FBR Issue 4 - 2019
Top Franchises for Veterans | Most Innovative Franchises | Senior Care Franchises
Top Franchises for Veterans | Most Innovative Franchises | Senior Care Franchises
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Franchise Business<br />
REVIEW<br />
Ratings and Reviews of Today’s Top Franchises<br />
<strong>2019</strong> <strong>Issue</strong> 4<br />
Most Innovative<br />
Franchises P. 18<br />
Top Senior Care<br />
Franchises P. 25<br />
SPECIAL REPORT<br />
<strong>2019</strong> TOP<br />
FRANCHISES<br />
FOR VETERANS<br />
AMAZING ATHLETES<br />
MOSQUITO JOE<br />
VISITING ANGELS<br />
BRIGHTSTAR CARE<br />
HOUSEMASTER and more... P. 10<br />
FRANCHISEE SPOTLIGHT:<br />
Justin and Stephanie Clarey<br />
TWO MEN AND A TRUCK ® P. 9<br />
Gary Fortcher and Kathleen Mulligan<br />
WILD BIRDS UNLIMITED P. 17
OPEN A BUSINESS THAT’S<br />
ALWAYS IN DEMAND<br />
#1 IN FRANCHISEE SATISFACTION*<br />
UNPARALLELED<br />
SUPPORT<br />
We provide extensive<br />
support and guidance to help<br />
franchisees achieve professional<br />
and personal success.<br />
DO WELL BY<br />
DOING GOOD<br />
Pursue personal goals while<br />
making a positive impact<br />
in the community.<br />
DUAL-MANAGEMENT<br />
MODEL<br />
An education director maintains<br />
the faculty and curriculum,<br />
allowing the owner to<br />
run the business.<br />
OwnAGoddard.com<br />
877-256-7048<br />
*Based on annual Franchisee Satisfaction Survey (August <strong>2019</strong>) performed by Franchise Business Review. The Goddard Schools are operated by independent franchisees under a license agreement with Goddard Systems, Inc. Substantiation available upon request.<br />
Goddard Systems, Inc., 1016 West Ninth Avenue, King of Prussia, PA 19406 © GSI <strong>2019</strong>. MN #F-4335
<strong>FBR</strong> SPECIAL REPORT<br />
Features //<strong>2019</strong> <strong>Issue</strong> 4<br />
+<br />
Reviews, interviews, satisfaction awards,<br />
and more resources are available at:<br />
www.FranchiseBusinessReview.com<br />
7 14 22<br />
5 Letter From the Editor<br />
What Really Matters When Choosing a Franchise<br />
7 When It Comes to Business<br />
Ownership, Veterans Take the Lead<br />
Why Veterans and Franchising Are the Perfect Match<br />
10 Top Franchises for Veterans<br />
This Year’s Best Franchises for Veterans<br />
14 These Franchise Systems Saw a Need<br />
and Innovated a Solution<br />
Now They Are on This Year’s List of Most Innovative Franchises<br />
18 Most Innovative Franchises<br />
This Year’s Most Innovative Franchise Companies<br />
22 Senior Care Franchises Offer a Lucrative, Feel<br />
Good Business Opportunity for Franchisees<br />
How the Baby Boomers Are Changing the Way Seniors Age<br />
25 Top Senior Care Franchises<br />
Best of the Best<br />
26 Marketplace: Franchise Opportunities<br />
More on the franchisee approved franchise<br />
opportunities for <strong>2019</strong><br />
26 <strong>2019</strong>’s Top 200 Franchises Overall<br />
Franchises with high franchisee satisfaction<br />
in every industry sector<br />
Franchisee Profiles<br />
9 Justin and Stephanie Clarey,<br />
TWO MEN AND A TRUCK ®<br />
17 Gary Fortcher and Kathleen Mulligan,<br />
Wild Birds Unlimited<br />
23 Kevin and Cilla Buck, CarePatrol<br />
24 Mike Kearney, Senior Care Authority<br />
27 Susan Palenik, Cruise Planners<br />
31 Monica lannacone and Michael McFerron,<br />
Dream Vacations<br />
33 Kevin Jones, FASTSIGNS<br />
35 Scott Bowen, Grease Monkey<br />
37 Dan LaBrake, HouseMaster<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 3
Never look at a<br />
house the same<br />
way again.<br />
From now on, all you’ll<br />
see are dollar signs.<br />
A Proven Model for Success<br />
With over a thousand HomeVestors ® franchise locations, we have<br />
a vast network of knowledgeable real estate professionals who<br />
help and mentor one another, rather than compete.<br />
Loans for Buying and Repairing Property<br />
We make it easy to keep your business running smoothly by<br />
providing loans for qualifying acquisition and repairs.<br />
Generating Leads for You<br />
Our nationally recognized brand and national advertising effort<br />
helps make lead generation easy.<br />
Close The Deal with Confidence<br />
Our ValueChek ® software takes the guesswork out of estimating<br />
repairs and helps you steer clear from making costly mistakes.<br />
You are in the right place, at the right time to be a HomeVestors ® franchisee - so what are you waiting for?<br />
HomeVestorsFranchise.com | 800-230-0385<br />
2018<br />
#171<br />
*Each franchise office is independently owned and operated.
<strong>FBR</strong> SPECIAL REPORT<br />
Letter from the editor<br />
What Really Matters When<br />
Choosing a Franchise<br />
Investing in a franchise can be a great opportunity for military veterans. Many franchise<br />
companies offer special incentives and discounts to veterans to help get them started in business.<br />
But keep in mind, great incentives don’t always equate to happy franchisees. What really matters<br />
is what happens after you buy your franchise—does the special attention and support you<br />
receive before you buy actually carry over once you’re a franchisee?<br />
One of the best ways to know if a franchise opportunity is really as good as it appears is to<br />
look at its third party franchisee satisfaction data. That’s where we come in. Every year, Franchise<br />
Business Review surveys thousands of franchisees representing hundreds of different brands to<br />
determine our list of Top Franchises. We base this list 100% on the responses we receive from<br />
franchisees. This report, focused on Veterans in Franchising, the Most Innovative Franchises<br />
and the Top-Rated Senior Care Franchises, is the only report in the industry that highlights<br />
the best franchises based on actual franchisee feedback.<br />
Finding the right franchise opportunity is no easy task, but I hope this report can be a<br />
starting point for your conversation.<br />
Every year, Franchise<br />
Business Review surveys<br />
thousands of franchisees<br />
representing hundreds<br />
of different brands to<br />
determine our list of<br />
Top Franchises.<br />
Happy Franchising!<br />
Sarah Osorio, Editorial Director<br />
Franchise Business Review is the leading franchise market research firm that performs<br />
independent surveys of franchisee satisfaction and franchise buyer experiences.<br />
Before you invest in any franchise opportunity, read our reports to get the facts<br />
from those who know best — franchisees. We publish quarterly research reports,<br />
examining segments of franchising including the Top 200 Franchise Opportunities,<br />
Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,<br />
and Top Franchises for Veterans. All publications are available digitally at<br />
FranchiseBusinessReview.com.<br />
Eric Stites, CEO & Managing Director<br />
Michelle Rowan, President & COO<br />
Sarah Osorio, Editorial Director<br />
C.J. Fleck, Senior Web Developer<br />
Ali Forman, Marketing Director<br />
Jay Arbelo, Research Analyst<br />
Will Zimmermann, Digital Marketing Manager<br />
Nicole Dudley, Client Success Manager<br />
Emily Bryant, Client Success Manager<br />
Wes Graves, Client Consultant<br />
Amy LaLime, Client Services Manager<br />
Ryan Dowling, Business Research Executive<br />
Margot Doering, Accounting<br />
The Secret Agency, Design and Production<br />
Call us at 866-397-6680<br />
HOW WE IDENTIFY THE TOP FRANCHISES<br />
Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with<br />
a minimum of 10 franchisees. For this report we looked at data from nearly 25,000 franchise owners from 258 leading franchise brands of<br />
which 10% identified as veterans. We collected this data between January 2018 and May <strong>2019</strong>. We asked each franchisee over 33 benchmark<br />
questions ranking their franchise in the areas of financial opportunity, training and support, leadership, operations and product development, core<br />
values (e.g., honesty and integrity of franchisor) general satisfaction and the franchisee community. We also asked them to answer an additional<br />
16 questions about their market area, demographics, business lifestyle, overall enjoyment running their franchise, and role in the franchisee<br />
community. From this data, we identified our list of top franchises for veterans, top senior care franchises and most innovative franchises with the<br />
highest franchisee satisfaction. More detailed information about our research methodology is available at www.FranchiseBusinessReview.com.<br />
Surveys to determine the Top Franchises for 2020 are underway. If you are a franchisor and would like to participate, please call 866-397-<br />
6680 or contact info@FranchiseBusinessReview.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 5
<strong>FBR</strong> SPECIAL REPORT<br />
Left: Lenny’s Grill & Subs franchisee Chris Alford was honored to have been spontaneously given a U.S. Army Challenge Coin by First Sergeant Ferrell. First Sergeant gave this<br />
to Chris for “superior mentoring of young people,” as he coached a couple of new 16-year-old employees. Right: Franchisees Laura Smith and RC Smith, who is a veteran,<br />
celebrate performance milestones at an N2 National Conference.<br />
When It Comes to Business<br />
Ownership, Veterans Take the Lead<br />
Why Veterans and Franchising Are the Perfect Match<br />
Christopher Alford, a multi-unit franchise<br />
owner with Lenny’s Grill & Subs, is a former<br />
marine who decided to buy a franchise to better<br />
navigate his own future. Alford first learned<br />
about Lenny’s by attending a work meeting<br />
scheduled there by his former employer. After<br />
reviewing the advertisement and conducting<br />
some research, he called the next day and<br />
“never looked back.”<br />
“Franchises are a great opportunity to be<br />
captain of one’s own ship, while being given<br />
a proven road map for success,” Alford said.<br />
“They have already done the leg work and have<br />
figured out what does and does not work.”<br />
Lenny’s Grill and Subs, popular for its<br />
cheesesteaks and Italian sandwiches, has more<br />
than 100 restaurants operating or in development<br />
in the United States. The restaurant<br />
waives its initial franchise fee of $25,000 for<br />
veterans. But Alford said that is not the only<br />
reason Lenny’s is attractive to veterans.<br />
“It is well-led with a focused leadership<br />
team and centralized goals that blend well<br />
with those who have military mindsets and<br />
are accustomed to being given clear missions<br />
and the road map to their success,” he said.<br />
WHY DO VETERANS MAKE GOOD<br />
FRANCHISEES?<br />
Veterans are known for their loyalty, commitment<br />
to their teammates, and ability to<br />
follow a process to get the job done—sometimes<br />
under the toughest conditions. These<br />
characteristics are also indicative of successful<br />
entrepreneurs, who must be able to withstand<br />
a certain degree of risk while staying positive<br />
and keeping their eye on their business goals.<br />
Today, more than 2.5 million American<br />
businesses are owned by veterans, making up<br />
about 9% of all businesses in the United States<br />
according to the Small Business Association.<br />
Although veterans make up only about 7%<br />
of the population, they account for a whopping<br />
14% of all franchisees in America, according<br />
to VetFran, an initiative of the International<br />
Franchise Association, which aims to facilitate<br />
the transition of veterans into franchising by<br />
encouraging franchisors to offer discounts<br />
and incentives to veterans, and to assemble<br />
resources, tools and a database of franchising<br />
opportunities for veterans.<br />
When it comes to running a business,<br />
veterans more than fit the bill, according<br />
to leaders at some of the country’s largest<br />
franchises. To attract them, many waive or<br />
offer discounts on franchise fees, special mentorship<br />
programs, and support from other<br />
veterans in the company.<br />
“Veterans bring a strong work ethic and<br />
passion to everything they do,” said Andrew<br />
Hoing, franchise marketing manager for<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 7
<strong>FBR</strong> SPECIAL REPORT<br />
Cruise Planners, a Florida-based travel franchise<br />
that offers veterans a 28% discount off of<br />
its franchise fee (which ranges from $495 to<br />
$10,995, depending on experience level), and<br />
free air credit to attend training, among other<br />
benefits.<br />
Approximately 15% of its 2,500 agents are<br />
veterans, many of whom have ample knowledge<br />
of popular vacation destinations, thanks<br />
to their experience traveling the world. At<br />
Cruise Planners, veterans also receive militaryspecific<br />
marketing materials designed to<br />
engage military clientele. Veteran-specific<br />
mentorship also comprises Cruise Planners’<br />
ongoing business development and training.<br />
“We have a military advisory board consisting<br />
of about 20 Cruise Planners franchise<br />
owners, who have served in the military, to<br />
advise on ways to better serve our veteran<br />
franchise owners,” Hoing said.<br />
Veterans also have a distinct advantage in<br />
that they know how to follow a process, said<br />
Claire Barham, marketing communications<br />
manager for N2 Publishing, a custom publications<br />
publisher with more than 900 private,<br />
monthly publications in circulation across the<br />
United States and Canada.<br />
“Although every N2 franchisee benefits<br />
from our extensive training as well as our playbook<br />
for success, these assets are particularly<br />
appreciated by veterans, who so often come<br />
to us with an ingrained desire for structure,<br />
schedules and clear objectives,” she said.<br />
Aside from following the rules, veterans<br />
have what it takes to run a business without<br />
direct supervision, take charge, and be held<br />
accountable for their decisions. They also<br />
know how to take calculated risks when they<br />
need to.<br />
“It’s vital in business ownership to take<br />
calculated risks that can propel you further,<br />
but it’s an especially useful skill set for our<br />
franchisees because the role is so heavily<br />
focused on sales,” Barham said.<br />
BRINGING ON NEW RECRUITS<br />
Other franchisors agree that putting efforts<br />
into actively recruiting veterans not only<br />
improves the bottom line, but also brings<br />
unique perspectives and experience to the<br />
company that strengthens the brand.<br />
Pinch A Penny is a 40-year-old pool and<br />
spa care franchise with more than 238 units<br />
that is consistently rated among the best by<br />
its franchisees. In a recent Franchise Business<br />
Review survey, its franchisees rated it as<br />
“excellent” in the categories of core values and<br />
owner enjoyment, for example.<br />
Michael Arrowsmith, the franchise’s chief<br />
development officer, said that Pinch A Penny<br />
believes in doing more for its veteran members<br />
than just offering a 50% discount ($25,000<br />
value) on its franchise fee once veterans join.<br />
For the past decade, the company has been an<br />
official sponsor of the Valspar Championship,<br />
where it hosts a suite for active and retired<br />
$81,222<br />
ANNUAL INCOME<br />
The average annual income of<br />
veteran franchise owners<br />
88%<br />
ENJOY THE BUSINESS<br />
8 out of 10 veteran franchise<br />
owners respect and trust their<br />
franchisor and would recommend<br />
their franchise company to another<br />
franchisee candidate<br />
service members and their families. They also<br />
support Birdies for the Brave, a global military<br />
outreach initiative developed by the PGA Tour<br />
dedicated to honoring and expressing gratitude<br />
to members of the U.S. Armed Forces<br />
and their families.<br />
“Our veteran franchisees and employees<br />
are among the most esteemed members of our<br />
team,” Arrowsmith said. “The characteristics<br />
that allow them to excel in the military—like<br />
discipline, teamwork, leadership, and strategy—<br />
make them ideal franchisees. They are natural<br />
born leaders who are dedicated, communityoriented,<br />
and more organized—making them a<br />
perfect fit for a family-centric brand like ours.”<br />
At TWO MEN AND A TRUCK®, 9% of its<br />
franchisees are veterans. The moving company<br />
offers a 10% discount on its $50,000 franchise<br />
fee to help attract former servicemen or<br />
women. The moving company, which operates<br />
more than 360 locations worldwide and has<br />
more than 3,000 trucks on the road, prides<br />
