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FBR Issue 4 - 2019

Top Franchises for Veterans | Most Innovative Franchises | Senior Care Franchises

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Franchise Business<br />

REVIEW<br />

Ratings and Reviews of Today’s Top Franchises<br />

<strong>2019</strong> <strong>Issue</strong> 4<br />

Most Innovative<br />

Franchises P. 18<br />

Top Senior Care<br />

Franchises P. 25<br />

SPECIAL REPORT<br />

<strong>2019</strong> TOP<br />

FRANCHISES<br />

FOR VETERANS<br />

AMAZING ATHLETES<br />

MOSQUITO JOE<br />

VISITING ANGELS<br />

BRIGHTSTAR CARE<br />

HOUSEMASTER and more... P. 10<br />

FRANCHISEE SPOTLIGHT:<br />

Justin and Stephanie Clarey<br />

TWO MEN AND A TRUCK ® P. 9<br />

Gary Fortcher and Kathleen Mulligan<br />

WILD BIRDS UNLIMITED P. 17


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OwnAGoddard.com<br />

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*Based on annual Franchisee Satisfaction Survey (August <strong>2019</strong>) performed by Franchise Business Review. The Goddard Schools are operated by independent franchisees under a license agreement with Goddard Systems, Inc. Substantiation available upon request.<br />

Goddard Systems, Inc., 1016 West Ninth Avenue, King of Prussia, PA 19406 © GSI <strong>2019</strong>. MN #F-4335


<strong>FBR</strong> SPECIAL REPORT<br />

Features //<strong>2019</strong> <strong>Issue</strong> 4<br />

+<br />

Reviews, interviews, satisfaction awards,<br />

and more resources are available at:<br />

www.FranchiseBusinessReview.com<br />

7 14 22<br />

5 Letter From the Editor<br />

What Really Matters When Choosing a Franchise<br />

7 When It Comes to Business<br />

Ownership, Veterans Take the Lead<br />

Why Veterans and Franchising Are the Perfect Match<br />

10 Top Franchises for Veterans<br />

This Year’s Best Franchises for Veterans<br />

14 These Franchise Systems Saw a Need<br />

and Innovated a Solution<br />

Now They Are on This Year’s List of Most Innovative Franchises<br />

18 Most Innovative Franchises<br />

This Year’s Most Innovative Franchise Companies<br />

22 Senior Care Franchises Offer a Lucrative, Feel<br />

Good Business Opportunity for Franchisees<br />

How the Baby Boomers Are Changing the Way Seniors Age<br />

25 Top Senior Care Franchises<br />

Best of the Best<br />

26 Marketplace: Franchise Opportunities<br />

More on the franchisee approved franchise<br />

opportunities for <strong>2019</strong><br />

26 <strong>2019</strong>’s Top 200 Franchises Overall<br />

Franchises with high franchisee satisfaction<br />

in every industry sector<br />

Franchisee Profiles<br />

9 Justin and Stephanie Clarey,<br />

TWO MEN AND A TRUCK ®<br />

17 Gary Fortcher and Kathleen Mulligan,<br />

Wild Birds Unlimited<br />

23 Kevin and Cilla Buck, CarePatrol<br />

24 Mike Kearney, Senior Care Authority<br />

27 Susan Palenik, Cruise Planners<br />

31 Monica lannacone and Michael McFerron,<br />

Dream Vacations<br />

33 Kevin Jones, FASTSIGNS<br />

35 Scott Bowen, Grease Monkey<br />

37 Dan LaBrake, HouseMaster<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 3


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*Each franchise office is independently owned and operated.


<strong>FBR</strong> SPECIAL REPORT<br />

Letter from the editor<br />

What Really Matters When<br />

Choosing a Franchise<br />

Investing in a franchise can be a great opportunity for military veterans. Many franchise<br />

companies offer special incentives and discounts to veterans to help get them started in business.<br />

But keep in mind, great incentives don’t always equate to happy franchisees. What really matters<br />

is what happens after you buy your franchise—does the special attention and support you<br />

receive before you buy actually carry over once you’re a franchisee?<br />

One of the best ways to know if a franchise opportunity is really as good as it appears is to<br />

look at its third party franchisee satisfaction data. That’s where we come in. Every year, Franchise<br />

Business Review surveys thousands of franchisees representing hundreds of different brands to<br />

determine our list of Top Franchises. We base this list 100% on the responses we receive from<br />

franchisees. This report, focused on Veterans in Franchising, the Most Innovative Franchises<br />

and the Top-Rated Senior Care Franchises, is the only report in the industry that highlights<br />

the best franchises based on actual franchisee feedback.<br />

Finding the right franchise opportunity is no easy task, but I hope this report can be a<br />

starting point for your conversation.<br />

Every year, Franchise<br />

Business Review surveys<br />

thousands of franchisees<br />

representing hundreds<br />

of different brands to<br />

determine our list of<br />

Top Franchises.<br />

Happy Franchising!<br />

Sarah Osorio, Editorial Director<br />

Franchise Business Review is the leading franchise market research firm that performs<br />

independent surveys of franchisee satisfaction and franchise buyer experiences.<br />

Before you invest in any franchise opportunity, read our reports to get the facts<br />

from those who know best — franchisees. We publish quarterly research reports,<br />

examining segments of franchising including the Top 200 Franchise Opportunities,<br />

Top Low-Cost Franchises, Top Multi-Unit Franchises, Top Food & Beverage Franchises,<br />

and Top Franchises for Veterans. All publications are available digitally at<br />

FranchiseBusinessReview.com.<br />

Eric Stites, CEO & Managing Director<br />

Michelle Rowan, President & COO<br />

Sarah Osorio, Editorial Director<br />

C.J. Fleck, Senior Web Developer<br />

Ali Forman, Marketing Director<br />

Jay Arbelo, Research Analyst<br />

Will Zimmermann, Digital Marketing Manager<br />

Nicole Dudley, Client Success Manager<br />

Emily Bryant, Client Success Manager<br />

Wes Graves, Client Consultant<br />

Amy LaLime, Client Services Manager<br />

Ryan Dowling, Business Research Executive<br />

Margot Doering, Accounting<br />

The Secret Agency, Design and Production<br />

Call us at 866-397-6680<br />

HOW WE IDENTIFY THE TOP FRANCHISES<br />

Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with<br />

a minimum of 10 franchisees. For this report we looked at data from nearly 25,000 franchise owners from 258 leading franchise brands of<br />

which 10% identified as veterans. We collected this data between January 2018 and May <strong>2019</strong>. We asked each franchisee over 33 benchmark<br />

questions ranking their franchise in the areas of financial opportunity, training and support, leadership, operations and product development, core<br />

values (e.g., honesty and integrity of franchisor) general satisfaction and the franchisee community. We also asked them to answer an additional<br />

16 questions about their market area, demographics, business lifestyle, overall enjoyment running their franchise, and role in the franchisee<br />

community. From this data, we identified our list of top franchises for veterans, top senior care franchises and most innovative franchises with the<br />

highest franchisee satisfaction. More detailed information about our research methodology is available at www.FranchiseBusinessReview.com.<br />

Surveys to determine the Top Franchises for 2020 are underway. If you are a franchisor and would like to participate, please call 866-397-<br />

6680 or contact info@FranchiseBusinessReview.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 5


<strong>FBR</strong> SPECIAL REPORT<br />

Left: Lenny’s Grill & Subs franchisee Chris Alford was honored to have been spontaneously given a U.S. Army Challenge Coin by First Sergeant Ferrell. First Sergeant gave this<br />

to Chris for “superior mentoring of young people,” as he coached a couple of new 16-year-old employees. Right: Franchisees Laura Smith and RC Smith, who is a veteran,<br />

celebrate performance milestones at an N2 National Conference.<br />

When It Comes to Business<br />

Ownership, Veterans Take the Lead<br />

Why Veterans and Franchising Are the Perfect Match<br />

Christopher Alford, a multi-unit franchise<br />

owner with Lenny’s Grill & Subs, is a former<br />

marine who decided to buy a franchise to better<br />

navigate his own future. Alford first learned<br />

about Lenny’s by attending a work meeting<br />

scheduled there by his former employer. After<br />

reviewing the advertisement and conducting<br />

some research, he called the next day and<br />

“never looked back.”<br />

“Franchises are a great opportunity to be<br />

captain of one’s own ship, while being given<br />

a proven road map for success,” Alford said.<br />

“They have already done the leg work and have<br />

figured out what does and does not work.”<br />

Lenny’s Grill and Subs, popular for its<br />

cheesesteaks and Italian sandwiches, has more<br />

than 100 restaurants operating or in development<br />

in the United States. The restaurant<br />

waives its initial franchise fee of $25,000 for<br />

veterans. But Alford said that is not the only<br />

reason Lenny’s is attractive to veterans.<br />

“It is well-led with a focused leadership<br />

team and centralized goals that blend well<br />

with those who have military mindsets and<br />

are accustomed to being given clear missions<br />

and the road map to their success,” he said.<br />

WHY DO VETERANS MAKE GOOD<br />

FRANCHISEES?<br />

Veterans are known for their loyalty, commitment<br />

to their teammates, and ability to<br />

follow a process to get the job done—sometimes<br />

under the toughest conditions. These<br />

characteristics are also indicative of successful<br />

entrepreneurs, who must be able to withstand<br />

a certain degree of risk while staying positive<br />

and keeping their eye on their business goals.<br />

Today, more than 2.5 million American<br />

businesses are owned by veterans, making up<br />

about 9% of all businesses in the United States<br />

according to the Small Business Association.<br />

Although veterans make up only about 7%<br />

of the population, they account for a whopping<br />

14% of all franchisees in America, according<br />

to VetFran, an initiative of the International<br />

Franchise Association, which aims to facilitate<br />

the transition of veterans into franchising by<br />

encouraging franchisors to offer discounts<br />

and incentives to veterans, and to assemble<br />

resources, tools and a database of franchising<br />

opportunities for veterans.<br />

When it comes to running a business,<br />

veterans more than fit the bill, according<br />

to leaders at some of the country’s largest<br />

franchises. To attract them, many waive or<br />

offer discounts on franchise fees, special mentorship<br />

programs, and support from other<br />

veterans in the company.<br />

“Veterans bring a strong work ethic and<br />

passion to everything they do,” said Andrew<br />

Hoing, franchise marketing manager for<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 7


