Credit Management July and August 2020

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CASE STUDY Mentor Moment How the CICM Mentor Hub helped me to grow as a credit professional. AUTHOR – Rebecca Price-Palmer MCICM AROUND 12 months ago I decided I needed to develop my leadership and management skills further, and as a relatively new manager, I wanted to offer better direction, improve team engagement, and implement tools for me and my team to track our progress. I came across the Mentor Hub while browsing the CICM website and thought it looked interesting. I requested the help of Chris Sanders and he kindly agreed to help me. Since engaging with the programme, the amount of support I have received has been phenomenal. I have learned and achieved so much while following by mentor’s advice; and putting it all into practice has paid dividends to my team’s performance. Enhanced team focus, improved results, SMART KPI’s, and clear common goals are just a few benefits I have seen since implementing the tools suggested. I have also seen improved wider network engagement; the relationship between credit and sales has strengthened significantly, which in my opinion is one of the most important relationships in any organisation. TEAM IMPROVEMENTS I have grown so much over the course of the programme, and the improvements in my team’s performance did not go unnoticed by senior management, who in May 2020 promoted me from Assistant Credit Manager to Finance Shared Services Centre Credit Team Manager! The amount I have learnt from my mentor and the people within his network by sharing ideas has been a real eye opener. I have worked for the same organisation most of my working life, and my entire credit management career, so the benefits of the mentor programme and other tools offered by the CICM have really assisted me to get to where I am today. I have met both new and experienced credit professionals along the way who have collectively helped each other by sharing success stories and ideas. The regular CICM and CICMQ calls have played a particularly important role in keeping people connected through the current challenging times, all of which I would not have been involved in if it had not been for the mentor programme. I would highly recommend this programme to any credit professional whether they are just starting out in their credit career or looking to progress further. The mentors participating are relevant and highly knowledgeable in both credit and people management. My aim when I started was to improve my skills in leadership, but I could not have imagined the benefits this has created for my team and the growth I have seen in myself. It just goes to show that with the help and support of the right people, you can achieve your goals, and in some cases much, much more. Rebecca Price-Palmer MCICM. CICM members can connect with a mentor or volunteer to mentor another member by visiting our website, log in to the Member’s Area or visit www.cicm.com/mentor-hub. I have worked for the same organisation most of my working life, and my entire credit management career, so the benefits of the Mentor programme and other tools offered by the CICM have really assisted me to get to where I am today. Rebecca Price-Palmer MCICM Advancing the credit profession / www.cicm.com / July & August 2020 / PAGE 48
PERSONAL DEVELOPMENT Making Memories How do you make your presentation memorable? AUTHOR – Clive Hawkins THE goal of any public speaking event is to inform, engage and entertain your audience - but this shouldn’t be at the expense of making your presentation memorable. Ultimately, you want your audience to understand key points of your delivery and be able to recite them to colleagues in team meetings or in the workplace over the following days and weeks. The challenge is how to do this? Previously I have provided insights on how to create powerful presentations by using effective content, slides and visual aids. I have also covered off how to use powerful openings and body language to engage positively with audiences from the start. We now need to consider how to use these elements alongside other techniques and make your presentation a positive experience on the day and, importantly, help your audience remember your key messages afterwards. So here are some simple tips: Rule of Three – you need to decide on your key messages and use these wherever possible. Since the times of Greek philosopher, Aristotle, the ‘rule of three’ has been widely