Spa Executive | Issue 13 | December 2019

4Not
everyone celebrates, but the holidays are
in the air in many parts of the world.
If you’re looking for some great gifts to give
your valued team members, there are a few
that are readily available, that will cost you
nothing, and that are priceless in value. This
doesn’t mean you shouldn’t also give something
material, if you want to. Go ahead and
splurge. They deserve it.
But also consider offering these priceless
gifts that cost nothing to your spa and
wellness team, if you aren’t already.
1
priceless holiday gifts for your
spa team members that cost nothing
everything. So many employees, no matter
what the sector, feel unappreciated by their
manager. And too many bosses, also no
matter what the sector, live by the “no news
is good news” rule, only providing feedback
when something is wrong. When all is well,
they can’t be bothered to say anything. Don’t
be that employer. Especially in a sector that
asks so much from team members, whose
job it is to provide support, often both
physical and emotional, day in and day out,
to spa customers, and who often suffer from
burnout. The holidays are a time to remember
your gratitude. Say a verbal “thank you” to
Gratitude
each of your team members, or write a note.
Your trust
In our spotlight interview this month, Andrew
Gibson of Sensei and the Wellness Tourism
Association said many insightful and interesting
things. And one of those was, “Perhaps
the most difficult part of being a leader is
learning to let go.”
He went on to explain, “You appoint people,
give them a clear vision and achievable goals
and support them towards those goals. Every
member of the team should have goals or
clear objectives. And then you have to trust
them and let them lead. And you have to
accept when doing that, that they will do
It costs nothing to say thank you, and means
things differently from you, and even make
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Management
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