<strong>FBR</strong> SPECIAL REPORT<br />

Cruise Planners, a Florida-based travel franchise<br />

that offers veterans a 28% discount off of<br />

its franchise fee (which ranges from $495 to<br />

$10,995, depending on experience level), and<br />

free air credit to attend training, among other<br />

benefits.<br />

Approximately 15% of its 2,500 agents are<br />

veterans, many of whom have ample knowledge<br />

of popular vacation destinations, thanks<br />

to their experience traveling the world. At<br />

Cruise Planners, veterans also receive militaryspecific<br />

marketing materials designed to<br />

engage military clientele. Veteran-specific<br />

mentorship also comprises Cruise Planners’<br />

ongoing business development and training.<br />

“We have a military advisory board consisting<br />

of about 20 Cruise Planners franchise<br />

owners, who have served in the military, to<br />

advise on ways to better serve our veteran<br />

franchise owners,” Hoing said.<br />

Veterans also have a distinct advantage in<br />

that they know how to follow a process, said<br />

Claire Barham, marketing communications<br />

manager for N2 Publishing, a custom publications<br />

publisher with more than 900 private,<br />

monthly publications in circulation across the<br />

United States and Canada.<br />

“Although every N2 franchisee benefits<br />

from our extensive training as well as our playbook<br />

for success, these assets are particularly<br />

appreciated by veterans, who so often come<br />

to us with an ingrained desire for structure,<br />

schedules and clear objectives,” she said.<br />

Aside from following the rules, veterans<br />

have what it takes to run a business without<br />

direct supervision, take charge, and be held<br />

accountable for their decisions. They also<br />

know how to take calculated risks when they<br />

need to.<br />

“It’s vital in business ownership to take<br />

calculated risks that can propel you further,<br />

but it’s an especially useful skill set for our<br />

franchisees because the role is so heavily<br />

focused on sales,” Barham said.<br />

BRINGING ON NEW RECRUITS<br />

Other franchisors agree that putting efforts<br />

into actively recruiting veterans not only<br />

improves the bottom line, but also brings<br />

unique perspectives and experience to the<br />

company that strengthens the brand.<br />

Pinch A Penny is a 40-year-old pool and<br />

spa care franchise with more than 238 units<br />

that is consistently rated among the best by<br />

its franchisees. In a recent Franchise Business<br />

Review survey, its franchisees rated it as<br />

“excellent” in the categories of core values and<br />

owner enjoyment, for example.<br />

Michael Arrowsmith, the franchise’s chief<br />

development officer, said that Pinch A Penny<br />

believes in doing more for its veteran members<br />

than just offering a 50% discount ($25,000<br />

value) on its franchise fee once veterans join.<br />

For the past decade, the company has been an<br />

official sponsor of the Valspar Championship,<br />

where it hosts a suite for active and retired<br />

$81,222<br />

ANNUAL INCOME<br />

The average annual income of<br />

veteran franchise owners<br />

88%<br />

ENJOY THE BUSINESS<br />

8 out of 10 veteran franchise<br />

owners respect and trust their<br />

franchisor and would recommend<br />

their franchise company to another<br />

franchisee candidate<br />

service members and their families. They also<br />

support Birdies for the Brave, a global military<br />

outreach initiative developed by the PGA Tour<br />

dedicated to honoring and expressing gratitude<br />

to members of the U.S. Armed Forces<br />

and their families.<br />

“Our veteran franchisees and employees<br />

are among the most esteemed members of our<br />

team,” Arrowsmith said. “The characteristics<br />

that allow them to excel in the military—like<br />

discipline, teamwork, leadership, and strategy—<br />

make them ideal franchisees. They are natural<br />

born leaders who are dedicated, communityoriented,<br />

and more organized—making them a<br />

perfect fit for a family-centric brand like ours.”<br />

At TWO MEN AND A TRUCK®, 9% of its<br />

franchisees are veterans. The moving company<br />

offers a 10% discount on its $50,000 franchise<br />

fee to help attract former servicemen or<br />

women. The moving company, which operates<br />

more than 360 locations worldwide and has<br />

more than 3,000 trucks on the road, prides<br />

itself on an excellent customer experience.<br />

Finding franchisees who can follow a process,<br />

work within a team, and demonstrate leadership<br />

helps the company achieve this goal.<br />

“We feel franchising is great for veterans<br />

because they can focus on making the<br />

customer experience nothing but a positive<br />

one, and use their leadership abilities to build<br />

a compassionate and caring team for the<br />

customer experience,” said Lindsay Dow,<br />

content marketing manager for TWO MEN<br />

AND A TRUCK®.<br />

One of its franchisees, Jeremy Brown, is a<br />

former Air Force pilot who won medals for<br />

his service in Operations Iraqi and Enduring<br />

Freedom. Unfortunately, his military career<br />

was cut short when he was medically disqualified<br />

from flying. Afterwards, he joined the Air<br />

Force Reserves and pursued his MBA.<br />

He began researching franchising opportunities<br />

and ultimately signed on to become a<br />

franchisee for TWO MEN AND A TRUCK®’s<br />

Dover, Delaware location. Bringing his business<br />

experience and extensive military leadership<br />

to the location, he has been able to post a<br />

98% customer referral rate for the Dover team.<br />

“The Air Force was a great organization to<br />

be a part of and I think I could paint a correlation<br />

between nearly everything I did in<br />

the military and all the things that go along<br />

with being a franchisee,” said Brown. “In the<br />

Air Force, and more specifically as a pilot,<br />

processes and checklists rule the day. They<br />

allow you to approach every task with clearly<br />

defined steps and standards, which ensures<br />

both efficiency and consistency regardless of<br />

who is performing the task. These principles<br />

seem to translate very well into the TWO<br />

MEN AND A TRUCK® system.”<br />

PROVIDING SUPPORT AS WELL<br />

AS INCENTIVES<br />

Helping veterans understand how to run a<br />

business and how they can benefit from other<br />

programs that are available is an important<br />

part of supporting them once they are on the<br />

job, according to George Stephens, director of<br />

brand marketing and development for Parisi<br />

Speed School.<br />

About 10% of Parisi Speed School’s franchisees<br />

are veterans. The franchise provides youth<br />

sport training with a mission of delivering a<br />

positive training experience that improves<br />

8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

speed of movement and strength in character<br />

regardless of ability or economic status.<br />

While former military personnel may<br />

connect well to the mission and may even<br />

have experience with physical fitness training,<br />

Parisi Speed School stands ready to give them<br />

the business tools they need to get ahead. It<br />

offers veteran discounts on optional support<br />

services such as free tactical marketing or<br />

tactical business support for a period of six<br />

months and points them to avenues of support<br />

outside of the Parisi Speed School network.<br />

“There are many programs for them to<br />

take advantage of—from financing to real<br />

estate—that they may not be up to date on.<br />

It’s important that we help guide and navigate<br />

them through the process and get them started<br />

on the right foot, even if it’s not directly<br />

related to our company,” Stephens said.<br />

HOW DO VETERANS FEEL ABOUT<br />

OWNING A FRANCHISE?<br />

This year, we surveyed over 25,000 franchise<br />

owners from 258 leading franchise businesses<br />

to gauge their satisfaction and happiness with<br />

their decision to invest in a franchise. Of<br />

these, more than 10% identified as veterans.<br />

Veterans report that they are pleased overall<br />

with their franchise companies. Eighty-four<br />

percent rate their franchise opportunity above<br />

average, and 8 out of 10 veteran franchise<br />

owners respect and trust their franchisor and<br />

would recommend their franchise company<br />

to another franchisee candidate.<br />

Veterans report very high enjoyment ratings<br />

as well: 88% indicate that they enjoy operating<br />

their business, and 87% say they enjoy being<br />

part of their franchise organization.<br />

Most veterans also feel that buying a<br />

franchise was a good business decision for<br />

them. Two-thirds indicate that the long-term<br />

growth opportunity for their business is either<br />

“strong” or “very strong.”<br />

The average annual income of veteran<br />

franchise owners is currently $81,222 overall,<br />

with franchisees in certain sectors earning<br />

over six figures. The most profitable sectors for<br />

veterans include business services, advertising<br />

& sales, health & wellness, and real estate.<br />

Based on this research, we have determined<br />

the Top Veteran Franchises of <strong>2019</strong>.<br />

You can see the full list of award-winning<br />

brands on page 10.<br />

EXPLORING TOP VETERAN-FRIENDLY<br />

FRANCHISE BRANDS<br />

While owning a franchise poses a great opportunity<br />

for vets, it is important to remember<br />

that starting any business—whether it’s from<br />

scratch or under the umbrella of a franchise—<br />

does not come with a guarantee of success.<br />

While a franchise can help you ramp up faster<br />

and offer additional tools and support, like<br />

any other business you will need to work it so<br />

that it can work for you.<br />

Anthony R. Weiss, manager of strategic<br />

sourcing for Lenny’s Grill & Subs, said that<br />

veterans draw upon their self-discipline to<br />

solve problems and guide their teams in the<br />

right direction. They generally view complications<br />

as opportunities and have experience<br />

in achieving ambitious goals with modest<br />

means—skills necessary to start up a new<br />

business.<br />

“No matter what branch of service, a<br />

veteran’s experience can be transformed to fit<br />

within the make-up of a franchise. Veterans<br />

are a perfect fit for the franchise business<br />

model, since as veterans, we have been trained<br />

to obey and respect orders as well as observe a<br />

system standard,” Weiss said. “Figure out what<br />

interests you, develop a vision thoroughly,<br />

research your franchise options, and do it!”<br />

There are many franchise brands to choose<br />

from that offer discounts and incentives to<br />

veterans. As you begin your research and<br />

consider your options, <strong>FBR</strong>’s list of Top Franchises<br />

for Veterans is a great place to start. All<br />

the brands on this list have been rated highly<br />

by the franchisees who own them—and many<br />

of them have shared their satisfaction reports<br />

openly on www.FranchiseBusinessReview.com.<br />

So, if you are curious to dig deeper into a certain<br />

brand, please visit our website to see their<br />

scores and to request additional information.<br />

If you do decide that a franchise rated<br />

highly by other veterans is the best option for<br />

you, be sure to talk to as many franchisees as<br />

possible. They can give you unbiased and<br />

straightforward feedback on what it’s really<br />

like to own the franchise you are considering.<br />

And, visit www.FranchiseBusinessReview.com<br />

to read reviews, examine satisfaction data,<br />

and reach out to the brands that pique your<br />

interest.<br />

Justin and Stephanie Clarey<br />

TWO MEN AND A TRUCK ®<br />

Columbus, OH<br />

Owners Since January <strong>2019</strong><br />

FEATURED<br />

Franchisee<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? We really<br />

