2019 Multifamily Innovation Digital Magazine
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MULTIFAMILY<br />
INNOVATION<br />
SPECIAL EDITION:<br />
2020 BEST PLACES TO<br />
WORK MULTIFAMILY®<br />
GROWING<br />
IDEAS<br />
FASTER,<br />
STRONGER<br />
ARTIFICIAL<br />
INTELLIGENCE<br />
WE HAVE A LONG<br />
WAY TO GO<br />
DIGITAL<br />
INCLUSION FOR<br />
MULTIFAMILY<br />
BENCHMARK DATA<br />
8 KEY AREAS OF A<br />
HEALTHY ORGANIZATION<br />
WHAT’S NEW FOR<br />
MULTIFAMILY WOMEN<br />
3<br />
A MESSAGE OF HOPE<br />
FOR AMERICA’S BEST<br />
KEPT SECRET<br />
END OF THE<br />
TRADE SHOW<br />
PATRICK MORIN<br />
SEEDS OF INNOVATION
MULTIFAMILY INNOVATION MAGAZINE<br />
CONTENTS<br />
06<br />
Best Places to<br />
Work Program<br />
10<br />
<strong>Multifamily</strong><br />
Women<br />
06<br />
Best Places to Work <strong>Multifamily</strong>®<br />
Recognizing Greatness in <strong>Multifamily</strong><br />
12<br />
Seeds of <strong>Innovation</strong> | by Patrick Morin<br />
In what ways can we become a competitive force in the the<br />
<strong>Multifamily</strong> industry?<br />
08<br />
8 Key Areas of our <strong>Multifamily</strong> Research<br />
How does your company compare?<br />
14<br />
A Message of Hope | by Carrie Antrim<br />
Learn about a silent epidemic and what you can do to<br />
become part of the solution.<br />
10<br />
<strong>Multifamily</strong> Women<br />
Take a look at what’s new for <strong>Multifamily</strong> Women and a<br />
look back at the inaugural Summit.<br />
16<br />
2020 Best Places to Work <strong>Multifamily</strong>® Profiles<br />
Get to know the 58 nationally ranked companies.<br />
2 2
12<br />
Seeds of<br />
<strong>Innovation</strong><br />
16<br />
2020 Best Places to Work<br />
<strong>Multifamily</strong>® Profiles<br />
134<br />
Best Places to Work<br />
<strong>Multifamily</strong>® Benchmark Data<br />
160<br />
<strong>Digital</strong> Inclusion<br />
156<br />
Artificial<br />
Intelligence<br />
164<br />
END OF<br />
THE TRADESHOW<br />
134<br />
Best Places to Work <strong>Multifamily</strong>® Benchmark<br />
All of the data from every participating company, listmakers<br />
and non-listmakers, is gathered for comparison.<br />
164<br />
End of the Trade Show | by Patrick Antrim<br />
Learn about how we’re innovating the<br />
traditional trade show.<br />
156<br />
Artificial Intelligence | by Matthew Ohlman<br />
AI has a long way to go in <strong>Multifamily</strong>, despite the hype.<br />
160<br />
<strong>Digital</strong> Inclusion | by Kerry Kirby<br />
What multifamily operators need to know about ADA<br />
Compliance for apartment websites.<br />
3<br />
3
#MFLSummit<br />
@multifamilyleadership<br />
@inmultifamily<br />
@multifamilyleadership<br />
<strong>Multifamily</strong> Studios<br />
Original Content<br />
Creative Learning<br />
From innovative new lease-ups to in-depth<br />
conversations over dinner and drinks, we<br />
let you peek behind the scenes of what’s<br />
happening next in the multifamily industry.<br />
We have discussions no one else has previously<br />
had access to.<br />
Information<br />
Subscriptions<br />
multifamilyleadership.com/join<br />
Contact<br />
Carrie Antrim<br />
carrie@multifamilyleadership.com<br />
480-719-4409 ext 101<br />
Studio Location<br />
Scottsdale, Arizona<br />
<strong>Multifamily</strong><strong>Innovation</strong>.com<br />
Visit <strong>Multifamily</strong><strong>Innovation</strong>.com to access the <strong>Multifamily</strong><br />
<strong>Innovation</strong> Podcast, video interviews, product showcases,<br />
executive interviews, and more!<br />
All rights to the content of this magazine are owned in full by <strong>Multifamily</strong> Leadership, LLC<br />
and may not be reproduced in full or part without written permission from publisher. Neither<br />
the publisher, nor any of its agents, officers, or affiliates may be held responsible for errors<br />
or accuracy of information provided by participating companies, contributors, or advertisers.<br />
Thought Leaders<br />
Expert Wisdom<br />
We dive deep into the most important, thought-provoking topics current<br />
to the multifamily industry today and share time with experts<br />
who graciously impart their knowledge, advice, and insighs to us.<br />
Exhibitor Hall<br />
<strong>Innovation</strong> Showcase<br />
Open to the public for free, the Exhibitor<br />
Hall showcases the most innovative products<br />
in the multifamily industry and gives<br />
you specific, deep understanding into why<br />
they are so important and how they work<br />
within your organization.<br />
Live Events<br />
Summit Recordings<br />
Subscribers receive all <strong>Multifamily</strong> Leadership<br />
and <strong>Multifamily</strong> Women’s Summits<br />
as part of this platform. Gone are the days<br />
of spending a fortune on recordings for<br />
one specific event. Access all recordings<br />
on-demand, on your device.<br />
4
The Future of <strong>Multifamily</strong><br />
Join us as we show the world we can “Make an Impact through <strong>Multifamily</strong> Success.” Our industry will go<br />
through rapid changes while new technologies bombard our communities. There is no better time to discover<br />
what it will take to lead the next generation of leaders. Talent is our last real competitive advantage<br />
and in times of uncertainty or rapid change, employee engagement can be the only real differentiator.<br />
Technology is changing the world and a leader’s toughest decisions are around people and their changing<br />
roles in an organization. The <strong>Multifamily</strong> leader of the Future will need to bring <strong>Multifamily</strong> Real Estate<br />
fundamentals together with innovation, technology, and leadership.<br />
Publisher<br />
Patrick Antrim<br />
patrick@multifamilyleadership.com<br />
(480) 719-4409 x101<br />
Editor in Chief<br />
Carrie Antrim<br />
carrie@multifamilyleadership.com<br />
(480) 719-4409 x102<br />
2021 Best Places to<br />
Work <strong>Multifamily</strong>®<br />
Best Places to Work in <strong>Multifamily</strong> is a survey competition developed<br />
by <strong>Multifamily</strong> Leadership to determine which participants are the<br />
best employers. The winners are recognized at the annual <strong>Multifamily</strong><br />
Leadership <strong>Innovation</strong> Summit. Companies can use the distinction<br />
to enhance recruiting efforts, increase the value of general marketing<br />
and improve reputation. Request your invitation today:<br />
bestplacestoworkmultifamily.com<br />
Our Studio<br />
Stop by the <strong>Multifamily</strong> Industry’s only media<br />
studio where we film expert interviews, educational<br />
trainings, and broadcast live!<br />
<strong>Multifamily</strong><br />
Women’s Summit<br />
The 2020 <strong>Multifamily</strong> Women’s Summit will be held March 18-<br />
19 in Scottsdale, Arizona. Last year’s inaugural event was a<br />
momentus step toward empowering women in innovation and<br />
technology within the multifamily industry. Register today:<br />
multifamilywomen.com<br />
5
CARDINAL GROUP COMPANIES<br />
6<br />
REGISTER TODAY AT<br />
BESTPLACESTOWORKMULTIFAMILY.COM
RECOGNIZING<br />
GREATNESS<br />
IN MULTIFAMILY<br />
Our “Best Places to Work <strong>Multifamily</strong>®” program<br />
results in significant organizational benefits for all<br />
who participate.<br />
Whether or not you think your organization would receive a “Best<br />
Places to Work <strong>Multifamily</strong>®” distinction, we encourage you to<br />
participate. Gathering feedback from your employees will provide<br />
you with a baseline so you can see where your organization can<br />
improve.<br />
When an organization appears on the Best Places to Work<br />
<strong>Multifamily</strong>® list, management, employees, and other stakeholders<br />
feel an overwhelming sense of pride within the organization. The<br />
Best Places to Work <strong>Multifamily</strong>® award affirms an employee’s<br />
sense of belonging within the organization, therefore increasing<br />
employee engagement and retention. Organizations named to the<br />
Best Places to Work <strong>Multifamily</strong>® list can see a tremendous impact<br />
on any marketing they conduct. They can use the distinction to<br />
enhance their employee recruiting efforts, increase effectiveness<br />
of the organization’s marketing to reach residents, and improve<br />
their reputation in the community, state, or industry.<br />
BEST PLACES TO WORK MULTIFAMILY®<br />
The results of the survey process prove an invaluable tool for any<br />
participating organization, even if they do not make the list. After<br />
completion of the survey process, all participating organizations have the<br />
option to receive the Employee Feedback Report, which includes employee<br />
feedback for each survey question, employee comments, and aggregate<br />
organizational benchmarks. Benchmarking data allows organizations<br />
to compare their scores to the overall averages of both the list-making<br />
organizations as well as all program participants. To conduct this kind of<br />
in-depth research independently would normally cost between $5,000<br />
and $10,000 in consulting fees.<br />
7
KEY AREAS<br />
OF THE BEST PLACES TO WORK<br />
MULTIFAMILY ® PROGRAM<br />
1<br />
2<br />
LEADERSHIP AND PLANNING<br />
CULTURE AND COMMUNICATION<br />
3<br />
ROLE SATISFACTION<br />
4<br />
WORKING ENVIRONMENT<br />
5<br />
RELATIONSHIP WITH SUPERVISOR<br />
6<br />
TRAINING AND DEVELOPMENT<br />
7<br />
PAY AND BENEFITS<br />
8<br />
OVERALL ENGAGEMENT<br />
8
How does<br />
your company<br />
compare?<br />
Check out the 2020 winning<br />
company profiles and register to<br />
participate in the Best Places to<br />
Work <strong>Multifamily</strong>® program.<br />
Gathering<br />
information from<br />
your employees<br />
will provide you with a baseline<br />
so you can see where your<br />
organization can improve.<br />
9
3,200+<br />
Facebook<br />
Members<br />
In just under 9 months, the <strong>Multifamily</strong><br />
Women Facebook Group welcomed over<br />
3,200 new members to the community.<br />
Member Spotlight:<br />
CHRISTINA RIVERA - RISK, SALES, MARKETING<br />
JESSICA FERN - TRAINING AND DEVELOPMENT<br />
Smarter access<br />
looks like this.<br />
NIKKI BODEN CROSBY - MARKETING OPERATIONS<br />
See why in 1 in 10 new apartments in the<br />
U.S. are being future-proofed with Latch,<br />
the first full-building access solution.<br />
1 0<br />
www.latch.com/MFLI<br />
sales@latch.com<br />
LISA TUFANO BOURIE - SALES
<strong>Multifamily</strong><br />
Women<br />
The annual <strong>Multifamily</strong> Women’s Summit delivers a premier<br />
industry event with notable, thought-provoking speakers,<br />
informal peer-to-peer discussions, and unparalleled educational<br />
content inside an exclusive networking environment. This<br />
Summit is part of a bigger plan to advance women’s leadership<br />
in innovation and technology throughout every aspect<br />
of the industry with the end-goal of sharing expert content<br />
through live events, <strong>Multifamily</strong> Studios streaming platform,<br />
print-based materials, social media, and even a special segment<br />
on the current <strong>Multifamily</strong> <strong>Innovation</strong> Show.<br />
Summit<br />
Recap<br />
#WeAre<strong>Multifamily</strong><br />
March 20, <strong>2019</strong> marked<br />
the inaugural <strong>Multifamily</strong><br />
Women’s Summit in beautiful<br />
Scottsdale, Arizona.<br />
Attendees, both men and<br />
women, kicked off the<br />
event with a breathtaking<br />
hike in the McDowell<br />
Mountains where they<br />
pushed themselves to<br />
new heights and formed<br />
bonds that will last a lifetime.<br />
There were plenty<br />
of laughs, possibly some<br />
perspiration, but most<br />
importantly, a huge sense<br />
of pride and accomplishment<br />
at the end of the 4.5<br />
mile hike.<br />
The attendees were then<br />
whisked away to various<br />
other activities, including an <strong>Innovation</strong><br />
Showcase at LeaseHawk and filming<br />
the first episode in a series following<br />
an innovative Stellar Residential leaseup<br />
in the heart of central Phoenix. A<br />
glass-breaking ceremony and champagne<br />
toast were the perfect christening<br />
of this new development.<br />
The evening’s festivities included dinner<br />
and cocktails, a show-stopping performance<br />
by Rosevelt Sings, some hilarious<br />
improv comedy, and a chance to share<br />
the vision for the future of <strong>Multifamily</strong><br />
Women.<br />
Day 2 of the Women’s Summit brought<br />
us a moving opening keynote from<br />
Felicite Moorman, followed by invaluable<br />
wisdom from Heather Wallace, Dru<br />
Armstrong, Lori Torres, Dale Phillips, and<br />
Elizabeth Francisco. Sara Potecha, author<br />
of “West Point Woman”, finished off<br />
the day with her powerful keynote about<br />
being one of the first women graduates<br />
of West Point Academy.<br />
Topics for<br />
Discussion Included:<br />
The Critical Women and<br />
Men Partnership<br />
Women’s influence on<br />
Organizational Change<br />
Women Driving a Culture<br />
of <strong>Innovation</strong><br />
Leading Change and<br />
Transformation<br />
1 1<br />
1 1
THE SEEDS<br />
OF INNOVATION<br />
BY: PATRICK MORIN, PARTNER, TRANSACT CAPITAL PARTNERS<br />
THE TEN OF US were gathered<br />
around the conference table<br />
and all ten were excited but<br />
nervous. Nine were nervous<br />
because they were getting a<br />
new boss - me. I was nervous<br />
because I was getting a new<br />
team and the expectations<br />
from my boss, were high. The<br />
problem at hand was twofold:<br />
fixing a below market occupancy<br />
problem at a few of our<br />
properties and creating a sustainable<br />
competitive advantage<br />
in some very tight markets.<br />
After a speed-round of introductions<br />
mixed with a bit of<br />
(self-deprecating) humor over<br />
jobs we’d all held or companies<br />
for whom we’ve worked, one<br />
could feel the positive, creative<br />
energy in the air.<br />
a competitive force in the<br />
the multifamily space?<br />
We don’t need to be the<br />
biggest, but we need to<br />
be different. In leasing<br />
apartments, we need to<br />
do things that the market<br />
doesn’t necessarily<br />
expect.”<br />
The question - that<br />
question - turned out to<br />
be a seed of innovation<br />
planted in a very fertile<br />
garden and that garden<br />
was a culture that we, the<br />
team, created together.<br />
<strong>Innovation</strong>, like gardening,<br />
is a process and<br />
takes time. People and<br />
companies don’t just<br />
wake up and suddenly<br />
become innovative. Create<br />
the right environment<br />
and ideas grow faster,<br />
stronger, more plentiful,<br />
and in more varieties.<br />
team to at least one non-industry<br />
conference. Any<br />
one. The Next Gen Summit,<br />
the Consumer Electronics<br />
Show, Comic-Con, heck,<br />
even the National Goat Milk<br />
Farmers Association. It<br />
really doesn’t matter. What<br />
we’re looking for are ideas<br />
that multifamily hasn’t seen,<br />
yet. A well-established<br />
idea in another industry<br />
might be cutting edge in<br />
ours. The objective is to<br />
have the team temporarily<br />
immersed in a completely<br />
different environment and<br />
just inventorying ideas<br />
that they can bring back to<br />
the team. Don’t judge the<br />
idea(s) at the event - just record<br />
them - and bring them<br />
home. Challenge the team<br />
to figure out how to make<br />
use of the ideas!<br />
“Congratulations! You<br />
failed!” Not all seeds<br />
germinate. That’s OK. The<br />
kernels from ONE ear of<br />
corn, when replanted, can<br />
yield a field of new plants.<br />
The important thing to<br />
communicate to your team<br />
Taking advantage of the momentum<br />
and wanting to focus<br />
on the bigger picture, I posed<br />
the second of the the two<br />
questions above to the team:<br />
“In what ways can we become<br />
Here’s how.<br />
Expand the idea gene<br />
pool. In addition to the<br />
top-tier conferences like<br />
<strong>Multifamily</strong> Leadership,<br />
NAA, or AIM, send your<br />
1 2
(and yourself) is that the “win” is<br />
the generation of ideas - the risk of<br />
planting and implementing. Even<br />
if an idea bombs, the team has to<br />
know that you are proud of them<br />
for taking an intelligent risk to<br />
begin with. The “win” is figuring<br />
out why something didn’t work,<br />
changing the approach, and either<br />
trying again OR abandoning it on<br />
the compost heap. Celebrating and<br />
rewarding failures equally to successes<br />
is critical because it breeds<br />
a culture of intelligent risk-taking<br />
and doing so will cause the innovation<br />
cycle to accelerate. It creates<br />
confident team members.<br />
Tending to the garden. Admittedly,<br />
my real garden at home is not<br />
nearly as productive as the garden<br />
of innovation at work. The reason?<br />
I don’t tend it as carefully. It needs<br />
weeding, watering, fertilizer, protection<br />
from animals. Ironically,<br />
the office “garden” gets far more<br />
attention and, as a result, yields<br />
more. Same with yours. Communicating<br />
clearly that new ideas are<br />
not just welcomed but expected<br />
from everyone: porters, maintenance<br />
leads, leasing, property<br />
managers - even vendors! It feeds<br />
creativity because they feel as if<br />
they are contributing to the success<br />
of the company. Even if you<br />
cannot use an idea in its entirety,<br />
use a part of an idea and then<br />
broadcast praise for the contributor.<br />
It’s like the sun and plant food<br />
- your yield of submitted innovations<br />
will multiply and it crowds<br />
out the naysayers - the weeds.<br />
What will all this yield? Start with<br />
question number one that the ten<br />
of us faced. The lagging properties<br />
with which we were struggling<br />
turned around promptly because a<br />
couple of ideas that we garnered<br />
from an auto show (of all places)<br />
helped us create a marketing campaign<br />
that got attention. Moreover,<br />
some service ideas we got from<br />
the hotel industry really improved<br />
our maintenance response times.<br />
This improved our resident happiness<br />
and by extension, our lease<br />
terms. This dropped turn costs<br />
and improved NOI. The seeds of<br />
innovation produced some amazing<br />
crops.<br />
Get planting.<br />
Patrick Morin is a partner with Transact<br />
Capital Partners, an investment banking firm<br />
that specializes in mergers and acquisitions<br />
in the multifamily, technology, logistics, and<br />
staffing industries.<br />
1 3
A Message<br />
of Hope<br />
BY: CARRIE ANTRIM, CO-FOUNDER OF MULTIFAMILY WOMEN<br />
THE ISSUE<br />
CHILD ABUSE IS NOT an easy topic for<br />
discussion, but it is a tragic epidemic in<br />
the United States and an issue that cannot<br />
be ignored. It is an issue that is somewhat<br />
misunderstood and the severity is unknown<br />
by many.<br />
Every day in America 5 children die from<br />
neglect or abuse. A report of child abuse<br />
is made every 10 seconds however, a<br />
study by the U.S. Government Accountability<br />
Office indicates there is a significant<br />
undercounting from state agencies of<br />
child fatalities due to maltreatment by 50%<br />
or more. More than 80% of the fatalities<br />
were children not yet old enough to enter<br />
kindergarten.<br />
Please take a moment to process that<br />
information. According to Childhelp.org,<br />
“child abuse is when a parent or caregiver,<br />
whether through action or failing to act,<br />
causes injury, death, emotional harm or<br />
risk of serious harm to a child.” There are<br />
many forms of child maltreatment, including<br />
neglect, physical abuse, sexual abuse,<br />
exploitation and emotional abuse. And<br />
the majority of this abuse is happening to<br />
children who are physically, mentally, and<br />
emotionally incapable of protecting themselves<br />
due to their young age and a lack of<br />
resources.<br />
This is why <strong>Multifamily</strong> Leadership has<br />
chosen to work with Childhelp® to take<br />
a stand against this unfathomable tragedy<br />
and we hope you will help us fight<br />
this injustice for those who cannot fight<br />
it on their own.<br />
THE HISTORY<br />
In 1952, two actresses starring in The<br />
Adventures of Ozzie and Harriet met<br />
and became fast friends. Sara O’Meara<br />
and Yvonne Fedderson were then<br />
chosen to travel to Japan in 1959 to<br />
entertain American soldiers on a goodwill<br />
tour during the Korean War. It was<br />
during this trip the two young actresses<br />
stumbled upon a group of 11 huddled,<br />
orphaned children and took immediate<br />
action to find them safe shelter.<br />
That one, brave act of kindness fueled<br />
these two incredible women to begin<br />
a tireless lifetime crusade to provide<br />
treatment to abused and neglected<br />
children and to prevent child abuse<br />
by founding Childhelp, a national<br />
non-profit organization headquartered<br />
in Phoenix, Arizona. To this day, over 10<br />
million children have been impacted by<br />
Childhelp and their mission will continue<br />
until every child is safe.<br />
THE SOLUTION<br />
The Childhelp approach to ending child<br />
WARRIOR’S<br />
HEART<br />
MEET ROSEVELT<br />
Rosevelt Rawls is a Youth Ambassador<br />
for Childhelp and has<br />
single-handedly helped raise<br />
over $10,000 for this organization,<br />
with some of those donations<br />
coming from within the<br />
multifamily industry after her<br />
performance at the <strong>Multifamily</strong><br />
Women’s Summit in Scottsdale.<br />
Rosevelt is only 12 years old<br />
however, she has dedicated her<br />
talent and ambition to helping<br />
abused children nationwide. We<br />
are so proud to be a part of Rosevelt’s<br />
#5toomany campaign.<br />
1 4
Patrick Antrim, Rosevelt Rawls, Elizabeth Smart, and Carrie Antrim<br />
Open The Door<br />
To Smart Apartments<br />
& Efficient Operations<br />
AAAAAAAA AAAAAA<br />
Save time managing keys, track length of stay<br />
EEEEEE SSSS SSSSSSSS<br />
Get more people in & notifications when they enter<br />
abuse consists of three<br />
key areas: Prevention<br />
Programs, Intervention<br />
Programs, and Treatment<br />
Programs. Child abuse is<br />
a cycle. It is perpetrated<br />
from one generation to<br />
the next, so breaking that<br />
cycle is the first step in<br />
fighting this battle.<br />
Intervention comes next<br />
in the form of removing<br />
abused and neglected<br />
children from the situation.<br />
Childhelp has a 24/7<br />
Abuse Hotline, receiving<br />
well over 100,000 calls<br />
per year.<br />
Childhelp also has group<br />
homes (villages) where children<br />
receive intensive therapeutic<br />
treatment in a safe, child-friendly,<br />
supportive environment to<br />
help them recover and heal<br />
appropriately.<br />
And finally, “Childhelp’s Foster<br />
Care & Adoption Services work<br />
with children and families to<br />
find good long-term matches to<br />
ensure that every child’s future<br />
is brighter than their past.”<br />
While great strides are being<br />
made every single day for these<br />
at-risk children, help is needed<br />
to spread the word and carry<br />
the message of hope to the<br />
children of our future.<br />
HVAC SSSSSSS<br />
Identify problems early, extend HVAC life<br />
THE ASK<br />
Just $5 can support calls to the Childhelp National Child Abuse Hotline,<br />
sponsor a child’s Childhelp Speak Up Be Safe body safety curriculum, buy a<br />
comforting toy for a child in crisis, help support animal therapy programs for<br />
children learning to trust again, and provide art therapy supplies for a child<br />
healing from traumatic abuse.<br />
To donate, please visit: childhelp.org<br />
For more information about Rosevelt, visit roseveltsings.com<br />
LEARN MORE...PointCentral.com/MDU<br />
1 5
THE PROCESS<br />
1<br />
You can register through the program<br />
website by the program registration<br />
deadline.<br />
6<br />
You will receive notification as<br />
to whether or not your company<br />
made the list.<br />
2<br />
The research team sends confirmation<br />
of registration and instructions to you<br />
within 24 hours of submission, creates<br />
and sends invoices for program costs<br />
within 30 days.<br />
7<br />
You will receive an Employee<br />
Feedback Report within a<br />
month of receiving the notification.<br />
3<br />
You will complete the first part of<br />
the survey process, the Employer<br />
Benefits and Policies Questionnaire<br />
(EQ), where the research team<br />
gathers important information about<br />
organization policies, practices and<br />
demographics.<br />
8<br />
<strong>Multifamily</strong> Leadership then<br />
produces a special edition<br />
magazine highlighting<br />
organizations named to<br />
the “Best” list, and holds a<br />
special awards gala to reveal<br />
the rankings at the annual<br />
<strong>Multifamily</strong> Leadership<br />
<strong>Innovation</strong> Summit.<br />
4<br />
Your employees complete surveys<br />
via online or traditional paper<br />
survey methods, according to the<br />
your selection at registration.<br />
5<br />
When the survey process ends, the<br />
research team sorts and analyzes the<br />
gathered data and determines the<br />
“Best Places to Work <strong>Multifamily</strong>®”<br />
list.<br />
If you want to know<br />
if it’s a great place<br />
to work, you ask<br />
the people who<br />
work there.<br />
1 6
2020<br />
Company Profiles<br />
1 7
RANKED #1 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The Management Group<br />
7000 Peachtree Dunwoody Road | Building 14 | Atlanta, GA 30328 | tmg-atl.com<br />
The Management Group’s legacy of<br />
property management and construction<br />
has evolved over the past few decades,<br />
to a new iteration of their family owned<br />
company: The Management Group, LLC.<br />
With teams dedicated to both commercial,<br />
industrial and multifamily assets,<br />
TMG leverages individuals’ experience<br />
from varying sectors to promote sustainable<br />
growth across all its properties.<br />
With 40 years of combined real<br />
estate management experience, TMG is<br />
thrilled to announce its entry into third<br />
party multifamily management.<br />
Team members love the work enviroment<br />
at The Management Group beccause<br />
of the open door policy, the energy<br />
emitted from leadership, and the<br />
recognition and monthly employee gifts<br />
that are calendared well in advance. Associates<br />
love the company sponsored<br />
“Year after year, we find that<br />
the most valuable assets we<br />
manage are our people.”<br />
multi-cultural events and the generous<br />
benefits including maternity/paternity<br />
paid leave.<br />
TMG celebrates babies, birthdays,<br />
marriages and they stand beside<br />
team members during life transitions.<br />
There is not a separation (of<br />
importance) between corporate<br />
office level and the property level;<br />
all are aware they are on the same<br />
team. In fact, the corporate leaders<br />
know when the teams are well<br />
JAMIN HARKNESS, EVP<br />
supported it is evidenced<br />
in strong resident<br />
retention and<br />
the attitude of service<br />
permeates their<br />
prospect and resident<br />
interactions.<br />
1 8
Live Life Well<br />
WHAT MAKES THEM GREAT<br />
HOW DOES AN ANNUAL TRIP<br />
TO THE DOMINICAN REPUBLIC<br />
SOUND?<br />
The Management Group takes an annual company trip<br />
to the Dominican Republic, they welcome new assoiates<br />
with boxes full of company swag, they offer paid maternity<br />
leave and paternity leave, they encourage associates to attend<br />
conferences, and TMG gives generous paid time off.<br />
KEEPING IT FUN WITH VIDEO TO<br />
ENGAGE TEAMS AND BRING<br />
PEOPLE TOGETHER<br />
The Management Group has fun video contests, offers<br />
team lunches, takes local trips to allow team members<br />
from different communities to meet, and TMG always creates<br />
a fun work environment.<br />
APPRECIATION AND<br />
CELEBRATION ARE KEY AT TMG<br />
The Management Group gives recognition for performance,<br />
birthday lunches, and birthday cards with a gift<br />
card. They highlight employment anniversaries and promotions<br />
in their monthly newsletter, and perform on-site<br />
visits from the senior team to show appreciation of team<br />
members regularly.<br />
1 9
RANKED #2 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Passco Companies<br />
2050 Main Street| Suite 650 | Irvine, CA 92614 | passco.com<br />
Since 1998, Passco Companies, LLC has<br />
operated throughout all market conditions<br />
and cycles. The company has acquired<br />
over $4 billion in multifamily and<br />
commercial real estate in the United<br />
States. Since its inception, Passco Companies<br />
has become a recognized provider<br />
of investment opportunities in real<br />
estate projects.<br />
Being recognized as one of the Best Places<br />
to Work <strong>Multifamily</strong>® as well as in Inc.<br />
5000, Entrepreneur and the Orange County<br />
Business Journal says a lot for Passco’s<br />
culture and the happiness of their<br />
employees. Passco supports a work/life<br />
balance for each and every employee.<br />
Whether a team member has a son or<br />
daughter in sports, medical appointments,<br />
family commitments, or out-oftown<br />
visitors, Passco encourages them<br />
not to miss these opportunities and use<br />
company time in doing so. In the past<br />
“I want everyone who has<br />
worked with me or for me to be<br />
better off for the experience.”<br />
five years, Passco has grown from<br />
one office to six offices throughout<br />
the country. Remote employees<br />
are able to either work from home<br />
or rent office space within their local<br />
cities.<br />
BILL PASSO, FOUNDER & CEO<br />
Passco encourages employee<br />
advancement through inter/intra-department<br />
promotions and<br />
from 2018 to <strong>2019</strong> the company<br />
promoted 21 individuals, approximately<br />
38% of their employees.<br />
The majority of new hires are referred<br />
by other employees or industry<br />
peers. The<br />
President holds<br />
one-on-one meetings<br />
with each employee,<br />
and the CEO<br />
and executive team<br />
members know the<br />
names of employees’<br />
spouses and children.<br />
The best part about<br />
Passco is that it is a<br />
family, not just a job.<br />
2 0
Passion and<br />
Experience<br />
WHAT MAKES THEM GREAT<br />
HOW PASSCO MAKES ASSOCIATES<br />
FEEL SPECIAL<br />
At Passco, everyone gets their birthday off! They also<br />
have Trivia Fridays, close the office early during summer<br />
months, and highlight an employee each month in their<br />
newsletter. They celebrate anniversary milestones and<br />
significant growth by giving awards and cash gifts. And individuals<br />
