2019 Multifamily Innovation Digital Magazine

MULTIFAMILY
INNOVATION
SPECIAL EDITION:
2020 BEST PLACES TO
WORK MULTIFAMILY®
GROWING
IDEAS
FASTER,
STRONGER
ARTIFICIAL
INTELLIGENCE
WE HAVE A LONG
WAY TO GO
DIGITAL
INCLUSION FOR
MULTIFAMILY
BENCHMARK DATA
8 KEY AREAS OF A
HEALTHY ORGANIZATION
WHAT’S NEW FOR
MULTIFAMILY WOMEN
3
A MESSAGE OF HOPE
FOR AMERICA’S BEST
KEPT SECRET
END OF THE
TRADE SHOW
PATRICK MORIN
SEEDS OF INNOVATION

MULTIFAMILY INNOVATION MAGAZINE
CONTENTS
06
Best Places to
Work Program
10
Multifamily
Women
06
Best Places to Work Multifamily®
Recognizing Greatness in Multifamily
12
Seeds of Innovation | by Patrick Morin
In what ways can we become a competitive force in the the
Multifamily industry?
08
8 Key Areas of our Multifamily Research
How does your company compare?
14
A Message of Hope | by Carrie Antrim
Learn about a silent epidemic and what you can do to
become part of the solution.
10
Multifamily Women
Take a look at what’s new for Multifamily Women and a
look back at the inaugural Summit.
16
2020 Best Places to Work Multifamily® Profiles
Get to know the 58 nationally ranked companies.
2 2

12
Seeds of
Innovation
16
2020 Best Places to Work
Multifamily® Profiles
134
Best Places to Work
Multifamily® Benchmark Data
160
Digital Inclusion
156
Artificial
Intelligence
164
END OF
THE TRADESHOW
134
Best Places to Work Multifamily® Benchmark
All of the data from every participating company, listmakers
and non-listmakers, is gathered for comparison.
164
End of the Trade Show | by Patrick Antrim
Learn about how we’re innovating the
traditional trade show.
156
Artificial Intelligence | by Matthew Ohlman
AI has a long way to go in Multifamily, despite the hype.
160
Digital Inclusion | by Kerry Kirby
What multifamily operators need to know about ADA
Compliance for apartment websites.
3
3

#MFLSummit
@multifamilyleadership
@inmultifamily
@multifamilyleadership
Multifamily Studios
Original Content
Creative Learning
From innovative new lease-ups to in-depth
conversations over dinner and drinks, we
let you peek behind the scenes of what’s
happening next in the multifamily industry.
We have discussions no one else has previously
had access to.
Information
Subscriptions
multifamilyleadership.com/join
Contact
Carrie Antrim
carrie@multifamilyleadership.com
480-719-4409 ext 101
Studio Location
Scottsdale, Arizona
MultifamilyInnovation.com
Visit MultifamilyInnovation.com to access the Multifamily
Innovation Podcast, video interviews, product showcases,
executive interviews, and more!
All rights to the content of this magazine are owned in full by Multifamily Leadership, LLC
and may not be reproduced in full or part without written permission from publisher. Neither
the publisher, nor any of its agents, officers, or affiliates may be held responsible for errors
or accuracy of information provided by participating companies, contributors, or advertisers.
Thought Leaders
Expert Wisdom
We dive deep into the most important, thought-provoking topics current
to the multifamily industry today and share time with experts
who graciously impart their knowledge, advice, and insighs to us.
Exhibitor Hall
Innovation Showcase
Open to the public for free, the Exhibitor
Hall showcases the most innovative products
in the multifamily industry and gives
you specific, deep understanding into why
they are so important and how they work
within your organization.
Live Events
Summit Recordings
Subscribers receive all Multifamily Leadership
and Multifamily Women’s Summits
as part of this platform. Gone are the days
of spending a fortune on recordings for
one specific event. Access all recordings
on-demand, on your device.
4

The Future of Multifamily
Join us as we show the world we can “Make an Impact through Multifamily Success.” Our industry will go
through rapid changes while new technologies bombard our communities. There is no better time to discover
what it will take to lead the next generation of leaders. Talent is our last real competitive advantage
and in times of uncertainty or rapid change, employee engagement can be the only real differentiator.
Technology is changing the world and a leader’s toughest decisions are around people and their changing
roles in an organization. The Multifamily leader of the Future will need to bring Multifamily Real Estate
fundamentals together with innovation, technology, and leadership.
Publisher
Patrick Antrim
patrick@multifamilyleadership.com
(480) 719-4409 x101
Editor in Chief
Carrie Antrim
carrie@multifamilyleadership.com
(480) 719-4409 x102
2021 Best Places to
Work Multifamily®
Best Places to Work in Multifamily is a survey competition developed
by Multifamily Leadership to determine which participants are the
best employers. The winners are recognized at the annual Multifamily
Leadership Innovation Summit. Companies can use the distinction
to enhance recruiting efforts, increase the value of general marketing
and improve reputation. Request your invitation today:
bestplacestoworkmultifamily.com
Our Studio
Stop by the Multifamily Industry’s only media
studio where we film expert interviews, educational
trainings, and broadcast live!
Multifamily
Women’s Summit
The 2020 Multifamily Women’s Summit will be held March 18-
19 in Scottsdale, Arizona. Last year’s inaugural event was a
momentus step toward empowering women in innovation and
technology within the multifamily industry. Register today:
multifamilywomen.com
5

CARDINAL GROUP COMPANIES
6
REGISTER TODAY AT
BESTPLACESTOWORKMULTIFAMILY.COM

RECOGNIZING
GREATNESS
IN MULTIFAMILY
Our “Best Places to Work Multifamily®” program
results in significant organizational benefits for all
who participate.
Whether or not you think your organization would receive a “Best
Places to Work Multifamily®” distinction, we encourage you to
participate. Gathering feedback from your employees will provide
you with a baseline so you can see where your organization can
improve.
When an organization appears on the Best Places to Work
Multifamily® list, management, employees, and other stakeholders
feel an overwhelming sense of pride within the organization. The
Best Places to Work Multifamily® award affirms an employee’s
sense of belonging within the organization, therefore increasing
employee engagement and retention. Organizations named to the
Best Places to Work Multifamily® list can see a tremendous impact
on any marketing they conduct. They can use the distinction to
enhance their employee recruiting efforts, increase effectiveness
of the organization’s marketing to reach residents, and improve
their reputation in the community, state, or industry.
BEST PLACES TO WORK MULTIFAMILY®
The results of the survey process prove an invaluable tool for any
participating organization, even if they do not make the list. After
completion of the survey process, all participating organizations have the
option to receive the Employee Feedback Report, which includes employee
feedback for each survey question, employee comments, and aggregate
organizational benchmarks. Benchmarking data allows organizations
to compare their scores to the overall averages of both the list-making
organizations as well as all program participants. To conduct this kind of
in-depth research independently would normally cost between $5,000
and $10,000 in consulting fees.
7

KEY AREAS
OF THE BEST PLACES TO WORK
MULTIFAMILY ® PROGRAM
1
2
LEADERSHIP AND PLANNING
CULTURE AND COMMUNICATION
3
ROLE SATISFACTION
4
WORKING ENVIRONMENT
5
RELATIONSHIP WITH SUPERVISOR
6
TRAINING AND DEVELOPMENT
7
PAY AND BENEFITS
8
OVERALL ENGAGEMENT
8

How does
your company
compare?
Check out the 2020 winning
company profiles and register to
participate in the Best Places to
Work Multifamily® program.
Gathering
information from
your employees
will provide you with a baseline
so you can see where your
organization can improve.
9

3,200+
Facebook
Members
In just under 9 months, the Multifamily
Women Facebook Group welcomed over
3,200 new members to the community.
Member Spotlight:
CHRISTINA RIVERA - RISK, SALES, MARKETING
JESSICA FERN - TRAINING AND DEVELOPMENT
Smarter access
looks like this.
NIKKI BODEN CROSBY - MARKETING OPERATIONS
See why in 1 in 10 new apartments in the
U.S. are being future-proofed with Latch,
the first full-building access solution.
1 0
www.latch.com/MFLI
sales@latch.com
LISA TUFANO BOURIE - SALES

Multifamily
Women
The annual Multifamily Women’s Summit delivers a premier
industry event with notable, thought-provoking speakers,
informal peer-to-peer discussions, and unparalleled educational
content inside an exclusive networking environment. This
Summit is part of a bigger plan to advance women’s leadership
in innovation and technology throughout every aspect
of the industry with the end-goal of sharing expert content
through live events, Multifamily Studios streaming platform,
print-based materials, social media, and even a special segment
on the current Multifamily Innovation Show.
Summit
Recap
#WeAreMultifamily
March 20, 2019 marked
the inaugural Multifamily
Women’s Summit in beautiful
Scottsdale, Arizona.
Attendees, both men and
women, kicked off the
event with a breathtaking
hike in the McDowell
Mountains where they
pushed themselves to
new heights and formed
bonds that will last a lifetime.
There were plenty
of laughs, possibly some
perspiration, but most
importantly, a huge sense
of pride and accomplishment
at the end of the 4.5
mile hike.
The attendees were then
whisked away to various
other activities, including an Innovation
Showcase at LeaseHawk and filming
the first episode in a series following
an innovative Stellar Residential leaseup
in the heart of central Phoenix. A
glass-breaking ceremony and champagne
toast were the perfect christening
of this new development.
The evening’s festivities included dinner
and cocktails, a show-stopping performance
by Rosevelt Sings, some hilarious
improv comedy, and a chance to share
the vision for the future of Multifamily
Women.
Day 2 of the Women’s Summit brought
us a moving opening keynote from
Felicite Moorman, followed by invaluable
wisdom from Heather Wallace, Dru
Armstrong, Lori Torres, Dale Phillips, and
Elizabeth Francisco. Sara Potecha, author
of “West Point Woman”, finished off
the day with her powerful keynote about
being one of the first women graduates
of West Point Academy.
Topics for
Discussion Included:
The Critical Women and
Men Partnership
Women’s influence on
Organizational Change
Women Driving a Culture
of Innovation
Leading Change and
Transformation
1 1
1 1

THE SEEDS
OF INNOVATION
BY: PATRICK MORIN, PARTNER, TRANSACT CAPITAL PARTNERS
THE TEN OF US were gathered
around the conference table
and all ten were excited but
nervous. Nine were nervous
because they were getting a
new boss - me. I was nervous
because I was getting a new
team and the expectations
from my boss, were high. The
problem at hand was twofold:
fixing a below market occupancy
problem at a few of our
properties and creating a sustainable
competitive advantage
in some very tight markets.
After a speed-round of introductions
mixed with a bit of
(self-deprecating) humor over
jobs we’d all held or companies
for whom we’ve worked, one
could feel the positive, creative
energy in the air.
a competitive force in the
the multifamily space?
We don’t need to be the
biggest, but we need to
be different. In leasing
apartments, we need to
do things that the market
doesn’t necessarily
expect.”
The question - that
question - turned out to
be a seed of innovation
planted in a very fertile
garden and that garden
was a culture that we, the
team, created together.
Innovation, like gardening,
is a process and
takes time. People and
companies don’t just
wake up and suddenly
become innovative. Create
the right environment
and ideas grow faster,
stronger, more plentiful,
and in more varieties.
team to at least one non-industry
conference. Any
one. The Next Gen Summit,
the Consumer Electronics
Show, Comic-Con, heck,
even the National Goat Milk
Farmers Association. It
really doesn’t matter. What
we’re looking for are ideas
that multifamily hasn’t seen,
yet. A well-established
idea in another industry
might be cutting edge in
ours. The objective is to
have the team temporarily
immersed in a completely
different environment and
just inventorying ideas
that they can bring back to
the team. Don’t judge the
idea(s) at the event - just record
them - and bring them
home. Challenge the team
to figure out how to make
use of the ideas!
“Congratulations! You
failed!” Not all seeds
germinate. That’s OK. The
kernels from ONE ear of
corn, when replanted, can
yield a field of new plants.
The important thing to
communicate to your team
Taking advantage of the momentum
and wanting to focus
on the bigger picture, I posed
the second of the the two
questions above to the team:
“In what ways can we become
Here’s how.
Expand the idea gene
pool. In addition to the
top-tier conferences like
Multifamily Leadership,
NAA, or AIM, send your
1 2

(and yourself) is that the “win” is
the generation of ideas - the risk of
planting and implementing. Even
if an idea bombs, the team has to
know that you are proud of them
for taking an intelligent risk to
begin with. The “win” is figuring
out why something didn’t work,
changing the approach, and either
trying again OR abandoning it on
the compost heap. Celebrating and
rewarding failures equally to successes
is critical because it breeds
a culture of intelligent risk-taking
and doing so will cause the innovation
cycle to accelerate. It creates
confident team members.
Tending to the garden. Admittedly,
my real garden at home is not
nearly as productive as the garden
of innovation at work. The reason?
I don’t tend it as carefully. It needs
weeding, watering, fertilizer, protection
from animals. Ironically,
the office “garden” gets far more
attention and, as a result, yields
more. Same with yours. Communicating
clearly that new ideas are
not just welcomed but expected
from everyone: porters, maintenance
leads, leasing, property
managers - even vendors! It feeds
creativity because they feel as if
they are contributing to the success
of the company. Even if you
cannot use an idea in its entirety,
use a part of an idea and then
broadcast praise for the contributor.
It’s like the sun and plant food
- your yield of submitted innovations
will multiply and it crowds
out the naysayers - the weeds.
What will all this yield? Start with
question number one that the ten
of us faced. The lagging properties
with which we were struggling
turned around promptly because a
couple of ideas that we garnered
from an auto show (of all places)
helped us create a marketing campaign
that got attention. Moreover,
some service ideas we got from
the hotel industry really improved
our maintenance response times.
This improved our resident happiness
and by extension, our lease
terms. This dropped turn costs
and improved NOI. The seeds of
innovation produced some amazing
crops.
Get planting.
Patrick Morin is a partner with Transact
Capital Partners, an investment banking firm
that specializes in mergers and acquisitions
in the multifamily, technology, logistics, and
staffing industries.
1 3

A Message
of Hope
BY: CARRIE ANTRIM, CO-FOUNDER OF MULTIFAMILY WOMEN
THE ISSUE
CHILD ABUSE IS NOT an easy topic for
discussion, but it is a tragic epidemic in
the United States and an issue that cannot
be ignored. It is an issue that is somewhat
misunderstood and the severity is unknown
by many.
Every day in America 5 children die from
neglect or abuse. A report of child abuse
is made every 10 seconds however, a
study by the U.S. Government Accountability
Office indicates there is a significant
undercounting from state agencies of
child fatalities due to maltreatment by 50%
or more. More than 80% of the fatalities
were children not yet old enough to enter
kindergarten.
Please take a moment to process that
information. According to Childhelp.org,
“child abuse is when a parent or caregiver,
whether through action or failing to act,
causes injury, death, emotional harm or
risk of serious harm to a child.” There are
many forms of child maltreatment, including
neglect, physical abuse, sexual abuse,
exploitation and emotional abuse. And
the majority of this abuse is happening to
children who are physically, mentally, and
emotionally incapable of protecting themselves
due to their young age and a lack of
resources.
This is why Multifamily Leadership has
chosen to work with Childhelp® to take
a stand against this unfathomable tragedy
and we hope you will help us fight
this injustice for those who cannot fight
it on their own.
THE HISTORY
In 1952, two actresses starring in The
Adventures of Ozzie and Harriet met
and became fast friends. Sara O’Meara
and Yvonne Fedderson were then
chosen to travel to Japan in 1959 to
entertain American soldiers on a goodwill
tour during the Korean War. It was
during this trip the two young actresses
stumbled upon a group of 11 huddled,
orphaned children and took immediate
action to find them safe shelter.
That one, brave act of kindness fueled
these two incredible women to begin
a tireless lifetime crusade to provide
treatment to abused and neglected
children and to prevent child abuse
by founding Childhelp, a national
non-profit organization headquartered
in Phoenix, Arizona. To this day, over 10
million children have been impacted by
Childhelp and their mission will continue
until every child is safe.
THE SOLUTION
The Childhelp approach to ending child
WARRIOR’S
HEART
MEET ROSEVELT
Rosevelt Rawls is a Youth Ambassador
for Childhelp and has
single-handedly helped raise
over $10,000 for this organization,
with some of those donations
coming from within the
multifamily industry after her
performance at the Multifamily
Women’s Summit in Scottsdale.
Rosevelt is only 12 years old
however, she has dedicated her
talent and ambition to helping
abused children nationwide. We
are so proud to be a part of Rosevelt’s
#5toomany campaign.
1 4

Patrick Antrim, Rosevelt Rawls, Elizabeth Smart, and Carrie Antrim
Open The Door
To Smart Apartments
& Efficient Operations
AAAAAAAA AAAAAA
Save time managing keys, track length of stay
EEEEEE SSSS SSSSSSSS
Get more people in & notifications when they enter
abuse consists of three
key areas: Prevention
Programs, Intervention
Programs, and Treatment
Programs. Child abuse is
a cycle. It is perpetrated
from one generation to
the next, so breaking that
cycle is the first step in
fighting this battle.
Intervention comes next
in the form of removing
abused and neglected
children from the situation.
Childhelp has a 24/7
Abuse Hotline, receiving
well over 100,000 calls
per year.
Childhelp also has group
homes (villages) where children
receive intensive therapeutic
treatment in a safe, child-friendly,
supportive environment to
help them recover and heal
appropriately.
And finally, “Childhelp’s Foster
Care & Adoption Services work
with children and families to
find good long-term matches to
ensure that every child’s future
is brighter than their past.”
While great strides are being
made every single day for these
at-risk children, help is needed
to spread the word and carry
the message of hope to the
children of our future.
HVAC SSSSSSS
Identify problems early, extend HVAC life
THE ASK
Just $5 can support calls to the Childhelp National Child Abuse Hotline,
sponsor a child’s Childhelp Speak Up Be Safe body safety curriculum, buy a
comforting toy for a child in crisis, help support animal therapy programs for
children learning to trust again, and provide art therapy supplies for a child
healing from traumatic abuse.
To donate, please visit: childhelp.org
For more information about Rosevelt, visit roseveltsings.com
LEARN MORE...PointCentral.com/MDU
1 5

THE PROCESS
1
You can register through the program
website by the program registration
deadline.
6
You will receive notification as
to whether or not your company
made the list.
2
The research team sends confirmation
of registration and instructions to you
within 24 hours of submission, creates
and sends invoices for program costs
within 30 days.
7
You will receive an Employee
Feedback Report within a
month of receiving the notification.
3
You will complete the first part of
the survey process, the Employer
Benefits and Policies Questionnaire
(EQ), where the research team
gathers important information about
organization policies, practices and
demographics.
8
Multifamily Leadership then
produces a special edition
magazine highlighting
organizations named to
the “Best” list, and holds a
special awards gala to reveal
the rankings at the annual
Multifamily Leadership
Innovation Summit.
4
Your employees complete surveys
via online or traditional paper
survey methods, according to the
your selection at registration.
5
When the survey process ends, the
research team sorts and analyzes the
gathered data and determines the
“Best Places to Work Multifamily®”
list.
If you want to know
if it’s a great place
to work, you ask
the people who
work there.
1 6

2020
Company Profiles
1 7

RANKED #1 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The Management Group
7000 Peachtree Dunwoody Road | Building 14 | Atlanta, GA 30328 | tmg-atl.com
The Management Group’s legacy of
property management and construction
has evolved over the past few decades,
to a new iteration of their family owned
company: The Management Group, LLC.
With teams dedicated to both commercial,
industrial and multifamily assets,
TMG leverages individuals’ experience
from varying sectors to promote sustainable
growth across all its properties.
With 40 years of combined real
estate management experience, TMG is
thrilled to announce its entry into third
party multifamily management.
Team members love the work enviroment
at The Management Group beccause
of the open door policy, the energy
emitted from leadership, and the
recognition and monthly employee gifts
that are calendared well in advance. Associates
love the company sponsored
“Year after year, we find that
the most valuable assets we
manage are our people.”
multi-cultural events and the generous
benefits including maternity/paternity
paid leave.
TMG celebrates babies, birthdays,
marriages and they stand beside
team members during life transitions.
There is not a separation (of
importance) between corporate
office level and the property level;
all are aware they are on the same
team. In fact, the corporate leaders
know when the teams are well
JAMIN HARKNESS, EVP
supported it is evidenced
in strong resident
retention and
the attitude of service
permeates their
prospect and resident
interactions.
1 8

Live Life Well
WHAT MAKES THEM GREAT
HOW DOES AN ANNUAL TRIP
TO THE DOMINICAN REPUBLIC
SOUND?
The Management Group takes an annual company trip
to the Dominican Republic, they welcome new assoiates
with boxes full of company swag, they offer paid maternity
leave and paternity leave, they encourage associates to attend
conferences, and TMG gives generous paid time off.
KEEPING IT FUN WITH VIDEO TO
ENGAGE TEAMS AND BRING
PEOPLE TOGETHER
The Management Group has fun video contests, offers
team lunches, takes local trips to allow team members
from different communities to meet, and TMG always creates
a fun work environment.
APPRECIATION AND
CELEBRATION ARE KEY AT TMG
The Management Group gives recognition for performance,
birthday lunches, and birthday cards with a gift
card. They highlight employment anniversaries and promotions
in their monthly newsletter, and perform on-site
visits from the senior team to show appreciation of team
members regularly.
1 9

RANKED #2 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Passco Companies
2050 Main Street| Suite 650 | Irvine, CA 92614 | passco.com
Since 1998, Passco Companies, LLC has
operated throughout all market conditions
and cycles. The company has acquired
over $4 billion in multifamily and
commercial real estate in the United
States. Since its inception, Passco Companies
has become a recognized provider
of investment opportunities in real
estate projects.
Being recognized as one of the Best Places
to Work Multifamily® as well as in Inc.
5000, Entrepreneur and the Orange County
Business Journal says a lot for Passco’s
culture and the happiness of their
employees. Passco supports a work/life
balance for each and every employee.
Whether a team member has a son or
daughter in sports, medical appointments,
family commitments, or out-oftown
visitors, Passco encourages them
not to miss these opportunities and use
company time in doing so. In the past
“I want everyone who has
worked with me or for me to be
better off for the experience.”
five years, Passco has grown from
one office to six offices throughout
the country. Remote employees
are able to either work from home
or rent office space within their local
cities.
BILL PASSO, FOUNDER & CEO
Passco encourages employee
advancement through inter/intra-department
promotions and
from 2018 to 2019 the company
promoted 21 individuals, approximately
38% of their employees.
The majority of new hires are referred
by other employees or industry
peers. The
President holds
one-on-one meetings
with each employee,
and the CEO
and executive team
members know the
names of employees’
spouses and children.
The best part about
Passco is that it is a
family, not just a job.
2 0

Passion and
Experience
WHAT MAKES THEM GREAT
HOW PASSCO MAKES ASSOCIATES
FEEL SPECIAL
At Passco, everyone gets their birthday off! They also
have Trivia Fridays, close the office early during summer
months, and highlight an employee each month in their
newsletter. They celebrate anniversary milestones and
significant growth by giving awards and cash gifts. And individuals
are nominated for industry recognized awards.
COOKIES & CRAP AND OTHER
THINGS YOU MIGHT NOT KNOW
ABOUT PASSCO
Passco has “Cookies & Crap” days where the President will
take associates to the local bakery to buy treats for fun.
They also volunteer together at local charity events, participate
in a company-wide summer getaway, and have random
pizza parties because it’s either raining or the wind is
too bad to go outside.
GOING ABOVE AND BEYOND IS
CAUSE FOR CELEBRATION
Team members are celebrated with special awards for
those who go above and beyond the call of duty at work.
Associates receive corporate recognition at all staff meetings
and via email as well as team lunches and other outings.
2 1