wanted to own a business that shared our core<br />

values and principles regarding the employees<br />

and the customers. Not only did we find that<br />

TWO MEN AND A TRUCK ® shared those values, it<br />

also has a great brand that is widely recognized<br />

for its service and care. The leadership provides<br />

a clear vision and is very transparent, which gives<br />

us comfort as business owners in where our<br />

business is going and how we can continue to<br />

be successful.<br />

What do you like most about your job? We love<br />

our people and it is exciting to have a company<br />

that provides opportunities for people to grow<br />

within the company and in life. We are all about<br />

moving people forward in every sense of the<br />

word. We love being able to work together!<br />

We both bring our perspectives or ideas to the<br />

business, which makes us better leaders. Having<br />

our goals in life and goals in our career align as<br />

well as having the same passions, makes our<br />

relationship that much stronger.<br />

What else would you like to share? We were<br />

fortunate to purchase the franchise from existing<br />

owners and structure our transition to provide<br />

plenty of time to learn and grow as future owners<br />

while making a smooth transition for the current<br />

employees. We had great mentors who modeled<br />

the TWO MEN AND A TRUCK ® core values<br />

of moving people forward and really worked<br />

to make sure we were ready for day one<br />

of ownership.<br />

For more information on TWO MEN AND A TRUCK ®<br />

opportunities, call (888) 884-1114 or visit<br />

franchise.twomenandatruck.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9


<strong>FBR</strong> SPECIAL REPORT<br />

THE LIST<br />

Best of the Best:<br />

Top Franchises<br />

for Veterans<br />

* 360clean<br />

Commercial cleaning services<br />

* ActionCOACH — more on p. 34<br />

Business coaching<br />

Aire-Master of America<br />

Commercial hygiene service<br />

VetFran<br />

Member<br />

Survey<br />

Date<br />

Aug.<br />

<strong>2019</strong><br />

Jan.<br />

<strong>2019</strong><br />

Nov.<br />

2018<br />

Initial<br />

Investment<br />

$3,750 –<br />

$11,050<br />

$45,000 –<br />

$950,000<br />

$39,584 –<br />

$142,400<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

$5,000 79<br />

$45,000 –<br />

$95,000<br />

962<br />

$50,000 113<br />

* Amada Senior Care<br />

In-home senior care<br />

April<br />

<strong>2019</strong><br />

$87,710 –<br />

$174,654<br />

$80,000 107<br />

* Amazing Athletes — more on p. 31<br />

Early childhood development<br />

April<br />

<strong>2019</strong><br />

$25,000 –<br />

$55,650<br />

$17,500 95<br />

“The training and support<br />

we have received has<br />

been amazing. It’s been<br />

easy to get up and<br />

running. Whenever we<br />

have a question, someone<br />

is always available<br />

to assist or gets right<br />

back to us.<br />

* American Poolplayers Association<br />

Pool league<br />

Anago Cleaning Systems<br />

Commercial cleaning services<br />

APEX Leadership Co.<br />

School fundraising program<br />

Better Homes and Gardens Real Estate<br />

Real estate<br />

Bloomin Blinds<br />

Custom blinds and window coverings<br />

* BrightStar Care — more on p. 27<br />

In-home senior care<br />

— more<br />

on<br />

p. 27<br />

Sep.<br />

2018<br />

Jan.<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

Jan.<br />

<strong>2019</strong><br />

Jan.<br />

<strong>2019</strong><br />

April<br />

<strong>2019</strong><br />

$20,523 –<br />

$28,408<br />

$197,000 –<br />

$298,000<br />

$81,500 –<br />

$104,200<br />

$65,170 –<br />

$540,000<br />

$35,000 –<br />

$85,000<br />

$93,048 –<br />

$154,307<br />

$20,763 325<br />

$197,000 –<br />

$298,000<br />

46<br />

$40,000 118<br />

$100,000 304<br />

$40,000 50<br />

$200,000 338<br />

– College Hunks Hauling Junk<br />

& Moving Franchisee<br />

* Brightway Insurance<br />

Financial services<br />

Jan.<br />

<strong>2019</strong><br />

$89,488 –<br />

$178,916<br />

$75,000 187<br />

Budget Blinds<br />

Custom blinds and window coverings<br />

Sep.<br />

2018<br />

$110,140 –<br />

$230,870<br />

$64,950 1,150<br />

* CarePatrol — more on p. 23<br />

Assisted living placement services<br />

Oct.<br />

2018<br />

$71,540 –<br />

$88,490<br />

$85,000 150<br />

* CertaPro Painters<br />

Painting<br />

Feb.<br />

2018<br />

$133,250 –<br />

$169,500<br />

$80,000 356<br />

* Christian Brothers Automotive<br />

Automotive repair<br />

Dec.<br />

2018<br />

$458,950 –<br />

$555,350<br />

$85,000 174<br />

Church’s Chicken<br />

Quick-service restaurant<br />

April<br />

2018<br />

$944,150 –<br />

$1,556,300<br />

$650,000 1,653<br />

* College Hunks Hauling Junk & Moving<br />

Junk removal services — more on p. 32<br />

March<br />

<strong>2019</strong><br />

$89,300 –<br />

$208,000<br />

$65,000 110<br />

*This brand’s Franchisee<br />

Satisfaction Report is available at<br />

www.FranchiseBusinessReview.com<br />

* Cruise Planners — more on p. 27<br />

Travel agency<br />

* Dream Vacations — more on p. 31<br />

Travel agency<br />

Oct.<br />

2018<br />

Oct.<br />

2018<br />

$695 –<br />

$10,995<br />

$3,245 –<br />

$21,850<br />

$10,995 2,570<br />

$3,500 1,453<br />

10 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

VetFran<br />

Member<br />

Survey<br />

Date<br />

Initial<br />

Investment<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

ERA<br />

Real estate<br />

Jan.<br />

<strong>2019</strong><br />

$4,800 –<br />

$221,900<br />

$4,800 –<br />

$221,900<br />

2,370<br />

Expedia CruiseShipCenters<br />

Travel agency<br />

May<br />

<strong>2019</strong><br />

$156,000 –<br />

$276,000<br />

$100,000 295<br />

* FASTSIGNS — more on p. 33<br />

Visual business communications<br />

Nov.<br />

2018<br />

$197,172 –<br />

$313,136<br />

$80,000 699<br />

* Fibrenew<br />

Leather & vinyl repair services<br />

Nov.<br />

2018<br />

$75,000 –<br />

$101,800<br />

$20,000 –<br />

$100,000<br />

250<br />

* FirstLight Home Care — more on p. 34<br />

In-home senior care<br />

May<br />

<strong>2019</strong><br />

$110,881 –<br />

$167,876<br />

$100,000 205<br />

* Fish Window Cleaning<br />

Window cleaning<br />

Nov.<br />

2018<br />

$83,225 –<br />

$146,200<br />

$60,000 –<br />

$150,000<br />

271<br />

* Five Star Painting<br />

Painting<br />

FPC National<br />

Recruiting services<br />

Freedom Boat Club<br />

Members only boat club<br />

* Home Instead Senior Care<br />

In-home senior care<br />

HomeSmart International LLC<br />

Real estate<br />

Oct.<br />

2018<br />

Oct.<br />

2018<br />

March<br />

<strong>2019</strong><br />

Sep.<br />

<strong>2019</strong><br />

Nov.<br />

2018<br />

$61,600 –<br />

$136,150<br />

$65,000 –<br />

$86,000<br />

$144,200 –<br />

$193,700<br />

$24,450 170<br />

$120,000 62<br />

$38,000 135<br />

$125,000 $55,000 1,049<br />

$65,000 –<br />

$205,000<br />

$20,000 102<br />

“The FirstLight team is<br />

more like a family. All the<br />

owners I have met are<br />

always willing to assist.<br />

All owners are like<br />

minded and I truly believe<br />

are in the business<br />

to make a difference<br />

in peoples lives.”<br />

* HomeVestors of America — more on p. 4<br />

Realty renovation<br />

Dec.<br />

2018<br />

$56,000 –<br />

$426,250<br />

$70,000 1,100<br />

– FirstLight Home Care Franchisee<br />

* Homewatch Caregivers<br />

In-home senior care<br />

Sep.<br />

2018<br />

$83,000 –<br />

$141,500<br />

$50,000 201<br />

House Doctors Handyman Service<br />

Home improvement<br />

April<br />

<strong>2019</strong><br />

$98,000 –<br />

$128,650<br />

$60,000 37<br />

* HouseMaster — more on p. 37<br />

Professional home inspections<br />

Keller Williams<br />

Real estate<br />

* Kona Ice<br />

Frozen treats<br />

Learning Express<br />

Children’s retailer<br />

Oct.<br />

2018<br />

May<br />

2018<br />

Sep.<br />

<strong>2019</strong><br />

Sep.<br />

2018<br />

$60,100 –<br />

$106,150<br />

$183,947 –<br />

$336,995<br />

$124,750 –<br />

$147,550<br />

$199,875 –<br />

$384,150<br />

$61,100 309<br />

$183,947 –<br />

$336,995<br />

959<br />

$20,000 1,134<br />

$125,000 125<br />

“The cost of investment<br />

with the return we have<br />

received is very good.<br />

Developments over<br />

the last few years<br />

have definitely improved<br />

our ROI.”<br />

Lenny’s Grill & Subs<br />

Quick-service<br />

July<br />

<strong>2019</strong><br />

$192,844 –<br />

$431,326<br />

$75,000 95<br />

– HouseMaster Franchisee<br />

* MaidPro<br />

House cleaning & maid services<br />

Sep.<br />

<strong>2019</strong><br />

$74,560 –<br />

$204,450<br />

$75,000 276<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 11


<strong>FBR</strong> SPECIAL REPORT<br />

THE LIST<br />

Best of the Best:<br />

Top Franchises<br />

for Veterans<br />

MarbleLife<br />

Stone restoration<br />

* Mathnasium<br />

Math learning center<br />

Mighty Auto Parts<br />

Automotive retailer<br />

VetFran<br />

Member<br />

Survey<br />

Date<br />

Aug.<br />

<strong>2019</strong><br />

April<br />

<strong>2019</strong><br />

Aug.<br />

2018<br />

Initial<br />

Investment<br />

$50,000 –<br />

$65,000<br />

$112,750 –<br />

$149,110<br />

$175,000 –<br />

$275,000<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

$30,000 40<br />

$112,750 933<br />

$100,000 106<br />

“It is a ‘family’ feel,<br />

which makes the<br />

corporate team<br />

very accessible and they<br />

listen to any questions<br />

or concerns we may<br />

have. They are genuine<br />

and truly care about<br />

their franchisees.”<br />

– NextHome Franchisee<br />

Miracle Method Surface Refinishing<br />

Bathroom & kitchen remodeling<br />

Miracle-Ear<br />

Hearing aids<br />

* Molly Maid<br />

Cleaning services<br />

* Mosquito Joe<br />

Mosquito control services<br />

Motto Mortgage<br />

Brokerage services<br />

* Mr. Appliance<br />

Appliance repair<br />

My Salon Suite<br />

Private, spacious salon suites<br />

July<br />

2018<br />

Nov.<br />

2018<br />

Oct.<br />

2018<br />

Feb.<br />

2018<br />

Oct.<br />

2018<br />

Oct.<br />

2018<br />

Feb.<br />

<strong>2019</strong><br />

$75,000 –<br />

$138,000<br />

$119,000 –<br />

$287,500<br />

$110,000 –<br />

$153,200<br />

$90,600 –<br />

$135,500<br />

$48,000 –<br />

$68,000<br />

$60,800 –<br />

$139,515<br />

$395,000 –<br />

$955,000<br />

$40,000 –<br />

$50,000<br />

162<br />

$75,000 1,441<br />

$50,000 487<br />

$50,000 288<br />

$12,000 82<br />

$45,000 295<br />

$150,000 68<br />

N2 Publishing<br />

Private neighborhood publications<br />

Nov.<br />

2018<br />

$975 –<br />

$5,650<br />

$975 –<br />

$5,650<br />

763<br />

NextHome<br />

Real estate<br />

Oct.<br />

2018<br />

$14,500 –<br />

$212,600<br />

$3,500 –<br />

$7,500<br />

360<br />

Nothing Bundt Cakes<br />

Snack retailer<br />

May<br />

<strong>2019</strong><br />

$408,187 –<br />

$588,587<br />

$150,000 317<br />

“Excellent company, very<br />

good training support<br />

and customer service.”<br />

– Pinch A Penny Franchisee<br />

Orangetheory Fitness<br />

Fitness club<br />

Parisi Speed School<br />

Youth performance training<br />

* Pinch A Penny — more on p. 33<br />

Pool supplies retailer<br />

Nov.<br />

2018<br />

June<br />

<strong>2019</strong><br />

Sep.<br />

2018<br />

$563,529 –<br />

$999,121<br />

$13,250 –<br />

$155,500<br />

$289,375 –<br />

$411,200<br />

$563,529 –<br />

$634,100<br />

1,000<br />

$20,000 94<br />

$150,000 254<br />

Pizza Factory<br />

Fast Casual<br />

Aug.<br />

2018<br />

$372,000 –<br />

$562,000<br />

$90,000 108<br />

Pizza Ranch<br />

Fast casual<br />

Sep.<br />

<strong>2019</strong><br />

$1,127,500 –<br />

$2,526,500<br />

$325,000 216<br />

Precision Concrete Cutting<br />

Concrete maintenance services<br />

May<br />

<strong>2019</strong><br />

$150,000 –<br />

$176,500<br />

$100,000 56<br />

* PuroClean — more on p. 32<br />

Property emergency repair services<br />

Sep.<br />

<strong>2019</strong><br />

$72,732 –<br />

$190,582<br />

$100,000 –<br />

$150,000<br />

264<br />

12 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

VetFran<br />

Member<br />

Survey<br />

Date<br />

Initial<br />

Investment<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

* Sandler Training<br />

Business consulting & coaching<br />

July<br />

<strong>2019</strong><br />

$97,525 –<br />

$108,500<br />

$91,525 266<br />

Sanford Rose Associates<br />

Recruiting services<br />

Feb.<br />

<strong>2019</strong><br />

$108,250 –<br />

$143,580<br />

$108,250 94<br />

Sit Means Sit Dog Training<br />

Dog training<br />

Sola Salon Studios<br />

Salon suites<br />

Sotheby’s International Realty<br />

Real estate<br />

Sport Clips<br />

Hair cutting<br />

* Supporting Strategies<br />

Bookkeeping services<br />

Surface Specialists Systems<br />

Home remodeling<br />

Nov.<br />

2018<br />

April<br />

<strong>2019</strong><br />

Jan.<br />

<strong>2019</strong><br />

July<br />

2018<br />

March<br />

<strong>2019</strong><br />

June<br />

<strong>2019</strong><br />

$45,000 –<br />

$93,850<br />

$457,800 –<br />

$1,166,380<br />

$194,650 –<br />

$627,000<br />

$224,800 –<br />

$373,300<br />

$77,130 –<br />

$102,390<br />

$43,200 –<br />

$56,000<br />

$45,000 125<br />

$500,000 455<br />

$63,650 –<br />

$206,000<br />

607<br />

$200,000 1,848<br />

$100,000 93<br />

$25,000 48<br />

“Love working with<br />

the Sandler coaches,<br />

who support us in our<br />

franchise operations and<br />

day-to-day challenges.<br />

Training is continuous—<br />

weekly teleconferences,<br />

in-person conferences,<br />

and departments<br />

who specialize in<br />

different systems.”<br />

TeamLogic IT<br />

IT services<br />

Oct.<br />

2018<br />

$160,000 –<br />

$160,000<br />

$60,000 191<br />

– Sandler Training Franchisee<br />

The @WORK Group<br />

Recruiting services<br />

Feb.<br />

<strong>2019</strong><br />

$154,000 –<br />

$231,000<br />

$150,000 71<br />

* The Glass Guru — more on p. 30<br />

Window restoration<br />

Oct.<br />

2018<br />

$64,150 –<br />

$183,000<br />

$64,150 89<br />

* The Goddard School — more on p. 2<br />

Early childhood education<br />

July<br />

<strong>2019</strong><br />

$619,900 –<br />

$760,600<br />

$150,000 482<br />

The Patch Boys<br />

Drywall repair<br />

Tint World<br />

Automotive services<br />

* TSS Photography — more on p. 36<br />

Sports, school & event photography<br />

* TWO MEN AND A TRUCK ® — more on p. 9<br />

Moving services<br />

United Country Real Estate<br />

Real estate<br />

June<br />

<strong>2019</strong><br />

March<br />

<strong>2019</strong><br />

July<br />

<strong>2019</strong><br />

March<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

$45,500 –<br />

$66,000<br />

$149,000 –<br />

$249,000<br />

$20,415 –<br />

$74,725<br />

$179,000 –<br />

$585,000<br />

$16,290 –<br />

$42,510<br />

$45,500 –<br />

$66,000<br />

$60,000 –<br />

$80,000<br />

23<br />

68<br />

$10,500 179<br />

$80,000 –<br />

$190,000<br />

386<br />

$15,000 453<br />

“The community of<br />

fellow franchisees is<br />

exemplary! The support<br />

and cameraderie amongst<br />

these individuals is high,<br />

and we regularly get<br />

support from and offer<br />

support to others in<br />

this group.”<br />

* Visiting Angels<br />

In-home senior care<br />

July<br />

2018<br />

$83,085 –<br />

$128,885<br />

$57,950 641<br />

– Wild Birds Unlimited Franchisee<br />

We Insure<br />

Insurance services<br />

Sep.<br />

2018<br />

$25,000 –<br />

$100,000<br />

$50,000 –<br />

$100,000<br />

86<br />

* Wild Birds Unlimited — more on p. 17<br />

Nature retailer<br />

Oct.<br />

2018<br />

$150,837 –<br />

$260,991<br />

$40,000 –<br />

$50,000<br />

343<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 13


<strong>FBR</strong> SPECIAL REPORT<br />

Grand Opening days at Chicken Salad Chick are high energy! Guests begin to line up early in the morning in hopes to be a part of the first 100<br />

