May June 2020 Marina World

Marina
www.marinaworld.com
World
May/June 2020
Issue 119
Essential reading for marina and waterfront developers, planners and operators

SIZE
DOESN’T
MATTER
EXCEPT WHEN IT COMES
TO PONTOONS
SF Marina is a world-renowned expert in the development of new or
existing premium marinas. We provide state-of-the-art floating breakwaters
and concrete pontoons to anyone, anywhere, who is planning to
build a marina. And who wants it to still be there after the storm.
Contact Michael Sigvardsson +46 (0)733 50 70 99
W W W . S F M A R I N A . C O M

Marina
World
May/June 2020 Vol.20, No.5
18
CONTENTS
World News 7
Lindley Group: 90 Years 18
Crisis Management:
Feedback from Marina Groups 21
Thoughts on the Day After: Oscar Siches 25
Italy: Moving Forward 27
21
New Zealand: Open for Boating 34
Intelligent Marina Systems:
Technology in a Post-Pandemic World: Iaian Archibald 36
Working Smarter Rather than Harder: Vance Young 41
36
When to Revamp your MMS: Chris Thomas 43
Working from Home with Marina Master 44
Using Technology to Boost Safety: Kresimir Zic 47
Delivering to Marinas and Customers: Nick Gill 49
Will Coronavirus Drive Digital Transformation? Idan Cohen 51
Products, Services & People 53
On the cover: In a confident signal
that there is no let up in marina
acquisitions for large marina
groups in the USA, Safe Harbor
Marinas purchased three additional
properties in the first quarter
of 2020. One of these, Mears
Point Marina on Chesapeake
Bay, Maryland, has approvals for
development into a resort-style
marina community. Read more p.15
www.marinaworld.com - May/June 2020 3

BUILDING
BLOCKS
As our product range has evolved, it now has many applications. Together
with our clients, we have the luxury of choosing the right pontoon, in the right
materials, for the right job. By developing the heavy-duty end of our portfolio to
always be a step stronger, we’ve also become experts in floating breakwaters,
able to incorporate the strongest of building blocks when designing and
engineering a marina that will withstand the test of time. Marinetek.net

Marina
World
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Creative
destruction
Our world has changed. Every country continues to weave its own way
through the COVID-19 pandemic that has caused such pain and grief, upturned
our priorities, and run amok with our livelihoods and economies.
Boating and the impact on boating facilities continues to vary wildly on a regional
not just national basis, and policy change tends to be swift. As this issue of Marina
World goes live, the bulk of marinas are either open for business or are expecting
to open before the end of the month. There will, however, continue to be restrictions
regarding social spaces that will impact on revenues and every marina’s social
and destination appeal. None of us knows how matters will progress if serious
subsequent outbreaks of the virus occur.
As of early June, many marinas in the USA that were officially closed are
cautiously opening up; marinas on the west coast of Canada that were never closed
are preparing for a busy summer season; boating is back in England; Sweden,
which never imposed a full lockdown, expects boating to resume as the summer
progresses; and restrictions have been lifted in countries like Finland, Germany,
Greece and Portugal*. In northern Italy where the virus hit hard and early, marinas
are now open and, in New Zealand, which was swift to impose lockdown measures,
opening up social spaces is ahead of the global curve.
Fortunes are not, however, necessarily linked directly to the virus. In Croatia,
for example, where COVID-19 had only minimal impact, the knock-on effect of
a depressed charter market is likely to cause serious economic difficulty as it
represents a very high percentage of boating activity.
But are we looking at short term loss and long term gain? Some economists
argue that a recession can make economies more productive in the long term.
Although, sadly, some good businesses fail during the process, many of the most
efficient survive and new companies are also formed with precise goals to meet
new needs. The Austrian political economist Joseph Schumpeter called this ‘creative
destruction’.
I believe the marina industry is in a strong position when it comes to creativity.
This virus is most probably here to haunt us and boating offers a bubble of social
distancing – in the open air. Current boat owners will want to capitalise on their
assets and spend more time afloat and at the marina. Charter may dip now but
perhaps has a bigger future than ever before as a ‘safe’ and ‘unconstrained’ way to
take a holiday. We should build on our boat club concepts and, when circumstances
allow, work harder than ever to woo new boaters with ‘cost’ as a critical factor. If we
market boating participation as ‘affordable’ as well as ‘safe’, people who may well of
necessity be adopting a thriftier approach to their leisure spend could come aboard
and become part of our outdoors-based community for life.
We are absorbing change: hugs and kisses on hold; bumping elbows instead of
shaking hands; signing off with ‘stay safe’ instead of ‘best regards’. And if we are
creative with change we can turn the ‘new normal’ to our advantage, encouraging
more people than ever before to enjoy being on and near the water.
© 2020 Loud & Clear Publishing Ltd
Views expressed by individual contributors in this issue
are not necessarily those of Loud & Clear Publishing
Ltd. Equally, the inclusion of advertisements in this
magazine does not constitute endorsement of the
companies, products and services concerned by Loud &
Clear Publishing Ltd. The publisher reserves the right to
refuse advertising.
Carol Fulford
Editor
* International Council of Marine Industry Association (ICOMIA) Coronavirus Update
www.marinaworld.com - May/June 2020 5

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WORLD NEWS
IGY wins contract to run SKD
UK: Island Global Yachting (IGY Marinas) has been awarded a contract to
operate, market and brand the 185-berth St Katharine Docks Marina (SKD
Marina) in London, England. The facility is owned by property funds managed
by Blackstone, one of the world’s leading investment firms.
IGY CEO Thomas Mukamal
welcomes the boost to the IGY
portfolio. “IGY is honoured to have
been selected to manage and flag
the St Katharine Docks Marina,” he
said. “This is a thrilling opportunity
for IGY to showcase our industryleading
marina operations and global
marketing platform for which IGY has
become well known.”
SKD is the only marina in central
IBEX and COVID-19
USA: Organisers of the International BoatBuilders’ Exhibition and Conference
(IBEX) are optimistic the show will open as planned on Tuesday 29th
September 2020.
The show organisers report that they
are closely monitoring Florida’s ‘Three
Phases of Re-Opening Guidelines’ and
the state’s progress, as well as working
with the Tampa Convention Center and
Visit Tampa Bay to develop health and
safety protocols to protect exhibitors,
sponsors and visitors.
“We are optimistic that by September
the state of Florida will be open for
large events to take place and that
public confidence will have been
restored and IBEX will open on
schedule,” said IBEX show director
Anne Dunbar. “We will continue to
monitor announcements by local
government officials and the guidelines
Drystack plan at St Joe Marina
USA: The St Joe Company plans to construct a dry boat storage facility at Port
St Joe Marina in Port St Joe, Florida. The marina, which is owned by St Joe and
sits alongside St Joseph’s Bay with quick access to the Gulf of Mexico and the
Intracoastal Waterway, was damaged by Hurricane Michael in October 2018.
Plans call for the new drystack to be
approximately 63,200ft² (5,870m²) and
have 252 dry boat slips. The largest will
be designed to accommodate boats of
up to 45ft (14m) in length.
“As we were planning this project, it
was important that we not only rebuild
what was there previously, but create a
space that the people of Port St Joe and
the boating community could be proud
of,” explained Patrick Murphy, senior vice
president of operations for St Joe. “We
are thrilled to be through the planning
London and is located 40nm up the
River Thames. It is adjacent to the
historic Tower of London and close
to many of the city’s most famous
tourist attractions. The asset was
recently renovated by Blackstone and
has evolved into a thriving waterside
community, featuring a mix of
commercial, residential, retail, food and
beverage amenities that surround the
marina.
of the CDC. During the past 30 IBEX
shows we have weathered three new
host cities, several hurricane threats,
one great recession, and now together
we will manage the coronavirus
challenges.”
“If, with an abundance of caution and
complete focus on the health and safety
of our exhibitors, sponsors and visitors,
we are required to alter the format of
IBEX, we will make an announcement
accordingly. It is our hope that IBEX will
spark much needed business for the
marine industry and be the beginning
of a strong recovery season for us all,”
she added.
www.ibexshow.com
and permitting phase of this project and
ready to kick off construction.”
Planning and permitting is underway
for additional phases of the marina with
plans to include around 48 wet slips,
a ship’s store and other amenities.
“Boating is central to the lifestyle in Port
St Joe for so many,” said Port St Joe
mayor, Rex Buzzett. “The marina serves
as such an important gathering spot
for our residents and visitors. Getting it
closer to opening is something that we
have been looking forward to.”
www.marinaworld.com - May/June 2020 7
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WORLD NEWS
Later dates for
IWMC Dubai
UAE: Due to the uncertainties and challenges posed by the COVID-19
pandemic, the International Council of Marine Industries Association (ICOMIA)
and P&O Marinas have agreed to postpone the next ICOMIA World Marinas
Conference (IWMC) to October 2021.
The 2021 event will have the highest
levels of safety standards in place
and will adopt the original (2020)
main theme of “marinas empowering
tourism and economies”. It will focus
on planned topics such as regulatory
frameworks and barriers, best
investment practices, changing the
public perception of a marina, new
technology, as well as climate change
and environmental sustainability.
Considering the worldwide
AMI Expo –
Entries invited for
2020 MEDA
GLOBAL: PIANC’s Recreational Navigation Commission (Rec-Com) and
ICOMIA’s International Marinas Group (IMG) invite owners, operators and
designers to submit marina project entries for the 2020 Marina Excellence
Design Jack Nichol Award (MEDA).
The award, which is the most
prestigious international accolade
to recognise excellence in design of
marinas and recreational navigation
infrastructure, is administered by
PIANC RecCom.
Eligible marinas must have been
built or rebuilt within the last 15 years
implications posed by COVID-19 on
human life, speakers and attendees will
have the opportunity to broaden topics
and discussions to include the impact
the pandemic has had on the nautical
sector.
ICOMIA and P&O are currently
working on the possibility of also
hosting an online event at the end of
this year.
More information will be available in
coming weeks.
call for proposals
USA: The Association of Marina Industries (AMI) is inviting suggestions for
breakout and workshop topics relevant to the operations and management of
marinas and yards for the next AMI Conference & Expo (formerly IMBC).
The event is scheduled for 2nd-4th
February 2021 in Daytona Beach,
Florida. The deadline for proposals is
1st July 2020.
“The health and safety of our
attendees, exhibitors, partners and
team are top priority,” says AMI chair,
Chris Petty. “With that in mind, we fully
expect the AMI Conference & Expo
to occur, despite current conditions
related to the COVID-19 crisis. We are
taking safety precautions for all AMI
events and we continue to position
ourselves to pivot as this unpredictable
pandemic unfolds.”
www.marinaassociation.org
and have been operational for at least
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The submission deadline is 3rd
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www.marinaworld.com - May/June 2020 9
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WORLD NEWS
Southern
adds three to
portfolio
USA: Southern Marina Holdings, LLC has
purchased three premium Florida marina facilities
from Aqua Marine Partners. The addition of Hi-Lift
Marina in Aventura, Hidden Harbour in Pompano
Beach and Palm Harbour in Cape Haze brings
the growing Southern Marinas portfolio to ten
properties.
All three marinas have special
attributes. Hi Lift has nearby access from
the Baker’s Haulover Inlet and features
full-service dry storage operations, a
new boat showroom, boat club and
Yacht brokerage. Hidden Harbour is the
newest and most prestigious drystack in
Pompano Beach and has fast and easy
access to the Atlantic. It will soon have
a vibrant, new neighbouring community
of apartments, restaurants and retail,
currently under development by Aqua
Marina Partners CEO Andy Sturner.
Palm Harbour is a boutique-style
resort marina near Boca Grande Pass
– home to the world’s best tarpon
fishing. With a combination of drystack
and wet slips, it can accommodate
boats up to 65ft (20m).
Andrew Gendron, principal and
chief investment officer with Southern
Marinas, said the company was excited
to have secured the marinas. “Our
overall goal is to continue to expand the
Southern Marinas brand through the
purchase of key locations. Our team
is always on the lookout for new and
exciting opportunities like this one from
Aqua Marine.”
While the marinas are currently open
and running as normal, Southern’s
management team will continue to
monitor all government updates on the
COVID-19 pandemic. The marinas will
be implementing the protocols outlined
by these agencies with the primary
goal of providing a safe environment
for boaters and team members at their
locations.
SF boosts factory facilities to
meet increased demand
GLOBAL: SF Marina has commenced operations at new manufacturing facilities in Malaysia and Thailand. This is in
addition to expanding its production sites in Sweden, the USA and New Zealand.
The addition of the Malaysia and
Thailand facilities strengthens SF
Marina’s commitment to the Asian
region. Located in the Kuala Lumpur
and Bangkok regions respectively, they
are scaled to meet the current demand
for floating concrete structures within
the area.
In Sweden, at the company’s
Wallhamn manufacturing facility, SF
added a sixth precast production
bed and built a new concrete plant
in 2019. This year, it acquired an
adjacent building to accommodate the
expanding demand for its products.
These steps provide the means to
deliver increasingly larger items such
as 10m (33ft) wide x 3m (10ft) high
breakwaters and a floating hotel
structure measuring 22m (72ft) wide x
63m (207ft) long.
The factory expansion of the
North American division, SF Marina
USA, added a second precast
production line for increased capacity.
It also reconfigured its logistics to
accommodate the delivery of larger
structures via barge. Located in
Norfolk, Virginia, it matches the
delivery levels of SF Marina’s other
primary plant in Dubai, UAE.
In New Zealand, SF is constructing
a second production facility to meet
growing demand. This expands the
company’s presence in the country
by as much as 300%. The location
is expected to begin operations this
summer.
“SF Marina has expanded its
production capacity worldwide to
keep pace with global demand,” said
Michael Sigvardsson, SF Marina
System CEO. “But that’s just half of
the equation. We’re also growing our
technology and working on exciting
new products to help marinas weather
the storms for the next 100 years.”
SF Marina pioneered the floating
concrete pontoon in the 1920s. It has
additional production facilities in Egypt,
Greece, Saudi Arabia, Spain and Turkey.
10
www.marinaworld.com - May/June 2020

