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67 / Balanced Care Method Workbook Social Ties
Etiquette
Basic etiquette is the cornerstone to building
a pleasant relationship with your client.
Most importantly, address your client as he
or she wishes to be addressed. Establish
this in the beginning of your relationship:
would she like you to call her Mrs. Smith, or by
her first name? Avoid terms of endearment,
such as “dearie” or “sweetheart.” While your
intentions may be good, many seniors find
these terms demeaning or insulting; they are
inappropriate in a working relationship.
A vital part of your job is to maintain strict
and absolute confidentiality regarding your
client. You will be privy to many personal,
private, and medical facts about your client.
This information should not be shared with
anyone. In general, you should not talk about
your client with anyone outside of the working
relationship.