“Chicken Salad For A Year” giveaway.<br />

These Franchise Systems Saw a<br />

Need and Innovated a Solution<br />

Now They Are on This Year’s List of Most Innovative Franchises<br />

Depending on where you live, you may or may<br />

not have heard of the Chicken Salad Chick<br />

franchise. But, if you haven't heard of them<br />

yet, it probably won’t be long before you notice<br />

them springing up in your neighborhood. The<br />

first Chicken Salad Chick opened in 2008<br />

and by the end of 2018, they had more than<br />

tripled in number with 104 restaurants open<br />

and operating. By 2018 they had also achieved<br />

their 12th consecutive quarter of positive<br />

growth, reporting more than $110 million in<br />

systemwide revenue and a 10% increase in<br />

AUV (average unit volume) year over year.<br />

They currently have more than 125 stores<br />

open and operating and plans for growth are<br />

not slowing down.<br />

“As the nation’s only fast casual restaurant<br />

dedicated to chicken salad, innovation is part<br />

of Chicken Salad Chick’s DNA. We’ve paved<br />

our own path in the restaurant industry by<br />

creating the chicken salad category and doing<br />

things that have never been done before<br />

in the fast casual space,” said Carrie Evans,<br />

director of franchise development at Chicken<br />

Salad Chick. “Because of this, we’re constantly<br />

innovating with new chicken salad recipes and<br />

other menu offerings, as well as integrating<br />

new operational efficiencies, equipment and<br />

marketing tactics.”<br />

Chicken Salad Chick’s growth is impressive,<br />

and it is due in large part to their innovative<br />

concept. But when it comes to innovation,<br />

Chicken Salad Chick is not alone. On this<br />

year’s Most Innovative Franchises list there<br />

are several well-known franchise companies<br />

like Kona Ice, Keller Williams, MaidPro,<br />

30 Minute Hit, and Wild Birds Unlimited.<br />

The remaining franchise brands on our list<br />

represent just about every industry you<br />

can imagine—all of them with innovation at<br />

their core.<br />

14 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

Left: Wow 1 Day painting crew; Right: Kristen Miller of YESCO Greensboro servicing a historic Arby’s sign that is covered with neon.<br />

WHAT DOES INNOVATION MEAN?<br />

Some innovations are ground breaking<br />

and headline worthy, like the invention of<br />

the smartphone or the Nest. Other times,<br />

innovation takes the shape of small continuous<br />

changes that accumulate over time, filling<br />

a need no one knew they had. That’s the funny<br />

thing about innovation—sometimes you don’t<br />

even recognize just how big an innovation is<br />

until years later.<br />

For instance, The Patch Boys franchise was<br />

born out of a need most of us missed. By creating<br />

a whole new category in drywall repair,<br />

they became the first franchised company to<br />

solve a problem that one else does—fixing<br />

small holes in your home.<br />

And, as it turns out, being able to spot holes<br />

in the walls—and in the market—pays off.<br />

“The more people get to know about us,<br />

the more they love us,” said Leo Goldberger,<br />

CEO of The Patch Boys. “We have been growing<br />

at an amazing rate; in <strong>2019</strong> we have grown<br />

month-over-month by at least 15% EVERY<br />

single month.”<br />

For the team at JumpBunch, Inc. innovation,<br />

ironically, means holding true to what<br />

doesn't change.<br />

Joey St. John, VP of operations at Jump-<br />

Bunch Inc. explained, “The world is always<br />

changing, and today there are more things<br />

than ever competing for the attention of even<br />

the youngest of children, not to mention<br />

88%<br />

ENJOY OPERATING<br />

THEIR BUSINESS<br />

According to an <strong>FBR</strong> survey of<br />

over 25,000 franchisees across<br />

more than 250 of today’s leading<br />

franchise brands<br />

their parents. The fact that children need to<br />

be taught that exercising can be fun and puts<br />

them on a path to a healthier adult life does<br />

not change. Being innovative allows us to<br />

deliver that message amidst all the other competing<br />

voices with less productive outcomes.<br />

Being innovative ironically allows us to keep<br />

what doesn't change relevant...a child's natural<br />

desire to move and have fun.”<br />

Our Town America believes that innovation<br />

is critical to keep what many may<br />

consider an outdated product relevant.<br />

Innovation for them means listening to<br />

the needs of their customers and end users.<br />

And, this strategy has proven effective as the<br />

47-year-old direct mail company has been<br />

able to successfully evolve and transition with<br />

the times.<br />

“Direct mail can be perceived as ‘outdated.’<br />

Paired with the data to prove that direct mail<br />

is still, in fact, very relevant and is opened<br />

daily by millions, we at Our Town America are<br />

here to show that technology can and is very<br />

effectively intertwined with direct mail to create<br />

a very impactful program,” said Brittany<br />

Johnson, marketing executive at Our Town<br />

America. “Our innovations over the decades<br />

have changed who we are. In the past, we were<br />

a print-marketing company. Now we are a<br />

technology company that prints.”<br />

YESCO Sign & Lighting Service also credits<br />

their longevity to innovation. “Our organization<br />

turns 100 next year. Without innovation<br />

we would not be here,” said Josh Young,<br />

president of YESCO Sign & Lighting Service.<br />

Continued on page 17.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15


<strong>FBR</strong> SPECIAL REPORT<br />

Funding Your Franchise: You Have Options<br />

Jeremy Ames, President & Co-Founder of Guidant Financial<br />

There are a few significant differences in financing a multi-unit<br />

franchise versus a single unit, though many of the same financing<br />

solutions will work for both. Aside from the usual cash, credit cards<br />

or even asking for financial support from family and friends,<br />

the most common methods used to finance multi-unit franchise<br />

purchases include loans from the Small Business Administration,<br />

401(k) business financing, unsecured loans and portfolio loans.<br />

Here’s what you need to know about each:<br />

SBA Business Loans<br />

Loans from the Small Business Administration (SBA) are one of the<br />

most popular financing methods for business owners of all kinds, from<br />

startups to franchises. SBA business loans are not directly from<br />

the SBA. Rather, the SBA encourages banks to lend to small business<br />

owners with preferable terms and low interest rates. In return, the SBA<br />

covers 75 to 85 percent of the loan for the bank if the loan defaults.<br />

This creates a win-win situation for both the lender and borrower.<br />

When it comes to multi-unit franchises, SBA lenders usually look<br />

at each individual unit and also at the collective performance of all the<br />

units. Most lenders want to see at least two years of profitable tax<br />

returns with the initial business prior to applying for funding for<br />

another location. The sooner the business becomes profitable and the<br />

stronger a borrower is, the more flexible lenders are. For example,<br />

if the borrower shows a strong credit score, has prior business experience<br />

in the industry and is able to put down a significant down<br />

payment (more than 20 to 30 percent), the bank may be willing to<br />

approve funding for more than one location simultaneously.<br />

SBA Loan Eligibility Requirements<br />

• 20 percent down payment for an existing business purchase<br />

or 30 percent for a start-up<br />

• 640+ credit score<br />

• Personal collateral required<br />

• Industry experience preferred<br />

• Secondary income preferred<br />

401(k) Business Financing<br />

With 401(k) business financing (formally known as Rollovers for<br />

Business Start-Ups or ROBS), you can use up to 100 percent of funds<br />

from an existing retirement account to buy or start a small business<br />

or franchise without taking a taxable distribution or getting a loan.<br />

Funding through ROBS has been an option since the Employee<br />

Retirement Income Security Act passed in 1974, and it’s growing in<br />

popularity.<br />

Since ROBS doesn’t involve taking a loan, there are no monthly<br />

payments or interest rates, and there are no collateral or minimum<br />

credit score requirements. ROBS can also be used in combination with<br />

an SBA loan, allowing business owners to use retirement funds as the<br />

down payment for the loan.<br />

The process for funding a single-unit franchise versus multiple<br />

units is the same with 401(k) business financing. You can either roll<br />

100 percent of your retirement funds during the initial transaction to<br />

use for one or multiple units, or choose to use a lesser amount initially<br />

to open the first location, then complete another rollover when<br />

you’re closer to opening your second location. However, there are<br />

timing considerations to take into account, especially if you plan to<br />

open multiple units within the first two years. In this case, you may<br />

choose to open your first location using an SBA loan, then use ROBS<br />

as the down payment for a second loan so you can show lenders<br />

strong liquidity.<br />

ROBS Eligibility Requirements<br />

• At least $50,000 in a rollable retirement account<br />

• No minimum credit score requirements<br />

• No down payment needed<br />

Unsecured Loans<br />

If you don’t want to jeopardize personal property in order to obtain<br />

financing, unsecured loans provide up to $150,000 without any collateral.<br />

Unsecured loans work like small business credit cards, consisting<br />

of multiple lines of revolving credit that can be used and paid back<br />

as needed. But instead of relying on collateral, lenders look at your<br />

creditworthiness to secure the loan. As such, a high credit score and<br />

solid borrowing history is necessary.<br />

Unsecured loans have no use-of-proceeds requirements, so the<br />

funds can be used for your first franchise location or subsequent units.<br />

It’s important to note that this type of loan shows up as revolving<br />

credit on one’s credit report and can have a meaningful impact on a<br />

credit score, especially if payments are not made on time. For that<br />

reason, we recommend using unsecured loans as a last resort and only<br />

as a short-term financing solution.<br />

Unsecured Loan Eligibility Requirements<br />

• 690+ credit score<br />

• Credit utilization rate below 50 percent<br />

• Minimal recent credit inquiries<br />

• No recent derogatory comments on your credit report<br />

Portfolio Loans<br />

If you own stocks, bonds, mutual funds or other eligible securities, you<br />

can borrow up to 80 percent against the value of your portfolio without<br />

having to liquidate your holdings. Portfolio loans, also referred to as<br />

stock loans or securities-based lending, work like a revolving line of<br />

credit—allowing you to finance a business or franchise by borrowing<br />

(and repaying) at will. Because of this, they’re ideal for financing multiunit<br />

franchises as you can use as much as you need, pay it back, and<br />

then borrow again when you’re ready to move forward with additional<br />

locations—all without getting a new loan.<br />

For a detailed walkthrough on funding your franchise, visit www.FranchiseBusinessReview.com<br />