RANKED #3 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Gables Residential
3399 Peachtree Road | Suite 600 | Atlanta, GA 30326 | gables.com
Gables Residential is an award-winning
real estate company and privately held
REIT that owns, develops, and manages
high-quality communities in Established
Premium Neighborhoods across the
U.S. Gables’ mission statement, “Taking
Care of the Way You Live,” is inspired
by the values and goals they set out to
achieve and maintain. Gables is among
the best companies to work for as a result
of their commitment to an associate
first culture, which focuses on employee
engagement, recognition, and wellness.
“Our company knows that our
greatest asset and distinguishing
strength is our people.”
Gables associates are the heart and
soul of the company and a real differentiator.
Recognizing their importance to
the success of the company and keeping
their associate first culture in mind,
they introduced a recognition and rewards
program called Gables Ovations.
This online social recognition platform
provides all associates with a way to celebrate
milestones like birthdays
and anniversaries, recognize associates
who best model the company’s
values, and for achieving high
levels of sales and service performance.
Associates can also receive
points as part of the recognition,
which are redeemable for a wide
variety of awards.
As a company committed to associates
and their health, they
offer a wellness program called
Fit4Funds, which is designed to
motivate associates to lead healthier,
more active lives. Associates
SUE ANSEL, PRESIDENT & CEO
earn points through
steps they take as
well as by participating
in wellness challenges.
To ensure associates
are happy and
engaged, Gables
conducts weekly
pulse surveys which
give them immediate
feedback about
what’s working and
some opportunities
to improve.
2 2

Taking Care of the
Way You Live
WHAT MAKES THEM GREAT
6 WEEK SABBATICAL WITH PAY?
YES, PLEASE.
Associates who have reached or exceeded 10 years of
service with Gables are eligible for a six-week leave of absence
with base pay. Every 5 years thereafter, associates
are eligible for another sabbatical.
A LITTLE SUNSHINE GOES A LONG
WAY AT GABLES
Gables provides financial assistance to associates in need.
Through voluntary contributions given by fellow Gables
associates, the fund provides assistance to those in the
midst of a severe personal crisis. Established in 2002, this
program has paid out over $250,000 to associates in need.
TAKING CARE OF THE WAY
ASSOCCIATES AND RESIDENTS
LIVE
At Gables Residential, they provide an exceptional work
experience where associates come first and where living
the company’s mission of “Taking Care of the Way You
Live,” doesn’t just apply to the customers, but to associates
as well.
2 3

RANKED #4 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The Bascom Group
26 Corporate Park Drive | Suite 200 | Irvine, CA 92606 | bascomgroup.com
Bascom is a private equity firm specializing
in value-added multifamily,
commercial, and non-performing loans
and real estate related investments and
operating companies. Bascom sources
value-added and distressed properties
including many through foreclosure,
bankruptcy, or short sales and repositions
them by adding extensive capital
improvements, improving revenue, and
reducing expenses by realizing operational
efficiencies through implementation
of institutional-quality property
management.
Bascom, founded by principals Jerry
Fink, David Kim, and Derek Chen, is one
of the most active and seasoned buyers
and operators of apartment communities
in the U.S. Since 1996, Bascom has
completed over $15.5 billion in multifamily
and commercial value-added
transactions including more than 321
“We are so proud that Bascom
Group has been recognized as an
outstanding employer in the industry.
Our people are the heart of our
business and we strive to provide
them with an exceptional workplace.”
multifamily properties containing
over 83,986 units.
Bascom’s core strength is derived
from a continuous focus on customer
satisfaction. By focusing on
its key competencies, the company
has developed leadership and experience
in various disciplines to
drive product quality and over-deliver
on client expectations. Bascom
operates for the long-term
continuity by focusing on integrity
and partner alignment. Bascom
SARAH OBERLY, DIRECTOR
Group has created
an amazing culture
by providing education
seminars
and mentorship for
employees, hosting
company team
building events,
encouraging volunteering
with local
non-profits, and having
healthy work-life
balance.
2 4

Integrity, Honesty,
Fairness
WHAT MAKES THEM GREAT
A TEAM THAT PLAYS TOGETHER,
STAYS TOGETHER
Bascom hosts a team building event each summer so employees
can bond outside of the office. Past events have
included a badminton tournament, trip to Catalina to zip
line, paintballing, learning the sport of curling, and sailing.
STRENGTHENING COMMUNITIES
AND ENGAGEMENT
Bascom offers one to one vacation time for any time spent
volunteering with a non-profit organization. Bascom also
encourages employees to become involved with local
charities they are passionate about, helping strengthen
the community.
SHOWING APPRECIATION HAS
NEVER TASTED SO GOOD
Bascom hosts a celebratory dinner for all internal employees
at the beginning of each year to show appreciation for
each employee’s hard work and dedication, and to celebrate
the beginning of a new year. Bascom hand-delivers
cookie baskets and gift cards for 3rd party onsite employees
at each property to show appreciation each December.
2 5

RANKED #5 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The Franklin Johnston Group
300 32nd Street | Suite 310 | Virginia Beach, VA 23451 | tfjgroup.com
The Franklin Johnston Group develops
and manages multifamily residences in
the senior, luxury, and affordable housing
sectors.
The company launched in 2013 with a
profile of 38 properties and 5,500 residential
units, and now owns and manages
more than 16,000 units within 95
properties in 7 states along the East
Coast. When the Franklin Johnston
Group was established, its founders
wanted to create a company based on
the core values of commitment, knowledge,
teamwork, character, communication
and balance.
“Excellence in service is the
key to our success.”
The Franklin Johnston Group values career
growth and provides continuing education,
online and in person training,
conference opportunities, tuition assistance,
and quarterly and weekly employee
recognition. Their hours of operation
allow their team members to
have work-life balance. They care
about the health and wellness of
their employees and offer fresh
fruit and group fitness classes to
team members.
They also provide paid time for
team members to give back to
their community on their own in
addition to group company volunteer
opportunities.
WENDELL FRANKLIN,
CHAIRMAN & CEO
TFJG values are instilled
in team members
from the beginning
and in doing so
they have created
a positive environment
with a culture
of employees who
work together to
strive for excellence
and love to give back
to their community.
2 6

Talent Runs
Deep
WHAT MAKES THEM GREAT
CELEBRATE DAILY WITH THOSE
WHO MOTIVATE AND SUPPORT
Employee of the Quarter, “Weekly Be The Solution” winner,
and team top achievers within The Franklin Johnston
Group are celebrated with awards, paid time off, parking
spots, and gift cards. Daily successes, birthdays, promotions,
and work anniversaries, are celebrated with lunches,
decorations, and treats.
MAKING A DIFFERENCE AS A
TEAM
Associates at The Franklin Johnston Group volunteer,
sponsor, and support causes inside and outside of their
communities as a team which has in turn become a core
part of their culture and created passionate, giving associates
who enjoy giving back.
GROWING TOGETHER,
PERSONALLY AND
PROFESIONALLY
TFJG offers Group Workout classes, Fantasy Football Draft, League
Sports teams, Social Hours, Holiday Parties, and Team Outings.
They support personal and professional growth of their employees
by encouraging attendance at industry conferences around
the country.
2 7

RANKED #6 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
JVM Realty
903 Commerce Drive | Suite 250 | Oak Brook, IL 60523 | jvmrealty.com
JVM Realty Corporation is a multifamily
real estate investment and property
management company headquartered
in Oak Brook, Illinois. Since 1975, they’ve
built a solid reputation and proven track
record for financial success. In every aspect
of their business, they are guided
by firm principles, a commitment to excellence,
and integrity. Always.
Over the course of four decades, they
have navigated multiple economic cycles
and changing markets. Their track
record of success has been achieved by
remaining true to their disciplined investment
strategy and effective property
management principles.
The JVM Leadership team brings over
150 years of combined real estate experience
to the company’s acquisition,
investment and property operations
activities. Their team of highly motivated
and dedicated leaders is committed
“It’s no longer about ‘the squeaky
wheel getting the grease,’ but
about nurturing a corporate culture
that makes JVM the most desirable
employer in the industry.”
to the satisfaction and success of
their residents, associates, investors
and clients.
A truly strong culture offers mutual
support, promotes trust, rewards
employees’ efforts, and ensures
that employees know their work
is meaningful. Instead of growing
employees’ skills to match the
companies needs, JVM looks for
ways to grow the company based
on employees’ passions. JVM also
offers a Personal Development
Plan (PDP) for an employee to
JAY MADARY, CEO
tell them what they
would like to do next
as a career path.
Great property management
creates and
maximizes property
value. JVM does
both—and so much
more. They attract
and retain dedicated,
on-site management
teams at each
apartment community.
2 8

Invested
WHAT MAKES THEM GREAT
CORE VALUES KEEP THE ENGINE
RUNNING
The JVM core values reflect the attributes they look for in all
JVM associates: Respect, Integrity, Commitment, Professionalism,
and Accountability. They know that an investment in
quality people is as important as an investment in quality
communities.
WITH ENOUGH CAFFEINE,
EVERYTHING IS POSSIBLE
JVM offers a laid back environment with a friendly and encouraging
leadership team. To keep teams hydrated and
motivated, they have access to unlimited soda, cappuccino,
coffee, bottled water and tea. Easy access to management
for growth and guidance, team members are encouraged
to succeed and grow.
ASSOCIATE RECOGNITION
FOSTERS EXCELLENCE
JVM’s associate recognition and rewards programs are
a cornerstone of the JVM philosophy. They acknowledge
associates for their contributions and commitment to
their mission, vision, and values. That is why JVM presents
awards on a quarterly and annual basis to recognize outstanding
performance.
2 9

RANKED #7 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Olympus Property
500 Throckmorton St. | Suite 300 | Fort Worth, TX 76102 | olympusproperty.com
Olympus Property is an innovative and
growing full-service multifamily investment
and property management organization
headquartered in Fort Worth,
Texas.
Olympus was founded in 1992 with the
intent to become a leader in the multifamily
real estate business by providing
superior living environments and
unparalleled service. Through the collective
talent and extreme discipline of
their teams, entrepreneurial management,
and leadership strength, Olympus
is able to achieve improved quality
of life for their customers and profitable
investments for their partners.
Because they are in investment and service-oriented
business, Olympus is able
to maintain a constant presence in local
markets and create value in all phases
of the real estate cycle. Their leadership
“Olympus is truly a place to
further one’s career.”
has many years of relevant real
estate industry experience, bringing
to the team proven success in
identifying, acquiring and managing
real estate investments. This
process is actively managed by the
principals of the firm to deliver exceptional
returns to their investors
while minimizing risk.
Their valued team members experience
the creative form of their
existence and exceptional outline
DOUG PALMER,
NATIONAL DIRECTOR
OF CONSTRUCTION
of what they stand
for - first-rate results
for their residents.
They believe every
individual offers
something different,
thus allowing their
business to exceed
all others.
3 0

More Than Just a
Place To Live
WHAT MAKES THEM GREAT
SERVICE AND ACTION CREATE
CAMARADERIE
Volunteer hours are paid for by the company for Olympus
employees to participate in local volunteer opportunities,
such as the Boys & Girls Club and blood drives. They also
participate in local apartment association events with other
management companies.
#FRIDAYSHOUTOUTS
Every Friday, the Olympus team sends shout-outs to
everyone highlighting the great work employees are doing.
Within each region of the country, the top team is selected
based on overall performance in service requests
completed, budgets met, and overall customer satisfaction
as monitored through surveys.
ESCAPE ROOMS AND SWAG KEEP
THE MOMENTUM HIGH
To boost morale, Olympus’ training and human resources
team leaders travel to the various regions around the
country and take associates out to do fun activities, like escape
rooms, with their colleagues they may not see every
day. Also, new hires receive welcome packets with unique
Olympus branded items.
3 1

RANKED #8 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Berger Rental Communities
1275 Drummers Lane | Suite 220 | Southeastern, PA 19399 | rentberger.com
Berger Rental Communities owns, operates,
and provides third-party management
services for 33 apartment communities
across 3 states. BRC’s company
standards are the core of the portfolio.
They continue to focus on the same
family-based values on which the company
was founded in 1973.
BRC’s success is the result of their
award-winning team’s commitment and
hard work. Some team members have
been with them for over 30 years. They
are always on the lookout for exceptional
people to join the team so they can
continue to offer residents the superior
level of service they deserve.
BRC provides generous benefit packages,
support and training, and many
opportunities for fun to their employees.
At BRC, employee success is a top
priority. If something could be done
“We believe in hiring people
who are highly motivated and
creating a culture that is inspiring
to them because that’s
how you build passion within
an organization.”
better, they are not afraid to make
a change. They explore new training
methods, remain current on
changing technology, and conduct
regular employee surveys. They
are dedicated to serving customers,
caring for one another, and
delivering great results.
Each week an employee provides
a video message for the entire
company about what a specific
company fundamental means to
BILL NYE, COO
him or her.
These fundamentals
guide BRC’s daily
decision-making in
what is referred to
as “The Berger Way.”
3 2

Living, On Your
Terms
WHAT MAKES THEM GREAT
EVERYBODY IN THE BOAT!
Berger Rental Communities provides amazing personal
experiences for their team when they reach milestone anniversaries
with the company. These experiences include
trips, cruises, concerts, sporting events and more. Even
the Executive and Leadership team went on a white-water
rafting in Colorado.
ANNUAL RECOGNITION FOR THE
ENTIRE COMPANY IS A MUST
Every year BRC holds their annual Summit. It is an opportunity
for the entire team to come together to learn, grow,
and enhance their company culture. They have an awards
dinner and recognize all the teams and team members
that have excelled throughout the year.
FEEDBACK IS CRUCIAL FOR
ASSOCIATE ENGAGEMENT
Every March and September BRC hosts a group outing for
all of service managers followed by a round table discussion
on how to improve as a company. The same is done
for community managers every April and October. These
activities provide a source for bonding and fun, and a platform
to talk about current issues.
3 3

RANKED #9 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Keener Management
1560 W Bay Area Blvd. | Suite 110 | Friendswood, TX 77546 | keenerinvest.com
Keener Investments is a value-add multifamily
investor located in Houston,
Texas. Keener Investments specializes
in the acquisition and rehabilitation of
under-managed or distressed Class “B”
or “C” multifamily assets.
Keener Management is a growing multifamily
property management company
managing properties for Keener
Investments. Stephen Smith, Founder
and CEO of Keener Investments, is an
experienced entrepreneur and has an
extensive background in finance. Prior
to founding Keener Investments, Mr.
Smith co-founded Clean Energy Capital
in 2009, a boutique investment bank located
in Houston, Texas. At Clean Energy
Capital, Mr. Smith advised clients on
high profile projects, with transactions
totaling over $17 billion.
“We value our employees
and show them appreciation
through respect, autonomy,
and opportunity.”
Jerry Smith is the COO of Keener Investments
and brings a significant
background of implementing accounting
systems and streamlining
back office processes to
the firm. Prior to joining Keener
Investments, Jerry served as Vice
President and Controller of Freeport
LNG, a privately held company
with over $15 billion in assets.
Keener recongizes each employee
and works as a team for the best
STEPHEN SMITH,
FOUNDER & CEO
results. Keener Management
is a very
happy company that
enjoys treating their
teams to as many
events as possible.
They celebrate their
successes together.
3 4

A Better
Outcome
WHAT MAKES THEM GREAT
AUTONOMY LEADS TO
ENGAGEMENT
Keener invests in developing leaders that will make an
impacting difference in their respective fields involving all
aspects of multifamily property management. They foster
autonomy allowing influential team members to cultivate
an innovative and productive working environment.
COMMITMENT IS AN ACT,
NOT A WORD
Keener’s winter event includes a ceremony where employees
and teams are recognized for their ongoing commitment
to excellence and shown appreciation through
awards and financial compensation. Keener also hosts at
least 2 companywide employee events each year to show
appreciation.
GENIUS IS IN THE IDEA, IMPACT
COMES FROM ACTION
Keener leaders understand the impact of what a simple
but sincere “Thank You for Your Hard Work!” can do for an
employee’s morale. They support career growth by promoting
valuable team members to positions where they
will positively impact relations with internal and external
clients.
3 5

RANKED #10 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Apartment Dynamics
501 Ferndale Boulevard | High Point, NC 27262 | aptdynamics.com
Apartment Dynamics began in 1996 as a
training and consulting firm. They have
grown steadily and strategically, with
the goal of growing only as fast and as
far as they can maintain their culture
all the way to the end user. They now
manage over 3,300 multifamily units in
North and South Carolina.
Without exception, they have improved
the Net Operating Income of every asset
managed, even in economic downturns.
In part, this is the result of well-planned
value add strategies and strong, creative
marketing. But no matter how good
the planning, it could never be accomplished
without a team of skilled, caring
and fully engaged team members.
“We consistently receive more
than we provide in terms of
loyalty, caring, and results
which ultimately benefits our
clients and residents.”
TOM GWYN, PRESIDENT
At Apartment Dynamics they often say
they are surrounded by greatness, referring
to the employees who bring
about the excellent results their investors
experience. They respect employees
as the trusted experts in
their fields, allowing them the autonomy
and support to fulfill their
rolls. Recognizing their individuality
and skills, they try to provide the
tools and training they need to get
their jobs done. They listen and
make course corrections based on
their feedback, and back them up
when they need it. If asked, most
employees would say that if they
need a decision, need to talk something
through, need
to reach someone
for support, they can
always find support.
They hope to continue
to grow, and with
the team they have
in place, great things
are ahead.
3 6

Building Value
WHAT MAKES THEM GREAT
THESE ARE A FEW OF MY
FAVORITE THINGS
They welcome every new employee with a welcome card
signed by the home office team, as well as a card from
one of the company owners. Every employee fills in a
“Favorite’s Sheet” that is used to give special personalized
gifts, acknowledgements and “thanks for” accomplishments,
achievements, or just because.
LIFE SHOULD NOT ONLY BE
LIVED, IT SHOULD BE
CELEBRATED
Births, marriages, new homes, and more are celebrated.
Email blasts are sent to the entire team when individuals
and communities reach milestones, like 100% occupancy.
They send birthday and anniversary cards, have holiday
events, and invite family members to many events.
TOM. HAS GONE. BANANAS.
Apartment Dynamics holds company competitions and
contests, themed internal events, and the owner even
appears in costume to entertain at these fun events.
They make training fun and memorable, and think that
everything is more fun if there is food involved!
3 7

RANKED #11 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
American Communities
2800 N Dallas Pkwy. | Suite 324 | Plano, TX 75093 | americancommunities.com
American Communities is a family run
business founded on passion and drive.
Striving to keep a fine balance between
the passion for creating family oriented
communities for residents and teams,
and the drive to provide both the best
service and the most empowering atmosphere,
makes American Communities
a leader within the multifamily industry.
American Communities focuses on
strong leadership. Their belief is if they
empower their team members to be a
strong advocate for the company, they
will naturally take care of the residents
to the very best of their ability. If the
community and their team members
are happy, everybody wins.
Vision is executed at American Communities
by making Innovation, Pride
and Passion part of the plan. The owners
truly value their employees and
“Supporting our employees
and creating a culture that
encourages people to thrive
and grow is very important to
American Communities.”
promote a culture of collaboration
and honest communication.
Together with positive attitudes,
they can accomplish anything. The
leadership team and associates
value one another as their own
family and ensure that the people
are at the forefront of everything
they do.
KIMBERLY HANLON,
HR MANAGER
Strong competitive benefits, generous
paid time off, employee recognition,
fun events,
growth from within,
and a family-fun
environment are all
part of what makes
American Communities
a Best Place to
Work!
3 8

Balance, Passion,
and Drive
WHAT MAKES THEM GREAT
THE BEST THINGS HAPPEN
UNEXPECTEDLY
They celebrate a job well done by going the extra mile
and doing the unexpected. That includes random gifts like
Starbucks, cookies, Edible Arrangements, catering lunches
and spontaneous get togethers. American Communities is
invested in celebrating the successes of colleagues, both
personally and professionally.
CELEBRATE AND MAGNIFY THE
ACCOMPLISHMENTS OF OTHERS
American Communities provides a lounge room for employees
to relax, play games, listen to music or watch television.
A hand written note is sent to every associate on
his or her birthday and anniversary. The company hosts
an annual award luncheon every year where awards and
prizes are given out.
IF YOU AREN’T HAVING FUN,
WHY DO IT?!
Fun at the company is an ongoing matter. This message
permeates throughout the organization. Work should be
fun every day. American Communities has extracurricular
activities such as bowling, whirly ball, BBQs, happy hours,
holiday parties, birthday celebrations and spontaneous
get togethers.
3 9

RANKED #12 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Baron Properties
1401 17th Street | Suite 700 | Denver, CO 80202 | baronproperties.com
Baron Properties specializes in multifamily
housing, with corporate headquarters
located in Colorado and a regional
office based in Arizona.
Driven by professionalism, extensive
property knowledge and operational
expertise, Baron provides an elevated
experience of extraordinary service.
The company prides itself on exceeding
expectations of growth and generating
continued value. With properties and
assets located in highly desirable Colorado,
Texas, Idaho, and Arizona areas,
they are provided the opportunity to be
a part of the gentrification of surrounding
neighborhoods and submarkets.
Baron’s persistent commitment in the
investment of innovative ideas allows
them the ability to excel in efficiency and
industry-leading advancements in technology.
Most importantly, their people
“We believe a strong culture
leads to a higher level of success
for our employees and
our business.”
remain the defining difference in
how they surpass the competition
and create a culture in which individuals
can thrive and be proud to
work and live.
Baron is a very family oriented
organization that cares about it’s
employees. They strive to ensure
a pleasant work environment for
everyone.
ELIZABETH SCHLOSS,
PRESIDENT
Baron does their best to keep associates
when properties
are sold and,
to date, have been
very successful in
making this happen.
Baron is a very caring
company and a
great place to work.
It doesn’t seem like
“work” when you are
having fun.
4 0

Culture Starts at
the Top
WHAT MAKES THEM GREAT
BEING AN OCTOPUS HAS NEVER
SOUNDED SO GOOD
Baron’s “Octopus Award” is presented to the person who
has his or her hands in everything. The doer of all the
things, the wearer of all the hats, the one you count on
to go above and beyond to take on new tasks or to help
the team. They also participate in an annual Rockies game,
a volunteer day with Extreme Community Makeover, and
plenty of happy hours!
NOT ONLY ON APRIL FOOL’S
DAY...
Associates at Baron Properties like to play fun pranks on
each other so keep your eyes and ears open! Team members
also participate in quarterly birthday celebrations,
fantasy football leagues, and team lunches.
FUN AND GAMES ARE GREAT, BUT
CORE VALUES ARE KEY
Guided by their core values and philosophies, Baron’s vision
is to inspire innovation and create industry setting
standards. They take pride and ownership in their commitment
to the recruitment of extraordinary talent and
the partnerships they develop through trust and mutual
understanding of expectations.
4 1