itself on an excellent customer experience.<br />
Finding franchisees who can follow a process,<br />
work within a team, and demonstrate leadership<br />
helps the company achieve this goal.<br />
“We feel franchising is great for veterans<br />
because they can focus on making the<br />
customer experience nothing but a positive<br />
one, and use their leadership abilities to build<br />
a compassionate and caring team for the<br />
customer experience,” said Lindsay Dow,<br />
content marketing manager for TWO MEN<br />
AND A TRUCK®.<br />
One of its franchisees, Jeremy Brown, is a<br />
former Air Force pilot who won medals for<br />
his service in Operations Iraqi and Enduring<br />
Freedom. Unfortunately, his military career<br />
was cut short when he was medically disqualified<br />
from flying. Afterwards, he joined the Air<br />
Force Reserves and pursued his MBA.<br />
He began researching franchising opportunities<br />
and ultimately signed on to become a<br />
franchisee for TWO MEN AND A TRUCK®’s<br />
Dover, Delaware location. Bringing his business<br />
experience and extensive military leadership<br />
to the location, he has been able to post a<br />
98% customer referral rate for the Dover team.<br />
“The Air Force was a great organization to<br />
be a part of and I think I could paint a correlation<br />
between nearly everything I did in<br />
the military and all the things that go along<br />
with being a franchisee,” said Brown. “In the<br />
Air Force, and more specifically as a pilot,<br />
processes and checklists rule the day. They<br />
allow you to approach every task with clearly<br />
defined steps and standards, which ensures<br />
both efficiency and consistency regardless of<br />
who is performing the task. These principles<br />
seem to translate very well into the TWO<br />
MEN AND A TRUCK® system.”<br />
PROVIDING SUPPORT AS WELL<br />
AS INCENTIVES<br />
Helping veterans understand how to run a<br />
business and how they can benefit from other<br />
programs that are available is an important<br />
part of supporting them once they are on the<br />
job, according to George Stephens, director of<br />
brand marketing and development for Parisi<br />
Speed School.<br />
About 10% of Parisi Speed School’s franchisees<br />
are veterans. The franchise provides youth<br />
sport training with a mission of delivering a<br />
positive training experience that improves<br />
8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
speed of movement and strength in character<br />
regardless of ability or economic status.<br />
While former military personnel may<br />
connect well to the mission and may even<br />
have experience with physical fitness training,<br />
Parisi Speed School stands ready to give them<br />
the business tools they need to get ahead. It<br />
offers veteran discounts on optional support<br />
services such as free tactical marketing or<br />
tactical business support for a period of six<br />
months and points them to avenues of support<br />
outside of the Parisi Speed School network.<br />
“There are many programs for them to<br />
take advantage of—from financing to real<br />
estate—that they may not be up to date on.<br />
It’s important that we help guide and navigate<br />
them through the process and get them started<br />
on the right foot, even if it’s not directly<br />
related to our company,” Stephens said.<br />
HOW DO VETERANS FEEL ABOUT<br />
OWNING A FRANCHISE?<br />
This year, we surveyed over 25,000 franchise<br />
owners from 258 leading franchise businesses<br />
to gauge their satisfaction and happiness with<br />
their decision to invest in a franchise. Of<br />
these, more than 10% identified as veterans.<br />
Veterans report that they are pleased overall<br />
with their franchise companies. Eighty-four<br />
percent rate their franchise opportunity above<br />
average, and 8 out of 10 veteran franchise<br />
owners respect and trust their franchisor and<br />
would recommend their franchise company<br />
to another franchisee candidate.<br />
Veterans report very high enjoyment ratings<br />
as well: 88% indicate that they enjoy operating<br />
their business, and 87% say they enjoy being<br />
part of their franchise organization.<br />
Most veterans also feel that buying a<br />
franchise was a good business decision for<br />
them. Two-thirds indicate that the long-term<br />
growth opportunity for their business is either<br />
“strong” or “very strong.”<br />
The average annual income of veteran<br />
franchise owners is currently $81,222 overall,<br />
with franchisees in certain sectors earning<br />
over six figures. The most profitable sectors for<br />
veterans include business services, advertising<br />
& sales, health & wellness, and real estate.<br />
Based on this research, we have determined<br />
the Top Veteran Franchises of <strong>2019</strong>.<br />
You can see the full list of award-winning<br />
brands on page 10.<br />
EXPLORING TOP VETERAN-FRIENDLY<br />
FRANCHISE BRANDS<br />
While owning a franchise poses a great opportunity<br />
for vets, it is important to remember<br />
that starting any business—whether it’s from<br />
scratch or under the umbrella of a franchise—<br />
does not come with a guarantee of success.<br />
While a franchise can help you ramp up faster<br />
and offer additional tools and support, like<br />
any other business you will need to work it so<br />
that it can work for you.<br />
Anthony R. Weiss, manager of strategic<br />
sourcing for Lenny’s Grill & Subs, said that<br />
veterans draw upon their self-discipline to<br />
solve problems and guide their teams in the<br />
right direction. They generally view complications<br />
as opportunities and have experience<br />
in achieving ambitious goals with modest<br />
means—skills necessary to start up a new<br />
business.<br />
“No matter what branch of service, a<br />
veteran’s experience can be transformed to fit<br />
within the make-up of a franchise. Veterans<br />
are a perfect fit for the franchise business<br />
model, since as veterans, we have been trained<br />
to obey and respect orders as well as observe a<br />
system standard,” Weiss said. “Figure out what<br />
interests you, develop a vision thoroughly,<br />
research your franchise options, and do it!”<br />
There are many franchise brands to choose<br />
from that offer discounts and incentives to<br />
veterans. As you begin your research and<br />
consider your options, <strong>FBR</strong>’s list of Top Franchises<br />
for Veterans is a great place to start. All<br />
the brands on this list have been rated highly<br />
by the franchisees who own them—and many<br />
of them have shared their satisfaction reports<br />
openly on www.FranchiseBusinessReview.com.<br />
So, if you are curious to dig deeper into a certain<br />
brand, please visit our website to see their<br />
scores and to request additional information.<br />
If you do decide that a franchise rated<br />
highly by other veterans is the best option for<br />
you, be sure to talk to as many franchisees as<br />
possible. They can give you unbiased and<br />
straightforward feedback on what it’s really<br />
like to own the franchise you are considering.<br />
And, visit www.FranchiseBusinessReview.com<br />
to read reviews, examine satisfaction data,<br />
and reach out to the brands that pique your<br />
interest.<br />
Justin and Stephanie Clarey<br />
TWO MEN AND A TRUCK ®<br />
Columbus, OH<br />
Owners Since January <strong>2019</strong><br />
FEATURED<br />
Franchisee<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? We really<br />
wanted to own a business that shared our core<br />
values and principles regarding the employees<br />
and the customers. Not only did we find that<br />
TWO MEN AND A TRUCK ® shared those values, it<br />
also has a great brand that is widely recognized<br />
for its service and care. The leadership provides<br />
a clear vision and is very transparent, which gives<br />
us comfort as business owners in where our<br />
business is going and how we can continue to<br />
be successful.<br />
What do you like most about your job? We love<br />
our people and it is exciting to have a company<br />
that provides opportunities for people to grow<br />
within the company and in life. We are all about<br />
moving people forward in every sense of the<br />
word. We love being able to work together!<br />
We both bring our perspectives or ideas to the<br />
business, which makes us better leaders. Having<br />
our goals in life and goals in our career align as<br />
well as having the same passions, makes our<br />
relationship that much stronger.<br />
What else would you like to share? We were<br />
fortunate to purchase the franchise from existing<br />
owners and structure our transition to provide<br />
plenty of time to learn and grow as future owners<br />
while making a smooth transition for the current<br />
employees. We had great mentors who modeled<br />
the TWO MEN AND A TRUCK ® core values<br />
of moving people forward and really worked<br />
to make sure we were ready for day one<br />
of ownership.<br />
For more information on TWO MEN AND A TRUCK ®<br />
opportunities, call (888) 884-1114 or visit<br />
franchise.twomenandatruck.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9
<strong>FBR</strong> SPECIAL REPORT<br />
THE LIST<br />
Best of the Best:<br />
Top Franchises<br />
for Veterans<br />
* 360clean<br />
Commercial cleaning services<br />
* ActionCOACH — more on p. 34<br />
Business coaching<br />
Aire-Master of America<br />
Commercial hygiene service<br />
VetFran<br />
Member<br />
Survey<br />
Date<br />
Aug.<br />
<strong>2019</strong><br />
Jan.<br />
<strong>2019</strong><br />
Nov.<br />
2018<br />
Initial<br />
Investment<br />
$3,750 –<br />
$11,050<br />
$45,000 –<br />
$950,000<br />
$39,584 –<br />
$142,400<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
$5,000 79<br />
$45,000 –<br />
$95,000<br />
962<br />
$50,000 113<br />
* Amada Senior Care<br />
In-home senior care<br />
April<br />
<strong>2019</strong><br />
$87,710 –<br />
$174,654<br />
$80,000 107<br />
* Amazing Athletes — more on p. 31<br />
Early childhood development<br />
April<br />
<strong>2019</strong><br />
$25,000 –<br />
$55,650<br />
$17,500 95<br />
“The training and support<br />
we have received has<br />
been amazing. It’s been<br />
easy to get up and<br />
running. Whenever we<br />
have a question, someone<br />
is always available<br />
to assist or gets right<br />
back to us.<br />
* American Poolplayers Association<br />
Pool league<br />
Anago Cleaning Systems<br />
Commercial cleaning services<br />
APEX Leadership Co.<br />
School fundraising program<br />
Better Homes and Gardens Real Estate<br />
Real estate<br />
Bloomin Blinds<br />
Custom blinds and window coverings<br />
* BrightStar Care — more on p. 27<br />
In-home senior care<br />
— more<br />
on<br />
p. 27<br />
Sep.<br />
2018<br />
Jan.<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
Jan.<br />
<strong>2019</strong><br />
Jan.<br />
<strong>2019</strong><br />
April<br />
<strong>2019</strong><br />
$20,523 –<br />
$28,408<br />
$197,000 –<br />
$298,000<br />
$81,500 –<br />
$104,200<br />
$65,170 –<br />
$540,000<br />
$35,000 –<br />
$85,000<br />
$93,048 –<br />
$154,307<br />
$20,763 325<br />
$197,000 –<br />
$298,000<br />
46<br />
$40,000 118<br />
$100,000 304<br />
$40,000 50<br />
$200,000 338<br />
– College Hunks Hauling Junk<br />
& Moving Franchisee<br />
* Brightway Insurance<br />
Financial services<br />
Jan.<br />
<strong>2019</strong><br />
$89,488 –<br />
$178,916<br />
$75,000 187<br />
Budget Blinds<br />
Custom blinds and window coverings<br />
Sep.<br />
2018<br />
$110,140 –<br />
$230,870<br />
$64,950 1,150<br />
* CarePatrol — more on p. 23<br />
Assisted living placement services<br />
Oct.<br />
2018<br />
$71,540 –<br />
$88,490<br />
$85,000 150<br />
* CertaPro Painters<br />
Painting<br />
Feb.<br />
2018<br />
$133,250 –<br />
$169,500<br />
$80,000 356<br />
* Christian Brothers Automotive<br />
Automotive repair<br />
Dec.<br />
2018<br />
$458,950 –<br />
$555,350<br />
$85,000 174<br />
Church’s Chicken<br />
Quick-service restaurant<br />
April<br />
2018<br />
$944,150 –<br />
$1,556,300<br />
$650,000 1,653<br />
* College Hunks Hauling Junk & Moving<br />
Junk removal services — more on p. 32<br />
March<br />
<strong>2019</strong><br />
$89,300 –<br />
$208,000<br />
$65,000 110<br />
*This brand’s Franchisee<br />
Satisfaction Report is available at<br />
www.FranchiseBusinessReview.com<br />
* Cruise Planners — more on p. 27<br />
Travel agency<br />
* Dream Vacations — more on p. 31<br />
Travel agency<br />
Oct.<br />
2018<br />
Oct.<br />
2018<br />
$695 –<br />
$10,995<br />
$3,245 –<br />
$21,850<br />
$10,995 2,570<br />
$3,500 1,453<br />
10 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
VetFran<br />
Member<br />
Survey<br />
Date<br />
Initial<br />
Investment<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
ERA<br />
Real estate<br />
Jan.<br />
<strong>2019</strong><br />
$4,800 –<br />
$221,900<br />
$4,800 –<br />
$221,900<br />
2,370<br />
Expedia CruiseShipCenters<br />
Travel agency<br />
May<br />
<strong>2019</strong><br />
$156,000 –<br />
$276,000<br />
$100,000 295<br />
* FASTSIGNS — more on p. 33<br />
Visual business communications<br />
Nov.<br />
2018<br />
$197,172 –<br />
$313,136<br />
$80,000 699<br />
* Fibrenew<br />
Leather & vinyl repair services<br />
Nov.<br />
2018<br />
$75,000 –<br />
$101,800<br />
$20,000 –<br />
$100,000<br />
250<br />
* FirstLight Home Care — more on p. 34<br />
In-home senior care<br />
May<br />
<strong>2019</strong><br />
$110,881 –<br />
$167,876<br />
$100,000 205<br />
* Fish Window Cleaning<br />
Window cleaning<br />
Nov.<br />
2018<br />
$83,225 –<br />
$146,200<br />
$60,000 –<br />
$150,000<br />
271<br />
* Five Star Painting<br />
Painting<br />
FPC National<br />
Recruiting services<br />
Freedom Boat Club<br />
Members only boat club<br />
* Home Instead Senior Care<br />
In-home senior care<br />
HomeSmart International LLC<br />
Real estate<br />
Oct.<br />
2018<br />
Oct.<br />
2018<br />
March<br />
<strong>2019</strong><br />
Sep.<br />
<strong>2019</strong><br />
Nov.<br />
2018<br />
$61,600 –<br />
$136,150<br />
$65,000 –<br />
$86,000<br />
$144,200 –<br />
$193,700<br />
$24,450 170<br />
$120,000 62<br />
$38,000 135<br />
$125,000 $55,000 1,049<br />
$65,000 –<br />
$205,000<br />
$20,000 102<br />
“The FirstLight team is<br />
more like a family. All the<br />
owners I have met are<br />
always willing to assist.<br />
All owners are like<br />
minded and I truly believe<br />
are in the business<br />
to make a difference<br />
in peoples lives.”<br />
* HomeVestors of America — more on p. 4<br />
Realty renovation<br />
Dec.<br />
2018<br />
$56,000 –<br />
$426,250<br />
$70,000 1,100<br />
– FirstLight Home Care Franchisee<br />
* Homewatch Caregivers<br />
In-home senior care<br />
Sep.<br />
2018<br />
$83,000 –<br />
$141,500<br />
$50,000 201<br />
House Doctors Handyman Service<br />
Home improvement<br />
April<br />
<strong>2019</strong><br />
$98,000 –<br />
$128,650<br />
$60,000 37<br />
* HouseMaster — more on p. 37<br />
Professional home inspections<br />
Keller Williams<br />
Real estate<br />
* Kona Ice<br />
Frozen treats<br />
Learning Express<br />
Children’s retailer<br />
Oct.<br />
2018<br />
May<br />
2018<br />
Sep.<br />
<strong>2019</strong><br />
Sep.<br />
2018<br />
$60,100 –<br />
$106,150<br />
$183,947 –<br />
$336,995<br />
$124,750 –<br />
$147,550<br />
$199,875 –<br />
$384,150<br />
$61,100 309<br />
$183,947 –<br />
$336,995<br />
959<br />
$20,000 1,134<br />
$125,000 125<br />
“The cost of investment<br />
with the return we have<br />
received is very good.<br />
Developments over<br />
the last few years<br />
have definitely improved<br />
our ROI.”<br />
Lenny’s Grill & Subs<br />
Quick-service<br />
July<br />
<strong>2019</strong><br />
$192,844 –<br />
$431,326<br />
$75,000 95<br />
– HouseMaster Franchisee<br />
* MaidPro<br />
House cleaning & maid services<br />
Sep.<br />
<strong>2019</strong><br />
$74,560 –<br />
$204,450<br />
$75,000 276<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 11
<strong>FBR</strong> SPECIAL REPORT<br />
THE LIST<br />
Best of the Best:<br />
Top Franchises<br />
for Veterans<br />
MarbleLife<br />
Stone restoration<br />
* Mathnasium<br />
Math learning center<br />
Mighty Auto Parts<br />
Automotive retailer<br />
VetFran<br />
Member<br />
Survey<br />
Date<br />
Aug.<br />
<strong>2019</strong><br />
April<br />
<strong>2019</strong><br />
Aug.<br />
2018<br />
Initial<br />
Investment<br />
$50,000 –<br />
$65,000<br />
$112,750 –<br />
$149,110<br />
$175,000 –<br />
$275,000<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
