Samuel Tuke Apartments

WELCOME TO
York | Samuel Tuke Apartments

YORK
Welcome to
Samuel Tuke Apartments
York
Here’s your new address
Samuel Tuke Apartments
37 Lawrence Street
York
YO10 3FU
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on the
day? We will require you to collect your keys from Foss
Studios,York,YO10 3DU. Samuel Tuke Apartments is then
located opposite Foss Studios. There is limited parking
reserved for Foss Studios residents, but there will be a drop
off area.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-Fi is included in the rent. If you’re experiencing
problems contact customer support on 0333 123 0115 and
make sure you’re by your screen.
HEATING
There’s a radiator to keep you warm. You can control the
temperature and when it comes on and off. If it stops doing
that, let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room or shared area – but no licence. If you
want one, you’ll need to purchase one, either at
tvlicensing.co.uk or at the Post Office.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins next to the cycle store.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site, please go
to The Numbers You Need section later in this book and call
the Out of Hours number for assistance.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, please speak to the
accommodation team. If the accommodation team are not
on site, please go to The Numbers You Need section later in
this book and call the Out of Hours number for assistance.
DAMAGES
Accidents happen. We don’t judge, but we might have
to charge. If you break something, tell the accommodation
manager. And see your tenancy agreement for a full list of
charges.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.

Here you’ll find common
rooms. Plenty of shared
spaces. Places to meet and
mingle. So get exploring.
COMMON ROOM
Get together. Study, Watch a movie in our stateof-the-art
cinema. Play games. Unwind with a
complementary tea or coffee.
All the spaces are open 24 hours a day.
GYM
Work up a sweat in our complementary gym. Located
just off the common room.
PARCELS
Parcels will need signing for. Your accommodation team can do
that for you, but you’ll need to tell them in advance. They can be
collected between the hours of 09.00am till 5.00pm.
LAUNDRY
The laundry room is on the ground floor opposite the cinema.
BIKES
Our bike sheds are next to the cinema. They’re secure and
lockable, but it’s your responsibility to ensure they are locked and
unfortunately we can’t take any responsibility for any loss. You will
need to come to reception and speak to the manager to get access.
DAMAGES
Even if it’s an accident, own up – otherwise, everyone gets charged.
See your tenancy agreement for a full list of charges.
POST
Your mailbox is on the ground floor by reception –
that’s where your letters will be delivered.
Your safety and security
is our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
manager. There’s a first aid box in the office for minor accidents.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off, never
assume it’s just a drill. Make sure you know your nearest exit, and
know how to leave the building safely. Your designated assembly
point is in front of Samuel Tuke on Lawrence Street.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open. Windows will only tilt outwards and for
your own safety will not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or the communal areas or you see any suspicious behaviour,
please inform your accommodation manager.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre, you’ll usually get a same day appointment.
Call University of York Unity Health on 01904 721820
York St John : Campus Medical Practice on 01904724775
FEELING LOW?
Talk to Student Minds studentminds.org uk. Or grab your
accommodation team they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
0844 310 5713
Emergency Maintenance Issues –
(Out of Hours only)
0844 371 2578
Internet helpline
0333 123 0115
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, you can arrange that with your
accommodation team. At the end of the academic year,
we’ll let you know when you’ll be expected to move out
and exactly what you’ll need to do. Before you go, your
accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied.
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works.
Hello Student takes data protection very seriously and
access to all resident data is strictly controlled and will
only be disclosed with the resident’s permission and this
applies equally to enquiries from parents or relatives.
Hello Student complies with the data protection act (1988)
which governs the use of all personal data we hold and the
controls requires over its accuracy, access and security.
Also, legislation aimed at giving you more control over
your data is called the General Data Protection Regulation
(GDPR). Please visit the Hello Student website to view our
Privacy Policy in which explains how we collect, store and
handle your personal data.

If you need us, we’re here to help
T: 0844 310 5713 M: 07720 084 305
E: samueltuke@hellostudent.co.uk