RANKED #13 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Wesley Apartment Homes
1010 Huntcliff | Suite 2210 | Atlanta, GA 30350 | wesleyapartments.com
Wesley Apartment Homes is an innovative
apartment management company
serving Metro Atlanta for the past
25 years. With more than 13 apartment
communities strategically located
throughout the city, Wesley has the perfect
place for residents to call home.
Wesley Apartment Homes has an unparalleled
Customer Service Program.
They place top priority on service calls,
and no job is finished until the resident
receives a courtesy follow-up call from
a member of the Wesley Management
Team.
“It is extremely humbling to be
able to participate in the Best
Places to Work Multifamily®
and be nominated amongst
some of the industry’s best
professionals.”
Wesley Apartment Homes wants residents
to fully enjoy not only their apartment
home but also their community.
Wesley communities display large and
open common areas, inside and out,
boasting spacious beauty designed distinctly
for their pleasure. Tastefully landscaped
grounds are part of the
complete Wesley package.
Wesley communities feature
swimming pools, tennis courts and
clubhouses that rival the world’s
most popular vacation spots. Fitness
rooms, stacked with state-ofthe-art
equipment, are available
along with picnic areas, playgrounds,
walking trails and lakes.
As a company, Wesley Apartment
NACHO DIEGO,
REGIONAL MANAGER
Homes is about being
encouraged and
motivated to accomplish
extraordinary
things. They truly
appreciate their employees’
hard work
and dedication.
4 2

Smooth Move
Guaranteed
WHAT MAKES THEM GREAT
WHO DOESN’T LOVE A FANCY
DINNER!
Wesley believes coming to work everyday should be an
environment that is enjoyable and something to look
forward to. They allow teams to close the office for a few
hours on a random day and take them out to lunch. They
host annual retreats, fancy dinners, and invite all team
members to participate in volunteer opportunities around
their communities.
PERSONAL INTERACTIONS GO A
LONG WAY
Regional Managers are extremely hands on and visit all
communities on a weekly basis. They make sure that all
team members feel included in the overall goals of the
community and company. Simply asking a specific team
member “how are you doing?” and “what can i do for you
today?” makes all the difference.
LACE UP AND GRAB YOUR BIKE
Principals from their Company invite groups of employees
on annual cycling trips in Europe including Spain, Italy,
and Greece. Wesley Apartment Homes also engages team
members of all roles in different annual retreats to celebrate
everyone’s success and recharge batteries.
4 3

RANKED #14 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Presidium Property Management
3100 McKinnon Street | Suite 250 | Dallas, TX 75201 | presidiumre.com
Presidium is a diversified real estate
investment and management firm specializing
in opportunistic developments
that add millions in financial value to
the community. Their areas of focus are
acquisitions, development, renovations
and management of multifamily assets
throughout Texas, Maine and Florida.
Since 2003, Presidium has grown from a
two-man operation to almost 300 team
members, 13,000+ apartment units,
and over 70 assets under management.
With corporate offices in both Dallas
and Austin, Texas, Presidium’s team is
distinguished by the diversity, depth
and character of its people. Innovation,
integrity, persistence and honesty are
the hallmarks of this organization.
“Employee engagement is an
extremely powerful indicator
of organizational success.”
Presidium is a best place to work for
many reasons, but the devotion and investment
in team members plays a pivotal
role in their success. Reaching
personal and professional goals is
a priority within the organization.
Knowing that not every road is
perfectly straight, they allow team
members to explore opportunities
on other teams within the organization
in addition to their own.
They want all team members to
love what they do and continue
learning. They work hard to ensure
LINDSAY COLBERT, COO
all team members
have a voice and
know that their voice
is being heard. Team
members know that
they have the power
to create their own
success, and leadership
is there to mentor
them through
that process.
4 4

Opportunity, Expertise,
Sustainability, Talent
WHAT MAKES THEM GREAT
BUILDING COMMUNITY WITHIN
THE COMPANY
The heart of Presidium truly lies within the people in the
office. In an effort to emphasize the community feel within
the company, Presidium runs an internal Facebook page
dedicated to employee shout-outs for birthdays, work anniversaries,
promotions, and exciting life events such as
births, marriages and graduations.
SURPRISE TREATS, OFFICE
PRANKS, AND POPCORN
Team members engage in silly office pranks and are often
surprised with treats in the lounge, movies and popcorn in
the conference room and attend scheduled summer team
building events. The office is outfitted with fun activities
such as a ping pong table and an on-going customized
“company photo” puzzle in the lounge.
IT’S NOT ALL GAMES, BUT IT’S
ALL FUN
In order to support a healthy lifestyle, Presidium team
members also make sure to get active together. The team
routinely schedules private, company-sponsored cycling
or Zumba classes in the afternoon.
4 5

RANKED #15 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Hankin Apartments
707 Eagleview Boulevard | Exton, PA 19341 | hankinapartments.com
Hankin Group is a privately owned full
service real estate development company
located in Chester County, Pennsylvania.
Founded in 1958, Hankin Group
has completed over 7,000 residences,
2,500 apartments, and over 3,000,000
square feet of commercial space including
retail, office laboratory, civic and industrial
uses.
Hankin Apartments is a division of
Hankin Group. The organization as a
whole is comprised of professionals
with experience in planning, design,
engineering, legal, approvals, finance,
construction, leasing, sales & marketing
and property management. With this
full range of capability, Hankin Group
guides every aspect of a project from
conception to completion.
“Property Management isn’t
always easy but having the
backing of a strong team
makes all the difference.”
Years in the making, the vision of Hankin
Apartments was shaped in 2013 to establish
a name and place in the
multifamily industry for their dedicated
management services.
Hankin Apartments prides itself
on innovative approaches, quality
design and environmental integrity
- a combination that gives them
a coveted position in the local and
national market.
BECKY REEVES,
VP OPERATIONS
Hankin offers a comprehensive
benefits package and prides themselves
in being an
employer of choice.
With an average employee
tenure of 12
years, they strive to
develop their employees
and promote
growth from
within.
4 6

Your Story Starts
Here
WHAT MAKES THEM GREAT
STAY HEALTHY, STAY HAPPY,
HELP OTHERS
Corporate Social Responsibility is a priority to Hankin
Apartments. They have a Hankin Foundation that matches
donations to various non-profits. They also offer a wellness
program that includes free gym memberships for
team members.
ARE YOU READY FOR A GOOD
TIME?
The team at Hankin knows how to have a good time with
happy hours, out of office sporting events, and annual holiday
parties, to name a few. They also support each other
with a program where “compliment cards” are given to
employees who deserve recognition.
TOUGHER THAN THE TOUGH
MUDDER
Associates at Hankin keep active and build relationships
through various events and activities including: field days,
juicing workshops, complimentary “first Friday lunches”,
tough mudder competitions, and the company softball
team.
4 7

RANKED #16 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
CWS Apartment Homes
9606 North Mopac Expressway | Suite 500 | Austin, TX 78759 | cwsapartments.com
CWS Apartment Homes specializes in
the management of luxury apartment
communities in fast growing American
cities. The company operates by a strong
set of core values: 1. Honoring thier
word, 2. Ethical dealings are paramount,
3. A respect for people, 4. Requirement
for profitability and sustainability, and
5. A demand for excellence with a sense
of urgency. Their purpose statement of
“Enhancing Lives...the CWS Way” holds
true in all of their interactions and plays
a huge part in their family-like culture.
One of their best investments has always
been the people that work with them.
They care deeply about the well-being
of their employees. Supporting and developing
every member of their talented
team is an important key to their overall
success.
“A supported team member is
one who feels empowered to
do his or her job to the best of
their ability.”
At CWS, they truly care about their customers,
investors, communities,
team members and each other.
That’s what makes them a “best”
place to work.
Health and wellness are of the utmost
importance for the wellbeing
of team members. The Sustainably
Healthy Wellness Program is
designed to inform and educate
CWS team members on the seven
different dimensions of wellness.
CWS team members can submit
GARY CARMELL, PRESIDENT
receipts for any fitness
related purchase
and receive up
to $100 reimbursement
per year.
Teams are encouraged
to foster a
culture of wellness
throughout their
lives.
4 8

Enhancing Lives
WHAT MAKES THEM GREAT
WE ALL SCREAM FOR ICE
CREAM...PARTIES!
Throughout the year, each region comes together to celebrate
their accomplishments and to promote camaraderie
through Regional Fun Days. This is so important to CWS
as a company, they made it a company-wide objective to
celebrate with family picnics, boat day, sporting events,
holiday celebrations, pot lucks, pizza days, and ice cream
parties.
GIVING BACK AS A TEAM
NATIONWIDE
To give team members the opportunity to volunteer together,
CWS came up with National Day of Caring. Through
several organized volunteer events nationwide, team
members participate in various opportunities during the
work day. It is one of the most anticipated days of the year.
“One Team. One Goal. One Day.”
PROMOTING THE FAMILY BOND
BETWEEN TEAM MEMBERS
YouEarnedIt! is an online program that allows team members,
managers, and leaders to recognize each other. They
can give points from their giving bucket to other team
members across the CWS Nation. They can then redeem
these points for experiences, parties with their team, gift
cards, additional giving points, or purchase items of their
choice.
4 9

RANKED #17 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
IMT Residential
15303 Ventura Blvd. | Suite 200 | Sherman Oaks, CA 91403 | imtresidential.com
Founded in 1992, what began as a startup
company managing four apartment
buildings totaling 62 apartment units
with one employee in their first year
of operation, has grown into a leading
nationwide apartment operator with
a portfolio that includes over 60 apartment
communities exceeding 20,000
apartment homes with over 600 associates
today.
IMT Residential has dedicated themselves
to over 25 years of “putting you
first” in everything they do and optimistically
look to their future to set new
standards for excellence in their field.
Central to achieving this vision is focusing
on Putting You First into everything
they do. By Putting You First, you can always
expect their best performance and
to be their top priority whether you are
a resident, associate or investor. Putting
“The key to achieving our
operating objectives is
superior associates.”
SCOTT BURNS, SVP
You First drives IMT to continually
change and improve how they do
business.
By focusing on associates and
cutting edge technology, IMT has
consistently set new standards for
excellence in their field. They recruit
and hire the best people and
then train, challenge and retain
them by rewarding their outstanding
contributions to the success
of the company. IMT combines
its human efforts
with a commitment
to technology. By
using leading edge
technology IMT capitalizes
on the skills
and abilities of their
associates to provide
superior service to
their residents.
5 0

Putting You First
WHAT MAKES THEM GREAT
WHEN IN DOUBT, ZUMBA IT OUT
IMT’s goal is to make the everyday work experience enjoyable
as well as productive. One of the ways this is accomplished
is by incorporating fun into meeting agendas such
as a Zumba break; holding a jeopardy themed contest with
work related questions; and celebrating recent birthdays,
anniversaries, promotions, and accomplishments.
SURPRISE CELEBRATIONS KEEP
THE EXCITEMENT HIGH
IMT is mindful that what one person views as most meaningful
may not resonate as strongly for another. Therefore,
celebrations are provided in different forms to ensure
that each person feels valued. Celebrations are
periodic, planned and unplanned, announced and unannounced
for elements of fun and excitement in the work
environment.
YOU HAD ME AT SNACKS
The IMTeam Cafe is the hub of the office. It’s a comfortable
room with pleasing décor, music or TV playing, and it’s
stocked with a variety of healthy snacks and drinks. It’s a
significant ongoing expense that has paid huge dividends
in the form of enhanced teamwork and connection with
the company.
5 1

RANKED #18 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Pathlight HOME
3200 W. Colonial Drive| Orlando, FL 32808 | pathlighthome.org
Pathlight HOME is a 501(c)(3) nonprofit
organization which is Central Florida’s
first and largest provider of permanent
affordable apartment units for
homeless men and women. Through
their proven Housing First model, four
Supportive Housing Programs, compassionate
property management, and two
economic social enterprise programs,
Pathlight HOME is changing the lives of
homeless and low income persons in
their community.
Every day, Pathlight HOME provides
more than 600 formerly homeless residents
with permanent housing and support
services, offering hope and a sense
of pride not found on the street or in the
woods. Over the course of our 27 years
of service to the community, they have
provided over 6,000 people with stable
housing and a new outlook on life. Because
they assist the least among us
“A small yet mighty staff dedicated
to changing the lives of
homeless neighbors through
permanent housing and support
services.”
coming from difficult homeless
situations, their work is not for the
faint of heart. Employees see their
work as a mission of helping those
who need it the most. They act as
a family to each other and while
they are not a faith-based organization,
they rely on faith in everything
they do.
Because they are a non-profit, they
have a small margin of “profit” to
reward employees. Even with this
small margin, they make a diligent
HELAINE BLUM, PRESIDENT
effort to provide employees
with the best
benefits that can be
found among companies
in the community.
They also put a
strong emphasis
on being a compassionate
workplace
and remembering to
have fun.
5 2

Pioneering
Housing First
WHAT MAKES THEM GREAT
UNIQUE TEAM PROVIDING
EXTRAORDINARY SERVICES
As both a nonprofit organization and social enterprise,
Pathlight HOME is itself unique among multifamily providers.
In addition to the ongoing responsibilities adherent
in the industry, their team boasts a special “icing on the
cake.” They permanently house more than 600 formerly
homeless men and women in their facilities, helping them
to change their lives.
SPECIAL TRAINING FOR SPECIAL
HEARTS
They uniquely provide their entire staff with special training
in a variety of social services arenas to support them
as they assist residents; and they partner with community
agencies and other nonprofits for staff to call upon. The
associates’ personal wellbeing is of utmost importance to
Pathlight, as evidenced by the meetings, gatherings and
celebrations.
COMPASSION AND FUN ARE A
GREAT MIX
Quarterly team-building events, which begin with the presentation
of their “Years of Service” anniversary pins, and
blossom into special group activities such as a painting
parties (complete with instructor and snacks), offsite holiday
luncheons, gift exchanges, the Andretti Indoor Karting
experience, and an exciting Escapology adventure are a
wonderful way to say, “Thank you.”
5 3

RANKED #19 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Centra Partners
3730 Cypress Creek Parkway | Suite 300 | Houston, Texas 77068 | centrapartners.com
Centra Partners is an Accredited Management
Organization (AMO) specializing
in asset and property management,
financial, brokerage and receivership
services for commercial and multifamily
properties in Texas and the Southwest
for Institutional clients and other substantial
private owners of real property.
Centra Partners promotes the philosophy
that follows the “Live a life that matters”
mindset. Life is short and in the
end what will matter is not what they
bought, but what they built. Not what
they have gotten but what they gave.
What will matter is every act of integrity,
compassion, courage or sacrifice that
enriched, empowered or encouraged
others to follow their example. Living
a life that matters doesn’t happen by
accident, it happens by choice. Centra
Partners leadership and team members
have created and cultivated a company
“To be nominated 2 years in
a row and included as a 2019
winner reflects the heart and
caring of our Centra family.”
culture that promotes loyalty, hard
work & dedication and they continually
strive to have a company
that they can all be proud of.
DUSTY WOLF,
OWNER & PRESIDENT
As a ‘work family’ they celebrate
the triumphs and in the toughest
of times they hold each other up,
not just from team member to
team member, property to property,
but also the love and encouragement
from the Centra Partners
senior management is unparalleled.
The support, understanding
and compassion
shared in births,
illnesses, deaths, as
well as celebrating
individual and family
accomplishments,
is a very large part
of the long-term
success, foundation,
and essence of
which Centra Partners
prides itself.
5 4

Exceeding
Expectations
WHAT MAKES THEM GREAT
AIN’T NO PARTY LIKE A
SUMMER LAKE PARTY
Centra Patrners Management celebrates the big stuff with
annual holiday parties and ceremonies as well as a staff
dinner with the owners and senior management team.
They chill out during the summer with a party at the lake
and plan fun team-building events like escape rooms and
movies.
EDUCATION FUND KEEPS
CENTRA ON TOP
Centra Partners Management provides their team members
with the ability to attend industry educational conventions
to keep up with the ever-growing Multifamily
Industry of today. They have an education fund that provides
for and pays for continuing growth and training, as
well as out of state conferences.
IMPLEMENTING EMPLOYEE
FEEDBACK
From their 2019 Multifamily Leadership Innovation Summit
experience and the ideas obtained from other winners
at the ceremony, employees voted and the top 3 ideas
were implemented. They now send out work anniversary
cards, hold event raffles, and have more employee functions.
Associates were all made aware they were the reason
Centra made the list.
5 5

RANKED #20 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Respage
PO Box 248 | Narberth, PA 19072 | respage.com
The Respage mission is to Create Amazing
Experiences by Making the Complicated
Simple. For 17 years, Respage
has partnered with multifamily companies
to build more engaged communities,
one experience at a time. Through
their trusted social media and reputation
management platform, their highly-effective
array of paid search and
social advertising services, and their
cutting-edge AI chatbot technology, Respage
stays true to their mission and
remains the leading provider of apartment
marketing services for thousands
of communities nationwide.
Respage has found a way to integrate
fun into a results-driven culture. They
try to convey that sentiment to partners
and prospects. In addition, because they
are a completely virtual company - all
employees work from their home offices
- they are able to give their people
“We are creating a positive
and supportive environment
for our employees to thrive.”
the flexibility they need to create
work-life balance. They take pride
in the things they can do to remove
stress from employees’ lives. They
reward hard work and always look
to promote from within.
JACKIE KOEHLER, CEO
Their most innovative employee
program is their virtual operation.
Respage has been a fully virtual
company since the founding in
2002 and has numerous innovative,
fun, and creative ways of
working together and staying connected.
They visit
with each other, conversing
through both
audio and video.
Every month, the
whole company
gets together on
a conference call
to share company
goals, projects under
development, and
performance on key
metrics.
5 6

Keep it Simple
WHAT MAKES THEM GREAT
CLOSENESS HAS NOTHING TO DO
WITH DISTANCE
Respage has found a way to integrate fun into a results-driven
culture. They have company happy hours/
luncheons on a bi-monthly basis - open to all employees
who are available to attend. They hold Group Workdays
once per quarter for teams to spend the day working together
in person.
CORE VALUE RECOGNITION
Respage has 7 Core Values as a company. Each month,
they nominate co-workers who best demonstrate a specific
Core Value and announce the winner at the next monthly
company meeting. They also engage in team-building
activities at the annual company meeting.
NO TRAFFIC JAMS FOR RESPAGE
ASSOCIATES
Because Respage is a completely virtual company, they
are able to eliminate the commute for all employees. The
flexibility to work from any location is priceless. Respage
associates are empowered to work independently.
5 7

RANKED #21 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
ALCO Management
35 Union Avenue Suite 200 | Memphis, TN 38103 | alcomgt.com
For ALCO, creating a successful apartment
management company requires
more than solid construction, adherence
to government rules, and managing
rental occupancy. Over 49 years,
they have built a company that supports
communities, empowers staff, and sets
an example for providing quality homes.
Focusing on values of growth, anticipation,
responsiveness, and caring, they
strive to improve their business model,
invest in their team, and serve the community.
In order to expand business, they explore
opportunities for growth by utilizing
analysis of market trends to acquire
properties with excellent investment
potential. This creates gain for investors
and also provides ALCO employees a
chance for career advancement while
staying with the company. Indeed, the
opportunity employees have to grow,
“The opinion of each Alco
team member is valuable.
That a majority feel we are being
true to our values proves
again Together We’re Building
Community.”
supported by their tuition assistance
and mentoring programs, is
regularly credited for employees’
satisfaction at ALCO.
As they develop properties, they
anticipate new government regulations,
staying abreast of changes
and ensuring staff is well-trained
to embrace the rules as they come.
This year, they created a Learning
& Development Department,
BERKELEY BURBANK,
VICE PRESIDENT
investing resources
in ensuring employees
have access to
high quality training,
which in turn ensures
market shifts
are anticipated and
welcomed by staff at
all levels.
5 8

Building
Community
WHAT MAKES THEM GREAT
BUT WHICH TEAM HAS THE
CUTEST DOG?
ALCO is focused on building a team-based culture by encouraging
and rewarding team based success. Teams are
responsible for designing and hosting office-wide events,
and they celebrate individual employees, as well as community
teams, annually at they ALCO Seminar with awards
for top performers.
FUNNY HATS ASIDE, ALCO
KNOWS HOW TO HAVE A GOOD
TIME
Monthly team building events celebrate the creativity and
fun in ALCO’s departments. One month, they hosted an
acrylic paint party and got to see the inner artist come
through in even the shyest employees. They have done
Escape Rooms in the past and have a boat trip down the
Mississippi River planned soon.
GIVING IS THE GREATEST
ACT OF GRACE
ALCO also enjoys giving back to the non-profit they partner
with annually. They have built bikes for children, cleaned
out garden beds, and packed backpacks in years past.
ALCO employees have fun working as a team while giving
back to the surrounding community.
5 9

RANKED #22 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Rockstar Capital Management
2204 Louisiana Street | Suite 200 | Houston, TX 77002 | rockstar-capital.com
Rockstar Capital is a property management
company, owner-managed and
founded in 2011 by Robert Martinez.
Rockstar has since grown to 21 properties
totaling 3,699 units across Houston
and surrounding areas in Texas.
Rockstar loves their community and
always enjoys being able to give back.
During their annual Rockstar cares day,
they close offices and spread out at different
places to donate their time. In total
hours, they give at least 450 across
all their team members in one day.
Every year Rockstar loves recognizing
their onsite hard workers and monthly,
they make sure the team members behind
their top performing property are
celebrated as well. Without their team,
Rockstar knows they would not have
four of their sites place in the Elite Top
1% of Online Reputation Management.
“Our employees are our biggest
asset and we are delighted
to know that they feel that
is true.”
All of which scored highly above
the national average of 61.56.
At Rockstar Capital, they always
encourage employees to perform
at their best and want to see them
recognized for their hard work and
dedication.
ROBERT MARTINEZ, CEO
At the 2019 HAA Awards dinner, 6
of their employees were nominated
for their commitment and are
always recognized and celebrated
by leadership at
Rockstar.
Success and longevity
are never possible
without a team and
they always want
their team to know
that Rockstar cares.
6 0

Genuine Care for
Everyone
WHAT MAKES THEM GREAT
LENDING A HELPING HAND TO
RESIDENTS AND EMPLOYEES
ALIKE
Rockstar Capital has a yearly Walk for the Cure where they
raise money for the Ninfa Martinez Fund. The Ninfa Martinez
Fund goes toward their employees and residents
that suffer from breast cancer. With it, they help to pay off
the cost of treatments and medication.
LET’S GO ON A FIELD TRIP!
Rockstar Capital loves to have fun together during their
monthly employee appreciation days, their yearly company
field trip, and holiday parties. They have been to Painting
with a Twist, Schlitterbahn and have had a spa day for
employees.
A SEASON FOR CELEBRATION
At the Christmas Dinner party, not only do they have a
great time celebrating successes achieved during the
year, they also hand out awards to individual employees
as well as properties for their hard work. They also celebrate
during the month with fun themed days for their
onsite employees.
6 1