16 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

Continued from page 15.<br />

CREATING A CULTURE OF INNOVATION<br />

When it comes to creating a culture of innovation,<br />

top franchises have different approaches.<br />

At N2 Publishing, for instance, the N2<br />

Innovation Lab was created. “We firmly<br />

believe that while what we stand for should<br />

never change, how we do things should never<br />

stop changing. Because we are always open<br />

to new ideas, this spring we hosted our first<br />

N2 Innovation Lab,” said Claire Barham,<br />

marketing communications manager at N2<br />

Publishing. “During this four-part series,<br />

corporate team members were challenged to<br />

think of ways to improve our processes and<br />

policies which would, in turn, improve our<br />

franchisee experience. Everyone who wanted<br />

to participate had the opportunity to present<br />

their ideas directly to leadership, and now<br />

some of those suggestions are in various stages<br />

of implementation.”<br />

N2 also meets regularly with team leaders,<br />

conducts surveys and has an open door communication<br />

policy. “By giving our franchisees<br />

and team members the chance to propose new<br />

projects and by constantly soliciting feedback,<br />

we invite innovation at every turn,” said<br />

Barham.<br />

At WOW 1 Day Painting, they hold true<br />

to their motto “Bigger and Better Together,”<br />

which emphasises teamwork, and they have<br />

implemented initiatives such as the 101 Life<br />

Goals Program, which encourages personal<br />

development for all employees.<br />

“We can achieve so much more together<br />

than we ever could individually, and that’s<br />

why we have such a collaborative culture with<br />

our franchise partners. We are completely<br />

invested in not only their success, but also<br />

their happiness and satisfaction,” said Lizzie<br />

Cox, content specialist at WOW 1 Day Painting.<br />

“We have regular working groups around<br />

franchise partner feedback, and we actively<br />

encourage a culture where they feel comfortable<br />

sharing ideas and suggestions as to how<br />

we can innovate. In the same way, our internal<br />

operations team is passionate about growth<br />

and change—helping our system set and reach<br />

new goals, and constantly looking for ways<br />

to improve.”<br />

The team at Our Town America agrees and<br />

says that listening is key. The leadership team<br />

encourages employees to present innovative<br />

ideas to managers and they actively solicit<br />

feedback from franchisees.<br />

Over at Payroll Vault education plays<br />

a critical role in creating a culture of innovation.<br />

“Payroll Vault believes in education<br />

and the celebration of a-ha moments,” said<br />

Jessica Martin, director of marketing &<br />

EPM at Payroll Vault. “Whether it is technological<br />

advancements or the investment into<br />

team development, it is all about creating a<br />

successful environment. When teams work in<br />

a successful environment, their client service<br />

and maintenance is exemplary.”<br />

Of course, innovation is only possible<br />

when change is openly embraced. This is at the<br />

core of innovation for Precision Concrete<br />

Cutting. “We incentivize innovation,” said<br />

Matthew Haney, president of Precision<br />

Concrete Cutting. “Once the team has been<br />

through several innovations, or iterations of<br />

the way we operate, they realize that change is<br />

embraced, and is part of who we are.”<br />

Barahm echoed Haney’s statement, saying<br />

that finding solutions requires a commitment<br />

to trial and error, change and risk taking.<br />

FRANCHISEE SATISFACTION<br />

Franchisees who own a franchise on this year’s<br />

Most Innovative Franchises list are pretty<br />

satisfied. Consider the following feedback we<br />

collected after surveying 25,000 franchisees:<br />

• 86% of franchisees say they enjoy<br />

being part of their franchise system<br />

• 88% of franchisees say they enjoy<br />

operating their business<br />

If you’re ready to learn more about owning<br />

your own franchise, this year’s Most Innovative<br />

Franchises list is a great place to start.<br />

There are clearly brands that prioritize and<br />

value innovation, and are constantly looking<br />

for ways to improve. As a prospective franchisee,<br />

understanding which brands are the most<br />

innovative can help you make a confident and<br />

smart investment.<br />

Before you take the plunge with any one<br />

brand be sure to educate yourself about<br />

franchising. Identify the businesses that get<br />

you excited. Talk with their franchise recruitment<br />

teams and visit with existing franchise<br />

partners to hear their experience. Ask the hard<br />

questions—of yourself and of them.<br />

Gary Fortcher<br />

and Kathleen Mulligan<br />

Wild Birds Unlimited<br />

Oakdale, NY<br />

Owners Since 2006<br />

FEATURED<br />

Franchisee<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? When we<br />

were exploring the possibility of opening a Wild<br />

Birds Unlimited (WBU) franchise, we visited both<br />

the headquarters office and several existing<br />

stores. We were impressed by the competence of<br />

the staff and the level of service provided by the<br />

Franchise Support Center at WBU in answering<br />

our questions and guiding us throughout the<br />

process. We also received positive feedback from<br />

all the franchisees that we visited. Most of all,<br />

everyone at WBU was passionate about the bird<br />

feeding hobby.<br />

What do you like most about owning a<br />

franchise? Our greatest joy is introducing the<br />

hobby to new customers and having them return<br />

to tell us how they love the birds in their<br />

backyards! We’ve also been fortunate to be able<br />

to provide employment to family and friends,<br />

who have helped us to grow our business. The<br />

franchise model has worked for us because we<br />

appreciate not having to be the experts on every<br />

aspect of retail—we have marvelous resources<br />

within WBU to fall back on when we need them.<br />

What advice do you have for prospective<br />

franchise buyers? Our advice to prospective<br />

franchise buyers is to look for a franchise that<br />

supports your passion, then do your due<br />

diligence. Talk to other franchisees and ask<br />

advice from trusted sources, such as your<br />

accountant and lawyer.<br />

For more information on Wild Birds Unlimited<br />

opportunities, call (888) 730-7108 or visit<br />

www.wbufranchise.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 17


<strong>FBR</strong> SPECIAL REPORT<br />

THE LIST<br />

Best of the Best:<br />

Most Innovative<br />

Franchises of <strong>2019</strong><br />

* 30-Minute Hit — more on p. 30<br />

Boxing & kickboxing circuit<br />

* 360clean<br />

Commercial cleaning services<br />

* ActionCOACH — more on p. 34<br />

Business coaching<br />

Survey<br />

Date<br />

June<br />

2018<br />

Aug.<br />

<strong>2019</strong><br />

Jan.<br />

<strong>2019</strong><br />

Start-Up<br />

Investment<br />

$100,000 –<br />

$165,000<br />

$3,750 –<br />

$11,050<br />

$45,000 –<br />

$950,000<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

$40,000 174<br />

$5,000 80<br />

$45,000 –<br />

$95,000<br />

1,761<br />

Aire-Master of America<br />

Commercial hygiene service<br />

Nov.<br />

2018<br />

$39,584 –<br />

$142,400<br />

$50,000 119<br />

* Amada Senior Care<br />

In-home senior care<br />

April<br />

<strong>2019</strong><br />

$87,710 –<br />

$174,654<br />

$80,000 107<br />

* Amazing Athletes — more on p. 31<br />

Early childhood development<br />

April<br />

<strong>2019</strong><br />

$25,000 –<br />

$55,650<br />

$17,500 95<br />

“I believe we have the<br />

best franchise system<br />

in the marketplace.”<br />

* American Poolplayers Association<br />

Pool league<br />

Anago Cleaning Systems<br />

Commercial cleaning services<br />

APEX Leadership Co.<br />

School fundraising program<br />

— more on<br />

p. 27<br />

Sep.<br />

2018<br />

Jan.<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

$20,523 –<br />

$28,408<br />

$197,000 –<br />

$298,000<br />

$81,500 –<br />

$104,200<br />

$20,763 350<br />

$197,000 –<br />

$298,000<br />

49<br />

$40,000 126<br />

– Christian Brothers Automotive Franchisee<br />

Assisting Hands<br />

In-home senior care<br />

Sep.<br />

2018<br />

$77,050 –<br />

$149,000<br />

$45,000 134<br />

Better Homes and Gardens Real Estate<br />

Real estate<br />

Jan.<br />

<strong>2019</strong><br />

$65,170 –<br />

$540,000<br />

$100,000 315<br />

Bin There Dump That — more on p. 37<br />

Residential dumpster rentals<br />

March<br />

2018<br />

$72,200 –<br />

$127,600<br />

$50,000 197<br />

* Brightway Insurance<br />

Financial services<br />

Jan.<br />

<strong>2019</strong><br />

$89,488 –<br />

$178,916<br />

$75,000 188<br />

“We were attracted to<br />

this franchise because<br />

of the existing code<br />

of values and our<br />

appreciation of them<br />

has only strengthened<br />

over the years. ”<br />

– DreamMaker Bath & Kitchen Franchisee<br />

Budget Blinds<br />

Custom blinds and window coverings<br />

Burn Boot Camp<br />

Women’s fitness center<br />

* Chicken Salad Chick — more on p. 35<br />

Fast casual<br />

* Christian Brothers Automotive<br />

Automotive repair<br />

* College Hunks Hauling Junk & Moving<br />

Junk removal services<br />

Complete Weddings + Events<br />

Wedding & event services<br />

— more on<br />

p. 32<br />

Sep.<br />

2018<br />

Oct.<br />

2018<br />

June<br />

2018<br />

Dec.<br />

2018<br />

March<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

$110,140 –<br />

$230,870<br />

$142,330 –<br />

$349,150<br />

$483,000 –<br />

$648,000<br />

$458,950 –<br />

$555,350<br />

$89,300 –<br />

$208,000<br />

$30,350 –<br />

$48,650<br />

$64,950 1,256<br />

$150,000 181<br />

$150,000 140<br />

$85,000 175<br />

$65,000 113<br />

$10,000 200<br />

Creative World School<br />

Early childhood education<br />

Nov.<br />

2018<br />

$400,000 –<br />

$6,000,000<br />

$400,000 –<br />

$600,000<br />

32<br />

* Cruise Planners<br />

Travel agency<br />

Oct.<br />

2018<br />

$695 –<br />

$10,995<br />

$10,995 2,571<br />

* Dream Vacations — more on p. 31<br />

Travel agency<br />

Oct.<br />

2018<br />

$3,245 –<br />

$21,850<br />

$3,500 1,453<br />

* DreamMaker Bath & Kitchen<br />

Home remodeling<br />

June<br />

<strong>2019</strong><br />

$133,350 –<br />

$321,225<br />

$200,000 –<br />

$400,000<br />

36<br />

*This brand’s Franchisee<br />

Satisfaction Report is available at<br />

www.FranchiseBusinessReview.com<br />

* East Coast Wings & Grill<br />

Casual dining<br />

Epcon Communities<br />

Maintenance-free home building<br />

April<br />

2018<br />

May<br />

2018<br />

$434,568 –<br />

$927,930<br />

$638,500 –<br />

$3,288,000<br />

$250,000 36<br />

$500,000 –<br />

$500,500<br />

160<br />

18 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

Survey<br />

Date<br />

Start-Up<br />

Investment<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

Expedia CruiseShipCenters<br />

Travel agency<br />

May<br />

<strong>2019</strong><br />

$156,000 –<br />

$276,000<br />

$100,000 468<br />

* FASTSIGNS — more on p. 33<br />

Visual business communications<br />

Nov.<br />

2018<br />

$197,172 –<br />

$313,136<br />

$80,000 780<br />

