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VOL. 5, NO. 2 SUMMER 2020<br />
MOTORCYCLE<br />
DETAILING
CLEARLY<br />
UNBREAKABLE<br />
DIAMOND<br />
PLATE®<br />
CERAMIC PAINT<br />
COATING<br />
Two year guaranteed protection<br />
Improves gloss up to 10%<br />
Q:<br />
What is Diamond Plate?<br />
A: Diamond Plate is a nano ceramic polymer coating that reacts with your vehicle’s<br />
clear coat finish to form a second layer and thicker coating for added protection.<br />
These highly cross-linked coatings are extremely weather resistant, provides UV<br />
protection, wear and acid rain resistance. These coatings are so durable they are<br />
used widely in the aerospace industry.<br />
Our Warranty Protects Against<br />
• ACID RAIN<br />
• BIRD DROPPINGS<br />
• TREE SAP<br />
• INSECTS<br />
• AEROSOL SPRAY PAINT<br />
• CORROSION<br />
• ROAD DE-ICING MATERIALS<br />
• HARD WATER SPOTS<br />
• UV DAMAGE<br />
• PAINT OVER SPRAY<br />
(from newly painted road lines.)<br />
Complete POS<br />
Signage Available!<br />
The Diamond Plate 2 Year Warranty<br />
Is backed by an A+ insurance carrier.<br />
Therefore, if a claim is filed, both consumers<br />
and installers<br />
will never have to pay<br />
for the price of repair.<br />
Diamond Plate Kit Includes:<br />
• 1 Vile of the Patent Pending Diamond Plate<br />
• VisionBlade Hydrophobic Windshield Protector<br />
• Gloves<br />
• Applicator<br />
• Microfiber Finishing Towel<br />
• P.O.S. Customer Hand Outs<br />
• The Diamond Plate Warranty<br />
Desk Topper Pop Up Sign<br />
www.SIMONIZ.com<br />
Simoniz USA, Inc, 201 Boston Turnpike, Bolton CT, 06043, 800-227-5536
CONTENTS<br />
The Importance<br />
of Efficiency in Your<br />
Detailing Business. ....... 4<br />
Innovations . ............. 6<br />
Business of Detailing . .... 8<br />
Staying Strong and<br />
Being Prepared ...<br />
Business Cents . ......... 10<br />
Help is Out There<br />
Detail Doctor . ........... 16<br />
The Big Three<br />
Industry News .......... 19<br />
Cover Story . ............ 24<br />
The Color of Money<br />
The Ida Is Here<br />
To Help . ................ 31<br />
Vol. 5, No. 2, Summer 2020<br />
Publisher: Jackson Vahaly<br />
Editor: Debra Gorgos<br />
Design: Katy Barrett-Alley<br />
Auto Detailing News is published 4 times per year<br />
and is independently owned by Jackson Vahaly.<br />
Web address is www.autodetailingnews.com<br />
All inquiries should be directed to:<br />
Auto Detailing News<br />
110 Childs Ln. Franklin, TN 37067<br />
jacksonv@autodetailingnews.com<br />
Copyright © 2020<br />
2 Dollar Enterprises/Auto Detailing News<br />
All Rights Reserved.<br />
One More Thing ...<br />
There is a mindful juxtaposition between<br />
using this platform for hard-hitting, somber, or<br />
in contrast, hopeful-contemplation, or using it<br />
for lighthearted repartee. I, in light, of recent<br />
events, will try and do a bit of both. Not to<br />
promote my own stance on pandemical chaos<br />
and civil discord, but to simply tell any of you<br />
who are hurting: You are important. These are<br />
trying times. No one is making light of the fact<br />
that some of you have lost money, lost hope or,<br />
are simply feeling down.<br />
This pandemic alone has been gut-wrenching,<br />
bizarre, uncertain, numbing and draining.<br />
Customers have changed. Your role as detailers<br />
has changed. Customers are looking for sanitized<br />
vehicles, governments are determining<br />
who is allowed to be open. There is so much<br />
misinformation and viral untrue statements,<br />
where can you turn? First, in an unsponsored<br />
plea, I cannot stress enough the fortitude of the<br />
International Detailing Association. Yes, we are<br />
friends, but my unbiased promotion, it truly<br />
is the hub for information during this time, as<br />
well as a cornerstone for the every-man/woman<br />
detailers. Visit the https://the-ida.com/page/<br />
COVID-19_Resources for more information.<br />
Next, the Small Business Association seems<br />
to be continuously updating its arsenal of financial<br />
assistance information. Visit https://www.<br />
sba.gov/ for more information.<br />
As for what is happening across the nation in<br />
terms of protests, anger, cries for equality and<br />
accountability, I hear you. I see you. And, I hope<br />
you know this magazine is staffed by people who<br />
stand with you. If you are hurting, I am sorry. I<br />
want this magazine to be a respite from all that<br />
is happening, but I just had to say that first.<br />
As for some good news, we are now in our<br />
fifth year of publication. I can remember back<br />
in 2015 when Publisher Jackson Vahaly called<br />
with the job offer. It was an easy sell. I took<br />
the job right away. The first five years of any<br />
publication are hot and cold, but, honestly, I am<br />
so proud of every single issue, and grateful to<br />
all who have contributed with their stories and<br />
provided advertisements.<br />
In this issue, we cover motorcycle detailing.<br />
I thought it would mainly be a showpiece for<br />
before and photos as the pictures are so beautiful,<br />
but we have also provided great tips and<br />
Letter from<br />
the Editor<br />
information. If you’re a motorcycle detailer,<br />
do you also ride? Do you notice a change in a<br />
motorcycle customer and a car customer? Also,<br />
please enjoy the Yvan Lacroix article — he is<br />
a dear friend and he taught me how to use a<br />
dual action buffer. There is some great content<br />
throughout the entire magazine I hope you all<br />
enjoy and appreciate it.<br />
And, one more thing before I sign off. I saw<br />
this meme online and thought it was funny:<br />
Also, I found this picture of a sign online and<br />
thought I would share:<br />
Peace and love to all.<br />
Until next time,<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 3
The Importance of Efficiency<br />
in Your Detailing Business<br />
By Yvan Lacroix, IDA CD-SV<br />
You’re doing what you love, detailing cars every<br />
day. So, you may wonder why you should care about<br />
increasing your efficiency. It comes down to the simple<br />
equation: Time = Money.<br />
As a professional detailer, you sell your knowledge,<br />
skill and expertise to customers. You’ve learned<br />
the best techniques, invested in the proper tools and<br />
equipment and built your reputation. That dedication<br />
to a professional approach means your customers<br />
are happy to pay you for your time.<br />
While you can buy more supplies, nobody’s yet figured<br />
out how to squeeze more than 24 hours in a day.<br />
That’s why efficiency is so important. Paying attention<br />
to how you spend your time and a better workflow<br />
means you’ll earn more profit.<br />
Increased profits, while great for your wallet, also<br />
allow you to expand your services, add new staff, equipment<br />
and machinery. In addition, you’ll be able to invest<br />
in marketing and participate in more training.<br />
Step one: Setting Up<br />
the Ideal Detailing<br />
Workspace<br />
Based on many years of experience<br />
and visiting hundreds of different shops,<br />
here’s a list of things to consider when<br />
setting up your shop:<br />
Designate Your<br />
Shop as a Working Area<br />
Start by removing non-work materials<br />
and clutter. If you have to work<br />
around boxes of holiday decorations or<br />
search for supplies among yard tools,<br />
you’ll waste a lot of time. Dedicate a<br />
space to your business.<br />
De-clutter Your Detailing Products<br />
Gather every detailing product you<br />
own, including chemicals, tools, pads,<br />
accessories, etc. Sort them into four piles<br />
and take appropriate actions:<br />
9 Keep: products you regularly use<br />
9 Donate: pass them on to someone<br />
who can use them<br />
9 Sell: list these on Craigslist, etc.<br />
9 Trash: remove unusable or<br />
defective items<br />
You may need to make some tough<br />
decisions - don’t keep something that’s<br />
just not working for you, even if you spent<br />
money on it. Keep your problem solvers,<br />
and those products you use and love.<br />
Shelving | Limit the number of shelves<br />
you have in your shop. Too many shelves<br />
can lead to clutter. One or two should<br />
be enough to keep your frequently used<br />
products easy to access. Fewer shelves<br />
also means more room for cars.<br />
Limit the Number of Horizontal<br />
Surfaces | Horizontal surfaces such as<br />
tables, shelves and benches are natural<br />
clutter-collectors. Whenever possible, use<br />
your wall space to hang supplies such as<br />
hoses and cords. Install towel racks that<br />
can also hold spray bottles at the ready.<br />
Buckets | Buckets are a detailing mainstay<br />
- everybody needs them. Yes, you can<br />
have too many - they can easily become<br />
collectors of stuff. So, settle on one size,<br />
making them easy to stack. Add casters<br />
or use a wheeled base so your buckets can<br />
easily follow you around the shop.<br />
Tools | Most detailers have a number<br />
of different tools, and switch between<br />
them for various stages of the detailing<br />
process. That’s expensive, and inefficient.<br />
Instead, consider the UDOS 51E by LC<br />
Power Tools. This 5-in-1 tool is a gamechanger<br />
that’s designed with detailers<br />
and efficiency in mind. With five functions<br />
in one tool: rotary, sanding, 12,<br />
15 and 21 mm random orbit polishing,<br />
detailers can adjust the tool to the job at<br />
hand, rather than reach for another tool.<br />
Pads | Use trusted pads that will work<br />
hard for you, even if they cost a bit more.<br />
Take good care of your pads using products<br />
like Lake Country’s System 3000<br />
pad washers.<br />
Dedicated Carts for Specific Parts<br />
of the Detailing Process | Using<br />
dedicated carts for specific parts of the<br />
detailing process keeps supplies organized<br />
and ready to use when you need<br />
them. Consider these options:<br />
1. Interior cart with brushes, foamer,<br />
chemicals and towels<br />
2. Exterior/Wash Cart with separate<br />
buckets for tires and paint, chemicals<br />
and pressure washer supplies. If possible,<br />
wrap hoses on the end of the cart.<br />
3. Polishing Cart with pads, chemicals,<br />
water bottle, tools, pad washer and light.<br />
Step two: Analyze<br />
Your Workflow<br />
In order to increase your efficiency,<br />
you’ll want to take a critical look at the<br />
services you’re offering and decide what<br />
makes the jobs faster and safer while<br />
maintaining high quality results.<br />
An easy way to evaluate your process<br />
is to film yourself as you work through<br />
a detail job. Then, just like members of<br />
sports teams, review the footage to identify<br />
areas where you can improve. Ask a<br />
non-detailer to watch as well and see if<br />
they notice anything that could be altered.<br />
Focus on taking fewer steps around the<br />
car, which you can track on your phone.<br />
By saving steps, you’re saving energy and<br />
time, and increasing productivity.<br />
Take care of your body, and use protective<br />
gear like masks and anti-vibration<br />
gloves. Adding a lift is a great investment,<br />
as it allows you to raise and lower the<br />
vehicle to the correct height for you to<br />
be more efficient while achieving better<br />
results with less muscle and body strain.<br />
If you manage a staff of detailers,<br />
working shifts can maximize the use of<br />
your space. Or, strive for a production<br />
line approach, with a clear throughput<br />
system. In addition, making your staff<br />
into specialists that focus on one phase<br />
of detailing can save a lot of time.<br />
Keep Learning<br />
It’s critical to keep training, learning<br />
and looking for new ideas and products to<br />
refine your process. Trade shows, in-person<br />
training events and online sources like<br />
YouTube provide many opportunities to<br />
hone your skills. Also consider joining<br />
professional organizations like the International<br />
Detailing Association (IDA) and<br />
completing their highly-regarded certification<br />
and training programs.<br />
Ongoing education is absolutely essential<br />
to improving all aspects of your<br />
detailing business, and will have a positive<br />
impact on your bottom line.<br />
Yvan Lacroix has been involved in the<br />
car care industry for over 3 decades. His<br />