RANKED #23 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The REMM Group
15991 Red Hill Avenue | Suite 200 | Tustin, CA 92780 | remmgroup.com
The REMM Group provides real estate
solutions that create value for clients.
They are an experienced, talented, and
dedicated real estate marketing and
management team that will maximize
the return for their clients’ investments.
Going beyond the expected results, they
challenge themselves to be the best in
the industry, to act with integrity, commitment,
accountability, and innovation.
The spirit of The REMM Group team
also extends outward to improving their
community. The REMM team works
closely with Mercy House Transitional
Living Center where their CEO, Sara
D’Elia, served on the Board of Directors
for 14 years. Their charitable Giving and
Community Support Task Force organizes
monthly donation programs. These
programs include both their corporate,
regional, and onsite teams. The REMM
Group is also committed to do its part to
“It has been an absolute honor
to be a recipient of the Best
Places to Work for our third
year.”
sustain the environment, increase
energy conservation awareness,
and make the lives of those around
them healthier.
REMM Group has added technologies,
switched to green products,
and embraced procedures that
conserve resources and reduce
their impact on the environment
at each of the multifamily communities
they manage.
SARA D’ELIA, CEO
Their dedication
to exceptional results-oriented
customer
service fosters
lasting relationships
as they grow with
their clients in partnership
and professional
friendship. At
the REMM Group,
they strive to enrich
those around them.
6 2

Going Beyond,
Creating Value
WHAT MAKES THEM GREAT
JIMMY FALLON HAS NOTHING ON
THESE LIP SYNC CHAMPS
Team members get to know each other and are appreciated
with competitive leasing contests featuring incentives,
team building events, Lip Sync Battle Contests, Two Truths
& One Lie (Getting to know your fellow co-workers), and
Music Mondays (Guess the song by its lyrics for a chance
to win a prize).
THIS WORK IS FOR THE DOGS
The REMM-egade knows how to keep things fun with Ruff
Day, C-Level Executive open-door policy, Mocktail Mondays,
Designated Relaxation Room, Friday Breakfasts, Suggestions
into Action box, and the Annual Fit for Life Fitness
Contest (every participant receives a Fitbit and receives
prizes for daily, weekly & monthly challenges).
WWE OR MAINTENANCE
APPRECIATION DAY?
Everyone gets a chance to participate in quarterly Maintenance
Appreciation Day, the annual holiday luncheon with
Year End Awards acknowledging teams & individuals, Going
Beyond & Creating Value awards & nominations, and
monthly work anniversary shout outs.
6 3

RANKED #24 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
RealSource Management
2089 E. Fort Union Boulevard | Salt Lake City, UT 84121 | realsource.net
At RealSource Management, there is no
substitute for drive, passion, and experience.
They strive for a “people first”
culture combined with vision, ambition,
and a fiduciary responsibility to make
their company successful in the multifamily
industry. Over the past few years,
their hands-on management has enabled
them to bring proven processes
and, most importantly, the right people
to provide unparalleled multi-management
services their clients can depend
on.
With the organic collaboration of their
knowledgeable and diverse team, they
are able to bring their ideas and imagination
to life, creating a welcoming environment
for both their employees and
residents.
From conception, RealSource has embraced
a people first culture, always
“Authentic two-way communication
creates a culture of
trust in our relationships at
RealSource, and that trust
transforms our employees into
an unstoppable team.”
mindful of the employee experience,
resident experience, and
client/user experience. They consistently
ask themselves and their
team how they can be better. As
they navigate a path of growth, RealSource
considers who they are,
who they want to be, and what
they are doing to bridge the gap.
RealSource as a company is never
afraid to challenge the status quo
or challenge processes to ensure
TERESA ROSE, SVP
the best user experience
to all under
their guidance.
With a company full
of servant leaders
desiring to pay forward
their knowledge
and expertise,
an opportunity is
created to pioneer
success.
6 4

Investing With
Knowledge
WHAT MAKES THEM GREAT
LOCK ‘EM UP, THEY’RE HAVING
TOO MUCH FUN
At RealSource, fun is in their DNA. They promote a fun
and engaging atmosphere in many different ways for onsite
and corporate teams. They host seasonal retreats and
various holiday parties for everyone. Associates have been
treated to fun events including a day at the horse races,
professional baseball and basketball games, hiking trips,
and visits to amusement parks.
YOUTUBE FAMOUS?
YOU BETCHA
Onsite team members are encouraged to market their
properties by creating fun and exciting videos and posting
them on YouTube and their various social media channels.
This is a great way to showcase individual communities
and showcase team member talents.
A CULTURE OF EXCELLENCE PAYS
OFF FOR REALSTARS
RealSource distributes quarterly and annual awards for
top performers in recognition of excellence. Monthly RealStars
are also nominated to include corporate, management,
and maintenance associates recognizing greatness
peer to peer with company recognition.
6 5

RANKED #25 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
RADCO Residential
400 Galleria Parkway | Suite 1200 | Atlanta, GA 30339 | radco.us
RADCO Residential strongly believes in
taking care of their most valuable assets,
their people. They are committed
to ensuring teammates have the tools
and resources they need to live healthy,
fulfilling lives.
RADCO takes an innovative, multi-layered
approach to employee wellness by
incorporating financial security, low cost
health insurance, and programs that
promote work-life-balance.
RADCO covers 100% of individual medical,
dental, basic life and AD&D insurance
for both salaried and hourly employees.
All RADCO team members have
the same competitive benefits package,
regardless of their tenure or level in the
company. This is nearly unheard of in
the multifamily industry. With health insurance
costs rising each year, it takes
a huge load off an employee’s plates to
“At RADCO, our employees
are truly our most remarkable
asset, and that is one powerful
reason why we are among
the best operating platforms
in the industry.”
have their individual needs covered.
As an investment company, RAD-
CO knows how important financial
planning is to your ultimate
success. All full-time employees
are offered a generous 6% 401(k)
match. They also created a financial
wellness program called Confidence
by THRIVE in partnership
with SunTrust Bank. The online
tool provides top-tier resources
for budgeting, financial planning,
and retirement.
NORMAN RADOW, CEO
RADCO hosts complimentary
massage
sessions and yoga
classes to keep employees
emotionally
well and stress free.
The success of their
company is directly
tied to the success
and overall health of
their teams.
6 6

Building Better
Living
WHAT MAKES THEM GREAT
GET YOUR THRIVE ON
AT RADCO
RADCO’s internal motto is “work hard, play hard.” They
have closed down properties and provided team members
with paid time off for community and wellness events.
They launched “Get Your THRIVE On Day,” where each
community was challenged to complete an activity promoting
physical health and wellness as a team.
SERVICE PROJECTS AND PARTIES
KEEP EVERYONE ENGAGED
RADCO grants each of their team members with one day
of “Volunteer Time Off” each year to encourage giving back
to the community. They also host a holiday party in each of
their target markets for their employees to celebrate their
accomplishments at year end.
YAMMER ON, WE’RE WATCHING!
RADCO’s internal social media channel, Yammer, is utilized
as a virtual forum for their team members to be recognized
and “shout out” their team’s accomplishments. They
also hold a monthly web show hosted by their leaders with
various segments recognizing the onsite teams.
6 7

RANKED #26 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
MC Residential
15170 N Hayden Road | Suite 1 | Scottsdale, AZ 85260 | mccompanies.com
At MC Companies they believe their
culture is unmatched in so many ways.
From your first day of on-boarding you
know you are part of something different.
They are interested in what you will
be doing at MC but more importantly
they want to know you as a person
and how they can make your transition
to MC a smooth one. This on-boarding
includes joining you in the game room
where they will break bread with you
and get to know the real you, names
of your pets or kids or family, it’s all important
to MC. They are bonded to each
other and the President, Lesley Brice,
has time for everyone and makes it a
priority to connect with everyone.
Philanthropy and giving back is at the
heart of what MC does. They have a
not-for-profit foundation run 100% by
employees and actively look for ways
to impact the lives around them. In the
“We long ago determined
that taking care of our teams
was our most important duty
and the result has been more
than we could have ever predicted.”
past three years they have raised
over $564,000 dollars and have
either donated all or earmarked
that money for events like Autism
Speaks, Cystic Fibrosis and employee
grants to give to a charity
they support. This aspect is so
important because as employees
build the fund they also get to decide
how the money is allocated to
the community.
In addition to the Foundation, MC
LESLEY BRICE,
PRESIDENT & PARTNER
started a campaign
called “Hours4Autism”
with a website
and toolkit to help
others join the cause
to take unused vacation
time and donate
it to Autism.
They are different...
and they love it.
6 8

MC Life Rocks
WHAT MAKES THEM GREAT
PASSION AND PURPOSE CREATE
A COHESIVE TEAM
MC companies is passionate about making culture a purposeful
event. They celebrate wins, birthdays, anniversaries
and anything that highlights the positive. Principles
host an annual 2-day event for associates in Scottsdale
where they do not talk about numbers, financials or anything
related to the business. Instead they spend this time
working on personal development.
MC LIFE ROCKS BECAUSE
THEY’RE ALL ABOUT THE FUN
MC Companies believes that fun is what keeps people
coming back for more. They have regular monthly parties
celebrating birthdays, anniversaries and any holiday
you can think of. If they are having managers meetings,
associates can be sure that there will also be a scavenger
hunt, bowling or some other activity to bring their people
together.
NO GOOD DEED GOES
UNCELEBRATED
MC Companies makes sure teams know they are paying
close attention to who is winning and who needs a hand
up. They send weekly emails to ensure high performers
are celebrated in public. Promotions, new hires, birthdays,
anniversaries, industry awards or just hitting a goal is always
recognized at every level. No good deed goes unnoticed.
6 9

RANKED #27 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Carter-Haston
3301 West End Avenue | Ste. 250 | Nashville, TN 37203 | carterhaston.com
Carter-Haston is a leader in multifamily
property management and private fund
investment. The company is headquartered
in Nashville, Tennessee, employs
more than 300 people and managers
nearly 15,000 units across the country
with regional offices in Atlanta, Georgia,
Tampa, Florida, Charleston, South Carolina,
and Dallas, Texas.
Carter-Haston places the highest emphasis
on developing a culture of taking
care of their people and their communities.
Their management philosophy
begins with a commitment to care for
each other, which is the foundation for
developing positive partnerships and
sustaining our history of success.
Their management foresight is built
upon a foundation of five fundamentals
for successful property management,
which include: Intentional Presentation,
“We’re a family that loves to
work hard and have fun together.”
Dimensional Management, Exceptional
Properties, Attentive Service,
and Customer Services.
The majority of their six-member
executive team has been together
for more than 20 years, and the
senior leadership team has an average
of 10 years together.
Their leadership leads from down
in the trenches with team members.
And together, they strive to
AMANDA SPEED,
PARTNER/CONTROLLER
find purpose and
passion in their common
goal of creating
homes, building
relationships and
providing unique
experiences for the
residents.
They’re a family that
loves to work hard
and have fun together.
7 0

Investment &
Management
Foresight
WHAT MAKES THEM GREAT
IT’S A BEAUTIFUL DAY IN THE
NEIGHBORHOOD
Every May, employees are encouraged to give back to their
community for “Doing Good in the Neighborhood.” They
have a fun and friendly competition raising money in October
for Breast Cancer Awareness. All employees are also
eligible for CHRES bucks for going above and beyond in
their communities. Each CHRES buck can be exchanged for
a gift card.
PROFESSIONAL BULL RIDERS
WATCH OUT
Carter-Haston definitely believes in a work hard play hard
philosophy. Communities often do after work outings,
birthday celebrations and sporting events. The corporate
office loves trivia, happy hour and recently attended the
Professional Bull Riding circuit!
LUXURY REWARD TRIPS AND
AWARDS BANQUETS
CH hosts an annual conference for managers and supervisors
which includes an awards banquet celebrating successes
for the properties. They host a luxurious reward
trip for the properties that exceed NOI or perform better
than budget. Team days are hosted regionally to encourage
and inspire all site staff while the managers/supervisors
hold down the fort.
7 1

RANKED #28 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
RMK Management Corporation
1 N. Franklin Street | Suite 700 | Chicago, IL 60606 | rmk.com
RMK is a special place to work. Associates
at RMK not only feel a sense of
community but feel part of a close knit
family. RMK knows it is their people that
make the difference in the company’s
success.
RMK values each person and their contributions
and they encourage employees
to think outside of the box and convey
new ideas that can be explored. In
return, RMK invests in its employees
and their personal success by offering
training and mentoring programs, continuing
education, networking opportunities,
industry related training and opportunities
to participate in community
service and charitable events.
“What makes us different,
not necessarily better, are the
PEOPLE. We operate like a
family. We work side by side.”
RMK values and respects each person
and fosters diversity and inclusion, within
their teams and all of their resident
communities. Just like the distinct communities
that they represent, their
teams embody many people from
different backgrounds, experiences
and perspectives.
RMK provides their team a rewarding
place to work where they can
experience a strong work-life balance
and know that they can succeed
both in their job and in their
personal lives. You will find that
their team has a strong work ethic
and is dedicated to their clients
DIANA J. PITTRO,
EXECUTIVE VICE PRESIDENT
and residents in providing
the best customer
service in the
most authentic way.
This is what makes
RMK a “best” place
to work. You are at
Home with RMK.
7 2

Live the RMK
Way
WHAT MAKES THEM GREAT
COMMUNITY SERVICE PROJECTS
MAKE A FAMILY
RMK celebrates team members with an Annual Awards &
Recognition Program, Maintenance Appreciation Month,
and encourages team members to participate in community
service and charitable events that they have personal
interest in.
COMFORT IN KNOWING
WHAT TO EXPECT
RMK Management’s Corporate motto is: Live the RMK
Way. Employees take comfort in knowing the specific criteria
for working for RMK and they have come to expect a
certain level of quality from every team member.
COOKIE BOUQUETS ARE ALWAYS
A GOOD IDEA
RMK employees love the annual outings, especially since
they include families and friends. Some of these outings
have included baseball games, a day at the race track and
picnics. Employees love the little things, like when staff is
sent bouquet of cookies or delivers them lunch.
7 3

RANKED #29 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Continental Properties
W134 N8675 Executive Parkway | Menomonee Falls, WI 53051 | cproperties.com
Continental Properties is a real estate
development and property management
company. Founded in 1979, Continental
has been contributing to the
communities it serves for 40 years. Each
of the apartment communities provides
superior customer service, beautiful
grounds, high-quality buildings, professionally
designed interiors and luxury
amenities.
Culture is a critical ingredient for Continental’s
success. Continental’s team
embodies the Continental Creed in their
unparalleled commitment to perform
their work better than it is performed
anywhere else and better than they
have ever done it before.
Continental fosters an environment
where team members are encouraged
to share ideas, be the CEO of their careers,
and work hard.
“We have built a community of talented
and dedicated professionals
which is accomplished by a mutual
investment between Continental
and our team members.”
Continental believes in a One
Team mentality and teamwork
and collaboration are the binding
forces. Continental hosts an annual
State of the Company for its
team members and completes a
traveling roadshow to share updates
and news with all communities.
There is also a special drawing
following State of the Company
gifting an all-expense-paid trip for
one lucky team member and their
guest.
Team members are recognized
through other avenues, including
PAUL SIEFERT, SVP
maintenance staff
appreciation week,
monthly and quarterly
financial incentives,
Leasing Agent
of the Year, and the
quarterly Red Umbrella
Award. The
Red Umbrella Award
is given to the to the
team member who
best exemplifies the
high bar for customer
service Continental
sets for itself.
7 4

Building
Community
WHAT MAKES THEM GREAT
EMPLOYEE SPOTLIGHT VIDEOS
FOR SOCIAL MEDIA
Continental produces an Employee Spotlight video on a
monthly basis and shares it on their website and social
media platforms. Employees who participate share their
experiences at Continental and describe the reasons why
they enjoy working with the company.
LEARN AND GROW WITH
CONTINENTAL
Continental understands the importance of professional
development. They provide several opportunities for team
members to advance their career, including reimbursement
for tuition and certifications, access to a personal
annual learning and development allowance, and formal
development programs designed to prepare team members
for the next step in their career.
KEEPING EVERYONE INFORMED
IS CRUCIAL FOR GROWTH
Continental posts regular updates to the company LinkedIn
page, as well as encourages team members to post
company updates on their personal LinkedIn pages. The
Talent Acquisition team shares updates about open positions
with their LinkedIn network and encourages managers
and team members to also share open positions.
7 5

RANKED #30 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Portico Property Management
1400 Ravello Drive | Suite N110 | Houston, Texas 77449 | porticopm.com
They say you can’t pick your family. To
which Portico says…why not?
People spend more time with their work
families than their paternal families every
day. Week after week. So why not
pick the folks that feel like family?
Portico doesn’t want someone to come
work them if they are just looking for a
job. They want that person to choose a
career with them. The multifamily industry
is one of the most underrated, fastest
growing, people-forward businesses
in the world and companies need to hire
the most friendly, fun, value-laden people
they can find.
Multifamily professionals aren’t just selling
t-shirts here. They’re building communities
people will call home. They
will raise families in these communities,
fall in love, change careers, experience
“At Portico we want to build
a company that’s worthy of
being named #1.”
other major life events. And that
means the industry needs the
very best people to provide those
homes.
And you can’t find great people
without building a great culture.
Portico believes if you hire really
great people and focus on making
them happy, they will make the
residents happy.
How does Portico do it? It’s pretty
DARREN WILLIAMS,
PRESIDENT
simple. They fully realize
how important
front line associates
are so they only hire
the very best.
They communicate
honestly and regularly,
and goals and
objectives are clearly
explained.
7 6

Excellence and
Passion
WHAT MAKES THEM GREAT
KEEP IT SHORT, KEEP IT
INFORMATIVE, AND IT BETTER BE
FUNNY
Portico incentivizes their front line associates to submit
training videos. Short, funny, informative…and if they get
used on their Learning Portal, the associate gets paid a
bonus. Portico wants their frontline associates to be the
stars of their video training content, because who knows it
better than them?
ASSOCIATES JUST WANT TO
HAVE FUN
One of Portico’s core six values is “Have Fun.” This is a
philosophy that is incorporated into daily life. In addition
to hosting holiday celebrations, pot lucks, annual picnics,
Spirit Week, Maintenance Appreciation Week and Pillar
Awards, the kick-off meetings, state of the union calls,
quarterly newsletters and regular communications are executed
with this in mind.
TOP PERFORMERS ARE
RECOGNIZED AND CELEBRATED
The annual Pillar Awards acknowledge top performers in
Leasing Performance of the Year, Community Manager of
the Year, Assistant Community Manager of the Year, Maintenance
Supervisor of the Year, Office/Corporate Associate
of the Year, Spirit Award and Community of the Year.
7 7

RANKED #31 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Fogelman Properties
6060 Poplar Avenue| Suite 200 | Memphis, TN 38119 | fogelman.com
Fogelman Properties is a unique organization.
They put associates first and
everyone is treated like family. Just ask
around. Time and time again you will
hear that the people make them different
from anyone else. The support that
is given is unlike any other company.
From the top executives of their family-owned
company to the site teams,
they are all equal and all opinions are
valued. It is not uncommon to receive a
phone call and birthday card from Mark
Fogelman himself because he genuinely
cares.
They give back. Years ago, Fogelman
began Fogelman CARES, their philanthropy,
and they hit the ground running.
This only formalized the passion for giving
back that they have had for the past
56+ years. From their involvement in the
local schools to Make-A-Wish, they find
“We are thrilled that our associates
are nationally recognized
for the incredible culture
and exceptional performance
they work hard to create day
in and day out.”
ways to involve residents to help
builds a sense of community and
the feedback has been amazing.
From bake sales to community car
washes, Fogelman Cares.
MELISSA SMITH, CAO
They have fun. The culture is one
that stands out. They work really
hard and know when to take
time to have a little fun. Because
they treat one another like family,
this comes pretty easy to them.
This could be a surprise edible arrangement
or closing
the office to take
the team to the Zoo.
They have so many
different ways they
do this and continue
to find new ones.
FMG has an amazing
culture where they
daily develop leaders.
7 8

The Fogelman
Difference
WHAT MAKES THEM GREAT
EVERY PERSON IS VALUABLE
AND APPRECIATED
Fogelman offers associate recognition programs for each
position within the company. These go on throughout the
year and they also get teams together for monthly calls,
associate breakfasts, family picnics and Annual Leadership
Conference events. They invest and train employees by
sending them to conferences and industry events.
FOGELMAN CARES ABOUT THE
COMMUNITY AND THEIR PEOPLE
Fogelman has fun all the time and has a FUN Committee
to ensure it! The Fogelman CARES initiative provides ways
to give back and have fun at the same time. This year they
are supporting The Ronald McDonald House as their national
charity. Since they have houses regionally in their
markets associates are able to participate in social events
and meals locally together.
CELEBRATION COMES FROM
THE TOP DOWN
Leadership encourages, coordinates and even helps with
nominations of associates and teams for national awards.
Some of the larger regions have created their own unique
awards programs. Empowering and supporting associates
leads to higher engagement and allows for celebration of
them more often.
7 9

RANKED #32 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Perennial Properties
1924 Piedmont Circle NE | Atlanta, GA 30324 | perennialproperties.net
Perennial Properties’ greatest investment
is their PEOPLE – they view the
Perennial family as an extension of their
own. They strive to build their employees
through professional development,
while encouraging a heathy work-life
balance. They celebrate their teams and
top performing individuals throughout
the year to show gratitude for the hard
work that each team member brings to
the company.
#PerennialPride is creating a culture
that is inclusive of all of their team members
by fostering a fun working environment
where everyone is valued. They offer
competitive compensation and great
benefits, as well as opportunity for advancement.
Their teams are filled with
dynamic individuals that make Perennial
Properties grow stronger every year.
“Perennial is a great place to work
because our team members are
passionate about providing outstanding
service, supporting our
neighbors in need, and helping our
customers and communities reach
their aspirations.”
Perennial Properties celebrates together:
Working for Perennial Properties
provides a feeling of family
– they recognize holidays like
Mother’s Day and Father’s Day,
wedding and baby showers, as
well as work anniversaries.
They Work and Play Together:
They offer team outings; some are
just for fun like axe throwing or
the annual Kick-Boo game; some
are for “doing good,” such as the
AARON GOLDMAN,
PRESIDENT
Cool Girls bowling
event.
Fun & Creative Spaces:
The owner’s extensive
collection of
contemporary art is
displayed in the corporate
office, which
makes a beautiful
gallery work environment.
8 0

Be Local.
Live Local.
WHAT MAKES THEM GREAT
STATUS QUO HAS NO PLACE
HERE
The Perennial Properties mission is to offer exceptional
housing and retail experiences with extraordinary service
for their residents, commercial tenants and their customers.
They are never satisfied with the status quo, but actively
participate in challenging the way they design, develop
and manage their communities.
FAMILY FIRST
Working for Perennial Properties provides a feeling of family.
They recognize and celebrate together and understand that
the success of their Associates only furthers the success their
company. That is why they offer on-going internal training
and encourage all Associates to continue education in their
field.
KICK-BOO GOLD MEDALISTS
Perennial offers team outings: some are just for fun, like
bowling or the annual Kick-Boo game (a late October game
of extreme kickball in costumes!); some are for ‘doing good’,
such as BeltLine landscaping.
8 1