* Fibrenew — more on back cover<br />

Leather & vinyl repair services<br />

Nov.<br />

2018<br />

$75,000 –<br />

$101,800<br />

$20,000 –<br />

$100,000<br />

329<br />

* FirstLight Home Care — more on p. 34<br />

In-home senior care<br />

May<br />

<strong>2019</strong><br />

$110,881 –<br />

$167,876<br />

$100,000 205<br />

* Fish Window Cleaning<br />

Window cleaning<br />

FPC National<br />

Recruiting services<br />

Freedom Boat Club<br />

Members only boat club<br />

FRSTeam<br />

Home restoration<br />

FYZICAL Therapy & Balance Centers<br />

Physical therapy centers<br />

Nov.<br />

2018<br />

Oct.<br />

2018<br />

March<br />

<strong>2019</strong><br />

Nov.<br />

2018<br />

May<br />

<strong>2019</strong><br />

$83,225 –<br />

$146,200<br />

$65,000 –<br />

$86,000<br />

$144,200 –<br />

$193,700<br />

$32,000 –<br />

$380,500<br />

$82,250 –<br />

$390,000<br />

$60,000 –<br />

$150,000<br />

272<br />

$120,000 64<br />

$38,000 135<br />

$25,000 –<br />

$35,000<br />

$70,000 –<br />

$140,000<br />

55<br />

396<br />

“Overall training and<br />

support are excellent<br />

with the franchise.<br />

There are some very<br />

talented people at the<br />

corporate office.”<br />

– Fish Window Cleaning Franchisee<br />

Goldfish Swim School<br />

Swim lessons<br />

Nov.<br />

2018<br />

$1,335,283 –<br />

$3,065,358<br />

$450,000 –<br />

$600,000<br />

96<br />

Help-U-Sell Real Estate<br />

Real estate<br />

Sep.<br />

2018<br />

$29,650 –<br />

$67,650<br />

$4,950 102<br />

High Touch High Tech<br />

Hands-on science programs<br />

June<br />

<strong>2019</strong><br />

$62,750 –<br />

$69,000<br />

$37,650 50<br />

Home Care Assistance<br />

In-home senior care<br />

Sep.<br />

2018<br />

$77,775 –<br />

$245,250<br />

$80,000 228<br />

HomeSmart International LLC<br />

Real estate<br />

House Doctors Handyman Service<br />

Home improvement<br />

* HouseMaster — more on p. 37<br />

Professional home inspections<br />

* Image One — more on p. 38<br />

Commercial cleaning services<br />

JumpBunch<br />

Youth sport & fitness<br />

Keller Williams<br />

Real estate<br />

Nov.<br />

2018<br />

April<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

July<br />

<strong>2019</strong><br />

Aug.<br />

2018<br />

May<br />

2018<br />

$65,000 –<br />

$205,000<br />

$98,000 –<br />

$128,650<br />

$60,100 –<br />

$106,150<br />

$59,900 –<br />

$123,700<br />

$45,800 –<br />

$59,300<br />

$183,947 –<br />

$336,995<br />

$20,000 144<br />

$60,000 37<br />

$61,100 339<br />

$59,900 71<br />

$15,000 91<br />

$183,947 –<br />

$336,995<br />

1,143<br />

“Over the top in quality<br />

and support. It would be<br />

hard to believe that there<br />

is anything out there that<br />

could compare to the<br />

extent that goes into the<br />

success of operations.”<br />

– Kona Ice Franchisee<br />

* Kitchen Solvers<br />

Home remodeling<br />

Sep.<br />

<strong>2019</strong><br />

$65,765 –<br />

$90,535<br />

$75,000 52<br />

* Kona Ice<br />

Frozen treats<br />

Sep.<br />

<strong>2019</strong><br />

$124,750 –<br />

$147,550<br />

$20,000 1,162<br />

LaRosa’s Pizzeria<br />

Fast casual<br />

June<br />

<strong>2019</strong><br />

$800,000 –<br />

$1,000,000<br />

$500,000 75<br />

Learning Express<br />

Children’s retailer<br />

Sep.<br />

2018<br />

$199,875 –<br />

$384,150<br />

$125,000 125<br />

Lenny’s Grill & Subs<br />

Quick-service<br />

July<br />

<strong>2019</strong><br />

$192,844 –<br />

$431,326<br />

$75,000 96<br />

* MaidPro<br />

House cleaning & maid services<br />

Sep.<br />

<strong>2019</strong><br />

$74,560 –<br />

$204,450<br />

$75,000 287<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 19


<strong>FBR</strong> SPECIAL REPORT<br />

THE LIST<br />

Best of the Best:<br />

Most Innovative<br />

Franchises of <strong>2019</strong><br />

Mighty Auto Parts<br />

Automotive retailer<br />

Miracle Method Surface Refinishing<br />

Bathroom & kitchen remodeling<br />

Motto Mortgage<br />

Brokerage services<br />

Survey<br />

Date<br />

Aug.<br />

2018<br />

July<br />

2018<br />

Oct.<br />

2018<br />

Start-Up<br />

Investment<br />

$175,000 –<br />

$275,000<br />

$75,000 –<br />

$138,000<br />

$48,000 –<br />

$68,000<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

$100,000 114<br />

$40,000 –<br />

$50,000<br />

174<br />

$12,000 82<br />

N2 Publishing<br />

Private neighborhood publications<br />

Nov.<br />

2018<br />

$975 –<br />

$5,650<br />

$975 –<br />

$5,650<br />

769<br />

Network in Action<br />

Professional networking<br />

July<br />

<strong>2019</strong><br />

$43,610 –<br />

$57,500<br />

$50,000 50<br />

NextHome<br />

Real estate<br />

Oct.<br />

2018<br />

$14,500 –<br />

$212,600<br />

$3,500 –<br />

$7,500<br />

360<br />

* Office Pride — more on p. 37<br />

Commercial cleaning services<br />

Sep.<br />

2018<br />

$59,500 –<br />

$107,200<br />

$85,000 137<br />

Online Trading Academy<br />

Trading/investment education<br />

Sep.<br />

<strong>2019</strong><br />

$389,800 –<br />

$684,500<br />

$250,000 66<br />

“This is a moral and<br />

ethical company. There<br />

is a strong positive<br />

relationship between the<br />

franchisor and franchisee.<br />

It is a family relationship.”<br />

– Our Town America Franchisee<br />

* Our Town America — more on p. 36<br />

Advertising services<br />

Palm Beach Tan<br />

Beauty services<br />

Parisi Speed School<br />

Youth performance training<br />

* Payroll Vault Franchising<br />

Payroll services<br />

* Pinch A Penny — more on p. 33<br />

Pool supplies retailer<br />

Pizza Factory<br />

Fast Casual<br />

Sep.<br />

<strong>2019</strong><br />

Sep.<br />

<strong>2019</strong><br />

June<br />

<strong>2019</strong><br />

Sep.<br />

<strong>2019</strong><br />

Sep.<br />

2018<br />

Aug.<br />

2018<br />

$63,300 –<br />

$86,250<br />

$498,278 –<br />

$802,420<br />

$13,250 –<br />

$155,500<br />

$49,135 –<br />

$74,254<br />

$289,375 –<br />

$411,200<br />

$372,000 –<br />

$562,000<br />

$70,000 63<br />

$250,000 751<br />

$20,000 94<br />

$42,985 –<br />

$70,569<br />

49<br />

$150,000 257<br />

$90,000 109<br />

Pizza Ranch<br />

Fast Casual<br />

Sep.<br />

<strong>2019</strong><br />

$1,127,500 –<br />

$2,526,500<br />

$325,000 224<br />

Precision Concrete Cutting<br />

Concrete maintenance services<br />

May<br />

<strong>2019</strong><br />

$150,000 –<br />

$176,500<br />

$100,000 67<br />

* Qualicare<br />

In-home senior care<br />

July<br />

2018<br />

$65,800 –<br />

$149,250<br />

$100,000 101<br />

* Remedy Intelligent Staffing — more on p. 29<br />

Staffing solutions<br />

Jan.<br />

<strong>2019</strong><br />

$151,840 –<br />

$258,280<br />

$100,000 1,088<br />

Rhea Lana’s<br />

Children’s consignment<br />

Dec.<br />

2018<br />

$19,050 –<br />

$38,950<br />

$15,000 99<br />

* Sandler Training<br />

Business consulting & coaching<br />

July<br />

<strong>2019</strong><br />

$97,525 –<br />

$108,500<br />

$91,525 358<br />

Sanford Rose Associates<br />

Recruiting services<br />

Feb.<br />

<strong>2019</strong><br />

$108,250 –<br />

$143,580<br />

$108,250 96<br />

* Senior Care Authority — more on p. 24<br />

Assisted living placement services<br />

Oct.<br />

2018<br />

$52,350 –<br />

$78,150<br />

$50,000 –<br />

$150,000<br />

59<br />

Service Team of Professionals<br />

Restoration services<br />

Sep.<br />

<strong>2019</strong><br />

$78,600 –<br />

$138,500<br />

$56,000 34<br />

Shack Shine<br />

Gutter cleaning & window washing<br />

July<br />

2018<br />

$50,250 –<br />

$97,050<br />

$32,000 64<br />

Snapology<br />

STEM/STEAM programs & activities<br />

Sep.<br />

<strong>2019</strong><br />

$40,000 –<br />

$90,000<br />

$34,900 131<br />

20 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

Survey<br />

Date<br />

Start-Up<br />

Investment<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

* Soccer Shots<br />

Youth sports<br />

Dec.<br />

2018<br />

$41,034 –<br />

$53,950<br />

$38,000 249<br />

Sotheby’s International Realty<br />

Real estate<br />

Jan.<br />

<strong>2019</strong><br />

$194,650 –<br />

$627,000<br />

$63,650 –<br />

$206,000<br />

607<br />

* Supporting Strategies<br />

Bookkeeping services<br />

March<br />

<strong>2019</strong><br />

$77,130 –<br />

$102,390<br />

$100,000 94<br />

Surface Specialists Systems<br />

Home remodeling<br />

June<br />

<strong>2019</strong><br />

$43,200 –<br />

$56,000<br />

$25,000 48<br />

TeamLogic IT<br />

IT services<br />

Oct.<br />

2018<br />

$160,000 –<br />

$160,000<br />

$60,000 192<br />

TGA Premier Sports<br />

Youth sports<br />

The @WORK Group<br />

Recruiting services<br />

The Drybar<br />

Hair salon<br />

* The Glass Guru — more on p. 30<br />

Window restoration<br />

The Little Gym<br />

Early childhood development<br />

Feb.<br />

<strong>2019</strong><br />

Feb.<br />

<strong>2019</strong><br />

Sep.<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

Oct.<br />

2018<br />

$16,300 –<br />

$67,350<br />

$154,000 –<br />

$231,000<br />

$644,070 –<br />

$1,348,360<br />

$64,150 –<br />

$183,000<br />

$185,750 –<br />

$436,000<br />

$16,300 –<br />

$67,350<br />

132<br />

$150,000 72<br />

$50,000 –<br />

$56,500<br />

155<br />

$64,150 94<br />

$75,000 –<br />

$100,000<br />

654<br />

“One of my favorite things<br />

about Soccer Shots is<br />

the support of the<br />

franchisee community!”<br />

– Soccer Shots Franchisee<br />

The Patch Boys<br />

Drywall repair<br />

June<br />

<strong>2019</strong><br />

$45,500 –<br />

$66,000<br />

$45,500 –<br />

$66,000<br />

24<br />

Tint World<br />

Automotive services<br />

March<br />

<strong>2019</strong><br />

$149,000 –<br />

$249,000<br />

$60,000 –<br />

$80,000<br />

72<br />

Town Money Saver<br />

Advertising services<br />

* Truly Nolen of America — more on p. 29<br />

Pest control<br />

* TSS Photography — more on p. 36<br />

Sports, school & event photography<br />

* TWO MEN AND A TRUCK ® — more on p. 9<br />

Moving services<br />

United Country Real Estate<br />

Real estate<br />

* Visiting Angels<br />

In-home senior care<br />

March<br />

<strong>2019</strong><br />

April<br />

<strong>2019</strong><br />

July<br />

<strong>2019</strong><br />

March<br />

<strong>2019</strong><br />

Oct.<br />

2018<br />

July<br />

2018<br />

$5,700 –<br />

$17,000<br />

$50,200 –<br />

$293,000<br />

$20,415 –<br />

$74,725<br />

$179,000 –<br />

$585,000<br />

$16,290 –<br />

$42,510<br />

$83,085 –<br />

$128,885<br />

$5,000 –<br />

$12,500<br />

49<br />

$35,000 655<br />

$10,500 179<br />

$80,000 –<br />

$190,000<br />

419<br />

$15,000 463<br />

$57,950 652<br />

“I’m very pleased<br />

with being part of<br />

the franchise system<br />

and enthusiastically<br />

recommend it to<br />

potential new members<br />

when possible.”<br />

– Yogi Bear’s Jellystone Park Franchisee<br />

Weed Man<br />

Lawn care<br />

Aug.<br />

2018<br />

$68,453 –<br />

$85,513<br />

$60,000 409<br />

Welcomemat Services<br />

Printing & marketing services<br />

June<br />

2018<br />

$60,960 –<br />

$89,710<br />

$47,000 84<br />

* Wild Birds Unlimited — more on p. 17<br />

Nature retailer<br />

Oct.<br />

2018<br />

$150,837 –<br />

$260,991<br />

$40,000 –<br />

$50,000<br />

362<br />

WOW 1 DAY PAINTING<br />

Painting<br />

Dec.<br />

2018<br />

$67,000 –<br />

$129,500<br />

$50,000 70<br />

YESCO<br />

