213
June 2019
$
1,314,439
41,840
1,667,753
3,024,032
724,677
2,696,628
840
3,422,145
6,446,177
118,040
897,571
331,819
1,347,430
49,236
49,236
1,396,666
5,049,511
Equity
Total Equity
Retained Earnings - Opening
Retained Earnings - Curr yr
1,794,560
503,653
2,298,213
2,298,213
2,751,298
5,049,511
Financials 24.

PERFORMANCE
Program Efficiency
Cost per meal delivered in FY19 - 22c per meal.
On-track for similar or improved result in FY20.
Procurement
Rescued 19.4 million kilograms in FY19 and on track to rescue
22 million kilograms in FY20.
Delivery
Delivered 17.5 million kilograms in FY19 and on-track to deliver
20 million kilograms in FY20.
Yield/Fleet Performance
In FY19 actual average yield was 184.6 kilograms per collection visit.
On target for over 190 kilograms in FY20.
Human Resources
LTIFR in FY19 was 38.5. On target for similar rate in FY20.
Social Impact
Meals provided at 35.89 million meals in FY19 and on target for in excess
of 40 million in FY20. Additionally, a Social Impact report to be developed in
FY20.
Funding
Funding increase of 13% achieved for FY20.
25. Performance

WITH THANKS
Major Partner
Key Supporters
Key Financial Supporters
Major Donors
Charles and Cornelia
Goode Foundation
Significant Donors
Bell Charitable
Fund
Gourlay
Charitable Trust
Gross
Foundation
The Calvert-Jones
Foundation
The Harris
Charitable
Foundation
The Scobie and
Claire Mackinnon
Trust
26. Our Supporters

National Support Office
93 Northern Road
Heidelberg West VIC 3081
ABN 66 116 251 613
1800 263 283
admin@secondbite.org
www.secondbite.org