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professional | proactive | proven
hello<br />
Thank you for inviting us to talk<br />
to you about letting your property.<br />
In our experience, many agents operate their<br />
letting business from the corner of a desk, treating<br />
the renting of property almost as a ‘side order’ or<br />
poor relation of their sales department.<br />
We however take our responsibilities as a professional<br />
letting agent as seriously as if you had asked us to<br />
act as your selling agent.<br />
Our dedicated office employs a fully trained<br />
team of seven full time professionals who provide<br />
a thorough and comprehensive service – whether<br />
you are looking to have us fully manage your property<br />
or purely find a tenant.<br />
This also includes providing a full brochure with<br />
photographs and above all being professional<br />
and proactive with everyone at all times.<br />
It seems like these principles are noticed too –<br />
because they’re exactly the words and sentiments<br />
our customers express when we ask them what<br />
they think of our service.<br />
This is particularly true when it comes to keeping<br />
in touch – one of the things our customers often<br />
mention we do well.<br />
We hope this brochure gives you a flavour of our<br />
business, but please don’t hesitate to get in touch<br />
with any of my team if you have any questions.<br />
Giovanna Rimmer MARLA<br />
<strong>Lettings</strong> Director<br />
professional<br />
“I am extremely satisfied with the service level<br />
and value for money you have provided over<br />
the years... your support to the tenant and<br />
me in times of emergency has been superb.”<br />
proactive<br />
“You keep in touch and deal<br />
with issues promptly so we have<br />
confidence that things are under<br />
control. Always pleasant and friendly.”<br />
WHAT DO OUR<br />
LANDLORDS THINK?<br />
99% would<br />
recommend<br />
us<br />
source: Survey of 70 landlords by Rethink Marketing, Oct 2018.<br />
proven<br />
% totally agreeing or agreeing we are...<br />
good with detail 97%<br />
knowledgeable & intelligent<br />
reliable, sincere & professional<br />
good at making you feel valued<br />
forward-thinking<br />
pleasant to deal with<br />
good at listening<br />
source: Survey of landlords by Rethink Marketing, Oct 2018.<br />
%ages are of respondents (71) expressing an opinion.<br />
97%<br />
97%<br />
98%<br />
100%<br />
100%<br />
100%
making your<br />
home look its best<br />
When it comes to marketing,<br />
our lettings properties get just<br />
the same love and attention as<br />
those we sell – which we believe<br />
makes us a pretty unique...<br />
fantastic photography<br />
The old saying ‘a picture paints a thousand words’ is particularly<br />
true when it comes to marketing properties. We make sure we<br />
photograph your property to make it look its finest – taking great<br />
care and using the best angles and lighting.<br />
fantastic, informative,<br />
magazine-style property brochures<br />
Although the internet is an important search-tool, a welldesigned,<br />
engaging and a thoughtfully written brochure with lots<br />
of information is very important. This will ensure more informed<br />
applicants, higher quality viewings and a quicker, more reliable sale.<br />
location, location, location!<br />
We all know the old saying, but how true it is!<br />
This is why our property details show people the distance<br />
to the things that are important to them – schools, station,<br />
the M5 and even the nearest place to buy a pint of milk!<br />
professional<br />
When you decide<br />
to instruct us, we<br />
gather as much detail<br />
about your property<br />
as possible – from<br />
the location of the<br />
nearest bus stop to<br />
the age of the boiler<br />
– so we have these<br />
facts to hand for your<br />
prospective tenant.<br />
descriptions in English<br />
Long, room-by-room descriptions are a bit old<br />
fashioned now. Instead, we do an ‘editorial-style’<br />
description that brings out your property’s best<br />
features much better, to really help it come to life.<br />
consider this<br />
Don’t want dogs or smokers? Here we highlight things<br />
that the tenant needs to know before coming to view.<br />
It’s a great time-saver all-round...