Visual business communications<br />

March<br />

<strong>2019</strong><br />

$64,300 –<br />

$350,000<br />

$60,000 163<br />

* Yogi Bear’s Jellystone Park<br />

Camping services<br />

March<br />

<strong>2019</strong><br />

$100,000 –<br />

$2,000,000<br />

$200,000 89<br />

Zagg<br />

Electronic accessories<br />

July<br />

2018<br />

$31,000 –<br />

$60,000<br />

$10,000 –<br />

$30,000<br />

98<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 21


<strong>FBR</strong> SPECIAL REPORT<br />

Senior Care Franchises Offer a<br />

Lucrative, Feel Good Business<br />

Opportunity for Franchisees<br />

How the Baby Boomers Are Changing the Way Seniors Age<br />

Senior care is a booming industry that is<br />

attracting entrepreneurial altruists, who recognize<br />

a great opportunity when they see it. As<br />

baby-boomers age, the need for senior care is<br />

increasing, particularly for in-home senior<br />

care—and this need is creating both a lucrative<br />

and rewarding business opportunity.<br />

“By 2020, people aged 65 and older will<br />

outnumber children under age five for the first<br />

time in history,” said Dave Banark, COO of<br />

Home Instead Senior Care. “The demand for<br />

our services is strong now and only going to<br />

grow exponentially.”<br />

Nick Way, brand manager at Home Helpers<br />

Home Care agrees, ”There has never been a<br />

better time to enter the senior care market as<br />

an entrepreneur. With 74.1 million baby<br />

boomers planning to age in place, there has<br />

never been a greater need for senior in-home<br />

care than today. The upward trend in population<br />

needing our in-home care services is<br />

expected to continue its growth trajectory for<br />

the next 20 years.”<br />

In Canada, the demand—and the financial<br />

opportunity—for in-home senior services is<br />

just as strong. There are more seniors (those<br />

65 and over) than children (those 14 and<br />

under) in Canada. “According to an estimate<br />

from CIBC, the cost of caring for aging<br />

parents alone in Canada is more than $33<br />

billion,” explained Matt Vijayan & Angie<br />

Kunnath, Home Care Assistance franchisees.<br />

“This report factors in $6.6 billion out-ofpocket<br />

costs and approximately $27 billion in<br />

lost labour productivity and income. Aging in<br />

place has been a trending factor in the growing<br />

senior care industry.”<br />

With such great need, the industry is virtually<br />

recession proof, remarked Nathan Weber,<br />

VP of Franchise Development at Qualicare.<br />

Qualicare team members usually end up getting very<br />

close with clients because of the support provided.<br />

Pictured is Peter W., spending time with a valued client<br />

from Qualicare Big Sky in Bozeman, Montana.<br />

This year, Franchise Business Review<br />

surveyed 1,633 franchisees in the senior care<br />

sector to gauge their satisfaction with their<br />

franchise and their happiness with their decision<br />

to invest in a franchise. Based on this<br />

research we determined the Top Senior Care<br />

Franchises of <strong>2019</strong>. You can see the full list of<br />

award-winning brands on page 25.<br />

YOU GOTTA HAVE HEART<br />

“Senior care franchises fill so many buckets.<br />

If you build and run it right, you can make a<br />

huge social difference while being financially<br />

rewarded,” said Dave Banark, COO at Home<br />

Instead Senior Care. “The senior care industry<br />

offers a rare opportunity to make money by<br />

doing the right thing and by making a positive<br />

impact on society.”<br />

Of course, while the financial prospects of<br />

the senior care sector are appealing to many,<br />

the majority of franchisees invest in the space<br />

because they have a strong desire to give back.<br />

A senior care business is a lot of work; it’s a<br />

24/7 commitment, which means that to be<br />

successful you must be motivated by more<br />

than money.<br />

Seth Michael, a Home Instead franchisee,<br />

shared a common sentiment among senior<br />

care franchisees. “We have the honor of serving<br />

and loving people each day. Seeing the love<br />

and support of our care givers in the community<br />

makes senior care a great opportunity.<br />

The impact we have had on families and their<br />

loved ones is unmatched. Each day is an<br />

opportunity to change someone’s life.”<br />

Matt Preston, co-owner of a Home Instead<br />

Senior Care franchise in Portland, OR asks<br />

prospective franchisees to be honest with<br />

themselves. “What do you really want? If<br />

you only want financial success this is not for<br />

you. Senior care is all about heart, giving and<br />

expecting nothing in return. Your return is all<br />

in the positive outcomes you and your team<br />

will help to cultivate.”<br />

Michael explained that he chose the senior<br />

care space due to his desire to pass it forward.<br />

“It is important to me to live a life of impact. I<br />

wanted the opportunity to help people because<br />

there was a time not too long ago, that people<br />

helped me when I was in need. Home Instead<br />

Senior Care made it personal. I spend each day<br />

helping families in need because at one time it<br />

was my family that needed help and someone<br />

chose to make a difference in our lives.”<br />

22 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

HOW MUCH MONEY CAN YOU MAKE<br />

AS A SENIOR CARE FRANCHISE OWNER?<br />

The senior care space has proven lucrative for<br />

many franchisees, which is no surprise when<br />

you consider the need. Still, before you invest<br />

it’s important to look at the numbers; yes, as<br />

Preston said, you need to have heart to work<br />

in this industry, but you also need to be business<br />

savvy and hard-working if you want to<br />

make money on your investment.<br />

$135,625<br />

ANNUAL INCOME<br />

The average annual income<br />

reported by franchise owners<br />

in the senior services sector<br />

In a growing space like senior care, there<br />

is no ceiling to the financial opportunity for<br />

franchisees who are willing to roll up their<br />

sleeves and work hard. “Our average franchise<br />

does close to $1.9 million in annual revenue;<br />

our largest does nearly $11 million annually,”<br />

said Dave Banark, COO of Home Instead<br />

Senior Care.<br />

According to our most recent surveys, the<br />

average income for franchisees in the senior<br />

services sector is $135,625 annually.<br />

Bill Mishkin, who owns a Home Instead<br />

Senior Care franchise, said that they were able<br />

to double revenue in three years and increase<br />

gross margin by 9%.<br />

Vijayan & Kunnath said they broke even<br />

in 10 months and have had positive cash flow<br />

every quarter since.<br />

Michael said that finding financial success<br />

took some time. “We’re still working hard<br />

each day to make a good living.” And although<br />

success hasn’t been immediate for Michael, he<br />

says it has been a rewarding experience, and<br />

he would recommend the business to anyone<br />

who is willing to work hard.<br />

Michael is not alone; in fact, 79% of survey<br />

respondents said they would recommend<br />

their franchise to others.<br />

HOW MUCH WILL A SENIOR CARE<br />

FRANCHISE COST YOU?<br />

So, the market looks hot, the profitability<br />

prospects look good, but how much will it cost<br />

you to get in?<br />

The top franchises on this year’s list have<br />

initial investment requirements that start as<br />

low as $52,500 and go as high as $245,250.<br />

Liquid capital requirements start at $45,000<br />

and go as high as $200,000. You can review the<br />

costs for each brand on page 25.<br />

“There’s a fairly low financial barrier of<br />

entry into the senior care franchise market,”<br />

said Dave Banark, COO of the Home Instead<br />

Senior Care franchise system. “Aside from<br />

the franchise fee (ours is $55,000) you generally<br />

have relatively minimal start up costs,<br />

and will need working capital for at least the<br />

first year of operation. Depending on where<br />

you start your franchise you may incur local<br />

licensure costs.”<br />

When you invest in a franchise you can<br />

expect to pay the following costs and fees:<br />

1. Franchise fee<br />

2. Other startup costs<br />

(equipment, rent, etc.)<br />

3. Marketing and advertising fee<br />

4. Royalties<br />

Most franchise systems require that you<br />

have a minimum liquid capital and net worth<br />

to be eligible for ownership.<br />

At Home Helpers, for instance, the franchise<br />

fee is $48,900 and they estimate you<br />

will need an additional $36,000 to $88,000 for<br />

other startup expenses and working capital,<br />

for a total initial investment of $84,750 to<br />

$136,900.<br />

FRANCHISEE SATISFACTION IN<br />

THE SENIOR CARE INDUSTRY<br />

It might not come as a surprise, but franchisee<br />

satisfaction in the senior care industry is<br />

very strong. In fact, the senior care sector has<br />

one of the highest satisfaction ratings in all<br />

of franchising. In our surveys of senior care<br />

franchisees, nearly 90% reported that they<br />

enjoy operating their business, as well as being<br />

part of their franchise organization.<br />

And, when asked about the long term<br />

growth opportunity for their business, over<br />

75% of survey respondents said that it is<br />

strong or very strong. The bottom line: 8 out<br />

FEATURED<br />

Franchisee<br />

Kevin and Cilla Buck<br />

CarePatrol<br />

Two Territories in Cleveland, OH<br />

Owners Since 2013<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? We<br />

weren’t initially interested in a franchise<br />

opportunity but were intrigued by what<br />

CarePatrol offered compared to other similar<br />

opportunities in the senior care market. We liked<br />

the opportunity the business model provided to<br />

help seniors, the ability to work together as a<br />

couple and still make a viable income.<br />

What do you like most about owning a<br />

franchise? We enjoy the freedom of owning our<br />

own business and being the ones that are<br />

directly responsible for our success. Over the<br />

years, we have added quality individuals to our<br />

team that share our same values and have further<br />

expanded our reach. We particularly enjoy<br />

helping families through this difficult time in<br />

their life, but especially those seniors who have<br />

no family to help them. These seniors become<br />

part of our family and we are very protective of<br />

them as we guide them through this difficult time<br />

in their life’s journey.<br />

What advice do you have for prospective<br />

franchise buyers? The advice we typically give to<br />

prospective buyers is “be ready to work.”<br />

CarePatrol has such great potential but only<br />

when you put the work in first. Also, there is no<br />

such thing as “having arrived” as success requires<br />

daily hard work if you want to continue and<br />

ultimately expand your success.<br />

Safer Senior Living. Your Goal, Our Mission.<br />

For more information on CarePatrol<br />

opportunities, call (866) 560-5656 or visit<br />

www.carepatrolfranchise.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 23


<strong>FBR</strong> SPECIAL REPORT<br />

FEATURED<br />

Franchisee<br />

Mike Kearney<br />

Senior Care Authority<br />

Rochester, NY<br />

Owner Since 2017<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? I wanted<br />