are nominated for industry recognized awards.<br />
COOKIES & CRAP AND OTHER<br />
THINGS YOU MIGHT NOT KNOW<br />
ABOUT PASSCO<br />
Passco has “Cookies & Crap” days where the President will<br />
take associates to the local bakery to buy treats for fun.<br />
They also volunteer together at local charity events, participate<br />
in a company-wide summer getaway, and have random<br />
pizza parties because it’s either raining or the wind is<br />
too bad to go outside.<br />
GOING ABOVE AND BEYOND IS<br />
CAUSE FOR CELEBRATION<br />
Team members are celebrated with special awards for<br />
those who go above and beyond the call of duty at work.<br />
Associates receive corporate recognition at all staff meetings<br />
and via email as well as team lunches and other outings.<br />
2 1
RANKED #3 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Gables Residential<br />
3399 Peachtree Road | Suite 600 | Atlanta, GA 30326 | gables.com<br />
Gables Residential is an award-winning<br />
real estate company and privately held<br />
REIT that owns, develops, and manages<br />
high-quality communities in Established<br />
Premium Neighborhoods across the<br />
U.S. Gables’ mission statement, “Taking<br />
Care of the Way You Live,” is inspired<br />
by the values and goals they set out to<br />
achieve and maintain. Gables is among<br />
the best companies to work for as a result<br />
of their commitment to an associate<br />
first culture, which focuses on employee<br />
engagement, recognition, and wellness.<br />
“Our company knows that our<br />
greatest asset and distinguishing<br />
strength is our people.”<br />
Gables associates are the heart and<br />
soul of the company and a real differentiator.<br />
Recognizing their importance to<br />
the success of the company and keeping<br />
their associate first culture in mind,<br />
they introduced a recognition and rewards<br />
program called Gables Ovations.<br />
This online social recognition platform<br />
provides all associates with a way to celebrate<br />
milestones like birthdays<br />
and anniversaries, recognize associates<br />
who best model the company’s<br />
values, and for achieving high<br />
levels of sales and service performance.<br />
Associates can also receive<br />
points as part of the recognition,<br />
which are redeemable for a wide<br />
variety of awards.<br />
As a company committed to associates<br />
and their health, they<br />
offer a wellness program called<br />
Fit4Funds, which is designed to<br />
motivate associates to lead healthier,<br />
more active lives. Associates<br />
SUE ANSEL, PRESIDENT & CEO<br />
earn points through<br />
steps they take as<br />
well as by participating<br />
in wellness challenges.<br />
To ensure associates<br />
are happy and<br />
engaged, Gables<br />
conducts weekly<br />
pulse surveys which<br />
give them immediate<br />
feedback about<br />
what’s working and<br />
some opportunities<br />
to improve.<br />
2 2
Taking Care of the<br />
Way You Live<br />
WHAT MAKES THEM GREAT<br />
6 WEEK SABBATICAL WITH PAY?<br />
YES, PLEASE.<br />
Associates who have reached or exceeded 10 years of<br />
service with Gables are eligible for a six-week leave of absence<br />
with base pay. Every 5 years thereafter, associates<br />
are eligible for another sabbatical.<br />
A LITTLE SUNSHINE GOES A LONG<br />
WAY AT GABLES<br />
Gables provides financial assistance to associates in need.<br />
Through voluntary contributions given by fellow Gables<br />
associates, the fund provides assistance to those in the<br />
midst of a severe personal crisis. Established in 2002, this<br />
program has paid out over $250,000 to associates in need.<br />
TAKING CARE OF THE WAY<br />
ASSOCCIATES AND RESIDENTS<br />
LIVE<br />
At Gables Residential, they provide an exceptional work<br />
experience where associates come first and where living<br />
the company’s mission of “Taking Care of the Way You<br />
Live,” doesn’t just apply to the customers, but to associates<br />
as well.<br />
2 3
RANKED #4 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The Bascom Group<br />
26 Corporate Park Drive | Suite 200 | Irvine, CA 92606 | bascomgroup.com<br />
Bascom is a private equity firm specializing<br />
in value-added multifamily,<br />
commercial, and non-performing loans<br />
and real estate related investments and<br />
operating companies. Bascom sources<br />
value-added and distressed properties<br />
including many through foreclosure,<br />
bankruptcy, or short sales and repositions<br />
them by adding extensive capital<br />
improvements, improving revenue, and<br />
reducing expenses by realizing operational<br />
efficiencies through implementation<br />
of institutional-quality property<br />
management.<br />
Bascom, founded by principals Jerry<br />
Fink, David Kim, and Derek Chen, is one<br />
of the most active and seasoned buyers<br />
and operators of apartment communities<br />
in the U.S. Since 1996, Bascom has<br />
completed over $15.5 billion in multifamily<br />
and commercial value-added<br />
transactions including more than 321<br />
“We are so proud that Bascom<br />
Group has been recognized as an<br />
outstanding employer in the industry.<br />
Our people are the heart of our<br />
business and we strive to provide<br />
them with an exceptional workplace.”<br />
multifamily properties containing<br />
over 83,986 units.<br />
Bascom’s core strength is derived<br />
from a continuous focus on customer<br />
satisfaction. By focusing on<br />
its key competencies, the company<br />
has developed leadership and experience<br />
in various disciplines to<br />
drive product quality and over-deliver<br />
on client expectations. Bascom<br />
operates for the long-term<br />
continuity by focusing on integrity<br />
and partner alignment. Bascom<br />
SARAH OBERLY, DIRECTOR<br />
Group has created<br />
an amazing culture<br />
by providing education<br />
seminars<br />
and mentorship for<br />
employees, hosting<br />
company team<br />
building events,<br />
encouraging volunteering<br />
with local<br />
non-profits, and having<br />
healthy work-life<br />
balance.<br />
2 4
Integrity, Honesty,<br />
Fairness<br />
WHAT MAKES THEM GREAT<br />
A TEAM THAT PLAYS TOGETHER,<br />
STAYS TOGETHER<br />
Bascom hosts a team building event each summer so employees<br />
can bond outside of the office. Past events have<br />
included a badminton tournament, trip to Catalina to zip<br />
line, paintballing, learning the sport of curling, and sailing.<br />
STRENGTHENING COMMUNITIES<br />
AND ENGAGEMENT<br />
Bascom offers one to one vacation time for any time spent<br />
volunteering with a non-profit organization. Bascom also<br />
encourages employees to become involved with local<br />
charities they are passionate about, helping strengthen<br />
the community.<br />
SHOWING APPRECIATION HAS<br />
NEVER TASTED SO GOOD<br />
Bascom hosts a celebratory dinner for all internal employees<br />
at the beginning of each year to show appreciation for<br />
each employee’s hard work and dedication, and to celebrate<br />
the beginning of a new year. Bascom hand-delivers<br />
cookie baskets and gift cards for 3rd party onsite employees<br />
at each property to show appreciation each December.<br />
2 5
RANKED #5 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The Franklin Johnston Group<br />
300 32nd Street | Suite 310 | Virginia Beach, VA 23451 | tfjgroup.com<br />
The Franklin Johnston Group develops<br />
and manages multifamily residences in<br />
the senior, luxury, and affordable housing<br />
sectors.<br />
The company launched in 2013 with a<br />
profile of 38 properties and 5,500 residential<br />
units, and now owns and manages<br />
more than 16,000 units within 95<br />
properties in 7 states along the East<br />
Coast. When the Franklin Johnston<br />
Group was established, its founders<br />
wanted to create a company based on<br />
the core values of commitment, knowledge,<br />
teamwork, character, communication<br />
and balance.<br />
“Excellence in service is the<br />
key to our success.”<br />
The Franklin Johnston Group values career<br />
growth and provides continuing education,<br />
online and in person training,<br />
conference opportunities, tuition assistance,<br />
and quarterly and weekly employee<br />
recognition. Their hours of operation<br />
allow their team members to<br />
have work-life balance. They care<br />
about the health and wellness of<br />
their employees and offer fresh<br />
fruit and group fitness classes to<br />
team members.<br />
They also provide paid time for<br />
team members to give back to<br />
their community on their own in<br />
addition to group company volunteer<br />
opportunities.<br />
WENDELL FRANKLIN,<br />
CHAIRMAN & CEO<br />
TFJG values are instilled<br />
in team members<br />
from the beginning<br />
and in doing so<br />
they have created<br />
a positive environment<br />
with a culture<br />
of employees who<br />
work together to<br />
strive for excellence<br />
and love to give back<br />
to their community.<br />
2 6
Talent Runs<br />
Deep<br />
WHAT MAKES THEM GREAT<br />
CELEBRATE DAILY WITH THOSE<br />
WHO MOTIVATE AND SUPPORT<br />
Employee of the Quarter, “Weekly Be The Solution” winner,<br />
and team top achievers within The Franklin Johnston<br />
Group are celebrated with awards, paid time off, parking<br />
spots, and gift cards. Daily successes, birthdays, promotions,<br />
and work anniversaries, are celebrated with lunches,<br />
decorations, and treats.<br />
MAKING A DIFFERENCE AS A<br />
TEAM<br />
Associates at The Franklin Johnston Group volunteer,<br />
sponsor, and support causes inside and outside of their<br />
communities as a team which has in turn become a core<br />
part of their culture and created passionate, giving associates<br />
who enjoy giving back.<br />
GROWING TOGETHER,<br />
PERSONALLY AND<br />
PROFESIONALLY<br />
TFJG offers Group Workout classes, Fantasy Football Draft, League<br />
Sports teams, Social Hours, Holiday Parties, and Team Outings.<br />
They support personal and professional growth of their employees<br />
by encouraging attendance at industry conferences around<br />
the country.<br />
2 7
RANKED #6 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
JVM Realty<br />
903 Commerce Drive | Suite 250 | Oak Brook, IL 60523 | jvmrealty.com<br />
JVM Realty Corporation is a multifamily<br />
real estate investment and property<br />
management company headquartered<br />
in Oak Brook, Illinois. Since 1975, they’ve<br />
built a solid reputation and proven track<br />
record for financial success. In every aspect<br />
of their business, they are guided<br />
by firm principles, a commitment to excellence,<br />
and integrity. Always.<br />
Over the course of four decades, they<br />
have navigated multiple economic cycles<br />
and changing markets. Their track<br />
record of success has been achieved by<br />
remaining true to their disciplined investment<br />
strategy and effective property<br />
management principles.<br />
The JVM Leadership team brings over<br />
150 years of combined real estate experience<br />
to the company’s acquisition,<br />
investment and property operations<br />
activities. Their team of highly motivated<br />
and dedicated leaders is committed<br />
“It’s no longer about ‘the squeaky<br />
wheel getting the grease,’ but<br />
about nurturing a corporate culture<br />
that makes JVM the most desirable<br />
employer in the industry.”<br />
to the satisfaction and success of<br />
their residents, associates, investors<br />
and clients.<br />
A truly strong culture offers mutual<br />
support, promotes trust, rewards<br />
employees’ efforts, and ensures<br />
that employees know their work<br />
is meaningful. Instead of growing<br />
employees’ skills to match the<br />
companies needs, JVM looks for<br />
ways to grow the company based<br />
on employees’ passions. JVM also<br />
offers a Personal Development<br />
Plan (PDP) for an employee to<br />
JAY MADARY, CEO<br />
tell them what they<br />
would like to do next<br />
as a career path.<br />
Great property management<br />
creates and<br />
maximizes property<br />
value. JVM does<br />
both—and so much<br />
more. They attract<br />
and retain dedicated,<br />
on-site management<br />
teams at each<br />
apartment community.<br />
2 8
Invested<br />
WHAT MAKES THEM GREAT<br />
CORE VALUES KEEP THE ENGINE<br />
RUNNING<br />
The JVM core values reflect the attributes they look for in all<br />
JVM associates: Respect, Integrity, Commitment, Professionalism,<br />
and Accountability. They know that an investment in<br />
quality people is as important as an investment in quality<br />
communities.<br />
WITH ENOUGH CAFFEINE,<br />
EVERYTHING IS POSSIBLE<br />
JVM offers a laid back environment with a friendly and encouraging<br />
leadership team. To keep teams hydrated and<br />
motivated, they have access to unlimited soda, cappuccino,<br />
coffee, bottled water and tea. Easy access to management<br />
for growth and guidance, team members are encouraged<br />
to succeed and grow.<br />
ASSOCIATE RECOGNITION<br />
FOSTERS EXCELLENCE<br />
JVM’s associate recognition and rewards programs are<br />
a cornerstone of the JVM philosophy. They acknowledge<br />
associates for their contributions and commitment to<br />
their mission, vision, and values. That is why JVM presents<br />
awards on a quarterly and annual basis to recognize outstanding<br />
performance.<br />
2 9
RANKED #7 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Olympus Property<br />
500 Throckmorton St. | Suite 300 | Fort Worth, TX 76102 | olympusproperty.com<br />
Olympus Property is an innovative and<br />
growing full-service multifamily investment<br />
and property management organization<br />
headquartered in Fort Worth,<br />
Texas.<br />
Olympus was founded in 1992 with the<br />
intent to become a leader in the multifamily<br />
real estate business by providing<br />
superior living environments and<br />
unparalleled service. Through the collective<br />
talent and extreme discipline of<br />
their teams, entrepreneurial management,<br />
and leadership strength, Olympus<br />
is able to achieve improved quality<br />
of life for their customers and profitable<br />
investments for their partners.<br />
Because they are in investment and service-oriented<br />
business, Olympus is able<br />
to maintain a constant presence in local<br />
markets and create value in all phases<br />
of the real estate cycle. Their leadership<br />
“Olympus is truly a place to<br />
further one’s career.”<br />
has many years of relevant real<br />
estate industry experience, bringing<br />
to the team proven success in<br />
identifying, acquiring and managing<br />
real estate investments. This<br />
process is actively managed by the<br />
principals of the firm to deliver exceptional<br />
returns to their investors<br />
while minimizing risk.<br />
Their valued team members experience<br />
the creative form of their<br />
existence and exceptional outline<br />
DOUG PALMER,<br />
NATIONAL DIRECTOR<br />
OF CONSTRUCTION<br />
of what they stand<br />
for - first-rate results<br />
for their residents.<br />
They believe every<br />
individual offers<br />
something different,<br />
thus allowing their<br />
business to exceed<br />
all others.<br />
3 0
More Than Just a<br />
Place To Live<br />
WHAT MAKES THEM GREAT<br />
SERVICE AND ACTION CREATE<br />
CAMARADERIE<br />
Volunteer hours are paid for by the company for Olympus<br />
employees to participate in local volunteer opportunities,<br />
such as the Boys & Girls Club and blood drives. They also<br />
participate in local apartment association events with other<br />
management companies.<br />
#FRIDAYSHOUTOUTS<br />
Every Friday, the Olympus team sends shout-outs to<br />
everyone highlighting the great work employees are doing.<br />
Within each region of the country, the top team is selected<br />
based on overall performance in service requests<br />
completed, budgets met, and overall customer satisfaction<br />
as monitored through surveys.<br />
ESCAPE ROOMS AND SWAG KEEP<br />
THE MOMENTUM HIGH<br />
To boost morale, Olympus’ training and human resources<br />
team leaders travel to the various regions around the<br />
country and take associates out to do fun activities, like escape<br />
rooms, with their colleagues they may not see every<br />
day. Also, new hires receive welcome packets with unique<br />
Olympus branded items.<br />
3 1
RANKED #8 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Berger Rental Communities<br />
1275 Drummers Lane | Suite 220 | Southeastern, PA 19399 | rentberger.com<br />
Berger Rental Communities owns, operates,<br />
and provides third-party management<br />
services for 33 apartment communities<br />
across 3 states. BRC’s company<br />
standards are the core of the portfolio.<br />
They continue to focus on the same<br />
family-based values on which the company<br />
was founded in 1973.<br />
BRC’s success is the result of their<br />
award-winning team’s commitment and<br />
hard work. Some team members have<br />
been with them for over 30 years. They<br />
are always on the lookout for exceptional<br />
people to join the team so they can<br />
continue to offer residents the superior<br />
level of service they deserve.<br />
BRC provides generous benefit packages,<br />
support and training, and many<br />
opportunities for fun to their employees.<br />
At BRC, employee success is a top<br />
priority. If something could be done<br />
“We believe in hiring people<br />
who are highly motivated and<br />
creating a culture that is inspiring<br />
to them because that’s<br />
how you build passion within<br />
an organization.”<br />
better, they are not afraid to make<br />
a change. They explore new training<br />
methods, remain current on<br />
changing technology, and conduct<br />
regular employee surveys. They<br />
are dedicated to serving customers,<br />
caring for one another, and<br />
delivering great results.<br />
Each week an employee provides<br />
a video message for the entire<br />
company about what a specific<br />
company fundamental means to<br />
BILL NYE, COO<br />
him or her.<br />
These fundamentals<br />
guide BRC’s daily<br />
decision-making in<br />
what is referred to<br />
as “The Berger Way.”<br />
3 2
Living, On Your<br />
Terms<br />
WHAT MAKES THEM GREAT<br />
EVERYBODY IN THE BOAT!<br />
Berger Rental Communities provides amazing personal<br />
experiences for their team when they reach milestone anniversaries<br />
with the company. These experiences include<br />
trips, cruises, concerts, sporting events and more. Even<br />
the Executive and Leadership team went on a white-water<br />
rafting in Colorado.<br />
ANNUAL RECOGNITION FOR THE<br />
ENTIRE COMPANY IS A MUST<br />
Every year BRC holds their annual Summit. It is an opportunity<br />
for the entire team to come together to learn, grow,<br />
and enhance their company culture. They have an awards<br />
dinner and recognize all the teams and team members<br />
that have excelled throughout the year.<br />
FEEDBACK IS CRUCIAL FOR<br />
ASSOCIATE ENGAGEMENT<br />
Every March and September BRC hosts a group outing for<br />
all of service managers followed by a round table discussion<br />
on how to improve as a company. The same is done<br />
for community managers every April and October. These<br />
activities provide a source for bonding and fun, and a platform<br />
to talk about current issues.<br />
3 3
RANKED #9 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Keener Management<br />
1560 W Bay Area Blvd. | Suite 110 | Friendswood, TX 77546 | keenerinvest.com<br />
Keener Investments is a value-add multifamily<br />
investor located in Houston,<br />
Texas. Keener Investments specializes<br />
in the acquisition and rehabilitation of<br />
under-managed or distressed Class “B”<br />
or “C” multifamily assets.<br />
Keener Management is a growing multifamily<br />
property management company<br />
managing properties for Keener<br />
Investments. Stephen Smith, Founder<br />
and CEO of Keener Investments, is an<br />
experienced entrepreneur and has an<br />
extensive background in finance. Prior<br />
to founding Keener Investments, Mr.<br />
Smith co-founded Clean Energy Capital<br />
in 2009, a boutique investment bank located<br />
in Houston, Texas. At Clean Energy<br />
Capital, Mr. Smith advised clients on<br />
high profile projects, with transactions<br />
totaling over $17 billion.<br />
“We value our employees<br />
and show them appreciation<br />
through respect, autonomy,<br />
and opportunity.”<br />
Jerry Smith is the COO of Keener Investments<br />
and brings a significant<br />
background of implementing accounting<br />
systems and streamlining<br />
back office processes to<br />
the firm. Prior to joining Keener<br />
Investments, Jerry served as Vice<br />
President and Controller of Freeport<br />
LNG, a privately held company<br />
with over $15 billion in assets.<br />
Keener recongizes each employee<br />
and works as a team for the best<br />
STEPHEN SMITH,<br />
FOUNDER & CEO<br />
results. Keener Management<br />
is a very<br />
happy company that<br />
enjoys treating their<br />
teams to as many<br />
events as possible.<br />
They celebrate their<br />
successes together.<br />
3 4
A Better<br />
Outcome<br />
WHAT MAKES THEM GREAT<br />
AUTONOMY LEADS TO<br />
ENGAGEMENT<br />
Keener invests in developing leaders that will make an<br />
impacting difference in their respective fields involving all<br />
aspects of multifamily property management. They foster<br />
autonomy allowing influential team members to cultivate<br />
an innovative and productive working environment.<br />
COMMITMENT IS AN ACT,<br />
NOT A WORD<br />
Keener’s winter event includes a ceremony where employees<br />
and teams are recognized for their ongoing commitment<br />
to excellence and shown appreciation through<br />
awards and financial compensation. Keener also hosts at<br />
least 2 companywide employee events each year to show<br />
appreciation.<br />
GENIUS IS IN THE IDEA, IMPACT<br />
COMES FROM ACTION<br />
Keener leaders understand the impact of what a simple<br />
but sincere “Thank You for Your Hard Work!” can do for an<br />
employee’s morale. They support career growth by promoting<br />
valuable team members to positions where they<br />
will positively impact relations with internal and external<br />
clients.<br />
3 5
RANKED #10 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Apartment Dynamics<br />
501 Ferndale Boulevard | High Point, NC 27262 | aptdynamics.com<br />
Apartment Dynamics began in 1996 as a<br />
training and consulting firm. They have<br />
grown steadily and strategically, with<br />
the goal of growing only as fast and as<br />
far as they can maintain their culture<br />
all the way to the end user. They now<br />
manage over 3,300 multifamily units in<br />
North and South Carolina.<br />
Without exception, they have improved<br />
the Net Operating Income of every asset<br />
managed, even in economic downturns.<br />
In part, this is the result of well-planned<br />
value add strategies and strong, creative<br />
marketing. But no matter how good<br />
the planning, it could never be accomplished<br />
without a team of skilled, caring<br />
and fully engaged team members.<br />
“We consistently receive more<br />
than we provide in terms of<br />
loyalty, caring, and results<br />
which ultimately benefits our<br />
clients and residents.”<br />
TOM GWYN, PRESIDENT<br />
At Apartment Dynamics they often say<br />
they are surrounded by greatness, referring<br />
to the employees who bring<br />
about the excellent results their investors<br />
experience. They respect employees<br />
as the trusted experts in<br />
their fields, allowing them the autonomy<br />
and support to fulfill their<br />
rolls. Recognizing their individuality<br />
and skills, they try to provide the<br />
tools and training they need to get<br />
their jobs done. They listen and<br />
make course corrections based on<br />
their feedback, and back them up<br />
when they need it. If asked, most<br />
employees would say that if they<br />
need a decision, need to talk something<br />
through, need<br />
to reach someone<br />
for support, they can<br />
always find support.<br />
They hope to continue<br />
to grow, and with<br />
the team they have<br />
in place, great things<br />
are ahead.<br />
3 6
Building Value<br />
WHAT MAKES THEM GREAT<br />
THESE ARE A FEW OF MY<br />
FAVORITE THINGS<br />
They welcome every new employee with a welcome card<br />
signed by the home office team, as well as a card from<br />
one of the company owners. Every employee fills in a<br />
“Favorite’s Sheet” that is used to give special personalized<br />
gifts, acknowledgements and “thanks for” accomplishments,<br />
achievements, or just because.<br />
LIFE SHOULD NOT ONLY BE<br />
LIVED, IT SHOULD BE<br />
CELEBRATED<br />
Births, marriages, new homes, and more are celebrated.<br />
Email blasts are sent to the entire team when individuals<br />
and communities reach milestones, like 100% occupancy.<br />
They send birthday and anniversary cards, have holiday<br />
events, and invite family members to many events.<br />
TOM. HAS GONE. BANANAS.<br />
Apartment Dynamics holds company competitions and<br />
contests, themed internal events, and the owner even<br />
appears in costume to entertain at these fun events.<br />
They make training fun and memorable, and think that<br />
everything is more fun if there is food involved!<br />
3 7
RANKED #11 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
American Communities<br />
2800 N Dallas Pkwy. | Suite 324 | Plano, TX 75093 | americancommunities.com<br />
American Communities is a family run<br />
business founded on passion and drive.<br />
Striving to keep a fine balance between<br />
the passion for creating family oriented<br />
communities for residents and teams,<br />
and the drive to provide both the best<br />
service and the most empowering atmosphere,<br />
makes American Communities<br />
a leader within the multifamily industry.<br />
American Communities focuses on<br />
strong leadership. Their belief is if they<br />
empower their team members to be a<br />
strong advocate for the company, they<br />
will naturally take care of the residents<br />
to the very best of their ability. If the<br />
community and their team members<br />
are happy, everybody wins.<br />
Vision is executed at American Communities<br />
by making <strong>Innovation</strong>, Pride<br />
and Passion part of the plan. The owners<br />
truly value their employees and<br />
“Supporting our employees<br />
and creating a culture that<br />
encourages people to thrive<br />
and grow is very important to<br />
American Communities.”<br />
promote a culture of collaboration<br />
and honest communication.<br />
Together with positive attitudes,<br />
they can accomplish anything. The<br />
leadership team and associates<br />
value one another as their own<br />
family and ensure that the people<br />
are at the forefront of everything<br />
they do.<br />
KIMBERLY HANLON,<br />
HR MANAGER<br />
Strong competitive benefits, generous<br />
paid time off, employee recognition,<br />
fun events,<br />
growth from within,<br />
and a family-fun<br />
environment are all<br />
part of what makes<br />
American Communities<br />
a Best Place to<br />
Work!<br />
3 8
Balance, Passion,<br />
and Drive<br />
WHAT MAKES THEM GREAT<br />
THE BEST THINGS HAPPEN<br />
UNEXPECTEDLY<br />
They celebrate a job well done by going the extra mile<br />
and doing the unexpected. That includes random gifts like<br />
Starbucks, cookies, Edible Arrangements, catering lunches<br />
and spontaneous get togethers. American Communities is<br />
invested in celebrating the successes of colleagues, both<br />
personally and professionally.<br />
CELEBRATE AND MAGNIFY THE<br />
ACCOMPLISHMENTS OF OTHERS<br />
American Communities provides a lounge room for employees<br />
to relax, play games, listen to music or watch television.<br />
A hand written note is sent to every associate on<br />
his or her birthday and anniversary. The company hosts<br />
an annual award luncheon every year where awards and<br />
prizes are given out.<br />
IF YOU AREN’T HAVING FUN,<br />
WHY DO IT?!<br />
Fun at the company is an ongoing matter. This message<br />
permeates throughout the organization. Work should be<br />
fun every day. American Communities has extracurricular<br />
activities such as bowling, whirly ball, BBQs, happy hours,<br />
holiday parties, birthday celebrations and spontaneous<br />
get togethers.<br />
3 9
RANKED #12 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Baron Properties<br />
1401 17th Street | Suite 700 | Denver, CO 80202 | baronproperties.com<br />
Baron Properties specializes in multifamily<br />
housing, with corporate headquarters<br />
located in Colorado and a regional<br />
office based in Arizona.<br />
Driven by professionalism, extensive<br />
property knowledge and operational<br />
expertise, Baron provides an elevated<br />
experience of extraordinary service.<br />
The company prides itself on exceeding<br />
expectations of growth and generating<br />
continued value. With properties and<br />
assets located in highly desirable Colorado,<br />
Texas, Idaho, and Arizona areas,<br />
they are provided the opportunity to be<br />
a part of the gentrification of surrounding<br />
neighborhoods and submarkets.<br />
Baron’s persistent commitment in the<br />
investment of innovative ideas allows<br />
them the ability to excel in efficiency and<br />
industry-leading advancements in technology.<br />
Most importantly, their people<br />
“We believe a strong culture<br />
leads to a higher level of success<br />
for our employees and<br />
our business.”<br />
remain the defining difference in<br />
how they surpass the competition<br />
and create a culture in which individuals<br />
can thrive and be proud to<br />
work and live.<br />
Baron is a very family oriented<br />
organization that cares about it’s<br />
employees. They strive to ensure<br />
a pleasant work environment for<br />
everyone.<br />
ELIZABETH SCHLOSS,<br />
PRESIDENT<br />
Baron does their best to keep associates<br />
when properties<br />
are sold and,<br />
to date, have been<br />
very successful in<br />
making this happen.<br />
Baron is a very caring<br />
company and a<br />
great place to work.<br />
It doesn’t seem like<br />
“work” when you are<br />
having fun.<br />
4 0
Culture Starts at<br />
the Top<br />
WHAT MAKES THEM GREAT<br />
BEING AN OCTOPUS HAS NEVER<br />
SOUNDED SO GOOD<br />
Baron’s “Octopus Award” is presented to the person who<br />
has his or her hands in everything. The doer of all the<br />
things, the wearer of all the hats, the one you count on<br />
to go above and beyond to take on new tasks or to help<br />
the team. They also participate in an annual Rockies game,<br />
a volunteer day with Extreme Community Makeover, and<br />
plenty of happy hours!<br />
NOT ONLY ON APRIL FOOL’S<br />
DAY...<br />
Associates at Baron Properties like to play fun pranks on<br />
each other so keep your eyes and ears open! Team members<br />