$30,000 40<br />
$112,750 933<br />
$100,000 106<br />
“It is a ‘family’ feel,<br />
which makes the<br />
corporate team<br />
very accessible and they<br />
listen to any questions<br />
or concerns we may<br />
have. They are genuine<br />
and truly care about<br />
their franchisees.”<br />
– NextHome Franchisee<br />
Miracle Method Surface Refinishing<br />
Bathroom & kitchen remodeling<br />
Miracle-Ear<br />
Hearing aids<br />
* Molly Maid<br />
Cleaning services<br />
* Mosquito Joe<br />
Mosquito control services<br />
Motto Mortgage<br />
Brokerage services<br />
* Mr. Appliance<br />
Appliance repair<br />
My Salon Suite<br />
Private, spacious salon suites<br />
July<br />
2018<br />
Nov.<br />
2018<br />
Oct.<br />
2018<br />
Feb.<br />
2018<br />
Oct.<br />
2018<br />
Oct.<br />
2018<br />
Feb.<br />
<strong>2019</strong><br />
$75,000 –<br />
$138,000<br />
$119,000 –<br />
$287,500<br />
$110,000 –<br />
$153,200<br />
$90,600 –<br />
$135,500<br />
$48,000 –<br />
$68,000<br />
$60,800 –<br />
$139,515<br />
$395,000 –<br />
$955,000<br />
$40,000 –<br />
$50,000<br />
162<br />
$75,000 1,441<br />
$50,000 487<br />
$50,000 288<br />
$12,000 82<br />
$45,000 295<br />
$150,000 68<br />
N2 Publishing<br />
Private neighborhood publications<br />
Nov.<br />
2018<br />
$975 –<br />
$5,650<br />
$975 –<br />
$5,650<br />
763<br />
NextHome<br />
Real estate<br />
Oct.<br />
2018<br />
$14,500 –<br />
$212,600<br />
$3,500 –<br />
$7,500<br />
360<br />
Nothing Bundt Cakes<br />
Snack retailer<br />
May<br />
<strong>2019</strong><br />
$408,187 –<br />
$588,587<br />
$150,000 317<br />
“Excellent company, very<br />
good training support<br />
and customer service.”<br />
– Pinch A Penny Franchisee<br />
Orangetheory Fitness<br />
Fitness club<br />
Parisi Speed School<br />
Youth performance training<br />
* Pinch A Penny — more on p. 33<br />
Pool supplies retailer<br />
Nov.<br />
2018<br />
June<br />
<strong>2019</strong><br />
Sep.<br />
2018<br />
$563,529 –<br />
$999,121<br />
$13,250 –<br />
$155,500<br />
$289,375 –<br />
$411,200<br />
$563,529 –<br />
$634,100<br />
1,000<br />
$20,000 94<br />
$150,000 254<br />
Pizza Factory<br />
Fast Casual<br />
Aug.<br />
2018<br />
$372,000 –<br />
$562,000<br />
$90,000 108<br />
Pizza Ranch<br />
Fast casual<br />
Sep.<br />
<strong>2019</strong><br />
$1,127,500 –<br />
$2,526,500<br />
$325,000 216<br />
Precision Concrete Cutting<br />
Concrete maintenance services<br />
May<br />
<strong>2019</strong><br />
$150,000 –<br />
$176,500<br />
$100,000 56<br />
* PuroClean — more on p. 32<br />
Property emergency repair services<br />
Sep.<br />
<strong>2019</strong><br />
$72,732 –<br />
$190,582<br />
$100,000 –<br />
$150,000<br />
264<br />
12 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
VetFran<br />
Member<br />
Survey<br />
Date<br />
Initial<br />
Investment<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
* Sandler Training<br />
Business consulting & coaching<br />
July<br />
<strong>2019</strong><br />
$97,525 –<br />
$108,500<br />
$91,525 266<br />
Sanford Rose Associates<br />
Recruiting services<br />
Feb.<br />
<strong>2019</strong><br />
$108,250 –<br />
$143,580<br />
$108,250 94<br />
Sit Means Sit Dog Training<br />
Dog training<br />
Sola Salon Studios<br />
Salon suites<br />
Sotheby’s International Realty<br />
Real estate<br />
Sport Clips<br />
Hair cutting<br />
* Supporting Strategies<br />
Bookkeeping services<br />
Surface Specialists Systems<br />
Home remodeling<br />
Nov.<br />
2018<br />
April<br />
<strong>2019</strong><br />
Jan.<br />
<strong>2019</strong><br />
July<br />
2018<br />
March<br />
<strong>2019</strong><br />
June<br />
<strong>2019</strong><br />
$45,000 –<br />
$93,850<br />
$457,800 –<br />
$1,166,380<br />
$194,650 –<br />
$627,000<br />
$224,800 –<br />
$373,300<br />
$77,130 –<br />
$102,390<br />
$43,200 –<br />
$56,000<br />
$45,000 125<br />
$500,000 455<br />
$63,650 –<br />
$206,000<br />
607<br />
$200,000 1,848<br />
$100,000 93<br />
$25,000 48<br />
“Love working with<br />
the Sandler coaches,<br />
who support us in our<br />
franchise operations and<br />
day-to-day challenges.<br />
Training is continuous—<br />
weekly teleconferences,<br />
in-person conferences,<br />
and departments<br />
who specialize in<br />
different systems.”<br />
TeamLogic IT<br />
IT services<br />
Oct.<br />
2018<br />
$160,000 –<br />
$160,000<br />
$60,000 191<br />
– Sandler Training Franchisee<br />
The @WORK Group<br />
Recruiting services<br />
Feb.<br />
<strong>2019</strong><br />
$154,000 –<br />
$231,000<br />
$150,000 71<br />
* The Glass Guru — more on p. 30<br />
Window restoration<br />
Oct.<br />
2018<br />
$64,150 –<br />
$183,000<br />
$64,150 89<br />
* The Goddard School — more on p. 2<br />
Early childhood education<br />
July<br />
<strong>2019</strong><br />
$619,900 –<br />
$760,600<br />
$150,000 482<br />
The Patch Boys<br />
Drywall repair<br />
Tint World<br />
Automotive services<br />
* TSS Photography — more on p. 36<br />
Sports, school & event photography<br />
* TWO MEN AND A TRUCK ® — more on p. 9<br />
Moving services<br />
United Country Real Estate<br />
Real estate<br />
June<br />
<strong>2019</strong><br />
March<br />
<strong>2019</strong><br />
July<br />
<strong>2019</strong><br />
March<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
$45,500 –<br />
$66,000<br />
$149,000 –<br />
$249,000<br />
$20,415 –<br />
$74,725<br />
$179,000 –<br />
$585,000<br />
$16,290 –<br />
$42,510<br />
$45,500 –<br />
$66,000<br />
$60,000 –<br />
$80,000<br />
23<br />
68<br />
$10,500 179<br />
$80,000 –<br />
$190,000<br />
386<br />
$15,000 453<br />
“The community of<br />
fellow franchisees is<br />
exemplary! The support<br />
and cameraderie amongst<br />
these individuals is high,<br />
and we regularly get<br />
support from and offer<br />
support to others in<br />
this group.”<br />
* Visiting Angels<br />
In-home senior care<br />
July<br />
2018<br />
$83,085 –<br />
$128,885<br />
$57,950 641<br />
– Wild Birds Unlimited Franchisee<br />
We Insure<br />
Insurance services<br />
Sep.<br />
2018<br />
$25,000 –<br />
$100,000<br />
$50,000 –<br />
$100,000<br />
86<br />
* Wild Birds Unlimited — more on p. 17<br />
Nature retailer<br />
Oct.<br />
2018<br />
$150,837 –<br />
$260,991<br />
$40,000 –<br />
$50,000<br />
343<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 13
<strong>FBR</strong> SPECIAL REPORT<br />
Grand Opening days at Chicken Salad Chick are high energy! Guests begin to line up early in the morning in hopes to be a part of the first 100<br />
“Chicken Salad For A Year” giveaway.<br />
These Franchise Systems Saw a<br />
Need and Innovated a Solution<br />
Now They Are on This Year’s List of Most Innovative Franchises<br />
Depending on where you live, you may or may<br />
not have heard of the Chicken Salad Chick<br />
franchise. But, if you haven't heard of them<br />
yet, it probably won’t be long before you notice<br />
them springing up in your neighborhood. The<br />
first Chicken Salad Chick opened in 2008<br />
and by the end of 2018, they had more than<br />
tripled in number with 104 restaurants open<br />
and operating. By 2018 they had also achieved<br />
their 12th consecutive quarter of positive<br />
growth, reporting more than $110 million in<br />
systemwide revenue and a 10% increase in<br />
AUV (average unit volume) year over year.<br />
They currently have more than 125 stores<br />
open and operating and plans for growth are<br />
not slowing down.<br />
“As the nation’s only fast casual restaurant<br />
dedicated to chicken salad, innovation is part<br />
of Chicken Salad Chick’s DNA. We’ve paved<br />
our own path in the restaurant industry by<br />
creating the chicken salad category and doing<br />
things that have never been done before<br />
in the fast casual space,” said Carrie Evans,<br />
director of franchise development at Chicken<br />
Salad Chick. “Because of this, we’re constantly<br />
innovating with new chicken salad recipes and<br />
other menu offerings, as well as integrating<br />
new operational efficiencies, equipment and<br />
marketing tactics.”<br />
Chicken Salad Chick’s growth is impressive,<br />
and it is due in large part to their innovative<br />
concept. But when it comes to innovation,<br />
Chicken Salad Chick is not alone. On this<br />
year’s Most Innovative Franchises list there<br />
are several well-known franchise companies<br />
like Kona Ice, Keller Williams, MaidPro,<br />
30 Minute Hit, and Wild Birds Unlimited.<br />
The remaining franchise brands on our list<br />
represent just about every industry you<br />
can imagine—all of them with innovation at<br />
their core.<br />
14 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
Left: Wow 1 Day painting crew; Right: Kristen Miller of YESCO Greensboro servicing a historic Arby’s sign that is covered with neon.<br />
WHAT DOES INNOVATION MEAN?<br />
Some innovations are ground breaking<br />
and headline worthy, like the invention of<br />
the smartphone or the Nest. Other times,<br />
innovation takes the shape of small continuous<br />
changes that accumulate over time, filling<br />
a need no one knew they had. That’s the funny<br />
thing about innovation—sometimes you don’t<br />
even recognize just how big an innovation is<br />
until years later.<br />
For instance, The Patch Boys franchise was<br />
born out of a need most of us missed. By creating<br />
a whole new category in drywall repair,<br />
they became the first franchised company to<br />
solve a problem that one else does—fixing<br />
small holes in your home.<br />
And, as it turns out, being able to spot holes<br />
in the walls—and in the market—pays off.<br />
“The more people get to know about us,<br />
the more they love us,” said Leo Goldberger,<br />
CEO of The Patch Boys. “We have been growing<br />
at an amazing rate; in <strong>2019</strong> we have grown<br />
month-over-month by at least 15% EVERY<br />
single month.”<br />
For the team at JumpBunch, Inc. innovation,<br />
ironically, means holding true to what<br />
doesn't change.<br />
Joey St. John, VP of operations at Jump-<br />
Bunch Inc. explained, “The world is always<br />
changing, and today there are more things<br />
than ever competing for the attention of even<br />
the youngest of children, not to mention<br />
88%<br />
ENJOY OPERATING<br />
THEIR BUSINESS<br />
According to an <strong>FBR</strong> survey of<br />
over 25,000 franchisees across<br />
more than 250 of today’s leading<br />
franchise brands<br />
their parents. The fact that children need to<br />
be taught that exercising can be fun and puts<br />
them on a path to a healthier adult life does<br />
not change. Being innovative allows us to<br />
deliver that message amidst all the other competing<br />
voices with less productive outcomes.<br />
Being innovative ironically allows us to keep<br />
what doesn't change relevant...a child's natural<br />
desire to move and have fun.”<br />
Our Town America believes that innovation<br />
is critical to keep what many may<br />
consider an outdated product relevant.<br />
Innovation for them means listening to<br />
the needs of their customers and end users.<br />
And, this strategy has proven effective as the<br />
47-year-old direct mail company has been<br />
able to successfully evolve and transition with<br />
the times.<br />
“Direct mail can be perceived as ‘outdated.’<br />
Paired with the data to prove that direct mail<br />
is still, in fact, very relevant and is opened<br />
daily by millions, we at Our Town America are<br />
here to show that technology can and is very<br />
effectively intertwined with direct mail to create<br />
a very impactful program,” said Brittany<br />
Johnson, marketing executive at Our Town<br />
America. “Our innovations over the decades<br />
have changed who we are. In the past, we were<br />
a print-marketing company. Now we are a<br />
technology company that prints.”<br />
YESCO Sign & Lighting Service also credits<br />
their longevity to innovation. “Our organization<br />
turns 100 next year. Without innovation<br />
we would not be here,” said Josh Young,<br />
president of YESCO Sign & Lighting Service.<br />
Continued on page 17.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15
<strong>FBR</strong> SPECIAL REPORT<br />
Funding Your Franchise: You Have Options<br />
Jeremy Ames, President & Co-Founder of Guidant Financial<br />
There are a few significant differences in financing a multi-unit<br />
franchise versus a single unit, though many of the same financing<br />
solutions will work for both. Aside from the usual cash, credit cards<br />
or even asking for financial support from family and friends,<br />
the most common methods used to finance multi-unit franchise<br />
purchases include loans from the Small Business Administration,<br />
401(k) business financing, unsecured loans and portfolio loans.<br />
Here’s what you need to know about each:<br />
SBA Business Loans<br />
Loans from the Small Business Administration (SBA) are one of the<br />
most popular financing methods for business owners of all kinds, from<br />
startups to franchises. SBA business loans are not directly from<br />
the SBA. Rather, the SBA encourages banks to lend to small business<br />
owners with preferable terms and low interest rates. In return, the SBA<br />
covers 75 to 85 percent of the loan for the bank if the loan defaults.<br />
This creates a win-win situation for both the lender and borrower.<br />
When it comes to multi-unit franchises, SBA lenders usually look<br />
at each individual unit and also at the collective performance of all the<br />
units. Most lenders want to see at least two years of profitable tax<br />
returns with the initial business prior to applying for funding for<br />
another location. The sooner the business becomes profitable and the<br />
stronger a borrower is, the more flexible lenders are. For example,<br />
if the borrower shows a strong credit score, has prior business experience<br />
in the industry and is able to put down a significant down<br />
payment (more than 20 to 30 percent), the bank may be willing to<br />
approve funding for more than one location simultaneously.<br />
SBA Loan Eligibility Requirements<br />
• 20 percent down payment for an existing business purchase<br />
or 30 percent for a start-up<br />
• 640+ credit score<br />
• Personal collateral required<br />
• Industry experience preferred<br />
• Secondary income preferred<br />
401(k) Business Financing<br />
With 401(k) business financing (formally known as Rollovers for<br />
Business Start-Ups or ROBS), you can use up to 100 percent of funds<br />
from an existing retirement account to buy or start a small business<br />
or franchise without taking a taxable distribution or getting a loan.<br />
Funding through ROBS has been an option since the Employee<br />
Retirement Income Security Act passed in 1974, and it’s growing in<br />
popularity.<br />
Since ROBS doesn’t involve taking a loan, there are no monthly<br />
payments or interest rates, and there are no collateral or minimum<br />
credit score requirements. ROBS can also be used in combination with<br />
an SBA loan, allowing business owners to use retirement funds as the<br />
down payment for the loan.<br />
The process for funding a single-unit franchise versus multiple<br />
units is the same with 401(k) business financing. You can either roll<br />
100 percent of your retirement funds during the initial transaction to<br />
use for one or multiple units, or choose to use a lesser amount initially<br />
to open the first location, then complete another rollover when<br />
you’re closer to opening your second location. However, there are<br />
timing considerations to take into account, especially if you plan to<br />
open multiple units within the first two years. In this case, you may<br />
choose to open your first location using an SBA loan, then use ROBS<br />
as the down payment for a second loan so you can show lenders<br />
strong liquidity.<br />
ROBS Eligibility Requirements<br />
• At least $50,000 in a rollable retirement account<br />
• No minimum credit score requirements<br />
• No down payment needed<br />
Unsecured Loans<br />
If you don’t want to jeopardize personal property in order to obtain<br />
financing, unsecured loans provide up to $150,000 without any collateral.<br />
Unsecured loans work like small business credit cards, consisting<br />
of multiple lines of revolving credit that can be used and paid back<br />
as needed. But instead of relying on collateral, lenders look at your<br />
creditworthiness to secure the loan. As such, a high credit score and<br />
solid borrowing history is necessary.<br />
Unsecured loans have no use-of-proceeds requirements, so the<br />
funds can be used for your first franchise location or subsequent units.<br />
