MT_Lettings_Brochure

professional | proactive | proven

hello
Thank you for inviting us to talk
to you about letting your property.
In our experience, many agents operate their
letting business from the corner of a desk, treating
the renting of property almost as a ‘side order’ or
poor relation of their sales department.
We however take our responsibilities as a professional
letting agent as seriously as if you had asked us to
act as your selling agent.
Our dedicated office employs a fully trained
team of seven full time professionals who provide
a thorough and comprehensive service – whether
you are looking to have us fully manage your property
or purely find a tenant.
This also includes providing a full brochure with
photographs and above all being professional
and proactive with everyone at all times.
It seems like these principles are noticed too –
because they’re exactly the words and sentiments
our customers express when we ask them what
they think of our service.
This is particularly true when it comes to keeping
in touch – one of the things our customers often
mention we do well.
We hope this brochure gives you a flavour of our
business, but please don’t hesitate to get in touch
with any of my team if you have any questions.
Giovanna Rimmer MARLA
Lettings Director
professional
“I am extremely satisfied with the service level
and value for money you have provided over
the years... your support to the tenant and
me in times of emergency has been superb.”
proactive
“You keep in touch and deal
with issues promptly so we have
confidence that things are under
control. Always pleasant and friendly.”
WHAT DO OUR
LANDLORDS THINK?
99% would
recommend
us
source: Survey of 70 landlords by Rethink Marketing, Oct 2018.
proven
% totally agreeing or agreeing we are...
good with detail 97%
knowledgeable & intelligent
reliable, sincere & professional
good at making you feel valued
forward-thinking
pleasant to deal with
good at listening
source: Survey of landlords by Rethink Marketing, Oct 2018.
%ages are of respondents (71) expressing an opinion.
97%
97%
98%
100%
100%
100%

making your
home look its best
When it comes to marketing,
our lettings properties get just
the same love and attention as
those we sell – which we believe
makes us a pretty unique...
fantastic photography
The old saying ‘a picture paints a thousand words’ is particularly
true when it comes to marketing properties. We make sure we
photograph your property to make it look its finest – taking great
care and using the best angles and lighting.
fantastic, informative,
magazine-style property brochures
Although the internet is an important search-tool, a welldesigned,
engaging and a thoughtfully written brochure with lots
of information is very important. This will ensure more informed
applicants, higher quality viewings and a quicker, more reliable sale.
location, location, location!
We all know the old saying, but how true it is!
This is why our property details show people the distance
to the things that are important to them – schools, station,
the M5 and even the nearest place to buy a pint of milk!
professional
When you decide
to instruct us, we
gather as much detail
about your property
as possible – from
the location of the
nearest bus stop to
the age of the boiler
– so we have these
facts to hand for your
prospective tenant.
descriptions in English
Long, room-by-room descriptions are a bit old
fashioned now. Instead, we do an ‘editorial-style’
description that brings out your property’s best
features much better, to really help it come to life.
consider this
Don’t want dogs or smokers? Here we highlight things
that the tenant needs to know before coming to view.
It’s a great time-saver all-round...

an empty property
doesn’t pay
We work hard to ensure we keep
your property earning rent for you
as quickly as possible.
LOCAL & REGIONAL
proactive
“They are particularly
good at staying in touch,
getting new tenants
quickly. Great staff.”
professional
“They know the market
well, and are able to find
new tenants quickly.”
Our own website allows
people to see your
property fully, whether on
the smallest smart phone
or the biggest computer.
NATIONAL
(and even international!)
Unmissable offices
In the paper
Everybody knows our offices –
right in the centre of Clevedon and
Yatton. They’re stylish and inviting,
with wide, eye-catching windows,
and a backlit property display inside
allowing people to browse the
properties we have on offer.
Longer opening: longer
property promotion
Everyone’s getting busier and
busier. That’s why we open later
on weekdays, helping more people
view your property.
Powerful though technology
is, there’s still a place for the
papers. We advertise a selection
of properties to generate
enquiries for ALL those on
our books. Find us in the
North Somerset Times.
Mailing magic
Not many agents still do this
– but it’s effective. As well as
emailing your property details,
once you’ve approved them,
to our large database of tenants,
we’ll even post them to the
people we know to be looking
for a property like yours.
We’ll also phone those suitable
applicants and start to book
early viewings.
It’s all about the internet
Having a strong internet presence is crucial to being seen
by tenants. That’s why you’ll find us on the main sites like:
• rightmove.co.uk – the UK’s biggest property website where
7/10* of all home-movers turn to first when looking for a property
• marktempler.co.uk – our stunning new website provides
a fantastic showcase for your property – including floorplans,
pictures and full descriptions (turn back a page to see more).
*source: Rightmove Press Office