also participate in quarterly birthday celebrations,<br />
fantasy football leagues, and team lunches.<br />
FUN AND GAMES ARE GREAT, BUT<br />
CORE VALUES ARE KEY<br />
Guided by their core values and philosophies, Baron’s vision<br />
is to inspire innovation and create industry setting<br />
standards. They take pride and ownership in their commitment<br />
to the recruitment of extraordinary talent and<br />
the partnerships they develop through trust and mutual<br />
understanding of expectations.<br />
4 1
RANKED #13 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Wesley Apartment Homes<br />
1010 Huntcliff | Suite 2210 | Atlanta, GA 30350 | wesleyapartments.com<br />
Wesley Apartment Homes is an innovative<br />
apartment management company<br />
serving Metro Atlanta for the past<br />
25 years. With more than 13 apartment<br />
communities strategically located<br />
throughout the city, Wesley has the perfect<br />
place for residents to call home.<br />
Wesley Apartment Homes has an unparalleled<br />
Customer Service Program.<br />
They place top priority on service calls,<br />
and no job is finished until the resident<br />
receives a courtesy follow-up call from<br />
a member of the Wesley Management<br />
Team.<br />
“It is extremely humbling to be<br />
able to participate in the Best<br />
Places to Work <strong>Multifamily</strong>®<br />
and be nominated amongst<br />
some of the industry’s best<br />
professionals.”<br />
Wesley Apartment Homes wants residents<br />
to fully enjoy not only their apartment<br />
home but also their community.<br />
Wesley communities display large and<br />
open common areas, inside and out,<br />
boasting spacious beauty designed distinctly<br />
for their pleasure. Tastefully landscaped<br />
grounds are part of the<br />
complete Wesley package.<br />
Wesley communities feature<br />
swimming pools, tennis courts and<br />
clubhouses that rival the world’s<br />
most popular vacation spots. Fitness<br />
rooms, stacked with state-ofthe-art<br />
equipment, are available<br />
along with picnic areas, playgrounds,<br />
walking trails and lakes.<br />
As a company, Wesley Apartment<br />
NACHO DIEGO,<br />
REGIONAL MANAGER<br />
Homes is about being<br />
encouraged and<br />
motivated to accomplish<br />
extraordinary<br />
things. They truly<br />
appreciate their employees’<br />
hard work<br />
and dedication.<br />
4 2
Smooth Move<br />
Guaranteed<br />
WHAT MAKES THEM GREAT<br />
WHO DOESN’T LOVE A FANCY<br />
DINNER!<br />
Wesley believes coming to work everyday should be an<br />
environment that is enjoyable and something to look<br />
forward to. They allow teams to close the office for a few<br />
hours on a random day and take them out to lunch. They<br />
host annual retreats, fancy dinners, and invite all team<br />
members to participate in volunteer opportunities around<br />
their communities.<br />
PERSONAL INTERACTIONS GO A<br />
LONG WAY<br />
Regional Managers are extremely hands on and visit all<br />
communities on a weekly basis. They make sure that all<br />
team members feel included in the overall goals of the<br />
community and company. Simply asking a specific team<br />
member “how are you doing?” and “what can i do for you<br />
today?” makes all the difference.<br />
LACE UP AND GRAB YOUR BIKE<br />
Principals from their Company invite groups of employees<br />
on annual cycling trips in Europe including Spain, Italy,<br />
and Greece. Wesley Apartment Homes also engages team<br />
members of all roles in different annual retreats to celebrate<br />
everyone’s success and recharge batteries.<br />
4 3
RANKED #14 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Presidium Property Management<br />
3100 McKinnon Street | Suite 250 | Dallas, TX 75201 | presidiumre.com<br />
Presidium is a diversified real estate<br />
investment and management firm specializing<br />
in opportunistic developments<br />
that add millions in financial value to<br />
the community. Their areas of focus are<br />
acquisitions, development, renovations<br />
and management of multifamily assets<br />
throughout Texas, Maine and Florida.<br />
Since 2003, Presidium has grown from a<br />
two-man operation to almost 300 team<br />
members, 13,000+ apartment units,<br />
and over 70 assets under management.<br />
With corporate offices in both Dallas<br />
and Austin, Texas, Presidium’s team is<br />
distinguished by the diversity, depth<br />
and character of its people. <strong>Innovation</strong>,<br />
integrity, persistence and honesty are<br />
the hallmarks of this organization.<br />
“Employee engagement is an<br />
extremely powerful indicator<br />
of organizational success.”<br />
Presidium is a best place to work for<br />
many reasons, but the devotion and investment<br />
in team members plays a pivotal<br />
role in their success. Reaching<br />
personal and professional goals is<br />
a priority within the organization.<br />
Knowing that not every road is<br />
perfectly straight, they allow team<br />
members to explore opportunities<br />
on other teams within the organization<br />
in addition to their own.<br />
They want all team members to<br />
love what they do and continue<br />
learning. They work hard to ensure<br />
LINDSAY COLBERT, COO<br />
all team members<br />
have a voice and<br />
know that their voice<br />
is being heard. Team<br />
members know that<br />
they have the power<br />
to create their own<br />
success, and leadership<br />
is there to mentor<br />
them through<br />
that process.<br />
4 4
Opportunity, Expertise,<br />
Sustainability, Talent<br />
WHAT MAKES THEM GREAT<br />
BUILDING COMMUNITY WITHIN<br />
THE COMPANY<br />
The heart of Presidium truly lies within the people in the<br />
office. In an effort to emphasize the community feel within<br />
the company, Presidium runs an internal Facebook page<br />
dedicated to employee shout-outs for birthdays, work anniversaries,<br />
promotions, and exciting life events such as<br />
births, marriages and graduations.<br />
SURPRISE TREATS, OFFICE<br />
PRANKS, AND POPCORN<br />
Team members engage in silly office pranks and are often<br />
surprised with treats in the lounge, movies and popcorn in<br />
the conference room and attend scheduled summer team<br />
building events. The office is outfitted with fun activities<br />
such as a ping pong table and an on-going customized<br />
“company photo” puzzle in the lounge.<br />
IT’S NOT ALL GAMES, BUT IT’S<br />
ALL FUN<br />
In order to support a healthy lifestyle, Presidium team<br />
members also make sure to get active together. The team<br />
routinely schedules private, company-sponsored cycling<br />
or Zumba classes in the afternoon.<br />
4 5
RANKED #15 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Hankin Apartments<br />
707 Eagleview Boulevard | Exton, PA 19341 | hankinapartments.com<br />
Hankin Group is a privately owned full<br />
service real estate development company<br />
located in Chester County, Pennsylvania.<br />
Founded in 1958, Hankin Group<br />
has completed over 7,000 residences,<br />
2,500 apartments, and over 3,000,000<br />
square feet of commercial space including<br />
retail, office laboratory, civic and industrial<br />
uses.<br />
Hankin Apartments is a division of<br />
Hankin Group. The organization as a<br />
whole is comprised of professionals<br />
with experience in planning, design,<br />
engineering, legal, approvals, finance,<br />
construction, leasing, sales & marketing<br />
and property management. With this<br />
full range of capability, Hankin Group<br />
guides every aspect of a project from<br />
conception to completion.<br />
“Property Management isn’t<br />
always easy but having the<br />
backing of a strong team<br />
makes all the difference.”<br />
Years in the making, the vision of Hankin<br />
Apartments was shaped in 2013 to establish<br />
a name and place in the<br />
multifamily industry for their dedicated<br />
management services.<br />
Hankin Apartments prides itself<br />
on innovative approaches, quality<br />
design and environmental integrity<br />
- a combination that gives them<br />
a coveted position in the local and<br />
national market.<br />
BECKY REEVES,<br />
VP OPERATIONS<br />
Hankin offers a comprehensive<br />
benefits package and prides themselves<br />
in being an<br />
employer of choice.<br />
With an average employee<br />
tenure of 12<br />
years, they strive to<br />
develop their employees<br />
and promote<br />
growth from<br />
within.<br />
4 6
Your Story Starts<br />
Here<br />
WHAT MAKES THEM GREAT<br />
STAY HEALTHY, STAY HAPPY,<br />
HELP OTHERS<br />
Corporate Social Responsibility is a priority to Hankin<br />
Apartments. They have a Hankin Foundation that matches<br />
donations to various non-profits. They also offer a wellness<br />
program that includes free gym memberships for<br />
team members.<br />
ARE YOU READY FOR A GOOD<br />
TIME?<br />
The team at Hankin knows how to have a good time with<br />
happy hours, out of office sporting events, and annual holiday<br />
parties, to name a few. They also support each other<br />
with a program where “compliment cards” are given to<br />
employees who deserve recognition.<br />
TOUGHER THAN THE TOUGH<br />
MUDDER<br />
Associates at Hankin keep active and build relationships<br />
through various events and activities including: field days,<br />
juicing workshops, complimentary “first Friday lunches”,<br />
tough mudder competitions, and the company softball<br />
team.<br />
4 7
RANKED #16 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
CWS Apartment Homes<br />
9606 North Mopac Expressway | Suite 500 | Austin, TX 78759 | cwsapartments.com<br />
CWS Apartment Homes specializes in<br />
the management of luxury apartment<br />
communities in fast growing American<br />
cities. The company operates by a strong<br />
set of core values: 1. Honoring thier<br />
word, 2. Ethical dealings are paramount,<br />
3. A respect for people, 4. Requirement<br />
for profitability and sustainability, and<br />
5. A demand for excellence with a sense<br />
of urgency. Their purpose statement of<br />
“Enhancing Lives...the CWS Way” holds<br />
true in all of their interactions and plays<br />
a huge part in their family-like culture.<br />
One of their best investments has always<br />
been the people that work with them.<br />
They care deeply about the well-being<br />
of their employees. Supporting and developing<br />
every member of their talented<br />
team is an important key to their overall<br />
success.<br />
“A supported team member is<br />
one who feels empowered to<br />
do his or her job to the best of<br />
their ability.”<br />
At CWS, they truly care about their customers,<br />
investors, communities,<br />
team members and each other.<br />
That’s what makes them a “best”<br />
place to work.<br />
Health and wellness are of the utmost<br />
importance for the wellbeing<br />
of team members. The Sustainably<br />
Healthy Wellness Program is<br />
designed to inform and educate<br />
CWS team members on the seven<br />
different dimensions of wellness.<br />
CWS team members can submit<br />
GARY CARMELL, PRESIDENT<br />
receipts for any fitness<br />
related purchase<br />
and receive up<br />
to $100 reimbursement<br />
per year.<br />
Teams are encouraged<br />
to foster a<br />
culture of wellness<br />
throughout their<br />
lives.<br />
4 8
Enhancing Lives<br />
WHAT MAKES THEM GREAT<br />
WE ALL SCREAM FOR ICE<br />
CREAM...PARTIES!<br />
Throughout the year, each region comes together to celebrate<br />
their accomplishments and to promote camaraderie<br />
through Regional Fun Days. This is so important to CWS<br />
as a company, they made it a company-wide objective to<br />
celebrate with family picnics, boat day, sporting events,<br />
holiday celebrations, pot lucks, pizza days, and ice cream<br />
parties.<br />
GIVING BACK AS A TEAM<br />
NATIONWIDE<br />
To give team members the opportunity to volunteer together,<br />
CWS came up with National Day of Caring. Through<br />
several organized volunteer events nationwide, team<br />
members participate in various opportunities during the<br />
work day. It is one of the most anticipated days of the year.<br />
“One Team. One Goal. One Day.”<br />
PROMOTING THE FAMILY BOND<br />
BETWEEN TEAM MEMBERS<br />
YouEarnedIt! is an online program that allows team members,<br />
managers, and leaders to recognize each other. They<br />
can give points from their giving bucket to other team<br />
members across the CWS Nation. They can then redeem<br />
these points for experiences, parties with their team, gift<br />
cards, additional giving points, or purchase items of their<br />
choice.<br />
4 9
RANKED #17 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
IMT Residential<br />
15303 Ventura Blvd. | Suite 200 | Sherman Oaks, CA 91403 | imtresidential.com<br />
Founded in 1992, what began as a startup<br />
company managing four apartment<br />
buildings totaling 62 apartment units<br />
with one employee in their first year<br />
of operation, has grown into a leading<br />
nationwide apartment operator with<br />
a portfolio that includes over 60 apartment<br />
communities exceeding 20,000<br />
apartment homes with over 600 associates<br />
today.<br />
IMT Residential has dedicated themselves<br />
to over 25 years of “putting you<br />
first” in everything they do and optimistically<br />
look to their future to set new<br />
standards for excellence in their field.<br />
Central to achieving this vision is focusing<br />
on Putting You First into everything<br />
they do. By Putting You First, you can always<br />
expect their best performance and<br />
to be their top priority whether you are<br />
a resident, associate or investor. Putting<br />
“The key to achieving our<br />
operating objectives is<br />
superior associates.”<br />
SCOTT BURNS, SVP<br />
You First drives IMT to continually<br />
change and improve how they do<br />
business.<br />
By focusing on associates and<br />
cutting edge technology, IMT has<br />
consistently set new standards for<br />
excellence in their field. They recruit<br />
and hire the best people and<br />
then train, challenge and retain<br />
them by rewarding their outstanding<br />
contributions to the success<br />
of the company. IMT combines<br />
its human efforts<br />
with a commitment<br />
to technology. By<br />
using leading edge<br />
technology IMT capitalizes<br />
on the skills<br />
and abilities of their<br />
associates to provide<br />
superior service to<br />
their residents.<br />
5 0
Putting You First<br />
WHAT MAKES THEM GREAT<br />
WHEN IN DOUBT, ZUMBA IT OUT<br />
IMT’s goal is to make the everyday work experience enjoyable<br />
as well as productive. One of the ways this is accomplished<br />
is by incorporating fun into meeting agendas such<br />
as a Zumba break; holding a jeopardy themed contest with<br />
work related questions; and celebrating recent birthdays,<br />
anniversaries, promotions, and accomplishments.<br />
SURPRISE CELEBRATIONS KEEP<br />
THE EXCITEMENT HIGH<br />
IMT is mindful that what one person views as most meaningful<br />
may not resonate as strongly for another. Therefore,<br />
celebrations are provided in different forms to ensure<br />
that each person feels valued. Celebrations are<br />
periodic, planned and unplanned, announced and unannounced<br />
for elements of fun and excitement in the work<br />
environment.<br />
YOU HAD ME AT SNACKS<br />
The IMTeam Cafe is the hub of the office. It’s a comfortable<br />
room with pleasing décor, music or TV playing, and it’s<br />
stocked with a variety of healthy snacks and drinks. It’s a<br />
significant ongoing expense that has paid huge dividends<br />
in the form of enhanced teamwork and connection with<br />
the company.<br />
5 1
RANKED #18 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Pathlight HOME<br />
3200 W. Colonial Drive| Orlando, FL 32808 | pathlighthome.org<br />
Pathlight HOME is a 501(c)(3) nonprofit<br />
organization which is Central Florida’s<br />
first and largest provider of permanent<br />
affordable apartment units for<br />
homeless men and women. Through<br />
their proven Housing First model, four<br />
Supportive Housing Programs, compassionate<br />
property management, and two<br />
economic social enterprise programs,<br />
Pathlight HOME is changing the lives of<br />
homeless and low income persons in<br />
their community.<br />
Every day, Pathlight HOME provides<br />
more than 600 formerly homeless residents<br />
with permanent housing and support<br />
services, offering hope and a sense<br />
of pride not found on the street or in the<br />
woods. Over the course of our 27 years<br />
of service to the community, they have<br />
provided over 6,000 people with stable<br />
housing and a new outlook on life. Because<br />
they assist the least among us<br />
“A small yet mighty staff dedicated<br />
to changing the lives of<br />
homeless neighbors through<br />
permanent housing and support<br />
services.”<br />
coming from difficult homeless<br />
situations, their work is not for the<br />
faint of heart. Employees see their<br />
work as a mission of helping those<br />
who need it the most. They act as<br />
a family to each other and while<br />
they are not a faith-based organization,<br />
they rely on faith in everything<br />
they do.<br />
Because they are a non-profit, they<br />
have a small margin of “profit” to<br />
reward employees. Even with this<br />
small margin, they make a diligent<br />
HELAINE BLUM, PRESIDENT<br />
effort to provide employees<br />
with the best<br />
benefits that can be<br />
found among companies<br />
in the community.<br />
They also put a<br />
strong emphasis<br />
on being a compassionate<br />
workplace<br />
and remembering to<br />
have fun.<br />
5 2
Pioneering<br />
Housing First<br />
WHAT MAKES THEM GREAT<br />
UNIQUE TEAM PROVIDING<br />
EXTRAORDINARY SERVICES<br />
As both a nonprofit organization and social enterprise,<br />
Pathlight HOME is itself unique among multifamily providers.<br />
In addition to the ongoing responsibilities adherent<br />
in the industry, their team boasts a special “icing on the<br />
cake.” They permanently house more than 600 formerly<br />
homeless men and women in their facilities, helping them<br />
to change their lives.<br />
SPECIAL TRAINING FOR SPECIAL<br />
HEARTS<br />
They uniquely provide their entire staff with special training<br />
in a variety of social services arenas to support them<br />
as they assist residents; and they partner with community<br />
agencies and other nonprofits for staff to call upon. The<br />
associates’ personal wellbeing is of utmost importance to<br />
Pathlight, as evidenced by the meetings, gatherings and<br />
celebrations.<br />
COMPASSION AND FUN ARE A<br />
GREAT MIX<br />
Quarterly team-building events, which begin with the presentation<br />
of their “Years of Service” anniversary pins, and<br />
blossom into special group activities such as a painting<br />
parties (complete with instructor and snacks), offsite holiday<br />
luncheons, gift exchanges, the Andretti Indoor Karting<br />
experience, and an exciting Escapology adventure are a<br />
wonderful way to say, “Thank you.”<br />
5 3
RANKED #19 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Centra Partners<br />
3730 Cypress Creek Parkway | Suite 300 | Houston, Texas 77068 | centrapartners.com<br />
Centra Partners is an Accredited Management<br />
Organization (AMO) specializing<br />
in asset and property management,<br />
financial, brokerage and receivership<br />
services for commercial and multifamily<br />
properties in Texas and the Southwest<br />
for Institutional clients and other substantial<br />
private owners of real property.<br />
Centra Partners promotes the philosophy<br />
that follows the “Live a life that matters”<br />
mindset. Life is short and in the<br />
end what will matter is not what they<br />
bought, but what they built. Not what<br />
they have gotten but what they gave.<br />
What will matter is every act of integrity,<br />
compassion, courage or sacrifice that<br />
enriched, empowered or encouraged<br />
others to follow their example. Living<br />
a life that matters doesn’t happen by<br />
accident, it happens by choice. Centra<br />
Partners leadership and team members<br />
have created and cultivated a company<br />
“To be nominated 2 years in<br />
a row and included as a <strong>2019</strong><br />
winner reflects the heart and<br />
caring of our Centra family.”<br />
culture that promotes loyalty, hard<br />
work & dedication and they continually<br />
strive to have a company<br />
that they can all be proud of.<br />
DUSTY WOLF,<br />
OWNER & PRESIDENT<br />
As a ‘work family’ they celebrate<br />
the triumphs and in the toughest<br />
of times they hold each other up,<br />
not just from team member to<br />
team member, property to property,<br />
but also the love and encouragement<br />
from the Centra Partners<br />
senior management is unparalleled.<br />
The support, understanding<br />
and compassion<br />
shared in births,<br />
illnesses, deaths, as<br />
well as celebrating<br />
individual and family<br />
accomplishments,<br />
is a very large part<br />
of the long-term<br />
success, foundation,<br />
and essence of<br />
which Centra Partners<br />
prides itself.<br />
5 4
Exceeding<br />
Expectations<br />
WHAT MAKES THEM GREAT<br />
AIN’T NO PARTY LIKE A<br />
SUMMER LAKE PARTY<br />
Centra Patrners Management celebrates the big stuff with<br />
annual holiday parties and ceremonies as well as a staff<br />
dinner with the owners and senior management team.<br />
They chill out during the summer with a party at the lake<br />
and plan fun team-building events like escape rooms and<br />
movies.<br />
EDUCATION FUND KEEPS<br />
CENTRA ON TOP<br />
Centra Partners Management provides their team members<br />
with the ability to attend industry educational conventions<br />
to keep up with the ever-growing <strong>Multifamily</strong><br />
Industry of today. They have an education fund that provides<br />
for and pays for continuing growth and training, as<br />
well as out of state conferences.<br />
IMPLEMENTING EMPLOYEE<br />
FEEDBACK<br />
From their <strong>2019</strong> <strong>Multifamily</strong> Leadership <strong>Innovation</strong> Summit<br />
experience and the ideas obtained from other winners<br />
at the ceremony, employees voted and the top 3 ideas<br />
were implemented. They now send out work anniversary<br />
cards, hold event raffles, and have more employee functions.<br />
Associates were all made aware they were the reason<br />
Centra made the list.<br />
5 5
RANKED #20 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Respage<br />
PO Box 248 | Narberth, PA 19072 | respage.com<br />
The Respage mission is to Create Amazing<br />
Experiences by Making the Complicated<br />
Simple. For 17 years, Respage<br />
has partnered with multifamily companies<br />
to build more engaged communities,<br />
one experience at a time. Through<br />
their trusted social media and reputation<br />
management platform, their highly-effective<br />
array of paid search and<br />
social advertising services, and their<br />
cutting-edge AI chatbot technology, Respage<br />
stays true to their mission and<br />
remains the leading provider of apartment<br />
marketing services for thousands<br />
of communities nationwide.<br />
Respage has found a way to integrate<br />
fun into a results-driven culture. They<br />
try to convey that sentiment to partners<br />
and prospects. In addition, because they<br />
are a completely virtual company - all<br />
employees work from their home offices<br />
- they are able to give their people<br />
“We are creating a positive<br />
and supportive environment<br />
for our employees to thrive.”<br />
the flexibility they need to create<br />
work-life balance. They take pride<br />
in the things they can do to remove<br />
stress from employees’ lives. They<br />
reward hard work and always look<br />
to promote from within.<br />
JACKIE KOEHLER, CEO<br />
Their most innovative employee<br />
program is their virtual operation.<br />
Respage has been a fully virtual<br />
company since the founding in<br />
2002 and has numerous innovative,<br />
fun, and creative ways of<br />
working together and staying connected.<br />
They visit<br />
with each other, conversing<br />
through both<br />
audio and video.<br />
Every month, the<br />
whole company<br />
gets together on<br />
a conference call<br />
to share company<br />
goals, projects under<br />
development, and<br />
performance on key<br />
metrics.<br />
5 6
Keep it Simple<br />
WHAT MAKES THEM GREAT<br />
CLOSENESS HAS NOTHING TO DO<br />
WITH DISTANCE<br />
Respage has found a way to integrate fun into a results-driven<br />
culture. They have company happy hours/<br />
luncheons on a bi-monthly basis - open to all employees<br />
who are available to attend. They hold Group Workdays<br />
once per quarter for teams to spend the day working together<br />
in person.<br />
CORE VALUE RECOGNITION<br />
Respage has 7 Core Values as a company. Each month,<br />
they nominate co-workers who best demonstrate a specific<br />
Core Value and announce the winner at the next monthly<br />
company meeting. They also engage in team-building<br />
activities at the annual company meeting.<br />
NO TRAFFIC JAMS FOR RESPAGE<br />
ASSOCIATES<br />
Because Respage is a completely virtual company, they<br />
are able to eliminate the commute for all employees. The<br />
flexibility to work from any location is priceless. Respage<br />
associates are empowered to work independently.<br />
5 7
RANKED #21 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
ALCO Management<br />
35 Union Avenue Suite 200 | Memphis, TN 38103 | alcomgt.com<br />
For ALCO, creating a successful apartment<br />
management company requires<br />
more than solid construction, adherence<br />
to government rules, and managing<br />
rental occupancy. Over 49 years,<br />
they have built a company that supports<br />
communities, empowers staff, and sets<br />
an example for providing quality homes.<br />
Focusing on values of growth, anticipation,<br />
responsiveness, and caring, they<br />
strive to improve their business model,<br />
invest in their team, and serve the community.<br />
In order to expand business, they explore<br />
opportunities for growth by utilizing<br />
analysis of market trends to acquire<br />
properties with excellent investment<br />
potential. This creates gain for investors<br />
and also provides ALCO employees a<br />
chance for career advancement while<br />
staying with the company. Indeed, the<br />
opportunity employees have to grow,<br />
“The opinion of each Alco<br />
team member is valuable.<br />
That a majority feel we are being<br />
true to our values proves<br />
again Together We’re Building<br />
Community.”<br />
supported by their tuition assistance<br />
and mentoring programs, is<br />
regularly credited for employees’<br />
satisfaction at ALCO.<br />
As they develop properties, they<br />
anticipate new government regulations,<br />
staying abreast of changes<br />
and ensuring staff is well-trained<br />
to embrace the rules as they come.<br />
This year, they created a Learning<br />
& Development Department,<br />
BERKELEY BURBANK,<br />
VICE PRESIDENT<br />
investing resources<br />
in ensuring employees<br />
have access to<br />
high quality training,<br />
which in turn ensures<br />
market shifts<br />
are anticipated and<br />
welcomed by staff at<br />
all levels.<br />
5 8
Building<br />
Community<br />
WHAT MAKES THEM GREAT<br />
BUT WHICH TEAM HAS THE<br />
CUTEST DOG?<br />
ALCO is focused on building a team-based culture by encouraging<br />
and rewarding team based success. Teams are<br />
responsible for designing and hosting office-wide events,<br />
and they celebrate individual employees, as well as community<br />
teams, annually at they ALCO Seminar with awards<br />
for top performers.<br />
FUNNY HATS ASIDE, ALCO<br />
KNOWS HOW TO HAVE A GOOD<br />
TIME<br />
Monthly team building events celebrate the creativity and<br />
fun in ALCO’s departments. One month, they hosted an<br />
acrylic paint party and got to see the inner artist come<br />
through in even the shyest employees. They have done<br />
Escape Rooms in the past and have a boat trip down the<br />
Mississippi River planned soon.<br />
GIVING IS THE GREATEST<br />
ACT OF GRACE<br />
ALCO also enjoys giving back to the non-profit they partner<br />
with annually. They have built bikes for children, cleaned<br />
out garden beds, and packed backpacks in years past.<br />
ALCO employees have fun working as a team while giving<br />
back to the surrounding community.<br />
5 9
RANKED #22 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Rockstar Capital Management<br />
2204 Louisiana Street | Suite 200 | Houston, TX 77002 | rockstar-capital.com<br />
Rockstar Capital is a property management<br />
company, owner-managed and<br />
founded in 2011 by Robert Martinez.<br />
Rockstar has since grown to 21 properties<br />
totaling 3,699 units across Houston<br />
and surrounding areas in Texas.<br />
Rockstar loves their community and<br />
always enjoys being able to give back.<br />
During their annual Rockstar cares day,<br />
they close offices and spread out at different<br />
places to donate their time. In total<br />
hours, they give at least 450 across<br />
all their team members in one day.<br />
Every year Rockstar loves recognizing<br />
their onsite hard workers and monthly,<br />
they make sure the team members behind<br />
their top performing property are<br />
celebrated as well. Without their team,<br />
Rockstar knows they would not have<br />
four of their sites place in the Elite Top<br />
1% of Online Reputation Management.<br />
“Our employees are our biggest<br />
asset and we are delighted<br />
to know that they feel that<br />
is true.”<br />
All of which scored highly above<br />
the national average of 61.56.<br />
At Rockstar Capital, they always<br />
encourage employees to perform<br />
at their best and want to see them<br />
recognized for their hard work and<br />
dedication.<br />
ROBERT MARTINEZ, CEO<br />
At the <strong>2019</strong> HAA Awards dinner, 6<br />
of their employees were nominated<br />
for their commitment and are<br />
always recognized and celebrated<br />
by leadership at<br />
Rockstar.<br />
Success and longevity<br />
are never possible<br />
without a team and<br />
they always want<br />
their team to know<br />
that Rockstar cares.<br />
6 0
Genuine Care for<br />
Everyone<br />
WHAT MAKES THEM GREAT<br />
LENDING A HELPING HAND TO<br />
RESIDENTS AND EMPLOYEES<br />
ALIKE<br />
Rockstar Capital has a yearly Walk for the Cure where they<br />
raise money for the Ninfa Martinez Fund. The Ninfa Martinez<br />
Fund goes toward their employees and residents<br />
that suffer from breast cancer. With it, they help to pay off<br />
the cost of treatments and medication.<br />
LET’S GO ON A FIELD TRIP!<br />
Rockstar Capital loves to have fun together during their<br />
monthly employee appreciation days, their yearly company<br />
field trip, and holiday parties. They have been to Painting<br />