WORLD NEWS
Marinas21:
a post-pandemic
marker point?
AUSTRALIA: The Marina Industries Association (MIA) is putting a lot of energy
into ensuring its next conference and trade exhibition in 2021 will be an
important milestone for the marina industry recovering from COVID-19.
MIA president Andrew Chapman
said with the dates, location and overall
structure now set, the Marinas21
Committee is working hard to ensure
the conference and the exhibition
agenda aligns with industry needs.
“As we commence the long haul out
of COVID-19 we will be providing a
slightly different offering,” he noted. “The
move to on-line communications is being
accelerated and health and hygiene
will remain an important issue. The
dire tourism downturn is having a huge
impact on some of our members and we
need to strengthen our focus on tourism
and our cooperation and coordination
with the mainstream tourism industry.”
The Marinas21 International
Conference and Trade Exhibition will be
held 24th-25th May 2021 at the Marriott
on the Gold Coast. In 2019 there were
350 participants from 11 countries in
attendance. The timing for the event
has again been set so as to follow on
from the Sanctuary Cove International
Boat Show.
MIA Marinas21 Committee chairman,
Mike Harvey, said it is important the
planning process is aligned with the
latest international, national and state
forecasts and plans arising from the
pandemic. “There are already many
more variables in the planning of this
event. We are heartened however by
Australia and New Zealand’s progress
in flattening the curve and the steps
being laid out to get the marina
industries back to full strength.”
Mooring boost in Hebrides
UK: Local and visiting leisure craft to Stornoway Harbour on the Isle of Lewis
in the Outer Hebrides will be able to moor up at a new 76-berth marina in 2021.
Inland and Coastal Marina Systems
(ICMS) is installing its standard marina
walkway and finger pontoons as part
of Stornoway Port Authority’s 2017
masterplan. The GRP mini-mesh
decked pontoons will provide muchneeded
additional marina berths, all
with excellent anti-slip properties.
“Being in the Hebrides has its
logistical issues when it comes to
installation but we always find a
solution,” explains ICMS project
manager Brian Curley. “Assembling the
pontoons offsite really helps time-wise
and reduces the amount of specialist
machinery needed in situ.”
“This exciting project will also
incorporate a new slipway and boat
hoist, enabling the
marina to offer boatyard
services to visitors
and port users,” he
continues. “We are
delighted to be involved
in such a prominent
project in Scotland,
which will be enjoyed
by locals, sailors from
abroad and the wider
community long into the
future.”
www.marinaworld.com - May/June 2020 11
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WORLD NEWS
Lake marina
ready for first
Photo: Asia Pacific Superyachts Indonesia
season
ITALY: As Italy begins to contemplate life after COVID-
19, Walcon Marine’s latest project in the country will
be a magnet for visitors.
The new marina is located in a
stunning location at Castelletto Ticino
to the south of Lake Maggiore, one of
the largest and most beautiful of the
famous Italian lakes in the north of the
country. It has been built as part of the
development of a contemporary, stylish
new lakeside headquarters complex
designed by Piuarch for Techbau, a
major Italian construction and civil
engineering company, and sits directly
in front of the building.
Walcon’s Italian partner Walcon
Marine Italia (operating as the
Sistema Walcon brand) was
responsible for the supply of the
marina, which has been engineered
by Walcon to
make full use
of the lines
of an existing
curving
breakwater
that protects
the location from swell and wash. The
mooring facilities comprise a 190m
(620ft) walkway that runs along the
inside of the breakwater and provides
stern-to mooring for around 40 boats
up to 12m (39ft) in length, and a
second straight 68m (223ft) walkway
for stern-to mooring on both sides for
a similar number of boats. This pier
projects out into the harbour.
Poised for visitors
when lockdown eases
BALI: Benoa Marina, the first ‘international standard’ marina in Indonesia,
opened in January. The facility was built by Pelindo Property Investments
(PPI Marina), a subsidiary of government harbour company Pelindo.
The marina has been built using Antares
aluminium pontoons (a Walcon Marine
Italia variant of Walcon’s System 2000
range), polyethylene floats and Novowood
WPC decking in an attractive copper-brown
colour. Access to each walkway is via two
10m x 2m (33ft x 7ft) access bridges with
aluminium handrails.
The marina is managed by CM Nautica
and is open to the general public.
“The new marina has space for 3 x 90m
[10 x 295ft] vessels in alongside positions
and non-potable water can be supplied,”
explained Thomas Taatjes of Asia Pacific
Superyachts in Bali. “Shore power is via
genset rental and we (APS) have a genset
we can use for our clients and also water
treatment facilities to make the dock water
potable,” he added.
“The floating pontoons are top quality
and easily accessed by ramps,
making provisioning and
spare part deliveries simple
and convenient. The lines
are secured using the pilings
which are spaced at 10m [33ft]
and have a diameter of 90cm
[35in], so straps and shackles
are required. Transport can
be arranged from a variety of
sources,” he continued.
Connected to the airport by
a flyover, it is a fast pick up and
drop off at the boat for guests
and the perfect starting point for
cruising once Indonesia is open
to arrivals. On down-time, all
the hotspots of Bali are within
reach and guests and crew will
enjoy everything on offer inside
and outside the marina.
www.marinaworld.com - May/June 2020 13

WORLD NEWS
New breakwater
at Seattle marina
USA: Elliott Bay Marina in Seattle,
Washington – the largest private
marina on the west coast of the
USA – has replaced its 1,000ft
(305m) long breakwater. Canadian
company International Marine
Floatation Systems (IMFS)
designed and built the new
structure.
Ordered to replace a concrete POD
type system with a timber wave fence
underwater structure, the new floating
concrete breakwater will require no
maintenance below the waterline. It
incorporates existing 38ft (12m) finger
slips on one side and accommodates
superyachts of up to 300ft (90m) on
the outer edge.
Built by IMFS in the company’s Delta
yard in British Columbia, the attenuator
has seven structural sections. Each
has been designed to maximise depth
but also follow the ground contour
condition of the site as it slopes from
shoreline to deeper water. To achieve
this, design depths vary from 6-10ft
(2-3m). The sections are connected
with IMFS rubber block connection
pockets which allow for the rubber
blocks and 2.5in (6.3cm) swage cable
to be replaced without interrupting
electrical and water cables.
IMFS worked with a team from
Amo Construction, who removed
the old system and installed the new
breakwater on 17 existing mooring
piles. Concrete fingers were removed
and reconnected. There was little
room for error as all components had
to fit back precisely.
Upgrades maintain
quality at Sunrise
USA: Significant enhancements have been completed by Westrec Marinas at
Sunrise Harbor Marina in Fort Lauderdale, Florida. The marina is located on the
Intracoastal Waterway in the heart of the city’s bustling yachting community.
Work undertaken comprised
dredging the marina basin
to a depth of 11ft (3.3m) to
give access to larger boats
with deeper drafts throughout
the entire water space;
substantially remodelling the
fitness centre and Casbah
Spa; upgrading the marina
office; installing a new security
system, which operates all
doors and elevators, and
controls garage access; and
enhancing Wi-Fi so that it
reaches the entire marina as a
streamable high-speed service.
“Sunrise Harbor enjoys a sterling
reputation as a prestigious yachting
facility,” says marina manager Brad St
Coeur CMM. “Of course, earning and
maintaining a good reputation require
constant analysis and action to exceed
expectations. The Sunrise Harbor team is
pleased to announce these considerable
Cottonwood Creek
adds D Dock
USA: A new D Dock at Cottonwood Creek Marina on Lake Louisville just north
of Dallas Fort Worth has been completed by Meeco Sullivan.
It is the seventh expansion in 18
years that the company has handled at
this marina for the Miller family, which
also owns and operates two other
facilities in Texas: Anchor Bay Marina
and Collin Park Marina.
Cottonwood Creek’s relationship with
Meeco Sullivan began in 2002 when it
designed, built and installed a 152-
slip galvanised steel dock system. It
has subsequently installed six further
docks in various sizes with super
span roofing, encapsulated foam and
aggregate decking, a service/fuel dock
with ship’s store and a 600ft (183m)
wave attenuator. The newest expansion
on D Dock included adding twelve 32ft
(10m) covered slips.
improvements to the most critical
aspects of operating a premier marina.”
Care was also taken with a green
approach. “As a Clean Marina
designated by the State of Florida, we
ensure that our work while upgrading
Sunrise Harbor has met the obligations
we have toward ensuring that
environmental responsibility is integral
to our marina operation,” he adds.
14
www.marinaworld.com - May/June 2020

WORLD NEWS
Safe Harbor adds three
USA: Safe Harbor Marinas boosted its portfolio with the purchase of three
additional marinas via Colliers International in the first quarter of the year. It
now has nearly 100 facilities.
First to join the network was Sunset
Bay Marina (above), a full-service
marina near the city of Boston,
Massachusetts. The 2 acre (0.8ha)
family-owned property on Boston’s
desirable South Shore includes 161 wet
slips, a 250-seat restaurant and event
facility, on-site service and repair and
winter storage.
“The Folsoms purchased the marina
a little over ten years ago and rebuilt
the property to bring it up to modern
standards,” said Colliers International
managing director Andrew Cantor.
“They created a wonderful asset with
significant cash flow that was very
desirable to investors and marina
companies as potential purchasers. At
the same time, Safe Harbor is in growth
mode and this acquisition helps them
expand their portfolio in
the region.”
The second purchase
covered two marinas:
Mears Point and
Great Oak Landing on
Chesapeake Bay near
Annapolis, Maryland.
Mears Point Marina has
540 wet slips and two
restaurants and sits
within a 42-acre (17ha)
site, which includes
permission to build 211
multifamily units and a
commercial retail/office building.
“Mears Point Marina represents
a truly unique opportunity,” Cantor
emphasised. “It’s very rare to find a
property with $1 million of in-place
net operating income annually that
has approvals and utilities in place to
develop what would be the area’s first
resort-style marina community.”
Great Oak Landing (below) has
nearly 74 acres (30ha), 360 wet slips, a
28-room lodge and two restaurants.
The Colliers team marketed the two
properties separately. Interest was
expressed by a variety of prospective
buyers and offers were received from
11 groups.
Safe Harbor now owns seven
marinas on Chesapeake Bay.
Sharpening
regional
focus
MIDDLE EAST & EUROPE: Italian
company Ingemar has signed two
new exclusive licence agreements
to further develop business
opportunities in the Middle East.
Khimji Ramdas LLC (KR) will now
manufacture and market Ingemar
products in Oman. Ingemar will supply
special components and technical
assistance for production. When the
factory site is prepared and a local team
is finalised, the first reinforced concrete
pontoons, measuring 35 x 6m (115 x
20ft) will be manufactured for a fishing
fleet facility in the port of Duqum.
The agreement with KR LLC closely
follows a contract signed with Overseas
AST of Dubai, one of the most important
industrial groups in the Emirates.
Reinforced concrete modules for the
new Marina Bay in Dubai Harbour are
already being cast. Megayachts up to
60m (197ft) long will be moored directly
to the maxi floating pontoons and even
bigger yachts up to 120m (390ft) will use
special fingers and anchor with buoys
and a mooring blocks system.
Although there is significant focus
for the company on increasing market
presence in the Middle East, Ingemar
continues, as usual, to complete
projects in the Mediterranean and
Caribbean.
Recent installations in Italy include
Marina di Carrara, Porto Cala del
Forte and Cala Balbiano on the island
of Sardinia; floating pontoon systems
have been supplied for Skala Sikia,
Vougliagmeni and Marina Zea in
Greece; and second and third phases
have been completed for Lustica Bay
Marina in Montenegro.
Despite uncertainties in various
markets, the Ingemar Group enjoyed
a turnover of over €10 million in 2019.
This represented a slight growth on
2018’s figures. An important share
of investment was devoted to R&D
activities, to the study and design of
new floating products and to the search
for materials and innovative technical
solutions for their assembly, storage
and handling.
www.marinaworld.com - May/June 2020 15

SETTING THE STANDARDS OF EXCELLENCE
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WORLD NEWS
SF rebuilds neglected
pier marina
USA: The Marina at MacMillan Pier in Provincetown, Massachusetts has
been revamped with a new system supplied by SF Marina USA. It had been
unprotected from the elements for years and was beyond repair.
The project called for nine SF400
Series heavily reinforced floating
concrete breakwaters to protect the
inner marina. These are specially
designed to absorb and distribute
stress during storms. Installed by lead
contractor ACK Marine & General
Contracting, the 590ft (180m) system is
held in place with 18 steel piles.
Nine SF1030 Series 3m (10ft) wide
concrete pontoons of various sizes
were used to rebuild the 249ft (76m)
north and 351ft (107m) south docks.
Provincetown reused its timber fingers
Reconfiguring a
popular town quay
UK: Walcon Marine has completed a comprehensive reconfiguration of the
mooring facilities at the popular and picturesque town quay in Lymington,
Hampshire.
The quay serves both leisure boaters
and fishermen, and Lymington Harbour
Commissioners had concluded that
an upgrade was required to meet the
demand for more visitor walk-ashore
berths.
The project took place between
November 2019 and February 2020
and involved a series of smaller jobs as
various existing moorings were moved
and replaced and new ones added.
Topping the list was the task to more
than double the number of walk-ashore
that attach to the docks’ embedded
stainless steel T-tracks. Conduits
and pipes for electricity and water
are internal and make for a clean
appearance and low maintenance. The
completed structure supports vessels
up to 46ft (14m) at around 50 slips.
Located on the tip of Cape Cod,
the natural deepwater harbour of
Provincetown is where the Mayflower
first set anchor in 1620. MacMillan
Pier supports a mix of recreational and
commercial traffic, including a ferry
terminal and whale-watching operations.
berths from 19 to 46 while at the
same time continuing to offer a choice
between visitor walk-ashore berths,
with power and water, and lower cost
river moorings.
All pontoon infrastructure was
replaced with Walcon System 21
pontoons to match the new walkashore
facilities. The pontoons for the
fishing fleet have been fitted out to
a commercial standard with rubber
D-fenders, GRP mesh decking and
internal pile guides.
Crossroads
Marina
opens for
business
MALDIVES: The Crossroads
Yacht Marina, located a 15 minute
fast boat ride from capital city
Malé, has now opened. The
facility, outlined in Marina World
November/December 2018, forms
part of an integrated leisure and
lifestyle hub and is the first of its
kind in the country.
Catering for 30 vessels of 10
to 60m (33 to 197ft), it has fullservice
back-up, crew facilities
and concierge offerings. Onsite
superyacht agency Asia Pacific
Superyachts Maldives (APS)
provides all paperwork, provisioning,
services and itineraries needed for
superyachts to enjoy their stay and
maximise cruising potential.
As of the end of June, lockdown
restrictions are expected to ease
and commercial and private flights
will be allowed. A further boost to
tourism potential was confirmed in
April when fees to enter the Maldives
were substantially reduced, making
it a viable stopover for all yachts
crossing the Indian Ocean.
www.marinaworld.com - May/June 2020 17