passion for efficiency and innovation has<br />
driven him to create new products, tools<br />
and techniques. He serves as a Global<br />
Brand Ambassador for both Lake Country<br />
Manufacturing and LC Power Tools. Learn<br />
more: www.LakeCountryManufacturing.com<br />
or www.LCPowerTools.com.<br />
4 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE NEW HIGH-PERFORMANCE STANDARD,<br />
COMING TO THE USA SUMMER 2020.<br />
RUPES USA, Inc.<br />
531 South Taylor Ave<br />
Louisville, CO 80027<br />
T +1- 877-224-5750<br />
E info@rupesusa.com<br />
W www.rupesusa.com<br />
Scan to learn more
INNOVATIONS<br />
Introducing new & improved products for professional auto, boat & motorcycle detailers.<br />
Comprehensive UWashApp from WashCard Systems<br />
WashCard Systems has launched a comprehensive<br />
mobile car wash app named UWashApp. The app will<br />
help car wash owners attract more customers, produce<br />
more revenue, and expend less effort.<br />
UWashApp offers the following benefits to<br />
operators:<br />
9 More intimate<br />
9 Provides accountability for fleet owners<br />
9 Integrates easily with existing credit card systems<br />
9 Relies cost-effectively on the computer in the<br />
customers’ hands—their phones<br />
9 Eliminates the need for an on-site c<br />
omputer or card readers<br />
Provides all components: app, cloud server system,<br />
hardware, and comprehensive consumer branding<br />
and communications<br />
9 Provides complete system support to eliminate<br />
downtime and remove tech frustrations.<br />
UWashApp also presents new opportunities<br />
for operators:<br />
9 Advertise to customers during the car wash<br />
9 Track new customers across multiple car wash<br />
locations<br />
9 Geotarget customers with car wash and in-store<br />
specials<br />
9 Partner with other local businesses to advertise and<br />
promote their offerings<br />
9 Partner with nonprofit and government<br />
organizations on PSAs.<br />
Also, any payment method — Apple Pay, Google<br />
Pay, Credit Card payments, and others — are accepted<br />
through the app, giving consumers more choices and<br />
minimizing operator time managing cash and auditing<br />
other forms of payment.<br />
The UWashApp onboarding program includes<br />
hardware devices for all services at a site, customized<br />
app graphics and logos, an onboarding setup call,<br />
access to priority support during installation, access to<br />
the UWashApp management portal, and resources and<br />
training options to help maximize wash packages, loyalty<br />
pipelines, and in-app advertising.<br />
EPIC Paint<br />
Correction<br />
System from Malco<br />
The EPIC Paint Correction System was designed<br />
with the expert detailer, as well as the novice, in mind.<br />
For the high-end detailer, EPIC is everything they need<br />
in one place to deliver a perfect finish – so they no longer<br />
need to piecemeal products and equipment together.<br />
With just a little training, the novice technician will<br />
have the skills and confidence to deliver a showroom<br />
gloss without the fear of burning through a clearcoat.<br />
The heart of the EPIC system are two compounds<br />
and a polish, and corresponding pads to fit customers’<br />
needs:<br />
9 EPICTM Heavy Duty Compound is a<br />
correcting and polishing compound that removes<br />
severe defects, as well as P1500 sand scratches,<br />
and polishes to a deep gloss in one step. EPIC<br />
Heavy Duty Compound should be used when<br />
heavier correction is needed for areas exposed<br />
to more severe road contamination like the<br />
front-end of vehicles.<br />
9 EPICTM Medium Duty Compound is a<br />
correcting and polishing<br />
compound that easily handles<br />
typical detailing correction,<br />
as well as P2500 sand scratches,<br />
and polishes to a deep gloss in one step.<br />
EPIC Medium Duty Compound can be used for<br />
most detailing applications for medium correction,<br />
such as car wash scratches, snow brush<br />
scratches and oxidation.<br />
9 EPICTM Finishing Polish can be used for light<br />
correction including daily wear and light car<br />
wash scratches, finishing to an ultra-deep gloss.<br />
It should be used when light<br />
correction is needed and as a final<br />
step after using EPIC Heavy Duty or<br />
EPIC Medium Duty Compound for a<br />
very deep, show-car-level gloss.<br />
Each EPIC compound has its own unique foam<br />
buffing pad calibrated to work on specific types of<br />
correction and clears. The customer simply matches<br />
the EPIC pad color to the cap color of the EPIC<br />
compound or polish and corrects using a Malcobranded<br />
FLEX orbital polisher.<br />
6 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE BUSINESS OF<br />
DETAILING<br />
Staying Strong<br />
and Being<br />
Prepared ...<br />
during this difficult time<br />
By Rob Schruefer<br />
rob@onspotdetailing.com<br />
Rob Schruefer is the owner of On The<br />
Spot Detailing out of Columbia, Maryland.<br />
He proudly serves on the board of the<br />
International Detailing Association and works<br />
tirelessly to ensure that detailing business<br />
owners receive business development support<br />
to help them achieve their goals.<br />
These past few months have really hit<br />
every detailing company hard. There is<br />
a level of uncertainty around right now<br />
that I have never felt in the detailing<br />
community. It’s a tough time to navigate<br />
the forced mandatory closures of detailing<br />
businesses, and the ones that could stay<br />
open are faced with dwindling levels of<br />
potential customers. There is no doubt that<br />
some detailing companies will not recover<br />
and will be unable to open back up once<br />
the restrictions are lifted. If you are not<br />
or do not want to fall into that category<br />
there are some things you can be doing<br />
now to prepare yourself for the eventual<br />
reopening. It is vital that you be ready.<br />
WEATHERING<br />
THE STORM<br />
Economic downturns have occurred<br />
in the past, and will continue to occur in<br />
the future. How you weather the storm<br />
and come out the other side will be the<br />
difference on success or failure. One of<br />
my executive managers calls our recovery,<br />
“Plan Jenny”, as in Forrest Gump’s<br />
shrimping boat that he and Lieutenant<br />
Dan rode to ride out the storm. After the<br />
storm wiped out all of the other boats,<br />
they were able to find great success. You<br />
need to think of this like that. If you can<br />
make it to the other side, there will be an<br />
increase in market share and enormous<br />
growth for those that were ready for it.<br />
The key here is being ready for it. If you<br />
hit the starting line running, no one will<br />
ever catch up.<br />
HIT THE GROUND<br />
READY TO RUN<br />
Here are a few things you can do to<br />
be ready for re-launching your business:<br />
Prepare your staff: Now is a fantastic<br />
opportunity to start bringing back staff<br />
a little bit early and brush them up<br />
on training and services. If you were<br />
fortunate to get PPP money from the<br />
government, it needs to be spent on payroll<br />
anyways, so why not use some of it to<br />
prepare the employees who might be a little<br />
rusty after a few months off. This is also the<br />
time to make any policy updates or changes<br />
that you have been meaning to do. As<br />
everyone comes back, you introduce them<br />
to these updates and start implementation.<br />
It is difficult to make major changes on the<br />
fly, but this presents the perfect opportunity<br />
to make updates and implement them while<br />
not much else is going on.<br />
Seize the opportunity: If you are lucky<br />
enough to see the other side of this, you<br />
will be in a great position to expand your<br />
business. There are customers that are<br />
up for grabs if you go out there and find<br />
them. Any customers who had been<br />
going to now closed detailing businesses<br />
will be looking for new providers. This<br />
applies to single retail customers all the<br />
way up to large dealership chains. As<br />
they reopen they will be scrambling to<br />
replace any detailer who is not returning.<br />
You can also find some quality detailers<br />
that have been laid off. There are tens<br />
of millions of people out there without<br />
work. I can guarantee that you can find<br />
quality detailers that will blow you away,<br />
if you just look. Also do not be afraid to<br />
hire someone without detailing experience<br />
and train them to do the job. People<br />
will be hungry for work.<br />
Plan for the future: There is no reason<br />
to assume that you will not see growth<br />
once your business restarts. Make a plan<br />
on where you want to be in 1 year, 5<br />
years, 10 years, etc. This will give you<br />
the path to follow as real success starts to<br />
come your way. If you know where you<br />
are going and have your goals in place<br />
coming out of this, then head straight<br />
for it, NO ONE will be able to keep up .<br />
There is absolutely no reason that<br />
you should not have a positive outlook on<br />
your businesses surviving this. I am even<br />
predicting a boom in the detailing industry<br />
due to fewer detailers and competition,<br />
and a renewed interest in ensuring that<br />
vehicles are clean and germ free. This<br />
pandemic has created an awareness for<br />
cleanliness and sanitization, and detailers<br />
can provide that service. Make sure you<br />
are marketing this in all of your advertising<br />
and social media platforms. Most<br />
importantly, do not hesitate or be slow<br />
off the starting line. Be the Jenny boat of<br />
the Bubba Gump Shrimp Company and<br />
claim your place among the successful<br />
industry leaders.<br />
8 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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BUSINESS<br />
CENTS<br />
Help is Out There<br />
Here is a breakdown of the governmental<br />
resources available for self serve car washes.<br />
SBA DEBT RELIEF<br />
The SBA is providing a financial<br />
reprieve to small businesses during the<br />
COVID-19. As part of our coronavirus<br />
debt relief efforts, the SBA will pay 6<br />
months of principal, interest, and any<br />
associated fees that borrowers owe for all<br />
current 7(a), 504, and Microloans in regular<br />
servicing status as well as new 7(a), 504, and<br />
Microloans disbursed prior to September<br />
27, 2020. This relief is not available for<br />
Paycheck Protection Program loans or<br />
Economic Injury Disaster loans. Borrowers<br />
do not need to apply for this assistance. It<br />
will be automatically provided as follows:<br />
• For loans not on deferment, SBA will<br />
begin making payments with the next<br />
payment due on the loan and will make<br />
six monthly payments.<br />
• For loans currently on deferment, SBA<br />
will begin making payments with the<br />
next payment due after the deferment<br />
period has ended and will make six<br />
monthly payments.<br />
• For loans made after March 27, 2020 and<br />
fully disbursed prior to September 27,<br />
2020, SBA will begin making payments<br />
with the first payment due on the loan<br />
and will make six monthly payments.<br />
SBA has notified 7(a), 504 and<br />
Microloan Lenders that it will pay these<br />
borrower loan payments. Lenders have<br />
been instructed to refrain from collecting<br />
loan payments from borrowers. If a<br />
borrower’s payment was collected after<br />
March 27, 2020, lenders were instructed<br />
to inform the borrower that they have<br />
the option of having the loan payment<br />
returned by the lender or applying the loan<br />
payment to further reduce the loan balance<br />
after SBA’s payment.<br />
Borrowers should contact their lender<br />
if they have any questions regarding this<br />
payment relief.<br />
ADDITIONAL<br />
DEBT RELIEF<br />
For current SBA Serviced Disaster<br />
(Home and Business) Loans: If<br />
your disaster loan was in “regular<br />
servicing” status on March 1, 2020,<br />
the SBA is providing automatic deferments<br />
through December 31, 2020.<br />
What does an “automatic deferral”<br />
mean to borrowers?<br />
• Interest will continue to<br />
accrue on the loan.<br />
• 1201 monthly payment notices<br />
will continue to be mailed out<br />
which will<br />
reflect the loan is deferred and no<br />