with a Twist, Schlitterbahn and have had a spa day for<br />
employees.<br />
A SEASON FOR CELEBRATION<br />
At the Christmas Dinner party, not only do they have a<br />
great time celebrating successes achieved during the<br />
year, they also hand out awards to individual employees<br />
as well as properties for their hard work. They also celebrate<br />
during the month with fun themed days for their<br />
onsite employees.<br />
6 1
RANKED #23 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The REMM Group<br />
15991 Red Hill Avenue | Suite 200 | Tustin, CA 92780 | remmgroup.com<br />
The REMM Group provides real estate<br />
solutions that create value for clients.<br />
They are an experienced, talented, and<br />
dedicated real estate marketing and<br />
management team that will maximize<br />
the return for their clients’ investments.<br />
Going beyond the expected results, they<br />
challenge themselves to be the best in<br />
the industry, to act with integrity, commitment,<br />
accountability, and innovation.<br />
The spirit of The REMM Group team<br />
also extends outward to improving their<br />
community. The REMM team works<br />
closely with Mercy House Transitional<br />
Living Center where their CEO, Sara<br />
D’Elia, served on the Board of Directors<br />
for 14 years. Their charitable Giving and<br />
Community Support Task Force organizes<br />
monthly donation programs. These<br />
programs include both their corporate,<br />
regional, and onsite teams. The REMM<br />
Group is also committed to do its part to<br />
“It has been an absolute honor<br />
to be a recipient of the Best<br />
Places to Work for our third<br />
year.”<br />
sustain the environment, increase<br />
energy conservation awareness,<br />
and make the lives of those around<br />
them healthier.<br />
REMM Group has added technologies,<br />
switched to green products,<br />
and embraced procedures that<br />
conserve resources and reduce<br />
their impact on the environment<br />
at each of the multifamily communities<br />
they manage.<br />
SARA D’ELIA, CEO<br />
Their dedication<br />
to exceptional results-oriented<br />
customer<br />
service fosters<br />
lasting relationships<br />
as they grow with<br />
their clients in partnership<br />
and professional<br />
friendship. At<br />
the REMM Group,<br />
they strive to enrich<br />
those around them.<br />
6 2
Going Beyond,<br />
Creating Value<br />
WHAT MAKES THEM GREAT<br />
JIMMY FALLON HAS NOTHING ON<br />
THESE LIP SYNC CHAMPS<br />
Team members get to know each other and are appreciated<br />
with competitive leasing contests featuring incentives,<br />
team building events, Lip Sync Battle Contests, Two Truths<br />
& One Lie (Getting to know your fellow co-workers), and<br />
Music Mondays (Guess the song by its lyrics for a chance<br />
to win a prize).<br />
THIS WORK IS FOR THE DOGS<br />
The REMM-egade knows how to keep things fun with Ruff<br />
Day, C-Level Executive open-door policy, Mocktail Mondays,<br />
Designated Relaxation Room, Friday Breakfasts, Suggestions<br />
into Action box, and the Annual Fit for Life Fitness<br />
Contest (every participant receives a Fitbit and receives<br />
prizes for daily, weekly & monthly challenges).<br />
WWE OR MAINTENANCE<br />
APPRECIATION DAY?<br />
Everyone gets a chance to participate in quarterly Maintenance<br />
Appreciation Day, the annual holiday luncheon with<br />
Year End Awards acknowledging teams & individuals, Going<br />
Beyond & Creating Value awards & nominations, and<br />
monthly work anniversary shout outs.<br />
6 3
RANKED #24 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
RealSource Management<br />
2089 E. Fort Union Boulevard | Salt Lake City, UT 84121 | realsource.net<br />
At RealSource Management, there is no<br />
substitute for drive, passion, and experience.<br />
They strive for a “people first”<br />
culture combined with vision, ambition,<br />
and a fiduciary responsibility to make<br />
their company successful in the multifamily<br />
industry. Over the past few years,<br />
their hands-on management has enabled<br />
them to bring proven processes<br />
and, most importantly, the right people<br />
to provide unparalleled multi-management<br />
services their clients can depend<br />
on.<br />
With the organic collaboration of their<br />
knowledgeable and diverse team, they<br />
are able to bring their ideas and imagination<br />
to life, creating a welcoming environment<br />
for both their employees and<br />
residents.<br />
From conception, RealSource has embraced<br />
a people first culture, always<br />
“Authentic two-way communication<br />
creates a culture of<br />
trust in our relationships at<br />
RealSource, and that trust<br />
transforms our employees into<br />
an unstoppable team.”<br />
mindful of the employee experience,<br />
resident experience, and<br />
client/user experience. They consistently<br />
ask themselves and their<br />
team how they can be better. As<br />
they navigate a path of growth, RealSource<br />
considers who they are,<br />
who they want to be, and what<br />
they are doing to bridge the gap.<br />
RealSource as a company is never<br />
afraid to challenge the status quo<br />
or challenge processes to ensure<br />
TERESA ROSE, SVP<br />
the best user experience<br />
to all under<br />
their guidance.<br />
With a company full<br />
of servant leaders<br />
desiring to pay forward<br />
their knowledge<br />
and expertise,<br />
an opportunity is<br />
created to pioneer<br />
success.<br />
6 4
Investing With<br />
Knowledge<br />
WHAT MAKES THEM GREAT<br />
LOCK ‘EM UP, THEY’RE HAVING<br />
TOO MUCH FUN<br />
At RealSource, fun is in their DNA. They promote a fun<br />
and engaging atmosphere in many different ways for onsite<br />
and corporate teams. They host seasonal retreats and<br />
various holiday parties for everyone. Associates have been<br />
treated to fun events including a day at the horse races,<br />
professional baseball and basketball games, hiking trips,<br />
and visits to amusement parks.<br />
YOUTUBE FAMOUS?<br />
YOU BETCHA<br />
Onsite team members are encouraged to market their<br />
properties by creating fun and exciting videos and posting<br />
them on YouTube and their various social media channels.<br />
This is a great way to showcase individual communities<br />
and showcase team member talents.<br />
A CULTURE OF EXCELLENCE PAYS<br />
OFF FOR REALSTARS<br />
RealSource distributes quarterly and annual awards for<br />
top performers in recognition of excellence. Monthly RealStars<br />
are also nominated to include corporate, management,<br />
and maintenance associates recognizing greatness<br />
peer to peer with company recognition.<br />
6 5
RANKED #25 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
RADCO Residential<br />
400 Galleria Parkway | Suite 1200 | Atlanta, GA 30339 | radco.us<br />
RADCO Residential strongly believes in<br />
taking care of their most valuable assets,<br />
their people. They are committed<br />
to ensuring teammates have the tools<br />
and resources they need to live healthy,<br />
fulfilling lives.<br />
RADCO takes an innovative, multi-layered<br />
approach to employee wellness by<br />
incorporating financial security, low cost<br />
health insurance, and programs that<br />
promote work-life-balance.<br />
RADCO covers 100% of individual medical,<br />
dental, basic life and AD&D insurance<br />
for both salaried and hourly employees.<br />
All RADCO team members have<br />
the same competitive benefits package,<br />
regardless of their tenure or level in the<br />
company. This is nearly unheard of in<br />
the multifamily industry. With health insurance<br />
costs rising each year, it takes<br />
a huge load off an employee’s plates to<br />
“At RADCO, our employees<br />
are truly our most remarkable<br />
asset, and that is one powerful<br />
reason why we are among<br />
the best operating platforms<br />
in the industry.”<br />
have their individual needs covered.<br />
As an investment company, RAD-<br />
CO knows how important financial<br />
planning is to your ultimate<br />
success. All full-time employees<br />
are offered a generous 6% 401(k)<br />
match. They also created a financial<br />
wellness program called Confidence<br />
by THRIVE in partnership<br />
with SunTrust Bank. The online<br />
tool provides top-tier resources<br />
for budgeting, financial planning,<br />
and retirement.<br />
NORMAN RADOW, CEO<br />
RADCO hosts complimentary<br />
massage<br />
sessions and yoga<br />
classes to keep employees<br />
emotionally<br />
well and stress free.<br />
The success of their<br />
company is directly<br />
tied to the success<br />
and overall health of<br />
their teams.<br />
6 6
Building Better<br />
Living<br />
WHAT MAKES THEM GREAT<br />
GET YOUR THRIVE ON<br />
AT RADCO<br />
RADCO’s internal motto is “work hard, play hard.” They<br />
have closed down properties and provided team members<br />
with paid time off for community and wellness events.<br />
They launched “Get Your THRIVE On Day,” where each<br />
community was challenged to complete an activity promoting<br />
physical health and wellness as a team.<br />
SERVICE PROJECTS AND PARTIES<br />
KEEP EVERYONE ENGAGED<br />
RADCO grants each of their team members with one day<br />
of “Volunteer Time Off” each year to encourage giving back<br />
to the community. They also host a holiday party in each of<br />
their target markets for their employees to celebrate their<br />
accomplishments at year end.<br />
YAMMER ON, WE’RE WATCHING!<br />
RADCO’s internal social media channel, Yammer, is utilized<br />
as a virtual forum for their team members to be recognized<br />
and “shout out” their team’s accomplishments. They<br />
also hold a monthly web show hosted by their leaders with<br />
various segments recognizing the onsite teams.<br />
6 7
RANKED #26 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
MC Residential<br />
15170 N Hayden Road | Suite 1 | Scottsdale, AZ 85260 | mccompanies.com<br />
At MC Companies they believe their<br />
culture is unmatched in so many ways.<br />
From your first day of on-boarding you<br />
know you are part of something different.<br />
They are interested in what you will<br />
be doing at MC but more importantly<br />
they want to know you as a person<br />
and how they can make your transition<br />
to MC a smooth one. This on-boarding<br />
includes joining you in the game room<br />
where they will break bread with you<br />
and get to know the real you, names<br />
of your pets or kids or family, it’s all important<br />
to MC. They are bonded to each<br />
other and the President, Lesley Brice,<br />
has time for everyone and makes it a<br />
priority to connect with everyone.<br />
Philanthropy and giving back is at the<br />
heart of what MC does. They have a<br />
not-for-profit foundation run 100% by<br />
employees and actively look for ways<br />
to impact the lives around them. In the<br />
“We long ago determined<br />
that taking care of our teams<br />
was our most important duty<br />
and the result has been more<br />
than we could have ever predicted.”<br />
past three years they have raised<br />
over $564,000 dollars and have<br />
either donated all or earmarked<br />
that money for events like Autism<br />
Speaks, Cystic Fibrosis and employee<br />
grants to give to a charity<br />
they support. This aspect is so<br />
important because as employees<br />
build the fund they also get to decide<br />
how the money is allocated to<br />
the community.<br />
In addition to the Foundation, MC<br />
LESLEY BRICE,<br />
PRESIDENT & PARTNER<br />
started a campaign<br />
called “Hours4Autism”<br />
with a website<br />
and toolkit to help<br />
others join the cause<br />
to take unused vacation<br />
time and donate<br />
it to Autism.<br />
They are different...<br />
and they love it.<br />
6 8
MC Life Rocks<br />
WHAT MAKES THEM GREAT<br />
PASSION AND PURPOSE CREATE<br />
A COHESIVE TEAM<br />
MC companies is passionate about making culture a purposeful<br />
event. They celebrate wins, birthdays, anniversaries<br />
and anything that highlights the positive. Principles<br />
host an annual 2-day event for associates in Scottsdale<br />
where they do not talk about numbers, financials or anything<br />
related to the business. Instead they spend this time<br />
working on personal development.<br />
MC LIFE ROCKS BECAUSE<br />
THEY’RE ALL ABOUT THE FUN<br />
MC Companies believes that fun is what keeps people<br />
coming back for more. They have regular monthly parties<br />
celebrating birthdays, anniversaries and any holiday<br />
you can think of. If they are having managers meetings,<br />
associates can be sure that there will also be a scavenger<br />
hunt, bowling or some other activity to bring their people<br />
together.<br />
NO GOOD DEED GOES<br />
UNCELEBRATED<br />
MC Companies makes sure teams know they are paying<br />
close attention to who is winning and who needs a hand<br />
up. They send weekly emails to ensure high performers<br />
are celebrated in public. Promotions, new hires, birthdays,<br />
anniversaries, industry awards or just hitting a goal is always<br />
recognized at every level. No good deed goes unnoticed.<br />
6 9
RANKED #27 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Carter-Haston<br />
3301 West End Avenue | Ste. 250 | Nashville, TN 37203 | carterhaston.com<br />
Carter-Haston is a leader in multifamily<br />
property management and private fund<br />
investment. The company is headquartered<br />
in Nashville, Tennessee, employs<br />
more than 300 people and managers<br />
nearly 15,000 units across the country<br />
with regional offices in Atlanta, Georgia,<br />
Tampa, Florida, Charleston, South Carolina,<br />
and Dallas, Texas.<br />
Carter-Haston places the highest emphasis<br />
on developing a culture of taking<br />
care of their people and their communities.<br />
Their management philosophy<br />
begins with a commitment to care for<br />
each other, which is the foundation for<br />
developing positive partnerships and<br />
sustaining our history of success.<br />
Their management foresight is built<br />
upon a foundation of five fundamentals<br />
for successful property management,<br />
which include: Intentional Presentation,<br />
“We’re a family that loves to<br />
work hard and have fun together.”<br />
Dimensional Management, Exceptional<br />
Properties, Attentive Service,<br />
and Customer Services.<br />
The majority of their six-member<br />
executive team has been together<br />
for more than 20 years, and the<br />
senior leadership team has an average<br />
of 10 years together.<br />
Their leadership leads from down<br />
in the trenches with team members.<br />
And together, they strive to<br />
AMANDA SPEED,<br />
PARTNER/CONTROLLER<br />
find purpose and<br />
passion in their common<br />
goal of creating<br />
homes, building<br />
relationships and<br />
providing unique<br />
experiences for the<br />
residents.<br />
They’re a family that<br />
loves to work hard<br />
and have fun together.<br />
7 0
Investment &<br />
Management<br />
Foresight<br />
WHAT MAKES THEM GREAT<br />
IT’S A BEAUTIFUL DAY IN THE<br />
NEIGHBORHOOD<br />
Every May, employees are encouraged to give back to their<br />
community for “Doing Good in the Neighborhood.” They<br />
have a fun and friendly competition raising money in October<br />
for Breast Cancer Awareness. All employees are also<br />
eligible for CHRES bucks for going above and beyond in<br />
their communities. Each CHRES buck can be exchanged for<br />
a gift card.<br />
PROFESSIONAL BULL RIDERS<br />
WATCH OUT<br />
Carter-Haston definitely believes in a work hard play hard<br />
philosophy. Communities often do after work outings,<br />
birthday celebrations and sporting events. The corporate<br />
office loves trivia, happy hour and recently attended the<br />
Professional Bull Riding circuit!<br />
LUXURY REWARD TRIPS AND<br />
AWARDS BANQUETS<br />
CH hosts an annual conference for managers and supervisors<br />
which includes an awards banquet celebrating successes<br />
for the properties. They host a luxurious reward<br />
trip for the properties that exceed NOI or perform better<br />
than budget. Team days are hosted regionally to encourage<br />
and inspire all site staff while the managers/supervisors<br />
hold down the fort.<br />
7 1
RANKED #28 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
RMK Management Corporation<br />
1 N. Franklin Street | Suite 700 | Chicago, IL 60606 | rmk.com<br />
RMK is a special place to work. Associates<br />
at RMK not only feel a sense of<br />
community but feel part of a close knit<br />
family. RMK knows it is their people that<br />
make the difference in the company’s<br />
success.<br />
RMK values each person and their contributions<br />
and they encourage employees<br />
to think outside of the box and convey<br />
new ideas that can be explored. In<br />
return, RMK invests in its employees<br />
and their personal success by offering<br />
training and mentoring programs, continuing<br />
education, networking opportunities,<br />
industry related training and opportunities<br />
to participate in community<br />
service and charitable events.<br />
“What makes us different,<br />
not necessarily better, are the<br />
PEOPLE. We operate like a<br />
family. We work side by side.”<br />
RMK values and respects each person<br />
and fosters diversity and inclusion, within<br />
their teams and all of their resident<br />
communities. Just like the distinct communities<br />
that they represent, their<br />
teams embody many people from<br />
different backgrounds, experiences<br />
and perspectives.<br />
RMK provides their team a rewarding<br />
place to work where they can<br />
experience a strong work-life balance<br />
and know that they can succeed<br />
both in their job and in their<br />
personal lives. You will find that<br />
their team has a strong work ethic<br />
and is dedicated to their clients<br />
DIANA J. PITTRO,<br />
EXECUTIVE VICE PRESIDENT<br />
and residents in providing<br />
the best customer<br />
service in the<br />
most authentic way.<br />
This is what makes<br />
RMK a “best” place<br />
to work. You are at<br />
Home with RMK.<br />
7 2
Live the RMK<br />
Way<br />
WHAT MAKES THEM GREAT<br />
COMMUNITY SERVICE PROJECTS<br />
MAKE A FAMILY<br />
RMK celebrates team members with an Annual Awards &<br />
Recognition Program, Maintenance Appreciation Month,<br />
and encourages team members to participate in community<br />
service and charitable events that they have personal<br />
interest in.<br />
COMFORT IN KNOWING<br />
WHAT TO EXPECT<br />
RMK Management’s Corporate motto is: Live the RMK<br />
Way. Employees take comfort in knowing the specific criteria<br />
for working for RMK and they have come to expect a<br />
certain level of quality from every team member.<br />
COOKIE BOUQUETS ARE ALWAYS<br />
A GOOD IDEA<br />
RMK employees love the annual outings, especially since<br />
they include families and friends. Some of these outings<br />
have included baseball games, a day at the race track and<br />
picnics. Employees love the little things, like when staff is<br />
sent bouquet of cookies or delivers them lunch.<br />
7 3
RANKED #29 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Continental Properties<br />
W134 N8675 Executive Parkway | Menomonee Falls, WI 53051 | cproperties.com<br />
Continental Properties is a real estate<br />
development and property management<br />
company. Founded in 1979, Continental<br />
has been contributing to the<br />
communities it serves for 40 years. Each<br />
of the apartment communities provides<br />
superior customer service, beautiful<br />
grounds, high-quality buildings, professionally<br />
designed interiors and luxury<br />
amenities.<br />
Culture is a critical ingredient for Continental’s<br />
success. Continental’s team<br />
embodies the Continental Creed in their<br />
unparalleled commitment to perform<br />
their work better than it is performed<br />
anywhere else and better than they<br />
have ever done it before.<br />
Continental fosters an environment<br />
where team members are encouraged<br />
to share ideas, be the CEO of their careers,<br />
and work hard.<br />
“We have built a community of talented<br />
and dedicated professionals<br />
which is accomplished by a mutual<br />
investment between Continental<br />
and our team members.”<br />
Continental believes in a One<br />
Team mentality and teamwork<br />
and collaboration are the binding<br />
forces. Continental hosts an annual<br />
State of the Company for its<br />
team members and completes a<br />
traveling roadshow to share updates<br />
and news with all communities.<br />
There is also a special drawing<br />
following State of the Company<br />
gifting an all-expense-paid trip for<br />
one lucky team member and their<br />
guest.<br />
Team members are recognized<br />
through other avenues, including<br />
PAUL SIEFERT, SVP<br />
maintenance staff<br />
appreciation week,<br />
monthly and quarterly<br />
financial incentives,<br />
Leasing Agent<br />
of the Year, and the<br />
quarterly Red Umbrella<br />
Award. The<br />
Red Umbrella Award<br />
is given to the to the<br />
team member who<br />
best exemplifies the<br />
high bar for customer<br />
service Continental<br />
sets for itself.<br />
7 4
Building<br />
Community<br />
WHAT MAKES THEM GREAT<br />
EMPLOYEE SPOTLIGHT VIDEOS<br />
FOR SOCIAL MEDIA<br />
Continental produces an Employee Spotlight video on a<br />
monthly basis and shares it on their website and social<br />
media platforms. Employees who participate share their<br />
experiences at Continental and describe the reasons why<br />
they enjoy working with the company.<br />
LEARN AND GROW WITH<br />
CONTINENTAL<br />
Continental understands the importance of professional<br />
development. They provide several opportunities for team<br />
members to advance their career, including reimbursement<br />
for tuition and certifications, access to a personal<br />
annual learning and development allowance, and formal<br />
development programs designed to prepare team members<br />
for the next step in their career.<br />
KEEPING EVERYONE INFORMED<br />
IS CRUCIAL FOR GROWTH<br />
Continental posts regular updates to the company LinkedIn<br />
page, as well as encourages team members to post<br />
company updates on their personal LinkedIn pages. The<br />
Talent Acquisition team shares updates about open positions<br />
with their LinkedIn network and encourages managers<br />
and team members to also share open positions.<br />
7 5
RANKED #30 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Portico Property Management<br />
1400 Ravello Drive | Suite N110 | Houston, Texas 77449 | porticopm.com<br />
They say you can’t pick your family. To<br />
which Portico says…why not?<br />
People spend more time with their work<br />
families than their paternal families every<br />
day. Week after week. So why not<br />
pick the folks that feel like family?<br />
Portico doesn’t want someone to come<br />
work them if they are just looking for a<br />
job. They want that person to choose a<br />
career with them. The multifamily industry<br />
is one of the most underrated, fastest<br />
growing, people-forward businesses<br />
in the world and companies need to hire<br />
the most friendly, fun, value-laden people<br />
they can find.<br />
<strong>Multifamily</strong> professionals aren’t just selling<br />
t-shirts here. They’re building communities<br />
people will call home. They<br />
will raise families in these communities,<br />
fall in love, change careers, experience<br />
“At Portico we want to build<br />
a company that’s worthy of<br />
being named #1.”<br />
other major life events. And that<br />
means the industry needs the<br />
very best people to provide those<br />
homes.<br />
And you can’t find great people<br />
without building a great culture.<br />
Portico believes if you hire really<br />
great people and focus on making<br />
them happy, they will make the<br />
residents happy.<br />
How does Portico do it? It’s pretty<br />
DARREN WILLIAMS,<br />
PRESIDENT<br />
simple. They fully realize<br />
how important<br />
front line associates<br />
are so they only hire<br />
the very best.<br />
They communicate<br />
honestly and regularly,<br />
and goals and<br />
objectives are clearly<br />
explained.<br />
7 6
Excellence and<br />
Passion<br />
WHAT MAKES THEM GREAT<br />
KEEP IT SHORT, KEEP IT<br />
INFORMATIVE, AND IT BETTER BE<br />
FUNNY<br />
Portico incentivizes their front line associates to submit<br />
training videos. Short, funny, informative…and if they get<br />
used on their Learning Portal, the associate gets paid a<br />
bonus. Portico wants their frontline associates to be the<br />
stars of their video training content, because who knows it<br />
better than them?<br />
ASSOCIATES JUST WANT TO<br />
HAVE FUN<br />
One of Portico’s core six values is “Have Fun.” This is a<br />
philosophy that is incorporated into daily life. In addition<br />
to hosting holiday celebrations, pot lucks, annual picnics,<br />
Spirit Week, Maintenance Appreciation Week and Pillar<br />
Awards, the kick-off meetings, state of the union calls,<br />
quarterly newsletters and regular communications are executed<br />
with this in mind.<br />
TOP PERFORMERS ARE<br />
RECOGNIZED AND CELEBRATED<br />
The annual Pillar Awards acknowledge top performers in<br />
Leasing Performance of the Year, Community Manager of<br />
the Year, Assistant Community Manager of the Year, Maintenance<br />
Supervisor of the Year, Office/Corporate Associate<br />
of the Year, Spirit Award and Community of the Year.<br />
7 7
RANKED #31 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Fogelman Properties<br />
6060 Poplar Avenue| Suite 200 | Memphis, TN 38119 | fogelman.com<br />
Fogelman Properties is a unique organization.<br />
They put associates first and<br />
everyone is treated like family. Just ask<br />
around. Time and time again you will<br />
hear that the people make them different<br />
from anyone else. The support that<br />
is given is unlike any other company.<br />
From the top executives of their family-owned<br />
company to the site teams,<br />
they are all equal and all opinions are<br />
valued. It is not uncommon to receive a<br />
phone call and birthday card from Mark<br />
Fogelman himself because he genuinely<br />
cares.<br />
They give back. Years ago, Fogelman<br />
began Fogelman CARES, their philanthropy,<br />
and they hit the ground running.<br />
This only formalized the passion for giving<br />
back that they have had for the past<br />
56+ years. From their involvement in the<br />
local schools to Make-A-Wish, they find<br />
“We are thrilled that our associates<br />
are nationally recognized<br />
for the incredible culture<br />
and exceptional performance<br />
they work hard to create day<br />
in and day out.”<br />
ways to involve residents to help<br />
builds a sense of community and<br />
the feedback has been amazing.<br />
From bake sales to community car<br />
washes, Fogelman Cares.<br />
MELISSA SMITH, CAO<br />
They have fun. The culture is one<br />
that stands out. They work really<br />
hard and know when to take<br />
time to have a little fun. Because<br />
they treat one another like family,<br />
this comes pretty easy to them.<br />
This could be a surprise edible arrangement<br />
or closing<br />
the office to take<br />
the team to the Zoo.<br />
They have so many<br />
different ways they<br />
do this and continue<br />
to find new ones.<br />
FMG has an amazing<br />
culture where they<br />
daily develop leaders.<br />
7 8
The Fogelman<br />
Difference<br />
WHAT MAKES THEM GREAT<br />
EVERY PERSON IS VALUABLE<br />
AND APPRECIATED<br />
Fogelman offers associate recognition programs for each<br />
position within the company. These go on throughout the<br />
year and they also get teams together for monthly calls,<br />
associate breakfasts, family picnics and Annual Leadership<br />
Conference events. They invest and train employees by<br />
sending them to conferences and industry events.<br />
FOGELMAN CARES ABOUT THE<br />
COMMUNITY AND THEIR PEOPLE<br />
Fogelman has fun all the time and has a FUN Committee<br />
to ensure it! The Fogelman CARES initiative provides ways<br />
to give back and have fun at the same time. This year they<br />
are supporting The Ronald McDonald House as their national<br />
charity. Since they have houses regionally in their<br />
markets associates are able to participate in social events<br />
and meals locally together.<br />
CELEBRATION COMES FROM<br />
THE TOP DOWN<br />
Leadership encourages, coordinates and even helps with<br />
nominations of associates and teams for national awards.<br />
Some of the larger regions have created their own unique<br />
awards programs. Empowering and supporting associates<br />
leads to higher engagement and allows for celebration of<br />
them more often.<br />
7 9
RANKED #32 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Perennial Properties<br />
1924 Piedmont Circle NE | Atlanta, GA 30324 | perennialproperties.net<br />
Perennial Properties’ greatest investment<br />
is their PEOPLE – they view the<br />
Perennial family as an extension of their<br />
own. They strive to build their employees<br />
through professional development,<br />
while encouraging a heathy work-life<br />
balance. They celebrate their teams and<br />
top performing individuals throughout<br />
the year to show gratitude for the hard<br />
work that each team member brings to<br />
the company.<br />
#PerennialPride is creating a culture<br />
that is inclusive of all of their team members<br />
by fostering a fun working environment<br />
where everyone is valued. They offer<br />
competitive compensation and great<br />
benefits, as well as opportunity for advancement.<br />
Their teams are filled with<br />
dynamic individuals that make Perennial<br />
Properties grow stronger every year.<br />
“Perennial is a great place to work<br />
because our team members are<br />
passionate about providing outstanding<br />
service, supporting our<br />
neighbors in need, and helping our<br />
customers and communities reach<br />
their aspirations.”<br />
Perennial Properties celebrates together:<br />
Working for Perennial Properties<br />
provides a feeling of family<br />
– they recognize holidays like<br />
Mother’s Day and Father’s Day,<br />
wedding and baby showers, as<br />
well as work anniversaries.<br />
They Work and Play Together:<br />
They offer team outings; some are<br />
just for fun like axe throwing or<br />
the annual Kick-Boo game; some<br />
are for “doing good,” such as the<br />
AARON GOLDMAN,<br />
PRESIDENT<br />
Cool Girls bowling<br />
event.<br />
Fun & Creative Spaces:<br />
The owner’s extensive<br />
collection of<br />
contemporary art is<br />
displayed in the corporate<br />
office, which<br />
makes a beautiful<br />
gallery work environment.<br />
8 0
Be Local.<br />
Live Local.<br />
WHAT MAKES THEM GREAT<br />
STATUS QUO HAS NO PLACE<br />
HERE<br />
The Perennial Properties mission is to offer exceptional<br />