NEWS FOCUS: LINDLEY GROUP
90 years for Grupo Lindley
From paper importers to internationally renowned marine equipment suppliers, the Lindley group of companies (Grupo
Lindley) has climbed high. The company celebrated its 90th anniversary in April.
The company’s origins date back to
1930, when Rudolf Ahlers and Antonio
Lindley – with £400 in their pockets –
established Ahlers Lindley in Lisbon,
Portugal as an English paper importer
and distributor. Despite Ahlers’ death in
1933, the company grew successfully
over the next two decades and acquired
Tuella Tin Mines in the north of Portugal.
The company developed several
other mining interests in the pre-war
years in support of the allied war effort,
by supplying raw materials from neutral
Portugal, particularly tin and tungsten.
After the Second World War, trading
activity again diversified to include
machinery, metals and chemical raw
materials. In 1956, Ahlers Lindley
began supplying harbour equipment;
it supplied two steam cranes to the
Portuguese naval base, Arsenal do
Alfeite – one of which still exists today.
During the 1960s, the mines were
closed or sold off and the business
returned to concentrating on importing
high quality paper, along with
machinery and metals, chemical raw
materials and plastics.
In 1966, the second generation
Above: Lindley employees at group
headquarters in Cascais. Right: Marina da
Gloria in Rio de Janeiro was installed with
a new Lindley pontoon system in time for
the 2016 Olympic Games.
Lindleys took over management from
Lindley’s widow and a period of rapid
expansion followed, resulting in the
building and purchase of premises in
Cacém and Porto. In 1981, the group
purchased its current headquarters,
Edifício Mical, in Cascais. The site,
established in 1951, had previously
been a large mining and crushing plant
belonging to Mical, Mecanica Industrial
de Cascais. The addition of Mical to
the group pushed the total number of
employees to more than 200.
In response to the recession of the
early 1980s, the group reorganised
and divided into several companies
that allowed them to specialise in their
respective markets. By the 1990s the
group comprised: Almovi, a supplier
of mechanical handling equipment
and hydraulic platforms; Almec,
supplying industrial compressed air
and sandblasting equipment; Alchema,
supplying industrial chemicals and
plastics; Florestal, focused on forestry
and wood processing equipment; Alma,
providing platform and scaffolding
hire; and Lindley, supplying floating
equipment for marinas and harbours.
This period, as the third Lindley
generation joined the business, also
saw growth. Firstly in the mechanical
handling area through Almovi, which
distributed major brands such as Grove
and Demag cranes, Simon platforms
and Marine Travelift. Secondly, through
Lindley, with its own brands in marinas
and marine aids to navigation.
From 2000 onwards, the business
began to consolidate, largely in
the marine business area. Almovi
strengthened its position as a supplier
of harbour and industrial handling
equipment, while expanding its
18
www.marinaworld.com - May/June 2020

NEWS FOCUS: LINDLEY GROUP
maintenance and service facilities.
Lindley developed its own designs
and products for marinas, while Mical
manufactured for both companies.
In 2004, the company took its first
steps into foreign trade by establishing
Almarin, in Barcelona, to distribute
marine navigation aids in Spain. Seven
years later, as the financial crisis hit
southern Europe, Almarin and Lindley
pivoted to start operations in South
America, where Almarin won a contract
to supply and install navigation buoys
for the Colombian Navy.
Meanwhile Lindley, after supplying
its first marina contracts in Brazil and
taking on further significant contracts,
established a subsidiary in Rio de
Janeiro in 2015: Lindley BR. This led to
a major contract to reorganise, supply
and install Marina da Gloria in Rio for
the Olympic Games in 2016. At the
same time, the group invested in Salt
Technologies, a start-up specialised
in marine structure calculations and
high-resolution digital content. Salt
Lindley specialises in the installation
of gangways and pier installations for
mooring various types of vessel. This
facility was built in Tavira on the
Algarve coast, Portugal.
Technologies subsequently developed
‘Nephos’, an advanced online platform
for calculating jack-up offshore
structures.
Today, the Lindley group owners
are supported by a team of over 50
professionals, among them industryleading
experts.
Providing independent and bespoke services to clients worldwide
Masterplanning
Investment appraisal
Tender and project management
Environmental and legislative advice
www.marinaprojects.com
132x182_Marina World_19_Final.indd 1 07/02/2019 16:11
www.marinaworld.com - May/June 2020 19

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CRISIS MANAGEMENT
Owners were still able to access their boats
at Marina Palms in Aventura, Florida,
despite the general coronavirus ‘shut
down’.
Group feedback:
lockdown and beyond
Managing marinas as the coronavirus threat increased called for new
initiatives and special measures. Although core action in terms of hygiene
and social distancing was universal, marina groups devised their own specific
action plans.
US Marina Group:
Jim Bronstien
Lockdown: Our marinas in Florida
were ‘shut down’ for a period of time
but, in reality, they remained open as
boats were still accessible by owners,
crew and vendors. Fuel operations were
also restricted but only for a few weeks.
Our marina in Panama was technically
shut down as well. Boat movements on
the water were restricted and are just
opening back up [14 th May].
Panama had a stronger stay at
home order that limited men to go out
for essentials like food on Monday,
Wednesday and Friday and women on
Tuesday, Thursday and Saturday and
no one out on Sunday. We reduced our
staff to 50% pay and work.
Opening: Boating activities have
increased as one of the few opportunities
for leisure activities. Our boat club
business grew in activity levels the day
boating was again allowed. There was
lots of pent up demand to boat and get
out of the house. Boating also got a lot of
unintended press – mostly good, some
not as good, but it gave an increased
Croatia has experienced a lower impact
from COVID-19 than many other European
countries. Customers are using their boats
at D-Marin Borik with sensible
measures in place.
awareness of how you can socially
distance yourself and be safe.
D-Marin network:
Dean Smith
Lockdown: The restrictions imposed
by the different governments affecting
our marinas were very similar and
social distancing and hygiene standards
were imposed in each facility. The
marinas remained open for enquiries
and administration but were closed to
customers visiting and using their boats.
Our management approach was
common across the countries in that
the health and safety of the staff and
customers was our highest priority. The
teams worked split shifts and all of the
safe systems of work were reviewed.
For those clients who were far away
from their vessels, we made sure that
they could request service providers
who could look after their boat in their
absence.
Opening: As soon as the lockdown
rules were eased boat owners
immediately started to arrive to spend
some time on their boats, undertaking
maintenance or simply sailing.
Everyone is aware how important it is
to be responsible and cautious in order
to stay safe. New social distancing and
hygiene plans were put in place and the
customers were happy to follow them
given that it allowed them to get back
on the water.
F3 Marina: Dani Mill
Lockdown: The marina we manage
in Panama City, Panama has been
closed since the government put
severe restrictions on their citizens [as
at 26 th May]. The marinas we manage
in Florida were open and the effects
on our customers and staff were more
immediate. We worked as an entire
company to ensure our staff were safe
and comfortable providing our worldclass
service to our customers.
Our Great Lakes area marinas did
not allow customers in the marina office
www.marinaworld.com - May/June 2020 21

CRISIS MANAGEMENT
during the beginning of the pandemic
and did transactions via phone, email
or window service. These marinas were
able to open on time, with restrictions,
due to being located in areas where
marinas were considered an essential
business.
Opening: With the exception of our
boater population that is at a higher
risk of contracting COVID-19, many
boaters used their boats more as they
had time off of work and chose their
boat as their ‘shelter in place’ location.
The predominant customer mood was
accepting and appreciative of the steps
our team took to allow them to safely
use their boat and facility.
BR Marinas:
Gabriela Lobato Marins
Lockdown: We have marinas in
five different cities in Brazil and local
governments acted differently. All,
however, prohibited any kind of tourism
so charter companies have been
unable to work since 16 th March. Our
administrative staff have been working
from home since this date and all
employees over the age of 60 were also
sent home.
We were open in Rio, Buzios and
Agra dos Reis until 25 th May but the
mayor of Agra dos Reis declared a 15-
day lockdown until 8 th June. This affects
the drystack; clients with wet slips can
still use their boats.
We started lots of WhatsApp,
Instagram, Facebook and email
campaigns and also offered free
Restrictions in place in Panama reduced
operations at US Marina Group’s
Buenaventura Marina.
education (ten lessons from a boating
licence course), tips on what to watch
while at home and a fundraiser called
Good Wind where we raised 112,00
reals enabling us to buy 32 tons of food
to help those in need in surrounding
communities.
Opening: Our clients are still
using their boats but use masks for
themselves and their crew and don’t
bring guests aboard etc. We’ve seen a
decrease of up to 55% in boat use at
our marinas and do not know when or if
we will have a 2020 Rio Boat Show.
C&N Marinas:
Management team
Lockdown: As soon as the first case of
COVID-19 was reported on the island
of Malta on 7 th March, Grand Harbour
Marina suspended all social events and
switched staff onto a shift work base
Employees at Marina da Gloria in Brazil
are following safe working practices.
pattern to comply with health authority
requirements.
Likewise, within a few days following
the outbreak of the pandemic in
Turkey, all the commercial areas in
Cesme Marine were closed to adhere
to government guidelines. We quickly
initiated a skeleton workforce within
the marina to ensure the safety and
security of our berth holders’ boats. All
our employees who could work from
home started to work from home, some
continue to do so [as at 21 st May].
Grenada, Carriacou and Petite
Martinique did an amazing job in
containing the spread of the disease.
From the start, Port Louis Marina fully
supported the health protocol and
government regulations to ensure
the safety of employees, customers
and community. Port Louis Marina
was a key partner in successfully
implementing the yacht entry protocol.
22
www.marinaworld.com - May/June 2020

CRISIS MANAGEMENT
F3 Marina fully expects its Florida
facilities, such as Halifax Harbor Marina
in Daytona Beach, to enjoy a
good summer season.
Opening: Grand Harbour Marina
managed to stay open 24/7 throughout,
with berthing masters available around
the clock carrying out regular dock
walks. The marina also took the initiative
to create a virtual crew programme
specifically tailored to the crew not able
to leave their vessels or with limited
movement around the marina. Virtual
yoga and personal training classes
are still being provided as well as chat
forums to allow crew to socialise virtually
and stay active and healthy.
As at 21 st May travel and cruise
restrictions have not been removed in
large cities such as Istanbul and Izmir
where quarantine is valid. There has
been an increasing demand from boat
owners to spend curfews on board, but
this is not yet possible as quarantine
practice has not been lifted in large
cities. We have customers who spend
time on their boats depending on the
marina. The mood is currently cautious
considering the prohibitions. However,
the demand will increase when the
quarantine ban is lifted.
Port Louis Marina is now open and
the safety of Grenada and its people
remains our top priority. We continue to
ensure best practice and measures are
continuously assessed. We are actively
taking bookings for the hurricane
season.
What’s to come as the threat of
COVID-19 reduces?
“Marinas should still prosper as an
‘escape’ from the house. People will
make shorter trips on boats so as
to stay closer to home without fear
of being caught away in a foreign
country. There will be more boat use
this summer as people want to make
up for lost leisure time, and increased
cleaning of boats. When fall and winter
come, we will probably be somewhat
back to ‘normal’ for marina business
unless economic struggles cause
marina rates and slip demand to drop.”
Jim Bronstein
“If we have learned something, it’s
that, as a business, we have to be
D-Marin is responding swiftly to change and operating with caution
at all of its marinas including its Croatian ‘flagship’ D-Marin Mandalina.
agile and responsive. We can’t predict
everything but we can train our teams
to be ready for anything. It might be
that some things are simply impossible
to predict. We are yet to see the true
scope of the economic consequences.
If our customers will use their boats
less frequently or whether international
travel will restart in the same way. Until
there is a vaccine, D-Marin will be
ready to adapt and help our customers
as much as we possibly can.” Dean
Smith
“There may be a slowdown of
transient business as boaters get
comfortable with going to new locations
with possible increased positive cases.
We expect our marinas to continue to
be popular summer hangouts in the
Great Lakes area and for our Florida
marinas to be great places to visit and
enjoy.” Dani Mill
“What we know is that when this is all
over everybody will run to their boats
and sail, see the sea and breathe.
And we will see an opportunity to
attract new customers to our small
boating market who will be able to
enjoy our vast and beautiful coastline.
We are preparing a campaign to
promote brokerage, charter and local
businesses. It is time to join forces.”
Gabriela Lobato Marins
“Once the travel ban eases, we are
certain the industry will flourish in full
force to compensate for time lost out
on the water. The yachting community,
as a whole, has come together as a
strong entity during these times from all
industry perspectives. This, in turn, will
have a positive impact on the yachting
industry.” C&N Marinas
www.marinaworld.com - May/June 2020 23