Aga, our Lettings
Consultant
we won’t just find tenants.
we’ll find great ones.
Finding tenants quickly is important, but finding
great ones – who’ll pay the rent on time, every
month and look after your property as if it is
their own – is even more important…
“We believe that happy tenants
make good tenants – so we
go to great lengths to listen
to them and look after them.”
specialist consultant
to find the best tenants
We believe we are one of the only letting agents to have
a specialist lettings consultant – dedicated to meet, greet
and source the best possible tenants for your property.
we accompany ALL
viewings – every time
We make sure we always accompany
prospective tenants on a viewing,
so we get to understand their needs
as well as what they might be like
as tenants of your property.
thorough referencing
procedure
Carrying out a thorough reference
requires specialist skills, so we employ
an independent reference company to
check all applicants’ credit history, current
employment and accommodation status.
meet your tenants
Some of our landlords like to
meet their prospective tenants
before a tenancy is signed.
Of course we’re happy to
arrange this.
looking after your tenants
We also believe in the simple truth that happy tenants
make good tenants. We provide a ‘good tenant guide’
and an inventory with instructions for the appliances
and any other details relating to the property that your
tenant will need to know.
Throughout the tenancy we ensure we do everything
possible to respond to their queries and needs as soon
we can – we even give them a bottle of wine on arrival!
deposits
All tenants are required to pay a deposit at the
beginning of their tenancy, equivalent of five weeks’ rent.
To assist with this process we insist that a full Inventory
& Schedule of Condition is prepared so that we can make
a sensible comparison of property’s condition at the end
vs the beginning of a tenancy.
proactive
“The staff I have dealt with are always helpful and
have both my and the tenants’ interest at heart.”
professional
“Personal service, they all know me
and are helpful and friendly to deal with.
Quality of tenant also excellent.”
Giovanna, our Lettings Director

looking after your property
Our Full Management Service gives landlords who prefer not
to have to look after their property themselves the reassurance
of knowing there’s someone to hand if any issues arise.
a single point of
contact for your tenants
Unless you’re a fan of 2am phone calls
about blocked drains, with our Full
Management Service your tenants
will have a single point of contact
for all their queries.
Dawn Nash
Lucy Kerswell
dedicated and experienced
property managers
Our dedicated property management team
are on hand to provide a thorough service
ensuring your property is managed to the
highest standard throughout your tenancy.
We operate a well-organised follow-up
system for any maintenance or repairs,
keeping you informed along the way.
Debbie,
our Operations
Director
you’re in control
If any repairs or maintenance are necessary we will
always seek your approval before commissioning
any work, unless we are unable to reach you in an
emergency like a leaking pipe or broken window.
tradesmen you can trust
With our managed service, when your property
requires any maintenance or repairs, we have access
to specialist contractors, enabling us to get the job
done efficiently on your behalf.
regular inspections
Our tenancy team will inspect your property every
three months to ensure that your tenants are looking
after it well, and report back with any problems
arising – reducing the likelihood of a small problem
becoming a larger one.
monthly reporting
Each month we will send you a statement of account
including details of any expenditure or deductions.
The balance of rent will be paid directly into your
bank account within four working days.
proactive
“They keep me informed of inspections and any
problems, phone me in emergency situations,
organise for tradesmen to make repairs etc.
Provide me with a stress-free rental process.”
professional
“Sorts out problems with property
very quickly and getting quotes
sorted out quickly.”