housing and retail experiences with extraordinary service<br />
for their residents, commercial tenants and their customers.<br />
They are never satisfied with the status quo, but actively<br />
participate in challenging the way they design, develop<br />
and manage their communities.<br />
FAMILY FIRST<br />
Working for Perennial Properties provides a feeling of family.<br />
They recognize and celebrate together and understand that<br />
the success of their Associates only furthers the success their<br />
company. That is why they offer on-going internal training<br />
and encourage all Associates to continue education in their<br />
field.<br />
KICK-BOO GOLD MEDALISTS<br />
Perennial offers team outings: some are just for fun, like<br />
bowling or the annual Kick-Boo game (a late October game<br />
of extreme kickball in costumes!); some are for ‘doing good’,<br />
such as BeltLine landscaping.<br />
8 1
RANKED #33 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
ZRS Management<br />
2001 Summit Park Drive | Suite 300 | Orlando, FL 32810 | zrsmanagement.com<br />
Originally formed in 1991, ZRS is a multfamily<br />
property management company<br />
that specializes in managing class A midrise,<br />
high rise, and garden-style apartment<br />
communities on behalf of various<br />
institutional clients, partnerships, and<br />
individual owners.<br />
In 2010, ZRS Management, LLC became<br />
a stand-alone third-party management<br />
company. They currently manage over<br />
49,000 units in Florida, Georgia, Texas,<br />
Chicago, Maryland, and Virginia.<br />
In stark contrast to competitors in the<br />
industry, ZRS does not have an interest<br />
in being or becoming the largest multifamily<br />
management company, but rather<br />
takes great pride in managing some<br />
of the most high-profile multifamily<br />
properties in their target markets.<br />
ZRS finds it essential to their culture and<br />
“Hire smart people, and then<br />
stay out of the way.”<br />
corporate vision to be highly selective<br />
in the apartment communities<br />
they manage. They are proud<br />
to say they only look to manage<br />
multifamily properties where they<br />
feel they can deliver the greatest<br />
success for their employees, their<br />
residents, and their clients. This<br />
approach has facilitated an environment<br />
that honors people, inevitably<br />
increasing profitability.<br />
ZRS values their associates and<br />
STEVE BUCK, CEO<br />
recognizes people<br />
for their contributions<br />
to the company,<br />
promoting based<br />
on skill-set and work<br />
ethic, not tenure<br />
alone.<br />
They provide quality<br />
peer support<br />
and mentoring as a<br />
form of training and<br />
on-boarding.<br />
8 2
Reputation<br />
Speaks for Itself<br />
WHAT MAKES THEM GREAT<br />
A LITTLE MOTIVATION FROM THE<br />
TOP GOES A LONG WAY<br />
They strive to celebrate team members daily in communication,<br />
as simply as responding to Daily Leasing Reports<br />
with motivating comments to the team. They create this<br />
environment weekly as well, and most publicly with their-<br />
Program Expert recognition, Senior Leasing Consultant<br />
designation and ultimately being awarded a ZMA.<br />
HEY, CAN WE COME TO<br />
YOUR PARTY?<br />
As a company, they try to bring fun into the workplace<br />
every day. They never take themselves too seriously. They<br />
host First Friday Breakfast events, a team breakfast gathering,<br />
sponsored on the first Friday of each month, Regional<br />
Annual Thanksgiving gatherings and Regional Annual<br />
Holiday Parties.<br />
AMAZING PERKS FOR A JOB<br />
WELL DONE<br />
ZRS offers paid sabbatical trips celebrating 10 and 15 year<br />
tenure, paying for 2 people to travel anywhere in the US<br />
(10 years) and anywhere in the world (15 years), in addition<br />
to travel funds for use during the trip. They’ve never<br />
stopped offering this benefit, even during years of economic<br />
downturn, and it’s something their team members<br />
look forward to.<br />
8 3
RANKED #34 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Drucker + Falk<br />
11824 Fishing Point Drive | Newport News, VA 23606 | druckerandfalk.com<br />
Founded in 1938, Drucker + Falk is a<br />
full-service real estate and investment<br />
firm managing a diverse portfolio of<br />
more than 34,000 apartment homes<br />
and approximately 3,000,000 square<br />
feet of office, retail and industrial space<br />
in eleven states. In addition to managing<br />
a broad range of properties, including<br />
class A+ to affordable apartment<br />
communities, mixed-use and all types<br />
of commercial properties, Drucker +<br />
Falk partners with clients on developing<br />
new properties, renovating and repositioning<br />
assets, converting historic properties<br />
to unique, upscale apartment<br />
homes and offers commercial leasing<br />
and sales services.<br />
Within a framework of unwavering integrity<br />
and transparency, their multifamily<br />
real estate prominence is built<br />
around a focus on people, process and<br />
performance.<br />
“We value our employees and<br />
are fortunate to have dedicated<br />
and hard-working industry<br />
professionals that take every<br />
opportunity to make Drucker<br />
+ Falk shine.”<br />
Attracting and retaining top talent<br />
isn’t just a hopeful goal, it’s a business<br />
strategy. That’s why they take<br />
care of the people who take care<br />
of their clients. Having access to<br />
the best possible people, and cultivating<br />
and developing the diverse<br />
talents of their existing team, is<br />
paramount to their success.<br />
They embrace a culture of internal<br />
and external measurement<br />
metrics and transparency against<br />
WENDY DRUCKER,<br />
MANAGING DIRECTOR<br />
which they continually<br />
gauge performance<br />
and hold<br />
themselves accountable.<br />
Drucker + Falk’s core<br />
values embolden<br />
them to consistently<br />
look for ways to expand<br />
job satisfaction<br />
for all their employees.<br />
8 4
People, Process,<br />
Performance<br />
WHAT MAKES THEM GREAT<br />
GETTING TOGETHER OUTSIDE OF<br />
WORK BUILDS STRONG BONDS<br />
Events that bring the company together outside of the<br />
workplace such as the annual awards banquets, company<br />
outings and volunteer opportunities are some activites<br />
that make Drucker + Falk a great place to work.<br />
SURPRISE TREATS ARE A GREAT<br />
WAY TO SHOW APPRECIATION<br />
Leadership at Drucker + Falk shows appreciation for hard<br />
work by hosting luncheons, sharing desserts, providing<br />
treats and gifts of appreciation during the holidays, and<br />
celebrating special occasions with associates.<br />
BETTER THAN CARPOOL<br />
KARAOKE<br />
Company challenges during the course of the year, including<br />
various fitness challenges and board game challenges,<br />
keep morale high and tap into the competitive spirit. Employees<br />
also have the opportunity to showcase their talents<br />
during fun Karaoke events.<br />
8 5
RANKED #35 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Stone Mountain Properties<br />
2550 Gray Falls Drive Houston, TX 77077 | stonemountainproperties.com<br />
806 Morris Turnpike Short Hills, NJ 07078<br />
Stone Mountain Properties’ Initiative is<br />
rooted in their quintessential belief that<br />
commonalities will always outweigh<br />
differences. It is in the ethics of that belief<br />
that governs their business interactions<br />
not just with residents or clients,<br />
but with daily interactions within their<br />
community. Naturally, that philosophy<br />
seeps into their workplace culture.<br />
Having a clear vision practiced from top<br />
management through individual property<br />
management and their staff paves<br />
the way for trust. Each property is discerning<br />
in their personality, mirroring a<br />
haven of their community; conversely,<br />
like individual spokes on a wheel, the<br />
singularity of each employee, (or Spoke),<br />
is a part of greater singularity that is<br />
Stone Mountain Properties (Wheel).<br />
“My mother, Leeshan Birney, founded<br />
the company under the brand<br />
promise that ‘We care…and that<br />
makes the difference.’ Our culture<br />
and team are certainly continuing<br />
to make a difference nearly 40<br />
years later.”<br />
CEYAN BIRNEY,<br />
PRINCIPAL<br />
That is why at Stone Mountain Properties<br />
an Employee is more than a Member.<br />
They are a Partner. In that<br />
tandem connection, Management<br />
Partners and Staff Partners become<br />
symbionts of one another.<br />
Given that Partnership, Stone<br />
Mountain invests into the community<br />
by investing first into its<br />
partners. Certifying that partners<br />
translate that virtue beyond their<br />
work scope sphere and back into<br />
their community, knowing that<br />
with the right tools and support,<br />
Stone Mountain affirms and believes,<br />
as challenges<br />
arise and the need<br />
for responsibility<br />
to meet such a trial,<br />
Stone Mountain<br />
Partners will stand in<br />
support.<br />
They will hold steadfast<br />
in finding the<br />
bridge between East<br />
and West.<br />
8 6
A Clear Vision<br />
for Trust<br />
WHAT MAKES THEM GREAT<br />
BRIDGING THE GAPS WHILE<br />
VALUING INDIVIDUALISM<br />
In an effort to promote and bridge gaps across cultural divides<br />
while promoting value of individualism, employees<br />
are invited to owner lunches. Creating this value of individualism<br />
invites opportunity to breakdown walls through<br />
getting to know employees as individuals and their interests<br />
and hobbies.<br />
LEAD FIRST BY EXAMPLE<br />
In their mission to promote and value Corporate Social Responsibility,<br />
Stone Mountain Properties offers all eligible<br />
employees 16 hours of paid Volunteer Time Off per fiscal<br />
year. From flooding recovery assistance of natural disasters<br />
to working with local food banks, their commitment is<br />
visible from top to bottom.<br />
EMBRACING CULTURE AND<br />
LEARNING TOGETHER<br />
Stone Mountain celebrates their difference in cultures<br />
through the cohesion of art. In that collective spirit, they<br />
offer free tickets to employees and families to various<br />
events like the annual Dance of Asian America, Tzu Chi<br />
Foundation, Global Entrepreneurs Retreat, Museum of<br />
Fine Arts, and countless Cultural Foundations and Fundraising<br />
Galas to name a few.<br />
8 7
RANKED #36 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Cardinal Group Companies<br />
4100 E. Mississippi Avenue | Floor 15 | Denver, CO 80246 | cardinalgroup.com<br />
Cardinal Group is a fully-integrated<br />
real estate investment, management,<br />
construction, development, and marketing<br />
firm specializing in opportunistic<br />
and value-added investments throughout<br />
the United States. The firm acts as<br />
a sponsor of private equity real estate<br />
partnerships and provides asset management<br />
services through its investment<br />
company Cardinal Group Investments.<br />
Cardinal believes passion and determination<br />
are far more important than natural<br />
ability. They never quit, but persevere<br />
and thrive on adversity. If knocked<br />
down, get back up, every time! It’s rarely<br />
the most talented or smartest who<br />
“win,” but rather those who stick it out<br />
through sheer force of will.<br />
“We are thrilled to be recognized<br />
once again as a Best Place to Work<br />
in <strong>Multifamily</strong>®. It’s truly a testament<br />
to our team’s buy-in and<br />
commitment to our culture that<br />
has always been the foundation<br />
and DNA of our company.”<br />
They pride themselves on hiring the<br />
best and brightest people with exceptional<br />
character. They don’t want<br />
to be viewed as just an “employer”,<br />
but rather a place of excitement.<br />
This is an engaging think tank and<br />
a group of people looking to challenge<br />
each other and become better<br />
together.<br />
DEL DE WINDT, CEO<br />
Cardinal always maintains an air of<br />
uncertainty about their business.<br />
Under promise and over deliver.<br />
Men and women of character never<br />
boast, if you desire to have people<br />
talk about you<br />
and the company,<br />
say little and do the<br />
right thing. Let the<br />
scoreboard do the<br />
talking.<br />
8 8
Break Boundaries<br />
Together<br />
WHAT MAKES THEM GREAT<br />
CELEBRATION IS PART OF<br />
CARDINAL CULTURE<br />
Cardinal Group’s unique culture is something to be celebrated!<br />
They host frequent events including wellness<br />
challenges, fitness classes, team competitions, family and<br />
team celebrations, and being active on social media.<br />
CORE VALUES GUIDE EVERY<br />
ACTION AT CARDINAL<br />
Cardinal Group is passionate about giving back to the community,<br />
both locally and nationwide, through donations,<br />
events, and community service. Cardinal Group offers various<br />
flexible work options for its team members, including<br />
work from home and remote options.<br />
NOT JUST AN EMPLOYER,<br />
A PLACE OF EXCITEMENT!<br />
Cardinal gives virtual high-five’s on the company intranet,<br />
providing company-wide shoutouts. They recognize team<br />
members of the month, both at HQ and company-wide.<br />
Cardinal Group also recognizes team members of the<br />
year. At the Annual Leadership Summit, they have a dedicated<br />
awards ceremony to recognize the successes and<br />
new opportunities of each year.<br />
8 9
RANKED #37 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Gene B. Glick Company<br />
8801 River Crossing Blvd. | Suite 200 | Indianapolis, IN 46240 | genebglick.com<br />
The Gene B. Glick Company has long<br />
been one of Indiana’s great success<br />
stories. When native Hoosier and Army<br />
veteran Eugene (Gene) Glick returned<br />
home in 1945 from World War II after<br />
liberating Dachau concentration camp,<br />
he went to work in the mortgage loan<br />
business in downtown Indianapolis. An<br />
entrepreneur at heart, he quickly developed<br />
an interest in construction and decided<br />
to help his fellow GIs achieve the<br />
American dream of home ownership.<br />
In 1947, Gene and his wife, Marilyn,<br />
founded what is now known as the Gene<br />
B. Glick Company and began building<br />
single-family homes. Tom Brokaw<br />
prominently featured Gene’s efforts<br />
during this time in his best-selling book,<br />
“The Greatest Generation.” By the early<br />
1960s, Glick was the largest single-family<br />
home builder in Indiana and had built<br />
a reputation for integrity, high-quality<br />
“Being named one of the Best<br />
Places to Work in <strong>Multifamily</strong>® is<br />
a tremendous accomplishment<br />
that not only reflects the talent and<br />
dedication of our team, but also<br />
how far we have come together.”<br />
construction and excellent service.<br />
Glick built its first apartment community<br />
in 1962, and by the mid-<br />
1970s, the company was exclusively<br />
in the multifamily housing<br />
business.<br />
Glick embraced the philosophy of<br />
“Built to Be Home,” which reflected<br />
not just the company’s industry<br />
leadership, but more importantly,<br />
the company’s desire to change<br />
lives.<br />
DAVID BARRETT,<br />
PRESIDENT & CEO<br />
In the early 1980s,<br />
Gene and Marilyn<br />
established the Glick<br />
Family Foundation,<br />
the first of several<br />
charitable initiatives,<br />
programs and organizations,<br />
which<br />
would later become<br />
known as Glick<br />
Philanthropies.<br />
9 0
Built To Be<br />
Home<br />
WHAT MAKES THEM GREAT<br />
DONATION MATCHING CREATES A<br />
CULTURE OF SERVICE<br />
Glick hosts an Annual Day of Caring company-wide volunteer<br />
event, quarterly ‘Glick Cares’ which is a team member<br />
volunteer program, and gives 8 hours paid Volunteer Time<br />
Off per year. Glick Gives matches team member donations<br />
up to $2,500 per year.<br />
FAMILY FIRST ALWAYS AND<br />
FOREVER<br />
Glick is a family-run business and treats its business as<br />
family. Team members are also one of Glick’s core values.<br />
As such, the company culture is designed to respect and<br />
support team members and their families in a variety of<br />
ways.<br />
#OFFICEVIBES<br />
Biweekly “pulse” surveys evaluate 10 different metrics to<br />
gauge continuous team member opinion. Feedback is reviewed<br />
weekly, changes are implemented, and a compilation<br />
of the opinion and actions taken is shared quarterly<br />
with the company.<br />
9 1
RANKED #38 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Weller Management, LLC<br />
7284 W. Palmetto Park Road | Suite 201 | Boca Raton, FL 33433 | wellermgt.com<br />
Weller Management, founded in 2005,<br />
is a multifamily property management<br />
company with operations throughout<br />
the Southeastern U.S. Weller has grown<br />
to be a leading boutique property management<br />
and real estate investment<br />
services company with over 400 talented<br />
and dedicated employees.<br />
At Weller, they continue to strive for the<br />
best service, value and growth for their<br />
clients, residents and team members.<br />
Weller is a “best” place to work because<br />
upper management really cares about<br />
their team members and considers the<br />
well-being of all employees. This is why<br />
they introduced Weller Wellness - a program<br />
that gives employee rewards for<br />
just participating in wellness activities<br />
from losing weight, to stress reduction,<br />
to increasing physical fitness activities.<br />
Weller also takes care of their people by<br />
“We are thrilled to receive<br />
this honor, it endorses what<br />
our leadership team already<br />
knows - we have the best employees.”<br />
offering a high deductible health<br />
plan option at $26 a pay check and<br />
contribute $30 a month to their<br />
HSA account so everyone can afford<br />
to have health insurance.<br />
LORI KRULL,<br />
PARTNER/PRESIDENT<br />
Furthermore, they want to make<br />
sure team members have income<br />
security in times of need so they<br />
pay 100% of the cost for employees<br />
to have short-term disability<br />
and long-term disability benefits<br />
to cover periods of medical disability.<br />
Weller also wants<br />
to take care of team<br />
members’ fur babies<br />
by offering group pet<br />
insurance.<br />
At Weller, team<br />
members are happy<br />
and healthy.<br />
9 2
Live Well,<br />
Live Weller<br />
WHAT MAKES THEM GREAT<br />
PROMOTION THROUGH THE<br />
RANKS<br />
Weller heavily promotes from within whenever possible<br />
and always evaluates who is ready for promotion before<br />
looking to recruit from outside the organization. The majority<br />
of senior leaders have been promoted up through<br />
the ranks of the Company. Furthermore, women at Weller<br />
are also excelling with 49% in leadership positions.<br />
LOCK ‘EM UP, THEY’RE HAVING<br />
TOO MUCH FUN<br />
Weller holds Annual Team Member Holiday picnics with<br />
games, food, and lots of prizes. Additionally, the annual<br />
manager’s meeting is not only an opportunity to learn<br />
more and network, but also to have fun with games and<br />
group dinners. They encourage team members to participate<br />
in local charity events so they have a sense of community<br />
and well-being.<br />
SHOW ME THE MONEY<br />
Weller celebrates employee anniversaries with cash/gift<br />
cards so they can spend it freely. They recognize employee<br />
birthdays, as well as encourage team members to<br />
share their best practices/experiences on Weller Yammer.<br />
Also, Weller University training class achievements are announced<br />
company-wide.<br />
9 3
RANKED #39 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Seldin Company<br />
16910 Frances Street | Omaha, NE 68130 | seldin.com<br />
Seldin Company is an award-winning,<br />
multifamily management organization<br />
headquartered in Omaha, Nebraska.<br />
They manage and lease over 15,000<br />
apartment homes across seven states,<br />
focusing on innovative, locally integrated<br />
projects that promote sustainability<br />
and community growth.<br />
As an industry leader with nearly a century<br />
of experience, the company is constantly<br />
evolving to meet the changing<br />
needs of their field. Their mission is to<br />
preserve and nurture their presence<br />
in the community by providing quality<br />
comprehensive real estate and property<br />
asset management services in an ethical<br />
and professional manner.<br />
Seldin Company believes that leadership<br />
and investing in employees’ continual<br />
learning and development are key to<br />
their success. The leadership principles<br />
“Seldin Company is a fantastic<br />
place to work because of our<br />
dedicated and talented employees.<br />
Our employees conduct<br />
their business functions with<br />
pride, honesty, and integrity.”<br />
they operate under have allowed<br />
Seldin to attract, build and retain<br />
top talent in their industry.<br />
Seldin believes in treating their<br />
employees fairly and in celebrating<br />
and rewarding their successes.<br />
Seldin believes many of their employees<br />
stay with them for a long<br />
time because of their leadership<br />
principles. In fact, they have an<br />
impressive 74 employees with 10+<br />
years of service and 13 employees<br />
ALICIA STOERMER CLARK,<br />
PRESIDENT & CEO<br />
with 20+ years of<br />
service.<br />
Seldin Company is<br />
constantly working<br />
to provide an excellent<br />
and meaningful<br />
employee experience<br />
through the<br />
creation and improvement<br />
of their<br />
employee benefits<br />
and perks.<br />
9 4
A Better Way to<br />
Home<br />
WHAT MAKES THEM GREAT<br />
SERIOUSLY THOUGH, TAKE THAT<br />
PTO AND ENJOY IT<br />
Seldin Company offers competitive wages and excellent<br />
opportunities to advance and earn higher wages. Seldin<br />
encourages staff to take their PTO and enjoy time away<br />
with family and friends. Additionally, flexible work schedules<br />
promote a healthy work-life balance.<br />
TRANSPARENCY IS KEY FOR<br />
TRUST AND ENGAGEMENT<br />
Leadership at Seldin Company communicates in many<br />
ways to ensure all employees are aware of what is happening<br />
in the company. They promote great transparency.<br />
Each employee receives an 8-hour VTO (Volunteer Time<br />
Off) Day to use to volunteer at an organization of their<br />
choice.<br />
NO, IT’S NOT A REAL KAZOO<br />
Seldin Company uses Kazoo, which is an online employee<br />
recognition program that allows employees to connect<br />
with each other, give thanks and encouragement, and<br />
earn prizes for their efforts. They create “day in the life”<br />
videos for several positions to give prospective employees<br />
a glimpse of the positions for which they are applying.<br />
9 5
RANKED #40 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Village Green<br />
28411 Northwestern Highway | Suite 400 | Southfield, MI 48034 | villagegreen.com<br />
When an organization is celebrating its<br />
100-year anniversary, truly this company<br />
has done something right to not just<br />
survive but to thrive for a century. That’s<br />
Village Green. Village Green is committed<br />
to provide world-class service to its<br />
residents, its owners and its employees.<br />
This organization has worked diligently<br />
to build a company that focuses on<br />
not only financial success but creating a<br />
workplace where people are developed,<br />
recognized, and celebrated.<br />
“Life in the Green is a great place to<br />
be, and I couldn’t be more excited<br />
about our future. We’ve come so far<br />
so fast and have so much further to<br />
go. With our people, there’s no limit<br />
to our potential and how exciting<br />
Life in the Green can and will be!”<br />
Two years ago, Village Green’s leadership<br />
set out under the new CEO, Diane<br />
Batayeh, to create an engaging work culture<br />
where associates look for a higher<br />
purpose in what they do. Village Green’s<br />
leadership began a process of “transformation,”<br />
with the goal of becoming<br />
a great place to work. They drafted a<br />
new Mission Statement, Guiding Principles<br />
and Standards that have been integrated<br />
into all aspects of associate<br />
performance and development.<br />
Associates both in the field and in<br />
corporate support departments<br />
have embraced the new culture,<br />
and VG has seen substantial improvements<br />
in key performance<br />
indicators, such as Kingsley scores,<br />
satisfaction surveys and financial<br />
performance, receiving numerous<br />
awards in multifamily housing as<br />
well as making “top workplaces”<br />
lists.<br />
DIANE BATAYEH, CEO<br />
With approximately<br />
1,000 associates in<br />
17 states managing<br />
150+ properties, it<br />
has been important<br />
to focus on how to<br />
communicate and<br />
execute consistently,<br />
maintaining the integrity<br />
of the Village<br />
Green brand.<br />
9 6
Authentic<br />
Experiences<br />
WHAT MAKES THEM GREAT<br />
VILLAGE GREEN CELEBRATES THE<br />
BEST OF THE BEST<br />
Village Green recognizes outstanding performance. A pillar<br />
of Village Green’s culture is recognition of their associates.<br />
From awarding Best of the Best performers quarterly<br />
to naming Top Performers at their annual Convention, Village<br />
Green focuses on excellent performance.<br />
OPEN DOOR POLICY CREATES<br />
TRUST AND UNDERSTANDING<br />
Providing a “people first” culture through the Village Green<br />
Mission, they have an Open Door policy along with robust<br />
development programs that create opportunities for<br />
growth, and VG Cares, where associates are encouraged to<br />
use their 8 hours of service and leadership support.<br />
FURBABIES AND REAL BABIES<br />
GET TO SEE WHAT MOM AND<br />
DAD DO ALL DAY<br />
Village Green makes a big deal about their associates<br />
through recognizing and celebrating birthdays, anniversaries<br />
and other important milestones. Take Your Dog to<br />
Work Day and Bring Your Child to Work Day help associates<br />
meld their personal passion with their lives outside<br />
of work. Children get to see how mom and dad work and<br />
what they do.<br />
9 7
RANKED #41 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
TI Communities<br />
1125 Executive Circle | Suite 100 | Irving, TX 75038 | ticommunities.com<br />
TI Communities is a privately-held property<br />
management firm committed to<br />
achieving operational excellence, delivering<br />
value for its clients, and enhancing<br />
the quality of life for the residents of its<br />
communities. In addition to the headquarters<br />
in Santa Monica, they maintain<br />
and have professionals located in<br />
Chicago, Raleigh-Chapel Hill, Dallas, San<br />
Francisco, Providence, New York, Washington,<br />
D.C. and Miami.<br />
TI Communities, led by industry veterans<br />
and talented associates, serves<br />
over 7,000 homes across the country.<br />
Associates have high commitment to<br />
enriching the lives of residents and have<br />
the chance to make societal impact and<br />
change the lives of their residents.<br />
“Our associates have high<br />
commitment to enriching the<br />
lives of our residents.”<br />
TI Communities is property management<br />
with a purpose – to enrich and<br />
preserve communities for working individuals<br />
and families. They believe<br />
making a profit and making societal<br />
impact do not have to be mutually<br />
exclusive.<br />
The primary operating opportunity<br />
is to leverage technology, extract<br />
local market knowledge, and<br />
focus talent and solutions to optimize<br />
the different skill sets supporting<br />
the community.<br />
TI Communities has invested<br />
CHRISTINE SCHOELLHORN,<br />
PRESIDENT<br />
heavily in building a<br />
diversified team of<br />
socially minded individuals<br />
committed to<br />
preserving and enriching<br />
communities<br />
for working individuals<br />
and families.<br />
9 8
Management<br />
With a Purpose<br />
WHAT MAKES THEM GREAT<br />
TI TAKES CARE OF THEIR<br />
ASSOCIATES<br />
TI Communities fosters a team oriented environment by<br />
providing career development and growth opportunities,<br />
promoting work-life balance, and by offering flexible hours<br />
to accommodate school events, taking a family member to<br />
the doctor, and other life events.<br />
BEING RESPECTFUL OF<br />
ASSOCIATES’ TIME IS CRUCIAL<br />
TI Communities offers monetary incentives or extra paid<br />
time off when overnight travel is required, meetings and<br />
staff-only events are limited to during work hours only,<br />
and immediate families invited to corporate events. They<br />
also offer mentoring, and job shadowing/cross training<br />
opportunities.<br />
TOP PERFORMERS ARE STARS AT<br />
TI COMMUNITIES<br />
TI Communities’ Employee Spotlight is a program in which<br />
nominated employees receive company wide recognition<br />
for their contributions and performance. Their STAR<br />
Awards are an annual award given to the best performing<br />
individuals and teams.<br />
9 9
RANKED #42 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Apartment SEO<br />
100 W. Broadway | Suite 425 | Long Beach, CA 90808 | apartmentseo.com<br />
Whether leads come from across the<br />
globe or prospects come from around<br />
the corner, Apartment SEO turns leads<br />
into leases and prospects into residents.<br />
At Apartment SEO they consider their<br />
clients family.<br />
People spend roughly one third of their<br />
lives at work and the team at Apartment<br />
SEO doesn’t feel bad about that.<br />
In their organization, they have invested<br />
in purposefully cultivating a culture that<br />
thrives like family. They build trusting,<br />
lasting relationships with employees<br />
who are engaged in their vision and driven<br />
by the room they are given to grow.<br />
The caliber of the organization’s leadership<br />
is benchmarked by a CEO who is<br />
not only a respected industry influencer,<br />
but a man who is wholeheartedly<br />
loved by his team. Apartment SEO is, in<br />
a word, a great place to work.<br />
“The bigger we grow, the<br />
harder we work to make sure<br />
everyone has transparent and<br />
meaningful connections.”<br />
Apartment SEO thrives because of<br />
their belief in the adage that if they<br />
build great people first, those people<br />
will build a great business.<br />
Apartment SEO first and foremost<br />
thanks their Dream Team for committing<br />
to bring a better version<br />
of themselves to the table every<br />
single day. They are humbled and<br />
honored their efforts have made<br />
them contenders amongst a group<br />
of excellent organizations in the<br />
RONN RUIZ, CEO<br />
Best Places to Work<br />
<strong>Multifamily</strong>®.<br />
Apartment SEO’s<br />
leadership team and<br />
co-founders, Ronn<br />
Ruiz and Martin Canchola,<br />
are a walking<br />
example of their<br />
mission and vision in<br />
action.<br />