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CRISIS MANAGEMENT
The day after
How is the marina industry going to handle going back to business after this
scary, almost science-fiction COVID-19 medical and social experience? Oscar
Siches shares his thoughts
Most of us live in countries that
have already started to ease strong
confinement measures, and an
educated guess that many people
will be able to use their boats with
minimal restrictions by mid-June is
not at all daring. Most governments
forget about the singularities of marine
recreational activities and place the
whole group of users under “maritime”
or “transport” or, at best, “fishing”. This
confirms the need for us to create
a strong relationship with the state
administration. If we inform them it will
help ensure the continuity of our sport
without big hiccups.
Many associations big and small are
issuing guidelines for yacht harbour
behaviour on and after the re-opening
of facilities. Invariably, 80% of the
papers enumerate procedures for
personal cleaning, social distancing,
mask wearing, glove availability, i.e.
information that everybody has listened
to over the past weeks, when TV and
social media saturated us to exhaustion
with such messages. There’s no merit
in repeating all of this information.
Some organisations went a step
further and created a protocol for the
use of the facilities. They organised
way-in and way-out paths, time slots for
bathroom and shower use, circulation on
piers and pontoons and right of way in
gangways; procedures that are easy to
understand and follow. Booking offices
helped by sending out crew/passenger
lists and ETAs ahead of schedule, and
outlining procedures for check-in and
check-out for charter boats, all of which
helped to reduce the risk of catching the
disease. And one very important thing
has not changed. Once you embark on a
boat and cast off, the oceans are yours,
and the limits are the ones you set
between the boat and the universe.
There is, however, another very
important thing, which I feel is missing
in all the ‘guidance’: the human element.
The people who have received an extra
blow by losing family or friends, losing
their jobs, their income, the stability
they’ve gained after years of doing their
best in life. People like this are also
part of the marina industry. They are
self-employed mechanics, sail repair
craftsmen, electricians, metal workers,
chefs and waiters in marina restaurants.
With the recent relaxation of isolation
rules and partial opening of many
marinas and yacht harbours, the
guidelines for user behaviour developed
by various associations in many
countries and especially those put
forward by the International Council of
Marine Industry Associations (ICOMIA)
are being put into practice. But there
is scant attention given to the small
service companies trying to keep their
employees but facing very low demand
as users are encouraged to go directly
to their boats, and when coming back,
to move boat-to-car nonstop. We should
not view them as new pariahs and lock
them away in an emotional safe where
everything unpleasant or inconvenient
is stored until it fades away. They are
part of the industry. They are less lucky
than us (of course we are suffering
too) but they should not be forgotten or
abandoned.
The nautical industry in general and
the yacht harbour/marina industry
in particular share something very
specific: we are bound by the sea, its
freedom and its dangers. A marine
engine technician will share tacitly with
a dockhand or a yacht owner more
feeling of belonging to things nautical
than a vacuum-cleaner assembler will
share with a home owner, or a factory
car wheel fitter to a car dealer.
That’s why I cannot understand that
we are leaving people of our own to
be left on their own during and after
these extremely demanding times.
Such behaviour does not belong to
the nautical spirit. Of course, a human
being’s instinctive reaction is to save
him/herself first, followed by taking care
of closest members (family). Thereafter,
The Port of Palma, especially during the
popular Palma Boat Show, has long been a
vibrant meeting place throughout the year
for boats and visitors enjoying a quality
waterfront experience.
www.marinaworld.com - May/June 2020 25

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CRISIS MANAGEMENT
our priorities go to the social groups we
belong to: nationality, job, associations
and affinities.
And this is where I have the
impression that the marina industry
is not reacting as the closely bonded
guild it should be. For some years
we have said that the marina industry
needs more communication, more
cooperation and coordination to be able
to lobby with more chance of success
and to build a database enabling us
to study trends, boat mooring/storing
spaces and seasonal occupation.
Some progress has been done on
the matter, mainly with the help of the
Marina Industries Association (MIA)
of Australia and the ICOMIA Marinas
Group. But it seems that the industry
has not appreciated the impact of
this year’s pandemic. We are not
speaking about shifting bookings and
occupation or price variation. While
the confinement is in place, a marina’s
day to day is a future situation to be
guessed, a sudden shock to be dealt
with as soon as boat users start to go
boating again. This boating will not be
as it was before: it will be gradual, slow
and very demanding on management
decisions as to how to regulate toilet
and shower use etc. There will be
no more packed restaurants at the
weekend, not even a busy bar to
comment on the catch of the day, the
weather, the neighbour’s new boat or
the latest electronic gadget.
Marinas as social communities,
a concept that has been fought for
for many years, will disappear for
some time. The notion of “grouping
is dangerous” will prevail. For how
long? At least as long as the world’s
governments do not consider countries
free of the virus threat, free air travel is
allowed again, and what is much more
important, people do not feel afraid of
being exposed to the virus. For that
matter, media news has not helped at
all by adopting a strong catastrophic
tone. The skipper will always want
to go boating, but many family and
friends will consider that it is too soon
to attempt to do it. And with crippled
services at the marina, the fun will be
considerably less.
We are saturated with the
message of the numbers of people
sick, of deaths, and of hygiene and
social distancing, which is part of
governmental protocols to relax
confinement rules, yet everybody pays
attention and is aware of it. What hurts
me is not seeing a single message
reminding people that boating is a
sport that automatically fulfils the rules
of distancing (if you are less than two
metres from a person on another boat
you’d better call the insurance: you
are in trouble), that is usually enjoyed
with family or friends, that a boat is
very easily sanitised. I also miss the
organising help for all those in the
marina community who are going
through hard times. Raising money
via charities is valid but solidarity is
a horizontal concept that generates
mutual respect. Here are some
thoughts:
• If boat owners are not able to buy fuel
– invite them on your boat
• Give restaurants extra terrace place
at no charge to match their capacity
while fulfilling social distancing
• Small companies are the ones facing
the worst financial trouble: rent and
wages. They will have to downsize to
try to survive. Self-employed single
person services are the next. If the
marina bar or restaurant is operating
at a fraction of capacity, they could
offer cheap meals to marina workers,
own and external.
• Service companies and individuals
can organise small group events:
training on simple subjects like
fishing, engine and outboard
maintenance, cooking onboard,
occupations that the users value and
are simple, and keep the companies
As never seen before? Port of Palma in the
middle of the day during the coronavirus
lockdown belonged exclusively to its yachts.
and service people in contact with the
client.
By doing things like this, various
opportunities will come up for
vulnerable groups and, although it
may not translate into immediate
job increase, it will help people
psychologically by making them feel
less abandoned, and still part of the
marina community. The one value for
the users will be health safety, and they
will agree to change their habits and
respect new ones.
Of course the ideas and examples
given here are not from the coretraditional
procedures we knew and
followed up to January 2020, but the
priority is, at least for the next five to
ten years, to make the users as well
as the whole industry feel comfortable.
Everybody in the industry knows that
without environmentally controlled
waters, there is no industry. Neither is
any industry without people, and this
is now the weak link. The way forward
is something to be done by all parties,
if we want to succeed. This awful
situation has marked us indelibly. Let’s
hope the lesson is learned and a bright
future lies ahead of us.
Oscar Siches runs Marina Matters, a
consultancy based in Mallorca, Spain.
E: oscar@siches.com
www.marinaworld.com - May/June 2020 27

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CRISIS MANAGEMENT
The year of ‘If’ in Italy
As Italians, our aim is to have a happy country, far from coronavirus and its
stresses, that is open for boaters to explore 8,000km (5,000mi) of stunning
coastline. Will our dreams come true? It’s all about ‘if’. Donatella Zucca reports
If the curve of the epidemic makes
it possible; if no serious mistakes are
made; if good luck prevails, Italy will
continue to offer up its coastline, its
marinas and moorings in the heart of
the Mediterranean.
To drive the reopening, we need
to breathe extra life into the nautical
economy to supplement the helping
hand it’s already received from ordinary
people, entrepreneurs, and big names
in luxury goods and in the megayacht
sector where Italy is a world leader
and where there are strong links with
tourist ports. These harbours never
completely closed, even during time
of total lockdown, as the government
recognised the need to protect the port
heritage, ensure continuity of fishing
as part of the food supply chain and
support the role of the maritime police
in the pandemic emergency.
Irrespective of this, the country has
moved with great caution in gradually
reopening tourist ports – to prevent the
dream from becoming a nightmare.
Local customers have returned to Marina
di Punta Ala in Tuscany and a good
summer season is expected.
Imposing rules
The RINA Naval Register stepped up to
the task by devising the Biosafety Trust
Certification; the first management
system certification aimed at the
prevention and mitigation of spread
of infections in public places. On 21 st
May RINA hosted a webinar “The
Marina di Genova in Liguria is starting to
open services to customers.
new normal after COVID-19: how
the yachting sector can get ready?”
to discuss the future impact on the
industry and the challenges facing
professionals.
Stakeholders included regional
authorities, associations, port networks
and marinas but the playing field was far
from level. Regions are subject to limits
set out by Prime Ministerial Decree,
which allow for businesses to diversify
from the rules in order to specifically
balance economics and health. For
example, there is virtually no coronavirus
impact in Umbria, Sardinia, Basilicata
and Calabria. In Sicily, Abruzzo and
Molise fewer than ten cases have been
reported. Softer rules are thus being
applied although governors of Sicily and,
in particular, Sardinia are thinking about
asking for a document that confirms
negative virus symptoms for people
coming from Lombardy and other areas
in the north where there is/has been a
higher infection rate. The government
doesn’t, however, favour the request.
“Contagion differs from region to
region,” confirms Alfredo Malcarne,
president of Assonautica Italiana. As
of 3 rd June, there have been different
rules for different territories. “The
problem only affects some areas of Italy
[and restrictions would have different
results]. Here in Puglia, for example,
lockdown would mean dying of hunger
more than of COVID.”
Since March, Assonautica Italiana’s
free of charge legal department
has responded to thousands of
emails and provided useful help and
suggestions. Furthermore, as
Antonio Bufalari, member of
Assonautica Italiana Technical
Scientific Committee and Legal
Counsel of the Marinedi Group,
explains: “With the standards
of the prime minister as a
baseline, trade associations
have acted on their own
initiative to tailor appropriate
action to port activities.”
Matteo Italo Ratti, president
of the Marine Consortium of
Tuscany and CEO and director
of Marina de Medici, adds:
“The risk is to fall into areas
of contradiction, as happened
in Campania. The problem of
opening and closing is linked
to the overlapping of multiple
activities.”
www.marinaworld.com - May/June 2020 29

CRISIS MANAGEMENT
The impact of coronavirus in Sicily has been minimal but facilities such as Base Nautica
Flavio Gioia has followed cautious practices.
Roberto Perocchio, president of
Assomarinas, clarifies the protocol:
“A tourist port is an interface between
the land and the boat. A boat is an
island and contact opportunities are
minimal especially if used by one single
family.” But boats are closely watched.
“There are many patrols at sea by
the Capitanerie di Porto, Carabinieri,
Guardia di Finanze especially in Naples
where the regional rules have been very
severe out of fear that the population
density in the Gulf could act as a
detonator. All marinas report maximum
attention from the maritime authorities
and highly aware customers.”
In Campania, city mayors, the
regional Task Force, ASL and health
companies are preparing a safety plan
for the Amalfi coast, which has been
barely touched by the virus. Over 2,100
swabs had been taken as this article
was prepared (end of May).
On 19 th May Confindustria Nautica
confirmed that the Italian Government
intended to reopen all borders between
Italy and other European countries on
3 rd June. All movements are to be limited
by state regulations or relate to specific
territories provided they adequately
meet the level of epidemiological risk
and are in line with the restrictions of EU
legislation and international obligations.
There will be no mandatory 14 day
quarantine period.
Guidelines for marinas
The Ministry of Infrastructure and
Transport (MIT) has decreed that all
tourist ports must display information
signs in Italian and English outlining
the precautions that must be taken on
site, e.g. use of personal protective
equipment when in common areas
and complying with a 1m (3ft) social
spacing rule.
Marinas must install sanitiser
dispensers on every pier, limit boat
movements and ban gatherings on the
quays. The ability for any boat to move
between different regions or countries
is conditioned by national, regional and
union regulations of the movement of
people. As the marina is seen as an
‘economic activity’, in the event of a
serious lack of respect for standards,
activity can be suspended if the rules
are violated.
Boat owners must follow the same
rules on a boat as they do at home.
Any symptoms of fever, respiratory
infection etc. must be reported to the
regional health authorities. The same
rules apply for rental boats, which must
be sanitised internally and externally
(living spaces) after every use, even
if only for a few hours. The boat must
have supplies of sanitising products
and have information signs in multiple
languages outlining hygiene measures.
If a boat is chartered with a crew, the
skipper must provide everyone with
appropriate protective provisions and
ensure crew quarters are periodically
sanitised. The crew must always wear
protective gear when mooring up,
leaving a berth, bunkering and during
towing phases with marine vehicles.
Everyone must have regular tests for
COVID-19 and temperatures must be
taken daily. Guests must respect social
distancing.
Where we are now
Italy has over 740 marinas and mooring
areas, which are generally of good
quality. All have basic anti-COVID rules,
often improved by their own initiatives.
With the exception of Piedmont and
Lombardy, where the majority of Italian
megayacht owners live, maxi yachts
are scattered around the Italian coast
– especially in the south and on the
islands where there is little or no sign of
the virus.
Liguria was among the first to
impose restrictive measures and is now
reopening in a regulated manner. It also
has a very special goodwill initiative
called “And it will be a good wind!” This
was developed at Marina degli Aregai
to give intensive care and therapy
personnel working in the COVID-19
emergency a time-off experience on
board a boat.
Marina di Loano (Savona) is,
meanwhile, following a rigorous
safety protocol and Giorgio Casareto,
director of Marina di Varazze speaks
of attention to detail while also looking
forward to a summer season of
Marina di Rimini, open to berth holders,
is located in Emilia Romagna, the third
highest region in Italy to be challenged by
COVID-19 (after Lombardy and Piedmont
respectively).
30
www.marinaworld.com - May/June 2020

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CRISIS MANAGEMENT
unprecedented length. “We’ve activated
every measure to guarantee safety and
assistance to boat owners, visitors and
workers,” he says. “We have access
protocols to the marina – a regulation
aimed at limiting gatherings in common
areas – and a daily sanitisation plan.
We are working with our franchisees
to evaluate the best way for bars and
restaurants to give good service despite
the restrictions. As the picture becomes
clearer, we will look at the feasibility of
our entertainment initiatives.”
In Tuscany, Marina Cala de Medici
made a unique stand. “We were the
first to produce the ‘Banchina Sicura’
(safe dock),” explains CEO and director
Matteo Italo Ratti. The dock area is
around 5% of the mooring space,
is secured by a gate and is used as
a transit holding area. “When boats
arrive it’s a problem as when mooring
up those on board have contact with
the marina staff,” he says. “At the quay
we have trained, fully equipped and
protected personnel and nurses for
health procedures for those coming
from other regions or from overseas.
Once all is checked, the boat can
progress to its berth.” The Tuscan
Operators at Marina di Varazze in Liguria have implemented a full range of sanitising
measures and social distancing initiatives and are thinking through potential longer term
ways to open more social spaces.
Marine Consortium has extended the
Banchina Sicura for charter at its ports
(2,500 berths of 5 – 100m/16 – 330ft).
The aim to keep Tuscany safe
throughout is to be admired especially
as its safe location is a lure to boaters,
and marinas - such as Marina di Punta
Ala - are surrounded by valuable
natural assets. “Reservations exceed
expectations and suggest a greater
summer turn-out than in previous years,”
says Marco Corti, director of Marina
di Punta Ala. “In the first partial restart
weekends, our Tuscan customers
arrived, and now we are ready to receive
boaters from other regions,” he adds.
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www.marinaworld.com - May/June 2020 33