payment is due.<br />
• The deferment will NOT cancel any<br />
established Preauthorized Debit<br />
(PAD) or recurring payments on<br />
your loan. Borrowers that have<br />
established a PAD through Pay.<br />
Gov or an OnLine Bill Pay Service<br />
are responsible for canceling these<br />
recurring payments. Borrowers<br />
that had SBA establish a PAD<br />
through Pay.gov will have to<br />
contact their SBA servicing office<br />
to cancel the PAD.<br />
• Borrowers preferring to continue<br />
making regular payments during<br />
the deferment period may continue<br />
remitting payments during the<br />
deferment period. SBA will apply<br />
those payments normally as if<br />
there was no deferment.<br />
• After this automatic deferment<br />
period, borrowers will be required<br />
to resume making regular<br />
principal and interest payments.<br />
Borrowers that cancelled<br />
recurring payments will need to<br />
reestablish the recurring payment.<br />
SBA: SMALL BUSINESS ASSOCIATION<br />
On Friday, March 27, 2020,<br />
President Donald Trump signed into<br />
law the CARES Act, which contains<br />
$376 billion in relief for American<br />
workers and small businesses.<br />
The SBA also resumed accepting<br />
Paycheck Protection Program applications<br />
from participating lenders on<br />
Monday, April 27, 2020.<br />
With the additional funding<br />
SBA EXPRESS BRIDGE LOANS<br />
Enables small businesses who<br />
currently have a business relationship<br />
with an SBA Express Lender to access<br />
up to $25,000 quickly.<br />
Express Bridge Loan Pilot Program:<br />
This allows small businesses who<br />
currently have a business relationship<br />
with an SBA Express Lender to access<br />
up to $25,000 quickly. These loans can<br />
provide vital economic support to small<br />
businesses to help overcome the temporary<br />
loss of revenue they are experiencing<br />
and can be a term loans or used to bridge<br />
provided by the new COVID-19 relief<br />
package, SBA will resume processing<br />
EIDL Loan and Advance applications<br />
that are already in the queue on a<br />
first come, first-served basis, and will<br />
provide further information on the<br />
availability of the EIDL portal to<br />
receive new applications (including<br />
those from agricultural enterprises) as<br />
soon as possible.<br />
the gap while applying for a direct SBA<br />
Economic Injury Disaster loan. If a small<br />
business has an urgent need for cash while<br />
waiting for decision and disbursement on<br />
an Economic Injury Disaster Loan, they<br />
may qualify for an SBA Express Disaster<br />
Bridge Loan.<br />
TERMS<br />
✔ Up to $25,000<br />
✔ Fast turnaround<br />
✔ Will be repaid in full or in part by<br />
proceeds from the EIDL loan<br />
10 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
BUSINESS<br />
CENTS<br />
PAYCHECK PROTECTION PROGRAM LOAN INFORMATION<br />
The Paycheck Protection Program<br />
is a loan designed to provide a direct<br />
incentive for small businesses to keep<br />
their workers on the payroll.<br />
SBA will forgive loans if all employees<br />
are kept on the payroll for eight weeks<br />
and the money is used for payroll, rent,<br />
ACCESS TO CAPITAL<br />
SBA provides a number of loan<br />
resources for small businesses to utilize<br />
when operating their business. For more<br />
information on loans or how to connect<br />
with a lender, visit: https://www.sba.<br />
gov/funding-programs/loans.<br />
• 7(A) PROGRAM offers loan amounts<br />
up to $5,000,000 and is an all-inclusive<br />
loan program deployed by lending<br />
partners for eligible small businesses<br />
within the U.S. States and its territories.<br />
The uses of proceeds include: working<br />
capital; expansion/renovation; new<br />
construction; purchase of land or<br />
buildings; purchase of equipment,<br />
fixtures; lease-hold improvements;<br />
mortgage interest, or utilities.<br />
You can apply through any existing<br />
SBA 7(a) lender or through any federally<br />
insured depository institution, federally<br />
insured credit union, and Farm<br />
Credit System institution that is participating.<br />
Other regulated lenders will<br />
refinancing debt for compelling reasons;<br />
seasonal line of credit; inventory; or<br />
starting a business.<br />
• EXPRESS LOAN PROGRAM provides<br />
loans up to $350,000 for no more<br />
than 7 years with an option to<br />
revolve. There is a turnaround time<br />
of 36 hours for approval or denial of<br />
a completed application. The uses<br />
of proceeds are the same as the<br />
standard 7(a) loan.<br />
• COMMUNITY ADVANTAGE LOAN<br />
PILOT PROGRAM allows missionbased<br />
lenders to assist small<br />
businesses in underserved markets<br />
with a maximum loan size of<br />
be available to make these loans once<br />
they are approved and enrolled in the<br />
program. You should consult with your<br />
local lender as to whether it is participating<br />
in the program.<br />
$250,000. The uses of proceeds are<br />
the same as the standard 7(a) loan.<br />
• 504 LOAN PROGRAM is designed to<br />
foster economic development and<br />
job creation and/or retention. The<br />
eligible use of proceeds is limited to<br />
the acquisition or eligible refinance of<br />
fixed assets.<br />
• MICROLOAN PROGRAM involves<br />
making loans through nonprofit lending<br />
organizations to underserved markets.<br />
Authorized use of loan proceeds<br />
includes working capital, supplies,<br />
machinery & equipment, and fixtures<br />
(does not include real estate). The<br />
maximum loan amount is $50,000 with<br />
the average loan size of $14,000.<br />
SMALL<br />
BUSINESS<br />
MARKETING<br />
& SUPPLIES<br />
CHANGING MARKET DEMAND:<br />
Depending on the incident, there may<br />
be access controls or movement<br />
restrictions established which can<br />
impede your customers from reaching<br />
your business. Additionally, there<br />
may be public concerns about public<br />
exposure to an incident and they may<br />
decide not to go to your business out<br />
of concern of exposing themselves to<br />
greater risk. SBA’s Resources Partners<br />
and District Offices have trained<br />
experts who can help you craft a plan<br />
specific to your situation to help navigate<br />
any rapid changes in demand.<br />
MARKETING: It’s critical to communicate<br />
openly with your customers<br />
about the status of your operations,<br />
what protective measures you’ve<br />
implemented, and how they (as<br />
customers) will be protected when<br />
they visit your business. Promotions<br />
may also help incentivize customers<br />
who may be reluctant to patronize<br />
your business.<br />
OSHA: OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION<br />
Occupational safety and health<br />
professionals use a framework called the<br />
“hierarchy of controls” to select ways of<br />
controlling workplace hazards. In other<br />
words, the best way to control a hazard<br />
is to systematically remove it from the<br />
workplace, rather than relying on workers<br />
to reduce their exposure. During a<br />
COVID-19 outbreak, when it may not be<br />
possible to eliminate the hazard, the most<br />
effective protection measures are listed<br />
from most effective to least effective. Please<br />
note, information has been omitted that<br />
does not pertain to car wash environments.<br />
✔ Engineering controls<br />
✔ Administrative controls<br />
✔ Safe work practices (a type of<br />
administrative control), and<br />
✔ PPE.<br />
There are advantages and disadvantages<br />
to each type of control measure when<br />
considering the ease of implementation,<br />
effectiveness, and cost. In most cases, a<br />
combination of control measures will be<br />
necessary to protect workers from exposure<br />
to SARS-CoV-2. In addition to the types<br />
of workplace controls discussed below,<br />
CDC guidance for businesses provides<br />
employers and workers with recommended<br />
SARS-CoV-2 infection prevention strategies<br />
to implement in workplaces:<br />
• Engineering Controls. These controls<br />
involve isolating employees from work<br />
related hazards. In workplaces where<br />
they are appropriate, these types of<br />
controls reduce exposure to hazards<br />
without relying on worker behavior and<br />
can be the most cost-effective solution<br />
to implement. Engineering controls for<br />
SARS-CoV-2 include:<br />
• Installing high-efficiency air filters.<br />
12 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020<br />
• Increasing ventilation rates in the<br />
work environment.<br />
• Installing physical barriers, such as<br />
clear plastic sneeze guards.<br />
• Specialized negative pressure<br />
ventilation in some settings, such as<br />
for aerosol generating procedures<br />
(e.g., airborne infection isolation<br />
rooms in healthcare settings and<br />
specialized autopsy suites in<br />
mortuary settings).<br />
• Administrative Controls.<br />
Administrative controls require action<br />
by the worker or employer. Typically,<br />
administrative controls are changes in<br />
work policy or procedures to reduce<br />
or minimize exposure to a hazard.<br />
Examples of administrative controls for<br />
SARS-CoV-2 include:<br />
• Encouraging sick workers<br />
to stay at home.<br />
• Minimizing contact among workers,<br />
clients, and customers by replacing<br />
face-to-face meetings with virtual<br />
communications and implementing<br />
telework if feasible.<br />
• Establishing alternating days or extra<br />
shifts that reduce the total number<br />
of employees in a facility at a given<br />
time, allowing them to maintain<br />
distance from one another while<br />
maintaining a full onsite work week.<br />
• Discontinuing nonessential travel<br />
to locations with ongoing COVID-19<br />
outbreaks. Regularly check CDC travel<br />
warning levels at: www.cdc.gov/<br />
coronavirus/2019-ncov/travelers.<br />
• Developing emergency<br />
communications plans, including<br />
a forum for answering workers’<br />
concerns and internet-based
communications, if feasible.<br />
• Providing workers with up-to-date<br />
education and training on COVID-19<br />
risk factors and protective behaviors<br />
(e.g., cough etiquette and care of PPE).<br />
• Training workers who need to use<br />
protecting clothing and equipment<br />
how to put it on, use/wear it, and<br />
take it off correctly, including in the<br />
context of their current and potential<br />
duties. Training material should be<br />
easy to understand and available in<br />
the appropriate language and literacy<br />
level for all workers.<br />
• Examples of safe work practices for<br />
SARS-CoV-2 include:<br />
• Providing resources and a work<br />
environment that promotes personal<br />
hygiene. For example, provide<br />
tissues, no-touch trash cans, hand<br />
soap, alcohol-based hand rubs<br />
containing at least 60 percent<br />
alcohol, disinfectants, and disposable<br />
towels for workers to clean their<br />
work surfaces.<br />
• Requiring regular hand washing or<br />
using of alcohol-based hand rubs.<br />
Workers should always wash hands<br />
when they are visibly soiled and after<br />
removing any PPE.<br />
• Post handwashing signs in<br />
restrooms. Personal Protective<br />
Equipment (PPE) While engineering<br />
and administrative controls are<br />
considered more effective in<br />
minimizing exposure to SARS-CoV-2,<br />
PPE may also be needed to prevent<br />
certain exposures. While correctly<br />
using PPE can help prevent some<br />
exposures, it should not take the<br />
place of other prevention strategies.<br />
EXAMPLES OF<br />
PPE INCLUDE:<br />
✔ Gloves<br />
✔ Goggles<br />
✔ Face shields<br />
✔ Face masks, and<br />
✔ Respiratory protection, when appropriate.<br />
ALL TYPES OF<br />
PPE MUST BE:<br />
✔ Selected based upon the hazard to<br />
the worker.<br />
✔ Properly fitted and periodically<br />
refitted, as applicable (e.g.,<br />
respirators).<br />
✔ Consistently and properly worn when<br />
required.<br />
✔ Regularly inspected, maintained, and<br />
replaced, as necessary.<br />
✔ Properly removed, cleaned, and<br />
stored or disposed of, as applicable,<br />
to avoid contamination of self, others,<br />
or the environment.<br />
Employers are obligated to provide their workers<br />
with PPE needed to keep them safe while<br />
performing their jobs. The types of PPE required<br />