It’s important to note that this type of loan shows up as revolving<br />
credit on one’s credit report and can have a meaningful impact on a<br />
credit score, especially if payments are not made on time. For that<br />
reason, we recommend using unsecured loans as a last resort and only<br />
as a short-term financing solution.<br />
Unsecured Loan Eligibility Requirements<br />
• 690+ credit score<br />
• Credit utilization rate below 50 percent<br />
• Minimal recent credit inquiries<br />
• No recent derogatory comments on your credit report<br />
Portfolio Loans<br />
If you own stocks, bonds, mutual funds or other eligible securities, you<br />
can borrow up to 80 percent against the value of your portfolio without<br />
having to liquidate your holdings. Portfolio loans, also referred to as<br />
stock loans or securities-based lending, work like a revolving line of<br />
credit—allowing you to finance a business or franchise by borrowing<br />
(and repaying) at will. Because of this, they’re ideal for financing multiunit<br />
franchises as you can use as much as you need, pay it back, and<br />
then borrow again when you’re ready to move forward with additional<br />
locations—all without getting a new loan.<br />
For a detailed walkthrough on funding your franchise, visit www.FranchiseBusinessReview.com<br />
16 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
Continued from page 15.<br />
CREATING A CULTURE OF INNOVATION<br />
When it comes to creating a culture of innovation,<br />
top franchises have different approaches.<br />
At N2 Publishing, for instance, the N2<br />
Innovation Lab was created. “We firmly<br />
believe that while what we stand for should<br />
never change, how we do things should never<br />
stop changing. Because we are always open<br />
to new ideas, this spring we hosted our first<br />
N2 Innovation Lab,” said Claire Barham,<br />
marketing communications manager at N2<br />
Publishing. “During this four-part series,<br />
corporate team members were challenged to<br />
think of ways to improve our processes and<br />
policies which would, in turn, improve our<br />
franchisee experience. Everyone who wanted<br />
to participate had the opportunity to present<br />
their ideas directly to leadership, and now<br />
some of those suggestions are in various stages<br />
of implementation.”<br />
N2 also meets regularly with team leaders,<br />
conducts surveys and has an open door communication<br />
policy. “By giving our franchisees<br />
and team members the chance to propose new<br />
projects and by constantly soliciting feedback,<br />
we invite innovation at every turn,” said<br />
Barham.<br />
At WOW 1 Day Painting, they hold true<br />
to their motto “Bigger and Better Together,”<br />
which emphasises teamwork, and they have<br />
implemented initiatives such as the 101 Life<br />
Goals Program, which encourages personal<br />
development for all employees.<br />
“We can achieve so much more together<br />
than we ever could individually, and that’s<br />
why we have such a collaborative culture with<br />
our franchise partners. We are completely<br />
invested in not only their success, but also<br />
their happiness and satisfaction,” said Lizzie<br />
Cox, content specialist at WOW 1 Day Painting.<br />
“We have regular working groups around<br />
franchise partner feedback, and we actively<br />
encourage a culture where they feel comfortable<br />
sharing ideas and suggestions as to how<br />
we can innovate. In the same way, our internal<br />
operations team is passionate about growth<br />
and change—helping our system set and reach<br />
new goals, and constantly looking for ways<br />
to improve.”<br />
The team at Our Town America agrees and<br />
says that listening is key. The leadership team<br />
encourages employees to present innovative<br />
ideas to managers and they actively solicit<br />
feedback from franchisees.<br />
Over at Payroll Vault education plays<br />
a critical role in creating a culture of innovation.<br />
“Payroll Vault believes in education<br />
and the celebration of a-ha moments,” said<br />
Jessica Martin, director of marketing &<br />
EPM at Payroll Vault. “Whether it is technological<br />
advancements or the investment into<br />
team development, it is all about creating a<br />
successful environment. When teams work in<br />
a successful environment, their client service<br />
and maintenance is exemplary.”<br />
Of course, innovation is only possible<br />
when change is openly embraced. This is at the<br />
core of innovation for Precision Concrete<br />
Cutting. “We incentivize innovation,” said<br />
Matthew Haney, president of Precision<br />
Concrete Cutting. “Once the team has been<br />
through several innovations, or iterations of<br />
the way we operate, they realize that change is<br />
embraced, and is part of who we are.”<br />
Barahm echoed Haney’s statement, saying<br />
that finding solutions requires a commitment<br />
to trial and error, change and risk taking.<br />
FRANCHISEE SATISFACTION<br />
Franchisees who own a franchise on this year’s<br />
Most Innovative Franchises list are pretty<br />
satisfied. Consider the following feedback we<br />
collected after surveying 25,000 franchisees:<br />
• 86% of franchisees say they enjoy<br />
being part of their franchise system<br />
• 88% of franchisees say they enjoy<br />
operating their business<br />
If you’re ready to learn more about owning<br />
your own franchise, this year’s Most Innovative<br />
Franchises list is a great place to start.<br />
There are clearly brands that prioritize and<br />
value innovation, and are constantly looking<br />
for ways to improve. As a prospective franchisee,<br />
understanding which brands are the most<br />
innovative can help you make a confident and<br />
smart investment.<br />
Before you take the plunge with any one<br />
brand be sure to educate yourself about<br />
franchising. Identify the businesses that get<br />
you excited. Talk with their franchise recruitment<br />
teams and visit with existing franchise<br />
partners to hear their experience. Ask the hard<br />
questions—of yourself and of them.<br />
Gary Fortcher<br />
and Kathleen Mulligan<br />
Wild Birds Unlimited<br />
Oakdale, NY<br />
Owners Since 2006<br />
FEATURED<br />
Franchisee<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? When we<br />
were exploring the possibility of opening a Wild<br />
Birds Unlimited (WBU) franchise, we visited both<br />
the headquarters office and several existing<br />
stores. We were impressed by the competence of<br />
the staff and the level of service provided by the<br />
Franchise Support Center at WBU in answering<br />
our questions and guiding us throughout the<br />
process. We also received positive feedback from<br />
all the franchisees that we visited. Most of all,<br />
everyone at WBU was passionate about the bird<br />
feeding hobby.<br />
What do you like most about owning a<br />
franchise? Our greatest joy is introducing the<br />
hobby to new customers and having them return<br />
to tell us how they love the birds in their<br />
backyards! We’ve also been fortunate to be able<br />
to provide employment to family and friends,<br />
who have helped us to grow our business. The<br />
franchise model has worked for us because we<br />
appreciate not having to be the experts on every<br />
aspect of retail—we have marvelous resources<br />
within WBU to fall back on when we need them.<br />
What advice do you have for prospective<br />
franchise buyers? Our advice to prospective<br />
franchise buyers is to look for a franchise that<br />
supports your passion, then do your due<br />
diligence. Talk to other franchisees and ask<br />
advice from trusted sources, such as your<br />
accountant and lawyer.<br />
For more information on Wild Birds Unlimited<br />
opportunities, call (888) 730-7108 or visit<br />
www.wbufranchise.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 17
<strong>FBR</strong> SPECIAL REPORT<br />
THE LIST<br />
Best of the Best:<br />
Most Innovative<br />
Franchises of <strong>2019</strong><br />
* 30-Minute Hit — more on p. 30<br />
Boxing & kickboxing circuit<br />
* 360clean<br />
Commercial cleaning services<br />
* ActionCOACH — more on p. 34<br />
Business coaching<br />
Survey<br />
Date<br />
June<br />
2018<br />
Aug.<br />
<strong>2019</strong><br />
Jan.<br />
<strong>2019</strong><br />
Start-Up<br />
Investment<br />
$100,000 –<br />
$165,000<br />
$3,750 –<br />
$11,050<br />
$45,000 –<br />
$950,000<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
$40,000 174<br />
$5,000 80<br />
$45,000 –<br />
$95,000<br />
1,761<br />
Aire-Master of America<br />
Commercial hygiene service<br />
Nov.<br />
2018<br />
$39,584 –<br />
$142,400<br />
$50,000 119<br />
* Amada Senior Care<br />
In-home senior care<br />
April<br />
<strong>2019</strong><br />
$87,710 –<br />
$174,654<br />
$80,000 107<br />
* Amazing Athletes — more on p. 31<br />
Early childhood development<br />
April<br />
<strong>2019</strong><br />
$25,000 –<br />
$55,650<br />
$17,500 95<br />
“I believe we have the<br />
best franchise system<br />
in the marketplace.”<br />
* American Poolplayers Association<br />
Pool league<br />
Anago Cleaning Systems<br />
Commercial cleaning services<br />
APEX Leadership Co.<br />
School fundraising program<br />
— more on<br />
p. 27<br />
Sep.<br />
2018<br />
Jan.<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
$20,523 –<br />
$28,408<br />
$197,000 –<br />
$298,000<br />
$81,500 –<br />
$104,200<br />
$20,763 350<br />
$197,000 –<br />
$298,000<br />
49<br />
$40,000 126<br />
– Christian Brothers Automotive Franchisee<br />
Assisting Hands<br />
In-home senior care<br />
Sep.<br />
2018<br />
$77,050 –<br />
$149,000<br />
$45,000 134<br />
Better Homes and Gardens Real Estate<br />
Real estate<br />
Jan.<br />
<strong>2019</strong><br />
$65,170 –<br />
$540,000<br />
$100,000 315<br />
Bin There Dump That — more on p. 37<br />
Residential dumpster rentals<br />
March<br />
2018<br />
$72,200 –<br />
$127,600<br />
$50,000 197<br />
* Brightway Insurance<br />
Financial services<br />
Jan.<br />
<strong>2019</strong><br />
$89,488 –<br />
$178,916<br />
$75,000 188<br />
“We were attracted to<br />
this franchise because<br />
of the existing code<br />
of values and our<br />
appreciation of them<br />
has only strengthened<br />
over the years. ”<br />
– DreamMaker Bath & Kitchen Franchisee<br />
Budget Blinds<br />
Custom blinds and window coverings<br />
Burn Boot Camp<br />
Women’s fitness center<br />
* Chicken Salad Chick — more on p. 35<br />
Fast casual<br />
* Christian Brothers Automotive<br />
Automotive repair<br />
* College Hunks Hauling Junk & Moving<br />
Junk removal services<br />
Complete Weddings + Events<br />
Wedding & event services<br />
— more on<br />
p. 32<br />
Sep.<br />
2018<br />
Oct.<br />
2018<br />
June<br />
2018<br />
Dec.<br />
2018<br />
March<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
$110,140 –<br />
$230,870<br />
$142,330 –<br />
$349,150<br />
$483,000 –<br />
$648,000<br />
$458,950 –<br />
$555,350<br />
$89,300 –<br />
$208,000<br />
$30,350 –<br />
$48,650<br />
$64,950 1,256<br />
$150,000 181<br />
$150,000 140<br />
$85,000 175<br />
$65,000 113<br />
$10,000 200<br />
Creative World School<br />
Early childhood education<br />
Nov.<br />
2018<br />
$400,000 –<br />
$6,000,000<br />
$400,000 –<br />
$600,000<br />
32<br />
* Cruise Planners<br />
Travel agency<br />
Oct.<br />
2018<br />
$695 –<br />
$10,995<br />
$10,995 2,571<br />
* Dream Vacations — more on p. 31<br />
Travel agency<br />
Oct.<br />
2018<br />
$3,245 –<br />
$21,850<br />
$3,500 1,453<br />
* DreamMaker Bath & Kitchen<br />
Home remodeling<br />
June<br />
<strong>2019</strong><br />
$133,350 –<br />
$321,225<br />
$200,000 –<br />
$400,000<br />
36<br />
*This brand’s Franchisee<br />
Satisfaction Report is available at<br />
www.FranchiseBusinessReview.com<br />
* East Coast Wings & Grill<br />
Casual dining<br />
Epcon Communities<br />
Maintenance-free home building<br />
April<br />
2018<br />
May<br />
2018<br />
$434,568 –<br />
$927,930<br />
$638,500 –<br />
$3,288,000<br />
$250,000 36<br />
$500,000 –<br />
$500,500<br />
160<br />
18 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
Survey<br />
Date<br />
Start-Up<br />
Investment<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
Expedia CruiseShipCenters<br />
Travel agency<br />
May<br />
<strong>2019</strong><br />
$156,000 –<br />
$276,000<br />
$100,000 468<br />
* FASTSIGNS — more on p. 33<br />
Visual business communications<br />
Nov.<br />
2018<br />
$197,172 –<br />
$313,136<br />
$80,000 780<br />
* Fibrenew — more on back cover<br />
Leather & vinyl repair services<br />
Nov.<br />
2018<br />
$75,000 –<br />
$101,800<br />
$20,000 –<br />
$100,000<br />
329<br />
* FirstLight Home Care — more on p. 34<br />
In-home senior care<br />
May<br />
<strong>2019</strong><br />
$110,881 –<br />
$167,876<br />
$100,000 205<br />
* Fish Window Cleaning<br />
Window cleaning<br />
FPC National<br />
Recruiting services<br />
Freedom Boat Club<br />
Members only boat club<br />
FRSTeam<br />
Home restoration<br />
FYZICAL Therapy & Balance Centers<br />
Physical therapy centers<br />
Nov.<br />
2018<br />
Oct.<br />
2018<br />
March<br />
<strong>2019</strong><br />
Nov.<br />
2018<br />
May<br />
<strong>2019</strong><br />
$83,225 –<br />
$146,200<br />
$65,000 –<br />
$86,000<br />
$144,200 –<br />
$193,700<br />
$32,000 –<br />
$380,500<br />
$82,250 –<br />
$390,000<br />
$60,000 –<br />
$150,000<br />
272<br />
$120,000 64<br />
$38,000 135<br />
$25,000 –<br />
$35,000<br />
$70,000 –<br />
$140,000<br />
55<br />
396<br />
“Overall training and<br />
support are excellent<br />
with the franchise.<br />
There are some very<br />
talented people at the<br />
corporate office.”<br />
– Fish Window Cleaning Franchisee<br />
Goldfish Swim School<br />
Swim lessons<br />
Nov.<br />
2018<br />
$1,335,283 –<br />
$3,065,358<br />
$450,000 –<br />
$600,000<br />
96<br />
Help-U-Sell Real Estate<br />
Real estate<br />
Sep.<br />
2018<br />
$29,650 –<br />
$67,650<br />
$4,950 102<br />
High Touch High Tech<br />
Hands-on science programs<br />
June<br />
<strong>2019</strong><br />
$62,750 –<br />
$69,000<br />
$37,650 50<br />
Home Care Assistance<br />
In-home senior care<br />
Sep.<br />
2018<br />
$77,775 –<br />
$245,250<br />
$80,000 228<br />
HomeSmart International LLC<br />
Real estate<br />
House Doctors Handyman Service<br />
Home improvement<br />
* HouseMaster — more on p. 37<br />
Professional home inspections<br />
* Image One — more on p. 38<br />
Commercial cleaning services<br />
JumpBunch<br />
Youth sport & fitness<br />
Keller Williams<br />
Real estate<br />
Nov.<br />
2018<br />
April<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
July<br />
<strong>2019</strong><br />
Aug.<br />
2018<br />
May<br />
2018<br />
$65,000 –<br />
$205,000<br />
$98,000 –<br />
$128,650<br />
$60,100 –<br />
$106,150<br />
$59,900 –<br />
$123,700<br />
$45,800 –<br />
$59,300<br />
$183,947 –<br />
$336,995<br />
$20,000 144<br />
$60,000 37<br />
$61,100 339<br />
$59,900 71<br />
$15,000 91<br />
$183,947 –<br />
$336,995<br />
1,143<br />
“Over the top in quality<br />
and support. It would be<br />
hard to believe that there<br />
is anything out there that<br />
could compare to the<br />
extent that goes into the<br />
success of operations.”<br />
– Kona Ice Franchisee<br />
* Kitchen Solvers<br />
Home remodeling<br />
Sep.<br />
<strong>2019</strong><br />
$65,765 –<br />
$90,535<br />
$75,000 52<br />
* Kona Ice<br />
Frozen treats<br />
Sep.<br />
<strong>2019</strong><br />
$124,750 –<br />
$147,550<br />
$20,000 1,162<br />
LaRosa’s Pizzeria<br />
Fast casual<br />
June<br />
<strong>2019</strong><br />
$800,000 –<br />
$1,000,000<br />
$500,000 75<br />
Learning Express<br />
Children’s retailer<br />
Sep.<br />
2018<br />
$199,875 –<br />
$384,150<br />
$125,000 125<br />
Lenny’s Grill & Subs<br />
Quick-service<br />
July<br />
<strong>2019</strong><br />
$192,844 –<br />
$431,326<br />
$75,000 96<br />
* MaidPro<br />
House cleaning & maid services<br />
Sep.<br />
<strong>2019</strong><br />
$74,560 –<br />
$204,450<br />
$75,000 287<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 19
<strong>FBR</strong> SPECIAL REPORT<br />
THE LIST<br />
Best of the Best:<br />
Most Innovative<br />
Franchises of <strong>2019</strong><br />
Mighty Auto Parts<br />
Automotive retailer<br />
Miracle Method Surface Refinishing<br />
Bathroom & kitchen remodeling<br />
Motto Mortgage<br />
Brokerage services<br />
Survey<br />
Date<br />
Aug.<br />
2018<br />
July<br />
2018<br />
Oct.<br />
2018<br />
Start-Up<br />
Investment<br />
$175,000 –<br />
$275,000<br />
$75,000 –<br />