CRISIS MANAGEMENT
Glass half full for NZ
marina operators
Yachting and maritime pastimes have a history of thriving in times of hardship.
Many of New Zealand’s yacht clubs and sailing classes came out of the
depression and post-WW2 years. They were founded in the days where there
were fewer travel and lifestyle opportunities and, for this same reason, the
marine and marina industries in New Zealand could be part of the country’s
economic recovery today.
On the eve of the move to the relative
freedom of Level 2 [12 th May], and even
after seven weeks of strict lockdown,
there is a lot of reason for optimism for
the marine and marina industries, say
operators of the country’s marinas at
a meeting of the New Zealand Marina
Operators Association (NZMOA)
Executive.
“Right now we are focused on
measures to eliminate COVID, to get
out of lockdown as quickly as possible,”
says Andrew Welsh, general manager
at Wellington’s Chaffers Marina. “We all
need to play the game to get out of it
quickly.”
Assuming that New Zealand’s
lockdown is successful, what will the
‘new normal’ look like for the marina
industry and those it supports, including
its customers, commercial tenants,
marine suppliers, marina contractors
and its staff?
Andrew Wilkes is owner-operator
of the stainless steel engineering firm
Dixon Manufacturing. He has noticed
that while no marina related projects
have been cancelled (some have been
postponed) there is a pulling back on
other projects that has put strain on
small-medium sized businesses like
his. This includes some cancelled
boat builds and the cancellation of the
annual Hutchwilco Boat Show in May.
Wilkes says it’s too early to tell
what the industry will look like, but he
expects we will have a clearer picture in
the next two months.
Generally, however, Wilkes – even
as a business owner – sees reason to
be positive. For one thing, many New
Zealanders who cannot travel overseas
will have more opportunity to use their
boats, and with that they will need
to maintain, upgrade
and provision them,
spending money with
New Zealand businesses
in the process. The
reduced price of fuel is
helpful to those who own
powerboats too.
This is also the mindset
of Tom Warren, director
of Heron Construction,
which specialises in
building marinas all
around the country.
Left: Port Opua, Bay of Islands Marina, is
located in a stunning natural environment
where boating is a very popular pastime.
Below: Picton, one of the Marlborough
Sounds Marinas, is a busy boating hub.
Warren also sits on the board of New
Zealand Marine.
“People will still enjoy getting out on
the ocean, it is part of the New Zealand
psyche. I believe the marine sector will
be vibrant,” he notes.
Two months ago, many of New
Zealand’s marinas had redevelopment
or expansion projects planned or
underway, to accommodate more
boats, commercial buildings, and to
improve environmental outcomes.
While Warren foresees slow down
in some waterfront infrastructure
projects - the Marlborough region, for
example, is now rethinking some of its
programmes - he confirms there is a
long term shortage of marina berths in
the country and demand remains high.
Marina consultant Phil Wardale
is on the cusp of starting two new
waterfront projects with support from the
government’s Provincial Growth Fund.
He concedes there are unknowns. “We
are now going into one of the biggest
recessions the world has seen. We know
it’s there but we won’t feel it for a little
while,” he observes. “There are people
who were doing well who now don’t have
businesses. As an industry, we need to
ensure that we choose to support New
Zealand businesses and New Zealand
people however we can, and that our
projects are designed to do this.”
Chris Galbraith is general manager
of Far North Holdings and chair of
NZMOA. From his position in the Bay
of Islands, he believes that despite
stresses in the economy, the industry
is fortunate to have a passionate group
of New Zealanders who love boating.
“Even in a depression or recession, we
can get out on our boats,” he says, “and
spend money on them.”
34
www.marinaworld.com - May/June 2020

CRISIS MANAGEMENT
Accommodating nearly 2,000 boats,
Westhaven Marina in central Auckland is a
focal point of the capital.
By nature, boating is also the ideal
pastime for isolating from a virus. You
can isolate with your ‘bubble’ on your
own vessel, and with blessing to go
ahead in early 2021, the 36 th America’s
Cup will be another boost.
Galbraith asserts that the marina
industry is in a position to support other
maritime industries and it should do
so. “There will be challenges but we
are here to keep going and to keep the
dream alive,” he concludes.
UPDATE – 2 nd June
A survey of the New Zealand marina
industry, analysed as this issue of
Marina World was being finalised,
shows the industry emerged from
lockdown in a strong, confident
position.
Members of the NZMOA were
asked to indicate how their metrics or
perceptions had changed as a result
of COVID-19.
75% of respondents say their
confidence in the industry for the
next six months has improved, and
81% believe that as a result of the
pandemic, marina projects, including
extensions, refurbishments and
improvements, will continue as planned.
68% of these believe that there will be
more projects planned as a result of
lockdown, possibly as part of economic
stimulus packages from government
and councils. 19% believe marina
projects will slow down as a result of
the pandemic.
Generally, operations report that use
of their boat ramp and marina facilities
has increased: 50% report use of
marina facilities is up, and 44% report
use of boat ramp facilities is up. 25%
report a decrease in use of marina
facilities. The survey was completed
at the end of May when weather
conditions were favourable for boating.
Most operations report that
customers are continuing to pay their
invoices as usual.
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www.marinaworld.com - May/June 2020 35

INTELLIGENT MARINA SYSTEMS
Marina technology in
a post-pandemic world
In the midst of a global pandemic, technology promises to be the glue that
holds us all together. The marina industry – historically lagging behind other
industries in this area – must adapt to the ‘new normal’ and take advantage of
the slew of products on offer. Iaian Archibald, co-founder and CEO of Swell
Advantage Ltd, looks at the options.
As from May, we started to see some
jurisdictions around the world flirt with
re-opening parts of society, but we
don’t really know how this will play out
in the coming months and years. The
good news is that access to boating
and the opening of marinas, at least on
a limited basis, has been considered
an essential service in some regions –
and for most of those where it hasn’t,
boating will be one of the first activities
to be allowed.
Regardless of the level of restrictions
in your area, we’re all struggling
with how to adapt personally and
professionally to this new reality.
Increasingly, we’re relying on
technology. Individuals, organisations
and whole industries are getting a crash
course on technologies that they had
been avoiding, or were not interested in
previously. It’s been surprising how well
and quickly we’re all adapting to digital
tools and new ways of doing things.
Austin Bleier, CEO of San Diegobased
marina hardware manufacturer
MarineSync, neatly sums up the current
situation: “I think this pandemic has
been a reality check for practically
everyone. I think it’s safe to say that
all businesses will forever change how
they service their client accounts and
conduct day-to-day operations. It’s hard
to imagine taking this seriously, until it
actually happened.”
The marina industry has been a
technology laggard compared to a lot of
industries. There are a number of valid
reasons for this, and a few maybe not
so valid, but the real question is, how
do we move forward?
Mike Melillo, co-founder and CEO
of the company behind brands like
Marinas.com and Dockwa, believes
“technology will play an important role
in empowering marina operators to
simultaneously provide great customer
service, limit face-to-face interaction
with and among boaters, and keep both
themselves and their time protected.
When marinas open back up,
not only will there be new socialdistancing
policies to implement and
become comfortable with, there will
be a backlog of tasks (launching
boats, work orders, etc.) to work
through. The best tech will keep
boaters and marina employees
delightfully distant, and save marina
operators time as they focus their
energy on the more physical
aspects of their business.”
Digital tools
For organisations in any industry
there are three types of digital tools
replacing the physical office. Internal
workflow and communication
tools, document management and
video conferencing. For day-to-day
collaboration Slack has become
the default tool replacing internal
emails and in-person conversations.
Google Drive with Google Docs
has become a popular tool for
organising, storing and collaborating
on documents. Our marina software
company Swell Advantage has been
using Slack and Google Drive/Docs
since they were founded. It’s now hard
to imagine not using them.
For external sales demos and internal
meetings, Zoom has become popular.
Other options include Google Meet and
Microsoft Teams. Loom is a great way
to create personalised sales videos
and some salespeople are using apps
like FaceTime to give virtual tours of
high-ticket items like boats. These tools
are generally supported by product/
project management tools (generic or
industry specific), customer relationship
management (CRM) software and/or
enterprise software systems like the
marina management software many of
us are used to.
Modern software tools are usually
developed to do one set of tasks and
connect with other systems that handle
other tasks. We’ve seen some legacy
software systems for marinas start to
develop partnerships and APIs (how
digital systems exchange information
and coordinate tasks). Dockmaster, one
of the highest rated legacy systems
on the market, has partnered with
drystack software Boat Cloud to handle
drystack management and we’ve
seen others connect to products like
TaskRabbit. At Swell, we’ve partnered
with Square POS. We decided not to
build our own point of sale (POS), or
white-label a generic POS with limited
functionality. More importantly, the
36
www.marinaworld.com - May/June 2020

INTELLIGENT MARINA SYSTEMS
partnership enables our customers to
take advantage of Square’s advanced
security features, reporting, payanywhere
handheld systems, online
payments, retail software, hospitality
software and HR features.
A problem with a lot of the systems
used throughout the industry is they
are older systems, which follow the
ineffectual ‘one solution for all tasks’
paradigm. They tend to be closed
systems hosted on-site, with access
only available in the office and have a
limited ability to exchange information
with outside systems like accounting
software. Some established players like
Scribble are completely redeveloping
their technology to provide modern
functionality (Marina Go). And newer
companies like ours and Molo are
entering the market with cloud native
solutions built around application
programming interfaces (APIs).
Physical contact
Marina and boat club customer service
has traditionally been high touch.
Both managers and older generations
of boaters are accustomed to filling
out paper applications in the office,
dropping off a cheque and sealing the
deal with a handshake. These face-toface
interactions provided opportunities
to build relationships, make boaters feel
well cared for and expand the marina’s
brand. A well-run marina is defined by
its cohesive boater community and staff
who know the boater’s boat and how
they use it.
The problem many in the industry
are now facing is how to manage
facilities and boaters when “high
touch” has taken on a less positive
meaning? Marina customer service
can generally be put into three baskets:
transactions – mostly the exchange
of money and documents; services
– like boat maintenance or an onsite
deli; and community – which includes
events, races and general day-to-day
interactions.
Transactional customer service
is probably top of mind for most
marinas right now. Stopping into
the office with a paper cheque
is no longer encouraged, nor is
putting a cheque in the mail. Onsite
POS systems that do not have a
tap option are now obsolete as
they are a key vector for disease
transmission and should be one of
the first technologies any business
replaces. Most modern marina
management systems should have
the ability for boaters to pay online
directly in the system with a boater
facing tool or through e-mailed
invoices. Accounting software
systems like Xero and Quickbooks
often have invoicing with online
payment options if you don’t want
to commit to a full management
system. E-transfers are also an
easy option available to most
people.
Much of the resistance to alternative
payment methods comes from older
operators and boaters but we might
all be surprised by how far older
generations have come using online
systems these past few months. Let’s
face it, it’s a pain to learn new things
and trust processes that are different
from the ones we grew up with,
especially when it comes to money.
Document management,
including signing berthing
agreements and collecting things
like insurance papers, is a lot easier
these days. Some systems like
Swell have document management
with e-signatures built into their
products. Alternatively, there are
a number of digital signature
providers such as DocuSign, and
then there’s the even easier PDF.
PDFs now have a signature feature
that enables a person to digitally
sign the document, or they can
print, sign, scan and send the
document back. Recently, transient
boater platforms, like Snag-A-Slip
and Dockwa here in North America,
have emerged to handle these
tasks for transient boaters with the
extra benefit of having numerous
marinas for boaters to choose from.
Marina services are tough because
it depends on the nature of the service.
Boat maintenance and refit are pretty
straightforward. Invoicing and service
requests probably won’t change that
much. Things like restaurants and
retail will open when, and how, local
governments dictate. Drystack specific
systems like Boat Cloud and Speedy
Dock are focused on online scheduling
tools for launch and haul-out.
Community spirit
Managing and maintaining a
community is going to be a challenge
for a lot of marinas and clubs.
Activating and using social media
has become more important, as are
digital newsletters. At the very least,
www.marinaworld.com - May/June 2020 37

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INTELLIGENT MARINA SYSTEMS
keeping the organisation’s website
up-to-date on if, how and what
services are still available and
when or how boaters can access
their boats along with regular
email send-outs, are ways to
keep everyone informed. Tools
like Canva can help you create
beautiful content for social media
and mass communications (it’s also
really fun!). Hosting Zoom happy
hours, creating fun competitions for
boaters to do from their own boats
with leaderboards posted on your
website, and low touch, socially
distant “adventures” for kids
around the marina are all options.
Creative marina managers will
find ways to leverage social media
and other technologies to keep
their communities engaged and
interacting with each other.
All of these customer service
components rely on good
communication. Email and phone
calls are a regular part of most
operations and support most activities.
A CRM is a software tool designed to
help manage customer relationships.
The software acts as a kind of phone
book recording customer details, notes
and usually allows you to send emails
from within the system. Some marina
management software systems like
Swell have a built in CRM specifically
designed to serve boaters offering
features like group e-mailing to
specific groups of boaters, automated
communications to support accounts
receivable and booking slips, and
even includes text messaging. CRMs
generally meld operational information
with customer support tools designed
to streamline customer service and can
assist with social distancing.
The new kid on the block for a lot
of organisations will be using text
(SMS) messaging to communicate with
boaters. The pandemic will probably
accelerate the use of texting by
businesses. It’s a great way to know
when your food order is ready for
pick-up or that the pump out has been
sanitised and is ready for the next boat.
For some of us who didn’t grow up
with texting, it can feel like an invasive
and cold way to communicate. But,
especially for those under 40, texting is
a preferred method of communication.
There are a number of industry nonspecific
group texting services available
and we’re increasingly seeing drystack
systems use automated texting to
coordinate launch and haul-outs.
Marina hardware has been
steadily improving with a focus on
customer self-service, monitoring and
wireless meter reading. A lot of these
improvements can inadvertently help
operators in a post-pandemic world.
Companies like MarineSync have
developed pedestals with various
sensors and online meter reading
enables services like power and water
to be turned on and off remotely.
These innovations can limit staff’s
need to directly interact with transient
boaters. Self-serve fuel pumps have
been gaining popularity for a few years.
Given expected new regulations and
insurance policy clauses, marinas will
probably have to disinfect these kinds
of self-serve tools on a regular basis,
as well as track when the task was
completed.
There have also been a lot of
improvements with remote marina
monitoring through video systems and
sensors that allow people to remotely
monitor boats. A direct video or image
capture feed to the marina’s website
can give boaters’ peace of mind and
reduce unnecessary trips to the marina
if desired.
Deciding on what technologies to
use to help your organisation in this
new post-pandemic reality is going
to depend on your service offering,
your staff, new local regulations, any
adjustments to your insurance policy
and your boaters. The good and
bad news is that you have a lot of
options to find just the right fit for your
organisation.
Bleier, from MarineSync, thinks the
pandemic is going to lead operators
towards “new ways of accessing data
remotely. New ways of accepting
payments. New ways of communicating
with clients. New ways of interacting.
The new technologies and software
we’re leveraging and embracing during
the pandemic, will likely be adopted
(in some capacity) into business
architecture once this all calms down.”
One thing the experts agree on is
we will see waves of the coronavirus in
the coming months and years. Through
all of this, people and organisations
are getting a crash course on using
technology – from ordering groceries
online, to grandparents giving parents a
break by distracting the kids on Zoom.
Many people, who wouldn’t think of
using digital services a few months ago,
are coming out of the pandemic with
a new comfort level when it comes to
using technology. It will be interesting
to see if and how the boating industry
adapts to meet this new comfort
level and boaters’ new expectations
around service delivery supported
by technology. If we as an industry
play it right, boating might even see a
resurgence as a safe, socially distant
activity.
Iaian Archibald is the co-founder and
CEO of Swell Advantage Ltd. Swell
builds modern management software
for marinas, boat clubs and mixed-use
waterfronts. www.swelladvantage.com
www.marinaworld.com - May/June 2020 39