recognised as the optimum amount of information that an audience is likely to remember – four or five key messages are acceptable but can become more of a retention challenge. To help with this, if a journalist wanted to cover your presentation but could only write three things about your delivery, what would you want them to be? Simple, Memorable and Real – once you have started your delivery with a powerful opening to capture attention from the start, your narrative needs to take your audience on a journey using the key messages as bedrock points of your presentation. Each key message needs to be simple, memorable, real and supported with supplementary information – anecdotes, facts, figures and research data – to make them easy to remember. Signposting – repeat your key messages throughout the presentation to help keep the audience on track with what you are saying. You can show agenda slides for this or simply refer to them in your delivery. The latter allows you to keep slides to a minimum and use your body language – such as a change in voice tone – to reiterate each key point and its alignment with your overall narrative. This is also a useful way of refreshing an audience’s attention and drawing them away from distractions such as mobile phones! QUESTIONS AND ANSWERS An essential part of your delivery is the Q&A session. I prefer this to be facilitated at the end, to avoid overrunning my allotted time slot or allowing an audience member to interject on a point that I am planning to cover off. Some presenters do not relish Q&A’s, but this session is a valued part of your presentation as it provides you with an extra period of time to cover off any questions and, where appropriate, gives you an opportunity to repeat key messages in your answer. This is called a bridging technique and increases the likelihood of an audience remembering the key points of your delivery – which is your goal! EFFECTIVE PUBLIC SPEAKING As we move out of the COVID-19 crisis, all organisations will need to re-engage with their employees, customers, suppliers and other key audiences. The ability to deliver a powerful presentation, either face-toface or online, will be a key part of every business leader’s communications toolkit and fundamental to future business success. However, you need to nurture this discipline. This is best summed up by American writer and philosopher, Benjamin Franklin: ‘Tell me and I forget. Teach me and I remember. Involve me and I learn.’ Clive Hawkins is Senior Associate at Spoken Word Communications clive@spokenwordgroup.co.uk Clive Hawkins Some presenters do not relish Q&A’s, but this session is a valued part of your presentation as it provides you with an extra period of time to cover off any questions and, where appropriate, gives you an opportunity to repeat key messages in your answer. Advancing the credit profession / www.cicm.com / July & August 2020 / PAGE 49
Page 1 and 2: CREDIT MANAGEMENT CM JULY & AUGUST
Page 3 and 4: 14 CARRY ON REGARDLESS Matthew Godb
Page 5 and 6: GET YOUR CREDIT CONTROL SALARY SURV
Page 7 and 8: NEWS ROUNDUP Association adopts pos
Page 9 and 10: THE CICM THINK TANK > THE NEWS IN B
Page 11 and 12: INSOLVENCY PRIME STAKE Insolvency P
Page 13 and 14: INSOLVENCY EXCLUSIVE The Moratorium
Page 15 and 16: ASK THE EXPERTS IN this series, we
Page 17 and 18: COMMERCIAL COLLECTIONS PERSONAL ACC
Page 19 and 20: COMMERCIAL COLLECTIONS AUTHOR - Sea
Page 21 and 22: SECTOR COMMENT DINING OUT Has the r
Page 23 and 24: OPINION AUTHOR - John Ricketts FCIC
Page 25 and 26: LEGAL MATTERS AUTHOR - Peter Walker
Page 27 and 28: VIEW FROM THE SEA FRONT AUTHOR - Da
Page 29 and 30: EDUCATION & MEMBERSHIP Which CICM q
Page 31 and 32: Handy Andes are not to be sniffed a
Page 33 and 34: COUNTRY FOCUS France is our nearest
Page 35 and 36: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 37 and 38: Each of our Corporate Partners is c
Page 39 and 40: CAREERS ADVICE STAYING AHEAD Why op
Page 41 and 42: It needn’t be that hard. Imagine
Page 43 and 44: OPINION AUTHOR - Chris Sanders FCIC
Page 45 and 46: PAYMENT TRENDS Data supplied by the
Page 47: OPINION LADIES FIRST A talk at a La
Page 51 and 52: HR MATTERS Vicarious Living Indiscr
Page 53 and 54: INSPIRE ME IN THE NEW ERA OF WORK Y
Page 55 and 56: More reasons to be a member Make co
Page 57 and 58: FOR ADVERTISING INFORMATION OPTIONS
Page 59 and 60: PAYMENT SOLUTIONS ARE YOU A LEADER

Credit Management July and August 2020

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