during a COVID-19 outbreak will be based on the<br />
risk of being infected with SARS-CoV-2 while<br />
working and job tasks that may lead to exposure.<br />
Compliance Assistance Specialists<br />
OSHA compliance assistance specialists<br />
can provide information to employers and<br />
workers about OSHA standards, short<br />
educational programs on specific hazards<br />
or OSHA rights and responsibilities, and<br />
information on additional compliance<br />
assistance resources. Visit www.osha.gov/<br />
complianceassistance/cas or call 1-800-<br />
321-OSHA (6742) to contact your local<br />
OSHA office.<br />
OSHA REGIONAL OFFICES<br />
Region 1: Boston Regional Office (CT*, ME*, MA,<br />
NH, RI, VT: (617) 565-9860<br />
Region 2: New York Regional Office (NJ*, NY*,<br />
PR*, VI*) (212) 337-2378<br />
Region 3: Philadelphia Regional Office (DE, DC,<br />
MD*, PA, VA*, WV) (215) 861-4900<br />
Region 4: Atlanta Regional Office (AL, FL, GA,<br />
KY*, MS, NC*, SC*, TN*) (678) 237-0400<br />
Region 5: Chicago Regional Office (IL*, IN*, MI*,<br />
MN*, OH, WI) (312) 353-2220<br />
Region 6: Dallas Regional Office (AR, LA, NM*,<br />
OK, TX) (972) 850-4145<br />
Region 7: Kansas City Regional Office (IA*, KS,<br />
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VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 13
CDC: CENTERS FOR DISEASE CONTROL AND PREVENTION<br />
Maintain a healthy work environment<br />
Consider improving the engineering<br />
controls using the building ventilation<br />
system. This may include some or all of<br />
the following activities:<br />
• Increase ventilation rates.<br />
• Increase the percentage of outdoor air<br />
that circulates into the system.<br />
Support respiratory etiquette and hand<br />
hygiene for employees, customers, and<br />
worksite visitors:<br />
• Provide tissues and no-touch disposal<br />
receptacles.<br />
• Provide soap and water in the<br />
workplace. If soap and water are not<br />
readily available, use alcohol-based<br />
hand sanitizer that is at least 60%<br />
alcohol. If hands are visibly dirty, soap<br />
and water should be chosen over hand<br />
sanitizer. Ensure that adequate supplies<br />
are maintained.<br />
• Place hand sanitizers in multiple<br />
locations to encourage hand hygiene.<br />
• Place posters that encourage hand<br />
hygiene to help stop the spread at the<br />
entrance to your workplace and in<br />
other workplace areas where they are<br />
likely to be seen.<br />
• Discourage handshaking – encourage<br />
the use of other noncontact methods of<br />
greeting.<br />
• Direct employees to visit the coughing<br />
and sneezing etiquette and clean hands<br />
webpage for more information.<br />
Perform routine environmental cleaning<br />
and disinfection:<br />
• Routinely clean and disinfect all frequently<br />
touched surfaces in the workplace, such<br />
as workstations, keyboards, telephones,<br />
handrails, and doorknobs.<br />
• If surfaces are dirty, they should be<br />
cleaned using a detergent or soap and<br />
water prior to disinfection.<br />
• For disinfection, most common<br />
EPA-registered household disinfectants<br />
should be effective. A list of products that<br />
are EPA-approved for use against the<br />
virus that causes COVID-19 is available.<br />
Follow the manufacturer’s instructions<br />
for all cleaning and disinfection products<br />
(e.g., concentration, application method<br />
and contact time, etc.).<br />
• Discourage workers from using other<br />
workers’ phones, desks, offices, or other<br />
work tools and equipment, when possible.<br />
If necessary, clean and disinfect them<br />
before and after use.<br />
• Provide disposable wipes so that<br />
commonly used surfaces (for example,<br />
doorknobs, keyboards, remote controls,<br />
desks, other work tools and equipment)<br />
can be wiped down by employees before<br />
each use. To disinfect, use products that<br />
meet EPA’s criteria for use against SARS-<br />
Cov-2external icon, the cause of COVID-<br />
19, and are appropriate for the surface.<br />
Perform enhanced cleaning and disinfection<br />
after persons suspected/confirmed<br />
to have COVID-19 have been in the facility:<br />
• If a sick employee is suspected or<br />
confirmed to have COVID-19, follow<br />
the CDC cleaning and disinfection<br />
recommendations.<br />
Implementing Safety Practices for<br />
Critical Infrastructure Workers Who<br />
May Have Had Exposure to a Person<br />
with Suspected or Confirmed COVID-19<br />
To ensure continuity of operations<br />
of essential functions, CDC advises that<br />
critical infrastructure workers may be<br />
permitted to continue work following<br />
potential exposure to COVID-19, provided<br />
they remain asymptomatic and additional<br />
precautions are implemented to protect<br />
them and the community.<br />
A potential exposure means being a<br />
household contact or having close contact<br />
within 6 feet of an individual with confirmed<br />
or suspected COVID-19. The timeframe for<br />
having contact with an individual includes<br />
the period of time of 48 hours before the<br />
individual became symptomatic.<br />
Critical Infrastructure workers who have<br />
had an exposure but remain asymptomatic<br />
should adhere to the following practices<br />
prior to and during their work shift:<br />
• Pre-Screen: Employers should<br />
measure the employee’s temperature<br />
and assess symptoms prior to them<br />
starting work. Ideally, temperature<br />
checks should happen before the<br />
individual enters the facility.<br />
• Regular Monitoring: As long as the<br />
employee doesn’t have a temperature<br />
or symptoms, they should self-monitor<br />
under the supervision of their employer’s<br />
occupational health program.<br />
• Wear a Mask: The employee should<br />
wear a face mask at all times while in the<br />
workplace for 14 days after last exposure.<br />
Employers can issue facemasks or can<br />
approve employees’ supplied cloth face<br />
coverings in the event of shortages.<br />
• Social Distance: The employee should<br />
maintain 6 feet and practice social<br />
distancing as work duties permit in the<br />
workplace.<br />
• Disinfect & Clean workspaces: Clean<br />
and disinfect all areas such as offices,<br />
bathrooms, common areas, shared<br />
electronic equipment routinely.<br />
If the employee becomes sick during the<br />
day, they should be sent home immediately.<br />
Surfaces in their workspace should be cleaned<br />
and disinfected. Information on persons who<br />
had contact with the ill employee during the<br />
time the employee had symptoms and 2<br />
days prior to symptoms should be compiled.<br />
Others at the facility with close contact within<br />
6 feet of the employee during this time would<br />
be considered exposed.<br />
Employers should implement the<br />
recommendations in the Interim Guidance<br />
for Businesses and Employers to Plan and<br />
Respond to Coronavirus Disease 2019 to help<br />
prevent and slow the spread of COVID-19<br />
in the workplace. Additional information<br />
about identifying critical infrastructure during<br />
COVID-19 can be found on the CDC’s<br />
specific First Responder Guidance page.<br />
HOW TO CLEAN AND DISINFECT<br />
MACHINERY OR EQUIPMENT<br />
Current evidence, though still<br />
preliminary, suggests that SARS-CoV-2,<br />
the virus that causes COVID-19, may<br />
remain viable for hours to days on<br />
surfaces made from a variety of materials.<br />
It may be possible that a person can<br />
get COVID-19 by touching a surface or<br />
object that has the virus on it and then<br />
touching their own mouth, nose, or<br />
possibly their eyes, but this is not thought<br />
to be the main way the virus spreads.<br />
If the machinery or equipment in<br />
question are not accessible to employees<br />
or have not been in contact with someone<br />
infected with COVID-19, they will not<br />
present an exposure hazard.<br />
If machinery or equipment are<br />
thought to be contaminated and can be<br />
cleaned, follow the CDC cleaning and<br />
disinfection recommendations. First clean<br />
dirty surfaces with soap and water. Second,<br />
disinfect surfaces using products that meet<br />
EPA’s criteria for use against SARS-Cov-<br />
2external iconexternal icon and are appropriate<br />
for the surface.<br />
If machinery or equipment are thought<br />
to be contaminated and cannot be cleaned,<br />
they can be isolated. Isolate papers or any<br />
soft (porous) surfaces for a minimum of<br />
24 hours before handling. After 24 hours,<br />
remove soft materials from the area and<br />
clean the hard (non-porous) surfaces per<br />
the cleaning and disinfection recommendations.<br />
Isolate hard (non-porous) surfaces<br />
that cannot be cleaned and disinfected for<br />
a minimum of 7 days before handling.<br />
STEPS FOR<br />
WORKERS<br />
DO<br />
✔ Take your temperature before work.<br />
✔ Wear a face mask at all times.<br />
✔ Practice social distancing in the<br />
workplace as work duties permit.<br />
DON’T<br />
✔ Stay at work if you become sick.<br />
✔ Share headsets or objects used near face.<br />
✔ Congregate in the break room or other<br />
crowded places.<br />
STEPS FOR<br />
EMPLOYERS<br />
DO<br />
✔ Take employee’s temperature and assess<br />
symptoms prior to their starting work.<br />
✔ If an employee becomes sick during the<br />
day, send them home immediately.<br />
✔ Test the use of face masks to ensure they<br />
do not interfere with workflow.<br />
✔ Increase air exchange in the building.<br />
✔ Increase the frequency of cleaning<br />
commonly touched surfaces.<br />
HOW TO<br />
REOPEN AFTER<br />
A SHUTDOWN<br />
✔ Follow CDC guidance for cleaning<br />
and disinfection.<br />
✔ Wait 24 hours before cleaning and<br />
disinfecting to minimize potential for<br />
exposure to respiratory droplets. If 24<br />
hours is not feasible, wait as long as<br />
possible.<br />
✔ Open outside doors and windows to<br />
increase air circulation in the area.<br />
✔ Clean dirty surfaces with soap and<br />
water prior to disinfection.<br />
✔ Next, disinfect surfaces<br />
using products that meet EPA’s<br />
criteria for use against SARS-Cov-<br />
2external iconexternal icon, the virus<br />
that causes COVID-19, and that are<br />
appropriate for the surface.<br />
✔ Follow the manufacturer’s<br />
instructions for all cleaning<br />
and disinfection products for<br />
concentration, application method,<br />
contact time, and required PPE.<br />
Operations can resume as soon as<br />
the cleaning and disinfection are<br />
completed.<br />
14 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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DETAIL<br />
DOCTOR<br />
The Big<br />
Three<br />
Bud Abraham is Founder and President Emeritus of DETAIL PLUS Car Appearance Systems, with more than 40 years of<br />
experience in the car care industry as a manufacturer, operator, distributor and consultant. He writes articles and gives<br />
seminars on the subject of auto detailing throughout the automotive industry. He can be reached at buda@detailplus.com.<br />
Look for these<br />
three culprits<br />
when it comes<br />
to paint<br />
damage.<br />
By Bud Abraham<br />
buda@detailplus.com<br />
Since the early 1990s, most auto<br />
manufacturers have painted their vehicles<br />
with basecoat/clearcoat finishes.<br />
While having many positives, clearcoat<br />
finishes are subject to many problems<br />
– paint damage caused by alkaline spotting,<br />
industrial fallout, or chemical etching,<br />
which usually appears as spots on<br />
the horizontal surfaces.<br />
The “problem areas” may include<br />
the hood, roof or the tops of the fenders.<br />
Areas generally not affected are the<br />
vertical panels such as the lower panels<br />
on the doors, fenders, and front and<br />
rear bumpers.<br />
UNDERSTANDING<br />
THE PROBLEM<br />
To make an adequate repair and minimize<br />
the time required to make the repair,<br />
it is important to determine the type(s) of<br />
environmental damage on the paint and<br />
to select the correct repair method and<br />
materials. Remember, one or more of the<br />
following types of damage can be found<br />
on a painted surface at one time:<br />
20% OFF<br />
WITH CODE <strong>ADN</strong>20<br />
PERMANENT PROTECTION • DEEP G<br />
800-437-9893<br />
16 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