$138,000<br />
$48,000 –<br />
$68,000<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
$100,000 114<br />
$40,000 –<br />
$50,000<br />
174<br />
$12,000 82<br />
N2 Publishing<br />
Private neighborhood publications<br />
Nov.<br />
2018<br />
$975 –<br />
$5,650<br />
$975 –<br />
$5,650<br />
769<br />
Network in Action<br />
Professional networking<br />
July<br />
<strong>2019</strong><br />
$43,610 –<br />
$57,500<br />
$50,000 50<br />
NextHome<br />
Real estate<br />
Oct.<br />
2018<br />
$14,500 –<br />
$212,600<br />
$3,500 –<br />
$7,500<br />
360<br />
* Office Pride — more on p. 37<br />
Commercial cleaning services<br />
Sep.<br />
2018<br />
$59,500 –<br />
$107,200<br />
$85,000 137<br />
Online Trading Academy<br />
Trading/investment education<br />
Sep.<br />
<strong>2019</strong><br />
$389,800 –<br />
$684,500<br />
$250,000 66<br />
“This is a moral and<br />
ethical company. There<br />
is a strong positive<br />
relationship between the<br />
franchisor and franchisee.<br />
It is a family relationship.”<br />
– Our Town America Franchisee<br />
* Our Town America — more on p. 36<br />
Advertising services<br />
Palm Beach Tan<br />
Beauty services<br />
Parisi Speed School<br />
Youth performance training<br />
* Payroll Vault Franchising<br />
Payroll services<br />
* Pinch A Penny — more on p. 33<br />
Pool supplies retailer<br />
Pizza Factory<br />
Fast Casual<br />
Sep.<br />
<strong>2019</strong><br />
Sep.<br />
<strong>2019</strong><br />
June<br />
<strong>2019</strong><br />
Sep.<br />
<strong>2019</strong><br />
Sep.<br />
2018<br />
Aug.<br />
2018<br />
$63,300 –<br />
$86,250<br />
$498,278 –<br />
$802,420<br />
$13,250 –<br />
$155,500<br />
$49,135 –<br />
$74,254<br />
$289,375 –<br />
$411,200<br />
$372,000 –<br />
$562,000<br />
$70,000 63<br />
$250,000 751<br />
$20,000 94<br />
$42,985 –<br />
$70,569<br />
49<br />
$150,000 257<br />
$90,000 109<br />
Pizza Ranch<br />
Fast Casual<br />
Sep.<br />
<strong>2019</strong><br />
$1,127,500 –<br />
$2,526,500<br />
$325,000 224<br />
Precision Concrete Cutting<br />
Concrete maintenance services<br />
May<br />
<strong>2019</strong><br />
$150,000 –<br />
$176,500<br />
$100,000 67<br />
* Qualicare<br />
In-home senior care<br />
July<br />
2018<br />
$65,800 –<br />
$149,250<br />
$100,000 101<br />
* Remedy Intelligent Staffing — more on p. 29<br />
Staffing solutions<br />
Jan.<br />
<strong>2019</strong><br />
$151,840 –<br />
$258,280<br />
$100,000 1,088<br />
Rhea Lana’s<br />
Children’s consignment<br />
Dec.<br />
2018<br />
$19,050 –<br />
$38,950<br />
$15,000 99<br />
* Sandler Training<br />
Business consulting & coaching<br />
July<br />
<strong>2019</strong><br />
$97,525 –<br />
$108,500<br />
$91,525 358<br />
Sanford Rose Associates<br />
Recruiting services<br />
Feb.<br />
<strong>2019</strong><br />
$108,250 –<br />
$143,580<br />
$108,250 96<br />
* Senior Care Authority — more on p. 24<br />
Assisted living placement services<br />
Oct.<br />
2018<br />
$52,350 –<br />
$78,150<br />
$50,000 –<br />
$150,000<br />
59<br />
Service Team of Professionals<br />
Restoration services<br />
Sep.<br />
<strong>2019</strong><br />
$78,600 –<br />
$138,500<br />
$56,000 34<br />
Shack Shine<br />
Gutter cleaning & window washing<br />
July<br />
2018<br />
$50,250 –<br />
$97,050<br />
$32,000 64<br />
Snapology<br />
STEM/STEAM programs & activities<br />
Sep.<br />
<strong>2019</strong><br />
$40,000 –<br />
$90,000<br />
$34,900 131<br />
20 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
Survey<br />
Date<br />
Start-Up<br />
Investment<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
* Soccer Shots<br />
Youth sports<br />
Dec.<br />
2018<br />
$41,034 –<br />
$53,950<br />
$38,000 249<br />
Sotheby’s International Realty<br />
Real estate<br />
Jan.<br />
<strong>2019</strong><br />
$194,650 –<br />
$627,000<br />
$63,650 –<br />
$206,000<br />
607<br />
* Supporting Strategies<br />
Bookkeeping services<br />
March<br />
<strong>2019</strong><br />
$77,130 –<br />
$102,390<br />
$100,000 94<br />
Surface Specialists Systems<br />
Home remodeling<br />
June<br />
<strong>2019</strong><br />
$43,200 –<br />
$56,000<br />
$25,000 48<br />
TeamLogic IT<br />
IT services<br />
Oct.<br />
2018<br />
$160,000 –<br />
$160,000<br />
$60,000 192<br />
TGA Premier Sports<br />
Youth sports<br />
The @WORK Group<br />
Recruiting services<br />
The Drybar<br />
Hair salon<br />
* The Glass Guru — more on p. 30<br />
Window restoration<br />
The Little Gym<br />
Early childhood development<br />
Feb.<br />
<strong>2019</strong><br />
Feb.<br />
<strong>2019</strong><br />
Sep.<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
Oct.<br />
2018<br />
$16,300 –<br />
$67,350<br />
$154,000 –<br />
$231,000<br />
$644,070 –<br />
$1,348,360<br />
$64,150 –<br />
$183,000<br />
$185,750 –<br />
$436,000<br />
$16,300 –<br />
$67,350<br />
132<br />
$150,000 72<br />
$50,000 –<br />
$56,500<br />
155<br />
$64,150 94<br />
$75,000 –<br />
$100,000<br />
654<br />
“One of my favorite things<br />
about Soccer Shots is<br />
the support of the<br />
franchisee community!”<br />
– Soccer Shots Franchisee<br />
The Patch Boys<br />
Drywall repair<br />
June<br />
<strong>2019</strong><br />
$45,500 –<br />
$66,000<br />
$45,500 –<br />
$66,000<br />
24<br />
Tint World<br />
Automotive services<br />
March<br />
<strong>2019</strong><br />
$149,000 –<br />
$249,000<br />
$60,000 –<br />
$80,000<br />
72<br />
Town Money Saver<br />
Advertising services<br />
* Truly Nolen of America — more on p. 29<br />
Pest control<br />
* TSS Photography — more on p. 36<br />
Sports, school & event photography<br />
* TWO MEN AND A TRUCK ® — more on p. 9<br />
Moving services<br />
United Country Real Estate<br />
Real estate<br />
* Visiting Angels<br />
In-home senior care<br />
March<br />
<strong>2019</strong><br />
April<br />
<strong>2019</strong><br />
July<br />
<strong>2019</strong><br />
March<br />
<strong>2019</strong><br />
Oct.<br />
2018<br />
July<br />
2018<br />
$5,700 –<br />
$17,000<br />
$50,200 –<br />
$293,000<br />
$20,415 –<br />
$74,725<br />
$179,000 –<br />
$585,000<br />
$16,290 –<br />
$42,510<br />
$83,085 –<br />
$128,885<br />
$5,000 –<br />
$12,500<br />
49<br />
$35,000 655<br />
$10,500 179<br />
$80,000 –<br />
$190,000<br />
419<br />
$15,000 463<br />
$57,950 652<br />
“I’m very pleased<br />
with being part of<br />
the franchise system<br />
and enthusiastically<br />
recommend it to<br />
potential new members<br />
when possible.”<br />
– Yogi Bear’s Jellystone Park Franchisee<br />
Weed Man<br />
Lawn care<br />
Aug.<br />
2018<br />
$68,453 –<br />
$85,513<br />
$60,000 409<br />
Welcomemat Services<br />
Printing & marketing services<br />
June<br />
2018<br />
$60,960 –<br />
$89,710<br />
$47,000 84<br />
* Wild Birds Unlimited — more on p. 17<br />
Nature retailer<br />
Oct.<br />
2018<br />
$150,837 –<br />
$260,991<br />
$40,000 –<br />
$50,000<br />
362<br />
WOW 1 DAY PAINTING<br />
Painting<br />
Dec.<br />
2018<br />
$67,000 –<br />
$129,500<br />
$50,000 70<br />
YESCO<br />
Visual business communications<br />
March<br />
<strong>2019</strong><br />
$64,300 –<br />
$350,000<br />
$60,000 163<br />
* Yogi Bear’s Jellystone Park<br />
Camping services<br />
March<br />
<strong>2019</strong><br />
$100,000 –<br />
$2,000,000<br />
$200,000 89<br />
Zagg<br />
Electronic accessories<br />
July<br />
2018<br />
$31,000 –<br />
$60,000<br />
$10,000 –<br />
$30,000<br />
98<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 21
<strong>FBR</strong> SPECIAL REPORT<br />
Senior Care Franchises Offer a<br />
Lucrative, Feel Good Business<br />
Opportunity for Franchisees<br />
How the Baby Boomers Are Changing the Way Seniors Age<br />
Senior care is a booming industry that is<br />
attracting entrepreneurial altruists, who recognize<br />
a great opportunity when they see it. As<br />
baby-boomers age, the need for senior care is<br />
increasing, particularly for in-home senior<br />
care—and this need is creating both a lucrative<br />
and rewarding business opportunity.<br />
“By 2020, people aged 65 and older will<br />
outnumber children under age five for the first<br />
time in history,” said Dave Banark, COO of<br />
Home Instead Senior Care. “The demand for<br />
our services is strong now and only going to<br />
grow exponentially.”<br />
Nick Way, brand manager at Home Helpers<br />
Home Care agrees, ”There has never been a<br />
better time to enter the senior care market as<br />
an entrepreneur. With 74.1 million baby<br />
boomers planning to age in place, there has<br />
never been a greater need for senior in-home<br />
care than today. The upward trend in population<br />
needing our in-home care services is<br />
expected to continue its growth trajectory for<br />
the next 20 years.”<br />
In Canada, the demand—and the financial<br />
opportunity—for in-home senior services is<br />
just as strong. There are more seniors (those<br />
65 and over) than children (those 14 and<br />
under) in Canada. “According to an estimate<br />
from CIBC, the cost of caring for aging<br />
parents alone in Canada is more than $33<br />
billion,” explained Matt Vijayan & Angie<br />
Kunnath, Home Care Assistance franchisees.<br />
“This report factors in $6.6 billion out-ofpocket<br />
costs and approximately $27 billion in<br />
lost labour productivity and income. Aging in<br />
place has been a trending factor in the growing<br />
senior care industry.”<br />
With such great need, the industry is virtually<br />
recession proof, remarked Nathan Weber,<br />
VP of Franchise Development at Qualicare.<br />
Qualicare team members usually end up getting very<br />
close with clients because of the support provided.<br />
Pictured is Peter W., spending time with a valued client<br />
from Qualicare Big Sky in Bozeman, Montana.<br />
This year, Franchise Business Review<br />
surveyed 1,633 franchisees in the senior care<br />
sector to gauge their satisfaction with their<br />
franchise and their happiness with their decision<br />
to invest in a franchise. Based on this<br />
research we determined the Top Senior Care<br />
Franchises of <strong>2019</strong>. You can see the full list of<br />
award-winning brands on page 25.<br />
YOU GOTTA HAVE HEART<br />
“Senior care franchises fill so many buckets.<br />
If you build and run it right, you can make a<br />
huge social difference while being financially<br />
rewarded,” said Dave Banark, COO at Home<br />
Instead Senior Care. “The senior care industry<br />
offers a rare opportunity to make money by<br />
doing the right thing and by making a positive<br />
impact on society.”<br />
Of course, while the financial prospects of<br />
the senior care sector are appealing to many,<br />
the majority of franchisees invest in the space<br />
because they have a strong desire to give back.<br />
A senior care business is a lot of work; it’s a<br />
24/7 commitment, which means that to be<br />
successful you must be motivated by more<br />
than money.<br />
Seth Michael, a Home Instead franchisee,<br />
shared a common sentiment among senior<br />
care franchisees. “We have the honor of serving<br />
and loving people each day. Seeing the love<br />
and support of our care givers in the community<br />
makes senior care a great opportunity.<br />
The impact we have had on families and their<br />
loved ones is unmatched. Each day is an<br />
opportunity to change someone’s life.”<br />
Matt Preston, co-owner of a Home Instead<br />
Senior Care franchise in Portland, OR asks<br />
prospective franchisees to be honest with<br />
themselves. “What do you really want? If<br />
you only want financial success this is not for<br />
you. Senior care is all about heart, giving and<br />
expecting nothing in return. Your return is all<br />
in the positive outcomes you and your team<br />
will help to cultivate.”<br />
Michael explained that he chose the senior<br />
care space due to his desire to pass it forward.<br />
“It is important to me to live a life of impact. I<br />
wanted the opportunity to help people because<br />
there was a time not too long ago, that people<br />
helped me when I was in need. Home Instead<br />
Senior Care made it personal. I spend each day<br />
helping families in need because at one time it<br />
was my family that needed help and someone<br />
chose to make a difference in our lives.”<br />
22 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
HOW MUCH MONEY CAN YOU MAKE<br />
AS A SENIOR CARE FRANCHISE OWNER?<br />
The senior care space has proven lucrative for<br />
many franchisees, which is no surprise when<br />
you consider the need. Still, before you invest<br />
it’s important to look at the numbers; yes, as<br />
Preston said, you need to have heart to work<br />
in this industry, but you also need to be business<br />
savvy and hard-working if you want to<br />
make money on your investment.<br />
$135,625<br />
ANNUAL INCOME<br />
The average annual income<br />
reported by franchise owners<br />
in the senior services sector<br />
In a growing space like senior care, there<br />
is no ceiling to the financial opportunity for<br />
franchisees who are willing to roll up their<br />
sleeves and work hard. “Our average franchise<br />
does close to $1.9 million in annual revenue;<br />
our largest does nearly $11 million annually,”<br />
said Dave Banark, COO of Home Instead<br />
Senior Care.<br />
According to our most recent surveys, the<br />
average income for franchisees in the senior<br />
services sector is $135,625 annually.<br />
Bill Mishkin, who owns a Home Instead<br />
Senior Care franchise, said that they were able<br />
to double revenue in three years and increase<br />
gross margin by 9%.<br />
Vijayan & Kunnath said they broke even<br />
in 10 months and have had positive cash flow<br />
every quarter since.<br />
Michael said that finding financial success<br />
took some time. “We’re still working hard<br />
each day to make a good living.” And although<br />
success hasn’t been immediate for Michael, he<br />
says it has been a rewarding experience, and<br />
he would recommend the business to anyone<br />
who is willing to work hard.<br />
Michael is not alone; in fact, 79% of survey<br />
respondents said they would recommend<br />
their franchise to others.<br />
HOW MUCH WILL A SENIOR CARE<br />
FRANCHISE COST YOU?<br />
So, the market looks hot, the profitability<br />
prospects look good, but how much will it cost<br />
you to get in?<br />
The top franchises on this year’s list have<br />
initial investment requirements that start as<br />
low as $52,500 and go as high as $245,250.<br />
Liquid capital requirements start at $45,000<br />
and go as high as $200,000. You can review the<br />
costs for each brand on page 25.<br />
“There’s a fairly low financial barrier of<br />
entry into the senior care franchise market,”<br />
said Dave Banark, COO of the Home Instead<br />
Senior Care franchise system. “Aside from<br />
the franchise fee (ours is $55,000) you generally<br />
have relatively minimal start up costs,<br />
and will need working capital for at least the<br />
first year of operation. Depending on where<br />
you start your franchise you may incur local<br />
licensure costs.”<br />
When you invest in a franchise you can<br />
expect to pay the following costs and fees:<br />
1. Franchise fee<br />
2. Other startup costs<br />
(equipment, rent, etc.)<br />
3. Marketing and advertising fee<br />
4. Royalties<br />
Most franchise systems require that you<br />
have a minimum liquid capital and net worth<br />
to be eligible for ownership.<br />
At Home Helpers, for instance, the franchise<br />
fee is $48,900 and they estimate you<br />
will need an additional $36,000 to $88,000 for<br />
other startup expenses and working capital,<br />
for a total initial investment of $84,750 to<br />
$136,900.<br />
FRANCHISEE SATISFACTION IN<br />
THE SENIOR CARE INDUSTRY<br />
It might not come as a surprise, but franchisee<br />
satisfaction in the senior care industry is<br />
very strong. In fact, the senior care sector has<br />
one of the highest satisfaction ratings in all<br />
of franchising. In our surveys of senior care<br />
franchisees, nearly 90% reported that they<br />
enjoy operating their business, as well as being<br />
part of their franchise organization.<br />
And, when asked about the long term<br />
growth opportunity for their business, over<br />
75% of survey respondents said that it is<br />
strong or very strong. The bottom line: 8 out<br />
FEATURED<br />
Franchisee<br />
Kevin and Cilla Buck<br />
CarePatrol<br />
Two Territories in Cleveland, OH<br />
Owners Since 2013<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? We<br />
weren’t initially interested in a franchise<br />
opportunity but were intrigued by what<br />