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INTELLIGENT MARINA SYSTEMS
Working smarter
rather than harder
by Vance Young
Reflecting on my youth, I can still hear the words of my father telling me to
always work smarter rather than harder. Being the son of an engineer, it was
quite common to hear such catchphrases and tips offering advice as to how to
streamline the activities of one’s life. As a young child, of course, this went in
one ear and out the other for all that was currently on my mind was the desire
to play. As time continued and I focused on my own career path, it became
quite clear that all those years of helpful advice really did stick as I focused on
a life journey of producing technology to allow people to work smarter rather
than harder.
There has always been a natural
evolution with the use of technology
to enhance daily activities. Think
of how far we have come from the
creation of the wheel to today’s
use of computers and phones to
perform our day-to-day tasks. This
is particularly relevant with regard
to marina operations. With so many
matters needing attention within a
marina, operators are constantly
looking for better ways to manage
smarter rather than harder. As
difficult as this may be under normal
conditions, the year of the COVID-
19 pandemic has complicated
businesses exponentially.
New catchphrases and words
such as “social distancing” and
“contactless” have been introduced
to our daily lives. While the
pandemic situation is quite new to
our generation and the long-term
effects are unknown, one thing
is quite clear: working smarter
is no longer a luxury and is now
a requirement for businesses to
prosper.
So, what does this mean to
the marina industry? In the most
simplistic view, it means that the
technological automation process
will be accelerated beyond its
current natural curve. There has
always been a natural evolution of
marinas adapting to new technology
and processes advancing their
“smarter” operations. This evolution
has been consistent and steady. Now,
with the age of “social distancing” and
“contactless”, this trend will drastically
accelerate.
One of my core beliefs is that when
difficult situations arise, we should use
them as opportunities to excel. This
is really just a twist on the old phrase,
“when life gives you lemons, make
lemonade”. However, it is a very real
concept understood and applied by
innovators and good leaders. This
is the reason why the adaptation
of technology and automation will
accelerate the use of technology within
marinas and allow operators to work
smarter. In a time of difficult situations,
such as the COVID-19 pandemic,
innovators will stand and shine.
The big question now is what this
innovation will look like. For the most
part, it should reflect and expand on
the innovation already available today.
The most obvious is the use of cloud
technology. The social distancing
concept has caused a record number
of people, including marina staff, to
work from remote locations. The use of
cloud technology simplifies this much
more than the use of traditional clientserver
or back-office technologies.
Cloud systems are designed from the
core to allow users to be anywhere at
any time.
Other areas of innovation may
include the expansion of “contactless”
technology. For as long as I can
remember, society has been used
to receiving bills in the mail which
are then paid by a mailed in cheque.
This includes a lot of touching, a lot
of steps and a considerable amount
of time to complete. So, what is the
smarter way? Innovation provides
a way to send out bills by email or
text thus allowing customers to pay
instantly using electronic means. Not
only does this drastically decrease the
time it takes to fulfil a bill payment, but
also reduces the physical contact and
touching of objects such as envelopes
and cheques.
Other areas of innovation allowing
marinas to work smarter and honour
social distancing will increase the
means of self-service activities. There
is a lot of potential in this area and it will
be interesting to see how the marina
self-service ideas roll out. There are
many departments within today’s
marina - everything from rental space
management to the ship store, fuel
dock and service yard – that stand to
benefit from self-service.
While the level of technology
continues to advance and evolve, the
underlying reason and purpose remains
the same and continues to be passed
on from generation to generation. Life
continues to present obstacles, and
society continues to rise above by
working smarter rather than harder.
Vance Young is director of technology
at Scribble Software, Inc., based in
Mechanicsville, Virginia, USA.
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www.marinaworld.com - May/June 2020 41

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INTELLIGENT MARINA SYSTEMS
The test of time -
when to revamp your MMS
or install a new system
by Chris Thomas
Computer software systems, e.g. marina and boatyard management systems
(MMS), like any business asset, need maintenance to deliver optimum
functionality. Internal and external change can impact the operation of a
business, and these changes should be reflected in your management
systems to ensure your business can grow and develop in tune with the needs
of the end-user.
What drives a need to change your
system?
One important driver of change is
managing risks to the business.
Unfortunately, in today’s business
environment there is an array of
bad actors and criminals with everincreasing
skill sets to penetrate your
business and systems to obtain data.
Couple this with the need to open
system access to staff, customers
and the public; and with more
sensitive information available in your
databases - e.g. payments, credit card
and personal bank details - regular
updates and maintenance are critical.
This creates an ever-increasing need
to ensure your computer systems
are updated with the latest Microsoft
system software, security controls
and patches. Your MMS vendor must
provide new releases to support such
updates.
Over time, all software develops to
be able to ‘provide more functionality’,
requiring more computing power
to maintain system performance.
Eventually, such upgrades will mean
you need faster computers. This,
in turn, will mean updated system
software which your existing MMS may
not support.
There are many contributing
factors that could become reasons for
reviewing your current MMS software.
One of these is ongoing MMS problems
and the continual need for costly
support.
Consumer behaviour has changed
and, as staff and customers are
becoming more familiar with technology,
they have higher expectations of
business anywhere, ‘do it now’ and
‘do it here’. Your business will need to
provide more responsive services to
your customers. MMS software vendors
should be providing continual updates
to meet such changes.
Increased regulatory compliance can
require improvements in your MMS
system. Recently we have all suffered
a massive life and business change
with COVID-19 forcing new business
practices and new compliance issues.
Internet access is becoming more
extensive, and more boaties have
access from their boats and are looking
for reservation and payment options
remotely.
A good MMS system will have the
capacity to meet and support changes
in your business.
But perhaps the most important
factor for change is complacency: ‘if it
ain’t broke, don’t fix it’. Complacency
can result in inefficient operations that
could be better served by a better MMS
solution and vendor. Good practice is
to be constantly looking for changes
to improve operations and customer
service, working with your MMS vendor
on ideas and reviewing new features
in the vendor release to see if they can
help improve your business.
Regular review and understanding
of the full features and capabilities
of your MMS and comparing it to a
quality MMS solution is good business
practice. Examples of a quality MMS
solution are:
• Removing the need for manual
pricing and calculations by staff
• Ability to audit and log vessel arrivals
(or parts used in the boatyard etc.)
and have complete confidence that
all revenue is captured and passed
through to your Profit & Loss and
Balance Sheet
Could you be getting better
information, increased staff productivity
and enhanced customer services with a
different MMS system vendor?
Chris Thomas is general manager of
Pacsoft International. Pacsoft has been
providing innovative marina-specific
software solutions for over 22 years
www.pacsoftmms.com.
www.marinaworld.com - May/June 2020 43

INTELLIGENT MARINA SYSTEMS
Riding a new industry wave:
managing from home with
Marina Master
Marina Master’s intelligent systems, designed specifically for marinas, are
changing the way they are operated. The company’s cloud based platforms
and agile development processes are helping marinas to stay ahead of the
game.
Changing tides
The ongoing COVID-19 pandemic
has forced many marina operators
to manage properties from home.
Luckily, some countries and regions
are already recovering as this issue
of Marina World
is being finalised.
Marinas are already
welcoming new and
existing boaters
while implementing
all necessary
social distancing
precautions.
Necessary changes
have had a positive
effect as well,
as businesses
have honed their
operations by
making use of
advanced digital
solutions.
Boaters around
the world have embraced a new reality
by utilising mobile apps. They are eager
to use personalised and automated
solutions that enable them to monitor,
dock on their own and review their
statements on the go. Marinas are
also aware that swift and regular
communication between staff and
customers significantly improves long
term customer relationships.
Marina Master systems enable
owners, managers and staff members
to manage a marina from home.
Boaters can use myMarina mobile
app to communicate with the marina,
book a berth, pay invoices and review
statements anywhere and anytime.
“Visiting a marina shouldn’t be just an
urgent duty to find a berth, fill up fuel
and water tanks, but an unforgettable
holiday experience,” says Marina
Master CEO Vesna Pavlovic.
A leap forward for all
Marina owners and managers take
advantage of having complete control
and management capabilities in their
home office. The personalised Marina
Master interface can be adapted and
customised for every marina, shipyard,
boatyard and dry storage facility,
enabling the user to inspect marina
property in real time, manage berth
occupancy, reservations, invoicing
and agreements on a mobile app.
By automating and streamlining
the processes marinas increase
productivity and income.
Marina staff benefit from having a
complete real time overview of customer
data, reservations, notes, alarms and
task management. All communication
via app, email or text message is done
on a single platform and is saved on a
customer’s CRM tab. Enquiries, quotes,
invoicing and contract signature are
processed swiftly with a few taps on
a smart device. Marina surveillance
and dock walks are done automatically
– either by CCTV or by using dock
sensors. Customers can check in and
plug in to shore power on their own in a
Marina Master smart marina.
As these time-consuming tasks
are now automated and controlled
remotely, marina staff can finally tend
to their main objective: taking care of
customers by supplying customised
services and products. This is of the
utmost importance in order to gain loyal
and valuable customers.
As a result, boaters have
improved boating experience
through the peace of mind of
knowing that their expectations
will be met. They are free and
flexible in ordering services
from the comfort of their boat
or home.
It’s all ‘app-ening’ in
marinas
Soldiers Point Marina in
New South Wales was the
first marina in Australia to
implement Marina Master and
take advantage of remote
facility management. This has
paid dividends in the current
climate. “The Marina Master
solution enabled our key office
staff to work from home, keeping them
safe during this difficult time while
still ensuring the marina is running as
normal. The software not only improves
the day to day operations but is saving
us thousands of dollars a year in
operational costs,” says Soldiers Point
marina manager Darrell Barnett CMM.
Communicating and managing marina
services remotely not only helps the
owners but also the marina customers.
“The Marina Master platform has
driven the professional perception our
customers have of our business through
the innovative use of technology. This
has been absolutely central to our ability
to operate the marina remotely and
without interruption during the current
COVID-19 pandemic. Everything from
responding to berth enquiries to billing
runs and back-end financial reporting
we’ve been able to facilitate from
44
www.marinaworld.com - May/June 2020

INTELLIGENT MARINA SYSTEMS
home which has been terrific for the
health and freedom of our staff whilst
staying engaged with our existing and
prospective customers,” says Scott
Marshall, general manager, Breakwater
Marina, Queensland.
Moments of truth on a typical day in
most marinas managed remotely start
when new or existing customers visit.
Marina staff essentially respond a few
days before the customer is expected
to arrive, adopting all necessary new
social distancing measures. An auto
email is sent to the customer with a
myMarina registration link. The customer
can view the berth on the marina map
and once docked, just clicks on the
check-in button. A meter is automatically
assigned to the berth and notification is
sent to marina staff to advise that the
customer has docked and checked-in.
This allows staff to click on the berth
(web or app) to view a live feed of the
camera that covers the specific berth
to check that the customer has docked
in the correct place. Staff then call the
customer to welcome him and advise
on where he can pick up his preprogrammed
access fob. This can be
located in a secure lock box near the
gate of the jetty or potentially on the
pedestal next to the berth. The customer
can always check information about
available services in the myMarina
app. Delivery orders for restaurant or
chandlery items can be placed and
automatically invoiced to account.
World class service provider Gold
Coast City Marina & Shipyard (GCCM)
has also automated the majority of
its manual operational processes via
Marina Master. “The Marina Master
team know their business well which
helps with timely updates and system
developments that we can efficiently roll
out to benefit the customer experience,”
says general manager Luke McCaul.
Marina Master has also made a
breakthrough on the other side of the
Pacific Ocean – in North America.
Ocean Havens, a group of marinas
in the New England area, has taken
charge of implementing the latest state
of the art modules to manage marinas
remotely. The marina group is forwardthinking
and its main objective was to
automate reservations management,
eliminate dependence upon individuals
and to provide all functionalities on
mobile devices. “We wanted that the
Out on the water: the Marina Master team
has 28 years of experience in developing
marina management software and shares a
love of the open sea.
system could be as “future proof” and
flexible as possible and the Marina
Master program has exceeded in all our
expectations,” says regional manager
Kevin Lussier CMM.
It’s also all ‘app-ening’ in Europe
where Marina Master is helping to
boost marina management intelligent
solutions at D-Marin Portonovi Marina,
Montenegro. “We implemented Marina
Master [just a short] while ago but
already see its huge advantages. The
reliability and Smart specifications are
making remote controlling very simple.
Everything is just a click away and very
easy to access. This software gives us
an opportunity to interact with customers
through CRM, and to refine internal
communications,’’ says manager Nikola
Banovic, CMM.
Consulting approach
Marina Master’s agile support
and development team is guided
by professionalism and expert
knowledge. Benefiting from 28 years
of experience in providing advanced
marina management software solutions
worldwide, the team sees consulting
as an important part of implementation
and support. “We always listen to each
customer’s need and utilise requests
to create a custom-tailored solution,”
Pavlovic confirms. Consulting on best
practices in marinas worldwide is also
undertaken via the Marina Master
Academy, which is currently conducting
a free webinar series on ‘How to
Manage a Marina from Home’.
“Every experience with our customer
is a goldmine for our strategy,” says
Marina Master president and owner,
Tone Britovsek.
www.marina-master.com
www.marinaworld.com - May/June 2020 45