1. ALKALINE SPOTTING:<br />
Caused by alkaline rain or hard water<br />
from sources such as lawn sprinklers<br />
and cannot be removed using just<br />
soap and water.<br />
2. INDUSTRIAL FALLOUT:<br />
The result of airborne iron particles<br />
falling on the vehicle, which can eat<br />
through the paint over a period of<br />
time. The particles may be detected<br />
as a gritty or bumpy feeling on the<br />
surface of the clearcoat. Rust stains<br />
may appear on light-colored vehicles.<br />
3. CHEMICAL ETCHING<br />
OR ACID RAIN:<br />
The result of sulfur dioxide or nitrogen<br />
oxides being released into the<br />
atmosphere and mixing with water<br />
and the ozone to create either sulfuric<br />
or nitric acid. The typical acid rain<br />
damage may look like water droplets<br />
that have dried on the paint and caused<br />
discoloration. In some cases, damage<br />
appears as a white ring with a clear,<br />
dull center. Severe cases show pitting.<br />
Discoloration may also vary depending<br />
on the color of the paint. Yellow finishes<br />
may appear as a white or brown<br />
spot. Medium blue may have a whitening<br />
spot. White may discolor to pink and<br />
medium red appears purple.<br />
Restoration of chemical etching may<br />
be difficult. However, the procedure varies<br />
with the degree of damage encountered.<br />
The degree of damage can be<br />
determined by testing on a 2-foot square<br />
area of the damaged panel.<br />
It is recommended that you use products<br />
specifically formulated to repair the<br />
clearcoat damage. You can test the “knowhow”<br />
of your chemical suppliers to see if<br />
they have a “repair system.” If they don’t<br />
or give you double-talk, it may be time to<br />
switch suppliers.<br />
TESTING<br />
AND WORKING<br />
The following progressive test steps<br />
will determine the repair procedure necessary<br />
to handle the various levels of<br />
damage. Testing should be performed on<br />
the most severely damaged 2-foot square<br />
section of the panel. The test steps begin<br />
with the least abrasive repair and progress<br />
to the most severe.<br />
Most factory-applied clear coats are<br />
only about 1.5 millimeters thick. Testing<br />
shows that nearly all etching can be eliminated<br />
when less than 0.4 mm of clearcoat<br />
is removed. A digital paint thickness<br />
gauge can help you determine the film<br />
thickness of the vehicle. (They cost about<br />
$795.)<br />
Prior to all buffing and or sanding be<br />
sure to measure the paint film thickness.<br />
During the repair, never remove<br />
more than 0.4 mm of paint film. If you<br />
remove more than 0.4 mm of paint film,<br />
the panel will need to be re-cleaned at<br />
the least, or repainted. Be careful.<br />
IS IT ALKALINE SPOTTING?<br />
Using a good car wash shampoo,<br />
wash and dry a 2-foot-square test area on<br />
the vehicle. Dry the surface and inspect<br />
for any remaining spotting.<br />
If the spotting will wash off in the test<br />
area, it is most likely alkaline spotting.<br />
(You should be able to wash off the remaining<br />
areas with the same shampoo.)<br />
If the damage appears to be industrial<br />
fallout or has chemical etching in the<br />
surface coat, continue working on the<br />
test area as directed in the next level for<br />
industrial fallout.<br />
LOSS SHINE • WEATHER RESISTANT<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 17
1<br />
2<br />
3<br />
BEWARE<br />
OF THE<br />
BIG THREE<br />
ALKALINE SPOTTING:<br />
Caused by rain or hard<br />
water from sources<br />
such as lawn sprinklers<br />
INDUSTRIAL FALLOUT:<br />
The result of airborne<br />
iron particles falling<br />
on a vehicle over a<br />
period of time, and;<br />
CHEMICAL ETCHING<br />
(OR ACID RAIN):<br />
The result of sulfur<br />
dioxide or nitrogen<br />
oxides being released<br />
into the atmosphere and<br />
mixing with water and<br />
the ozone to create either<br />
sulfuric or nitric acid.<br />
When buffing the hood, open it far<br />
enough to prevent buffing the fender.<br />
When buffing the fenders, open the<br />
hood to prevent any hood buff marks.<br />
When buffing the roof panel, remove<br />
the drip rail moldings and mask the<br />
B-pillar to prevent damage to the adjacent<br />
panels.<br />
IS IT FALLOUT DAMAGE?<br />
First be sure to measure and record<br />
the paint film thickness. Then, wash the<br />
test area with car wash shampoo, then,<br />
using a foam pad, polish the repair area<br />
with the recommended compound. If<br />
the fallout damage is still visible, apply<br />
a more aggressive compound with a<br />
wool pad to remove the fallout and then<br />
polish with a swirl remover. Check the<br />
paint film thickness to ensure that no<br />
more than 0.4 mm of material has been<br />
removed. If more than 0.4 mm of paint<br />
film has been removed, you will have to<br />
reapply the clearcoat or repaint.<br />
IS IT CHEMICAL ETCHING?<br />
For chemical etching, wash a 2-footsquare<br />
area of the damaged panel. Measure<br />
and record the paint film thickness.<br />
Using a foam pad, buff the test area. If<br />
the etching is still visible, apply a more<br />
aggressive compound with a wool pad,<br />
followed by a swirl remover. Check the<br />
paint film thickness to ensure that no<br />
more than 0.4 mm of paint film has<br />
been removed. (Always remember that<br />
if the film thickness removed is more<br />
than 0.4 mm, the panel will need a new<br />
clearcoat applied or repaint.)<br />
If the test area has no signs of damage,<br />
use the test procedure on the entire<br />
panel. If the damage is still visible in the<br />
test panel, continue to the next step.<br />
Wet sand with 2000 grit sandpaper<br />
and buff with the appropriate compound<br />
and wool pad. Follow up with a<br />
light compound and a foam pad. If the<br />
damage is still visible, repeat the process.<br />
Do not use sandpaper grits coarser<br />
than 2000. This may cause damage<br />
to the finish. If the etching is removed<br />
from the test area, measure the paint<br />
film thickness. If less than 0.4 mm of<br />
clearcoat has been removed, continue<br />
to use the same procedure to repair the<br />
remaining areas.<br />
In some extreme cases, sanding and<br />
buffing may not remove the etching<br />
without going through the clearcoat.<br />
If the etching exceeds the thickness of<br />
the clearcoat, continue to the next level-damage<br />
through the clearcoat.<br />
SUMMARY<br />
This is a basic overview of some<br />
methods used to handle paint. Meet<br />
with your chemical suppliers and ask<br />
questions. Make sure that the chemical<br />
supplier provides you with the correct<br />
compounds and equipment to handle<br />
the daily challenges of a detailer.<br />
WARNING:<br />
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18 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
INDUSTRY<br />
NEWS<br />
Detailer expands local DIY retail<br />
business, inks P&S agreement<br />
Bill “Buff Man” Quinn of Bill the Buff<br />
Man Auto Detailing in Ephrata, Washington,<br />
inked an agreement with major west coast detailing<br />
products distributor P&S Detail as their<br />
first statewide Washington distributor. The<br />
agreement is an extension of the retail storefront<br />
Quinn has been building over the past<br />
three years to provide not only a line of doit-yourself<br />
detailing products for customers,<br />
but to help detailing shops all over the state<br />
build retail storefronts offering a high-grade,<br />
professional line of consumer Do-it-yourself<br />
products, as well.<br />
Quinn is not new to product distribution<br />
and logistics. His BTBM Business Solutions, a<br />
subsidiary of his Buff Man detailing business<br />
has over a decade of experience in warehousing,<br />
logistics, purchasing and distribution. He<br />
has handled the delivery of millions of dollars<br />
in products for some of the largest manufacturers<br />
in the state.<br />
“On behalf of P&S Detail Products, I<br />
am thrilled to announce Bill Quinn, and his<br />
company, Bill the Buff Man, have joined the<br />
P&S Family of Distributors,” said Keith Duplessie,<br />
Customer Development Director for<br />
P&S Sales. “More than just a detailer, Bill has<br />
run a successful distribution and fulfillment<br />
center for many years, so doing so as a P&S<br />
distributor is a natural fit. A Master Detailer,<br />
Bill has a skillset that fits well with the company’s<br />
philosophy of training and support to<br />
our customers.<br />
“Bill and his team will begin distribution<br />
in Washington state in January 2020, and will<br />
be responsible for product distribution, establishment<br />
and support or Store Front locations<br />
and brand growth for the region.”<br />
Currently, less than 10 percent of automotive<br />
detailers offer any products to their customers<br />
at all, but Quinn says the lasting effects of a<br />
product applied by a professional detailer creates<br />
a buzz among luxury and classic car owners<br />
who are now demanding only the best for<br />
their automotive investments.<br />
“In the decade since I began detailing for<br />
a living, I have watched automotive car care<br />
change from a bucket of water and soapy<br />
Texan firefighter invests $100K to expand<br />
detail shop and ceramic coatings studio<br />
Firefighter Greg Channel of Houston, Texas,<br />
and his business partner, Chance Hollon,<br />
owners of American Detail have invested an<br />
unprecedented $100,000 in a new 6,000-squarefoot<br />
Paint Protection and Ceramic Coatings<br />
Studio. Channel started out as a successful mobile<br />
detailer servicing northwest Houston and<br />
Cypress, but automotive appearance technology<br />
drove him to take his business and his skills to a<br />
more advanced level. After perfecting his skills<br />
applying Xpel Paint Protection Film (PPF) and<br />
Ceramic Coatings, he needed a cleanroom environment<br />
to properly apply both products in<br />
Texas’ humid climate.<br />
sponge to a highly sophisticated and lucrative<br />
business. People are paying a lot of money<br />
for their vehicles and paying for them over a<br />
longer period. That puts a lot of pressure on<br />
car owners to look at their automobiles as a<br />
long-term investment that requires meticulous<br />
care.”<br />
Quinn began his pursuit of retail when<br />
he moved into a larger building in 2016. He<br />
started out as a catalog showroom for truck<br />
accessories and as an authorized WeatherTech<br />
dealer for the Columbia Basin.<br />
“In the three years since I expanded the<br />
showroom into a full retail center, and the two<br />
years since we started the Buff Man’s Stuff<br />
online store, profits have doubled every year,”<br />
Quinn said.<br />
EVENTS CALENDAR<br />
2020<br />
NOVEMBER 18TH, 2020<br />
The Kleen-Rite<br />
Expo<br />
Kleen-Rite Headquarters<br />
Columbia, Pennsylvania<br />
www.kleen-ritecorp.com<br />
FEBRUARY 4-6, 2021<br />
Mobile Tech<br />
Expo – Orlando<br />
Gaylord Palms Resort<br />
https://mobiletechexpo.com/<br />
*These shows are still scheduled at the time of<br />
publication of this issue. However, shows might<br />
still be canceled due to Covid-19. Check websites<br />
for each show for more information.<br />
Holding open garages and Cars & Coffee<br />
events on a regular basis, as well as attending<br />
multiple car shows throughout the Basin, Quinn<br />
found that by demonstrating the difference between<br />
a professional-grade product and an overthe-counter<br />
product, customers are wowed.<br />
Quinn is the incoming President of the<br />
Board of Directors for an exclusive network<br />
of detailers in the U.S. known as Detailing<br />
Success and the Detail Mafia. He has served<br />
seven years as a senior member of the Air<br />
Force One Detailing Team at Seattle’s Museum<br />
of Flight where Doyle and P&S Sales first<br />
introduced Double Black.<br />
continued ...<br />
Doyle’s certification trained Channel in the<br />
use of European Steam Clean, which uses hot<br />
vapor and powerful extraction to professionally<br />
remove odor-causing stains and revive and<br />
sanitize car interiors including fabrics, carpets,<br />
and hard plastics. That with a 7,000mg ozone<br />
generator gives your vehicle a Flu Shot.<br />
Channel is just months away from earning<br />
his way into “made-man” status in Doyle’s exclusive<br />