CarePatrol offered compared to other similar<br />
opportunities in the senior care market. We liked<br />
the opportunity the business model provided to<br />
help seniors, the ability to work together as a<br />
couple and still make a viable income.<br />
What do you like most about owning a<br />
franchise? We enjoy the freedom of owning our<br />
own business and being the ones that are<br />
directly responsible for our success. Over the<br />
years, we have added quality individuals to our<br />
team that share our same values and have further<br />
expanded our reach. We particularly enjoy<br />
helping families through this difficult time in<br />
their life, but especially those seniors who have<br />
no family to help them. These seniors become<br />
part of our family and we are very protective of<br />
them as we guide them through this difficult time<br />
in their life’s journey.<br />
What advice do you have for prospective<br />
franchise buyers? The advice we typically give to<br />
prospective buyers is “be ready to work.”<br />
CarePatrol has such great potential but only<br />
when you put the work in first. Also, there is no<br />
such thing as “having arrived” as success requires<br />
daily hard work if you want to continue and<br />
ultimately expand your success.<br />
Safer Senior Living. Your Goal, Our Mission.<br />
For more information on CarePatrol<br />
opportunities, call (866) 560-5656 or visit<br />
www.carepatrolfranchise.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 23
<strong>FBR</strong> SPECIAL REPORT<br />
FEATURED<br />
Franchisee<br />
Mike Kearney<br />
Senior Care Authority<br />
Rochester, NY<br />
Owner Since 2017<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? I wanted<br />
a business model that would allow me to utilize<br />
the skills and experience of a lifelong career in<br />
sales in a role that was not about selling, but<br />
instead about helping people and solving<br />
problems. Senior placement fit perfectly. At the<br />
same time, I believe that choosing a franchisor is<br />
like choosing a partner. These seemed like<br />
people I wanted to be in business with.<br />
What type of business experience, education,<br />
and/or skills did you have prior to becoming a<br />
franchisee that you have found particularly<br />
helpful? Having experience in sales and<br />
marketing was a big plus. I was comfortable<br />
meeting new people, networking and putting<br />
myself out there. Being comfortable making<br />
presentations and selling yourself makes the job<br />
a lot easier.<br />
What do you like most about owning your<br />
franchise? With this franchise, the experience of<br />
helping a family in crisis is extremely rewarding.<br />
A common response from customers I work with<br />
is “Oh my gosh, I don’t know how we would have<br />
done this without you!” There is a feel good<br />
aspect to this job that I have not found in any<br />
other role.<br />
How did you fund your franchise? Did you<br />
receive any discounts/incentives? I funded this<br />
(along with my best friend and business partner)<br />
through a Rollover for Business startup transaction.<br />
We were able to negotiate a package with the<br />
franchisor that we felt was a great opportunity.<br />
What advice do you have for prospective<br />
franchise buyers? I feel fortunate to have a<br />
partner who really aided me in doing our due<br />
diligence prior to start up. My advice would be to<br />
do your homework and ask a lot of questions.<br />
Talk to as many franchisees as you can. The time<br />
you put in before you buy is crucial.<br />
Senior Advocacy and Living Source<br />
For more information on Senior Care Authority<br />
opportunities, call (888) 809-1231 x2,<br />
or visit seniorcareauthority.com/seniorfranchise-opportunities.html.<br />
TM<br />
of 10 franchisees said that they would do it all<br />
over again.<br />
Mishkin enjoys running his Home Instead<br />
Senior Care franchise so much he says he<br />
wishes he knew about it sooner.<br />
But, that’s not to say owning a senior care<br />
franchise is easy. Mishkin explains that it can<br />
be stressful keeping up with the growth and<br />
staffing demands of their business.<br />
90%<br />
ENJOY THEIR<br />
FRANCHISE SYSTEM<br />
According to more than 1,600<br />
franchisees surveyed<br />
Also, the industry requires franchisees to<br />
be on call 24/7. This can be challenging for<br />
business owners.<br />
“The best part of owning a senior care<br />
franchise is serving all the families and<br />
providing job opportunities within the community.<br />
The worst part is it’s a 24/7 business,”<br />
said Michael. “We care for people every hour<br />
of every day. There is never a day off in senior<br />
care. We take calls in the middle of the night,<br />
on Christmas and Thanksgiving. The business<br />
is never shut off.”<br />
Vijayan and Kunnath agree. “The best<br />
thing about our business is that we get to<br />
do what we love doing. It is a 24/7 business<br />
and yet it provides immense satisfaction. The<br />
ownership provides opportunity not only to<br />
help seniors but also help many caregivers<br />
with employment and a source of income. We<br />
currently have over 200 caregivers between<br />
two offices. The worst part about owning<br />
our business is that you have to be available<br />
24 hours, seven days a week, initially. Over a<br />
few years, you build capacity to hire people on<br />
call,” they remarked.<br />
Due to the nature of the business, providing<br />
a caregiving service for seniors, the work<br />
can also be emotionally draining. Preston said<br />
the best part of owning his franchise is changing<br />
people’s lives. “I love our mission and what<br />
we do.” But, he says, the hardest part is that<br />
it’s tiring, emotional work. “But even with the<br />
difficult things, it’s always worth it,” he said.<br />
EXPLORING TOP SENIOR CARE<br />
FRANCHISE BRANDS<br />
In an exploding field and competitive market,<br />
there are many senior care franchise brands to<br />
choose from. As you begin your research and<br />
vet your options, the <strong>FBR</strong> Top Senior Care<br />
Franchises list is a great place to start. All the<br />
brands on this list have been rated highly by<br />
the franchisees who own them—and many of<br />
them have shared their satisfaction reports<br />
openly on www.FranchiseBusinessReview.com.<br />
So, if you are curious to dig deeper and learn<br />
about a certain brand, please visit our website<br />
to see their scores and to request additional<br />
information.<br />
As you review different franchise opportunities,<br />
keep in mind what matters most to you.<br />
Roy Wu, a Home Instead franchisee put<br />
values first. “The Home Instead brand is the<br />
only one we looked at due to their number one<br />
stated value, honor God in all we do, and the<br />
values they believe in for doing good by doing<br />
well,” he said.<br />
Vijayan & Kunnath decided on Home<br />
Care Assistance because they liked their<br />
science-based approach. “We felt a science<br />
and evidence-based approach to senior care<br />
made sense having come from pharmaceutical<br />
and financial industries respectively. The<br />
Cognitive Therapeutics Method specifically<br />
designed for people living with dementia and<br />
Balanced Care Method, anchored in holistic<br />
caregiving completely made sense.”<br />
Preston, on the other hand, was looking<br />
for strong corporate leadership, which Home<br />
Instead Senior Care was able to provide “Home<br />
Instead was by far the most professional organization<br />
that we vetted. They are supportive<br />
of their owners, work hard to support the<br />
brand, are innovative and push to maintain<br />
their quality,” he said. “They self-manage and<br />
protect their brand through high franchise<br />
standards and maintain their positive culture<br />
through thoughtful hiring of the Home Office<br />
Staff, as well as diligent vetting of new owners.”<br />
If you decide that a senior care franchise is<br />
the best option for you, be sure to talk to as<br />
many franchisees as possible. They can give<br />
you unbiased and straightforward feedback<br />
on what it’s really like to own the franchise<br />
you are considering. And you can visit<br />
www.FranchiseBusinessReview.com to read<br />
reviews, peruse satisfaction data and inquire<br />
to the brands you are most interested in.<br />
24 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
<strong>FBR</strong> SPECIAL REPORT<br />
* Amada Senior Care<br />
In-home senior care<br />
* Assisted Living Locators<br />
Assisted living placement services<br />
Assisting Hands<br />
In-home senior care<br />
Survey<br />
Date<br />
April<br />
<strong>2019</strong><br />
Sep.<br />
2018<br />
Sep.<br />
2018<br />
Initial<br />
Investment<br />
$87,710 –<br />
$174,654<br />
$59,300 –<br />
$70,550<br />
$77,050 –<br />
$149,000<br />
Cash<br />
Requirement<br />
Total<br />
Units<br />
$80,000 107<br />
$50,000 50<br />
$45,000 130<br />
THE LIST<br />
Best of the Best:<br />
Top Senior Care<br />
Franchises<br />
* BrightStar Care — more on p. 27<br />
In-home senior care<br />
April<br />
<strong>2019</strong><br />
$93,048 –<br />
$154,307<br />
$200,000 338<br />
* CarePatrol — more on p. 23<br />
Assisted living placement services<br />
Oct.<br />
2018<br />
$71,540 –<br />
$88,490<br />
$85,000 150<br />
* FirstLight Home Care — more on p. 34<br />
In-home senior care<br />
May<br />
<strong>2019</strong><br />
$110,881 –<br />
$167,876<br />
$100,000 205<br />
Home Care Assistance<br />
In-home senior care<br />
Sep.<br />
2018<br />
$77,775 –<br />
$245,250<br />
$80,000 175<br />
Home Helpers Home Care<br />
Senior Care<br />
* Home Instead Senior Care<br />
In-home senior care<br />
* Homewatch Caregivers<br />
In-home senior care<br />
* Qualicare<br />
In-home senior care<br />
Right at Home<br />
In-home senior care<br />
March<br />
<strong>2019</strong><br />
Sep.<br />
<strong>2019</strong><br />
Sep.<br />
2018<br />
July<br />
2018<br />
Feb.<br />
<strong>2019</strong><br />
$84,750 –<br />
$136,900<br />
$100,000 300<br />
$125,000 $55,000 1,049<br />
$83,000 –<br />
$141,500<br />
$65,800 –<br />
$149,250<br />
$79,250 –<br />
$137,900<br />
$50,000 201<br />
$100,000 78<br />
$150,000 588<br />
“I vetted 16 different<br />
franchisors when I<br />
selected Visiting Angels.<br />
I have never regretted<br />
my decision. The system<br />
is built on integrity, caring<br />
and incredible teamwork.”<br />
– Visiting Angels Franchisee<br />
* Senior Care Authority — more on p. 24<br />
Assisted living placement services<br />
Oct.<br />
2018<br />
$52,350 –<br />
$78,150<br />
$50,000 –<br />
$150,000<br />
57<br />
* Visiting Angels<br />
In-home senior care<br />
July<br />
2018<br />
$83,085 –<br />
$128,885<br />
$57,950 641<br />
Visit www.FranchiseBusinessReview.com<br />
for more Top Franchise opportunities for <strong>2019</strong>.<br />
*This brand’s Franchisee<br />
Satisfaction Report is available at<br />
www.FranchiseBusinessReview.com<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 25
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
<strong>2019</strong><br />
TOP 200<br />
FRANCHISES<br />
ADVERTISING & SALES<br />
N2 Publishing<br />
* Our Town America — more on p. 36<br />
Welcomemat Services<br />
Town Money Saver<br />
Discovery Map<br />
AUTOMOTIVE<br />
* Christian Brothers Automotive<br />
* Snap-on Tools — more on p. 6<br />
RNR Tire Express<br />
Mighty Auto Parts<br />
Auto Appraisal Network<br />
Tint World<br />
Grease Monkey<br />
BUSINESS SERVICES<br />
* Sandler Training<br />
* FASTSIGNS — more on p. 33<br />
Sanford Rose Associates<br />
YESCO<br />
* Minuteman Press<br />
* ActionCOACH — more on p. 34<br />
The @WORK Group<br />
* Supporting Strategies<br />
* Remedy Intelligent Staffing — more on p. 29<br />
FPC National<br />
Dale Carnegie<br />
Nextaff<br />
CHILD SERVICES<br />
* Soccer Shots<br />
JumpBunch<br />
TGA Premier Sports<br />
Young Rembrandts<br />
The Little Gym<br />
KidsPark<br />
High Touch High Tech<br />
Drama Kids<br />
* TSS Photography — more on p. 36<br />
Snapology<br />
College Nannies, Sitters + Tutors<br />
Today’s leading brands based<br />
on <strong>FBR</strong>’s owner satisfaction data.<br />
*Full Satisfaction Report Available<br />
at FranchiseBusinessReview.com<br />
CLEANING & MAINTENANCE<br />
* MaidPro<br />
Aire-Master of America<br />
Anago Cleaning Systems (Master Franchisors)<br />
* Molly Maid<br />
* Office Pride — more on p. 37<br />
Jan-Pro (Master Franchisors)<br />
* 360clean<br />
Oxi Fresh Carpet Cleaning<br />
* Image One — more on p. 38<br />
Two Maids & A Mop<br />
Stratus Building Solutions (Master Franchisors)<br />
You’ve Got MAIDS<br />
Buildingstars (Master Franchisors)<br />
EDUCATION<br />
* The Goddard School — more on p. 2<br />
Online Trading Academy<br />
* Mathnasium<br />
* The Learning Experience<br />
Huntington Learning Center<br />
Creative World School<br />
LearningRx<br />
The Tutoring Center<br />
FINANCIAL SERVICES<br />
* Payroll Vault<br />
Estrella Insurance<br />
* Brightway Insurance<br />
Motto Mortgage<br />
We Insure<br />
Family Financial Centers<br />
FITNESS<br />
Orangetheory Fitness<br />
* Crunch Fitness<br />
* 30 Minute Hit — more on p. 30<br />
Planet Fitness<br />
Burn Boot Camp<br />
Baby Boot Camp<br />
Gold’s Gym<br />
The Camp Transformation Center<br />
FINANCIAL & TAX<br />
Payroll Vault Franchising<br />
Initial Investment: $49,135 – $74,254<br />
Cash Requirement: $42,985 – $70,569<br />
Total Units: 48<br />
The payroll industry is driven by small business<br />
employment, and frequent changes in legislature<br />
make it challenging for business owners to<br />
maintain payroll compliance. The franchise<br />
model provides comprehensive workforce<br />
services and resources to get you started and<br />
continue to thrive. With effective technology at<br />
your fingertips, and a corporate support team to<br />
help guide you, Payroll Vault opens access to a<br />
growing need that will fuel a revenue stream for<br />
years to come.<br />
Special Veteran Incentives: 10% discount for<br />
veterans.<br />
For more information on Payroll Vault<br />
Franchising opportunities, call (303) 763-<br />
1829 or visit www.payrollvaultfranchise.com/<br />
contact-us.<br />
HEALTHY & BEAUTY<br />
Sport Clips<br />
Initial Investment: $224,800 – $373,300<br />
Cash Requirement: $200,000<br />
Total Units: 1,848<br />
Sport Clips Haircuts is a sports-themed<br />
haircutting franchise specializing in haircuts<br />
for men and boys in a 75 billion dollar growing<br />
men’s grooming industry. We’ve helped almost<br />
500 professionals like you use franchising as a<br />
vehicle to financial freedom and greater time<br />
control in their life. Two distinct advantages:<br />
*A semi-absentee business model allows you to<br />
continue with your day job while you build your<br />
investment. *With over 25 years of experience,<br />
we have a winning formula for marketing,<br />
training and support that has resulted in a 95.4%<br />
franchise continuity rate. Ideal candidates have<br />
leadership, managerial and communication skills<br />
and enjoy sales, marketing, developing others<br />
and being involved in their community.<br />
Special Veteran Incentives: 20% discount off<br />
the initial franchise license fees for veterans.<br />
See page 28 for additional top franchises.<br />
Visit FranchiseBusinessReview.com for brand details.<br />
For more information on Sport Clips<br />
opportunities, call (855) 977-0495 or visit<br />
www.SportClipsFranchise.com/<strong>FBR</strong>.<br />
26 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
Helping others has never<br />
been so rewarding<br />
FEATURED<br />
Franchisee<br />
Susan Palenik<br />
Cruise Planners<br />
Cranford, NJ<br />
Owner Since 2009<br />
Our commitment to the highest standard of in-home<br />
healthcare provides franchisees with multiple revenue<br />
streams that generated an annual average of $1,772,699*<br />
for first-time locations that operated for all of 2018.<br />
877 689 6898<br />
brightstarfranchising.com/home-care<br />
* 2018 Revenue, per our <strong>2019</strong> FDD – Item 19,<br />
for all first franchise locations combined open 12+ mos.<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? I did my<br />
due diligence. I learned that Cruise Planners was<br />
the nation’s largest home-based travel agency<br />
franchise and stood out with their legacy of<br />
successful franchisees. I purchased a businessin-a-box<br />
and didn’t have to worry about startup<br />
costs, marketing tools, technology or a website.<br />
Cruise Planners gave me a feeling of being part<br />
