2018/2019 Annual Report

Report on Internal Review of Council Decisions
Council’s Policy
Council’s Internal Review of Council Decisions Policy is available from its website.
During the year, Council received 6 applications for review of a decision in accordance with Section 270 of the Local
Government Act 1999. With the exception of the matter received on 27 June, all matters have been reviewed and closed.
Details of each matter are below; most matters were reviewed in-house costing Staff time only, one matter required legal advice
costing $4,485.
Date Requested About Decision Closed
26/11/2018 Miniature Train consultation and decision
Decision upheld with some Staff recommendations for
improvement
7/2/2019
17/2/2019 Tripping and pavers at Hectorville
• Application partially refused (matter previously dealt
with by LGA MLS)
• Remaining part of application – decision upheld,
23/5/2019
Council has fulfilled its responsibilities in this regard
20/2/2019 Street Trees – 56 Montacute Rd Hectorville
Application refused – matter has already been
reconsidered by Council at its meeting on 6
4/3/2019
November 2018
13/3/2019 Street Tree – 82 River Drive Athelstone
Decision upheld including reaffirmation of offer of ex-gratia
payment ($1,500)
23/05/2019
12/5/2019
Miniature Train – decision about funding and
support
Decision upheld 7/08/2019
27/06/2019 Invert application – Reservoir Road
A comparison of requests over the last 4 years shows a significant increase in requests for Section 270 Internal Reviews during
this period:
Number of requests Movement in relation to previous year
2015/2016 0 -
2016/2017 0 -
2017/2018 6 +6
2018/2019 6 0
Request for Service and General Complaint Handling
Council adopted a Request for Service and General Complaint Handling Policy on 20 March 2012 and most recently reviewed
the Policy on 2 July 2019. The Policy clarifies how Staff will manage requests for service and general complaints received from
the local Community, including timeframes and escalation processes in respect to complaints.
There were 6,563 requests for service (including general complaints) actioned by Staff during the year. A comparison of
requests over the last 4 years shows an increase in requests of 12% during this period:
Number of requests Movement in relation to previous year
2015/2016 5,757 +1,011
2016/2017 6,411 +654
2017/2018 6,232 -179
2018/2019 6,563 +331
During the year, Staff received correspondence from the Community through letters, emails and website forms in relation to
general complaints. Staff responded to requests and escalated matters as appropriate. Complaints were most frequent in
relation to the following:
»»
Individual development matters, Council’s Development Plan, developer behaviour and noise
(especially in relation to development)
»»
Programming and improvement requests at The ARC
»»
Traffic control, long stay car parking outside residents’ homes, and requests for car parking permits
»»
Tree matters – tree damaging activity, requests for assistance with trees, tree replacement and complaints that the area
needs more trees.
Campbelltown City Council
Annual Report 2018 / 2019
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