2721-19 DSD Niche Tips & Tricks

NICHE TIPS & TRICKS 

VERSION 1 • REVISION 1

Contents 

View Missing Person detail in a single report 3 

End date links using right click menu option 7 

Use the arrow to quickly navigate between records 8 

Enquiry log searching by OEL code 9 

Link Units to Flags instead of Staff 11 

Auto link to Case File based on Occurrence involvements 12 

Using mouse scroll click to open New Window (Universal Application) 14 

Management reports via Niche 16 

Adding favourites within Universal Application (Universal Application only) 20 

Sign logs via another users terminal with own credentials 22 

View Missing 

Person detail 

in a single 

report 

There are a number of 

reports that can help 

visualise the missing 

person details. This suite 

of reports can be found 

by right clicking on a 

Missing person report. 

Throughout this document Universal Application will be referenced. 

Universal Application was previously known as NC5. To access this, 

please click on ths icon through the Citrix Storefront. 

2 Niche Tips & Tricks 

Version 1 • Revision 1 • November 2019 3

Missing Person 

Report 

This report can be used to 

assist with formatting the 

missing person data in 

more suitable fashion. 

The headings for each 

section are collapsible. 

Missing Person 

Report History 

Allows users to return all 

missing person reports 

within a specified period. 



Show location(s) 

on a map 

This allows users to plot all 

addresses associated with 

the missing person report 

on a map. 

End date links 

using right click 

menu option 

It’s important to ensure that 

links within the Niche RMS 

are regularly reviewed for 

relevance and as such there 

will be occasions when links 

should be end-dated, by 

entering a date in the 

effective to field. When it is 

known that a person no 

longer lives at an address, 

then the link should be enddated. 

The screenshots 

shows how to end date links 

through the right click menu, 

opposed to the traditional 

method of entering an 

effective to time. 



Use the arrow to 

quickly navigate 

between records 

When navigating between 

search results, it’s more 

efficient to utilise the blue 

arrows to step into the next or 

back into a previous record. 

For example, when reviewing 

multiple occurrences from a 

search result then the icons 

above left can be used; 

Enquiry log 

searching by 

OEL code 

Using search facilities in 

Niche, it’s possible to return 

occurrences with a specific 

OEL entry added to them. 

The screenshots show how 

this works. 

Open up a detailed find 

occurrence search. 



Navigate to the 

‘Enquiry Log’ search. 

The ‘OEL code’ field in 

conjunction with other 

fields can be used to 

return occurrences with 

a specific OEL added 

i.e. DVD08. 

Link Units to 

Flags instead 

of Staff 

It’s advisable to link units 

to flag notifications, 

opposed to individual staff 

records. This provides more 

transparency and allows 

tasks to be picked up when 

individuals are unavailable. 

The screenshots show this; 

By linking the unit, tasks 

will be sent to the unit as 

opposed to individuals. 



Auto link to Case File based on Occurrence involvements 

As opposed to the traditional method of manually linking people to case files, it’s possible to utilise the auto population functionality 

of Niche to pull the witness, victim and accused information into the case file. The availability of this functionality is dependent on 

the person’s links to the occurrence. The below list contains all of the values that will result in links auto populating in the case file. 

Case File Tab 

Accused 

Victim 

Witness 

Occurrence Involvement 

Arrested 

Charged 

Charges recommended 

Reported for Summons 

Single justice procedure 

Aggrieved 

Vulnerable witness 

Witness 

Once a case file has been 

created and linked to the 

occurrence, the below 

functionality can be 

accessed through a right 

click menu on the 

occurrence. This will 

populate the tabs in the 

case file with the person 

details required. 

The below screenshot shows person links to an occurrence with any of the above involvements. 

Example 



Using mouse scroll 

click to open 

New Window 

(Universal Application) 

Users can hover over a 

link to the occurrence 

and click the scroll wheel 

on a mouse which will 

open a new window. 

The scroll wheel on the mouse 

can be used to open a new 

window in universal application. 

The screenshots show how this 

can be used; 

The screenshot shows an 

occurrence through UA. 



Management 

reports via 

Niche 

Navigate to the 

‘Reports’ dropdown. 

Click on the 

‘Supervisor Report’ entry. 

There are a suite of report 

within Niche that can 

satisfy most saved search 

requirements. Follow the 

steps below in order to run 

these reports. In the 

example shown, the 

supervisor report is 

being used. 

From the Niche Launchpad, 

access the File menu. 



Click preview to generate 

the report. 

The reports will allow users 

to export the data to excel. 

Right click on the report and 

select ‘Export to Excel’. 

The list below highlights 

some of the more useful 

reports that users may find 

of interest; 

• Occurrence force wide 

report. This contains 

multiple filters to return 

occurrences based on 

specific criteria, many 

of which are regularly 

requested as save 

search requests. 

• Custody Arrests. This report 

can allow users to return 

custody records based on 

person/occurrence and 

specific criteria from the 

custody record, including 

detention logs. 


Version 1 • Revision 1 • November 2019 19

Adding favourites 

within Universal 

Application 

(Universal Application 

only) 

Search results or links can 

then be dragged into the 

side ribbon for access at a 

later time. Please note that 

these are only saved for 

the duration of the session. 

Universal Application has 

functionality that allows users 

to save favourites during the 

period that Niche is open. 

The icon (top left of the screen) 

should be activated when 

Universal Application is open; 

This will then open a sidebar 

for Recent/Favourites. 



Sign logs via another users 

terminal with own credentials 

The Niche application allows users to sign authorisation 

sections within Niche with different credentials to the 

logged in user. This can be used when signing a witness 

statement, signing custody logs or booking property into 

store when asked for credentials.

2721-19 DSD Niche Tips &amp; Tricks

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2721-19 DSD Niche Tips & Tricks