an empty property<br />
doesn’t pay<br />
We work hard to ensure we keep<br />
your property earning rent for you<br />
as quickly as possible.<br />
LOCAL & REGIONAL<br />
proactive<br />
“They are particularly<br />
good at staying in touch,<br />
getting new tenants<br />
quickly. Great staff.”<br />
professional<br />
“They know the market<br />
well, and are able to find<br />
new tenants quickly.”<br />
Our own website allows<br />
people to see your<br />
property fully, whether on<br />
the smallest smart phone<br />
or the biggest computer.<br />
NATIONAL<br />
(and even international!)<br />
Unmissable offices<br />
In the paper<br />
Everybody knows our offices –<br />
right in the centre of Clevedon and<br />
Yatton. They’re stylish and inviting,<br />
with wide, eye-catching windows,<br />
and a backlit property display inside<br />
allowing people to browse the<br />
properties we have on offer.<br />
Longer opening: longer<br />
property promotion<br />
Everyone’s getting busier and<br />
busier. That’s why we open later<br />
on weekdays, helping more people<br />
view your property.<br />
Powerful though technology<br />
is, there’s still a place for the<br />
papers. We advertise a selection<br />
of properties to generate<br />
enquiries for ALL those on<br />
our books. Find us in the<br />
North Somerset Times.<br />
Mailing magic<br />
Not many agents still do this<br />
– but it’s effective. As well as<br />
emailing your property details,<br />
once you’ve approved them,<br />
to our large database of tenants,<br />
we’ll even post them to the<br />
people we know to be looking<br />
for a property like yours.<br />
We’ll also phone those suitable<br />
applicants and start to book<br />
early viewings.<br />
It’s all about the internet<br />
Having a strong internet presence is crucial to being seen<br />
by tenants. That’s why you’ll find us on the main sites like:<br />
• rightmove.co.uk – the UK’s biggest property website where<br />
7/10* of all home-movers turn to first when looking for a property<br />
• marktempler.co.uk – our stunning new website provides<br />
a fantastic showcase for your property – including floorplans,<br />
pictures and full descriptions (turn back a page to see more).<br />
*source: Rightmove Press Office
Aga, our <strong>Lettings</strong><br />
Consultant<br />
we won’t just find tenants.<br />
we’ll find great ones.<br />
Finding tenants quickly is important, but finding<br />
great ones – who’ll pay the rent on time, every<br />
month and look after your property as if it is<br />
their own – is even more important…<br />
“We believe that happy tenants<br />
make good tenants – so we<br />
go to great lengths to listen<br />
to them and look after them.”<br />
specialist consultant<br />
to find the best tenants<br />
We believe we are one of the only letting agents to have<br />
a specialist lettings consultant – dedicated to meet, greet<br />
and source the best possible tenants for your property.<br />
we accompany ALL<br />
viewings – every time<br />
We make sure we always accompany<br />
prospective tenants on a viewing,<br />
so we get to understand their needs<br />
as well as what they might be like<br />
as tenants of your property.<br />
thorough referencing<br />
procedure<br />
Carrying out a thorough reference<br />
requires specialist skills, so we employ<br />
an independent reference company to<br />
check all applicants’ credit history, current<br />
employment and accommodation status.<br />
meet your tenants<br />
Some of our landlords like to<br />
meet their prospective tenants<br />
before a tenancy is signed.<br />
Of course we’re happy to<br />
arrange this.<br />
looking after your tenants<br />
We also believe in the simple truth that happy tenants<br />
make good tenants. We provide a ‘good tenant guide’<br />
and an inventory with instructions for the appliances<br />
and any other details relating to the property that your<br />
tenant will need to know.<br />
Throughout the tenancy we ensure we do everything<br />
possible to respond to their queries and needs as soon<br />
we can – we even give them a bottle of wine on arrival!<br />
deposits<br />
All tenants are required to pay a deposit at the<br />
beginning of their tenancy, equivalent of five weeks’ rent.<br />
To assist with this process we insist that a full Inventory<br />
& Schedule of Condition is prepared so that we can make<br />
a sensible comparison of property’s condition at the end<br />
vs the beginning of a tenancy.<br />
proactive<br />
“The staff I have dealt with are always helpful and<br />
have both my and the tenants’ interest at heart.”<br />
professional<br />
“Personal service, they all know me<br />
and are helpful and friendly to deal with.<br />
Quality of tenant also excellent.”<br />
Giovanna, our <strong>Lettings</strong> Director
looking after your property<br />
Our Full Management Service gives landlords who prefer not<br />
to have to look after their property themselves the reassurance<br />
of knowing there’s someone to hand if any issues arise.<br />
a single point of<br />
contact for your tenants<br />
Unless you’re a fan of 2am phone calls<br />
about blocked drains, with our Full<br />
Management Service your tenants<br />
will have a single point of contact<br />
for all their queries.<br />
Dawn Nash<br />
Lucy Kerswell<br />
dedicated and experienced<br />
property managers<br />
Our dedicated property management team<br />
are on hand to provide a thorough service<br />
ensuring your property is managed to the<br />
highest standard throughout your tenancy.<br />
We operate a well-organised follow-up<br />
system for any maintenance or repairs,<br />
keeping you informed along the way.<br />
Debbie,<br />
our Operations<br />
Director<br />
you’re in control<br />
If any repairs or maintenance are necessary we will<br />
always seek your approval before commissioning<br />
any work, unless we are unable to reach you in an<br />
emergency like a leaking pipe or broken window.<br />
tradesmen you can trust<br />
With our managed service, when your property<br />
requires any maintenance or repairs, we have access<br />
to specialist contractors, enabling us to get the job<br />
done efficiently on your behalf.<br />
regular inspections<br />
Our tenancy team will inspect your property every<br />
three months to ensure that your tenants are looking<br />
after it well, and report back with any problems<br />
arising – reducing the likelihood of a small problem<br />
becoming a larger one.<br />
monthly reporting<br />
Each month we will send you a statement of account<br />
including details of any expenditure or deductions.<br />
The balance of rent will be paid directly into your<br />
bank account within four working days.<br />
proactive<br />
“They keep me informed of inspections and any<br />
problems, phone me in emergency situations,<br />
organise for tradesmen to make repairs etc.<br />
Provide me with a stress-free rental process.”<br />
professional<br />
“Sorts out problems with property<br />
very quickly and getting quotes<br />
sorted out quickly.”