1 0 0
Growth, <strong>Innovation</strong>,<br />
People<br />
WHAT MAKES THEM GREAT<br />
NO VICTORY IS TOO GREAT OR<br />
TOO SMALL TO BE CELEBRATED<br />
Small daily victories are acknowledged by ringing the gong<br />
for the whole office to celebrate. Teams are awarded a<br />
monthly Above & Beyond award, $50.00 AmEx gift card,<br />
and a trophy. A quarterly GEM award, “Going The Extra<br />
Mile” with a $500.00 check and a gem trophy is awarded to<br />
associates for their hard work.<br />
NEXT UP AT THE LONG BEACH<br />
GRAND PRIX<br />
Apartment SEO has a monthly Funtastic Friday where they<br />
order in lunch and have game day with Cornhole, Jenga,<br />
and Uno. Another yearly event they do for employees is<br />
treating them to a day at the Long Beach Grand Prix and<br />
other various events within their community.<br />
PERSONAL DEVELOPMENT IS<br />
IMPORTANT FOR COMPANY-WIDE<br />
GROWTH<br />
Over the last several years, they have had a hyper-focus<br />
on personal & professional development through internal<br />
& external training module & conferences. They allocate<br />
great resources to bring in coaches to promote a healthy<br />
balance of emotional intelligence and business strategies.<br />
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RANKED #43 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Morgan Properties<br />
160 Clubhouse Road | King of Prussia, PA 19406 | morganproperties.com<br />
As a family business built on excellence,<br />
integrity, and community, Morgan Properties<br />
is passionate about its employees,<br />
firmly believing its success is a direct<br />
result of its people. Team members<br />
are considered family, and Morgan is<br />
dedicated to helping them excel in and<br />
out of the office through training and<br />
development programs designated for<br />
all experience levels.<br />
To help new and site-level employees<br />
rise through the ranks to become<br />
Property Managers or Vice Presidents,<br />
Morgan offers internship programs, a<br />
property manager trainee program, and<br />
various professional development programs<br />
(PDPs) through Morgan University<br />
-- the company-wide training program<br />
founded in 2014.<br />
Training continues throughout one’s<br />
career at Morgan, including hands-on<br />
“We create standards in the<br />
industry with our award-winning<br />
employees, each dedicated<br />
to providing residents<br />
with the highest quality<br />
apartment living experience.”<br />
HVAC and appliance repairs, skill<br />
builders for sales, leadership training,<br />
time management seminars,<br />
and more. The training department<br />
travels within the organization<br />
to offer local training courses<br />
and provide teams with individual<br />
attention.<br />
Morgan Mentors are also available<br />
to assist newly hired team members<br />
once they arrive back at their<br />
communities from on-boarding<br />
JONATHAN MORGAN,<br />
PRESIDENT<br />
training.<br />
Whether an intern or<br />
a senior executive,<br />
Morgan Properties is<br />
committed to ensuring<br />
each employee<br />
dreams big and never<br />
settles for less.<br />
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Experience More<br />
WHAT MAKES THEM GREAT<br />
INTRODUCING GRADUATES TO<br />
THE MULTIFAMILY INDUSTRY<br />
Morgan has a management trainee program, which accepts<br />
4 recently graduated college students with solid<br />
GPAs for an 18-month program teaching the ins-and-outs<br />
of the industry. The goal is to provide young professionals<br />
with the tools and skills to manage their own property at<br />
the conclusion of the course and prepare them for a successful<br />
career with Morgan Properties.<br />
HEALTH AND WELLNESS ARE<br />
IMPORTANT TO EMPLOYEE<br />
SUCCESS<br />
Morgan Properties ensures its employees are taken care<br />
of both professionally and physically through encouraging<br />
growth and healthy living. A popular program that Morgan<br />
offers its employees is the “Wellness Program” which aims<br />
to promote a healthy lifestyle and work-life balance.<br />
CREATING GREAT EXPERIENCES<br />
AND OPPORTUNITIES<br />
Morgan Properties often engages employees in team<br />
bonding activities and employee appreciation events including<br />
happy hours, team bowling, and social outings.<br />
These gatherings embody the company’s “Experience<br />
More With Morgan” mantra by creating opportunities for<br />
employees to interact with their colleagues and build a<br />
strong sense of community.<br />
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RANKED #44 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
O’Brien Realty Group<br />
43 West Main Street | Suite 2 | Avon, CT 06001 | obrienrealtygroup.com<br />
O’Brien Realty Group is a family run<br />
business that owns and operates apartment<br />
communities. Their communities<br />
are currently located in Louisiana and<br />
North Carolina, but they are a rapidly<br />
growing company, and see themselves<br />
operating nationwide in the future.<br />
In business for 35 years, they were<br />
founded on the principles of turning distressed<br />
properties into beautiful communities<br />
that residents are proud to call<br />
home. Everything they do is in-house,<br />
from management, to maintenance, to<br />
construction. Their long term employees<br />
are empowered to make decisions<br />
that influence the direction of the company.<br />
Best of all, they have fun!<br />
O’Brien Realty Group retains top talent<br />
by giving senior associates free housing,<br />
and other associates discounted housing.<br />
They help employees out in times of<br />
“I’m not the boss. The resident<br />
is the boss.”<br />
crisis, whether it be moving their<br />
family into a model, for free, or advancing<br />
money to them in times of<br />
need. When Hurricane Katrina hit<br />
New Orleans, they kept the entire<br />
company employed for 2 years<br />
with full pay, even though there<br />
was no where for them to work.<br />
KEVIN O’BRIEN, CEO<br />
O’Brien promotes from within<br />
whenever possible and they give<br />
bonuses based on performance<br />
or results, not length of employment.<br />
Employees<br />
have even been given<br />
company paid<br />
new cars. Employees<br />
have the opportunity<br />
to become partners<br />
with ownership equity<br />
based on performance.<br />
O’Brien promotes a<br />
culture of autonomy.<br />
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Truly Feel at<br />
Home<br />
WHAT MAKES THEM GREAT<br />
EMPLOYEES ARE TREATED LIKE<br />
ROYALTY<br />
Employees have the opportunity to become partners with<br />
ownership equity based on performance. They give new<br />
mothers 3 months fully paid maternity leave and they also<br />
give employees 1-2 weeks severance pay, for every year of<br />
employment, whether they quit or get fired.<br />
TEXT-MENTORING IS THE WAY TO<br />
BUILD TRUST<br />
Assoicates at O’Brien Realty Group help each other to<br />
succeed by participating in the company-wide text chain,<br />
where employees talk about daily tasks and give each other<br />
motivational words and sayings.<br />
THESE FOLKS KNOW HOW TO<br />
THROW A PARTY<br />
O’Brien employees have fun every day, but the events<br />
they look forward to most are the Annual Thanksgiving<br />
Luncheon, the Annual Crawfish Boil, and in New Orleans,<br />
the Mardi Gras Zulu Ball. They also celebrate birthdays, babies,<br />
and anniversaries with parties and luncheons in the<br />
office.<br />
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RANKED #45 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Stonemark Management<br />
400 Interstate North Pkwy. | Ste. 1100 | Atlanta, GA 30339 | stonemarkmanagementllc.com<br />
One of the highest compliments Stonemark<br />
Management receives as a company<br />
comes in the form of employees who<br />
genuinely enjoy coming to work every<br />
day and are extremely motivated to produce<br />
positive results. At Stonemark, executives<br />
have worked hard to create an<br />
environment where accomplishments<br />
are recognized and celebrated and longevity<br />
is encouraged and rewarded -<br />
while not losing sight of the importance<br />
of balancing work and personal life.<br />
This effort results in employees who<br />
return to the company. Typically, those<br />
who leave do so because they assume<br />
the grass is greener elsewhere, or for<br />
job relocation or the sale of their property.<br />
But even after a property sells, many<br />
of these individuals eventually return<br />
because of the culture they’ve created.<br />
Stonemark wants their employees to<br />
succeed, giving them all the resources,<br />
“Nothing gives me more joy than<br />
seeing our employees grow professionally<br />
and getting recognized<br />
and rewarded through internal<br />
promotions and career advancements.”<br />
training and moral support necessary,<br />
then watch them grow. That<br />
support comes from new hires’<br />
immediate supervisor, colleagues<br />
and executives.<br />
WALT LAMPERSKI,<br />
PRESIDENT<br />
Stonemark believes in promoting<br />
from within. They provide training<br />
programs online and in person<br />
for employees at all levels to get<br />
them ready for the next step in<br />
their professional development.<br />
They encourage their employees<br />
to further their<br />
knowledge through<br />
outside business<br />
course offerings, certifications,<br />
seminars,<br />
business forums,<br />
and provide the financial<br />
support to<br />
make it happen.<br />
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The Mark of<br />
Excellence<br />
WHAT MAKES THEM GREAT<br />
QUALITY OF LIFE IS OF HIGHEST<br />
IMPORTANCE<br />
Stonemark encourages a healthy balance between work<br />
life and family life. They are very flexible when it comes<br />
to giving employees time off to attend important family<br />
or personal events. Many employees are allowed to work<br />
from home which greatly enhances their quality of life.<br />
LACE UP THOSE SHOES AND GET<br />
READY TO COMPETE<br />
The employees at Stonemark have a healthy passion for<br />
winning and teamwork. As a result, they’ve had competitions<br />
in softball, kickball, volleyball, bowling, miniature<br />
golf, treasure hunts, chili cook-offs, dessert cook-offs, escape<br />
rooms, relay races, tug of wars, and the Stonemark<br />
Olympics.<br />
SHOUT IT FROM THE ROOFTOP,<br />
STONEMARK TEAMS ROCK<br />
Stonemark celebrates teams by making company-wide<br />
announcements of team achievements. They also trumpet<br />
their successes on LinkedIn, Facebook, Instagram and<br />
Twitter.<br />
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RANKED #46 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Asset Living<br />
950 Corbindale Road | Suite 300 | Houston, TX 77024 | assetliving.com<br />
Asset Living presently manages a portfolio<br />
consisting of approximately 65,000<br />
units and 140,000 beds making them<br />
the #17 largest apartment Management<br />
company in the nation.<br />
Founded in 1986, Asset Living is a Houston-based<br />
real estate management<br />
firm. With a growing portfolio that includes<br />
a multitude of properties across<br />
the nation, Asset provides services to a<br />
variety of clients that include property<br />
management, asset management, receivership,<br />
and investment services. Asset<br />
is a member of The Institute of Real<br />
Estate Management (IREM), and is recognized<br />
as an Accredited Management<br />
Organization (AMO).<br />
“We don’t focus on being the<br />
biggest, we focus on being the<br />
best.”<br />
Asset Living looks to hire experienced<br />
student housing professionals who are<br />
capable of making an immediate impact<br />
in the organization. Ultimately, professionals<br />
join their organization because<br />
of Asset Living’s reputation,<br />
culture and growth. As a fifth year<br />
recipient of the prestigious Inc.<br />
500/5000 fastest growing companies<br />
award, they provide unparalleled<br />
opportunities for career progression.<br />
Graduates are the most direct<br />
link to Asset Living’s target demographic.<br />
As such, they look to engage<br />
graduates immediately as<br />
RYAN MCGRATH,<br />
PRESIDENT & CEO<br />
their ideas become<br />
an invaluable component<br />
of the core<br />
strategy.<br />
Graduates are not<br />
accepting a job, they<br />
are starting a career.<br />
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Delivering<br />
Value<br />
WHAT MAKES THEM GREAT<br />
OUTSIDE GROWTH FOR INSIDE<br />
EXCELLENCE<br />
Asset Living challenges their teams to be their best by providing<br />
opportunities to teach, learn, and volunteer. Every<br />
month they host Lunch & Learn sessions for employees to<br />
grow outside of their current role. They also give back as a<br />
team through monthly group volunteer opportunities, and<br />
provide paid time off to volunteer for an individual cause<br />
of choice.<br />
FUNTIVITIES FOR STRENGTH &<br />
COLLABORATION<br />
Every department works together to organize monthly<br />
Asset Living Funtivities where teammates plan 30 days<br />
of creative, fun activities. This ranges from chili cook-offs,<br />
to company tailgates, to crazy hair day - their teams get<br />
resourceful and pull off some amusing events. Funitvities<br />
throughout the month promote collaboration and bolsters<br />
the family mentality of the company.<br />
COMPANY CULTURE REIGNS<br />
SUPREME<br />
Asset Living hosts their annual Asset Living Conference to<br />
blend learning opportunities, awards, and team building.<br />
Employees gain overwhelming leadership confidence and<br />
a true sense of their company culture after meeting peers<br />
and attending an Asset Living Conference.<br />
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RANKED #47 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Mission Rock Residential<br />
1355 S. Colorado Blvd. | Suite C-710 | Denver, CO 80222 | missionrockresidential.com<br />
Mission Rock Residential is a 3rd party<br />
management company that manages<br />
apartment communities throughout<br />
16 states with a focus on delivering the<br />
highest quality of service.<br />
At Mission Rock, they not only focus on<br />
quality service to their customers and<br />
clients but also to each other - their<br />
team members. They are unique largely<br />
due to two things: their culture and their<br />
team members.<br />
Mission Rock’s culture is founded upon<br />
a daily commitment to integrity, honesty,<br />
transparency, accountability, and<br />
respect from and among all team members.<br />
They nurture a collaborative and<br />
strategic approach in the management<br />
of their communities with the expectation<br />
of overachieving for their clients.<br />
They encourage innovation and creativity<br />
in the execution of the mission with<br />
“From the very beginning one<br />
of our primary goals is to ensure<br />
our team members are<br />
happy and have the best experience<br />
possible.”<br />
the goal of maximizing operational<br />
results.<br />
Mission Rock is quick to honor<br />
and celebrate the unique accomplishments<br />
of their teams and<br />
team members. They are driven<br />
by pride, passion, and competitive<br />
spirit to always be a Best in Class<br />
multifamily management company.<br />
Mission Rockers are the heart<br />
and soul of the organization and<br />
PATRICIA HUTCHISON,<br />
PRESIDENT<br />
a direct attributor<br />
to their continued<br />
passion, innovation,<br />
and ultimately their<br />
success. Each individual<br />
Mission Rocker<br />
directly impacts<br />
success by not only<br />
excelling in their performance<br />
but also<br />
continuously providing<br />
feedback on how<br />
they can become<br />
even better.<br />
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Your Lifestyle.<br />
Our Mission.<br />
WHAT MAKES THEM GREAT<br />
COMMUNITY INVOLVMENT<br />
FACILITATES EMPLOYEE<br />
ENGAGEMENT<br />
Mission Rock has a Charity Committee that is focused on<br />
not only the company’s community involvement but they<br />
also encourage team member’s engagement. They have<br />
group volunteer days, annual team events, Starbucks Day,<br />
participation in industry conferences, Team Building activities,<br />
and holiday events.<br />
SHOWING A GENUINE CARE FOR<br />
TEAM MEMBERS<br />
Mission Rock genuinely cares about their team members.<br />
Mission Rock’s President provides meaningful opportunities<br />
for feedback. They also have quarterly awards and<br />
Company “Shout Outs’ for team members who go above<br />
and beyond.<br />
PERKS OF WORKING AT MISSION<br />
ROCK RESIDENTIAL<br />
Mission Rock takes care of their associates with additional<br />
paid holidays, quarterly awards, 401K match, performance<br />
bonuses, Family Medical Leave, Volunteer Time Off, and<br />
a quarterly message from the President of the company.<br />
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RANKED #48 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
CARROLL<br />
3340 Peachtree Road NE | Suite 2250 | Atlanta, GA 30326 | carrollorg.com<br />
CARROLL delivers exceptional service<br />
in eight key areas: Investment Management,<br />
Property Management, Construction<br />
Management, ARIUM living,<br />
Marketing, Technology, People Management,<br />
and Accounting. Together, this<br />
well-rounded and balanced platform<br />
seamlessly works to provide the service<br />
and results that CARROLL is known for,<br />
as a top real estate investor and operator.<br />
CARROLL is pioneering new ways of real<br />
estate investing through cutting-edge<br />
strategies combined with industry leading<br />
execution. Their investments focus<br />
on capital preservation, generation of<br />
current cash flow, and the implementation<br />
of value creation strategies. This investment<br />
philosophy is what makes the<br />
company unique. While they will always<br />
be ambitious, CARROLL has both the<br />
discipline and the desire to be patient<br />
“CARROLL has an excellent<br />
culture that is realized through<br />
respectful collaboration with<br />
other teammates and support<br />
staff.”<br />
and wait for the right investment<br />
opportunities.<br />
When industry giants start drifting<br />
toward a trend, the herd mentality<br />
follows leaving a void in another<br />
area. This is where CARROLL<br />
thrives. Not only do they create<br />
some of the best returns in the<br />
business for their partners, they<br />
invest alongside you.<br />
The CARROLL culture is defined by<br />
SCOTT K. GILPATRICK,<br />
VP OPERATIONS<br />
its people, those who<br />
personify “Boundless<br />
Ambition” and<br />
stop at nothing to<br />
win.<br />
They’ve built an investment<br />
and operational<br />
platform<br />
that is disrupting the<br />
industry by applying<br />
out-of-industry best<br />
practices.<br />
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Boundless<br />
Ambition<br />
WHAT MAKES THEM GREAT<br />
CREATING LEADERS AT THE<br />
ANNUAL SUMMIT<br />
CARROLL offers an annual leadership summit for their<br />
property managers. When they acquire new properties,<br />
they assign current employees to the new team to help<br />
welcome them to the CARROLL family.<br />
WHY CELEBRATE FOR A DAY<br />
WHEN YOU CAN CELBRATE FOR<br />
A WEEK<br />
CARROLL welcomes employees who’ve been with the organization<br />
more than 5 years into the Keystone Club. Each<br />
quarter, they celebrate a different member of their onsite<br />
teams with week-long recognition and celebration activities.<br />
KEEPING COMMUNITIES<br />
COMPETITIVE<br />
CARROLL regularly hosts friendly property competitions.<br />
They host regional spirit days. CARROLL associates participate<br />
in fun resident events like pool parties, holiday<br />
events that include pets, happy hours with fireworks, and<br />
resident appreciation activities.<br />
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RANKED #49 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
DASMEN Residential<br />
400 Rella Boulevard | Suite 212 | Suffern, NY 10901 | dasmenresidential.com<br />
#TheDASMENWay is more than just<br />
how they operate their business; DAS-<br />
MEN is different than any other property<br />
management company out there<br />
because they dare to push the boundaries<br />
of “what’s been done,” they explore<br />
“what could be,” and they do not settle<br />
for “good enough.” This disruptive energy<br />
infuses our operations, their relationships,<br />
and their culture.<br />
DASMEN Residential constantly striving<br />
for better, more effective ways to live<br />
out their values of integrity, teamwork,<br />
and excellence. When a new associate<br />
joins their family, it’s hard to miss the<br />
culture of fun and collaboration at each<br />
of their properties and their headquarters<br />
in New York.<br />
Even though the family is spread out<br />
across several states (Alabama, Arizona,<br />
Louisiana, North Carolina, Virginia,<br />
“What makes me most proud<br />
as we approach DASMEN’s<br />
4th birthday, is the family-like<br />
environment we have created<br />
in this short but awesome<br />
journey.”<br />
Pennsylvania, Ohio, Georgia, and<br />
New York), they make a point to<br />
foster a sense of belonging and<br />
community across state boundaries.<br />
DASMEN associates know that at<br />
the end of the day, reaching a goal<br />
is just as important as how you got<br />
there. The end and the means hold<br />
equal weight, and they let their<br />
powerful sense of integrity guide<br />
how they conduct business, in every<br />
property, with every associate<br />
MICHAEL KATZ, CEO<br />
and every resident.<br />
No person is an island,<br />
especially at<br />
DASMEN. They rely<br />
on teammates to do<br />
the best job possible,<br />
and everyone pulls<br />
their own weight. If<br />
an associate is unable<br />
to handle something,<br />
he or she can<br />
rely on the team to<br />
come to the rescue.<br />
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Performance,<br />
Perfection, Integrity<br />
WHAT MAKES THEM GREAT<br />
BROADWAY SHOWS IN NYC<br />
BRING THE ENERGY<br />
This year as part of the DASMEN Awards celebration, all<br />
employees got the opportunity to attend theme parks and<br />
ride go-carts. A volleyball tournament was held this summer<br />
to encourage team building and healthy competition.<br />
Laser tag, water sports, and a NYC Broadway show are just<br />
some fun ways DASMEN Residential has provided an energized<br />
culture for associates.<br />
CONTESTS AND RECOGNITION<br />
KEEP ASSOCIATES ON THEIR<br />
TOES<br />
Multiple contests are held each year to give all associates<br />
an opportunity to challenge themselves to go further than<br />
they knew possible and to earn recognition. Holiday parties,<br />
Quarterly HQ Summits, and world-renowned motivational<br />
speakers are a few more unique things DASMEN<br />
Residential does to appreciate the organizational and individual<br />
success of their distinguished team.<br />
CELEBRATING GROWTH AND<br />
HARD WORK<br />
They feel it is their honor and responsibility to provide<br />
employees with the support and resources they need to<br />
successfully go above and beyond each day. Every year<br />
numerous events are hosted for staff to enjoy and to aid<br />
in their development. A Property Manager Summit occurs<br />
annually to bring all managers together for a few days to<br />
celebrate their growth & hard work.<br />
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RANKED #50 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
WRH Realty Services, Inc.<br />
100 3rd St. South | Suite 300 | St. Petersburg, FL 33701 | wrhrealty.com<br />
At WRH Realty Services they employ a<br />
simple philosophy: that the pursuit of<br />
excellence, vision, and integrity be at<br />
the forefront of each and every business<br />
practice. Whether it’s working directly<br />
with the property, advising an investor<br />
or client, or identifying new acquisition<br />
opportunities, their decisions and operations<br />
reflect these high-quality standards.<br />
WRH Realty Services, Inc. is one of the<br />
largest privately owned, full-service multifamily<br />
property management companies<br />
in the Southeastern United States,<br />
comprised of more than 11,000 units.<br />
As an industry leader in real estate management,<br />
their mission is to exceed expectations<br />
with professional expertise,<br />
innovative techniques, and superior<br />
customer service.<br />
“It is an honor to participate in the<br />
Best Places to Work in <strong>Multifamily</strong>®<br />
program. It is a wonderful way<br />
to increase employee pride and<br />
enthusiasm, as well as honor our<br />
teams for their hard work.”<br />
At WRH, they know that team<br />
members are the strongest resource<br />
they have to ensure their<br />
goals are met. The spirit of cooperation<br />
and common purpose drives<br />
WRH team members to excel.<br />
WRH supports both individual and<br />
team contributions and encourages<br />
superior performance through<br />
open communications and empowerment.<br />
MARK RUTLEDGE, CEO<br />
At WRH, their “You<br />
matter” culture is<br />
woven into everything<br />
they do, and<br />
they always aim to<br />
show their team<br />
members that they<br />
really do matter!<br />
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Above and<br />
Beyond<br />
WHAT MAKES THEM GREAT<br />
CREATING TRADITIONS FOR<br />
LOYALTY AND HONOR<br />
In addition to their employee appreciation day, every year<br />
WRH holds an Annual Awards Banquet in each of their<br />
three regions to honor top performers and celebrate the<br />
success of their teams over the year. This has become a<br />
special tradition throughout the company.<br />
STRIVING TO MAKE A POSITIVE<br />
IMPACT<br />
Their “You Matter Culture” is about giving back and they<br />
always have fun making a difference in their communities,<br />
whether it is through community service, charitable giving<br />
or doing their best to make a positive impact every day.<br />
ON-THE-SPOT BUCKS AND<br />
RECOGNITION<br />
WRH has an on-the spot recognition program called WRH<br />
Bucks. This program grants WRH Bucks to team members<br />
when they are seen going above and beyond for our residents.<br />
WRH Bucks can be redeemed for WRH apparel or<br />
merchandise in our online store, or for gift cards.<br />
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RANKED #51 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Park Properties Management Company<br />
1821 Avon St. | Suite 200 | Charlottesville, VA 22902 | goparkproperties.com<br />
Park Properties Management Company<br />
is a growing, innovative, family-owned<br />
business that has been recognized by<br />
its partners, lenders and consultants as<br />
a leader in best practices in affordable<br />
and multifamily housing. Park Properties<br />
is dedicated to individual as well<br />
as team goals and they recognize the<br />
efforts of all those that work within the<br />
organization.<br />
Park offers a family atmosphere working<br />
environment and they not only strive for<br />
excellence, but they achieve excellence<br />
at all levels. They work diligently to connect<br />
all employees with each other by<br />
having regular team events. Every year,<br />
they have at least three events with all<br />
members of the team to strenghten relationships<br />
and bonds.<br />
Additionally, their properties have<br />
monthly events to cultivate their culture<br />
“Participating in the Best<br />
Places to Work <strong>Multifamily</strong>®<br />
this year helped us see that<br />
while our company expands -<br />
we have not lost our core values.”<br />
of excellence and family. Lastly,<br />
their dedication to giving back to<br />
the communities they serve provides<br />
each team member with the<br />
opportunity to contribute to local<br />
charities.<br />
Park Properties has experienced a<br />
tremendous amount of growth in<br />
the past decade but has not lost<br />
sight of what keeps their company<br />
successful, their employees. When<br />
the company grows, there is room<br />
ALICE FLETCHER, SVP<br />
for personal advancement<br />
for their<br />
employees as well.<br />
It is not uncommon<br />
for an employee<br />
to climb the ladder<br />
during their time<br />
at Park Properties<br />
to take on more<br />
responsibility and<br />
prosper.<br />
1 1 8
High Performance<br />
Results<br />
WHAT MAKES THEM GREAT<br />
PROPER PREPARATION AND<br />
WELLNESS FOR EVERY TEAM<br />
MEMBER<br />
Park invests in team members by offering a robust training<br />
academy that offers most new employees time to learn<br />
their new position and connect with a mentor in the company.<br />
They also offer a wellness program that is individualized<br />
and allows team members to earn awards.<br />
ASSOCIATE VOICES MATTER AND<br />
MAKE A DIFFERENCE<br />
Park listens to their associates and makes improvements<br />
wherever possible. Upper management participates in<br />
quarterly meetings in which they have open discussions<br />
about job satisfaction. Their monthly employee spotlight<br />
allows team members to share personal and professional<br />
accomplishments with all associates.<br />
COMPETING FOR “THE CUP” IS<br />
FIERCE AT PARK<br />
Each year they host an annual awards program that recognizes<br />
individual and team accomplishments. They also<br />
recognize those that received industry awards at their<br />
annual award program. Lastly, they recognize one Distinguished<br />
Team of the Year who gets to keep the THE CUP<br />
on display for the entire year.<br />
1 1 9
RANKED #52 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Laramar Group<br />
7555 E. Hampden Avenue | Suite 250 | Denver, CO 80231 | laramargroup.com<br />
Founded in 1989, Laramar has grown<br />
from a small real estate investment<br />
company to a vertically integrated and<br />
distinguished national real estate investment<br />
and property management<br />
corporation with a multi-billion dollar<br />
portfolio. As their 30-year anniversary<br />
is upon them, they have an established<br />
company culture and accomplishments<br />
to celebrate.<br />
“The people at this organization<br />
are innovative, push to<br />
make processes better, more<br />
efficient and groundbreaking.<br />
We strive to be disrupters to<br />
the multifamily industry.”<br />
Laramar operates the organization with<br />
a can-do attitude. All communication,<br />
operations, training and hiring is done<br />
with the mentality that they are open<br />
to everything, and they continue to anticipate<br />
changing trends and strive to<br />
always improve on what is being done.<br />
The leadership team is built from the approach<br />
that if leadership is consistently<br />
pushing to be better leaders, operators<br />
and mentors, teams will thrive. This attitude<br />
has propelled Laramar into building<br />
a diverse portfolio of small<br />