RANKED #33 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
ZRS Management
2001 Summit Park Drive | Suite 300 | Orlando, FL 32810 | zrsmanagement.com
Originally formed in 1991, ZRS is a multfamily
property management company
that specializes in managing class A midrise,
high rise, and garden-style apartment
communities on behalf of various
institutional clients, partnerships, and
individual owners.
In 2010, ZRS Management, LLC became
a stand-alone third-party management
company. They currently manage over
49,000 units in Florida, Georgia, Texas,
Chicago, Maryland, and Virginia.
In stark contrast to competitors in the
industry, ZRS does not have an interest
in being or becoming the largest multifamily
management company, but rather
takes great pride in managing some
of the most high-profile multifamily
properties in their target markets.
ZRS finds it essential to their culture and
“Hire smart people, and then
stay out of the way.”
corporate vision to be highly selective
in the apartment communities
they manage. They are proud
to say they only look to manage
multifamily properties where they
feel they can deliver the greatest
success for their employees, their
residents, and their clients. This
approach has facilitated an environment
that honors people, inevitably
increasing profitability.
ZRS values their associates and
STEVE BUCK, CEO
recognizes people
for their contributions
to the company,
promoting based
on skill-set and work
ethic, not tenure
alone.
They provide quality
peer support
and mentoring as a
form of training and
on-boarding.
8 2

Reputation
Speaks for Itself
WHAT MAKES THEM GREAT
A LITTLE MOTIVATION FROM THE
TOP GOES A LONG WAY
They strive to celebrate team members daily in communication,
as simply as responding to Daily Leasing Reports
with motivating comments to the team. They create this
environment weekly as well, and most publicly with their-
Program Expert recognition, Senior Leasing Consultant
designation and ultimately being awarded a ZMA.
HEY, CAN WE COME TO
YOUR PARTY?
As a company, they try to bring fun into the workplace
every day. They never take themselves too seriously. They
host First Friday Breakfast events, a team breakfast gathering,
sponsored on the first Friday of each month, Regional
Annual Thanksgiving gatherings and Regional Annual
Holiday Parties.
AMAZING PERKS FOR A JOB
WELL DONE
ZRS offers paid sabbatical trips celebrating 10 and 15 year
tenure, paying for 2 people to travel anywhere in the US
(10 years) and anywhere in the world (15 years), in addition
to travel funds for use during the trip. They’ve never
stopped offering this benefit, even during years of economic
downturn, and it’s something their team members
look forward to.
8 3

RANKED #34 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Drucker + Falk
11824 Fishing Point Drive | Newport News, VA 23606 | druckerandfalk.com
Founded in 1938, Drucker + Falk is a
full-service real estate and investment
firm managing a diverse portfolio of
more than 34,000 apartment homes
and approximately 3,000,000 square
feet of office, retail and industrial space
in eleven states. In addition to managing
a broad range of properties, including
class A+ to affordable apartment
communities, mixed-use and all types
of commercial properties, Drucker +
Falk partners with clients on developing
new properties, renovating and repositioning
assets, converting historic properties
to unique, upscale apartment
homes and offers commercial leasing
and sales services.
Within a framework of unwavering integrity
and transparency, their multifamily
real estate prominence is built
around a focus on people, process and
performance.
“We value our employees and
are fortunate to have dedicated
and hard-working industry
professionals that take every
opportunity to make Drucker
+ Falk shine.”
Attracting and retaining top talent
isn’t just a hopeful goal, it’s a business
strategy. That’s why they take
care of the people who take care
of their clients. Having access to
the best possible people, and cultivating
and developing the diverse
talents of their existing team, is
paramount to their success.
They embrace a culture of internal
and external measurement
metrics and transparency against
WENDY DRUCKER,
MANAGING DIRECTOR
which they continually
gauge performance
and hold
themselves accountable.
Drucker + Falk’s core
values embolden
them to consistently
look for ways to expand
job satisfaction
for all their employees.
8 4

People, Process,
Performance
WHAT MAKES THEM GREAT
GETTING TOGETHER OUTSIDE OF
WORK BUILDS STRONG BONDS
Events that bring the company together outside of the
workplace such as the annual awards banquets, company
outings and volunteer opportunities are some activites
that make Drucker + Falk a great place to work.
SURPRISE TREATS ARE A GREAT
WAY TO SHOW APPRECIATION
Leadership at Drucker + Falk shows appreciation for hard
work by hosting luncheons, sharing desserts, providing
treats and gifts of appreciation during the holidays, and
celebrating special occasions with associates.
BETTER THAN CARPOOL
KARAOKE
Company challenges during the course of the year, including
various fitness challenges and board game challenges,
keep morale high and tap into the competitive spirit. Employees
also have the opportunity to showcase their talents
during fun Karaoke events.
8 5

RANKED #35 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Stone Mountain Properties
2550 Gray Falls Drive Houston, TX 77077 | stonemountainproperties.com
806 Morris Turnpike Short Hills, NJ 07078
Stone Mountain Properties’ Initiative is
rooted in their quintessential belief that
commonalities will always outweigh
differences. It is in the ethics of that belief
that governs their business interactions
not just with residents or clients,
but with daily interactions within their
community. Naturally, that philosophy
seeps into their workplace culture.
Having a clear vision practiced from top
management through individual property
management and their staff paves
the way for trust. Each property is discerning
in their personality, mirroring a
haven of their community; conversely,
like individual spokes on a wheel, the
singularity of each employee, (or Spoke),
is a part of greater singularity that is
Stone Mountain Properties (Wheel).
“My mother, Leeshan Birney, founded
the company under the brand
promise that ‘We care…and that
makes the difference.’ Our culture
and team are certainly continuing
to make a difference nearly 40
years later.”
CEYAN BIRNEY,
PRINCIPAL
That is why at Stone Mountain Properties
an Employee is more than a Member.
They are a Partner. In that
tandem connection, Management
Partners and Staff Partners become
symbionts of one another.
Given that Partnership, Stone
Mountain invests into the community
by investing first into its
partners. Certifying that partners
translate that virtue beyond their
work scope sphere and back into
their community, knowing that
with the right tools and support,
Stone Mountain affirms and believes,
as challenges
arise and the need
for responsibility
to meet such a trial,
Stone Mountain
Partners will stand in
support.
They will hold steadfast
in finding the
bridge between East
and West.
8 6

A Clear Vision
for Trust
WHAT MAKES THEM GREAT
BRIDGING THE GAPS WHILE
VALUING INDIVIDUALISM
In an effort to promote and bridge gaps across cultural divides
while promoting value of individualism, employees
are invited to owner lunches. Creating this value of individualism
invites opportunity to breakdown walls through
getting to know employees as individuals and their interests
and hobbies.
LEAD FIRST BY EXAMPLE
In their mission to promote and value Corporate Social Responsibility,
Stone Mountain Properties offers all eligible
employees 16 hours of paid Volunteer Time Off per fiscal
year. From flooding recovery assistance of natural disasters
to working with local food banks, their commitment is
visible from top to bottom.
EMBRACING CULTURE AND
LEARNING TOGETHER
Stone Mountain celebrates their difference in cultures
through the cohesion of art. In that collective spirit, they
offer free tickets to employees and families to various
events like the annual Dance of Asian America, Tzu Chi
Foundation, Global Entrepreneurs Retreat, Museum of
Fine Arts, and countless Cultural Foundations and Fundraising
Galas to name a few.
8 7

RANKED #36 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Cardinal Group Companies
4100 E. Mississippi Avenue | Floor 15 | Denver, CO 80246 | cardinalgroup.com
Cardinal Group is a fully-integrated
real estate investment, management,
construction, development, and marketing
firm specializing in opportunistic
and value-added investments throughout
the United States. The firm acts as
a sponsor of private equity real estate
partnerships and provides asset management
services through its investment
company Cardinal Group Investments.
Cardinal believes passion and determination
are far more important than natural
ability. They never quit, but persevere
and thrive on adversity. If knocked
down, get back up, every time! It’s rarely
the most talented or smartest who
“win,” but rather those who stick it out
through sheer force of will.
“We are thrilled to be recognized
once again as a Best Place to Work
in Multifamily®. It’s truly a testament
to our team’s buy-in and
commitment to our culture that
has always been the foundation
and DNA of our company.”
They pride themselves on hiring the
best and brightest people with exceptional
character. They don’t want
to be viewed as just an “employer”,
but rather a place of excitement.
This is an engaging think tank and
a group of people looking to challenge
each other and become better
together.
DEL DE WINDT, CEO
Cardinal always maintains an air of
uncertainty about their business.
Under promise and over deliver.
Men and women of character never
boast, if you desire to have people
talk about you
and the company,
say little and do the
right thing. Let the
scoreboard do the
talking.
8 8

Break Boundaries
Together
WHAT MAKES THEM GREAT
CELEBRATION IS PART OF
CARDINAL CULTURE
Cardinal Group’s unique culture is something to be celebrated!
They host frequent events including wellness
challenges, fitness classes, team competitions, family and
team celebrations, and being active on social media.
CORE VALUES GUIDE EVERY
ACTION AT CARDINAL
Cardinal Group is passionate about giving back to the community,
both locally and nationwide, through donations,
events, and community service. Cardinal Group offers various
flexible work options for its team members, including
work from home and remote options.
NOT JUST AN EMPLOYER,
A PLACE OF EXCITEMENT!
Cardinal gives virtual high-five’s on the company intranet,
providing company-wide shoutouts. They recognize team
members of the month, both at HQ and company-wide.
Cardinal Group also recognizes team members of the
year. At the Annual Leadership Summit, they have a dedicated
awards ceremony to recognize the successes and
new opportunities of each year.
8 9

RANKED #37 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Gene B. Glick Company
8801 River Crossing Blvd. | Suite 200 | Indianapolis, IN 46240 | genebglick.com
The Gene B. Glick Company has long
been one of Indiana’s great success
stories. When native Hoosier and Army
veteran Eugene (Gene) Glick returned
home in 1945 from World War II after
liberating Dachau concentration camp,
he went to work in the mortgage loan
business in downtown Indianapolis. An
entrepreneur at heart, he quickly developed
an interest in construction and decided
to help his fellow GIs achieve the
American dream of home ownership.
In 1947, Gene and his wife, Marilyn,
founded what is now known as the Gene
B. Glick Company and began building
single-family homes. Tom Brokaw
prominently featured Gene’s efforts
during this time in his best-selling book,
“The Greatest Generation.” By the early
1960s, Glick was the largest single-family
home builder in Indiana and had built
a reputation for integrity, high-quality
“Being named one of the Best
Places to Work in Multifamily® is
a tremendous accomplishment
that not only reflects the talent and
dedication of our team, but also
how far we have come together.”
construction and excellent service.
Glick built its first apartment community
in 1962, and by the mid-
1970s, the company was exclusively
in the multifamily housing
business.
Glick embraced the philosophy of
“Built to Be Home,” which reflected
not just the company’s industry
leadership, but more importantly,
the company’s desire to change
lives.
DAVID BARRETT,
PRESIDENT & CEO
In the early 1980s,
Gene and Marilyn
established the Glick
Family Foundation,
the first of several
charitable initiatives,
programs and organizations,
which
would later become
known as Glick
Philanthropies.
9 0

Built To Be
Home
WHAT MAKES THEM GREAT
DONATION MATCHING CREATES A
CULTURE OF SERVICE
Glick hosts an Annual Day of Caring company-wide volunteer
event, quarterly ‘Glick Cares’ which is a team member
volunteer program, and gives 8 hours paid Volunteer Time
Off per year. Glick Gives matches team member donations
up to $2,500 per year.
FAMILY FIRST ALWAYS AND
FOREVER
Glick is a family-run business and treats its business as
family. Team members are also one of Glick’s core values.
As such, the company culture is designed to respect and
support team members and their families in a variety of
ways.
#OFFICEVIBES
Biweekly “pulse” surveys evaluate 10 different metrics to
gauge continuous team member opinion. Feedback is reviewed
weekly, changes are implemented, and a compilation
of the opinion and actions taken is shared quarterly
with the company.
9 1

RANKED #38 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Weller Management, LLC
7284 W. Palmetto Park Road | Suite 201 | Boca Raton, FL 33433 | wellermgt.com
Weller Management, founded in 2005,
is a multifamily property management
company with operations throughout
the Southeastern U.S. Weller has grown
to be a leading boutique property management
and real estate investment
services company with over 400 talented
and dedicated employees.
At Weller, they continue to strive for the
best service, value and growth for their
clients, residents and team members.
Weller is a “best” place to work because
upper management really cares about
their team members and considers the
well-being of all employees. This is why
they introduced Weller Wellness - a program
that gives employee rewards for
just participating in wellness activities
from losing weight, to stress reduction,
to increasing physical fitness activities.
Weller also takes care of their people by
“We are thrilled to receive
this honor, it endorses what
our leadership team already
knows - we have the best employees.”
offering a high deductible health
plan option at $26 a pay check and
contribute $30 a month to their
HSA account so everyone can afford
to have health insurance.
LORI KRULL,
PARTNER/PRESIDENT
Furthermore, they want to make
sure team members have income
security in times of need so they
pay 100% of the cost for employees
to have short-term disability
and long-term disability benefits
to cover periods of medical disability.
Weller also wants
to take care of team
members’ fur babies
by offering group pet
insurance.
At Weller, team
members are happy
and healthy.
9 2

Live Well,
Live Weller
WHAT MAKES THEM GREAT
PROMOTION THROUGH THE
RANKS
Weller heavily promotes from within whenever possible
and always evaluates who is ready for promotion before
looking to recruit from outside the organization. The majority
of senior leaders have been promoted up through
the ranks of the Company. Furthermore, women at Weller
are also excelling with 49% in leadership positions.
LOCK ‘EM UP, THEY’RE HAVING
TOO MUCH FUN
Weller holds Annual Team Member Holiday picnics with
games, food, and lots of prizes. Additionally, the annual
manager’s meeting is not only an opportunity to learn
more and network, but also to have fun with games and
group dinners. They encourage team members to participate
in local charity events so they have a sense of community
and well-being.
SHOW ME THE MONEY
Weller celebrates employee anniversaries with cash/gift
cards so they can spend it freely. They recognize employee
birthdays, as well as encourage team members to
share their best practices/experiences on Weller Yammer.
Also, Weller University training class achievements are announced
company-wide.
9 3

RANKED #39 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Seldin Company
16910 Frances Street | Omaha, NE 68130 | seldin.com
Seldin Company is an award-winning,
multifamily management organization
headquartered in Omaha, Nebraska.
They manage and lease over 15,000
apartment homes across seven states,
focusing on innovative, locally integrated
projects that promote sustainability
and community growth.
As an industry leader with nearly a century
of experience, the company is constantly
evolving to meet the changing
needs of their field. Their mission is to
preserve and nurture their presence
in the community by providing quality
comprehensive real estate and property
asset management services in an ethical
and professional manner.
Seldin Company believes that leadership
and investing in employees’ continual
learning and development are key to
their success. The leadership principles
“Seldin Company is a fantastic
place to work because of our
dedicated and talented employees.
Our employees conduct
their business functions with
pride, honesty, and integrity.”
they operate under have allowed
Seldin to attract, build and retain
top talent in their industry.
Seldin believes in treating their
employees fairly and in celebrating
and rewarding their successes.
Seldin believes many of their employees
stay with them for a long
time because of their leadership
principles. In fact, they have an
impressive 74 employees with 10+
years of service and 13 employees
ALICIA STOERMER CLARK,
PRESIDENT & CEO
with 20+ years of
service.
Seldin Company is
constantly working
to provide an excellent
and meaningful
employee experience
through the
creation and improvement
of their
employee benefits
and perks.
9 4

A Better Way to
Home
WHAT MAKES THEM GREAT
SERIOUSLY THOUGH, TAKE THAT
PTO AND ENJOY IT
Seldin Company offers competitive wages and excellent
opportunities to advance and earn higher wages. Seldin
encourages staff to take their PTO and enjoy time away
with family and friends. Additionally, flexible work schedules
promote a healthy work-life balance.
TRANSPARENCY IS KEY FOR
TRUST AND ENGAGEMENT
Leadership at Seldin Company communicates in many
ways to ensure all employees are aware of what is happening
in the company. They promote great transparency.
Each employee receives an 8-hour VTO (Volunteer Time
Off) Day to use to volunteer at an organization of their
choice.
NO, IT’S NOT A REAL KAZOO
Seldin Company uses Kazoo, which is an online employee
recognition program that allows employees to connect
with each other, give thanks and encouragement, and
earn prizes for their efforts. They create “day in the life”
videos for several positions to give prospective employees
a glimpse of the positions for which they are applying.
9 5

RANKED #40 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Village Green
28411 Northwestern Highway | Suite 400 | Southfield, MI 48034 | villagegreen.com
When an organization is celebrating its
100-year anniversary, truly this company
has done something right to not just
survive but to thrive for a century. That’s
Village Green. Village Green is committed
to provide world-class service to its
residents, its owners and its employees.
This organization has worked diligently
to build a company that focuses on
not only financial success but creating a
workplace where people are developed,
recognized, and celebrated.
“Life in the Green is a great place to
be, and I couldn’t be more excited
about our future. We’ve come so far
so fast and have so much further to
go. With our people, there’s no limit
to our potential and how exciting
Life in the Green can and will be!”
Two years ago, Village Green’s leadership
set out under the new CEO, Diane
Batayeh, to create an engaging work culture
where associates look for a higher
purpose in what they do. Village Green’s
leadership began a process of “transformation,”
with the goal of becoming
a great place to work. They drafted a
new Mission Statement, Guiding Principles
and Standards that have been integrated
into all aspects of associate
performance and development.
Associates both in the field and in
corporate support departments
have embraced the new culture,
and VG has seen substantial improvements
in key performance
indicators, such as Kingsley scores,
satisfaction surveys and financial
performance, receiving numerous
awards in multifamily housing as
well as making “top workplaces”
lists.
DIANE BATAYEH, CEO
With approximately
1,000 associates in
17 states managing
150+ properties, it
has been important
to focus on how to
communicate and
execute consistently,
maintaining the integrity
of the Village
Green brand.
9 6

Authentic
Experiences
WHAT MAKES THEM GREAT
VILLAGE GREEN CELEBRATES THE
BEST OF THE BEST
Village Green recognizes outstanding performance. A pillar
of Village Green’s culture is recognition of their associates.
From awarding Best of the Best performers quarterly
to naming Top Performers at their annual Convention, Village
Green focuses on excellent performance.
OPEN DOOR POLICY CREATES
TRUST AND UNDERSTANDING
Providing a “people first” culture through the Village Green
Mission, they have an Open Door policy along with robust
development programs that create opportunities for
growth, and VG Cares, where associates are encouraged to
use their 8 hours of service and leadership support.
FURBABIES AND REAL BABIES
GET TO SEE WHAT MOM AND
DAD DO ALL DAY
Village Green makes a big deal about their associates
through recognizing and celebrating birthdays, anniversaries
and other important milestones. Take Your Dog to
Work Day and Bring Your Child to Work Day help associates
meld their personal passion with their lives outside
of work. Children get to see how mom and dad work and
what they do.
9 7

RANKED #41 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
TI Communities
1125 Executive Circle | Suite 100 | Irving, TX 75038 | ticommunities.com
TI Communities is a privately-held property
management firm committed to
achieving operational excellence, delivering
value for its clients, and enhancing
the quality of life for the residents of its
communities. In addition to the headquarters
in Santa Monica, they maintain
and have professionals located in
Chicago, Raleigh-Chapel Hill, Dallas, San
Francisco, Providence, New York, Washington,
D.C. and Miami.
TI Communities, led by industry veterans
and talented associates, serves
over 7,000 homes across the country.
Associates have high commitment to
enriching the lives of residents and have
the chance to make societal impact and
change the lives of their residents.
“Our associates have high
commitment to enriching the
lives of our residents.”
TI Communities is property management
with a purpose – to enrich and
preserve communities for working individuals
and families. They believe
making a profit and making societal
impact do not have to be mutually
exclusive.
The primary operating opportunity
is to leverage technology, extract
local market knowledge, and
focus talent and solutions to optimize
the different skill sets supporting
the community.
TI Communities has invested
CHRISTINE SCHOELLHORN,
PRESIDENT
heavily in building a
diversified team of
socially minded individuals
committed to
preserving and enriching
communities
for working individuals
and families.
9 8

Management
With a Purpose
WHAT MAKES THEM GREAT
TI TAKES CARE OF THEIR
ASSOCIATES
TI Communities fosters a team oriented environment by
providing career development and growth opportunities,
promoting work-life balance, and by offering flexible hours
to accommodate school events, taking a family member to
the doctor, and other life events.
BEING RESPECTFUL OF
ASSOCIATES’ TIME IS CRUCIAL
TI Communities offers monetary incentives or extra paid
time off when overnight travel is required, meetings and
staff-only events are limited to during work hours only,
and immediate families invited to corporate events. They
also offer mentoring, and job shadowing/cross training
opportunities.
TOP PERFORMERS ARE STARS AT
TI COMMUNITIES
TI Communities’ Employee Spotlight is a program in which
nominated employees receive company wide recognition
for their contributions and performance. Their STAR
Awards are an annual award given to the best performing
individuals and teams.
9 9

RANKED #42 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Apartment SEO
100 W. Broadway | Suite 425 | Long Beach, CA 90808 | apartmentseo.com
Whether leads come from across the
globe or prospects come from around
the corner, Apartment SEO turns leads
into leases and prospects into residents.
At Apartment SEO they consider their
clients family.
People spend roughly one third of their
lives at work and the team at Apartment
SEO doesn’t feel bad about that.
In their organization, they have invested
in purposefully cultivating a culture that
thrives like family. They build trusting,
lasting relationships with employees
who are engaged in their vision and driven
by the room they are given to grow.
The caliber of the organization’s leadership
is benchmarked by a CEO who is
not only a respected industry influencer,
but a man who is wholeheartedly
loved by his team. Apartment SEO is, in
a word, a great place to work.
“The bigger we grow, the
harder we work to make sure
everyone has transparent and
meaningful connections.”
Apartment SEO thrives because of
their belief in the adage that if they
build great people first, those people
will build a great business.
Apartment SEO first and foremost
thanks their Dream Team for committing
to bring a better version
of themselves to the table every
single day. They are humbled and
honored their efforts have made
them contenders amongst a group
of excellent organizations in the
RONN RUIZ, CEO
Best Places to Work
Multifamily®.
Apartment SEO’s
leadership team and
co-founders, Ronn
Ruiz and Martin Canchola,
are a walking
example of their
mission and vision in
action.
1 0 0

Growth, Innovation,
People
WHAT MAKES THEM GREAT
NO VICTORY IS TOO GREAT OR
TOO SMALL TO BE CELEBRATED
Small daily victories are acknowledged by ringing the gong
for the whole office to celebrate. Teams are awarded a
monthly Above & Beyond award, $50.00 AmEx gift card,
and a trophy. A quarterly GEM award, “Going The Extra
Mile” with a $500.00 check and a gem trophy is awarded to
associates for their hard work.
NEXT UP AT THE LONG BEACH
GRAND PRIX
Apartment SEO has a monthly Funtastic Friday where they
order in lunch and have game day with Cornhole, Jenga,
and Uno. Another yearly event they do for employees is
treating them to a day at the Long Beach Grand Prix and
other various events within their community.
PERSONAL DEVELOPMENT IS
IMPORTANT FOR COMPANY-WIDE
GROWTH
Over the last several years, they have had a hyper-focus
on personal & professional development through internal
& external training module & conferences. They allocate
great resources to bring in coaches to promote a healthy
balance of emotional intelligence and business strategies.
1 0 1