of a family and provided support that gave me a<br />
sense of security that I could succeed.<br />
What do you like most about owning a<br />
franchise? There’s really something to be said<br />
about waking up every morning, looking in the<br />
mirror, and knowing you’re the boss. I’m in<br />
control of my own success. I’m grateful for the<br />
financial success I was able to achieve, but I’m<br />
most appreciative of the personal freedom and<br />
flexibility to work anytime from anywhere.<br />
What advice do you have for prospective<br />
franchise buyers? What do you wish you had<br />
known prior to going into franchising? Talk to<br />
other franchise owners and see what kind of<br />
support and guidance is provided to you when<br />
you first start out. It’s also important to form<br />
relationships, especially in a predominantly<br />
digital world. People want to work with people<br />
they know and trust. Forming personal<br />
relationships is critical, because once someone<br />
knows you and has a good experience with you,<br />
they are more likely to recommend you to<br />
someone else, and you can really grow your<br />
network. Learn about destinations and enhance<br />
your vendor knowledge, use the Cruise Planners<br />
tools and support provided. It takes time but put<br />
it in the work and you’ll be successful.<br />
For more information on Cruise Planners<br />
opportunities, call (844) 914-0787 or visit<br />
cpfranchise.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 27
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
<strong>2019</strong> TOP 200<br />
FRANCHISES<br />
RETAIL<br />
FOOD & BEVERAGE<br />
* Kona Ice<br />
Culver’s<br />
Captain D’s<br />
* East Coast Wings + Grill<br />
Nothing Bundt Cakes<br />
* Chicken Salad Chick — more on p. 35<br />
Lenny’s Grill & Subs<br />
Tropical Smoothie Cafe<br />
Rising Roll Gourmet<br />
LaRosa’s Pizzeria<br />
Pizza Ranch<br />
The Wendy’s Company<br />
Pizza Factory<br />
Wingstop<br />
Fazoli’s ® Restaurants<br />
Scooter’s Coffee<br />
Hwy 55 Burgers Shakes & Fries<br />
Church’s Chicken<br />
Wings Etc.<br />
Jason’s Deli<br />
* Checkers & Rally’s<br />
Taziki’s Mediterranean Cafe<br />
Donatos Pizza<br />
* The Haagen-Dazs Shoppe Company — more on<br />
* Hungry Howie’s Pizza & Subs<br />
p. 32<br />
Penn Station<br />
Goodcents Deli Fresh Subs<br />
Brioche Doree<br />
East Coast Wings & Grill<br />
* Happy & Healthy Products<br />
Biggby Coffee<br />
* PJ’S COFFEE<br />
HEALTH & PERSONAL SERVICES<br />
Palm Beach Tan<br />
Sport Clips<br />
Fastest Labs<br />
Sola Salon Studios<br />
Drybar<br />
My Salon Suite<br />
FYZICAL Therapy & Balance Centers<br />
Any Lab Test Now<br />
101 Mobility<br />
HOME SERVICES<br />
Budget Blinds<br />
* HouseMaster — more on p. 37<br />
* CertaPro Painters<br />
Home Services continued<br />
Surface Specialists Systems<br />
* DreamMaker Bath & Kitchen<br />
ASP – America’s Swimming Pool Co.<br />
Miracle Method Surface Refinishing<br />
* Five Star Painting<br />
Garage Experts<br />
* Kitchen Solvers<br />
* Mr. Handyman<br />
WOW 1 DAY PAINTING<br />
* Mr. Appliance<br />
Shack Shine<br />
Bloomin Blinds<br />
ShelfGenie<br />
The Grout Doctor<br />
Floor Coverings International<br />
Closets By Design<br />
California Closets<br />
PET SERVICES<br />
In Home Pet Services<br />
Pet Supplies ‘PLUS’<br />
Sit Means Sit<br />
Dogtopia<br />
REAL ESTATE<br />
Keller Williams<br />
NextHome<br />
Sotheby’s International Realty<br />
Epcon Communities<br />
Better Homes and Gardens Real Estate<br />
* HomeVestors of America — more on p. 4<br />
ERA<br />
Weichert Real Estate Affiliates<br />
Coldwell Banker<br />
Showhomes Home Staging<br />
HomeSmart International<br />
PropertyGuys.com<br />
United Country Real Estate<br />
Help-U-Sell Real Estate<br />
Coldwell Banker Commercial<br />
RECREATION<br />
* American Poolplayers Association — more on<br />
p. 27<br />
Kampgrounds of America/KOA<br />
Goldfish Swim School<br />
* Yogi Bear’s Jellystone Park<br />
APEX Leadership Co (APEX Fun Run)<br />
Streamline Brands<br />
Color Me Mine<br />
See page 29 for additional top franchises.<br />
Visit FranchiseBusinessReview.com for brand details.<br />
Rhea Lana’s<br />
Initial Investment: $19,050 – $38,950<br />
Cash Requirement: $15,000<br />
Total Units: 93<br />
Rhea Lana’s is a national children‚ consignment<br />
franchisor that was founded in 1997. As the<br />
leader in the industry, Rhea Lana’s offers<br />
trusted, upscale consignment opportunities<br />
to entrepreneurs across America. Rhea Lana’s<br />
trademarked and innovative software provides<br />
real-time tracking of sales for consignors, as<br />
well as item entry via voice recognition, item<br />
guarantee, and consignor checks on the final<br />
event day. Our industry first, Rhea Lana Mobile<br />
App, further enhances the experience for<br />
Rhea Lana customers, adding increased value<br />
to our franchise system. Because of these<br />
superior consignor services, our franchise<br />
management technology and our unwavering<br />
franchise support, we are the best in children’s<br />
consignment.<br />
For more information on Rhea Lana’s<br />
opportunities, call (501) 499-0009, email<br />
franchising@rhealana.com or visit<br />
www.rhealanafranchising.com.<br />
SENIOR CARE<br />
Visiting Angels<br />
Initial Investment: $83,085 – $128,885<br />
Cash Requirement: $57,950<br />
Total Units: 641<br />
Visiting Angels provides non-medical homecare<br />
with the mission of restoring hope. Our pillars<br />
of care are delivered through education,<br />
support and by providing our franchisees with<br />
the resources needed to deliver the best care<br />
possible to clients in the comfort of their own<br />
home. Established in 1998, our principles have<br />
remained intact throughout the years as we<br />
assist with healing the emotional, spiritual and<br />
physical well-being of the individual. This is<br />
accomplished through relationship building and<br />
effective communication with clients, families<br />
and health care providers. This focus on the<br />
client has Visiting Angels franchisees averaging<br />
$1.3 million in gross revenue per year. We are<br />
America’s Choice in Homecare.<br />
Special Veteran Incentives: 10% off the initial<br />
franchise fee for veterans.<br />
For more information on Visiting Angels<br />
opportunities, call (800) 365-4189 or visit<br />
www.visitingangelsfranchise.com.<br />
28 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
NOW’S THE TIME TO MAKE YOUR<br />
BIG<br />
MOVE<br />
Put your business development skills to work for you.<br />
Take the next step forward in your career with a<br />
Remedy Intelligent Staffing franchise.<br />
Get your piece of the $161 billion staffing industry<br />
with the resources and support of a national leader.<br />
LEARN MORE ABOUT US!<br />
ALICIA MILLER - FRANCHISE DEVELOPMENT<br />
502-255-2297 | REMEDYFRANCHISE.COM<br />
RETAIL<br />
* Wild Birds Unlimited — more on p. 17<br />
* Pinch A Penny — more on p. 33<br />
Rhea Lana’s<br />
Learning Express<br />
Zagg<br />
Just Between Friends<br />
* Big Frog Custom T-Shirts<br />
SENIOR SERVICES<br />
* Visiting Angels<br />
* Home Instead Senior Care<br />
Right at Home<br />
* FirstLight Home Care — more on p. 34<br />
* Home Care Assistance<br />
* Qualicare-Family Homecare<br />
Assisting Hands<br />
Home Helpers Home Care<br />
* Homewatch Caregivers<br />
* Amada Senior Care<br />
* CarePatrol— more on p. 23<br />
HomeWell Senior Care<br />
* Assisted Living Locators<br />
* Senior Care Authority— more on p. 24<br />
SERVICES<br />
Precision Concrete Cutting<br />
Weed Man<br />
* Truly Nolen of America — more on p. 29<br />
* TWO MEN AND A TRUCK ® — more on p. 9<br />
* Fish Window Cleaning<br />
* Mosquito Joe<br />
FRSTeam<br />
Paul Davis<br />
Bin There Dump That — more on p. 37<br />
* College Hunks Hauling Junk & Moving — more on<br />
* PuroClean — more on p. 32<br />
p. 32<br />
Complete Weddings + Events<br />
* U.S. Lawns<br />
Property Damage Appraisers<br />
Shine Window Care & Holiday Lighting<br />
* Aire Serv Heating And Air Conditioning<br />
Critter Control<br />
* Mr. Electric<br />
Sea Tow Services<br />
TECHNOLOGY<br />
TeamLogic IT<br />
TRAVEL & HOSPITALITY<br />
* Dream Vacations — more on p. 31<br />
* Cruise Planners — more on p. 27<br />
Expedia CruiseShipCenters<br />
Visit FranchiseBusinessReview.com<br />
for brand details.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 29
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
A KNOCKOUT<br />
BUSINESS.<br />
BECOME A FRANCHISEE TODAY.<br />
Fastest growing Women's only boutique fitness franchise<br />
Flexible, rewarding & inspiring lifestyle<br />
Low start up costs & steady recurring revenue<br />
Unmatched & dedicated support<br />
Learn more about us!<br />
Stacey Firth - Franchise Development<br />
778-828-7755 | my30minutehit.com<br />
The Right Business?<br />
10 Reasons Why<br />
1. Unique Bundle of In-Demand & Niche Services<br />
2. A Proven Track Record of Success<br />
3. Low Start-Up Costs, Franchise Fees & Royalties<br />
4. No Industry Experience Required<br />
Ask about our H <br />
Veteran's Incentive --=<br />
CALL TODAY!<br />
(888) 998-9552<br />
5. Comprehensive Training & Support<br />
6. Minimal Inventory Required<br />
7. Short Ramp-Up Period<br />
8. Protected Territory<br />
9. Time-Tested Marketing Tools & Templates<br />
10. Get Into the HOT Home-Services Category<br />
TheGlassGuruFranchise.com<br />
les<br />
i<br />
u<br />
1<br />
he<br />
o af<br />
:1:.:::=- l ':'::. :r:!c':=t!::=-u:::ea::;:f:c':seorbeo:=:!=<br />
ex::<br />
.;:t=F<br />
law. For More information, sesee our Frilnehise Disclaimer. https://theglassgurufranchise.com/Why-frandlise-wi1h-us/disclalmer/<br />
30 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
SERVICES<br />
Residential Friendly Dumpsters ®<br />
Bin There Dump That<br />
Initial Investment: $72,200 – $127,600<br />
Cash Requirement: $50,000<br />
Total Units: 160<br />
Bin There Dump That is North America’s fastest<br />
growing and largest dumpster rental franchise.<br />
Our unique and simple business model is<br />
focused on delivering a customer-centric service<br />
to home owners and contractors alike, thereby<br />
exceeding expectations and driving repeat<br />
business. Bin There Dump That franchise owners<br />
benefit from comprehensive training, guided<br />
start-up, on-demand support, custom operating<br />
software, peer support programs, national and<br />
local advertising and contractor relationship<br />
programs, marketing support and best practices,<br />
and much more. Bin There Dump That is a leader<br />
and innovator in the home services industry. We<br />
look forward to helping you learn more. Single<br />
and Multi Unit locations available.<br />
Special Veteran Incentives: Royalty free for 1 year<br />
For more information on Bin There Dump That<br />
opportunities, call (905) 582-1234 x 242 or<br />
visit www.bintheredumpthatfranchise.com.<br />
SERVICES<br />
Critter Control<br />
Initial Investment: $47,500 – $82,000<br />
Cash Requirement: $8,075 – $52,075<br />
Total Units: 83<br />
Be Your Own Boss with this High Demand<br />
Business. Founded in 1983, Critter Control the<br />
Nation’s leading wildlife control firm continues<br />
with a strong industry growth rate year-after-year.<br />
Nearly 100 nationwide locations provide animal<br />
and pest management services along with related<br />
animal damage repair and exclusion services<br />
to homeowners, businesses and industry. Our<br />
high-demand business opportunity is extremely<br />
affordable and allows you the flexibility of<br />
running your Critter Control franchise right<br />
out of your home. A Critter Control franchise<br />
opportunity can be available for as little as<br />
$47,500 (depending on territory size and<br />
population).<br />
Special Veteran Incentives: Critter Control is<br />
recognized as a veteran friendly franchisor and is<br />
now offering a $5,000 discount on the initial<br />
franchise fee for qualified veterans.<br />
For more information on Critter Control<br />
opportunities, call (844) 294-7804 or visit<br />
www.critterfranchise.com.<br />
Monica lannacone and<br />
Michael McFerron<br />
Dream Vacations<br />
Tampa, Fla.<br />
Owners Since 2018<br />
FEATURED<br />
Franchisee<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? Dream<br />
Vacations is military-friendly and even offers an<br />
annual Operation Vetrepreneur program, which<br />
supports veterans transitioning into business<br />
ownership. Now that we are travel agency<br />
owners, we love the Dream Vacations model—<br />
where we can own a home-based travel agency,<br />
establish our own travel niche, and run the<br />
business the way we want, while taking<br />
advantage of Dream Vacations ongoing support,<br />
expertise, and industry relationships.<br />
What type of business experience, education,<br />
and/or skills did you have prior to becoming a<br />
franchisee that you have found particularly<br />
helpful? My husband and I are both in the<br />
military—he’s an Officer in the U.S. Marines Corps<br />
and I’m an Officer in the U.S. Navy. We both have<br />
master’s degrees but our military experiences<br />
and leadership are what we really rely on since<br />
starting our travel agency. We have planned large<br />
conferences all over the world, deployed to<br />
places with language barriers, and learned new<br />
languages.<br />
What do you like most about your job/owning a<br />
franchise? The flexibility of owning our business<br />
and making it what we want. Knowing that we<br />
can live anywhere and travel anywhere while still<br />
running the business and selling travel is really<br />
amazing. Michael will retire from the U.S. Marines<br />
Corps in a few years and we will continue to<br />
travel together to host group cruises around the<br />
world. Our travel agency is a great second career<br />
option, and it’s one that we love.<br />
For more information on Dream Vacations<br />
opportunities, call (800) 650-5576 or visit<br />
ownatravelbiz.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 31
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
THE INDUSTRY<br />
IS STARTING<br />
TO NOTICE<br />
Awarded Top 50<br />
Franchisee Satisfaction by<br />
Franchise Business Review<br />
Ranked Top 500 Global<br />
Franchise by Entrepreneur<br />
Named Top 100<br />
Game-Changer Franchise<br />
by Franchise Dictionary<br />
Magazine<br />
<strong>2019</strong> Best in Disaster<br />
Restoration Services<br />
by FranCompare<br />
WHAT ABOUT YOU?<br />
College Hunks<br />
Hauling Junk & Moving<br />
Join the fastest-growing moving and junk<br />
removal franchise in America!<br />
• Two recession and automation resistant franchise opportunities in one<br />
• 500% system-wide growth since 2013<br />
• $1.13M Average Gross Rev per franchise in 2018* see item 19 FDD<br />
• Higher Net Promoter Score than Amazon, Apple, Costco and Nordstrom<br />
• Recurring Revenue/Repeat Business<br />
• 60-70% of “junk removal” is donated or recycled<br />
• National Accounts<br />
For Franchise Info<br />
Call 866-766-0540<br />
collegehunksfranchise.com<br />
Awards & Recognition<br />
Entrepreneur: Franchise 500<br />
Inc.: Fastest-Growing Companies in<br />
America<br />
Franchise Gator: Top 50 Franchises;<br />
Fastest-Growing Franchises<br />
Forbes: Top Franchises to buy from<br />
Shark Tank<br />
Franchise Business Review: Top 200;<br />
Best Mid-Sized Franchises<br />
Franchise Times: Best Franchises to Buy<br />
International Franchise Association:<br />
Franchising Gives Back Award<br />
Visit PuroCleanFranchise.com<br />
or call (855) 503-4242<br />
Each PuroClean office is independently owned<br />
and operated.<br />
32 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
TECHNOLOGY<br />
TRAVEL & HOSPITALITY<br />
FEATURED<br />
Franchisee<br />
TeamLogic IT<br />
Initial Investment: $160,000<br />
Cash Requirement: $60,000<br />
Total Units: 176<br />
TeamLogic IT franchisees provide computer<br />
services and managed IT solutions to small- and<br />
medium-sized businesses. Franchise owners<br />
serve as the CEOs of their business and hire the<br />
IT staff to perform the work. The ideal candidate<br />
for a TeamLogic IT business is a person who<br />
wishes to work in a business environment,<br />
understands technology, and enjoys working with<br />
other business professionals.<br />
For more information on TeamLogic IT<br />
opportunities, call (949) 835-5310, email<br />
pspaan@teamlogicit.com or visit<br />
www.teamlogicfranchising.com.<br />
Expedia CruiseShipCenters<br />
Initial Investment: $156,000 – $276,000<br />
Cash Requirement: $100,000<br />
Total Units: 295<br />