buildings, conventional communities,<br />
senior housing, affordable<br />
housing and third-party management<br />
business. Because of the variety<br />
of specialties, associates have<br />
the opportunity to learn different<br />
facets of the business and grow in<br />
their careers based on their area<br />
of interest within multifamily.<br />
Their diverse portfolio brings new<br />
life to the phrase, “There is truly<br />
something for everyone here.”<br />
SCOTT MCMILLAN, PRESIDENT<br />
It’s important to have<br />
all leaders rowing in<br />
the same direction,<br />
so they’ve made a<br />
concerted effort to<br />
rebuild the leadership<br />
team by hiring<br />
people with vision<br />
and experience creating<br />
culture.<br />
1 2 0
In the Center of<br />
Everything<br />
WHAT MAKES THEM GREAT<br />
LEADERSHIP STARTS AT THE TOP<br />
Laramar President, Scott McMillan, visits every community<br />
annually, meets the team, talks about Laramar and opens<br />
the floor to employee questions and feedback, and then<br />
actually brings the feedback to the Corporate team for action.<br />
CORE VALUES CREATE FUN AND<br />
STRONG RELATIONSHIPS<br />
One of the Core Values is “Enjoy the Ride!” They prioritize<br />
having fun and spreading joy in the workplace. Impromptu<br />
conference room dance parties, potlucks, 3:00pm popcorn,<br />
Halloween Costume Contests, Cinco de Mayo Margarita<br />
Mix Contest, Ugly Sweater Holiday Party, March<br />
Madness and Fantasy Football Pools are some of the fun<br />
things happening at Laramar.<br />
TECHNOLOGY AND CULTURE ARE<br />
THE KEYS FOR SUCCESS<br />
Associates benefit from a tech fund, Nine Four Ventures,<br />
where Laramar is the laboratory for them to test first<br />
adopter-tech platforms - innovation is in their DNA. Also,<br />
Laramar’s Culture Club is a cross-departmental group of<br />
team members responsible for keeping company culture<br />
initiatives alive and well.<br />
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RANKED #53 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Valiant Residential<br />
8750 N. Central Expressway | Suite 1010 | Dallas, TX 75231 | valiantresidential.com<br />
Valiant Residential is a multifamily property<br />
management group at the forefront<br />
of leading a genuine and engaging culture.<br />
Founded in Dallas in 1987 (FKA:<br />
SIMC Property Management), Valiant<br />
has invested more than 30 years in developing<br />
a premier platform for the clients<br />
they serve.<br />
At the core of Valiant Residential is their<br />
unique mission statement, which embodies<br />
the central tenets of life as a<br />
Valiant team member. “Our mission to<br />
innovate property management by developing<br />
prosperous partnerships & cultivating<br />
compassionate people is driven<br />
by a Valiant spirit.”<br />
With executive leadership embracing an<br />
open-door policy, team members are<br />
encouraged to bring new ideas to the<br />
table in an effort to drive innovation.<br />
To situate innovation at all job levels,<br />
“This is a testament to our<br />
dynamic team members who<br />
have put the Valiant spirit into<br />
their work every day, empowering<br />
our company to be an<br />
industry leader.”<br />
Valiant relies on subject matter<br />
experts from each site level job to<br />
provide their expertise & creative<br />
thoughts on standard operating<br />
procedure revisions & improvements.<br />
Team members are inherently motivated<br />
to deliver top performances.<br />
Prosperous partnerships are<br />
also developed internally through<br />
the company’s mentorship program,<br />
which pairs seasoned team<br />
members with new team members<br />
CRAIG LASHLEY, PRESIDENT<br />
to develop high-level<br />
skills & maintain<br />
succession planning.<br />
Valiant Residential<br />
recognizes that a<br />
compassionate culture<br />
is necessary for<br />
the overall health &<br />
wellness of its team.<br />
Valiant is committed<br />
to making a difference<br />
in the community<br />
& lives of fellow<br />
North Texans.<br />
1 2 2
Into the Next<br />
Generation<br />
WHAT MAKES THEM GREAT<br />
VALIANT SPIRIT RUNS DEEP<br />
One unique thing Valiant does for their team members is to<br />
award an “MVP (Most Valiant Professional) of the Month.”<br />
The MVP of the Month is nominated by their peers and/or<br />
supervisor to recognize an individual who embodies the<br />
“Valiant spirit” and goes above and beyond in their job.<br />
PREPARING FUTURE<br />
GENERATIONS<br />
Valiant Residential offers scholarships to dependents and/<br />
or children of Valiant employees who attend any 2 or 4<br />
year accredited college, university, or technical school.<br />
EVERYDAY IS DONUT DAY<br />
Valiant Residential has monthly themed “Fun Days” where<br />
team members let loose a little and have some fun. The<br />
“Fun Days” can be anything from celebrating National Donut<br />
Day or showing off their fan status by wearing their<br />
favorite sports team jersey. To kick off summer and pool<br />
season, site team members showed off their favorite Hawaiian<br />
shirts and tropical gear.<br />
1 2 3
RANKED #54 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
FPI Management<br />
800 Iron Point Road | Folsom, CA 95630 | fpimgt.com<br />
With nearly 3,000 career individuals on<br />
staff, the FPI Team of careered professionals<br />
are recognized as leaders in the<br />
multifamily housing industry. FPI’s Corporate<br />
Culture is grounded in HEART<br />
(Humility, Excellence, Accountability,<br />
Respect, and Teamwork). These values<br />
have been the hallmark of the success<br />
of the Company since 1968. They are a<br />
firm believer that when you love what<br />
you do and the people you work with,<br />
amazing things will happen.<br />
Although their company continues to<br />
grow in size, they remember the importance<br />
of a tight-knit work environment.<br />
This special dynamic has led to many<br />
employees with over 25 years of tenure<br />
with the company.<br />
FPI Management focuses on employee<br />
development with a robust Training Department<br />
and accessible 24/7 support<br />
“For the past 45 years it has been<br />
my privilege to lead a company<br />
that truly embraces a work life balance<br />
and thrives in an environment<br />
that acknowledges our Creator as<br />
the true source of our success.”<br />
system. They pride themselves<br />
with embracing the internal promotion<br />
of their employees to meet<br />
long-term career goals. Their goal<br />
is to inspire and invest in employees<br />
to enrich both their professional<br />
and personal lives.<br />
FPI recognizes the hard work their<br />
employees do every day and the<br />
role they play in contributing to<br />
the organization’s success. As a<br />
result, they work hard to achieve<br />
DENNIS TREADAWAY,<br />
PRESIDENT<br />
a comprehensive total<br />
rewards package<br />
that supports holistic<br />
wellness.<br />
FPI strives to be a<br />
company where employees<br />
feel good<br />
coming to work by<br />
providing an environment<br />
that promotes<br />
camaraderie<br />
and fun.<br />
1 2 4
Making a<br />
Difference<br />
WHAT MAKES THEM GREAT<br />
TEAM FPI KNOWS A GOOD TIME<br />
WHEN THEY SEE IT<br />
FPI hosts annual get-togethers and parties such as the<br />
Corporate Administration Luncheon and the Corporate<br />
Holiday Party. FPI has a video library showcasing team<br />
building events and marketing campaign contests for all<br />
employees throughout the year.<br />
SERVING THE COMMUNITY<br />
MAKES FOR HAPPY TEAMS<br />
FPI Gives Back is a program where the company helps<br />
the community and recognizes several charity initiatives<br />
throughout the year. Resident events sponsored by communities<br />
for resident enrichment, engagement, and community<br />
building help strengthen the neighborhood bonds<br />
and relationships.<br />
EVERY EMPLOYEE MATTERS<br />
AND IS APPRECIATED<br />
FPI’s company culture recognizes that every single employee<br />
matters and celebrating their efforts and achievements<br />
not only warms their hearts but shows their appreciation.<br />
Internal quarterly shoutouts are sent recognizing individuals<br />
or teams for outstanding contributions to their role<br />
and community, and external recognition is done weekly<br />
on corporate social channels.<br />
1 2 5
RANKED #55 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Karya Property Management<br />
8901 Gaylord Drive | Suite 100 | Houston, TX 77024 | karyamanagement.com<br />
At the core of Karya Property Management<br />
is the drive and ambition for constant<br />
growth and improvement. From<br />
humble beginnings working in D Class<br />
properties to accruing over $ 1.5 billion<br />
in revenue and managing over 14,500<br />
units, Karya has its sights set on becoming<br />
one of the top multi-family companies<br />
in the industry.<br />
The company has always taken the day<br />
to day challenges head-on by evolving<br />
to the changing landscape, employing<br />
innovative methods, and investing in individual<br />
employee growth.<br />
Their proven record in property acquisition,<br />
rehabilitation, tenant retention,<br />
as well as ROI augmentation has made<br />
Karya the number one ranked Houston-based,<br />
fastest growing company<br />
by the Inc. 5,000.<br />
“Remembering your roots<br />
helps you keep that drive and<br />
remain humble.”<br />
Karya Property Management is<br />
a great place to work because of<br />
the environment and culture that<br />
has been developed over the last<br />
5 years.<br />
With friendly and knowledgeable<br />
coworkers, great pay/bonus structure<br />
and the opportunity to grow<br />
professionally within the company,<br />
Karya is a clear and obvious<br />
choice as one of the Best Places to<br />
SWAPNIL AGARWAL,<br />
CEO & FOUNDER<br />
Work <strong>Multifamily</strong>®.<br />
The Karya team is<br />
highly sophisticated<br />
with a group of experienced<br />
individuals<br />
that takes an active,<br />
hands-on management<br />
approach.<br />
1 2 6
More Than Just<br />
a Home<br />
WHAT MAKES THEM GREAT<br />
CONSTANT GROWTH MAKES FOR<br />
STRONG ROOTS<br />
As a company, Karya values personal, professional, and<br />
mental growth, and takes measures to ensure their team<br />
grows in each area continually.<br />
FOSTERING A FUN, COMPETITIVE<br />
WORK ENVIRONMENT<br />
Karya provides ample opportunity for growth, promotes<br />
work / life balance, and pursuit of training and certifications<br />
for team members. Karya provides the opportuity to go to<br />
various sporting events and even meet the athletes. They<br />
also have a ping pong table to foster that competitive spirit<br />
at work.<br />
EXPERIENCE PAYS OFF<br />
AT KARYA<br />
The Karya team’s investment and operations experience<br />
results in the ability to capitalize on operational inefficiencies<br />
related to revenue management. Karya has the ability<br />
to execute and oversee extensive rehab projects via its experienced<br />
in-house team of renovation experts.<br />
1 2 7
RANKED #56 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
Northland Investment Corporation<br />
2150 Washington Street | Newton, MA 02462 | northland.com<br />
Northland Investment Corporation is a<br />
private real estate firm with more than<br />
25,000 residential units, 2.5 million<br />
square feet of commercial space, and<br />
$3.5 billion of development in progress.<br />
They own and operate multifamily properties<br />
across the country, including New<br />
England, Austin, Texas, the Southwest<br />
United States and Florida, employing<br />
over 600 people.<br />
Northland is a family owned company<br />
that both owns and manages its assets,<br />
giving all employees a sense of ownership<br />
over their properties and the ability<br />
to make changes. Northland actively<br />
promotes from within and encourages<br />
career growth through programs such<br />
as our North Stars program where employees<br />
help mentor new employees<br />
and plan volunteer events for coworkers<br />
in their region. Their senior team leads<br />
by example when it comes to giving<br />
“At Northland, we strive to be<br />
an employer of choice where<br />
people not only feel supported,<br />
but genuinely look forward<br />
to coming to work and making<br />
a difference.”<br />
back to the community and they<br />
actively encourage all employees<br />
to participate in Northland Gives<br />
Back days, where they get a paid<br />
day off to volunteer in their community.<br />
Northland believes in working<br />
hard, but also enjoying work and<br />
having fun with coworkers, making<br />
sure to plan both large appreciation<br />
days and small mini events<br />
for a break in the day.<br />
JAY BABBITT,<br />
DIRECTOR OF HR<br />
They regularly recognize<br />
both the<br />
amazing work that<br />
employees do at<br />
Northland and the<br />
great milestones going<br />
on in their personal<br />
lives.<br />
1 2 8
Long-Term<br />
Success<br />
WHAT MAKES THEM GREAT<br />
BUT WHO CAUGHT THE<br />
BIGGEST FISH?<br />
Employees get together to celebrate big sporting events<br />
and enjoy some friendly competition with those who may<br />
not cheer for the home team. Recent maintenance appreciation<br />
events have included deep sea fishing, go-kart racing,<br />
desert off-roading, and paintball.<br />
IT’S YOUR TIME TO SHINE ON<br />
VIDEO AND SOCIAL MEDIA<br />
Each week a group of employees is featured in a company-wide<br />
video giving them the opportunity to introduce<br />
themselves to their colleagues in their own creative way.<br />
A social media campaign highlights individual employees<br />
across the country so fellow employees and followers can<br />
learn more about the employee and what they love about<br />
working at Northland.<br />
KEEPING THINGS FUN AND<br />
GIVING BACK TO THE<br />
COMMUNITY<br />
Perks of working at Northland’s headquarters in Newton,<br />
Massachusetts include a casual dress policy, having<br />
healthy food and snack options readily available, and<br />
opportunities for employees to engage with one-another<br />
through team lunches, social outings, fun competitive<br />
events, and volunteer activities.<br />
1 2 9
RANKED #57 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The Homestead Companies<br />
369 E. Livingston Avenue| Columbus, OH 43085 | homestead-america.com<br />
At The Homestead Companies, they<br />
pride themselves on a culture of empowerment,<br />
caring, and fun. Providing a<br />
family-like atmosphere is a critical part<br />
of their values, and reinforced by how<br />
the home office team supports and encourages<br />
the onsite teams.<br />
Based in Columbus, Ohio, Midwest values<br />
are at the core of who they are.<br />
Hard-working, trustworthy, and sincere,<br />
The Homestead Companies’ mission is<br />
to provide the best experience possible<br />
across every division of their organization.<br />
This means an amazing living experience<br />
for their residents, a collaborative<br />
partnership with their vendors, and<br />
outstanding performance for their investors<br />
and partners. This would not be<br />
possible without their amazing team,<br />
who is truly their biggest asset.<br />
“Our culture is one of empowerment,<br />
autonomy, and fun.<br />
We want our team members<br />
coming to work inspired and<br />
happy.”<br />
Homestead U is one of the fastest<br />
growing property management<br />
companies specializing in off-campus<br />
student housing with over<br />
3,700 units across the country<br />
serving over 9,000 students.<br />
DAVE ANDERSON,<br />
PRESIDENT<br />
Homestead U transforms off-campus<br />
apartment living. They create<br />
a unique social experience where<br />
students can enjoy being a part<br />
of a community. They take pride<br />
in delivering their residents topnotch<br />
customer service,<br />
cleanliness, and<br />
convenience.<br />
Homestead U is committed<br />
to putting<br />
together the best<br />
management and<br />
maintenance teams<br />
at their properties<br />
to give residents the<br />
best college living experience<br />
possible.<br />
1 3 0
Ultimate Student<br />
Experience<br />
WHAT MAKES THEM GREAT<br />
A TIGHT-KNIT GROUP HELPS<br />
HOMESTEAD THRIVE<br />
The cornerstone of their success is their skilled, close-knit<br />
management team where they combine talent, expertise,<br />
and professionalism with a positive, pro-active approach<br />
to solving management issues. Together, they’ve upheld a<br />
proud tradition of fulfilling residents’ needs while exceeding<br />
the financial expectations of their clients.<br />
ALWAYS PUSHING THE<br />
ENVELOPE<br />
They challenge themselves each day to push the envelope<br />
even further; always seeking to improve their great customer<br />
service while maintaining high productivity. They<br />
strive to innovate, uphold solid ethics, and exude professionalism.<br />
BENEFITS EXTEND BEYOND<br />
THE NORM<br />
They have an excellent benefits package including dental<br />
and vision coverage. From 401k retirement programs to<br />
tax-saving flexible spending accounts, their goal is to find<br />
great people and retain them. They believe a high standard<br />
of living translates to a fulfilling and productive experience<br />
both on and off the job site.<br />
1 3 1
RANKED #58 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®<br />
The ITEX Group<br />
9 Greenway Plaza | #1250 | Houston, TX 77046 | itexgrp.com<br />
The ITEX Group is a leading multifamily<br />
company that offers management,<br />
development and investment services<br />
throughout the country. In 1986, the<br />
eventual founder of ITEX, K.T. “Ike” Akbari,<br />
joined Park Central and quickly<br />
worked his way up through the company’s<br />
ranks to become Vice President in<br />
charge of Property Supervision in 1992.<br />
Through careful analysis of the markets,<br />
investment management and attention<br />
to detail Ike was able to quickly grow<br />
both the company’s portfolio and his<br />
own stake in the company. He acquired<br />
ownership of Park Central Management<br />
in 2002 and merged it with ITEX the<br />
same year.<br />
Ike brought two guiding principles with<br />
him when he formed the Property Management<br />
Division; personal integrity<br />
and social responsibility in business.<br />
“We treat our employees like<br />
family which is the cornerstone<br />
of our success. We strive to provide<br />
a mission and vision of a<br />
supportive culture that values<br />
our more than 200 team members’<br />
unique perspectives.”<br />
Using these as a guide ITEX has<br />
assembled a core group of quality<br />
employees that optimize the properties<br />
of our partners and stakeholders.<br />
ITEX team members are a valued<br />
asset who are instrumental<br />
in maintaining The ITEX Group’s<br />
core values and mission to support<br />
their clients and their residents.<br />
ITEX prides itself on creating<br />
an environment where every<br />
CHRIS AKBARI,<br />
PRESIDENT & CEO<br />
associate is part of a<br />
team. Whether they<br />
work as a residential,<br />
construction or<br />
corporate associate,<br />
they are a direct contributor<br />
to The ITEX<br />
Group’s success.<br />
1 3 2
Innovative<br />
Leaders<br />
WHAT MAKES THEM GREAT<br />
INDUSTRY-LEADING<br />
TECHNOLOGY KEEPS A<br />
COMPETITIVE ADVANTAGE<br />
ITEX provides training in industry-leading technology to<br />
pave the road for growth in personal and professional development.<br />
It is with this understanding that their mission<br />
is to offer employees a career, a job that they can look forward<br />
to every single day, one in which they can become<br />
a part of a family that promotes well being, diversity, and<br />
professional development.<br />
THE SKY’S THE LIMIT AT<br />
THE ITEX GROUP<br />
At ITEX, their focus on the excellence and integrity of their<br />
employees ensures that their teams will always showcase<br />
employee talents in ways that propel team members to<br />
set higher goals, leading to productive exchanges that promote<br />
creative and innovative solutions.<br />
PERSONAL WELL BEING AND<br />
DEVELOPMENT IS KEY<br />
ITEX employees conduct all business affairs with the<br />
highest of moral principles consistent with the core foundations<br />
established by founder, Ike Akbari. Supporting<br />
employees to take individual responsibility for their professional<br />
development and personal well being is a key<br />
aspect of ITEX’s mission.<br />
1 3 3
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
PERCENTAGE % OF<br />
POSITIVE RESPONSES<br />
EMPLOYEE<br />
BENCHMARK REPORT<br />
LIST<br />
MAKERS<br />
NON LIST<br />
MAKERS<br />
LEADERSHIP AND PLANNING<br />
86<br />
84<br />
CORPORATE CULTURE AND COMMUNCATIONS<br />
84<br />
82<br />
ROLE SATISFACTION<br />
89<br />
87<br />
WORK ENVIRONMENT<br />
91<br />
89<br />
RELATIONSHIP WITH SUPERVISOR<br />
TRAINING AND DEVELOPMENT<br />
PAY AND BENEFITS<br />
90<br />
83<br />
80<br />
87<br />
80<br />
77<br />
OVERALL EMPLOYEE ENGAGEMENT<br />
90<br />
88<br />
AVERAGE OF ALL CATEGORIES<br />
87<br />
84<br />
This report summarizes results of the Best Places to work <strong>Multifamily</strong>® program.<br />
Our goal is to provide forward-thinking executives with a snapshot of what<br />
charactarizes the Best Places to Work <strong>Multifamily</strong>®. Each report contains examples<br />
of the benefits and perks offered by participating organizations, as well as employee<br />
engagement and satisfaction averages from our survey process.<br />
1 3 4 1 3 4
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
I UNDERSTAND THE LONG-TERM<br />
STRATEGY OF THIS ORGANIZATION<br />
87<br />
90<br />
I HAVE CONFIDENCE IN THE<br />
LEADERSHIP OF THIS ORGANIZATION<br />
87<br />
90<br />
THE LEADERS OF THIS ORGANIZATION<br />
CARE ABOUT THEIR EMPLOYEES’ WELL<br />
BEING<br />
86<br />
89<br />
SENIOR LEADERS LIVE THE CORE<br />
VALUES OF THE ORGANIZATION<br />
85<br />
87<br />
We are honored to participate and be recognized as one of<br />
the Best Places to Work <strong>Multifamily</strong>® because it means that<br />
we are an employees’ choice to build a rewarding home and<br />
career. My mother, Leeshan Birney, founded the company<br />
under the brand promise that ‘We care…and that makes the<br />
difference.’ Our culture and team are certainly continuing to<br />
make a difference nearly 40 years later.<br />
Ceyan Birney, Principal<br />
Stone Mountain Properties<br />
2 6 M A G A Z I N E T E M P L A T E<br />
1 3 6
THERE IS ADEQUATE PLANNING OF<br />
DEPARTMENTAL OBJECTIVES<br />
78<br />
82<br />
THERE IS ADEQUATE FOLLOW-<br />
THROUGH OF DEPARTMENTAL<br />
OBJECTIVES<br />
80<br />
82<br />
THE LEADERS OF THIS ORGANIZA-<br />
TION ARE OPEN TO INPUT FROM<br />
EMPLOYEES<br />
84<br />
86<br />
THIS ORGANIZATION’S CORPORATE<br />
COMMUNICATIONS ARE FREQUENT<br />
ENOUGH<br />
84<br />
87<br />
We participate in Best Places to Work <strong>Multifamily</strong>® to get anonymous<br />
HOW DOES YOUR<br />
feedback<br />
COMPANY<br />
from our employees.<br />
COMPARE?<br />
We use the results to help<br />
Now that you’ve plan seen our employee a sample of strategy benchmarking for the data next for year, Best Place examining to Work areas in<br />
<strong>Multifamily</strong>, we how can does build your a organization better workplace, compare? improve Find out communication, by participating in and the<br />
Best Places respond to Work in to <strong>Multifamily</strong> employees’ program. opinions we may not otherwise have<br />
known. It has been an added benefit and an honor to have been a<br />
finalist all 4 years we have participated! It is useful in building our<br />
brand with clients and prospective employees too. We will continue<br />
to make this part of our team strategy!<br />
2 7 M A G A Z I N E T E M P L A T E<br />
Tom Gwyn, Owner<br />
Apartment Dynamics<br />
1 3 7
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
THIS ORGANIZATION’S CORPORATE<br />
COMMUNICATIONS ARE DETAILED<br />
ENOUGH<br />
84<br />
86<br />
I HAVE A GOOD UNDERSTANDING OF<br />
HOW THIS ORGANIZATION IS DOING<br />
FINANCIALLY<br />
66<br />
73<br />
I CAN TRUST WHAT THIS<br />
ORGANIZATION TELLS ME<br />
82<br />
86<br />
THIS ORGANIZATION TREATS ME LIKE<br />
A PERSON, NOT A NUMBER<br />
85<br />
88<br />
The success of Berger Rental Communities is the result of<br />
having outstanding employees that are dedicated to serving<br />
their customers, caring for one another, and delivering great<br />
results. I am proud of the outstanding culture that our team<br />
has built and the results we have achieved.<br />
Dan Berger, President<br />
Berger Rental Communities<br />
1 3 8
THIS ORGANIZATION GIVES ME<br />
ENOUGH RECOGNITION FOR<br />
WORK THAT IS WELL DONE<br />
78<br />
80<br />
STAFFING LEVELS ARE ADEQUATE<br />
TO PROVIDE QUALITY SERVICE<br />
71<br />
73<br />
QUALITY IS TOP PRIORITY WITH<br />
THE ORGINIZATION<br />
86<br />
86<br />
SAFETY IS A TOP PRIORITY WITH<br />
THIS ORGANIZATION<br />
90<br />
91<br />
As we embark upon our 30th year in business, we reflect upon<br />
HOW DOES what matters YOUR most COMPANY to our company, COMPARE?<br />
which is teamwork, open<br />
communication and a shared understanding that we are family.<br />
Participating seen a sample in of the benchmarking Best Places data to for Work Best <strong>Multifamily</strong>® Place to Work in this<br />
Now that you’ve<br />
<strong>Multifamily</strong>, year how does helped your us organization see that while compare? our company Find out by expands, participating we have in the<br />
Best Places to not Work lost in our <strong>Multifamily</strong> core values. program. In fact, Best Places to Work <strong>Multifamily</strong>®<br />
has given the opportunity to celebrate both our 30th anniversary<br />
and valued team members without whom we could not have<br />
achieved the honor of being a finalist.<br />
Alice Fletcher, Senior Vice President<br />
Park Properties Management Company<br />
1 3 9
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
I BELIEVE THERE IS A SPIRIT<br />
OF COOPERATION WITHIN THIS<br />
ORGANIZATION<br />
84<br />
87<br />
MY EMPLOYER ENABLES A<br />
CULTURE OF DIVERSITY<br />
88<br />
91<br />
I LIKE THE PEOPLE I WORK WITH AT<br />
THIS ORGANIZATION<br />
92<br />
94<br />
AT THIS ORGANIZATION, EMPLOYEES<br />
HAVE FUN AT WORK<br />
84<br />
86<br />
At The REMM Group we strive to enrich those around us<br />
and encourage growth both professionally and personally.<br />
This award is meaningful because it is awarded by our associates<br />
in a confidential and honest forum. It has been an<br />
absolute honor to be a recipient of the Best Places to Work<br />
<strong>Multifamily</strong>® for our third year. We try diligently to ensure<br />
each associate has an opportunity for growth, mentoring<br />
and training and that those opportunities are developed<br />
with their personal goals in mind.<br />
Sara D’Elia, CEO<br />
REMM Group<br />
1 4 0
I FEEL I CAN EXPRESS MY HONEST<br />
OPINIONS WITHOUT FEAR OF<br />
NEGATIVE CONSEQUENCES<br />
79<br />
81<br />
CHANGES THAT MAY AFFECT ME<br />
ARE COMMUNICATED TO ME<br />
PRIOR TO IMPLEMENTATION<br />
74<br />
77<br />
I LIKE THE TYPE OF<br />
WORK I DO<br />
95<br />
96<br />
I AM GIVEN ENOUGH AUTHORITY<br />
TO MAKE DECISIONS I NEED TO<br />
MAKE<br />
86<br />
88<br />
Our team is thrilled to be a Best Places to Work <strong>Multifamily</strong>®<br />
finalist. Being able to showcase that we are on the national<br />
list is extremely advantageous for us. This designation<br />
acknowledges the incredible work our employees do every<br />
day in providing a home to more than 600 formerly homeless<br />
people. Leading this team of professionals, whose personal<br />
reward in great part comes from making a difference<br />
in the lives of others, is an absolute privilege.<br />
Helaine Blum, President<br />
Pathlight HOME<br />
1 4 1
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
I BELIEVE MY JOB IS SECURE<br />
84<br />
85<br />
DEADLINES AT THIS ORGANIZATION<br />
ARE REALISTIC<br />
83<br />
86<br />
I FEEL I AM VALUED IN THIS<br />
ORGANIZATION<br />
84<br />
85<br />
I FEEL PART OF A TEAM WORKING<br />
TOWARD A SHARED GOAL<br />
86<br />
88<br />
Employee engagement is one of the most important key performance<br />
indicators for measuring the success of our company. As<br />
a powerful metric which correlates to the satisfaction of our clients<br />
and better performance of our assets, employee engagement<br />
drives organizational success even more so than company size.<br />
The team is thrilled to see Fogelman associates being nationally<br />
recognized for both the culture and exceptional performance they<br />
work hard to create every day.<br />
Melissa Smith, Chief Administrative Officer<br />
Fogelman Properties<br />
1 4 2
I AM ABLE TO MAINTAIN A REA-<br />
SONABLE BALANCE BETWEEN<br />
WORK AND MY PERSONAL LIFE<br />
80<br />
83<br />
MY JOB MAKES GOOD USE OF MY<br />
SKILLS AND ABILITIES<br />
88<br />
90<br />
I HAVE A CLEAR UNDERSTANDING<br />
OF MY JOB ROLE<br />
92<br />
94<br />
I UNDERSTAND THE IMPORTANCE<br />
OF MY ROLE TO THE SUCCESS OF<br />
THE ORGANIZATION<br />
92<br />
94<br />
We have created an atmosphere where team members are<br />
encouraged to share their ideas, develop their careers in a<br />
way that utilizes their passions and skills, and contribute to<br />
our success. As an organization, we feel it is our honor and<br />
responsibility to provide our team members with the support<br />
and resources to be the CEO of their area and provide the best<br />
service possible to their customers and team.<br />
Heather Riggs, VP <strong>Multifamily</strong> Operations<br />
Continental Properties<br />
1 4 3
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
MOST DAYS, I FEEL I HAVE MADE<br />
PROGRESS AT WORK<br />
90<br />
92<br />
MY PHYSICAL WORKING CONDITIONS<br />
ARE GOOD<br />
93<br />
95<br />
MY GENERAL WORK AREA IS<br />
ADEQUATELY HEATED/COOLED<br />
90<br />
92<br />
THERE IS ADEQUATE NOISE CONTROL<br />
TO ALLOW ME TO FOCUS ON MY<br />
WORK<br />
87<br />
90<br />
This award is a testament to building a company that is<br />
built on Culture first. To all team members - past and present<br />
- thank you for being a part of this Team and a part of<br />
the Cardinal Story.<br />
Alex OBrien, President<br />
Cardinal Group Management<br />
1 4 4
MY WORKSPACE HAS ADEQUATE<br />
PRIVACY FOR ME TO DO MY JOB<br />
83<br />
86<br />
I FEEL PHYSICALLY SAFE IN MY<br />
WORK ENVIRONMENT<br />
93<br />
94<br />
MY SUPERVISOR TREATS ME<br />
FAIRLY<br />
90<br />
92<br />
MY SUPERVISOR TREATS ME<br />
WITH RESPECT<br />
91<br />
93<br />
Gables is proud to be nominated for such a distinguished award. This<br />
award is meaningful as it encompasses everything we strive to do every<br />
day not only for our customers, but also for our associates, investors<br />
and community. Our company knows that our greatest asset and<br />
distinguishing strength is our people. This nomination helps to reaffirm<br />