RANKED #43 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Morgan Properties
160 Clubhouse Road | King of Prussia, PA 19406 | morganproperties.com
As a family business built on excellence,
integrity, and community, Morgan Properties
is passionate about its employees,
firmly believing its success is a direct
result of its people. Team members
are considered family, and Morgan is
dedicated to helping them excel in and
out of the office through training and
development programs designated for
all experience levels.
To help new and site-level employees
rise through the ranks to become
Property Managers or Vice Presidents,
Morgan offers internship programs, a
property manager trainee program, and
various professional development programs
(PDPs) through Morgan University
-- the company-wide training program
founded in 2014.
Training continues throughout one’s
career at Morgan, including hands-on
“We create standards in the
industry with our award-winning
employees, each dedicated
to providing residents
with the highest quality
apartment living experience.”
HVAC and appliance repairs, skill
builders for sales, leadership training,
time management seminars,
and more. The training department
travels within the organization
to offer local training courses
and provide teams with individual
attention.
Morgan Mentors are also available
to assist newly hired team members
once they arrive back at their
communities from on-boarding
JONATHAN MORGAN,
PRESIDENT
training.
Whether an intern or
a senior executive,
Morgan Properties is
committed to ensuring
each employee
dreams big and never
settles for less.
1 0 2

Experience More
WHAT MAKES THEM GREAT
INTRODUCING GRADUATES TO
THE MULTIFAMILY INDUSTRY
Morgan has a management trainee program, which accepts
4 recently graduated college students with solid
GPAs for an 18-month program teaching the ins-and-outs
of the industry. The goal is to provide young professionals
with the tools and skills to manage their own property at
the conclusion of the course and prepare them for a successful
career with Morgan Properties.
HEALTH AND WELLNESS ARE
IMPORTANT TO EMPLOYEE
SUCCESS
Morgan Properties ensures its employees are taken care
of both professionally and physically through encouraging
growth and healthy living. A popular program that Morgan
offers its employees is the “Wellness Program” which aims
to promote a healthy lifestyle and work-life balance.
CREATING GREAT EXPERIENCES
AND OPPORTUNITIES
Morgan Properties often engages employees in team
bonding activities and employee appreciation events including
happy hours, team bowling, and social outings.
These gatherings embody the company’s “Experience
More With Morgan” mantra by creating opportunities for
employees to interact with their colleagues and build a
strong sense of community.
1 0 3

RANKED #44 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
O’Brien Realty Group
43 West Main Street | Suite 2 | Avon, CT 06001 | obrienrealtygroup.com
O’Brien Realty Group is a family run
business that owns and operates apartment
communities. Their communities
are currently located in Louisiana and
North Carolina, but they are a rapidly
growing company, and see themselves
operating nationwide in the future.
In business for 35 years, they were
founded on the principles of turning distressed
properties into beautiful communities
that residents are proud to call
home. Everything they do is in-house,
from management, to maintenance, to
construction. Their long term employees
are empowered to make decisions
that influence the direction of the company.
Best of all, they have fun!
O’Brien Realty Group retains top talent
by giving senior associates free housing,
and other associates discounted housing.
They help employees out in times of
“I’m not the boss. The resident
is the boss.”
crisis, whether it be moving their
family into a model, for free, or advancing
money to them in times of
need. When Hurricane Katrina hit
New Orleans, they kept the entire
company employed for 2 years
with full pay, even though there
was no where for them to work.
KEVIN O’BRIEN, CEO
O’Brien promotes from within
whenever possible and they give
bonuses based on performance
or results, not length of employment.
Employees
have even been given
company paid
new cars. Employees
have the opportunity
to become partners
with ownership equity
based on performance.
O’Brien promotes a
culture of autonomy.
1 0 4

Truly Feel at
Home
WHAT MAKES THEM GREAT
EMPLOYEES ARE TREATED LIKE
ROYALTY
Employees have the opportunity to become partners with
ownership equity based on performance. They give new
mothers 3 months fully paid maternity leave and they also
give employees 1-2 weeks severance pay, for every year of
employment, whether they quit or get fired.
TEXT-MENTORING IS THE WAY TO
BUILD TRUST
Assoicates at O’Brien Realty Group help each other to
succeed by participating in the company-wide text chain,
where employees talk about daily tasks and give each other
motivational words and sayings.
THESE FOLKS KNOW HOW TO
THROW A PARTY
O’Brien employees have fun every day, but the events
they look forward to most are the Annual Thanksgiving
Luncheon, the Annual Crawfish Boil, and in New Orleans,
the Mardi Gras Zulu Ball. They also celebrate birthdays, babies,
and anniversaries with parties and luncheons in the
office.
1 0 5

RANKED #45 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Stonemark Management
400 Interstate North Pkwy. | Ste. 1100 | Atlanta, GA 30339 | stonemarkmanagementllc.com
One of the highest compliments Stonemark
Management receives as a company
comes in the form of employees who
genuinely enjoy coming to work every
day and are extremely motivated to produce
positive results. At Stonemark, executives
have worked hard to create an
environment where accomplishments
are recognized and celebrated and longevity
is encouraged and rewarded -
while not losing sight of the importance
of balancing work and personal life.
This effort results in employees who
return to the company. Typically, those
who leave do so because they assume
the grass is greener elsewhere, or for
job relocation or the sale of their property.
But even after a property sells, many
of these individuals eventually return
because of the culture they’ve created.
Stonemark wants their employees to
succeed, giving them all the resources,
“Nothing gives me more joy than
seeing our employees grow professionally
and getting recognized
and rewarded through internal
promotions and career advancements.”
training and moral support necessary,
then watch them grow. That
support comes from new hires’
immediate supervisor, colleagues
and executives.
WALT LAMPERSKI,
PRESIDENT
Stonemark believes in promoting
from within. They provide training
programs online and in person
for employees at all levels to get
them ready for the next step in
their professional development.
They encourage their employees
to further their
knowledge through
outside business
course offerings, certifications,
seminars,
business forums,
and provide the financial
support to
make it happen.
1 0 6

The Mark of
Excellence
WHAT MAKES THEM GREAT
QUALITY OF LIFE IS OF HIGHEST
IMPORTANCE
Stonemark encourages a healthy balance between work
life and family life. They are very flexible when it comes
to giving employees time off to attend important family
or personal events. Many employees are allowed to work
from home which greatly enhances their quality of life.
LACE UP THOSE SHOES AND GET
READY TO COMPETE
The employees at Stonemark have a healthy passion for
winning and teamwork. As a result, they’ve had competitions
in softball, kickball, volleyball, bowling, miniature
golf, treasure hunts, chili cook-offs, dessert cook-offs, escape
rooms, relay races, tug of wars, and the Stonemark
Olympics.
SHOUT IT FROM THE ROOFTOP,
STONEMARK TEAMS ROCK
Stonemark celebrates teams by making company-wide
announcements of team achievements. They also trumpet
their successes on LinkedIn, Facebook, Instagram and
Twitter.
1 0 7

RANKED #46 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Asset Living
950 Corbindale Road | Suite 300 | Houston, TX 77024 | assetliving.com
Asset Living presently manages a portfolio
consisting of approximately 65,000
units and 140,000 beds making them
the #17 largest apartment Management
company in the nation.
Founded in 1986, Asset Living is a Houston-based
real estate management
firm. With a growing portfolio that includes
a multitude of properties across
the nation, Asset provides services to a
variety of clients that include property
management, asset management, receivership,
and investment services. Asset
is a member of The Institute of Real
Estate Management (IREM), and is recognized
as an Accredited Management
Organization (AMO).
“We don’t focus on being the
biggest, we focus on being the
best.”
Asset Living looks to hire experienced
student housing professionals who are
capable of making an immediate impact
in the organization. Ultimately, professionals
join their organization because
of Asset Living’s reputation,
culture and growth. As a fifth year
recipient of the prestigious Inc.
500/5000 fastest growing companies
award, they provide unparalleled
opportunities for career progression.
Graduates are the most direct
link to Asset Living’s target demographic.
As such, they look to engage
graduates immediately as
RYAN MCGRATH,
PRESIDENT & CEO
their ideas become
an invaluable component
of the core
strategy.
Graduates are not
accepting a job, they
are starting a career.
1 0 8

Delivering
Value
WHAT MAKES THEM GREAT
OUTSIDE GROWTH FOR INSIDE
EXCELLENCE
Asset Living challenges their teams to be their best by providing
opportunities to teach, learn, and volunteer. Every
month they host Lunch & Learn sessions for employees to
grow outside of their current role. They also give back as a
team through monthly group volunteer opportunities, and
provide paid time off to volunteer for an individual cause
of choice.
FUNTIVITIES FOR STRENGTH &
COLLABORATION
Every department works together to organize monthly
Asset Living Funtivities where teammates plan 30 days
of creative, fun activities. This ranges from chili cook-offs,
to company tailgates, to crazy hair day - their teams get
resourceful and pull off some amusing events. Funitvities
throughout the month promote collaboration and bolsters
the family mentality of the company.
COMPANY CULTURE REIGNS
SUPREME
Asset Living hosts their annual Asset Living Conference to
blend learning opportunities, awards, and team building.
Employees gain overwhelming leadership confidence and
a true sense of their company culture after meeting peers
and attending an Asset Living Conference.
1 0 9

RANKED #47 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Mission Rock Residential
1355 S. Colorado Blvd. | Suite C-710 | Denver, CO 80222 | missionrockresidential.com
Mission Rock Residential is a 3rd party
management company that manages
apartment communities throughout
16 states with a focus on delivering the
highest quality of service.
At Mission Rock, they not only focus on
quality service to their customers and
clients but also to each other - their
team members. They are unique largely
due to two things: their culture and their
team members.
Mission Rock’s culture is founded upon
a daily commitment to integrity, honesty,
transparency, accountability, and
respect from and among all team members.
They nurture a collaborative and
strategic approach in the management
of their communities with the expectation
of overachieving for their clients.
They encourage innovation and creativity
in the execution of the mission with
“From the very beginning one
of our primary goals is to ensure
our team members are
happy and have the best experience
possible.”
the goal of maximizing operational
results.
Mission Rock is quick to honor
and celebrate the unique accomplishments
of their teams and
team members. They are driven
by pride, passion, and competitive
spirit to always be a Best in Class
multifamily management company.
Mission Rockers are the heart
and soul of the organization and
PATRICIA HUTCHISON,
PRESIDENT
a direct attributor
to their continued
passion, innovation,
and ultimately their
success. Each individual
Mission Rocker
directly impacts
success by not only
excelling in their performance
but also
continuously providing
feedback on how
they can become
even better.
1 1 0

Your Lifestyle.
Our Mission.
WHAT MAKES THEM GREAT
COMMUNITY INVOLVMENT
FACILITATES EMPLOYEE
ENGAGEMENT
Mission Rock has a Charity Committee that is focused on
not only the company’s community involvement but they
also encourage team member’s engagement. They have
group volunteer days, annual team events, Starbucks Day,
participation in industry conferences, Team Building activities,
and holiday events.
SHOWING A GENUINE CARE FOR
TEAM MEMBERS
Mission Rock genuinely cares about their team members.
Mission Rock’s President provides meaningful opportunities
for feedback. They also have quarterly awards and
Company “Shout Outs’ for team members who go above
and beyond.
PERKS OF WORKING AT MISSION
ROCK RESIDENTIAL
Mission Rock takes care of their associates with additional
paid holidays, quarterly awards, 401K match, performance
bonuses, Family Medical Leave, Volunteer Time Off, and
a quarterly message from the President of the company.
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RANKED #48 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
CARROLL
3340 Peachtree Road NE | Suite 2250 | Atlanta, GA 30326 | carrollorg.com
CARROLL delivers exceptional service
in eight key areas: Investment Management,
Property Management, Construction
Management, ARIUM living,
Marketing, Technology, People Management,
and Accounting. Together, this
well-rounded and balanced platform
seamlessly works to provide the service
and results that CARROLL is known for,
as a top real estate investor and operator.
CARROLL is pioneering new ways of real
estate investing through cutting-edge
strategies combined with industry leading
execution. Their investments focus
on capital preservation, generation of
current cash flow, and the implementation
of value creation strategies. This investment
philosophy is what makes the
company unique. While they will always
be ambitious, CARROLL has both the
discipline and the desire to be patient
“CARROLL has an excellent
culture that is realized through
respectful collaboration with
other teammates and support
staff.”
and wait for the right investment
opportunities.
When industry giants start drifting
toward a trend, the herd mentality
follows leaving a void in another
area. This is where CARROLL
thrives. Not only do they create
some of the best returns in the
business for their partners, they
invest alongside you.
The CARROLL culture is defined by
SCOTT K. GILPATRICK,
VP OPERATIONS
its people, those who
personify “Boundless
Ambition” and
stop at nothing to
win.
They’ve built an investment
and operational
platform
that is disrupting the
industry by applying
out-of-industry best
practices.
1 1 2

Boundless
Ambition
WHAT MAKES THEM GREAT
CREATING LEADERS AT THE
ANNUAL SUMMIT
CARROLL offers an annual leadership summit for their
property managers. When they acquire new properties,
they assign current employees to the new team to help
welcome them to the CARROLL family.
WHY CELEBRATE FOR A DAY
WHEN YOU CAN CELBRATE FOR
A WEEK
CARROLL welcomes employees who’ve been with the organization
more than 5 years into the Keystone Club. Each
quarter, they celebrate a different member of their onsite
teams with week-long recognition and celebration activities.
KEEPING COMMUNITIES
COMPETITIVE
CARROLL regularly hosts friendly property competitions.
They host regional spirit days. CARROLL associates participate
in fun resident events like pool parties, holiday
events that include pets, happy hours with fireworks, and
resident appreciation activities.
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RANKED #49 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
DASMEN Residential
400 Rella Boulevard | Suite 212 | Suffern, NY 10901 | dasmenresidential.com
#TheDASMENWay is more than just
how they operate their business; DAS-
MEN is different than any other property
management company out there
because they dare to push the boundaries
of “what’s been done,” they explore
“what could be,” and they do not settle
for “good enough.” This disruptive energy
infuses our operations, their relationships,
and their culture.
DASMEN Residential constantly striving
for better, more effective ways to live
out their values of integrity, teamwork,
and excellence. When a new associate
joins their family, it’s hard to miss the
culture of fun and collaboration at each
of their properties and their headquarters
in New York.
Even though the family is spread out
across several states (Alabama, Arizona,
Louisiana, North Carolina, Virginia,
“What makes me most proud
as we approach DASMEN’s
4th birthday, is the family-like
environment we have created
in this short but awesome
journey.”
Pennsylvania, Ohio, Georgia, and
New York), they make a point to
foster a sense of belonging and
community across state boundaries.
DASMEN associates know that at
the end of the day, reaching a goal
is just as important as how you got
there. The end and the means hold
equal weight, and they let their
powerful sense of integrity guide
how they conduct business, in every
property, with every associate
MICHAEL KATZ, CEO
and every resident.
No person is an island,
especially at
DASMEN. They rely
on teammates to do
the best job possible,
and everyone pulls
their own weight. If
an associate is unable
to handle something,
he or she can
rely on the team to
come to the rescue.
1 1 4

Performance,
Perfection, Integrity
WHAT MAKES THEM GREAT
BROADWAY SHOWS IN NYC
BRING THE ENERGY
This year as part of the DASMEN Awards celebration, all
employees got the opportunity to attend theme parks and
ride go-carts. A volleyball tournament was held this summer
to encourage team building and healthy competition.
Laser tag, water sports, and a NYC Broadway show are just
some fun ways DASMEN Residential has provided an energized
culture for associates.
CONTESTS AND RECOGNITION
KEEP ASSOCIATES ON THEIR
TOES
Multiple contests are held each year to give all associates
an opportunity to challenge themselves to go further than
they knew possible and to earn recognition. Holiday parties,
Quarterly HQ Summits, and world-renowned motivational
speakers are a few more unique things DASMEN
Residential does to appreciate the organizational and individual
success of their distinguished team.
CELEBRATING GROWTH AND
HARD WORK
They feel it is their honor and responsibility to provide
employees with the support and resources they need to
successfully go above and beyond each day. Every year
numerous events are hosted for staff to enjoy and to aid
in their development. A Property Manager Summit occurs
annually to bring all managers together for a few days to
celebrate their growth & hard work.
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RANKED #50 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
WRH Realty Services, Inc.
100 3rd St. South | Suite 300 | St. Petersburg, FL 33701 | wrhrealty.com
At WRH Realty Services they employ a
simple philosophy: that the pursuit of
excellence, vision, and integrity be at
the forefront of each and every business
practice. Whether it’s working directly
with the property, advising an investor
or client, or identifying new acquisition
opportunities, their decisions and operations
reflect these high-quality standards.
WRH Realty Services, Inc. is one of the
largest privately owned, full-service multifamily
property management companies
in the Southeastern United States,
comprised of more than 11,000 units.
As an industry leader in real estate management,
their mission is to exceed expectations
with professional expertise,
innovative techniques, and superior
customer service.
“It is an honor to participate in the
Best Places to Work in Multifamily®
program. It is a wonderful way
to increase employee pride and
enthusiasm, as well as honor our
teams for their hard work.”
At WRH, they know that team
members are the strongest resource
they have to ensure their
goals are met. The spirit of cooperation
and common purpose drives
WRH team members to excel.
WRH supports both individual and
team contributions and encourages
superior performance through
open communications and empowerment.
MARK RUTLEDGE, CEO
At WRH, their “You
matter” culture is
woven into everything
they do, and
they always aim to
show their team
members that they
really do matter!
1 1 6

Above and
Beyond
WHAT MAKES THEM GREAT
CREATING TRADITIONS FOR
LOYALTY AND HONOR
In addition to their employee appreciation day, every year
WRH holds an Annual Awards Banquet in each of their
three regions to honor top performers and celebrate the
success of their teams over the year. This has become a
special tradition throughout the company.
STRIVING TO MAKE A POSITIVE
IMPACT
Their “You Matter Culture” is about giving back and they
always have fun making a difference in their communities,
whether it is through community service, charitable giving
or doing their best to make a positive impact every day.
ON-THE-SPOT BUCKS AND
RECOGNITION
WRH has an on-the spot recognition program called WRH
Bucks. This program grants WRH Bucks to team members
when they are seen going above and beyond for our residents.
WRH Bucks can be redeemed for WRH apparel or
merchandise in our online store, or for gift cards.
1 1 7

RANKED #51 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Park Properties Management Company
1821 Avon St. | Suite 200 | Charlottesville, VA 22902 | goparkproperties.com
Park Properties Management Company
is a growing, innovative, family-owned
business that has been recognized by
its partners, lenders and consultants as
a leader in best practices in affordable
and multifamily housing. Park Properties
is dedicated to individual as well
as team goals and they recognize the
efforts of all those that work within the
organization.
Park offers a family atmosphere working
environment and they not only strive for
excellence, but they achieve excellence
at all levels. They work diligently to connect
all employees with each other by
having regular team events. Every year,
they have at least three events with all
members of the team to strenghten relationships
and bonds.
Additionally, their properties have
monthly events to cultivate their culture
“Participating in the Best
Places to Work Multifamily®
this year helped us see that
while our company expands -
we have not lost our core values.”
of excellence and family. Lastly,
their dedication to giving back to
the communities they serve provides
each team member with the
opportunity to contribute to local
charities.
Park Properties has experienced a
tremendous amount of growth in
the past decade but has not lost
sight of what keeps their company
successful, their employees. When
the company grows, there is room
ALICE FLETCHER, SVP
for personal advancement
for their
employees as well.
It is not uncommon
for an employee
to climb the ladder
during their time
at Park Properties
to take on more
responsibility and
prosper.
1 1 8

High Performance
Results
WHAT MAKES THEM GREAT
PROPER PREPARATION AND
WELLNESS FOR EVERY TEAM
MEMBER
Park invests in team members by offering a robust training
academy that offers most new employees time to learn
their new position and connect with a mentor in the company.
They also offer a wellness program that is individualized
and allows team members to earn awards.
ASSOCIATE VOICES MATTER AND
MAKE A DIFFERENCE
Park listens to their associates and makes improvements
wherever possible. Upper management participates in
quarterly meetings in which they have open discussions
about job satisfaction. Their monthly employee spotlight
allows team members to share personal and professional
accomplishments with all associates.
COMPETING FOR “THE CUP” IS
FIERCE AT PARK
Each year they host an annual awards program that recognizes
individual and team accomplishments. They also
recognize those that received industry awards at their
annual award program. Lastly, they recognize one Distinguished
Team of the Year who gets to keep the THE CUP
on display for the entire year.
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RANKED #52 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Laramar Group
7555 E. Hampden Avenue | Suite 250 | Denver, CO 80231 | laramargroup.com
Founded in 1989, Laramar has grown
from a small real estate investment
company to a vertically integrated and
distinguished national real estate investment
and property management
corporation with a multi-billion dollar
portfolio. As their 30-year anniversary
is upon them, they have an established
company culture and accomplishments
to celebrate.
“The people at this organization
are innovative, push to
make processes better, more
efficient and groundbreaking.
We strive to be disrupters to
the multifamily industry.”
Laramar operates the organization with
a can-do attitude. All communication,
operations, training and hiring is done
with the mentality that they are open
to everything, and they continue to anticipate
changing trends and strive to
always improve on what is being done.
The leadership team is built from the approach
that if leadership is consistently
pushing to be better leaders, operators
and mentors, teams will thrive. This attitude
has propelled Laramar into building
a diverse portfolio of small
buildings, conventional communities,
senior housing, affordable
housing and third-party management
business. Because of the variety
of specialties, associates have
the opportunity to learn different
facets of the business and grow in
their careers based on their area
of interest within multifamily.
Their diverse portfolio brings new
life to the phrase, “There is truly
something for everyone here.”
SCOTT MCMILLAN, PRESIDENT
It’s important to have
all leaders rowing in
the same direction,
so they’ve made a
concerted effort to
rebuild the leadership
team by hiring
people with vision
and experience creating
culture.
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In the Center of
Everything
WHAT MAKES THEM GREAT
LEADERSHIP STARTS AT THE TOP
Laramar President, Scott McMillan, visits every community
annually, meets the team, talks about Laramar and opens
the floor to employee questions and feedback, and then
actually brings the feedback to the Corporate team for action.
CORE VALUES CREATE FUN AND
STRONG RELATIONSHIPS
One of the Core Values is “Enjoy the Ride!” They prioritize
having fun and spreading joy in the workplace. Impromptu
conference room dance parties, potlucks, 3:00pm popcorn,
Halloween Costume Contests, Cinco de Mayo Margarita
Mix Contest, Ugly Sweater Holiday Party, March
Madness and Fantasy Football Pools are some of the fun
things happening at Laramar.
TECHNOLOGY AND CULTURE ARE
THE KEYS FOR SUCCESS
Associates benefit from a tech fund, Nine Four Ventures,
where Laramar is the laboratory for them to test first
adopter-tech platforms - innovation is in their DNA. Also,
Laramar’s Culture Club is a cross-departmental group of
team members responsible for keeping company culture
initiatives alive and well.
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RANKED #53 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Valiant Residential
8750 N. Central Expressway | Suite 1010 | Dallas, TX 75231 | valiantresidential.com
Valiant Residential is a multifamily property
management group at the forefront
of leading a genuine and engaging culture.
Founded in Dallas in 1987 (FKA:
SIMC Property Management), Valiant
has invested more than 30 years in developing
a premier platform for the clients
they serve.
At the core of Valiant Residential is their
unique mission statement, which embodies
the central tenets of life as a
Valiant team member. “Our mission to
innovate property management by developing
prosperous partnerships & cultivating
compassionate people is driven
by a Valiant spirit.”
With executive leadership embracing an
open-door policy, team members are
encouraged to bring new ideas to the
table in an effort to drive innovation.
To situate innovation at all job levels,
“This is a testament to our
dynamic team members who
have put the Valiant spirit into
their work every day, empowering
our company to be an
industry leader.”
Valiant relies on subject matter
experts from each site level job to
provide their expertise & creative
thoughts on standard operating
procedure revisions & improvements.
Team members are inherently motivated
to deliver top performances.
Prosperous partnerships are
also developed internally through
the company’s mentorship program,
which pairs seasoned team
members with new team members
CRAIG LASHLEY, PRESIDENT
to develop high-level
skills & maintain
succession planning.
Valiant Residential
recognizes that a
compassionate culture
is necessary for
the overall health &
wellness of its team.
Valiant is committed
to making a difference
in the community
& lives of fellow
North Texans.
1 2 2