Detail Mafia, a senior-level project team<br />
of detailing mentors and leaders who cross state<br />
lines to work on community projects, often on a<br />
pro bono basis. Some of those projects include<br />
cleaning and restoring emergency, fire, and police<br />
vehicles after hurricanes; restoring classic<br />
motorcycles, fire engines, aircraft, etc. for local<br />
museums; and cleaning vehicles for nationally-known<br />
automotive auctioneers like Mecum<br />
and Barrett Jackson.<br />
Also, as a certified member (CD) of the<br />
IDA, Channel holds an advanced Skills Validated<br />
(SV) certification with the organization. Certified<br />
IDA detailers are held to a higher quality<br />
standard, and the SV designation means Channel<br />
has passed challenging hands-on testing according<br />
to strict industry standards determined<br />
by leading industry professionals.<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 19
INDUSTRY NEWS<br />
“Many of P&S’ products were inspired<br />
by our years of work on the historic jet,” said<br />
Quinn. “P&S owners Bob and Dave Phillips<br />
are also members of the team and they have<br />
developed these products as a better alternative<br />
for protecting paint.”<br />
“You take a ceramic coating used on hard<br />
plastic surfaces like your dashboard and console,<br />
leather, carpets and glass, and there is no<br />
comparison in terms of longevity, durability<br />
and sheer effectiveness,” said Quinn. “My<br />
hope is that customers tell their friends and<br />
family and they in turn go to their detailers<br />
and ask for that product. He believes he has<br />
the potential to help detailers and P&S open<br />
retail storefronts all over the state.”<br />
Based in the San Francisco Bay area, P&S<br />
Detail has been a pioneer in the detail products<br />
industry going back 50 years. They are known<br />
for not only selling the most trusted products<br />
in the industry, but they are best known for developing<br />
innovative, technologically advanced<br />
new products like the Double Black line.<br />
Bob Phillips, president of P&S Detail said,<br />
continued ... Detailer expands local DIY retail business, inks P&S agreement<br />
“Bill has been a longtime friend and supporter<br />
of P&S, serving as a brand standard bearer for<br />
many years. He and his team will be a great<br />
asset as P&S continues its growth in the NW.<br />
“We are a family at P&S and Bill has been<br />
and is family to us. He fits our values and philosophy<br />
well, and I look forward to his success<br />
in the coming years.”<br />
Perfection Plus Auto Detailing and owner<br />
Shane Mayfield are celebrating their 10-year<br />
anniversary with a significant expansion of<br />
their detailing products and services. To share<br />
their success, they are now open on weekends,<br />
Saturday and Sunday from 10:00 a.m. to 4:00<br />
p.m. where they are offering soapy hand car<br />
washes using a lubricating ph-balanced car<br />
shampoo followed by a hand dry using soft, microfiber<br />
towels and compressed air. In addition<br />
to being opened on weekends, he is also launching<br />
eight innovative new warranty products,<br />
never offered through the detailing industry<br />
before. Launched at the Specialty Equipment<br />
Market Association (SEMA) show in Las Vegas<br />
this past fall, Transparent Warranties are the<br />
first long-term protection product ever provided<br />
to the car appearance industry.<br />
Mayfield has watched his detailing shop<br />
reach new levels of success in the past three<br />
years as he won the International Detailing<br />
Association’s (IDA) 2019 Detailing Shop of the<br />
Year and was nominated for IDA Detailer of<br />
Year, also in 2019.<br />
He has been on the Air Force One Detailing<br />
Team at Seattle’s Museum of Flight<br />
the past two years and has also been on the<br />
McCall’s Motorworks Revival & The Quail<br />
Detailing Teams at Monterey Car Week.<br />
“There are a lot of luxury car owners who<br />
do not like to run their cars through automated<br />
carwashes, and though they may be regular detailing<br />
customers, they need a good wash in between<br />
full details to remove road dust, squashed<br />
bugs, bird droppings and other environmental<br />
contaminants,” said Mayfield. “Especially this<br />
time of year, road salt and deicing agents are<br />
great for keeping the roads clear, but it is treacherous<br />
on your car paint and metals like the<br />
chrome on your wheels, trim and grilles. Our<br />
hand washes are top notch and we hand dry too<br />
to prevent water spots and streaks.”<br />
They do not offer full details on weekends,<br />
but the washes have some add-on options<br />
like an interior quick vacuum and thorough<br />
wipe downs.<br />
The Transparent warranties are new to<br />
the detailing industry and there is nothing<br />
like them anywhere. Customers can buy a<br />
Transparent Warranty to cover headlight and<br />
windshield repair, interior and exterior work,<br />
tires and wheels, paintless dent repair (PDR),<br />
paint protection film (PPF) installation and<br />
even key fob replacement. There are no deductibles<br />
and the pricing is nominal.<br />
“We can perform a paint correction on an<br />
aging or neglected vehicle and get it shinier<br />
than it was when you bought the car (or truck),<br />
and finish it off with a ceramic coating, for instance,”<br />
said Mayfield. “With the exterior warranty,<br />
you are protected against any damage<br />
or flaws that occur on the surface after that.”<br />
JL’s Showroom Auto Salon debuts after $25K in renovations<br />
Formerly known as JL’s Showroom Detailing,<br />
Justin “JL” Labato, announced the<br />
official debut of his newly renamed JL’s<br />
Showroom Auto Salon last March. The Melbourne,<br />
Florida-based business will be the<br />
flagship retail car care store where customers<br />
can for the first time, purchase do-it-yourself<br />
car care products and supplies, developed by<br />
P&S Detail Sales.<br />
Many of the products offered are inspired<br />
by the Air Force One Detailing Team’s work<br />
restoring the iconic airplane on exhibit at the<br />
Museum of Flight. JL’s is now the first and<br />
only full service, fully certified auto salon and<br />
retail store of its kind under one roof in the<br />
Orlando/Melbourne market area.<br />
Labato entered into a lease-to-purchase<br />
agreement to expand the entire building he<br />
has been sharing with another automotive<br />
businesses since he started JL’s in 2008. He<br />
invested $25,000 into renovations, increased<br />
the number of automotive technicians from<br />
three to seven, and expanded the space to<br />
7,300 square feet so he can now offer car<br />
and truck owners a myriad of automotive<br />
appearance services including premium detailing,<br />
paint correction, ceramic coatings,<br />
paint protection film (PPF), window tinting,<br />
and Transparent Warranties.<br />
Labato changed the name of the business<br />
from JL’s Showroom Detailing to JL’s Showroom<br />
Auto Salon on January 1, 2020 to better<br />
represent the multiple services he is now offering.<br />
Having pioneered ceramic coatings in<br />
the Melbourne area seven years ago, he is now<br />
able to expand his footprint and offer more<br />
services to his customers, while sharing with<br />
everyday customers the exceptional products<br />
that cannot be found at the corner auto parts<br />
store, or at the average detailing shop in Florida,<br />
for that matter.<br />
ICA CEO Eric Wulf warns<br />
against letter scam<br />
There is a document making the rounds<br />
throughout the carwashing community and,<br />
unfortunately, it is a scam. Eric Wulf, CEO of<br />
the International Carwash Association wants<br />
people to know he has nothing to do with<br />
it and also noted, it asks readers to contact<br />
“Eric Wolf ” which is an obvious misspelling.<br />
In a letter to ICA members, Wulf wrote:<br />
A document entitled “Essential Business”<br />
has recently circulated within the car<br />
wash community. In it, readers are advised<br />
to contact “Eric Wolf ” from the “International<br />
Car Wash Association” for more information<br />
about whether car washes may<br />
operate during government imposed restrictions<br />
related to the coronavirus crisis.<br />
Please be advised that this document was<br />
NOT authored or approved by the International<br />
Carwash Association. The Association’s<br />
position, and other resources, are to be<br />
found at www.carwash.org/sharing.<br />
These are challenging times, and our<br />
goal is to provide you with the best information<br />
possible. We wish safety and good<br />
health to you and yours, and welcome your<br />
comments and questions.<br />
Sincerely,<br />
Eric Wulf, CEO<br />
New dates announced for<br />
2021 Car Wash Show<br />
The International Carwash Association<br />
has announced a change to the dates for The<br />
Car Wash Show 2021. The event will still be<br />
held at the Las Vegas Convention Center in Las<br />
Vegas, Nevada, but will now be held June 7-9,<br />
2021.<br />
Since cancelling The Car Wash Show<br />
2020 on March 10, ICA has evaluated several<br />
different options for providing attendees<br />
and exhibitors with the show experience they<br />
deserve and desire, a press release stated. This<br />
includes new considerations for health and<br />
safety given the COVID-19 crisis. As part of<br />
this evaluation, the 2021 event has been moved<br />
from March to June.<br />
At the premier U.S. gathering of car<br />
wash owners, managers, and decision makers,<br />
attendees of The Car Wash Show 2021<br />
will discover new products and technologies,<br />
enhance business strategies, and connect<br />
with a range of car care experts—including<br />
car washers, fast lube professionals, detailers,<br />
distributors, and more—from around<br />
the world.<br />
The ICA said it can’t wait to bring our<br />
community together again.<br />
20 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
Since 197777<br />
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COVID-19:<br />
Mitigation and Response Resources<br />
By Kimberly Grizzle, AAI<br />
The World Health Organization declared<br />
COVID-19 a pandemic on March<br />
11, 2020. The global economic impact on<br />
businesses, and the path of destruction on<br />
human lives remains incomprehensible.<br />
The one thing we do know about this virus...it<br />
does not discriminate, and it continues<br />
to alter life as we know it.<br />
The unforeseen circumstances<br />
and consequences of the coronavirus<br />
(COVID-19) are an eye-opening reminder<br />
for any business owner -- understanding<br />
the potential risk elements in<br />
the business strategic planning process<br />
is crucial. Identify and evaluate the possibility<br />
of risk for an effective organizational<br />
guide to mitigation and management,<br />
business continuity, and crisis response<br />
management.<br />
As COVID-19 intensifies, company<br />
leaders and business owners across the<br />
nation are seeking knowledge, answers,<br />
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22 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE CORONAVIRUS AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT:<br />
9 Provides direct assistance to individuals<br />
and families that need it most.<br />
Under the bill, a typical middle-class<br />
family of four would get $3,400 to<br />
help them meet their daily expenses.<br />
9 Includes emergency funds for food and<br />
nutrition programs so families can continue<br />
to get that help if they need it.<br />
9 Provides immediate assistance to<br />
childcare providers to prevent them<br />
from going out of business and supports<br />
childcare for families, including<br />
for healthcare workers, first responders,<br />
and others playing critical roles<br />
during this crisis.<br />
9 Provides cash-flow assistance to small<br />
businesses through federally guaranteed<br />
loans, with certain expenses<br />
eligible for forgiveness if employers<br />
maintain their payrolls through this<br />
emergency.<br />
9 Creates a temporary pandemic unemployment<br />
assistance program to<br />
give assistance to workers who aren’t<br />
normally eligible for unemployment<br />
benefits, such as the self-employed or<br />
independent contractors.<br />
9 Ensures that testing and the eventual<br />
