2019_v6-web-spread

HART
HOUSE
EXPERIENTIAL
EXCELLENCE
BY THE
NUMBERS
OPERATIONAL
EXCELLENCE
In order to measure success, you first
have to define it. In 2016–17, the first full
year of Hart House’s 5-Year Strategic Plan,
the House established benchmarks against
which success continues to be measured.
Using multiple assessment tools, staff are
consistently gathering data and feedback
to inform how Hart House works to achieve
excellence: experience, operations and reputation.
The following numbers are examples
of how Hart House measured up in Year 3.
REPUTATIONAL
EXCELLENCE