choose the service to suit you
We have a choice of services to suit every need. Many landlords,
especially those who aren’t nearby or who prefer not to look
after the property themselves, opt for our Full Management service;
while some landlords simply want us to find and reference the
tenants before handing over to them to look after.
The choice is yours...
£
For current
fees & charges
go to
www.marktempler.
co.uk/landlords/
services-fees
Use this table to find the right service for you
Carefully photography your property and prepare floorplan so tenants can see layout
Prepare full colour brochures for self-selection display in our office
Advertise on this site and rightmove.co.uk
Weekly newspaper advertising
Match your property to tenants on our books
Put up eye-catching ‘to let’ board (where permitted and if you approve)
Accompany viewings
Continuous communication and feedback until your property is let
Carry out detailed tenant reference with credit checks
Prepare Tenancy Agreements
Arrange comprehensive inventory and schedule of condition by an independent clerk (additional charge applies)
Take gas and electricity meter readings and transfer accounts to new tenants
Take deposit and submit to DPS on your behalf
Take first month’s rent
Arrange safety checks as required
Carry out regular property inspections and send written report to you
Manage any professional dispute/complaints
Collect rent each month and chase as necessary
Send you monthly statements
Provide 24/7 emergency call-out service as only point of contact for tenants
Arrange repairs or maintenance for property as required using your preferred contractors or your own
Manage tenancy renewals and re-lets
Issue legal notices as necessary
Carry out end of tenancy check out
Manage return of deposit via DPS
Offer legal advice to landlord as required
Tenant Find Service
a
Full Management Service
a

your lettings & management team
our lettings team
• carry out viewings
• feed back to landlords after viewings
• secure and agree application for property and reference prospective tenant
• deal with all general enquiries on the property
• constant communication with landlord until tenant reference is complete
and ready to hand over to tenancy team
our maintenance team
• deal with day to day issues the tenant reports
• liaise with contractors to organise quotes/work at the property
• communicate with landlord until works are completed
• organise annual safety checks
• general administration relating to the property/tenancy
our tenancy team
• draw up tenancy agreements and prescribed information
relating to the deposit
our management team
• making sure we give you the best service
in the letting of our property
• set up a standing order for future rent payments
Mark Templer FNAEA MARLA
Managing Director
Debbie Durant MARLA
Operations Director
Giovanna Rimmer MARLA
Lettings Director
• advise the utility companies of the name(s) of tenant(s)
and tenancy start date
expertise beyond letting...
residential sales
Like our Residential Lettings & Management team, our Residential Sales
team abide by the guiding principles of being professional and proactive
– particularly when it comes to keeping in touch. We understand how
important it is to get this right – not too much and definitely not too little.
Speak to your local office to find out more.
commercial
If you have a warehouse, shop or office anywhere within
North Somerset that you need to sell or rent we can help.
Our advice can extend into assessing potential for development
or if a change in planning permission will assist.
• organise an Inventory and Schedule of Condition at the property
with photos and meter readings before the tenant moves in
• collect the first month’s rent and deposit
• carry out quarterly inspections at the property and report
back to landlord
• carry out the final check out inspection and deal with
any deposit deductions needed.

get in touch...
Clevedon Rental
find us
6 Kenn Road
Clevedon
BS21 6EL
call us
01275 343 322
email us
rental@marktempler.co.uk
Yatton Rental
find us
57 High Street
Yatton
BS49 4EQ
call us
01934 833 253
email us
rental@marktempler.co.uk
Charity support
We support a different
charity each year.
See our website for
our current choice.
New to letting?
See our comprehensive
‘Guide for Landlords’ at
marktempler.co.uk/
guides/landlords
find us online...
www.marktempler.co.uk
For your reassurance, regulated by…
We’re members of the National Association of Estate Agents,
Association of Residential Letting Agents and The Property
Ombudsman – and abide by their strict codes of conduct to
ensure the service we provide is of the highest level.
Mark Templer and Company Ltd.
Registered in England Number: 4480482. VAT Number: 650407168.
Registered address: 30–31, St James Place, Bristol BS16 9JB.
Written and designed by Rethink Marketing