that what we work towards every day makes a difference.<br />
Sue Ansel, President & CEO<br />
Gables Residential<br />
1 4 5
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
MY SUPERVISOR HANDLES MY<br />
WORK-RELATED ISSUES<br />
SATISFACTORILY<br />
87<br />
90<br />
MY SUPERVISOR HANDLES MY<br />
PERSONAL ISSUES SATISFACTORILY<br />
88<br />
91<br />
MY SUPERVISOR ACKNOWLEDGES<br />
WHEN I DO MY WORK WELL<br />
86<br />
89<br />
MY SUPERVISOR TELLS ME WHEN MY<br />
WORK NEEDS IMPROVEMENT<br />
88<br />
92<br />
1 4 6<br />
At IMT, we have learned through experience the key to achieving<br />
our operating objectives is superior associates. Not only<br />
must we excel at recruiting high quality people, we must retain<br />
them by creating an environment that is challenging, rewarding<br />
and fun. Over the past five years we have been honored to<br />
be part of the Best Places to Work <strong>Multifamily</strong>® program. Our<br />
participation has been an effective way of gathering information<br />
about the current state of our work environment such that<br />
we can make informed decisions regarding changes that may<br />
be necessary in order to improve it.<br />
Scott Burns, Senior Vice President<br />
IMT Residential
MY SUPERVISOR IS OPEN TO<br />
HEARING MY OPINION OR<br />
FEEDBACK<br />
87<br />
90<br />
MY SUPERVISOR HELPS ME<br />
DEVELOP TO MY FULLEST<br />
POTENTIAL<br />
81<br />
86<br />
I FEEL I CAN TRUST WHAT MY<br />
SUPERVISOR TELLS ME<br />
85<br />
89<br />
THIS ORGANIZATION PROVIDED<br />
AS MUCH INITIAL TRAINING AS I<br />
NEEDED<br />
76<br />
81<br />
Our employees are the biggest asset we have, and we are invested<br />
in making them healthy, happy and successful! Our<br />
company is a large family – we are motivated to do the best<br />
for each other and for Carter-Haston. This culture and our people<br />
are truly what sets us apart!!<br />
Allyson Andrews, Vice President of Operations<br />
Carter-Haston<br />
1 4 7
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
THIS ORGANIZATION PROVIDES AS<br />
MUCH ONGOING TRAINING AS I NEED<br />
80<br />
84<br />
THIS ORGANIZATION PROVIDES THE<br />
TECHNOLOGY, EQUIPMENT AND<br />
RESOURCES I NEED TO DO MY JOB<br />
WELL<br />
86<br />
88<br />
THE COMPUTER OR OTHER<br />
HARDWARE I USE TO DO MY JOB IS<br />
DEPENDABLE<br />
82<br />
86<br />
THE SOFTWARE AND PROGRAM<br />
APPLICATIONS I USE TO DO MY JOB<br />
ARE ADEQUATE<br />
83<br />
86<br />
It is an honor to participate in the Best Places to Work in <strong>Multifamily</strong>®<br />
program. It is a wonderful way to increase employee<br />
pride and enthusiasm, as well as honor our teams for their<br />
hard work. It is also a great tool for employee retention and<br />
recruiting. At WRH Realty Services, Inc. our team members<br />
matter, and that is why one of our strategic goals is to be the<br />
employer of choice in our industry.<br />
Mark Rutledge, CEO<br />
WRH Realty Services, Inc.<br />
1 4 8
TECHNOLOGY ISSUES ARE RE-<br />
SOLVED IN A TIMELY MANNER<br />
79<br />
85<br />
TECHNOLOGY ISSUES AFFECTING<br />
MY WORK ARE COMMUNICATED<br />
TO ME IN A TIMELY MANNER<br />
82<br />
87<br />
I UNDERSTAND WHAT IS EXPECT-<br />
ED FOR CAREER ADVANCEMENT<br />
77<br />
83<br />
I AM ENCOURAGED TO EXPLORE<br />
GROWTH OR ADVANCEMENT<br />
OPPORTUNITIES WITHIN THE<br />
ORGANIZATION<br />
78<br />
80<br />
Our people are the very engine of all we do. Without them...<br />
we’re just selling lumber. Walls and doors. With the right<br />
team...we’re building vibrant communities. Places worthy of<br />
calling home.<br />
Darren Williams, President<br />
Portico Properties<br />
1 4 9
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
THERE IS ROOM FOR ME TO ADVANCE<br />
AT THIS ORGANIZATION<br />
79<br />
78<br />
I TRUST THAT IF I DO GOOD WORK,<br />
I WILL BE CONSIDERED FOR A<br />
PROMOTION<br />
77<br />
79<br />
MY PAY IS FAIR FOR THE WORK I<br />
PERFORM<br />
72<br />
74<br />
OVERALL, I’M SATISFIED WITH THIS<br />
ORGANIZATION’S BENEFITS PACKAGE<br />
82<br />
82<br />
The Best Places to Work <strong>Multifamily</strong> program allows us to<br />
stay informed about the things that matter to our employees<br />
and in turn to do the work needed to consistently be one of the<br />
Best Places to Work in the multifamily industry. Our employees<br />
are the heartbeat of the company; their job satisfaction,<br />
work environment and the benefits we offer provides the lifeblood<br />
needed for them to be successful which translates into<br />
success for the company now and well into the future.<br />
Wendy Drucker, Managing Director<br />
Drucker & Falk Real Estate<br />
1 5 0
I’M SATISFIED WITH THE AMOUNT<br />
OF VACATION (OR PAID TIME OFF)<br />
85<br />
84<br />
I’M SATISFIED WITH THE SICK<br />
LEAVE POLICY<br />
84<br />
85<br />
I’M SATISFIED WITH THE AMOUNT<br />
OF HEALTHCARE PAID FOR<br />
74<br />
77<br />
I’M SATISFIED WITH THE DENTAL<br />
BENEFITS<br />
77<br />
81<br />
At CWS, we believe our people are our greatest asset; we understand<br />
our core values and culture create a dynamic environment<br />
for people to be their best every day. Being nominated for this<br />
prestigious award is a reflection of our amazing team and the<br />
culture we have built together at CWS, and we couldn’t be more<br />
proud.<br />
Marcellus Mosley, Senior Vice President<br />
CWS Apartment Homes<br />
1 5 1
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
I’M SATISFIED WITH THE VISION CARE<br />
BENEFITS<br />
76<br />
82<br />
I’M SATISFIED WITH THE RETIREMENT<br />
PLAN BENEFITS<br />
77<br />
81<br />
I’M SATISFIED WITH THE LIFE<br />
INSURANCE BENEFITS<br />
78<br />
84<br />
I’M SATISFIED WITH THE DISABILITY<br />
BENEFITS<br />
75<br />
81<br />
We are thrilled to be receiving this honor, but most of all we’re<br />
happy because what this really means is that we’re doing a<br />
great job as an employer. We’ve known for a long time that the<br />
greatest asset we have at ALCO are the people who work here<br />
and I think being added to this list just confirms our belief.<br />
Frank Jemison, Jr., Chief Executive Officer<br />
Alco Management, Inc.<br />
1 5 2
I’M SATISFIED WITH THE TUITION<br />
REIMBURSEMENT BENEFITS<br />
65<br />
70<br />
OVERALL, I AM VERY SATISFIED<br />
WITH MY EMPLOYER<br />
88<br />
91<br />
MOST DAYS, I LOOK FORWARD TO<br />
GOING TO WORK<br />
85<br />
88<br />
MY JOB PROVIDES ME WITH<br />
A SENSE OF MEANING AND<br />
PURPOSE<br />
85<br />
88<br />
In an age of corporate transparency, this program provides<br />
valuable insight into what our associates feel, and also shows<br />
that we are actively listening. It’s no longer about “the squeaky<br />
wheel getting the grease,” but about nurturing a corporate culture<br />
that makes JVM the most desirable employer in the industry.<br />
Jay Madary, President and CEO<br />
JVM Realty<br />
1 5 3
BEST PLACES TO WORK<br />
MULTIFAMILY ®<br />
The chart below provides a glimpse into some of the results from the detailed employer benchmark<br />
report from participating organizations. The orange bar represents the percentage of Best Places to<br />
Work in <strong>Multifamily</strong>, while the light grey bar represents the percentage of all other program participants.<br />
I AM PROUD TO WORK FOR THIS<br />
ORGANIZATION<br />
88<br />
92<br />
I FEEL THIS ORGANIZATION HAS<br />
CREATED AN ENVIRONMENT WHERE I<br />
CAN DO MY BEST WORK<br />
84<br />
87<br />
I AM WILLING TO GIVE EXTRA EFFORT<br />
TO HELP THIS ORGANIZATION<br />
SUCCEED<br />
95<br />
94<br />
I PLAN TO CONTINUE MY CAREER<br />
WITH THIS ORGANIZATION FOR AT<br />
LEAST TWO MORE YEARS<br />
89<br />
88<br />
Being recognized by Best Places to Work <strong>Multifamily</strong>® is an incredible<br />
honor and validates our mission to always do the right thing<br />
and pursue our people with passion, empathy, and credibility. From<br />
conception, RealSource has embraced a people first culture, always<br />
mindful of the employee experience, resident experience, and client/<br />
user experience. We consistently ask ourselves and our team how<br />
we can be better. With a company full of servant leaders desiring to<br />
pay forward their knowledge and expertise, an opportunity is created<br />
to pioneer success.<br />
Jordan Kerner, Director of Marketing<br />
RealSource Management<br />
1 5 4
I WOULD RECOMMEND THIS OR-<br />
GANIZATION’S PRODUCTS/SERVIC-<br />
ES TO A FRIEND<br />
89<br />
92<br />
I WOULD RECOMMEND WORKING<br />
HERE TO A FRIEND<br />
87<br />
90<br />
HOW DOES YOUR COMPANY COMPARE?<br />
Now that you’ve seen our benchmarking data for Best Place to Work <strong>Multifamily</strong>®, how<br />
does your organization compare? Find out by participating in the Best Places to Work in<br />
<strong>Multifamily</strong>® program.<br />
Employee engagement is actually a much more powerful indicator<br />
of organizational success than the size of the company,<br />
as employee engagement is tied to behavior and higher performance.<br />
Patrick Antrim, Chief Executive Officer<br />
Multifamiliy Leadership<br />
1 5 5
Artificial<br />
INTELLIGENCE<br />
AI HAS A LONG WAY TO GO IN MULTIFAMILY DESPITE THE HYPE<br />
BY: MATTHEW OHLMAN, CTO, SHADOW VENTURES<br />
IT’S NO SECRET that technology adoption<br />
in <strong>Multifamily</strong> has historically lagged behind<br />
other industries. Even though multifamily<br />
construction spending has experienced double-digit<br />
growth over the past decade (one of<br />
the highest growth rates across all types of<br />
construction), the industry is still slow to adopt<br />
new technology.<br />
Construction, in general, has a massive labor<br />
and productivity problem on the job site. Millennials<br />
and Gen-Z aren’t interested in manual<br />
labor and are instead drawn to professional<br />
jobs or less labor-heavy sectors. Productivity<br />
(measured as output per worker) for the<br />
Construction sector has remained flat while<br />
other industries, such as Manufacturing, have<br />
increased significantly over the past few years.<br />
But in <strong>Multifamily</strong>, design and construction<br />
problems are only the beginning. After delivery,<br />
properties have an unprecedented amount<br />
of competition and have to deal with sky-high<br />
expectations from younger renters. The challenges<br />
across the building lifecycle are cutting<br />
into margins and making workers busier than<br />
ever.<br />
cases for Artificial Intelligence. As a seedstage<br />
investor in Real Estate and Construction<br />
Tech startups, I get a unique first look at the<br />
technology innovation happening to solve<br />
these problems (and more) in the industry.<br />
Many startups are indeed claiming to use<br />
Artificial Intelligence – so many that it seems<br />
to be an unwritten rule that every startup pitch<br />
deck must now mention Artificial Intelligence,<br />
Machine Learning, or other related buzz-words.<br />
But while it may seem like Artificial Intelligence<br />
is a recent trend, it is in fact not new and has<br />
been heavily researched for decades.<br />
In 1950, Alan Turing wrote a now-famous paper<br />
describing what has since been named The<br />
Turing Test – still the standard today to judge<br />
if a machine can exhibit human-like thought.<br />
Yet in the 69 years since Turing published his<br />
paper, no computer has been able to pass the<br />
Turing Test.<br />
These problems sound like the perfect use<br />
Alan Mathison Turing was an English mathematician,<br />
computer scientist, logician, cryptanalyst,<br />
philosopher and theoretical biologist.<br />
1 5 6
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So why has AI now become the<br />
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power coupled with the ability to<br />
cost-effectively store the estimated<br />
2.5 quintillion bytes of data<br />
created every day has brought<br />
computing to a point where<br />
algorithms can be effectively<br />
developed and provide accurate<br />
results.<br />
The unfortunate reality, however,<br />
is that while we have been able<br />
to harness increased computing<br />
and storage power to make undeniably<br />
revolutionary technology,<br />
the field of computing has made<br />
relatively little progress towards<br />
the original vision of Artificial<br />
Intelligence.<br />
Despite this, there are innovative<br />
startups using today’s AI to help<br />
the Real Estate and Construction<br />
industry keep up with the demand<br />
for higher outputs, reduced cost,<br />
and solve other difficult challenges.<br />
One problem these startups<br />
face is a lack of data. Nearly<br />
all AI solutions require massive<br />
amounts of reference<br />
data for training. Without<br />
training data, the solutions are<br />
academically interesting but<br />
lack the accuracy to be useful<br />
in real-world projects without<br />
significant human oversight.<br />
Since the industry has proven<br />
to be a laggard in technology<br />
adoption, the historical data<br />
needed often does not exist.<br />
Larger, more tech-savvy firms<br />
may have some data sets but<br />
are wary of sharing it with<br />
outside parties. Although<br />
data availability will increase<br />
as new technology adoption<br />
increases, the overall lack of<br />
data will continue to be a significant<br />
barrier to <strong>Multifamily</strong><br />
tech startups in the near term.<br />
Recent venture capital attention<br />
in the space should<br />
increase the number of companies<br />
actually developing defensible<br />
technology solutions.<br />
Increased investment dollars<br />
will also attract more innovative<br />
talent to the market and<br />
allow startups to scale faster<br />
so they can provide value on<br />
larger projects. But we have a<br />
long way to go and have only<br />
scratched the surface of AI in<br />
<strong>Multifamily</strong> tech today despite<br />
the hype.<br />
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He performs technical due diligence on<br />
potential investments and for corporate<br />
enterprises in addition to managing<br />
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<strong>Digital</strong><br />
Inclusion<br />
WHAT MULTIFAMILY OPERATORS NEED TO<br />
KNOW ABOUT ADA COMPLIANCE FOR<br />
APARTMENT WEBSITES<br />
BY KERRY KIRBY, FOUNDER & CEO OF 365 CONNECT<br />
IT’S NO SECRET that our society heavily depends<br />
upon the Internet to conduct tasks common to our<br />
daily lives. We are so immersed in its accompanying<br />
social and cultural shifts that it’s become difficult<br />
to imagine life without Google, social media, or<br />
voice technology. However, for the 1 billion people<br />
living with disabilities worldwide, technology has<br />
progressed much more slowly, pointing to larger<br />
accessibility issues.<br />
<strong>Digital</strong> inclusion has become a critical social issue<br />
to the nearly 61 million Americans with disabilities.<br />
Even though the web offers a wealth of resources,<br />
only half of the American population living with a<br />
disability uses the Internet daily. This statistic can<br />
be explained by the fact that 98 percent of websites<br />
do not meet accessibility standards, ultimately<br />
alienating an entire demographic of potential users.<br />
Because users with disabilities cannot utilize technologies<br />
as seamlessly as non-disabled users, the<br />
growing need for digital inclusion is rapidly transforming<br />
how businesses must present their products<br />
and services online.<br />
Though the Americans with Disabilities Act (ADA)<br />
pre-dates the Internet as we know it today, we now<br />
live in an interconnected world, one that is reliant on<br />
the web to deliver information, services, and resources<br />
through multiple online channels. As businesses<br />
and their brick-and-mortar locations become more<br />
digitally dependent on websites to transact business<br />
with both prospective and existing customers, a<br />
strong case has been made for these services to be<br />
accessible to everyone, including individuals with<br />
disabilities.<br />
The Nexus Between Physical Locations<br />
and Websites<br />
The fight for disability rights has been in full motion<br />
for some time, so most of us in the multifamily<br />
space have heard the term “surf-by-lawsuit,” where<br />
there is a legal push to tie ADA compliance into<br />
online services. The number of surf-by-lawsuits has<br />
more than tripled in the last two years, and according<br />
to a current report, website accessibility lawsuits<br />
are now being filed at the rate of 1-per hour. The top<br />
states for litigation are California, New York, Florida,<br />
New Jersey, and Texas, but these lawsuits are occurring<br />
nationwide.<br />
The basis for most surf-by-lawsuits is what is known<br />
1 6 0
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as the “nexus theory,” where a website<br />
is proven to be an extension of<br />
a business’ physical location. This<br />
theory came to light a few years ago<br />
in a lawsuit against a grocery store<br />
chain, where it was concluded that<br />
the website was an extension of<br />
the store itself. The court ordered<br />
the chain to bring its website into<br />
conformance, adopt accessibility<br />
policies, and conduct ongoing<br />
compliance audits. The court also<br />
awarded the plaintiff more than<br />
$100,000 in attorneys’ fees.<br />
Recently, a surf-by-lawsuit, Robles<br />
vs. Domino’s Pizza, made its way<br />
through the legal system and into<br />
the hands of the U.S. Supreme<br />
Court. The nexus theory was used in<br />
this case, and in a landmark decision<br />
by the U.S. Supreme Court, a<br />
federal appeals court’s conclusion<br />
that Domino’s inaccessible website<br />
violated the terms of the ADA was<br />
upheld. This ruling has sent shock<br />
waves across the business community,<br />
opening the flood gates for<br />
even more web accessibility litigation.<br />
<strong>Multifamily</strong> housing sits at the top of<br />
the high-risk list for surf-by lawsuits.<br />
Not only is housing a highly<br />
regulated industry, but it also serves<br />
as the model for non-discrimination<br />
under the Fair Housing Act. With<br />
interconnected websites extending<br />
digital services from apartment<br />
communities’ physical buildings,<br />
multifamily clearly ties into the nexus<br />
theory, as well.<br />
Bringing Your <strong>Digital</strong><br />
Services Into Compliance<br />
Making your property’s website accessible<br />
will not be easy or inexpensive.<br />
Most multifamily professionals<br />
rely on specialized providers for<br />
their digital services, and many of<br />
those providers state they code to<br />
Best Practices – but what does this<br />
really mean? For most, it means they<br />
used an online testing tool, such<br />
as WAVE, or the Web Accessibility<br />
Evaluation Tool.<br />
Although it is a great start, WAVE<br />
can only detect less than 20 percent<br />
of WCAG 2.1 Level AA errors. WCAG,<br />
or “Web Content Accessibility Guidelines,”<br />
is the most reliable blueprint<br />
for web accessibility standards. It<br />
was originally implemented 20 years<br />
ago by the World Wide Web Consortium,<br />
which currently has over 400<br />
members that contribute to creating<br />
an array of guidelines, code examples,<br />
and standards. By meeting<br />
WGAC 2.1 Level AA standards, your<br />
website will become compliant with<br />
ADA specifications. WGAC 2.1 has<br />
even been referenced in several<br />
court settlements, initially utilized in<br />
a structured negotiation agreement
with the National Federation of the<br />
Blind.<br />
Bringing your digital services into<br />
compliance will not be a one and<br />
done solution. WCAG will continue<br />
to evolve at a rapid rate; therefore,<br />
keeping pace with the latest version<br />
will require a dedicated team of developers,<br />
designers, and researchers<br />
willing to stay abreast with the most<br />
recent changes. To be fully compliant,<br />
you must ensure that your property-level<br />
marketing websites, lead<br />
forms, tour requests, rental applications,<br />
portals, and payments azdhere<br />
to all recent WCAG guidelines.<br />
Anyone, who is not able to access<br />
information or transact business<br />
through your community website, will<br />
increase your liability tenfold.<br />
The Internet has impacted the way<br />
we search for information, respond<br />
to advertisements, make purchasing<br />
decisions, and exchange money.<br />
Access to online information, tools,<br />
resources, and services should<br />
not be limited, especially to people<br />
living with disabilities. As the world<br />
continues to become increasingly<br />
interconnected, technology adoption<br />
repeatedly proves itself as a defining<br />
factor in human progress. It is our<br />
responsibility, as a society, to ensure<br />
that no one is left in the dark.<br />
Kerry W. Kirby is a renowned entrepreneur, speaker, and technology innovator.<br />
He is the founder and CEO of 365 Connect, a leading provider of<br />
award-winning digital marketing, leasing, and resident service platforms<br />
for the multifamily housing industry. Highly recognized in the technology<br />
community, Kerry is the recipient of the prestigious Louisiana Governor’s<br />
Technology Award, and is named as one of most influential entrepreneurs<br />
on the Silicon Bayou.<br />
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1 6 3
End of<br />
the Trade Show<br />
EDUCATION-BASED MARKETING finds its<br />
way to the <strong>Multifamily</strong> Apartment Industry.<br />
<strong>Multifamily</strong> Leadership is focused on<br />
improving innovation in <strong>Multifamily</strong> while<br />
redirecting millions of dollars to better<br />
product design and technology, and providing<br />
a sustainable way for brands to get<br />
more clients.<br />
The conference model has not changed<br />
over the last 50 years but it desperately<br />
needs to since it is impossible for busy decision-makers<br />
to attend every association<br />
meeting, product demo, trade show, user<br />
conference, and industry conference. In<br />
fact, many vendors continue to participate<br />
in these events, despite experiencing poor<br />
results, rising costs, and favoritism over<br />
exhibit space positioning.<br />
Additionally, trade shows generate an exorbitant<br />
amount of waste each year with an<br />
incredible 600,000 tons of trash turned out<br />
annually by the 60 million people who attend<br />
these events. This staggering amount<br />
of waste has a huge environmental impact.<br />
<strong>Multifamily</strong> companies now have an option<br />
for going green while featuring more of<br />
their product line than would fit in their<br />
trade show booth. They also have an<br />
indefinite amount of time to present their<br />
products to an executive who can watch at<br />
his or her leisure without the pressure of<br />
having to “pitch” within a short amount of<br />
time and with distractions from the trade<br />
show floor.<br />
Trade shows are an antiquated model that<br />
is in desperate need of innovation.<br />
There are much better ways to inform customers<br />
of new products. As the online marketplace<br />
expands - we buy online, network<br />
online, sell online, date online, learn online,<br />
and consume massive amounts of content<br />
online - resistance to this change feels safe<br />
but is very dangerous, as it exposes us to<br />
the greater risk of becoming irrelevant.<br />
Just as Netflix challenged an industry that<br />
did not innovate fast enough to survive,<br />
we plan to change the game within the<br />
multifamily housing sphere,<br />
making these resources affordable<br />
and accessible to all. We<br />
would be remiss as a company<br />
whose main focus is on using<br />
innovation to better the lives<br />
of all those involved with the<br />
multifamily industry, if we did<br />
not present a solution that will<br />
revolutionize the industry as a<br />
whole.<br />
We are now in a market where<br />
products require educating<br />
1 6 4
BY: PATRICK ANTRIM, CEO MULTIFAMILY LEADERSHIP<br />
potential customers. The more complex the product or<br />
service, the more time it takes to transfer that knowledge<br />
to potential clients. A typical sales representative<br />
would attempt to transfer that knowledge over coffee,<br />
scheduling an online demo, a dinner meeting, trade show<br />
meetups, and client sales calls. This process can be time<br />
consuming, costly, and becomes a challenge for both the<br />
client and the sales rep.<br />
Potential clients can now get what they need from innovative<br />
brands through video and modern technology - giving<br />
them an easy way to discover and learn about the product<br />
offering. Imagine having the uninterrupted focus of your<br />
ideal client, one-on-one, with no other competition allowing<br />
you to showcase your product and deliver valuable<br />
information your clients need to know about the <strong>Multifamily</strong><br />
Apartment Industry.<br />
85% of buyers don’t want to talk to a salesperson before<br />
they are ready to buy. This is why the <strong>Multifamily</strong> Leadership<br />
platform, together with the delivery channel <strong>Multifamily</strong>Studios.com,<br />
is most familiar to a Netflix viewing<br />
experience. This makes it easy for multifamily professionals<br />
to discover and learn about products.<br />
Vendors should also focus on the buyer journey. You<br />
never want to make your customers do hard work to learn<br />
about your offer. Sometimes asking them to attend shows<br />
is just one of the hurdles.<br />
With the <strong>Multifamily</strong> Leadership Exhibitor Hall we are able<br />
to reach far beyond those that attend live events. There<br />
are more than 17 million jobs that support our industry.<br />
Technology is advancing at a rapid pace and industry<br />
innovators just cannot wait for the next conference that<br />
will introduce a cutting-edge, new product.<br />
However, with more businesses refraining from attending<br />
traditional conferences, the exhibitor hall is a groundbreaking<br />
product for many multifamily leaders — simply<br />
because there is no other platform on the market designed<br />
to reach decision-makers so seamlessly.<br />
This platform will allow innovation to flow, unrestricted<br />
from high sponsorship fees and competition with big-budget<br />
incumbents. It’s time we bring different innovators<br />
of the industry together in a more meaningful and fair<br />
partnership.<br />
Given the nature of how events are funded - typically by<br />
the sponsors (yet the sponsors are not allowed to be<br />
overly salesy) - this has created a problem in the industry<br />
INTRODUCING SWIM LANES FOR<br />
MULTIFAMILY<br />
A “swim lane” is similar to what you might experience searching<br />
for a show on Netflix.<br />
Pictured to the left, is a snapshot of the Exhibitor Hall showcase<br />
within multifamilystudios.com. Additional swim lanes will<br />
include more specific topics such as Shared Rentals and Flexibile<br />
Living, IoT, Smart Home, Leadership, Finance, Original Shows,<br />
Dinner Talks and live on demand recordings of interviews and<br />
summit sessions.<br />
1 6 5
for both product innovators and potential clients.<br />
<strong>Innovation</strong> is stifled because people can’t find<br />
ways to understand the products - this impacts our<br />
industry.<br />
on failed follow-up demos and now that the industry<br />
is moving at such a fast pace, companies are<br />
becoming more reliant on these industry partners to<br />
operate their company.<br />
Positioning a product requires a brand to create<br />
awareness, offer unique presentations on how the<br />
product works, how the product would solve an<br />
industry problem and who the product is helping.<br />
You simply can’t rush the process and executives<br />
need to be able to understand these elements to<br />
the business.<br />
The <strong>Multifamily</strong> leader of the future will be held<br />
accountable to more than just profits. The most<br />
important factor for success is bringing <strong>Multifamily</strong><br />
Real Estate fundamentals together with innovation,<br />
leadership, and technology.<br />
The executive of the future will have to evaluate<br />
these offerings so they build a forward looking<br />
business. Leaders don’t have the time to catch up<br />
<strong>Multifamily</strong> Leadership has already produced vendor<br />
shows featuring LG Electronics - a global brand<br />
delivering a smart living experience at the next level,<br />
CheckpointID - one of the fastest growing companies<br />
in <strong>Multifamily</strong> solving fraud issues and safety,<br />
PointCentral - who is shaping the future of smart<br />
automation and connected devices, SmartRent - with<br />
their smart apartments and connected communities,<br />
365Connect - who is powering the resident lifecycle,<br />
and more shows are coming!<br />
Right now the exhibitor hall is by invitation only. If<br />
you have a product or brand that is helping companies<br />
every step of the way, feel free to reach out and<br />
request an invite at <strong>Multifamily</strong>TradeShow.com<br />
The trade show industry produces an enormous amount of waste - 600,000 tons to be exact, making it the second largest producer of waste next to the<br />
construction industry.<br />
1 6 6
We bring the trade show to you!<br />
<strong>Multifamily</strong>TradeShow.com<br />
This is for <strong>Multifamily</strong> Operators<br />
who are looking for a better way<br />
to discover products.<br />
This is for <strong>Multifamily</strong> Vendors<br />
who are looking for a better way<br />
to get clients.<br />
Watch on demand vendor shows, product<br />
demos, and interviews for FREE in the<br />
Exhibitor Hall at <strong>Multifamily</strong>Studios.com,<br />
Don’t have a vendor show? Let us help.<br />
Start getting clients on demand.<br />
Learn more at <strong>Multifamily</strong>TradeShow.com<br />
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A proven approach to reduce your time<br />
and costs discovering and introducing<br />
new products in <strong>Multifamily</strong>.<br />
GET EDUCATED<br />
BEFORE YOU BUY<br />
85% of buyers don’t want to talk to<br />
a salesperson until they are ready to buy.<br />
We make it easy for clients 24/7.<br />
WATCH AND<br />
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We have a much better way to inform<br />
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GET STARTED<br />
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1 6 7
Operations Simplified.<br />
The SmartRent platform empowers multifamily<br />
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• Ancillary revenue, increased NOI<br />
Learn more about our property management offerings<br />
at smartrent.com/multifamilyleadership<br />
smartrent.com | (844) 479-1555 | @smartrentdotcom<br />
2<br />
LeadershipSummitAd.indd 14 10/24/19 4:10