choose the service to suit you<br />
We have a choice of services to suit every need. Many landlords,<br />
especially those who aren’t nearby or who prefer not to look<br />
after the property themselves, opt for our Full Management service;<br />
while some landlords simply want us to find and reference the<br />
tenants before handing over to them to look after.<br />
The choice is yours...<br />
£<br />
For current<br />
fees & charges<br />
go to<br />
www.marktempler.<br />
co.uk/landlords/<br />
services-fees<br />
Use this table to find the right service for you<br />
Carefully photography your property and prepare floorplan so tenants can see layout<br />
Prepare full colour brochures for self-selection display in our office<br />
Advertise on this site and rightmove.co.uk<br />
Weekly newspaper advertising<br />
Match your property to tenants on our books<br />
Put up eye-catching ‘to let’ board (where permitted and if you approve)<br />
Accompany viewings<br />
Continuous communication and feedback until your property is let<br />
Carry out detailed tenant reference with credit checks<br />
Prepare Tenancy Agreements<br />
Arrange comprehensive inventory and schedule of condition by an independent clerk (additional charge applies)<br />
Take gas and electricity meter readings and transfer accounts to new tenants<br />
Take deposit and submit to DPS on your behalf<br />
Take first month’s rent<br />
Arrange safety checks as required<br />
Carry out regular property inspections and send written report to you<br />
Manage any professional dispute/complaints<br />
Collect rent each month and chase as necessary<br />
Send you monthly statements<br />
Provide 24/7 emergency call-out service as only point of contact for tenants<br />
Arrange repairs or maintenance for property as required using your preferred contractors or your own<br />
Manage tenancy renewals and re-lets<br />
Issue legal notices as necessary<br />
Carry out end of tenancy check out<br />
Manage return of deposit via DPS<br />
Offer legal advice to landlord as required<br />
Tenant Find Service<br />
a<br />
Full Management Service<br />
a
your lettings & management team<br />
our lettings team<br />
• carry out viewings<br />
• feed back to landlords after viewings<br />
• secure and agree application for property and reference prospective tenant<br />
• deal with all general enquiries on the property<br />
• constant communication with landlord until tenant reference is complete<br />
and ready to hand over to tenancy team<br />
our maintenance team<br />
• deal with day to day issues the tenant reports<br />
• liaise with contractors to organise quotes/work at the property<br />
• communicate with landlord until works are completed<br />
• organise annual safety checks<br />
• general administration relating to the property/tenancy<br />
our tenancy team<br />
• draw up tenancy agreements and prescribed information<br />
relating to the deposit<br />
our management team<br />
• making sure we give you the best service<br />
in the letting of our property<br />
• set up a standing order for future rent payments<br />
Mark Templer FNAEA MARLA<br />
Managing Director<br />
Debbie Durant MARLA<br />
Operations Director<br />
Giovanna Rimmer MARLA<br />
<strong>Lettings</strong> Director<br />
• advise the utility companies of the name(s) of tenant(s)<br />
and tenancy start date<br />
expertise beyond letting...<br />
residential sales<br />
Like our Residential <strong>Lettings</strong> & Management team, our Residential Sales<br />
team abide by the guiding principles of being professional and proactive<br />
– particularly when it comes to keeping in touch. We understand how<br />
important it is to get this right – not too much and definitely not too little.<br />
Speak to your local office to find out more.<br />
commercial<br />
If you have a warehouse, shop or office anywhere within<br />
North Somerset that you need to sell or rent we can help.<br />
Our advice can extend into assessing potential for development<br />
or if a change in planning permission will assist.<br />
• organise an Inventory and Schedule of Condition at the property<br />
with photos and meter readings before the tenant moves in<br />
• collect the first month’s rent and deposit<br />
• carry out quarterly inspections at the property and report<br />
back to landlord<br />
• carry out the final check out inspection and deal with<br />
any deposit deductions needed.
get in touch...<br />
Clevedon Rental<br />
find us<br />
6 Kenn Road<br />
Clevedon<br />
BS21 6EL<br />
call us<br />
01275 343 322<br />
email us<br />
rental@marktempler.co.uk<br />
Yatton Rental<br />
find us<br />
57 High Street<br />
Yatton<br />
BS49 4EQ<br />
call us<br />
01934 833 253<br />
email us<br />
rental@marktempler.co.uk<br />
Charity support<br />
We support a different<br />
charity each year.<br />
See our website for<br />
our current choice.<br />
New to letting?<br />
See our comprehensive<br />
‘Guide for Landlords’ at<br />
marktempler.co.uk/<br />
guides/landlords<br />
find us online...<br />
www.marktempler.co.uk<br />
For your reassurance, regulated by…<br />
We’re members of the National Association of Estate Agents,<br />
Association of Residential Letting Agents and The Property<br />
Ombudsman – and abide by their strict codes of conduct to<br />
ensure the service we provide is of the highest level.<br />
Mark Templer and Company Ltd.<br />
Registered in England Number: 4480482. VAT Number: 650407168.<br />
Registered address: 30–31, St James Place, Bristol BS16 9JB.<br />
Written and designed by Rethink Marketing