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INTELLIGENT MARINA SYSTEMS
the most common safety threats in
the boat such as water intrusion, fire
and damaged batteries. All sensors
are directly connected to the marina,
so whenever an incident occurs, the
marina and the owner are immediately
notified via voice call, SMS, email and
mobile app. Each sensor is powered by
an internal battery and is completely
autonomous; it directly connects to
the Internet without any central unit on
the boat. The legal framework is well
defined so that using the system does
not affect the marina liability in any way.
Using technology to
boost safety
by Kresimir Zic
Most safety-related incidents regarding boats in marinas can be prevented
(except for natural disasters of course). These incidents can result from
simple and well-understood physical phenomena such as galvanic currents,
corrosion, fatigue of materials and many others, which in a highly complex
structure like a modern boat may lead to a catastrophic event if not handled
properly. In some cases, those incidents may also come from a deliberate
human act like vandalism and theft. Although the liability of the marina is
usually very well defined, we all know how difficult it is to handle an angry
customer who expects to find his boat in the same state in which it was left.
In this article we will present a few
different techniques which have proven
successful in improving boat safety in a
marina.
Daily dock walk: most marinas
perform a periodic check of the
berths and boats in the marina. With
all the technology available today,
our approach was to develop a
mobile application to capture all the
information about the boats during
these dock walks. Whenever anything
relevant is observed, the dockhand
logs it in the mobile app using images
and a description of the event. After
the information has been verified
by the dockmaster, the customer is
immediately notified via email, or even
better via the mobile app for the boat
owners, of course with attached images
and a detailed description of the event.
Smart boat: whereas the daily dock
walk gives us valuable information
from the outside of the boat, the most
important safety threats come
from inside the boat. It might be
a corroded valve or damaged
seal; the bilge might be full
of stale water and mould for
months before the owner
comes. Or even worse; the
batteries can overheat with
every charging, which will
eventually lead to a fire in the
marina. All those incidents can
be easily prevented using the
smart Sense4Boat Internetof-Things
sensors. The smart
Sense4Boat sensors detect
Advanced video surveillance with
image processing and recognition is
a technology with a lot of potential
in the marina industry. Traditional
video surveillance systems rely on
the human eye and deliver very
limited results. Nowadays with the
development of artificial intelligence
and machine learning, computers are
able to interpret the information from
the provided context. Having intelligent
cameras able to detect safety threats
while simultaneously streaming video
content to the satisfied boat owners will
become an essential component of the
marina service.
The marina industry is predominantly
a very competitive market and it has
become very difficult to retain existing
customers and attract new ones.
Although individual marinas will always
have different business strategies,
focusing on the safety of the boat is
a proven winning strategy for many
marinas. We have been successfully
applying this concept in Marina Punat
in Croatia and in many other marinas
over the past few years with great
results.
Kresimir Zic helped develop the Marina
Cloud software solution; a management
system designed by marina managers.
www.marinacloud.net
www.marinaworld.com - May/June 2020 47

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INTELLIGENT MARINA SYSTEMS
Software serves customers and companies
by Nick Gill
To be successful, marina management software must deliver for both the
marina and its customers. Marina professionals know what they need
to run operations - berth allocation and occupancy, reservations, asset
management, maintenance scheduling, invoicing and payment, plus
accessible reporting. Control over processes and access to information
that delivers smooth and stress-free site management.
What do customers want?
It is clear that while boat owners want
what they’ve always wanted - more
time afloat - they’re also demanding
transparency, flexibility and control.
They’re used to internet shopping and
managing their financial transactions
online and expect the same seamless
service from their marina.
This is good news.
Customer portals
and other selfservice
access points
give customers the
flexibility they desire
without an impact on
staffing. Mike Braidley,
director of Castle
Marinas says: “Having a portal means
those customers who don’t want to talk
to us don’t need to, freeing us to spend
more time with the customers who do.”
Reduce the churn
Research shows that over 80% of
customers expect a reply to an email
within an hour, and a third expect an
answer in 15 minutes. These are tall
asks for most busy marina offices,
so educating customers to self-serve
online has to be a sensible move,
indeed vital with current and future
COVID-19 restrictions on marina
operations and staffing.
A portal that gives customers direct
access to their account information,
such as financial transactions, contact
details, marketing choices and
reservations removes many of the dayto-day
phone calls and emails.
Faster payment, fewer debtors
Technology is not a barrier for most
customers. Marinas using Harbour
Assist transacted a third more online
payments in the first three months of
2020 compared to 2019. In April 2020
the value jumped by 14% compared to
the previous year.
A lot of customer contact revolves
around money – querying invoices and
chasing payment. Giving customers
online access to view and drill
down into transactions provides the
transparency they desire and gives
control (even if illusory) over how
and when to pay.
Cut barriers to action with a ‘pay
now’ button with a link through to
a secure payment gateway and
vaulted card facility. The experience
at South West Lakes
Trust bears this out:
“With the portal,
more customers are
naturally switching
to payment in full,”
comments director
James Platts. “This
means we get
income earlier in the year and fewer
contract drop-outs. It is easier to keep
on top of potential debtors.”
Quality communications
Reduce the churn of daily activity
with self-service, and marinas can
spend more time building quality
relationships with customers. Who
wants to chase debt when you can be
having conversations that build deeper
relationships with customers?
Integrated CRM enables managers
to send personalised emails, HTML
newsletters, letters or SMS to targeted
groups of customers. “During the
coronavirus shut down, it’s been vital to
communicate regularly with customers,”
says Alison Wakelin at Emsworth Yacht
Harbour. “Using smart lists to select
customers in the boatyard or marina
and to separate contracted and casual
customers for tailored messages is
invaluable.”
A Microsoft survey showed that
over three-quarters of people expect
all customer-facing staff to know their
service history, making complete
customer records a priority. Alongside
free-text notes fields and storing
outgoing correspondence, a quality
marina management system will track
email ‘opens’ and automatically file
email responses to provide a complete
picture of the customer relationship.
What is the future for marina
IT?
Recent events have changed marina
operations, whether for a limited period
of home working or an extended shutdown.
These experiences will influence
planning, investment and staffing
decisions.
Many operators are considering how
to reduce face-to-face interactions
with customers and suppliers, and
even between team members, how
to effectively administer the marina
remotely and to deploy staff from home.
Marinas are complex environments
and will always need hands-on
intervention to keep them safe and
enjoyable places to work and visit.
However, technology can play a more
active part, for example in remote
monitoring and control of electricity
and water supply. Meter readings
automatically fed into the marina
management system to automate
billing, or pre-pay systems controlled
by the boat owner. Smart guardinage
systems with onboard sensors sending
push notifications to the marina
office and boat owner if battery levels
drop, bilge pumps activate, or cabin
temperatures increase.
This is about allowing customers into
part of the marina management system.
To blur the line between the customer
and the marina by using the technology
to deliver the transparency, flexibility
and control that both parties need.
Nick Gill is the co-founder and
commercial director of marina software
company Harbour Assist.
www.harbourassist.com
www.marinaworld.com - May/June 2020 49

Digital transformation
during the global crisis
by Idan Cohen
Let’s start with a quick question: is COVID-19 the catalyst in driving the
biggest digital transformation in marine history?
Most marinas are now facing the
same needs and challenges and are
asking themselves the tough questions:
how do we continue to operate, provide
exceptional customer experience,
generate revenue and enable our
marina to operate during and after the
current global crisis?
The new environment which
materialised out of the COVID-19
pandemic generates a new set
of needs. As of the beginning of
May 2020, recreational boating
activity is still kept on suspension,
being perceived by the majority
of the regulating institutions as
non-essential travel. As such, it
is not expected to be among the
first sectors to be restored to full
operational capacity. Moreover,
the new reality creates new
challenges for the gates of entry
to the countries. As one of the
measures to contain the spread
of the pandemic is to monitor the
entrances to the country and trace the
route of potential infectors, the need
that may arise in reopening the borders
will be thorough documentation of the
travellers’ history, health conditions and
plans at the destination.
Marinas that are currently servicing
residents and visitors in lock-down
are faced with a new reality. The
communication and interaction with
them have changed significantly, as
have the number of necessary facilities
and essential services.
As Martinho Fortunato, CEO of
Marlagos Marina and vice chairman
of the Portuguese Marina Association,
puts it, “We have to keep the operations
going. We have close to 90% occupancy
right now and have changed the way we
are working. The relationship between
the marina, the clients and how the
information is spread is changing. We
need to inform residents with updates
every day. In the future, we will have
platforms where at all times residents
will have all the information. We are
working to get there.”
INTELLIGENT MARINA SYSTEMS
The technology and solutions that
seemed like a futuristic endeavour
that would take years to design and
implement are now essential to cope
with the existing crisis and with the day
after.
International travel will involve
extensive reporting and testing
protocols, requiring both the points of
origin and of destination to communicate
and coordinate information with each
other. Passengers may even need to
go through instant testing procedures
at the gateways, just like the events of
9/11 created entire new protocols for
international travel security. National
governments from their side would like
to know, above any doubt, that anyone
they are letting in will not provoke
another infection outbreak which, as
was witnessed, can send entire cities
into lockdowns. Thus, they will impose
strict regulations and inspections on
any traffic entering their borders, by all
means - air, land and sea. Any gateway
which does not comply with the strict
requirements may not be approved for
operation or reopening. The pandemic
forces every country to close or restrict
access to its borders and define
regulations that reflect the unique habits,
limitations and cultures of its citizens.
Marinas that wish to operate will
be required to carefully monitor the
recreational boating traffic that passes
through and will have to comply with
numerous standards of information
sharing, visitor monitoring, data
collection and coordination with multiple
fellow destinations of origin. If the
industry aspires to be among the sectors
that are trusted to operate, it must prove
that it possesses the capacity to monitor
itself. As governments are not rushing
to release sectors that are not seen as
essential, in the fear of a second wave
of outbreak, the recreational boating
industry will have to prove that the
balance between the health concerns
and the economic implications of the
lockdown will be tipped in the right
direction through risk mitigation.
The outdated practices in the
recreational boating sector, along
with the expanding needs discussed
here, create both a challenge and an
opportunity. The wide array of estimated
requirements can serve as a crucial
catalyzer for the entire industry
to evolve and go through longoverdue
processes. Recently the
concern of public health in many
places is starting to give way to the
concern for the economic future of
the countries. Governments start
to feel the pain of the continuous
lockdown and the paralysis of
economies. In many countries, the
curve of the pandemic is flattening
and governments must start
concentrating on ways to rescue
collapsing sectors while also going
long distances to survive a sharp
recession.
This current state of emergency can
lead to necessary reforms, killing two
birds with one stone. The modernisation
process will both address government
limitations on international travel and
optimise the way boating and marinas
are managed and supervised.
When the world is weathering a
significant economic blow and facing
a severe recession, optimisation of
industries and resources is not only
recommended, it is essential. This
can be done only through innovation,
collaboration and communication. Our
industry must work together to return
to operate quickly in a safe, healthy,
economical and secure way.
Let’s start now.
Idan Cohen is chairman of the Marine
Innovation Association, a full member
at ICOMIA, and CEO of Pick a Pier,
an innovative technology company
that is creating a global standard
for service-oriented and sustainable
recreational maritime travel.
www.pickapier.com
www.marinaworld.com - May/June 2020 51

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PRODUCTS, SERVICES & PEOPLE
Mooring pontoons
the smooth way
The DualDocker mooring system was developed to make mooring up in a
marina berth an easier and infinitely more stable experience for boat owners
who felt this part of boating to be particularly challenging. The concept has
since been further engineered as a heavy duty mooring system capable
of keeping floating homes, floating pontoons and any other water-based
structures secure.
In principle, DualDocker is an
alternative solution to traditional
methods such as chains and piles. Its
main strength is its ability to absorb the
forces that impact on a floating pontoon
- unlike a pile, for example, which
has virtually no damping capacity.
DualDocker completely avoids the build
up of kinetic energy caused by wind,
waves or current, and any wake energy
from the docking of ships and yachts.
It is a highly damped mooring solution
without play.
Manufactured in Austria using top
quality materials and available to ship
worldwide, the system is extremely
environmentally friendly as nothing is
secured to the seabed or drags across
the seafloor.
New heavy-duty systems can be
used to secure aluminium, steel and
concrete pontoons and gangways
in a manner that is safe, has no
visual impact and requires very little
A DualDocker pontoon mooring solution
installed in Corsica boosts the number
of recreational berths.
maintenance. It can be used to solve
problems in challenging shaped sites or
where sea levels significantly vary.
Arrangements ideal for floating
pontoons include the TriDocker and
the V-Setup. TriDocker incorporates a
docking arm at each end of the pontoon
and one in the centre along either the
length of a pier (for alongside mooring)
or at the quay wall end of a stern-to
mooring.
The V-Setup replaces each of the
arms with a V-shaped docking arm.
This arrangement can also be installed
on piles or on concrete mounts on the
quay wall.
In tandem with Swedish company
Seaflex, DualDocker has also
developed the 90m (295ft) floating
pontoon concept (left). This moors a
90m aluminium pontoon comprising six
15 x 3m (49 x 10ft) sections. The result
accommodates up to 30 boats of up to
15m (49ft) in length and is moored by
DualDocker at ‘landside’ and Seaflex
‘seaside’. The system absorbs up to
500kN, and pontoon movement is just
0.05m (2in) in normal conditions and up
to 0.25m (10in) in a heavy storm.
Pontoon mooring installations to date
range from heavy 5,000 ton floating
structures in the UAE and a floating pier
for heavy tug boats in Tangier, Morocco
(12 DualDocker arms) to medium
and smaller sized floating pontoons
in marinas around the world, and
numerous recreational pontoons and
large, heavy floating homes worldwide.
In addition to the significant benefits
of high and instant damping capacity
and the lack of mechanical parts
requiring maintenance (no hydraulics,
oil, gas or pneumatics), DualDocker is
available in a choice of materials that
offer great durability. The anodised
aluminium alloy version is fully resistant
to salt water and UV rays.
www.dualdocker.com
www.marinaworld.com - May/June 2020 53