vaccine for coronavirus patients will<br />
be covered by private insurance.<br />
9 Includes $100 billion in support for<br />
hospitals and health care providers and<br />
provides flexibility for them to receive<br />
both prospective payments and reimbursement<br />
for costs associated with<br />
coronavirus, including lost revenues.<br />
9 Gives health care providers more capabilities<br />
to offer telehealth services.<br />
9 Provides an additional $16 billion to<br />
procure personal protective equipment,<br />
ventilators, and other medical<br />
supplies for federal and state response<br />
efforts.<br />
9 Allows the Secretary of Education to<br />
defer student loan payments, enables<br />
students who were forced to drop<br />
out of school due to coronavirus to<br />
keep their Pell Grants, and gives colleges<br />
and universities the flexibility to<br />
continue work-study payments to students<br />
who cannot work due to coronavirus<br />
closures;<br />
9 Provides funding for elementary and<br />
secondary schools that can be released<br />
quickly to states to help schools<br />
respond to coronavirus and related<br />
school closures, including immediate<br />
needs of students and teachers, improving<br />
use of education technology,<br />
supporting distance education, and<br />
making up for lost learning time; and<br />
9 Stabilizes major sectors of the economy<br />
without putting taxpayers on the<br />
hook for giant bailouts.<br />
Small Business Emergency Loans Guide<br />
and Checklist<br />
Guide to Employee Retention Tax Credit<br />
Disaster Loan Assistance<br />
CORONAVIRUS & INSURANCE POLICIES – WILL INSURANCE COVER A COVID-19 CLAIM?<br />
Government ordered quarantining,<br />
shelter-in-place, and nonessential business<br />
shutdowns are creating economic<br />
losses for businesses. Many organizations<br />
are asking if their business interruption<br />
policy will cover loss of income.<br />
• Loss of Business Income<br />
Coverage: Business income and<br />
business property coverages depend<br />
on the cause of loss. Insurance<br />
Services Office (ISO) Form CP 10<br />
30 Causes of Loss – Special Form<br />
is common. It defines covered cause<br />
of loss to mean “direct physical loss”<br />
unless otherwise limited or excluded.<br />
Form CP 10 30 also contains an<br />
exclusion for damage caused by<br />
“fungus,” “bacteria,” and “wet rot.<br />
• Contingent Business<br />
Interruption: Coverage to<br />
compensate for losses due to supply<br />
chain interruption and/or partner/<br />
vendor losses that impact the<br />
insured.<br />
• General Liability Coverage:<br />
Liability insurers typically agree to<br />
indemnify the insured for damages<br />
that the insured becomes legally<br />
obligated to pay as the result of an<br />
occurrence. ISO Form CG 00 01 -<br />
Occurrence is defined as an accident<br />
(unexpected and unintended), including<br />
continuous or repeated exposure<br />
to substantially the same harmful<br />
condition. However, many policies are<br />
endorsed with limitations for damage<br />
or injury caused by fungi and bacteria.<br />
• Workers’ Compensation:<br />
The determination of whether a<br />
communicable disease is “workrelated”<br />
is a case-by-case evaluation.<br />
• Health Insurance: Under<br />
Families First Coronavirus Response<br />
Act [FFRCA], all comprehensive<br />
private health insurance plans must<br />
cover testing approved by the Food<br />
and Drug Administration (FDA),<br />
and vaccination once it becomes<br />
available.<br />
• Other types of potential<br />
losses:<br />
• Contamination to business property:<br />
• Pollution or Environmental<br />
insurance<br />
• Commercial General Liability<br />
insurance with pollution/<br />
environmental coverage<br />
• Employee claims against the<br />
business:<br />
• Workers’ Compensation<br />
insurance<br />
• Employment Practices Liability<br />
insurance (EPLI)<br />
• Cybersecurity breaches:<br />
• Property insurance<br />
• Cyber Liability insurance<br />
• Personal injury, and third-party<br />
property damage, claims against the<br />
business [e.g., alleged negligence<br />
leading to virus exposure]<br />
• Commercial General Liability<br />
insurance<br />
• Errors & Omissions Liability<br />
insurance<br />
• Pollution or Environmental<br />
insurance<br />
COVID-19 is uncharted territory for<br />
insurance policy analysis since traditional<br />
insurance policies did not contemplate pandemics<br />
when originally drafting coverage.<br />
Policy language varies, so there really<br />
are no universal answers about whether<br />
a COVID-19 loss will be covered. Most<br />
policies will have exclusions for contamination,<br />
pandemics, bacteria or viruses,<br />
or the exercise of civil authority.<br />
Each insured’s loss scenario and policy<br />
are unique. If you believe you have<br />
a covered loss, contact your insurance<br />
agent/broker to submit a claim under<br />
the policy in a timely manner to be reviewed<br />
for coverage determination.<br />
In conclusion: The COVID-19 pandemic<br />
caught the world off-guard. Governments<br />
have launched unprecedented<br />
public-health and economic responses.<br />
And it’s evolving by the day.<br />
It’s truly a test of patience as we adapt<br />
to a new normal and await an ending to<br />
its wrath before we will know and understand<br />
the precise impact on human life,<br />
and the global economy this pandemic<br />
crisis created. We are all in this together.<br />
Kimberly Grizzle, AAI, is the Marketing and<br />
Business Development Strategist for The<br />
Insurancenter, an agency that was founded<br />
in 1895 as a full service independent<br />
insurance agency serving the four state<br />
region of Missouri, Kansas, Oklahoma and<br />
Arkansas. A national car wash insurance<br />
program was introduced in 1986. It has<br />
maintained the largest writer of car wash<br />
insurance policies.<br />
Grizzle received her Property and Casualty<br />
license in 1996, and an Accredited Advisor in<br />
Insurance (AAI) designation in 2002. She has<br />
been with The Insurancenter for 16+ years.<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 23
EASY RIDER,<br />
METICULOUS DETAILER<br />
American writer Hunter S. Thompson once<br />
said, “Love is the feeling you get when you<br />
like something as much as your motorcycle.”<br />
It’s no secret that motorcycle riders<br />
have their own, unique quagmires when it<br />
comes to their motorcycles. Every inch of<br />
them is seen—unlike a car which can have,<br />
literally, filthy interiors and rust hidden<br />
underneath the hoods. Motorcycles are<br />
all “out there” for the world to see. Those<br />
who love them want them to ride well, keep<br />
them safe, and, look beautiful. Motorcycle<br />
detailers have a lot of pressure on their<br />
hands. Bikes come in, splattered with oil,<br />
bugs, grime, you name it, and the owners<br />
want their babies to shine. One piece of<br />
advice for those looking to offer motorcycle<br />
detailing is from Nathan Warren, owner of<br />
Frontline Shine in Indianapolis. He’s been<br />
detailing for 29 years, and motorcycles are<br />
one of his specialties. Why? Because he is<br />
also a rider and proud owner of a Harley.<br />
24 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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EASY RIDER,<br />
METICULOUS DETAILER<br />
Nathan’s advice for those who want<br />
to detail motorcycles is: Start riding.<br />
Get on a bike and take it for a spin, he<br />
suggests. “In order to detail one, you<br />
have to have a passion. I get made at my<br />
competitors who detail motorcycles, yet<br />
don’t know anything about them. It is a<br />
‘passion” thing.”<br />
Spring and summer are his busiest<br />
seasons and can get between four to five<br />
bikes per week. It is so busy right now—I<br />
get customers wanted just a polishing to<br />
others wanting a complete detailing.<br />
Along with getting familiar with a<br />
motorcycle, Nathan also recommends<br />
getting extensive training. There is so<br />
much to know about a bike—so many<br />
different types of media. From the<br />
paint, to the chrome to the black wrinkle<br />
finishes—you need proper training.<br />
At Frontline Shine, a motorcycle<br />
detailing starts at $199.<br />
TERMS TO KNOW<br />
The following are motorcycle terms you might come across with your motorcycle clients.<br />
BACKBONE: The top tube of a CATEYE: A style of taillight. 2<br />
motorcycle frame where the tank is<br />
typically mounted.<br />
CENTERSTAND: A device used to<br />
2<br />
hold a motorcycle upright when it’s not<br />
BEAD: The edge of a tire that touches being ridden. Serves the same purpose<br />
the wheel. 2<br />
as a kickstand, except that the rear<br />
wheel is raised off the road surface. 2<br />
BOBBER: Bobbers are/were bikes that<br />
have been customized in a certain way. COWL/COWLING: Bodywork pieces<br />
Typical features include a stripped-down that cover the engine and transmission<br />
look, no front fender, low handlebars, a of a bike to improve aerodynamics and<br />
solo seat, and very spare instrumentation visual smoothness. These are the parts<br />
(if any). 1<br />
removed from a naked bike. 2<br />
BROOMSTICKS: Straight<br />
DRESSER: A large motorcycle<br />
handlebars. 2<br />
complete with a full touring package<br />
(fairing, windshield, saddle bags, and a<br />
BUCKHORNS: A style of handlebars<br />
comfortable seat). 2<br />
that pull back toward the rider, actually<br />
resembling a bull’s horns. 2 EXHAUST WRAP: Insulated cloth<br />
wrapped around exhaust pipes to retain<br />
heat and give an old-school look. Also<br />
known as heat wrap, pipe wrap, and<br />
exhaust tape. On cars it’s called header<br />
wrap. 2<br />
FAIRING: Bodywork at the front of a<br />
motorcycle designed to deflect wind,<br />
rain, and road debris. 2<br />
FARKLE: Doodads, kitsch, and<br />
add-ons that serve no useful purpose.<br />
Most serious bikers don’t use this term. 2<br />
FOOT PEGS: Pegs where a rider<br />
rests his feet. 2<br />
GARAGE ROT: When a motorcycle<br />
has been left in a garage, and/or was<br />
not stored correctly and the brake<br />
pistons are sticky, the piston rings are<br />
rusty as well as the gas tank, etc.<br />
GEARBOX/BOX: Slang for the<br />
transmission on a motorcycle. 1<br />
GOOSENECK: The stretched portion<br />
of the frame just behind the neck,<br />
originally used by homebuilders to<br />
stretch the length of the frame without<br />
altering its geometry. 2<br />
HIGHWAY BARS: Bras that connect<br />
to and extend away from the frame<br />
in a semi-circular arch. Highway bars<br />
allow for leg stretching room on longer<br />
rides, offer convenient mounting points<br />
for auxiliary lighting and they can offer<br />
26 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
ANNEMARIE NORMAN, a motorcycle detailer in Lake Tahoe, Nevada, said her small<br />
hands make motorcycle detailing easy. Detailing a motorcycle, you have a much more<br />
compressed space to work with than a car, she said. “I have small hands, so I can get<br />
in the cervices a little easier.” Annemarie said this has been a busy season for bikes,<br />
which she added are beautiful modes of transportation in bad-a$#^%! form.”<br />
THAT’S<br />
A LOT OF<br />
BIKES!<br />
Presenting motorcycle<br />
industry facts & statistics<br />
Information published by I. Wagner, of<br />
Statista on Jan 30, 2019<br />
ROBERT WIENER of FINER DETAILS<br />
in New Jersey, said that most of his<br />
customers have Harleys and they like to<br />
customize their bikes. “It’s fun seeing all<br />
of the different ways people make the<br />
bikes one of a kind,” he said.<br />
Robert said that if you’re not familiar<br />
with motorcycles, you need to take a<br />
riding class for beginners. “It will help<br />
you become familiar with the controls and<br />
operations of a motorcycle. Plus, it gives<br />
you more credibility with the customers if<br />
they know you ride too!”<br />
There are many people that take<br />
pride in their vehicles, but I’ve found<br />
that percentage to be even higher with<br />
motorcycle owners, said Robert. “They<br />
really KNOW their bikes and they love<br />
to talk about them and show them off,”<br />
he said. “And once they trust you, you’re<br />
their detailer for life.”<br />
How many? Consumers in the United<br />
