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26 STYLE | promotion IT’S A TEAM EFFORT Dr Michele McMaster understands how stressful it can be when our pets are unwell. She explains how McMaster & Heap Veterinary Practice has built a specialised team and facility to support its clients. What has been a highlight on your journey so far? We completed our 350sqm expansion last year and are thrilled we can offer our clients and their pets a completely separate cat reception, alongside dedicated cat consulting rooms, a special cat intensive care and treatment area. I’m very proud of our stateof-the-art theatre and surgical suite, where complex orthopaedic cases, like spinal surgeries, take place. We have created a one-stop-shop, where all your pets’ needs are catered for with exceptional care, attention to detail and, collectively, decades of vet experience. It seems you just keep expanding but still keep personalised service. What is your secret? Steve Heap and I are just a great team. He is definitely the big picture thinker and I deal with day-to-day running. Our practice is independently owned and has a family friendly feel to it. We try hard to see our own clients so there is better follow-through of cases and clients get to form trusting, lasting relationships with each of us. We still love what we do 30 years on and a big part of that is because we regard our staff as our biggest asset. We have nine highly-skilled veterinarians and 21 support staff. We don’t micromanage because we trust and enable them to make day-to-day decisions and be their best at work. As a result, we have a great team culture and have retained key people with special skills allowing us to offer a wide range of services to pet owners. Tell us about your own furry friends. Lola, our 11-year-old black Labrador is just about more famous than both of us! Lola has been meeting and greeting our clients since she was 12 weeks old. She is a frequent flier on Facebook and our clients love seeing her holidaying FROM LEFT TO RIGHT: Sara Hodgson, Steve Heap, Michele McMaster, LOLA the Labrador, Kirsty Thompson, Helen Milner, Richard Lucy. in the Bay of Islands, fishing, swimming and watching our sons at tennis. She is a kidney cancer survivor and is utterly beautiful and kind. Maximus, our chunky ginger baby, is the laziest cat I’ve ever met! But he adores us and Lola and keeps the feisty neighbours’ cat away and blobs on any cosy lap he can find. What is the most valuable thing you do for people and their pets? We love making a positive difference by solving their problems, quickly and professionally. It is a fantastic feeling when you are responsible for improving the quality of life of a muchloved family pet. For instance, Steve operates on blind dogs with bilateral cataracts. After surgery, these dogs are able to see immediately and the smiles on their and their owner’s faces are priceless. We never turn clients away and will always squeeze in a sick patient. What might people be surprised to know? We offer chemotherapy. Lola had chemotherapy after her kidney tumour was surgically removed about five years ago. She hardly experienced side effects and she really fought to survive and to date is cancer-free and living her best life. We have a highly-skilled committed team of passionate vets and nurses who get huge rewards treating these amazing animals, often very successfully. It’s certainly not for every patient or every family but we always give our clients all the options, discussing, in-depth, the side effects, what chemo looks like for their pet, financial costs and the expected survival times. mcmasterheap.co.nz
Ready for your future The Club House is our socialising hub. It’s my favourite place to spend time with friends over a cup of tea or be part of the organised activities on offer. The Club House is our socialising hub. It’s my favourite place to spend time with friends over a cup of tea or be part of the organised activities on offer. Lady Wigram Village living includes spacious villas and elegant apartments, surrounded by beautifully landscaped grounds. Lady Wigram Lady Wigram Village Village residents living includes will future spacious have villas the and option elegant to be apartments, cared for in surrounded by beautifully landscaped grounds. a hospital care home, rest home or dedicated dementia unit. Construction is well under way and due for completion soon. Lady Wigram Village residents will in future have the option to be cared for in a hospital care home, rest home or dedicated dementia unit. Construction is well under way and due for completion soon. Call in for a visit or contact: Sarah Jacobson, Village Manager Phone 03 341 0543 Mobile 027 3411 464 sales@ladywigram.co.nz Call in for a visit or contact: Sarah Jacobson, Village Manager Phone 03 341 0543 Mobile Email 027 3411 464 Email sales@ladywigram.co.nz 210 Kittyhawk Ave, Wigram, Christchurch 8042 www.ladywigram.co.nz 210 Kittyhawk Ave, Wigram, Christchurch 8042 www.ladywigram.co.nz
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