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Contents<br />
<strong>December</strong> <strong>2019</strong> Volume <strong>13</strong><br />
3<br />
NEWS<br />
Victoria Beckham’s “game<br />
changing” skincare product<br />
created in collaboration with<br />
Augustinus Bader<br />
3<br />
4<br />
MANAGEMENT<br />
4 holiday gifts for your spa team<br />
members that cost nothing but<br />
are actually priceless<br />
6<br />
MANAGEMENT<br />
11 strategies for attracting top<br />
talent to your spa<br />
8<br />
BUSINESS<br />
Six ways to delight your<br />
customers this holiday season<br />
15<br />
10<br />
<strong>13</strong><br />
GROWTH<br />
Chiva-Som reopens Thailand<br />
location after extensive<br />
renovations and announces<br />
plans for Qatar location<br />
TECHNOLOGY<br />
Smart toilets may be the next<br />
great wellness technology<br />
15<br />
SPOTLIGHT<br />
Andrew Gibson on the Wellness<br />
Tourism Association and what it<br />
takes to become a world<br />
renowned wellness destination<br />
19<br />
FEATURE<br />
Scientific proof that massage<br />
can reduce stress during the<br />
holidays<br />
8 10