States bought some 472,000 motorcycles<br />
in 2017.<br />
Most motorcycle fans reside in:<br />
California (where over 842,000 motorcycles<br />
are registered).<br />
Other popular states include:<br />
✔ Florida<br />
✔ Ohio<br />
✔ Pennsylvania &<br />
✔ New York<br />
Wisconsin–based Harley-<br />
Davidson is still the leading motorcycle<br />
manufacturer in the U.S. market.<br />
Key competitors include Minnesotabased<br />
Polaris* Industries, Audi’s<br />
Italian subsidiary Ducati, Germanyheadquartered<br />
BMW, as well as Asian<br />
companies like Honda and Yamaha.<br />
These two firms are also among the<br />
leading motorcycle manufacturers<br />
worldwide.<br />
Worldwide statistics: In the 2018<br />
fiscal year, Honda sold around 19.6<br />
million motorcycles worldwide and<br />
about 313,000 to motorcycle shoppers<br />
in North America.<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 27
EASY RIDER,<br />
METICULOUS DETAILER<br />
Brad Porter of Porter Customs Mobile<br />
Detailing, Saint Augustine Beach, Florida<br />
TERMS TO KNOW<br />
The following are motorcycle terms you might come across with your motorcycle clients.<br />
some protection during a dump. 2<br />
HIGHWAY PEGS: Root pegs<br />
mounted to allow for<br />
leg stretching room. 2<br />
IRONSIDE: Generally referring to<br />
something on the northern hemisphere<br />
(top) of the motorcycle. Opposite of<br />
rubberside. 3<br />
JIFFY - Side Kickstand 3<br />
JOCKEY SHIFT: A gear selector<br />
fitted directly into the top of the<br />
transmission. 2<br />
KEVLAR - A fiber manufactured<br />
by Dupont (notice all these funky,<br />
freakishly strong textiles are made by<br />
the same company) which, by weight,<br />
is five times stronger than steel. Often<br />
blended with Cordura and other more<br />
elastic materials in the production of<br />
textile motorcycle riding gear. 3<br />
KING AND QUEEN SEAT:<br />
A one-piece seat with a saddle for<br />
the driver, a passenger saddle behind,<br />
and a high, padded backrest raised<br />
about six inches above the driver and<br />
attached to a high Sissy Bar. In the<br />
‘70s, no chopper was complete without<br />
a king and queen seat. 2<br />
MEGAPHONE: A flared exhaust tip. 2<br />
MAGIC BUTTON:<br />
Slang for the starter button. For<br />
decades, motorcycles were kick-start<br />
only machines. 1<br />
MUSHROOMS: Plastic bumpers that<br />
attach to a motorcycle frame to protect<br />
the bike’s fairing in case it is dropped.<br />
Often used by stunt riders to avoid<br />
expensive repairs to body panels. Also<br />
called crash bungs or frame sliders. 3<br />
NAKED/NAKED BIKE:<br />
A recent term that has come to<br />
describe motorcycles that don’t<br />
have plastic bodywork covering<br />
them up. Before about 1980, most<br />
all bikes were “naked” … But<br />
when motorcycle makers began offering<br />
purpose-built sport bikes in the image of<br />
their race bikes, they came covered in<br />
sporty plastic fairing panels.<br />
PEANUT TANK:<br />
Distinctive style of fuel tank.<br />
The quintessential Sportster<br />
tank; also popular on<br />
Choppers and Bobbers. 2<br />
PERIOD CORRECT:<br />
A motorcycle built to reflect<br />
customizations that were trendy when<br />
the bike was new. 2<br />
PILLION/PILLION PAD: A pad<br />
attached to a fender that acts as a<br />
passenger seat. 2<br />
SKIN: A vehicle’s paint job. 3<br />
28 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
Michael<br />
Antenucci<br />
of Auto Wash<br />
& Success,<br />
Ames, Iowa<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 29
TERMS<br />
TO KNOW<br />
TRI-ARMOR: The result of a four-year<br />
German study, Tri-armor is CE approved<br />
motorcycle armor made up of a plastic<br />
membrane sandwiched between layers<br />
of dual density memory foam. This is an<br />
advanced armor that balances impact<br />
resistance, abrasion resistance and comfort. 3<br />
VINTAGE/CLASSIC: In general, an<br />
old motorcycle. What constitutes “vintage”<br />
varies from brand to brand and rider to<br />
rider (or collector to collector). The Vintage<br />
Japanese Motorcycle Club sets vintage as a bike<br />
15 years or older, while for others, bikes made<br />
before World War II are true vintage bikes. 1<br />
Z-BARS: A set of tallish, angled handlebars,<br />
usually found on a chopper or cruiser. 1<br />
1 Terms according to The Manual<br />
2 Terms according to AxelAddict<br />
3 Terms according to MotorcycleGiftShop<br />
MIKE PAULINSKI of FINAL TOUCH AUTO DETAILING in<br />
Stevensville, Michigan, said he personally likes doing motorcycles<br />
more than cars and trucks. Business took off for Paulinski<br />
once word got out that he bought a Harley. People then found<br />
out he also detailed bikes and business continued to grow. “I<br />
enjoy the finished product and the obvious difference in the<br />
before and after of a motorcycle. I have owned many bikes over<br />
the years and have always kept them clean. In fact, I would say<br />
I enjoy cleaning them more than riding them.”<br />
“A lot of detailers can detail vehicles, but only a few can<br />
make money or even be trusted detailing an owners Harley,”<br />
according to Harry “Hogfather” Sandwith, of Hogfather<br />
Motorcycle Detailing in New Jersey.<br />
The first thing someone looking to have a bike detailed<br />
should do is find out if the detailer even owns or rides a motorcycle,<br />
he said. “I ride, own and belong to a club. Here in Jersey<br />
the riding season has kicked off, but we do maintain some<br />
all-season riders also.”<br />
As for his advice for others, Harry said to check the tanks.<br />
“The main problem on bikes are the tanks which tend to scratch<br />
a lot due to the vest keepers most riders wear. A vest keepers is a<br />
small chain with snaps that give the rider extra room to wear a<br />
black leather vest representing a club or chapter patch.”<br />
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30 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020<br />
0000 Malco Auto Detailing News Ad_May2020.indd 1 5/15/2020 10:02:45 AM
IDA<br />
NEWS<br />
The IDA is here to help<br />
Website Spotlight: COVID-19 Resources<br />
As we all continue navigating these<br />
uncertain times together, the IDA will<br />
remain a resource for all detailing<br />
professionals. With that in mind, we have<br />
compiled a list of helpful resources that<br />
we hope will provide you with useful<br />
information to get you through this<br />
challenging period. You can find the full<br />
list through the red “IDA COVID-19<br />
Resources” button on our website home<br />
page, or under the “Detailing Resources”<br />
dropdown menu. Visit https://the-ida.<br />
com/page/COVID-19_Resources to<br />
access the list directly.<br />
The list includes official COVID-19<br />
communications from the IDA, along with<br />
informational documents, links to previous<br />
panel discussion recordings, and information<br />
about our ongoing weekly group<br />
sessions (which are now open to members<br />
and non-members). The panel recordings<br />
section also contains a link to the new “IDA<br />
members and COVID-19” members-only<br />
forum, where you can watch replays of<br />
previous panel discussions and chat with<br />
one another to share stories and tips about<br />
how you’re getting yourself and your business<br />
through this unprecedented time. Of<br />
course, if you have a Facebook account,<br />
you can also join the members-only<br />
Facebook group to take the discussion to<br />
social media.<br />
GROUP SESSIONS<br />
The IDA invites all detailing professionals<br />
struggling to deal with the stress,<br />
anxiety, and uncertainty of our current<br />
circumstances – in the US and around the<br />
globe – to join us for ongoing group sessions.<br />
We invite you to meet virtually each<br />
week on Fridays (via GoToMeeting)<br />
for one-hour sessions. Visit the event<br />
calendar to register for the next session.<br />
This is an opportunity for industry<br />
professionals to support each other and to<br />
make new connections, helping participants<br />
build relationships and get the emotional<br />
support they need during this time of social<br />
isolation and economic upheaval.<br />
Jason Rose, CD-SV, RT, will be<br />
moderating the group, with guest speakers<br />
on topics such as coping methods, mental<br />
health tips, personal survival skills, and<br />
more. Jason has a BS in psychology and<br />
Human Services and has over 1,000<br />
hours logged facilitating self-help personal<br />
growth groups.<br />
MEMBERSHIP<br />
RENEWALS<br />
Because of the economic impact of<br />
this unprecedented situation, the IDA<br />
is extending the membership expiration<br />
grace period from one month to three<br />
months at no additional cost to you or<br />
your organization.<br />
Your expiration date will not change,<br />
but if you are unable to make your dues<br />
payment as usual, your access to the IDA<br />
community and member benefits will<br />
not be suspended after 30 days. You will<br />
continue to stay connected to resources<br />
and your network of peers for 90 days after<br />
expiration. Thank you for your membership<br />
and your dedication to the industry<br />
and your profession. Please contact info@<br />
the-ida.com if you have any questions.<br />
PANEL<br />
DISCUSSIONS<br />
The IDA has hosted several panel<br />
discussions to allow a platform for<br />
members to ask questions about the<br />
current COVID-19 pandemic and how it<br />
is impacting businesses across the country.<br />
Panelists started by giving a short introduction<br />
of themselves and their perspective<br />
on the current COVID-19 impact on<br />
the detailing industry. We then opened<br />
the floor to questions from the audience.<br />
These sessions are intended to allow<br />
our members to have their voices heard<br />
and questions answered. Replays of<br />
each panel discussion are now available.<br />
Click the links at https://the-ida.com/page/<br />
COVID-19_Resources for more information.<br />
ASSOCIATION PRESIDENT OFFERS<br />
TIPS FOR STAYING POSITIVE<br />
Pat Shannon, President of the Heartland Carwash Association, shared his<br />
advice for staying hopeful and productive during these “uncertain” times:<br />
1. Stay positive and keep your messaging positive and uplifting. If your location has a<br />
message board, post encouraging messages for your customers. (ex. “We will all<br />
get through this”)<br />
2. Let customers know that you have implemented measures to sanitize bays and<br />
equipment as best you can. Signs in the bays let your customers know what<br />
measures you are taking to sanitize at your location.<br />
3. Protect your employees by providing masks, gloves, and disinfectant.<br />
4. Keep to previous employee hours and schedules, they have families and bills and<br />
need those paychecks. Besides businesses are getting help with payrolls.<br />
5. Apply for the EIDL Advance on the SBA website. ($1,000 per employee, up to<br />
$10,000 and is a grant).<br />
6. Apply for PPP and if you do not get funded use the Employee Retention Credit (up<br />
to $5,000 per employee).<br />
7. If you did get your PPP app funded, come up with a PPP forgiveness Plan (only<br />
what you spend in the 56 days after you get funded can count toward forgiveness).<br />
8. Follow the HCA on social media to keep up on the latest.<br />
9. Smile, it takes fewer muscles and customers like it.<br />
What Would You Do?<br />
The following is a posting from CarwashForum.com,<br />
in which a user seeks some advice:<br />
Buddy who runs Chevy House, had his<br />
detailer detail one of my customer’s Lexus.<br />
Well he used “same degreaser, on cool<br />
wheels, as always”.<br />
Unfortunately it has ruined her aluminum<br />
wheels. Any advice?<br />
If you have advice for this forum user,<br />
visit this link to offer your suggestion:<br />
https://www.carwashforum.com/threads/<br />
lexus-wheels-ruined.18312/<br />
HERE ARE SOME OF THE<br />
COMMENTS AND SUGGESTIONS:<br />
He used something cheap and acidic,<br />
as evidenced by the rotors. Good thing<br />
two of the wheels were already ruined<br />
by curb rash. Maybe he can split a<br />
refinish cost with her. - MEP001<br />
The wheels need refinishing.<br />
No way around it. - Waxman<br />
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 31
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