With an Expedia CruiseShipCenters franchise,<br />
you can own a retail travel agency franchise,<br />
backed by the most recognized brand in travel.<br />
As a full service travel agency that specializes<br />
in cruises, your Expedia CruiseShipCenters<br />
location will offer travelers in your community a<br />
wide range of travel products with outstanding<br />
service and Expedia prices. We’re committed<br />
to meeting the needs of our franchisees with<br />
our Stronger.Together culture, massive buying<br />
power, award-winning marketing and industryleading<br />
technology. Build equity and enjoy a<br />
great lifestyle with our proven franchise model<br />
celebrating over 30 years of success and more<br />
than 290 locations throughout North America.<br />
Special Veteran Incentives: Veterans and first<br />
responders receive a 15% discount off the inital<br />
franchise fee.<br />
For more information on Expedia<br />
CruiseShipCenters opportunities, call (844)<br />
358-0361 or visit www.expediafranchise.com.<br />
OWN A BUSINESS BUILT BY FAMILIES<br />
SERVING FAMILIES FOR 40+ YEARS<br />
WITH $1.2M* IN AVERAGE UNIT SALES, YOU AND YOUR FAMILY<br />
COULD BE SWIMMING IN BUSINESS.<br />
Kevin Jones<br />
FASTSIGNS<br />
Santa Rosa and<br />
Petaluma, CA<br />
Owner Since 2014<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? I was<br />
looking for a local business opportunity that<br />
would help me establish deeper relationships in<br />
Sonoma County (I had moved here about four<br />
years earlier and was commuting to San Francisco).<br />
I found the franchise model generally attractive<br />
because of access to established systems, a<br />
respected brand, and a network of support. I was<br />
also looking for an established business, and a<br />
FASTSIGNS franchise happened to come on the<br />
market. My due diligence confirmed for me that<br />
FASTSIGNS offered the best of what a franchise<br />
model could be (and spoke to my creative side),<br />
making the decision an easy one.<br />
What advice do you have for prospective<br />
franchise buyers? What do you wish you had<br />
known prior to going into franchising? I believe<br />
that the franchise model, and FASTSIGNS in<br />
particular, provides a solid foundation for<br />
success. AND, there is a LOT of information to<br />
absorb (ie. drinking from a fire hose) for being<br />
successful. I probably would have moved a<br />
bit slower in making an investment decision<br />
(I purchased an existing franchise and opened a<br />
second within nine months). That said, I will say<br />
that being willing to ask for help from the system<br />
is an opportunity that you should not ignore. The<br />
community of resources from staff and fellow<br />
franchisees is invaluable.<br />
PROVEN BUSINESS<br />
MODEL<br />
250+ FAMILY-OWNED<br />
LOCATIONS ACROSS THE<br />
SOUTHEASTERN U.S.<br />
AND TEXAS<br />
MULTIPLE REVENUE<br />
STREAMS<br />
YEAR-ROUND BUSINESS IN<br />
RETAIL, SERVICES, REPAIRS,<br />
AND MAINTENANCE<br />
PINCHAPENNYPOOLFRANCHISE.COM<br />
727-270-9824<br />
FRANCHISEE<br />
SATISFACTION<br />
CONSISTENTLY RANKED IN<br />
THE TOP 10% FOR FRANCHISEE<br />
SATISFACTION, FRANCHISE<br />
BUSINESS REVIEW<br />
What else would you like to share? The reward<br />
in owning your own business while still being<br />
connected to a supportive network cannot be<br />
discounted. What is important to me? I have<br />
created jobs for people who contribute to our<br />
community and support their families. I have<br />
developed relationships with professionals who<br />
make a difference in the lives of our neighbors<br />
each and every day. I am able to support<br />
programs that matter—Sonoma County Pride,<br />
Next Gen Academy, and many more—that add<br />
value to our community by contributing product<br />
and expertise.<br />
*For the year ending December 31, 2018, Pinch A Penny had 248 stores open. Of those stores, 238 have been open at least one year.<br />
Of those open at least one year, the average annual gross sales was $1,257,388. 88 stores (37%) had annual gross sales that exceeded the average. Your<br />
results may differ. There is no assurance that you will do as well. See our <strong>2019</strong> Franchise Disclosure Document for more information.<br />
This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If you are a<br />
resident of a U.S. state or a country that regulates the offer and sale of franchises, are receiving this message in one of those states or countries, or<br />
intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until we have complied with any applicable<br />
pre-sale registration and/or disclosure requirements in the applicable jurisdiction.<br />
©<strong>2019</strong> Pinch A Penny. All Rights Reserved.<br />
For more information about FASTSIGNS<br />
opportunities, call (214) 346-5679<br />
or visit www.fsfastsigns.com/own-a-fastsigns.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 33
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
From Tired an of 87% growing franchisee your satisfaction business alone? rating<br />
to 85% franchisee recommendation<br />
FirstLight ®<br />
is a top franchise opportunity.<br />
But not only do our franchisees recognize us, so does the industry:<br />
• Top Veterans Franchise Awards from Entrepreneur & Franchise Business Review<br />
• Top Franchise Awards from Inc. 5000, Entrepreneur, Forbes, Franchise Times & Franchise Business Review<br />
• Top Innovative Franchise from Franchise Business Review<br />
• Ranked #3 Franchise Business to Invest In–Low Investment Category by Forbes (<strong>2019</strong>)<br />
Interested in learning more about becoming<br />
a part of our FirstLight highly-awarded family?<br />
Visit us online at FirstLightFranchise.com<br />
or give us a call today at 866-985-5348.<br />
34 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
®<br />
“ I GET TO CONTROL<br />
MY DESTINY.<br />
AND EAT PIZZA.”<br />
AUV OVER $1,059,257<br />
174% HIGHER THAN AVERAGE PIZZA RESTAURANT<br />
PMQ Pizza Magazine December 2018<br />
WHERE PASSIONS<br />
ARE SHARED &<br />
SUCCESS IS SERVED.<br />
MADE FROM SCRATCH EVERY DAY -<br />
NO STOVES, NO OVENS, & NO FRYERS!<br />
$1,075,062 AUV (BASED ON A 6-DAY<br />
WEEK MODEL) *<br />
13 CONSECUTIVE QUARTERS OF SAME-<br />
STORE SALES GROWTH (& COUNTING!) **<br />
FAMILY-ORIENTED & PURPOSE-DRIVEN<br />
CULTURE<br />
Fast Casual's Top 100 Movers & Shakers [2015, 2016, 2017, 2018, & <strong>2019</strong>]<br />
Franchise Times' Fast & Serious List [2018 & <strong>2019</strong>]<br />
Inc. 5000’s Fastest Growing Private Company List [2016, 2017, & 2018]<br />
IFA's "Franchising Gives Back" Newcomer Award [2017]<br />
Nation’s Restaurant News "Next 20" Restaurant Brands List [2017]<br />
Restaurant Business Future 50 List [2017]<br />
For Franchising Information:<br />
Email: Franchising@ChickenSaladChick.com<br />
Or Visit: www.ChickenSaladChick.com<br />
*This figure represents a total of 67 franchised restaurants at the end of 2017, with 49 of those in<br />
operation the entire year as published in our May 15, 2018 franchise disclosure document.<br />
**Based on performance of franchised restaurants represented in our May 15, 2018, franchise<br />
disclosure document.<br />
–DOUG DeVILBISS<br />
Multi-unit Franchise Partner<br />
2 Donatos Restaurants<br />
FEATURED<br />
Franchisee<br />
Scott Bowen<br />
Grease Monkey<br />
Fort Leavenworth<br />
& Overland Park, KS<br />
Owner Since 2017<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? When I<br />
was leaving the Army and researching<br />
automotive franchises I wanted something that<br />
was different from the others. I had never heard<br />
of Grease Monkey, but as soon as I saw how they<br />
operate I was hooked. What really sold me on the<br />
franchise was the leadership. They’re everything<br />
you dream of when you’re looking for a franchise.<br />
They helped me in so many ways and still do to<br />
this day.<br />
What type of business experience, education,<br />
and/or skills did you have prior to becoming a<br />
franchisee that you have found particularly<br />
helpful? I spent my entire adult life in the United<br />
States Army as a mechanic. I do have a bachelor’s<br />
degree in another field, but I believe the skills I<br />
learned in the Army have helped me the most as<br />
a franchisee. Many of our core values are the<br />
same as the Army’s. I think this helped make a<br />
smooth transition into the franchise. Another<br />
thing about the franchise is that we’re the top<br />
veteran franchise in the quick lube industry.<br />
Grease Monkey has worked very hard to get us<br />
veterans a smooth transition into the civilian<br />
work place as well as some very nice incentives.<br />
What do you like most about your job/owning<br />
a franchise? I love everything about owning a<br />
franchise, which is why we opened our second<br />
store this past week. Grease Monkey is great. A<br />
big issue I hear from franchisees at other brands<br />
is that once you sign your franchise agreement<br />
they feed you to the wolves and it’s hard to get<br />
support. It’s totally opposite with Grease Monkey.<br />
They have a great support team. They really want<br />
the franchisee to succeed.<br />
2018 TOP 30 FOOD FRANCHISES<br />
Franchise Business Review<br />
#7 PIZZA FRANCHISE<br />
Entrepreneur 2018 Top 200 list of<br />
Food & Restaurant Franchises<br />
For more information, visit<br />
DONATOSPIZZAFRANCHISE.COM<br />
For more information on Grease Monkey<br />
opportunities, call (720) 454-4412 or visit<br />
www.greasemonkeyfranchise.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 35
<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />
The Nation’s Premier New Mover Marketing Franchise<br />
Helping Local Businesses Connect with<br />
New Customers & Helping New Movers<br />
Adjust to their New Community<br />
<strong>2019</strong> Top Franchise • <strong>2019</strong> Top Low-Cost Franchise • Top Franchise for Veterans<br />
Top B2B Franchise • Top Multi-Unit Franchise • Top Innovative Franchise • Top Franchise for Women<br />
Rated the #1 Advertising & Sales Franchise in 2018!<br />
• Quick Ramp Up<br />
• Home-based<br />
• Flexibility<br />
Quality of Life<br />
• Scalable Business<br />
• Residual Income<br />
• Low Overhead<br />
• Sales & Service<br />
No Production<br />
• Enhanced Mobile App<br />
• Rated Top 50 Franchise for 14 Years 1<br />
• <strong>FBR</strong> 10-year Hall of Fame 1<br />
• <strong>FBR</strong> All-time Top Company 1<br />
• 47-Year Industry Innovator<br />
Ask us<br />
about our<br />
Veteran<br />
Discount!<br />
800.497.8360 X236 • OurTownAmerica.com<br />
Our Town America, A Franchising Corporation<br />
13900 US Highway 19 N | Clearwater, FL 33764-7238<br />
MN Residents: Minnesota Franchise Registration No: F-6498 (Unit); F-7645 (RD)<br />
NY Residents: This advertisement is not an offering. An offering can only be made<br />
by a prospectus filed first with the Department of Law of the State of New York.<br />
Such filing does not constitute approval by the Department of Law. 1 FranchiseBusinessReview.com<br />
FR-<strong>2019</strong>0517-<strong>FBR</strong><br />
Owners Have:<br />
Low Intro Cost & Flexible Time<br />
Be Your Own Boss<br />
SPORTS & HIGH VOLUME PHOTOGRAPHY<br />
No Real Estate (Home-based)<br />
No Royalties<br />
Instant Business Tools: a website,<br />
email, marketing materials & more!<br />
Powerful Software &<br />
Exclusive Products<br />
Annual Meetings & Reward Trips<br />
tssfranchisebusiness.com<br />
franchise@tssphotography.com • 1-800-336-4550 x114<br />
36 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
Be a Part of<br />
®<br />
Something Great<br />
• Faith-based and family-focused<br />
• Nationally recognized brand<br />
• Service-based, low overhead business<br />
• Viable in practically any size market<br />
• Recession resistant industry<br />
Franchise Business Review<br />
TM<br />
reports<br />
Office Pride as having one of the<br />
highest satisfaction rates among ALL<br />
franchise systems.<br />
Our Values Make Us Different ®<br />
FEATURED<br />
Franchisee<br />
Dan LaBrake<br />
HouseMaster<br />
Broken Arrow, OK<br />
Franchisee Since 2002<br />
What was it about the franchise model and/or<br />
leadership that led you to purchase it? Since I<br />
did not have any experience in the building or<br />
construction industry, I determined the franchise<br />
model gave me the highest percentage of<br />
succeeding. HouseMaster is the oldest home<br />
inspection franchise and they had a proven track<br />
record of success. My due diligence included<br />
a trip to New Jersey to meet the leaders in the<br />
industry and the decision was easy.<br />
OfficePrideFranchise.com I 888.641.2310 I info@officepride.com<br />
The<br />
GREATEST<br />
Dumpster Company<br />
on<br />
Earth<br />
www.bintheredumpthatfranchise.com<br />
What type of business experience, education,<br />
and/or skills did you have prior to becoming<br />
a franchisee that you have found particularly<br />
helpful? My previous career of 20 years in the<br />
telecommunication industry required detailed<br />
analytical skills and excellent interpersonal<br />
skills. These exact skills are necessary to be a<br />
successful property inspector.<br />
What do you like most about your job? This<br />
job requires attention to detail with a great<br />
deal of responsibility. We are charged with<br />
assisting people to make informed decisions on<br />
large purchases. The ever-changing industries<br />
involved with home construction mandates<br />
constant vigilance to stay educated. It requires<br />
a dedicated work ethic and a continual effort to<br />
remain a master—a HouseMaster.<br />
What advice do you have for prospective<br />
franchise buyers? Following the system presents<br />
the best opportunity of succeeding while<br />
avoiding many of the pitfalls that one might<br />
otherwise experience. The ability to lean on,<br />
learn from, and share with the franchise family<br />
is the best system of support and education one<br />
could anticipate.<br />
What do you wish you had known prior to going<br />
into franchising? It would have been helpful<br />
to have some business education. Many of the<br />
decisions necessary to start and run a business<br />
were not part of the franchise model in 2002.<br />
Residential Friendly Dumpsters ®<br />
For more information about HouseMaster<br />
opportunities, call (800) 526-3930 or visit<br />
www.housemaster.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 37
A Difference You Can See<br />
Deserve<br />
Voted Top 200 Franchise in the Nation<br />
and Top 50 in Certain Categories!<br />
Voted #44<br />
Special Offer for Veterans & First Responders<br />
Qualified Veterans & First Responders receive a discount of<br />
20% off the initial franchise fee.<br />
Live Your Dream. Call Today!<br />
Image One USA, a commercial cleaning services franchise with<br />
more than 100 locations across the Chicago region and expanding<br />
nationwide, is actively seeking qualified military veterans to become<br />
franchise affiliates with the growing franchise.<br />
Immediate franchise and affiliate expansion plans call for locations<br />
across Illinois, Indiana, Wisconsin, Michigan and Iowa, moving south<br />
into Kentucky, Tennessee, Georgia, Florida and Texas. The Image<br />
One franchise model can be replicated anywhere across the United<br />
States, with a dedicated franchise support team to provide ongoing<br />
training and support to affiliates.<br />
If you’re interested in starting your own business, or becoming a<br />
franchising affiliate, Image One can help. Call Today!<br />
ME MB E R<br />
OF<br />
CONTACT<br />
Scott Kochanski imageoneusa.com<br />
scott@imageoneusa.com<br />
630.616.1010<br />
ImageOneFranchise.Com<br />
ImageOne Vetfran Ad.indd 1<br />
5/17/18 1:49 PM
With 250+ Franchises in<br />
North America and 30+<br />
years of history, there<br />
has never been a better<br />
time to join Fibrenew.<br />
Have you ever noticed a damaged leather sofa,<br />
ripped car seat, torn medical bed or cracked<br />
restaurant seat and wondered; can that be fixed?<br />
The answer is yes, and that’s what Fibrenew does.<br />
We restore damaged leather, plastic, and vinyl<br />
wherever it is found and our customers love us<br />
for it!<br />
If you are looking for a business concept that<br />
can’t be outsourced or replaced by machines,<br />
with rock-solid support, marketing and technology<br />
systems, an exceptional product line and a niche<br />
service that’s in-demand across multiple markets,<br />
Fibrenew may be a great fit!<br />
Visit fibrenew.com to learn more, check us out on<br />
social or call us at 800.345.2951<br />
Get Started: fibrenew.com<br />
®