ITB Berlin News #3

I NEWS I
NEW
IDeaS
The revenue management
software company IDeaS has
launched a new cloud-based
module to complements its
existing portfolio.
Bespoke Inc has
announced the official
launch of "Bebot", which
informs and assists
residents and travellers
about Covid-19.
Bespoke is described as the
“world's first AI-powered
chatbot developed specifically
for travellers”. The designated
chatbot can be easily accessed
by anyone at http://bit.ly/
coronavirus-bebot. Bebot
provides information on what's
happening with the virus,
prevention methods, what to do
when infected, updates on travel
bans and contact information for
government and health services.
"When the devastating
earthquake hit Japan on March 11,
2011, I was on the 20th floor of a
high-rise. Monitors started falling,
and as I hid under a desk, I tried
calling my mother but the phone
lines were down. Not knowing
what would happen next, this
became the longest 15 minutes
of my life," says Bespoke's CEO
Akemi Tsunagawa. "From my
personal experiences of that
disaster, I wanted to create a
service that could assist people
in the middle of any emergency. I
empathize with people's fears and
the need to receive immediate
and accurate information
wherever they are."
As the year began with the
Covid-19 pandemic, Bebot can
help to address the concerns
of residents and anxious
visitors. With Bebot, users
have immediate access to
critical information about the
coronavirus in English, Simplified
Chinese and Traditional Chinese
from any mobile device. Bebot
shares health and virus-specific
information, such as symptoms
to look out for, preventative
Bebot will provide information on what's
happening with the virus, prevention
methods, what to do if infected, updates
on travel bans and contact information
for government and health services.
AI Chatbot provides
assistance during
Coronavirus
measures to take and treatment
procedures. Additionally, Bebot
shares the latest news about
the outbreak, current statistical
information like transmission
rates and contact information to
government agencies.
Headquartered in Tokyo, Bespoke
Inc. describes itself as the world's
leading developer of multilingual
Artificial Intelligence solutions
serving the travel and tourism
industry. Bespoke provides
solutions to major airports, cities
and transport authorities to aid
in congestion management,
emergency communication
and driving in-market spend.
Bespoke's customers include
the Narita International Airport,
Sendai International Airport, the
Tokyo Metro, JR East's Tokyo
Station, the Mie Prefecture,
Holiday Inn and Sofitel Hotels &
Resorts
IDeaS, a SAS company, is a leading provider
of revenue management software and
services. The company delivers “revenue
science” to more than 13,000 clients in 140
countries. The company has now launched
its new “RevPlan” software package, a
cloud-based module built to complement
its flagship RMS products. The module is
designed to take the pain out of budgeting
and forecasting a hotel's total business,
including food and beverage outlets.
Until now, hotels have relied on manual
forecasting and data collection to plan
operations for their total business.
This error-prone, time-consuming
process leads to inefficient labour costs,
siloed decision-making and smaller profits.
Sanjay Nagalia, co-founder and
Chief Operating Officer, IDeaS,
said, "While others talk about the future
of hotel technology, for the past 30
years, IDeaS has invented it. Hoteliers
face many challenges when it comes to
the planning and budgeting of their total
business. Essential data is spread out
and isolated, the manual process is prone
to errors and non-rooms revenue is left on
the side-lines. That's why we developed
RevPlan, a budgeting and planning solution
built for and by hoteliers"
Sanjay Nagalia
Co-founder
and Chief Operating Officer,
IDeaS
ITB BERLIN NEWS • THURSDAY 19 TH MARCH 2020 • 9