PRODUCTS, SERVICES & PEOPLE
Wobble-free
boarding with
new design
kayak launch
Certified for fair
and traceable
transactions
Dutch company Seijsener has become the first
manufacturing company in Europe to be granted a type
examination certificate by the German National Metrology
Institute (PTB) for its shore power cabinets.
This means that any
user plugging in to obtain
power will benefit from a fair,
transparent and traceable
transaction.
“We are quite pleased and
very proud to be Eichrecht
certified,” says Seijsener
director Bas Durieux. “This is
an important step to further
strengthen our position in
the German market for shore
power facilities.”
“Currently, following
an awarded tender, the
Seijsener-Involtum consortium
is installing more than 120
shore power facilities along
the canals and rivers in
North Rhine Westphalia.
The cabinets are the first
in Europe to comply with
German calibration law. This
underlines our dedication and
drive to serve markets across
Europe while respecting local
regulations,” he
continues.
Seijsener will
now be able to
supply shore
power cabinets
throughout Europe
that will give
users complete
confidence that
they are paying
the correct
amount for their
energy and,
if desired, the
technology can
be applied to car
charging stations
etc.
www.seijsener.nl
Many paddlers find the act of getting into and out of a
kayak nerve-racking, especially with onlookers. Even the
most stable solo or tandem boat will wobble and slip.
Golden Boat Lifts has
taken this concern into
account with a completely
redesigned and innovative
kayak launch, which can
safely and easily launch and
recover the craft in under
90 seconds, even from high
docks and seawalls and
areas with tidal fluctuation.
Using the Golden Kayak
Launch couldn’t be easier.
The user slides the kayak
or canoe onto the twin
bunks and lowers it into
the water using the crank.
Paddlers descend the stair
tread ladder and enter the
boat, using the grab rail on
the opposite side to steady
themselves. The launch’s
stable platform minimises the
awkward movement common
with boarding. Boaters then
slide their vessels out into the
open water. Upon return, the
steps are simply reversed.
In a change from previous
models, the new launch
is now made from fullywelded
square marine
grade aluminium tubing
and receiver pockets for
maximum rigidity and
strength. Nylatron rollers and
a stainless steel brake winch
and cable have been added
to ensure moving parts will
operate smoothly for years
to come with very little
maintenance.
Craft up to 249lb (113kg)
can be supported, and two
models are offered with fiveand
seven-step ladders.
www.goldenboatlifts.com
54
www.marinaworld.com - May/June 2020

MIA offers online education
courses during pandemic
The Marina Industries Association (MIA) has ramped up its online
learning for the marina industries amid the COVID-19 pandemic. The
MIA’s online offering has increased from two to six types of online
programmes and the association expects to deliver a minimum of 17
online educational activities.
PRODUCTS, SERVICES & PEOPLE
MIA president Andrew Chapman
said momentum for online learning was
already growing before the COVID-19
crisis. “Twelve months ago we launched
the Club Marina Extreme Weather
Preparedness course online. While
initial take-up was slow, there has been
a 60% increase in course enrolments
from nine countries this year.”
In July, the MIA will conduct
its first ever online Intermediate
Marina Management (IMM) course.
Traditionally face-to-face and conducted
over 4.5 days, the online IMM will take
place over a period of four weeks.
MIA’s industry education officer,
Vijaya Selvaraj, said studying online
has practical advantages not
just during COVID-19. “Shorter,
more intensive and self-directed online
learning gives our members greater
flexibility to choose when, where
and how they study. Members can
participate from anywhere in the world
and experts can be brought in via
recorded interviews or live webinars.”
“MIA’s Extreme Weather Course is
self-paced and the materials can be
accessed 24 hours a day, seven days
a week – and participants are given
30 days to complete the course,” she
added. “We are also rolling out a course
focused on marina boat fire prevention,
which will be a blended online course.”
MIA CEO, Colin Bransgrove, said:
“Face to face learning will always be a
core part of MIA’s education offering
in normal times. The use of online
learning, however, is suited to the MIA
membership that is scattered across
many countries from the Middle East to
New Zealand. With 300 plus members
across such a vast area of the globe, it
is inevitable online learning will become
an increasingly important component of
MIA activity to support the sustainable
growth of the marina industries.”
www.marinas.net.au/training/coursetimetable
28 metres
65 tons
no crane
www.roodberg.com
The Original
www.marinaworld.com - May/June 2020 55

PRODUCTS, SERVICES & PEOPLE
Reach and Rescue
poles saving lives
in marinas
UK marina managers are seeing the benefit of having a
lightweight Reach and Rescue pole to hand to ensure
safety. MDL Marinas has supplied every marina manager
at each of its 20 marinas across the UK and Europe with a
pole, and Bangor Marina, part of the Quay Marinas group,
has recently added one to its emergency equipment
inventory.
The telescopic rescue pole
is a multi-award winning,
compact, lightweight design
that can be extended to
20m (66ft) within seconds,
saving valuable time in an
urgent rescue situation.
Its simple, quick-release
clasps with a range of
interchangeable water rescue
attachments ensure the pole
can be operated efficiently,
accurately and with minimal
training.
The team at MDL’s
Shamrock Quay marina in
Southampton was the first
to recognise the need for a
swift and accurate method
to recover any person in the
water without needing to get
into the water themselves.
The pole was called into
action almost immediately –
three lives have been saved
at the marina since it was
installed.
“We have used the
equipment on three
occasions to successfully
recover persons who
have accidentally fallen
in the water,” said marina
supervisor Barry Radband.
Elsewhere, marina
manager Kevin Baird and his
team at Bangor Marina have
also positioned a Reach and
Rescue pole inside a water
rescue system, dubbed the
‘Emergency Point’, which
is available to fishermen
working on the busy pier.
“Fishermen do fall in the
marina,” Baird said and,
while typical water safety
equipment such as life rings
are already in place on the
pier, “a life ring is no use if
you fall between the boat and
the quay.”
To date, the long-reach
Reach and Rescue pole
has prevented the deaths of
more than 50 people during
potentially life-threatening
situations, including rescuing
people from man overboard
situations.
www.reachandrescue.com
Barton Marine
launches ‘Quick
Cleat’ range
UK marine equipment manufacturer Barton Marine has
introduced a range of Quick Cleat mooring solutions – an
alternative to tying knots to secure items on pontoons
and around marinas by simply twisting open a locking
mechanism, dropping in a line and releasing.
With a low profile and
unobtrusive design, Quick
Cleat is ideal for mounting
to pontoon decks, providing
a fast secure mooring point
with a considerably lower
trip risk in comparison to
traditional open cleats. It is
particularly useful for those
looking to secure vessels
that are in frequent use, or
on short-term moorings such
as fuel pontoons or visitor
berths. Lines are held tight in
one direction while being fully
adjustable in the other and
totally secure.
Quick Cleats can also be
used for hanging or storing
fenders, securing tenders,
SUPs, kayaks or other
watercraft, without any knot
tying knowledge.
The range includes:
• Quick Cleat 60040: a 316
marine grade stainless
steel version, which
securely holds lines
from 6-10mm (0.3-0.4in)
and loads up to 540kg
(1,190lbs).
• Quick Cleat 60030:
a versatile, tough
construction of heavy duty
nylon Zytel from DuPont,
which holds lines from
6-10mm (0.3-0.4in) and
loads up to 70kg (154lbs).
• Quick Cleat 60020: a
smaller version constructed
of DuPont’s heavy duty
nylon Zytel, which holds
lines up to 6mm (0.3in) and
loads up to 30kg (66lbs).
www.bartonmarine.com
56
www.marinaworld.com - May/June 2020

PRODUCTS, SERVICES & PEOPLE
Sanitising on
the docks
Italian pedestal manufacturer Plus
International is offering a wide range
of floor-standing hygiene dispensers
for marinas.
The product launch came in time to
meet new regulations for sanitiser to
Hydrohoist launches
larger storage locker
be made available on marina pontoons
in Italy (see article p. 29) and the
likelihood that similar rulings may be
introduced in other countries.
Most models are customisable with
marina logo and come in a choice of
colour, design and material. Larger
dispensers offer space for hand
sanitiser, gloves, face masks and a
waste bin. The smallest free-standing
model (right) is a functional but stylish
hand sanitiser pole which takes up little
space and is ideal for marinas looking to
provide a solution alongside each berth.
Other options include a wheeled unit
that can be moved between busy areas
and a tabletop version with room for
hand sanitiser and gloves.
US-based HydroHoist Boat Lifts has released a new solution for dockside
storage – the 78-inch (198cm) Rectangular HydroLocker.
The HydroLocker series now offers
two designs built to withstand harsh
marine environments and manufactured
using tough, UV-stabilised polyethylene,
which is more resistant to cracking
and longer lasting than glass fibre. The
rotomoulded HydroLockers are impactresistant
and virtually maintenancefree,
accepting standard padlocks to
securely store items inside.
The new Rectangular version boasts
25ft³ (7,800cm³) of storage capacity.
The tongue and groove lid resists water
penetration and the ribbed bottom of
the locker provides better structural
support, increases airflow and doesn’t
trap water between the locker and dock,
thus reducing wood rot and mould. It
has a removable tray to accommodate
smaller items or fishing rods. The unit
can also be purchased with optional
accessories like the Gas Shock Assist
and Off Dock Mounting Bracket kits.
The 50-inch Triangular version offers
14ft³ (396,000cm³) of storage capacity,
accommodating a water riser and hose
storage. It integrates with a HyPower
EnergyMate power supply for an allin-one
water and power organisational
tool.
“We are proud to produce the most
practical, durable and well-thoughtout
products on the market,” said
Mick Webber, HydroHoist CEO. “Our
Triangular HydroLockers have been a
huge success over the years, however
we have seen increased demand for
polyethylene dock lockers in additional
sizes. The material is very popular
due to the product being virtually
maintenance free and they don’t get a
chalk film or crack like fiberglass dock
lockers. The new 78-inch Rectangular
HydroLocker should be a
necessary purchase for any
boat owner.”
www.boatlift.com
Products are available
via Marina Planet, which
represents a network of
companies manufacturing
marina- and yard-specific
goods.
www.marinaplanet.it
www.marinaworld.com - May/June 2020 57

PRODUCTS, SERVICES & PEOPLE
Index to Advertisers
ASAR/GCM Safe
Harbour Drystacks, USA 33
Bellingham Marine, USA 7, 9 &11
Bluewater Marine & Dock
Specialities, USA 24
Capria, Argentina 38
Conolift by Kropf
Industrial, Canada 28
Dual Docker, Austria 48
Dura Composites, UK 28
Eaton Marina Power &
Lighting, USA 24
Flovac, Spain 32
GH Cranes & Components,
Spain 38
Gigieffe, Italy 16
Golden Manufacturing, USA 59
HydroHoist, USA 42
Ingemar, Italy 12
Inland & Coastal Marinas,
Ireland 16
Lindley, Portugal 52
Livart Marine, China 50
Lumberock Premium
Decking, USA 50
MYP at IBEX, USA 31
Marex, Croatia 38
Maricer, UK 26
Marina Cloud, Croatia 42
Marina Master by IRM, Slovenia 52
Marina Projects, UK 19
MarinaGo by Scribble
Software, USA 50
Marinetek, Finland 4
Martini Alfredo, Italy 35
Metstrade 2020, Netherlands 20
Pacsoft, New Zealand 48
Pick a Pier, Israel 46
Rolec Services, UK 6
Ronautica, Spain 40
Roodberg - a brand of Frisian
Industries, Netherlands 55
SF Marina System, Sweden 2
Seaflex, Sweden 8
Sunwalk Superior
Surfaces, USA 46
Swedeship Sublift, Sweden 40
TIVA Building Products,
Canada 48
Twinwood by Soprefa, Portugal 32
Walcon Marine, UK 26
Wiggins Lift Co, USA 60
Jean-Pierre
Carminati
Jean-Pierre Carminati, director of
Poralu Marine, passed away on 6th
May at the age of 63 following a long
battle with illness.
Together with his brother Philippe,
Jean-Pierre developed Poralu’s
‘pontoons’ division in the 1980s and
over 30 years of entrepreneurial
initiatives and adventures followed.
Léa Carminati, his niece, joined
the company a few years ago and,
alongside company president Laurent
Gasiglia, strives to carry on his legacy
within Poralu Marine.
Jean-Pierre was also committed to
helping his community and served as
mayor of Nantua in 2008.
His loss leaves a great void and
all 150 Poralu employees feel deep
sadness.
Our sincere sympathy goes out to the
Carminati family.
New
CEO at
MIA
Suzanne Davies (below right) is to
become CEO of the Australia-based
Marina Industries Association (MIA)
on 1st October. She takes over from
Colin Bransgrove who has headed
up the association for 13 years.
MIA chairman Andrew Chapman
(below left) said he and the MIA
board were delighted to welcome her.
“Suzanne has all the attributes we
could wish for in a CEO. Additionally,
she has an intimate understanding of
the MIA and the needs of our members
that comes with being an active MIA
member and MIA director since 2012.”
Davies’s most recent position was
as CEO of d’Albora Marinas and
previously as general manager of Royal
Prince Alfred Yacht Club in Sydney
for 12 years. Prior to that she held a
range of senior positions, particularly
in sales and marketing in the hotel
accommodation sector. She is a current
director of Australian Sailing.
Dura wins second
Queen’s Award
Composite materials firm Dura Composites has scooped a second Queen’s
Award for Enterprise, this time in the Innovation category, for its pioneering
rapid-deployment train station platform solution known as Dura Platform.
The Queen’s Awards are a royal
seal of approval for the UK’s most
outstanding businesses and Dura’s
2020 award follows the Queen’s Award
for Enterprise in International Trade,
which was presented to the company
in 2017.
Dura Platform - a height-adjustable
composite train station platform that
reduces gaps between train and
platform edge to enhance passenger
safety, is rapidly installed and therefore
reduces passenger disruption.
www.duracomposites.com
58
www.marinaworld.com - May/June 2020

Golden® has more than 40 years experience
in manufacturing a comprehensive range of
boat lifts and floating dock systems. Golden
manufactures boat lifts and floating docks
for individual boat owners, marinas and
municipalities around the globe. We have
installed over 75,000 boat lifts and
floating dock systems in 146 countries.
®

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MARINA
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