Into the Next
Generation
WHAT MAKES THEM GREAT
VALIANT SPIRIT RUNS DEEP
One unique thing Valiant does for their team members is to
award an “MVP (Most Valiant Professional) of the Month.”
The MVP of the Month is nominated by their peers and/or
supervisor to recognize an individual who embodies the
“Valiant spirit” and goes above and beyond in their job.
PREPARING FUTURE
GENERATIONS
Valiant Residential offers scholarships to dependents and/
or children of Valiant employees who attend any 2 or 4
year accredited college, university, or technical school.
EVERYDAY IS DONUT DAY
Valiant Residential has monthly themed “Fun Days” where
team members let loose a little and have some fun. The
“Fun Days” can be anything from celebrating National Donut
Day or showing off their fan status by wearing their
favorite sports team jersey. To kick off summer and pool
season, site team members showed off their favorite Hawaiian
shirts and tropical gear.
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RANKED #54 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
FPI Management
800 Iron Point Road | Folsom, CA 95630 | fpimgt.com
With nearly 3,000 career individuals on
staff, the FPI Team of careered professionals
are recognized as leaders in the
multifamily housing industry. FPI’s Corporate
Culture is grounded in HEART
(Humility, Excellence, Accountability,
Respect, and Teamwork). These values
have been the hallmark of the success
of the Company since 1968. They are a
firm believer that when you love what
you do and the people you work with,
amazing things will happen.
Although their company continues to
grow in size, they remember the importance
of a tight-knit work environment.
This special dynamic has led to many
employees with over 25 years of tenure
with the company.
FPI Management focuses on employee
development with a robust Training Department
and accessible 24/7 support
“For the past 45 years it has been
my privilege to lead a company
that truly embraces a work life balance
and thrives in an environment
that acknowledges our Creator as
the true source of our success.”
system. They pride themselves
with embracing the internal promotion
of their employees to meet
long-term career goals. Their goal
is to inspire and invest in employees
to enrich both their professional
and personal lives.
FPI recognizes the hard work their
employees do every day and the
role they play in contributing to
the organization’s success. As a
result, they work hard to achieve
DENNIS TREADAWAY,
PRESIDENT
a comprehensive total
rewards package
that supports holistic
wellness.
FPI strives to be a
company where employees
feel good
coming to work by
providing an environment
that promotes
camaraderie
and fun.
1 2 4

Making a
Difference
WHAT MAKES THEM GREAT
TEAM FPI KNOWS A GOOD TIME
WHEN THEY SEE IT
FPI hosts annual get-togethers and parties such as the
Corporate Administration Luncheon and the Corporate
Holiday Party. FPI has a video library showcasing team
building events and marketing campaign contests for all
employees throughout the year.
SERVING THE COMMUNITY
MAKES FOR HAPPY TEAMS
FPI Gives Back is a program where the company helps
the community and recognizes several charity initiatives
throughout the year. Resident events sponsored by communities
for resident enrichment, engagement, and community
building help strengthen the neighborhood bonds
and relationships.
EVERY EMPLOYEE MATTERS
AND IS APPRECIATED
FPI’s company culture recognizes that every single employee
matters and celebrating their efforts and achievements
not only warms their hearts but shows their appreciation.
Internal quarterly shoutouts are sent recognizing individuals
or teams for outstanding contributions to their role
and community, and external recognition is done weekly
on corporate social channels.
1 2 5

RANKED #55 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Karya Property Management
8901 Gaylord Drive | Suite 100 | Houston, TX 77024 | karyamanagement.com
At the core of Karya Property Management
is the drive and ambition for constant
growth and improvement. From
humble beginnings working in D Class
properties to accruing over $ 1.5 billion
in revenue and managing over 14,500
units, Karya has its sights set on becoming
one of the top multi-family companies
in the industry.
The company has always taken the day
to day challenges head-on by evolving
to the changing landscape, employing
innovative methods, and investing in individual
employee growth.
Their proven record in property acquisition,
rehabilitation, tenant retention,
as well as ROI augmentation has made
Karya the number one ranked Houston-based,
fastest growing company
by the Inc. 5,000.
“Remembering your roots
helps you keep that drive and
remain humble.”
Karya Property Management is
a great place to work because of
the environment and culture that
has been developed over the last
5 years.
With friendly and knowledgeable
coworkers, great pay/bonus structure
and the opportunity to grow
professionally within the company,
Karya is a clear and obvious
choice as one of the Best Places to
SWAPNIL AGARWAL,
CEO & FOUNDER
Work Multifamily®.
The Karya team is
highly sophisticated
with a group of experienced
individuals
that takes an active,
hands-on management
approach.
1 2 6

More Than Just
a Home
WHAT MAKES THEM GREAT
CONSTANT GROWTH MAKES FOR
STRONG ROOTS
As a company, Karya values personal, professional, and
mental growth, and takes measures to ensure their team
grows in each area continually.
FOSTERING A FUN, COMPETITIVE
WORK ENVIRONMENT
Karya provides ample opportunity for growth, promotes
work / life balance, and pursuit of training and certifications
for team members. Karya provides the opportuity to go to
various sporting events and even meet the athletes. They
also have a ping pong table to foster that competitive spirit
at work.
EXPERIENCE PAYS OFF
AT KARYA
The Karya team’s investment and operations experience
results in the ability to capitalize on operational inefficiencies
related to revenue management. Karya has the ability
to execute and oversee extensive rehab projects via its experienced
in-house team of renovation experts.
1 2 7

RANKED #56 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
Northland Investment Corporation
2150 Washington Street | Newton, MA 02462 | northland.com
Northland Investment Corporation is a
private real estate firm with more than
25,000 residential units, 2.5 million
square feet of commercial space, and
$3.5 billion of development in progress.
They own and operate multifamily properties
across the country, including New
England, Austin, Texas, the Southwest
United States and Florida, employing
over 600 people.
Northland is a family owned company
that both owns and manages its assets,
giving all employees a sense of ownership
over their properties and the ability
to make changes. Northland actively
promotes from within and encourages
career growth through programs such
as our North Stars program where employees
help mentor new employees
and plan volunteer events for coworkers
in their region. Their senior team leads
by example when it comes to giving
“At Northland, we strive to be
an employer of choice where
people not only feel supported,
but genuinely look forward
to coming to work and making
a difference.”
back to the community and they
actively encourage all employees
to participate in Northland Gives
Back days, where they get a paid
day off to volunteer in their community.
Northland believes in working
hard, but also enjoying work and
having fun with coworkers, making
sure to plan both large appreciation
days and small mini events
for a break in the day.
JAY BABBITT,
DIRECTOR OF HR
They regularly recognize
both the
amazing work that
employees do at
Northland and the
great milestones going
on in their personal
lives.
1 2 8

Long-Term
Success
WHAT MAKES THEM GREAT
BUT WHO CAUGHT THE
BIGGEST FISH?
Employees get together to celebrate big sporting events
and enjoy some friendly competition with those who may
not cheer for the home team. Recent maintenance appreciation
events have included deep sea fishing, go-kart racing,
desert off-roading, and paintball.
IT’S YOUR TIME TO SHINE ON
VIDEO AND SOCIAL MEDIA
Each week a group of employees is featured in a company-wide
video giving them the opportunity to introduce
themselves to their colleagues in their own creative way.
A social media campaign highlights individual employees
across the country so fellow employees and followers can
learn more about the employee and what they love about
working at Northland.
KEEPING THINGS FUN AND
GIVING BACK TO THE
COMMUNITY
Perks of working at Northland’s headquarters in Newton,
Massachusetts include a casual dress policy, having
healthy food and snack options readily available, and
opportunities for employees to engage with one-another
through team lunches, social outings, fun competitive
events, and volunteer activities.
1 2 9

RANKED #57 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The Homestead Companies
369 E. Livingston Avenue| Columbus, OH 43085 | homestead-america.com
At The Homestead Companies, they
pride themselves on a culture of empowerment,
caring, and fun. Providing a
family-like atmosphere is a critical part
of their values, and reinforced by how
the home office team supports and encourages
the onsite teams.
Based in Columbus, Ohio, Midwest values
are at the core of who they are.
Hard-working, trustworthy, and sincere,
The Homestead Companies’ mission is
to provide the best experience possible
across every division of their organization.
This means an amazing living experience
for their residents, a collaborative
partnership with their vendors, and
outstanding performance for their investors
and partners. This would not be
possible without their amazing team,
who is truly their biggest asset.
“Our culture is one of empowerment,
autonomy, and fun.
We want our team members
coming to work inspired and
happy.”
Homestead U is one of the fastest
growing property management
companies specializing in off-campus
student housing with over
3,700 units across the country
serving over 9,000 students.
DAVE ANDERSON,
PRESIDENT
Homestead U transforms off-campus
apartment living. They create
a unique social experience where
students can enjoy being a part
of a community. They take pride
in delivering their residents topnotch
customer service,
cleanliness, and
convenience.
Homestead U is committed
to putting
together the best
management and
maintenance teams
at their properties
to give residents the
best college living experience
possible.
1 3 0

Ultimate Student
Experience
WHAT MAKES THEM GREAT
A TIGHT-KNIT GROUP HELPS
HOMESTEAD THRIVE
The cornerstone of their success is their skilled, close-knit
management team where they combine talent, expertise,
and professionalism with a positive, pro-active approach
to solving management issues. Together, they’ve upheld a
proud tradition of fulfilling residents’ needs while exceeding
the financial expectations of their clients.
ALWAYS PUSHING THE
ENVELOPE
They challenge themselves each day to push the envelope
even further; always seeking to improve their great customer
service while maintaining high productivity. They
strive to innovate, uphold solid ethics, and exude professionalism.
BENEFITS EXTEND BEYOND
THE NORM
They have an excellent benefits package including dental
and vision coverage. From 401k retirement programs to
tax-saving flexible spending accounts, their goal is to find
great people and retain them. They believe a high standard
of living translates to a fulfilling and productive experience
both on and off the job site.
1 3 1

RANKED #58 NATIONALLY IN THE BEST PLACES TO WORK MULTIFAMILY®
The ITEX Group
9 Greenway Plaza | #1250 | Houston, TX 77046 | itexgrp.com
The ITEX Group is a leading multifamily
company that offers management,
development and investment services
throughout the country. In 1986, the
eventual founder of ITEX, K.T. “Ike” Akbari,
joined Park Central and quickly
worked his way up through the company’s
ranks to become Vice President in
charge of Property Supervision in 1992.
Through careful analysis of the markets,
investment management and attention
to detail Ike was able to quickly grow
both the company’s portfolio and his
own stake in the company. He acquired
ownership of Park Central Management
in 2002 and merged it with ITEX the
same year.
Ike brought two guiding principles with
him when he formed the Property Management
Division; personal integrity
and social responsibility in business.
“We treat our employees like
family which is the cornerstone
of our success. We strive to provide
a mission and vision of a
supportive culture that values
our more than 200 team members’
unique perspectives.”
Using these as a guide ITEX has
assembled a core group of quality
employees that optimize the properties
of our partners and stakeholders.
ITEX team members are a valued
asset who are instrumental
in maintaining The ITEX Group’s
core values and mission to support
their clients and their residents.
ITEX prides itself on creating
an environment where every
CHRIS AKBARI,
PRESIDENT & CEO
associate is part of a
team. Whether they
work as a residential,
construction or
corporate associate,
they are a direct contributor
to The ITEX
Group’s success.
1 3 2

Innovative
Leaders
WHAT MAKES THEM GREAT
INDUSTRY-LEADING
TECHNOLOGY KEEPS A
COMPETITIVE ADVANTAGE
ITEX provides training in industry-leading technology to
pave the road for growth in personal and professional development.
It is with this understanding that their mission
is to offer employees a career, a job that they can look forward
to every single day, one in which they can become
a part of a family that promotes well being, diversity, and
professional development.
THE SKY’S THE LIMIT AT
THE ITEX GROUP
At ITEX, their focus on the excellence and integrity of their
employees ensures that their teams will always showcase
employee talents in ways that propel team members to
set higher goals, leading to productive exchanges that promote
creative and innovative solutions.
PERSONAL WELL BEING AND
DEVELOPMENT IS KEY
ITEX employees conduct all business affairs with the
highest of moral principles consistent with the core foundations
established by founder, Ike Akbari. Supporting
employees to take individual responsibility for their professional
development and personal well being is a key
aspect of ITEX’s mission.
1 3 3

BEST PLACES TO WORK
MULTIFAMILY ®
PERCENTAGE % OF
POSITIVE RESPONSES
EMPLOYEE
BENCHMARK REPORT
LIST
MAKERS
NON LIST
MAKERS
LEADERSHIP AND PLANNING
86
84
CORPORATE CULTURE AND COMMUNCATIONS
84
82
ROLE SATISFACTION
89
87
WORK ENVIRONMENT
91
89
RELATIONSHIP WITH SUPERVISOR
TRAINING AND DEVELOPMENT
PAY AND BENEFITS
90
83
80
87
80
77
OVERALL EMPLOYEE ENGAGEMENT
90
88
AVERAGE OF ALL CATEGORIES
87
84
This report summarizes results of the Best Places to work Multifamily® program.
Our goal is to provide forward-thinking executives with a snapshot of what
charactarizes the Best Places to Work Multifamily®. Each report contains examples
of the benefits and perks offered by participating organizations, as well as employee
engagement and satisfaction averages from our survey process.
1 3 4 1 3 4

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
I UNDERSTAND THE LONG-TERM
STRATEGY OF THIS ORGANIZATION
87
90
I HAVE CONFIDENCE IN THE
LEADERSHIP OF THIS ORGANIZATION
87
90
THE LEADERS OF THIS ORGANIZATION
CARE ABOUT THEIR EMPLOYEES’ WELL
BEING
86
89
SENIOR LEADERS LIVE THE CORE
VALUES OF THE ORGANIZATION
85
87
We are honored to participate and be recognized as one of
the Best Places to Work Multifamily® because it means that
we are an employees’ choice to build a rewarding home and
career. My mother, Leeshan Birney, founded the company
under the brand promise that ‘We care…and that makes the
difference.’ Our culture and team are certainly continuing to
make a difference nearly 40 years later.
Ceyan Birney, Principal
Stone Mountain Properties
2 6 M A G A Z I N E T E M P L A T E
1 3 6

THERE IS ADEQUATE PLANNING OF
DEPARTMENTAL OBJECTIVES
78
82
THERE IS ADEQUATE FOLLOW-
THROUGH OF DEPARTMENTAL
OBJECTIVES
80
82
THE LEADERS OF THIS ORGANIZA-
TION ARE OPEN TO INPUT FROM
EMPLOYEES
84
86
THIS ORGANIZATION’S CORPORATE
COMMUNICATIONS ARE FREQUENT
ENOUGH
84
87
We participate in Best Places to Work Multifamily® to get anonymous
HOW DOES YOUR
feedback
COMPANY
from our employees.
COMPARE?
We use the results to help
Now that you’ve plan seen our employee a sample of strategy benchmarking for the data next for year, Best Place examining to Work areas in
Multifamily, we how can does build your a organization better workplace, compare? improve Find out communication, by participating in and the
Best Places respond to Work in to Multifamily employees’ program. opinions we may not otherwise have
known. It has been an added benefit and an honor to have been a
finalist all 4 years we have participated! It is useful in building our
brand with clients and prospective employees too. We will continue
to make this part of our team strategy!
2 7 M A G A Z I N E T E M P L A T E
Tom Gwyn, Owner
Apartment Dynamics
1 3 7

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
THIS ORGANIZATION’S CORPORATE
COMMUNICATIONS ARE DETAILED
ENOUGH
84
86
I HAVE A GOOD UNDERSTANDING OF
HOW THIS ORGANIZATION IS DOING
FINANCIALLY
66
73
I CAN TRUST WHAT THIS
ORGANIZATION TELLS ME
82
86
THIS ORGANIZATION TREATS ME LIKE
A PERSON, NOT A NUMBER
85
88
The success of Berger Rental Communities is the result of
having outstanding employees that are dedicated to serving
their customers, caring for one another, and delivering great
results. I am proud of the outstanding culture that our team
has built and the results we have achieved.
Dan Berger, President
Berger Rental Communities
1 3 8

THIS ORGANIZATION GIVES ME
ENOUGH RECOGNITION FOR
WORK THAT IS WELL DONE
78
80
STAFFING LEVELS ARE ADEQUATE
TO PROVIDE QUALITY SERVICE
71
73
QUALITY IS TOP PRIORITY WITH
THE ORGINIZATION
86
86
SAFETY IS A TOP PRIORITY WITH
THIS ORGANIZATION
90
91
As we embark upon our 30th year in business, we reflect upon
HOW DOES what matters YOUR most COMPANY to our company, COMPARE?
which is teamwork, open
communication and a shared understanding that we are family.
Participating seen a sample in of the benchmarking Best Places data to for Work Best Multifamily® Place to Work in this
Now that you’ve
Multifamily, year how does helped your us organization see that while compare? our company Find out by expands, participating we have in the
Best Places to not Work lost in our Multifamily core values. program. In fact, Best Places to Work Multifamily®
has given the opportunity to celebrate both our 30th anniversary
and valued team members without whom we could not have
achieved the honor of being a finalist.
Alice Fletcher, Senior Vice President
Park Properties Management Company
1 3 9

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
I BELIEVE THERE IS A SPIRIT
OF COOPERATION WITHIN THIS
ORGANIZATION
84
87
MY EMPLOYER ENABLES A
CULTURE OF DIVERSITY
88
91
I LIKE THE PEOPLE I WORK WITH AT
THIS ORGANIZATION
92
94
AT THIS ORGANIZATION, EMPLOYEES
HAVE FUN AT WORK
84
86
At The REMM Group we strive to enrich those around us
and encourage growth both professionally and personally.
This award is meaningful because it is awarded by our associates
in a confidential and honest forum. It has been an
absolute honor to be a recipient of the Best Places to Work
Multifamily® for our third year. We try diligently to ensure
each associate has an opportunity for growth, mentoring
and training and that those opportunities are developed
with their personal goals in mind.
Sara D’Elia, CEO
REMM Group
1 4 0

I FEEL I CAN EXPRESS MY HONEST
OPINIONS WITHOUT FEAR OF
NEGATIVE CONSEQUENCES
79
81
CHANGES THAT MAY AFFECT ME
ARE COMMUNICATED TO ME
PRIOR TO IMPLEMENTATION
74
77
I LIKE THE TYPE OF
WORK I DO
95
96
I AM GIVEN ENOUGH AUTHORITY
TO MAKE DECISIONS I NEED TO
MAKE
86
88
Our team is thrilled to be a Best Places to Work Multifamily®
finalist. Being able to showcase that we are on the national
list is extremely advantageous for us. This designation
acknowledges the incredible work our employees do every
day in providing a home to more than 600 formerly homeless
people. Leading this team of professionals, whose personal
reward in great part comes from making a difference
in the lives of others, is an absolute privilege.
Helaine Blum, President
Pathlight HOME
1 4 1

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
I BELIEVE MY JOB IS SECURE
84
85
DEADLINES AT THIS ORGANIZATION
ARE REALISTIC
83
86
I FEEL I AM VALUED IN THIS
ORGANIZATION
84
85
I FEEL PART OF A TEAM WORKING
TOWARD A SHARED GOAL
86
88
Employee engagement is one of the most important key performance
indicators for measuring the success of our company. As
a powerful metric which correlates to the satisfaction of our clients
and better performance of our assets, employee engagement
drives organizational success even more so than company size.
The team is thrilled to see Fogelman associates being nationally
recognized for both the culture and exceptional performance they
work hard to create every day.
Melissa Smith, Chief Administrative Officer
Fogelman Properties
1 4 2

I AM ABLE TO MAINTAIN A REA-
SONABLE BALANCE BETWEEN
WORK AND MY PERSONAL LIFE
80
83
MY JOB MAKES GOOD USE OF MY
SKILLS AND ABILITIES
88
90
I HAVE A CLEAR UNDERSTANDING
OF MY JOB ROLE
92
94
I UNDERSTAND THE IMPORTANCE
OF MY ROLE TO THE SUCCESS OF
THE ORGANIZATION
92
94
We have created an atmosphere where team members are
encouraged to share their ideas, develop their careers in a
way that utilizes their passions and skills, and contribute to
our success. As an organization, we feel it is our honor and
responsibility to provide our team members with the support
and resources to be the CEO of their area and provide the best
service possible to their customers and team.
Heather Riggs, VP Multifamily Operations
Continental Properties
1 4 3

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
MOST DAYS, I FEEL I HAVE MADE
PROGRESS AT WORK
90
92
MY PHYSICAL WORKING CONDITIONS
ARE GOOD
93
95
MY GENERAL WORK AREA IS
ADEQUATELY HEATED/COOLED
90
92
THERE IS ADEQUATE NOISE CONTROL
TO ALLOW ME TO FOCUS ON MY
WORK
87
90
This award is a testament to building a company that is
built on Culture first. To all team members - past and present
- thank you for being a part of this Team and a part of
the Cardinal Story.
Alex OBrien, President
Cardinal Group Management
1 4 4

MY WORKSPACE HAS ADEQUATE
PRIVACY FOR ME TO DO MY JOB
83
86
I FEEL PHYSICALLY SAFE IN MY
WORK ENVIRONMENT
93
94
MY SUPERVISOR TREATS ME
FAIRLY
90
92
MY SUPERVISOR TREATS ME
WITH RESPECT
91
93
Gables is proud to be nominated for such a distinguished award. This
award is meaningful as it encompasses everything we strive to do every
day not only for our customers, but also for our associates, investors
and community. Our company knows that our greatest asset and
distinguishing strength is our people. This nomination helps to reaffirm
that what we work towards every day makes a difference.
Sue Ansel, President & CEO
Gables Residential
1 4 5

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
MY SUPERVISOR HANDLES MY
WORK-RELATED ISSUES
SATISFACTORILY
87
90
MY SUPERVISOR HANDLES MY
PERSONAL ISSUES SATISFACTORILY
88
91
MY SUPERVISOR ACKNOWLEDGES
WHEN I DO MY WORK WELL
86
89
MY SUPERVISOR TELLS ME WHEN MY
WORK NEEDS IMPROVEMENT
88
92
1 4 6
At IMT, we have learned through experience the key to achieving
our operating objectives is superior associates. Not only
must we excel at recruiting high quality people, we must retain
them by creating an environment that is challenging, rewarding
and fun. Over the past five years we have been honored to
be part of the Best Places to Work Multifamily® program. Our
participation has been an effective way of gathering information
about the current state of our work environment such that
we can make informed decisions regarding changes that may
be necessary in order to improve it.
Scott Burns, Senior Vice President
IMT Residential

MY SUPERVISOR IS OPEN TO
HEARING MY OPINION OR
FEEDBACK
87
90
MY SUPERVISOR HELPS ME
DEVELOP TO MY FULLEST
POTENTIAL
81
86
I FEEL I CAN TRUST WHAT MY
SUPERVISOR TELLS ME
85
89
THIS ORGANIZATION PROVIDED
AS MUCH INITIAL TRAINING AS I
NEEDED
76
81
Our employees are the biggest asset we have, and we are invested
in making them healthy, happy and successful! Our
company is a large family – we are motivated to do the best
for each other and for Carter-Haston. This culture and our people
are truly what sets us apart!!
Allyson Andrews, Vice President of Operations
Carter-Haston
1 4 7

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
THIS ORGANIZATION PROVIDES AS
MUCH ONGOING TRAINING AS I NEED
80
84
THIS ORGANIZATION PROVIDES THE
TECHNOLOGY, EQUIPMENT AND
RESOURCES I NEED TO DO MY JOB
WELL
86
88
THE COMPUTER OR OTHER
HARDWARE I USE TO DO MY JOB IS
DEPENDABLE
82
86
THE SOFTWARE AND PROGRAM
APPLICATIONS I USE TO DO MY JOB
ARE ADEQUATE
83
86
It is an honor to participate in the Best Places to Work in Multifamily®
program. It is a wonderful way to increase employee
pride and enthusiasm, as well as honor our teams for their
hard work. It is also a great tool for employee retention and
recruiting. At WRH Realty Services, Inc. our team members
matter, and that is why one of our strategic goals is to be the
employer of choice in our industry.
Mark Rutledge, CEO
WRH Realty Services, Inc.
1 4 8

TECHNOLOGY ISSUES ARE RE-
SOLVED IN A TIMELY MANNER
79
85
TECHNOLOGY ISSUES AFFECTING
MY WORK ARE COMMUNICATED
TO ME IN A TIMELY MANNER
82
87
I UNDERSTAND WHAT IS EXPECT-
ED FOR CAREER ADVANCEMENT
77
83
I AM ENCOURAGED TO EXPLORE
GROWTH OR ADVANCEMENT
OPPORTUNITIES WITHIN THE
ORGANIZATION
78
80
Our people are the very engine of all we do. Without them...
we’re just selling lumber. Walls and doors. With the right
team...we’re building vibrant communities. Places worthy of
calling home.
Darren Williams, President
Portico Properties
1 4 9

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
THERE IS ROOM FOR ME TO ADVANCE
AT THIS ORGANIZATION
79
78
I TRUST THAT IF I DO GOOD WORK,
I WILL BE CONSIDERED FOR A
PROMOTION
77
79
MY PAY IS FAIR FOR THE WORK I
PERFORM
72
74
OVERALL, I’M SATISFIED WITH THIS
ORGANIZATION’S BENEFITS PACKAGE
82
82
The Best Places to Work Multifamily program allows us to
stay informed about the things that matter to our employees
and in turn to do the work needed to consistently be one of the
Best Places to Work in the multifamily industry. Our employees
are the heartbeat of the company; their job satisfaction,
work environment and the benefits we offer provides the lifeblood
needed for them to be successful which translates into
success for the company now and well into the future.
Wendy Drucker, Managing Director
Drucker & Falk Real Estate
1 5 0

I’M SATISFIED WITH THE AMOUNT
OF VACATION (OR PAID TIME OFF)
85
84
I’M SATISFIED WITH THE SICK
LEAVE POLICY
84
85
I’M SATISFIED WITH THE AMOUNT
OF HEALTHCARE PAID FOR
74
77
I’M SATISFIED WITH THE DENTAL
BENEFITS
77
81
At CWS, we believe our people are our greatest asset; we understand
our core values and culture create a dynamic environment
for people to be their best every day. Being nominated for this
prestigious award is a reflection of our amazing team and the
culture we have built together at CWS, and we couldn’t be more
proud.
Marcellus Mosley, Senior Vice President
CWS Apartment Homes
1 5 1

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
I’M SATISFIED WITH THE VISION CARE
BENEFITS
76
82
I’M SATISFIED WITH THE RETIREMENT
PLAN BENEFITS
77
81
I’M SATISFIED WITH THE LIFE
INSURANCE BENEFITS
78
84
I’M SATISFIED WITH THE DISABILITY
BENEFITS
75
81
We are thrilled to be receiving this honor, but most of all we’re
happy because what this really means is that we’re doing a
great job as an employer. We’ve known for a long time that the
greatest asset we have at ALCO are the people who work here
and I think being added to this list just confirms our belief.
Frank Jemison, Jr., Chief Executive Officer
Alco Management, Inc.
1 5 2

I’M SATISFIED WITH THE TUITION
REIMBURSEMENT BENEFITS
65
70
OVERALL, I AM VERY SATISFIED
WITH MY EMPLOYER
88
91
MOST DAYS, I LOOK FORWARD TO
GOING TO WORK
85
88
MY JOB PROVIDES ME WITH
A SENSE OF MEANING AND
PURPOSE
85
88
In an age of corporate transparency, this program provides
valuable insight into what our associates feel, and also shows
that we are actively listening. It’s no longer about “the squeaky
wheel getting the grease,” but about nurturing a corporate culture
that makes JVM the most desirable employer in the industry.
Jay Madary, President and CEO
JVM Realty
1 5 3

BEST PLACES TO WORK
MULTIFAMILY ®
The chart below provides a glimpse into some of the results from the detailed employer benchmark
report from participating organizations. The orange bar represents the percentage of Best Places to
Work in Multifamily, while the light grey bar represents the percentage of all other program participants.
I AM PROUD TO WORK FOR THIS
ORGANIZATION
88
92
I FEEL THIS ORGANIZATION HAS
CREATED AN ENVIRONMENT WHERE I
CAN DO MY BEST WORK
84
87
I AM WILLING TO GIVE EXTRA EFFORT
TO HELP THIS ORGANIZATION
SUCCEED
95
94
I PLAN TO CONTINUE MY CAREER
WITH THIS ORGANIZATION FOR AT
LEAST TWO MORE YEARS
89
88
Being recognized by Best Places to Work Multifamily® is an incredible
honor and validates our mission to always do the right thing
and pursue our people with passion, empathy, and credibility. From
conception, RealSource has embraced a people first culture, always
mindful of the employee experience, resident experience, and client/
user experience. We consistently ask ourselves and our team how
we can be better. With a company full of servant leaders desiring to
pay forward their knowledge and expertise, an opportunity is created
to pioneer success.
Jordan Kerner, Director of Marketing
RealSource Management
1 5 4

I WOULD RECOMMEND THIS OR-
GANIZATION’S PRODUCTS/SERVIC-
ES TO A FRIEND
89
92
I WOULD RECOMMEND WORKING
HERE TO A FRIEND
87
90
HOW DOES YOUR COMPANY COMPARE?
Now that you’ve seen our benchmarking data for Best Place to Work Multifamily®, how
does your organization compare? Find out by participating in the Best Places to Work in
Multifamily® program.
Employee engagement is actually a much more powerful indicator
of organizational success than the size of the company,
as employee engagement is tied to behavior and higher performance.
Patrick Antrim, Chief Executive Officer
Multifamiliy Leadership
1 5 5

Artificial
INTELLIGENCE
AI HAS A LONG WAY TO GO IN MULTIFAMILY DESPITE THE HYPE
BY: MATTHEW OHLMAN, CTO, SHADOW VENTURES
IT’S NO SECRET that technology adoption
in Multifamily has historically lagged behind
other industries. Even though multifamily
construction spending has experienced double-digit
growth over the past decade (one of
the highest growth rates across all types of
construction), the industry is still slow to adopt
new technology.
Construction, in general, has a massive labor
and productivity problem on the job site. Millennials
and Gen-Z aren’t interested in manual
labor and are instead drawn to professional
jobs or less labor-heavy sectors. Productivity
(measured as output per worker) for the
Construction sector has remained flat while
other industries, such as Manufacturing, have
increased significantly over the past few years.
But in Multifamily, design and construction
problems are only the beginning. After delivery,
properties have an unprecedented amount
of competition and have to deal with sky-high
expectations from younger renters. The challenges
across the building lifecycle are cutting
into margins and making workers busier than
ever.
cases for Artificial Intelligence. As a seedstage
investor in Real Estate and Construction
Tech startups, I get a unique first look at the
technology innovation happening to solve
these problems (and more) in the industry.
Many startups are indeed claiming to use
Artificial Intelligence – so many that it seems
to be an unwritten rule that every startup pitch
deck must now mention Artificial Intelligence,
Machine Learning, or other related buzz-words.
But while it may seem like Artificial Intelligence
is a recent trend, it is in fact not new and has
been heavily researched for decades.
In 1950, Alan Turing wrote a now-famous paper
describing what has since been named The
Turing Test – still the standard today to judge
if a machine can exhibit human-like thought.
Yet in the 69 years since Turing published his
paper, no computer has been able to pass the
Turing Test.
These problems sound like the perfect use
Alan Mathison Turing was an English mathematician,
computer scientist, logician, cryptanalyst,
philosopher and theoretical biologist.
1 5 6

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1 5 7

So why has AI now become the
latest buzz-word in Real Estate
and Construction Tech? Exponential
growth in computational
power coupled with the ability to
cost-effectively store the estimated
2.5 quintillion bytes of data
created every day has brought
computing to a point where
algorithms can be effectively
developed and provide accurate
results.
The unfortunate reality, however,
is that while we have been able
to harness increased computing
and storage power to make undeniably
revolutionary technology,
the field of computing has made
relatively little progress towards
the original vision of Artificial
Intelligence.
Despite this, there are innovative
startups using today’s AI to help
the Real Estate and Construction
industry keep up with the demand
for higher outputs, reduced cost,
and solve other difficult challenges.
One problem these startups
face is a lack of data. Nearly
all AI solutions require massive
amounts of reference
data for training. Without
training data, the solutions are
academically interesting but
lack the accuracy to be useful
in real-world projects without
significant human oversight.
Since the industry has proven
to be a laggard in technology
adoption, the historical data
needed often does not exist.
Larger, more tech-savvy firms
may have some data sets but
are wary of sharing it with
outside parties. Although
data availability will increase
as new technology adoption
increases, the overall lack of
data will continue to be a significant
barrier to Multifamily
tech startups in the near term.
Recent venture capital attention
in the space should
increase the number of companies
actually developing defensible
technology solutions.
Increased investment dollars
will also attract more innovative
talent to the market and
allow startups to scale faster
so they can provide value on
larger projects. But we have a
long way to go and have only
scratched the surface of AI in
Multifamily tech today despite
the hype.
CTO, Matthew Ohlman is a software engineer
passionate about building engineering
teams and products that push
the boundaries of technology in order
to transform industries. His 15 years of
experience include creating a variety of
product solutions for the AEC industry.
He performs technical due diligence on
potential investments and for corporate
enterprises in addition to managing
Shadow’s advisory program.
1 5 8

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Digital
Inclusion
WHAT MULTIFAMILY OPERATORS NEED TO
KNOW ABOUT ADA COMPLIANCE FOR
APARTMENT WEBSITES
BY KERRY KIRBY, FOUNDER & CEO OF 365 CONNECT
IT’S NO SECRET that our society heavily depends
upon the Internet to conduct tasks common to our
daily lives. We are so immersed in its accompanying
social and cultural shifts that it’s become difficult
to imagine life without Google, social media, or
voice technology. However, for the 1 billion people
living with disabilities worldwide, technology has
progressed much more slowly, pointing to larger
accessibility issues.
Digital inclusion has become a critical social issue
to the nearly 61 million Americans with disabilities.
Even though the web offers a wealth of resources,
only half of the American population living with a
disability uses the Internet daily. This statistic can
be explained by the fact that 98 percent of websites
do not meet accessibility standards, ultimately
alienating an entire demographic of potential users.
Because users with disabilities cannot utilize technologies
as seamlessly as non-disabled users, the
growing need for digital inclusion is rapidly transforming
how businesses must present their products
and services online.
Though the Americans with Disabilities Act (ADA)
pre-dates the Internet as we know it today, we now
live in an interconnected world, one that is reliant on
the web to deliver information, services, and resources
through multiple online channels. As businesses
and their brick-and-mortar locations become more
digitally dependent on websites to transact business
with both prospective and existing customers, a
strong case has been made for these services to be
accessible to everyone, including individuals with
disabilities.
The Nexus Between Physical Locations
and Websites
The fight for disability rights has been in full motion
for some time, so most of us in the multifamily
space have heard the term “surf-by-lawsuit,” where
there is a legal push to tie ADA compliance into
online services. The number of surf-by-lawsuits has
more than tripled in the last two years, and according
to a current report, website accessibility lawsuits
are now being filed at the rate of 1-per hour. The top
states for litigation are California, New York, Florida,
New Jersey, and Texas, but these lawsuits are occurring
nationwide.
The basis for most surf-by-lawsuits is what is known
1 6 0

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MULTIFAMILY
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as the “nexus theory,” where a website
is proven to be an extension of
a business’ physical location. This
theory came to light a few years ago
in a lawsuit against a grocery store
chain, where it was concluded that
the website was an extension of
the store itself. The court ordered
the chain to bring its website into
conformance, adopt accessibility
policies, and conduct ongoing
compliance audits. The court also
awarded the plaintiff more than
$100,000 in attorneys’ fees.
Recently, a surf-by-lawsuit, Robles
vs. Domino’s Pizza, made its way
through the legal system and into
the hands of the U.S. Supreme
Court. The nexus theory was used in
this case, and in a landmark decision
by the U.S. Supreme Court, a
federal appeals court’s conclusion
that Domino’s inaccessible website
violated the terms of the ADA was
upheld. This ruling has sent shock
waves across the business community,
opening the flood gates for
even more web accessibility litigation.
Multifamily housing sits at the top of
the high-risk list for surf-by lawsuits.
Not only is housing a highly
regulated industry, but it also serves
as the model for non-discrimination
under the Fair Housing Act. With
interconnected websites extending
digital services from apartment
communities’ physical buildings,
multifamily clearly ties into the nexus
theory, as well.
Bringing Your Digital
Services Into Compliance
Making your property’s website accessible
will not be easy or inexpensive.
Most multifamily professionals
rely on specialized providers for
their digital services, and many of
those providers state they code to
Best Practices – but what does this
really mean? For most, it means they
used an online testing tool, such
as WAVE, or the Web Accessibility
Evaluation Tool.
Although it is a great start, WAVE
can only detect less than 20 percent
of WCAG 2.1 Level AA errors. WCAG,
or “Web Content Accessibility Guidelines,”
is the most reliable blueprint
for web accessibility standards. It
was originally implemented 20 years
ago by the World Wide Web Consortium,
which currently has over 400
members that contribute to creating
an array of guidelines, code examples,
and standards. By meeting
WGAC 2.1 Level AA standards, your
website will become compliant with
ADA specifications. WGAC 2.1 has
even been referenced in several
court settlements, initially utilized in
a structured negotiation agreement

with the National Federation of the
Blind.
Bringing your digital services into
compliance will not be a one and
done solution. WCAG will continue
to evolve at a rapid rate; therefore,
keeping pace with the latest version
will require a dedicated team of developers,
designers, and researchers
willing to stay abreast with the most
recent changes. To be fully compliant,
you must ensure that your property-level
marketing websites, lead
forms, tour requests, rental applications,
portals, and payments azdhere
to all recent WCAG guidelines.
Anyone, who is not able to access
information or transact business
through your community website, will
increase your liability tenfold.
The Internet has impacted the way
we search for information, respond
to advertisements, make purchasing
decisions, and exchange money.
Access to online information, tools,
resources, and services should
not be limited, especially to people
living with disabilities. As the world
continues to become increasingly
interconnected, technology adoption
repeatedly proves itself as a defining
factor in human progress. It is our
responsibility, as a society, to ensure
that no one is left in the dark.
Kerry W. Kirby is a renowned entrepreneur, speaker, and technology innovator.
He is the founder and CEO of 365 Connect, a leading provider of
award-winning digital marketing, leasing, and resident service platforms
for the multifamily housing industry. Highly recognized in the technology
community, Kerry is the recipient of the prestigious Louisiana Governor’s
Technology Award, and is named as one of most influential entrepreneurs
on the Silicon Bayou.
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End of
the Trade Show
EDUCATION-BASED MARKETING finds its
way to the Multifamily Apartment Industry.
Multifamily Leadership is focused on
improving innovation in Multifamily while
redirecting millions of dollars to better
product design and technology, and providing
a sustainable way for brands to get
more clients.
The conference model has not changed
over the last 50 years but it desperately
needs to since it is impossible for busy decision-makers
to attend every association
meeting, product demo, trade show, user
conference, and industry conference. In
fact, many vendors continue to participate
in these events, despite experiencing poor
results, rising costs, and favoritism over
exhibit space positioning.
Additionally, trade shows generate an exorbitant
amount of waste each year with an
incredible 600,000 tons of trash turned out
annually by the 60 million people who attend
these events. This staggering amount
of waste has a huge environmental impact.
Multifamily companies now have an option
for going green while featuring more of
their product line than would fit in their
trade show booth. They also have an
indefinite amount of time to present their
products to an executive who can watch at
his or her leisure without the pressure of
having to “pitch” within a short amount of
time and with distractions from the trade
show floor.
Trade shows are an antiquated model that
is in desperate need of innovation.
There are much better ways to inform customers
of new products. As the online marketplace
expands - we buy online, network
online, sell online, date online, learn online,
and consume massive amounts of content
online - resistance to this change feels safe
but is very dangerous, as it exposes us to
the greater risk of becoming irrelevant.
Just as Netflix challenged an industry that
did not innovate fast enough to survive,
we plan to change the game within the
multifamily housing sphere,
making these resources affordable
and accessible to all. We
would be remiss as a company
whose main focus is on using
innovation to better the lives
of all those involved with the
multifamily industry, if we did
not present a solution that will
revolutionize the industry as a
whole.
We are now in a market where
products require educating
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BY: PATRICK ANTRIM, CEO MULTIFAMILY LEADERSHIP
potential customers. The more complex the product or
service, the more time it takes to transfer that knowledge
to potential clients. A typical sales representative
would attempt to transfer that knowledge over coffee,
scheduling an online demo, a dinner meeting, trade show
meetups, and client sales calls. This process can be time
consuming, costly, and becomes a challenge for both the
client and the sales rep.
Potential clients can now get what they need from innovative
brands through video and modern technology - giving
them an easy way to discover and learn about the product
offering. Imagine having the uninterrupted focus of your
ideal client, one-on-one, with no other competition allowing
you to showcase your product and deliver valuable
information your clients need to know about the Multifamily
Apartment Industry.
85% of buyers don’t want to talk to a salesperson before
they are ready to buy. This is why the Multifamily Leadership
platform, together with the delivery channel MultifamilyStudios.com,
is most familiar to a Netflix viewing
experience. This makes it easy for multifamily professionals
to discover and learn about products.
Vendors should also focus on the buyer journey. You
never want to make your customers do hard work to learn
about your offer. Sometimes asking them to attend shows
is just one of the hurdles.
With the Multifamily Leadership Exhibitor Hall we are able
to reach far beyond those that attend live events. There
are more than 17 million jobs that support our industry.
Technology is advancing at a rapid pace and industry
innovators just cannot wait for the next conference that
will introduce a cutting-edge, new product.
However, with more businesses refraining from attending
traditional conferences, the exhibitor hall is a groundbreaking
product for many multifamily leaders — simply
because there is no other platform on the market designed
to reach decision-makers so seamlessly.
This platform will allow innovation to flow, unrestricted
from high sponsorship fees and competition with big-budget
incumbents. It’s time we bring different innovators
of the industry together in a more meaningful and fair
partnership.
Given the nature of how events are funded - typically by
the sponsors (yet the sponsors are not allowed to be
overly salesy) - this has created a problem in the industry
INTRODUCING SWIM LANES FOR
MULTIFAMILY
A “swim lane” is similar to what you might experience searching
for a show on Netflix.
Pictured to the left, is a snapshot of the Exhibitor Hall showcase
within multifamilystudios.com. Additional swim lanes will
include more specific topics such as Shared Rentals and Flexibile
Living, IoT, Smart Home, Leadership, Finance, Original Shows,
Dinner Talks and live on demand recordings of interviews and
summit sessions.
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for both product innovators and potential clients.
Innovation is stifled because people can’t find
ways to understand the products - this impacts our
industry.
on failed follow-up demos and now that the industry
is moving at such a fast pace, companies are
becoming more reliant on these industry partners to
operate their company.
Positioning a product requires a brand to create
awareness, offer unique presentations on how the
product works, how the product would solve an
industry problem and who the product is helping.
You simply can’t rush the process and executives
need to be able to understand these elements to
the business.
The Multifamily leader of the future will be held
accountable to more than just profits. The most
important factor for success is bringing Multifamily
Real Estate fundamentals together with innovation,
leadership, and technology.
The executive of the future will have to evaluate
these offerings so they build a forward looking
business. Leaders don’t have the time to catch up
Multifamily Leadership has already produced vendor
shows featuring LG Electronics - a global brand
delivering a smart living experience at the next level,
CheckpointID - one of the fastest growing companies
in Multifamily solving fraud issues and safety,
PointCentral - who is shaping the future of smart
automation and connected devices, SmartRent - with
their smart apartments and connected communities,
365Connect - who is powering the resident lifecycle,
and more shows are coming!
Right now the exhibitor hall is by invitation only. If
you have a product or brand that is helping companies
every step of the way, feel free to reach out and
request an invite at MultifamilyTradeShow.com
The trade show industry produces an enormous amount of waste - 600,000 tons to be exact, making it the second largest producer of waste next to the
construction industry.
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We bring the trade show to you!
MultifamilyTradeShow.com
This is for Multifamily Operators
who are looking for a better way
to discover products.
This is for Multifamily Vendors
who are looking for a better way
to get clients.
Watch on demand vendor shows, product
demos, and interviews for FREE in the
Exhibitor Hall at MultifamilyStudios.com,
Don’t have a vendor show? Let us help.
Start getting clients on demand.
Learn more at MultifamilyTradeShow.com
10X
RESULTS
A proven approach to reduce your time
and costs discovering and introducing
new products in Multifamily.
GET EDUCATED
BEFORE YOU BUY
85% of buyers don’t want to talk to
a salesperson until they are ready to buy.
We make it easy for clients 24/7.
WATCH AND
LEARN
We have a much better way to inform
clients of products using video
and modern technology.
7633 E. Acoma Dr., Ste. 206
Scottsdale, AZ 85260
Phone : 480-719-4409
Toll Free: 800-803-8094
GET STARTED
TODAY!
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Operations Simplified.
The SmartRent platform empowers multifamily
teams by helping to reduce inefficiencies and
convert leads to leases. We integrate with Yardi,
RealPage, Entrata and other PMS systems
to provide just one platform to manage all
data. Use our web and mobile app to simplify
operations, streamline processes and save
money all while driving ancillary revenue.
• Access control management
• Asset protection
• Increase operational efficiencies
• Energy efficiency
• Real time activity notifications
• Ancillary revenue, increased NOI
Learn more about our property management offerings
at smartrent.com/multifamilyleadership
smartrent.com | (844) 479-1555 | @smartrentdotcom
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