a business model that would allow me to utilize<br />

the skills and experience of a lifelong career in<br />

sales in a role that was not about selling, but<br />

instead about helping people and solving<br />

problems. Senior placement fit perfectly. At the<br />

same time, I believe that choosing a franchisor is<br />

like choosing a partner. These seemed like<br />

people I wanted to be in business with.<br />

What type of business experience, education,<br />

and/or skills did you have prior to becoming a<br />

franchisee that you have found particularly<br />

helpful? Having experience in sales and<br />

marketing was a big plus. I was comfortable<br />

meeting new people, networking and putting<br />

myself out there. Being comfortable making<br />

presentations and selling yourself makes the job<br />

a lot easier.<br />

What do you like most about owning your<br />

franchise? With this franchise, the experience of<br />

helping a family in crisis is extremely rewarding.<br />

A common response from customers I work with<br />

is “Oh my gosh, I don’t know how we would have<br />

done this without you!” There is a feel good<br />

aspect to this job that I have not found in any<br />

other role.<br />

How did you fund your franchise? Did you<br />

receive any discounts/incentives? I funded this<br />

(along with my best friend and business partner)<br />

through a Rollover for Business startup transaction.<br />

We were able to negotiate a package with the<br />

franchisor that we felt was a great opportunity.<br />

What advice do you have for prospective<br />

franchise buyers? I feel fortunate to have a<br />

partner who really aided me in doing our due<br />

diligence prior to start up. My advice would be to<br />

do your homework and ask a lot of questions.<br />

Talk to as many franchisees as you can. The time<br />

you put in before you buy is crucial.<br />

Senior Advocacy and Living Source<br />

For more information on Senior Care Authority<br />

opportunities, call (888) 809-1231 x2,<br />

or visit seniorcareauthority.com/seniorfranchise-opportunities.html.<br />

TM<br />

of 10 franchisees said that they would do it all<br />

over again.<br />

Mishkin enjoys running his Home Instead<br />

Senior Care franchise so much he says he<br />

wishes he knew about it sooner.<br />

But, that’s not to say owning a senior care<br />

franchise is easy. Mishkin explains that it can<br />

be stressful keeping up with the growth and<br />

staffing demands of their business.<br />

90%<br />

ENJOY THEIR<br />

FRANCHISE SYSTEM<br />

According to more than 1,600<br />

franchisees surveyed<br />

Also, the industry requires franchisees to<br />

be on call 24/7. This can be challenging for<br />

business owners.<br />

“The best part of owning a senior care<br />

franchise is serving all the families and<br />

providing job opportunities within the community.<br />

The worst part is it’s a 24/7 business,”<br />

said Michael. “We care for people every hour<br />

of every day. There is never a day off in senior<br />

care. We take calls in the middle of the night,<br />

on Christmas and Thanksgiving. The business<br />

is never shut off.”<br />

Vijayan and Kunnath agree. “The best<br />

thing about our business is that we get to<br />

do what we love doing. It is a 24/7 business<br />

and yet it provides immense satisfaction. The<br />

ownership provides opportunity not only to<br />

help seniors but also help many caregivers<br />

with employment and a source of income. We<br />

currently have over 200 caregivers between<br />

two offices. The worst part about owning<br />

our business is that you have to be available<br />

24 hours, seven days a week, initially. Over a<br />

few years, you build capacity to hire people on<br />

call,” they remarked.<br />

Due to the nature of the business, providing<br />

a caregiving service for seniors, the work<br />

can also be emotionally draining. Preston said<br />

the best part of owning his franchise is changing<br />

people’s lives. “I love our mission and what<br />

we do.” But, he says, the hardest part is that<br />

it’s tiring, emotional work. “But even with the<br />

difficult things, it’s always worth it,” he said.<br />

EXPLORING TOP SENIOR CARE<br />

FRANCHISE BRANDS<br />

In an exploding field and competitive market,<br />

there are many senior care franchise brands to<br />

choose from. As you begin your research and<br />

vet your options, the <strong>FBR</strong> Top Senior Care<br />

Franchises list is a great place to start. All the<br />

brands on this list have been rated highly by<br />

the franchisees who own them—and many of<br />

them have shared their satisfaction reports<br />

openly on www.FranchiseBusinessReview.com.<br />

So, if you are curious to dig deeper and learn<br />

about a certain brand, please visit our website<br />

to see their scores and to request additional<br />

information.<br />

As you review different franchise opportunities,<br />

keep in mind what matters most to you.<br />

Roy Wu, a Home Instead franchisee put<br />

values first. “The Home Instead brand is the<br />

only one we looked at due to their number one<br />

stated value, honor God in all we do, and the<br />

values they believe in for doing good by doing<br />

well,” he said.<br />

Vijayan & Kunnath decided on Home<br />

Care Assistance because they liked their<br />

science-based approach. “We felt a science<br />

and evidence-based approach to senior care<br />

made sense having come from pharmaceutical<br />

and financial industries respectively. The<br />

Cognitive Therapeutics Method specifically<br />

designed for people living with dementia and<br />

Balanced Care Method, anchored in holistic<br />

caregiving completely made sense.”<br />

Preston, on the other hand, was looking<br />

for strong corporate leadership, which Home<br />

Instead Senior Care was able to provide “Home<br />

Instead was by far the most professional organization<br />

that we vetted. They are supportive<br />

of their owners, work hard to support the<br />

brand, are innovative and push to maintain<br />

their quality,” he said. “They self-manage and<br />

protect their brand through high franchise<br />

standards and maintain their positive culture<br />

through thoughtful hiring of the Home Office<br />

Staff, as well as diligent vetting of new owners.”<br />

If you decide that a senior care franchise is<br />

the best option for you, be sure to talk to as<br />

many franchisees as possible. They can give<br />

you unbiased and straightforward feedback<br />

on what it’s really like to own the franchise<br />

you are considering. And you can visit<br />

www.FranchiseBusinessReview.com to read<br />

reviews, peruse satisfaction data and inquire<br />

to the brands you are most interested in.<br />

24 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


<strong>FBR</strong> SPECIAL REPORT<br />

* Amada Senior Care<br />

In-home senior care<br />

* Assisted Living Locators<br />

Assisted living placement services<br />

Assisting Hands<br />

In-home senior care<br />

Survey<br />

Date<br />

April<br />

<strong>2019</strong><br />

Sep.<br />

2018<br />

Sep.<br />

2018<br />

Initial<br />

Investment<br />

$87,710 –<br />

$174,654<br />

$59,300 –<br />

$70,550<br />

$77,050 –<br />

$149,000<br />

Cash<br />

Requirement<br />

Total<br />

Units<br />

$80,000 107<br />

$50,000 50<br />

$45,000 130<br />

THE LIST<br />

Best of the Best:<br />

Top Senior Care<br />

Franchises<br />

* BrightStar Care — more on p. 27<br />

In-home senior care<br />

April<br />

<strong>2019</strong><br />

$93,048 –<br />

$154,307<br />

$200,000 338<br />

* CarePatrol — more on p. 23<br />

Assisted living placement services<br />

Oct.<br />

2018<br />

$71,540 –<br />

$88,490<br />

$85,000 150<br />

* FirstLight Home Care — more on p. 34<br />

In-home senior care<br />

May<br />

<strong>2019</strong><br />

$110,881 –<br />

$167,876<br />

$100,000 205<br />

Home Care Assistance<br />

In-home senior care<br />

Sep.<br />

2018<br />

$77,775 –<br />

$245,250<br />

$80,000 175<br />

Home Helpers Home Care<br />

Senior Care<br />

* Home Instead Senior Care<br />

In-home senior care<br />

* Homewatch Caregivers<br />

In-home senior care<br />

* Qualicare<br />

In-home senior care<br />

Right at Home<br />

In-home senior care<br />

March<br />

<strong>2019</strong><br />

Sep.<br />

<strong>2019</strong><br />

Sep.<br />

2018<br />

July<br />

2018<br />

Feb.<br />

<strong>2019</strong><br />

$84,750 –<br />

$136,900<br />

$100,000 300<br />

$125,000 $55,000 1,049<br />

$83,000 –<br />

$141,500<br />

$65,800 –<br />

$149,250<br />

$79,250 –<br />

$137,900<br />

$50,000 201<br />

$100,000 78<br />

$150,000 588<br />

“I vetted 16 different<br />

franchisors when I<br />

selected Visiting Angels.<br />

I have never regretted<br />

my decision. The system<br />

is built on integrity, caring<br />

and incredible teamwork.”<br />

– Visiting Angels Franchisee<br />

* Senior Care Authority — more on p. 24<br />

Assisted living placement services<br />

Oct.<br />

2018<br />

$52,350 –<br />

$78,150<br />

$50,000 –<br />

$150,000<br />

57<br />

* Visiting Angels<br />

In-home senior care<br />

July<br />

2018<br />

$83,085 –<br />

$128,885<br />

$57,950 641<br />

Visit www.FranchiseBusinessReview.com<br />

for more Top Franchise opportunities for <strong>2019</strong>.<br />

*This brand’s Franchisee<br />

Satisfaction Report is available at<br />

www.FranchiseBusinessReview.com<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 25


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

<strong>2019</strong><br />

TOP 200<br />

FRANCHISES<br />

ADVERTISING & SALES<br />

N2 Publishing<br />

* Our Town America — more on p. 36<br />

Welcomemat Services<br />

Town Money Saver<br />

Discovery Map<br />

AUTOMOTIVE<br />

* Christian Brothers Automotive<br />

* Snap-on Tools — more on p. 6<br />

RNR Tire Express<br />

Mighty Auto Parts<br />

Auto Appraisal Network<br />

Tint World<br />

Grease Monkey<br />

BUSINESS SERVICES<br />

* Sandler Training<br />

* FASTSIGNS — more on p. 33<br />

Sanford Rose Associates<br />

YESCO<br />

* Minuteman Press<br />

* ActionCOACH — more on p. 34<br />

The @WORK Group<br />

* Supporting Strategies<br />

* Remedy Intelligent Staffing — more on p. 29<br />

FPC National<br />

Dale Carnegie<br />

Nextaff<br />

CHILD SERVICES<br />

* Soccer Shots<br />

JumpBunch<br />

TGA Premier Sports<br />

Young Rembrandts<br />

The Little Gym<br />

KidsPark<br />

High Touch High Tech<br />

Drama Kids<br />

* TSS Photography — more on p. 36<br />

Snapology<br />

College Nannies, Sitters + Tutors<br />

Today’s leading brands based<br />

on <strong>FBR</strong>’s owner satisfaction data.<br />

*Full Satisfaction Report Available<br />

at FranchiseBusinessReview.com<br />

CLEANING & MAINTENANCE<br />

* MaidPro<br />

Aire-Master of America<br />

Anago Cleaning Systems (Master Franchisors)<br />

* Molly Maid<br />

* Office Pride — more on p. 37<br />

Jan-Pro (Master Franchisors)<br />

* 360clean<br />

Oxi Fresh Carpet Cleaning<br />

* Image One — more on p. 38<br />

Two Maids & A Mop<br />

Stratus Building Solutions (Master Franchisors)<br />

You’ve Got MAIDS<br />

Buildingstars (Master Franchisors)<br />

EDUCATION<br />

* The Goddard School — more on p. 2<br />

Online Trading Academy<br />

* Mathnasium<br />

* The Learning Experience<br />

Huntington Learning Center<br />

Creative World School<br />

LearningRx<br />

The Tutoring Center<br />

FINANCIAL SERVICES<br />

* Payroll Vault<br />

Estrella Insurance<br />

* Brightway Insurance<br />

Motto Mortgage<br />

We Insure<br />

Family Financial Centers<br />

FITNESS<br />

Orangetheory Fitness<br />

* Crunch Fitness<br />

* 30 Minute Hit — more on p. 30<br />

Planet Fitness<br />

Burn Boot Camp<br />

Baby Boot Camp<br />

Gold’s Gym<br />

The Camp Transformation Center<br />

FINANCIAL & TAX<br />

Payroll Vault Franchising<br />

Initial Investment: $49,135 – $74,254<br />

Cash Requirement: $42,985 – $70,569<br />

Total Units: 48<br />

The payroll industry is driven by small business<br />

employment, and frequent changes in legislature<br />

make it challenging for business owners to<br />

maintain payroll compliance. The franchise<br />

model provides comprehensive workforce<br />

services and resources to get you started and<br />

continue to thrive. With effective technology at<br />

your fingertips, and a corporate support team to<br />

help guide you, Payroll Vault opens access to a<br />

growing need that will fuel a revenue stream for<br />

years to come.<br />

Special Veteran Incentives: 10% discount for<br />

veterans.<br />

For more information on Payroll Vault<br />

Franchising opportunities, call (303) 763-<br />

1829 or visit www.payrollvaultfranchise.com/<br />

contact-us.<br />

HEALTHY & BEAUTY<br />

Sport Clips<br />

Initial Investment: $224,800 – $373,300<br />

Cash Requirement: $200,000<br />

Total Units: 1,848<br />

Sport Clips Haircuts is a sports-themed<br />

haircutting franchise specializing in haircuts<br />

for men and boys in a 75 billion dollar growing<br />

men’s grooming industry. We’ve helped almost<br />

500 professionals like you use franchising as a<br />

vehicle to financial freedom and greater time<br />

control in their life. Two distinct advantages:<br />

*A semi-absentee business model allows you to<br />

continue with your day job while you build your<br />

investment. *With over 25 years of experience,<br />

we have a winning formula for marketing,<br />

training and support that has resulted in a 95.4%<br />

franchise continuity rate. Ideal candidates have<br />

leadership, managerial and communication skills<br />

and enjoy sales, marketing, developing others<br />

and being involved in their community.<br />

Special Veteran Incentives: 20% discount off<br />

the initial franchise license fees for veterans.<br />

See page 28 for additional top franchises.<br />

Visit FranchiseBusinessReview.com for brand details.<br />

For more information on Sport Clips<br />

opportunities, call (855) 977-0495 or visit<br />

www.SportClipsFranchise.com/<strong>FBR</strong>.<br />

26 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


Helping others has never<br />

been so rewarding<br />

FEATURED<br />

Franchisee<br />

Susan Palenik<br />

Cruise Planners<br />

Cranford, NJ<br />

Owner Since 2009<br />

Our commitment to the highest standard of in-home<br />

healthcare provides franchisees with multiple revenue<br />

streams that generated an annual average of $1,772,699*<br />

for first-time locations that operated for all of 2018.<br />

877 689 6898<br />

brightstarfranchising.com/home-care<br />

* 2018 Revenue, per our <strong>2019</strong> FDD – Item 19,<br />

for all first franchise locations combined open 12+ mos.<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? I did my<br />

due diligence. I learned that Cruise Planners was<br />

the nation’s largest home-based travel agency<br />

franchise and stood out with their legacy of<br />

successful franchisees. I purchased a businessin-a-box<br />

and didn’t have to worry about startup<br />

costs, marketing tools, technology or a website.<br />

Cruise Planners gave me a feeling of being part<br />

of a family and provided support that gave me a<br />

sense of security that I could succeed.<br />

What do you like most about owning a<br />

franchise? There’s really something to be said<br />

about waking up every morning, looking in the<br />

mirror, and knowing you’re the boss. I’m in<br />

control of my own success. I’m grateful for the<br />

financial success I was able to achieve, but I’m<br />

most appreciative of the personal freedom and<br />

flexibility to work anytime from anywhere.<br />

What advice do you have for prospective<br />

franchise buyers? What do you wish you had<br />

known prior to going into franchising? Talk to<br />

other franchise owners and see what kind of<br />

support and guidance is provided to you when<br />

you first start out. It’s also important to form<br />

relationships, especially in a predominantly<br />

digital world. People want to work with people<br />

they know and trust. Forming personal<br />

relationships is critical, because once someone<br />

knows you and has a good experience with you,<br />

they are more likely to recommend you to<br />

someone else, and you can really grow your<br />

network. Learn about destinations and enhance<br />

your vendor knowledge, use the Cruise Planners<br />

tools and support provided. It takes time but put<br />

it in the work and you’ll be successful.<br />

For more information on Cruise Planners<br />

opportunities, call (844) 914-0787 or visit<br />

cpfranchise.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 27


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

<strong>2019</strong> TOP 200<br />

FRANCHISES<br />

RETAIL<br />

FOOD & BEVERAGE<br />

* Kona Ice<br />

Culver’s<br />

Captain D’s<br />

* East Coast Wings + Grill<br />

Nothing Bundt Cakes<br />

* Chicken Salad Chick — more on p. 35<br />

Lenny’s Grill & Subs<br />

Tropical Smoothie Cafe<br />

Rising Roll Gourmet<br />

LaRosa’s Pizzeria<br />

Pizza Ranch<br />

The Wendy’s Company<br />

Pizza Factory<br />

Wingstop<br />

Fazoli’s ® Restaurants<br />

Scooter’s Coffee<br />

Hwy 55 Burgers Shakes & Fries<br />

Church’s Chicken<br />

Wings Etc.<br />

Jason’s Deli<br />

* Checkers & Rally’s<br />

Taziki’s Mediterranean Cafe<br />

Donatos Pizza<br />

* The Haagen-Dazs Shoppe Company — more on<br />

* Hungry Howie’s Pizza & Subs<br />

p. 32<br />

Penn Station<br />

Goodcents Deli Fresh Subs<br />

Brioche Doree<br />

East Coast Wings & Grill<br />

* Happy & Healthy Products<br />

Biggby Coffee<br />

* PJ’S COFFEE<br />

HEALTH & PERSONAL SERVICES<br />

Palm Beach Tan<br />

Sport Clips<br />

Fastest Labs<br />

Sola Salon Studios<br />

Drybar<br />

My Salon Suite<br />

FYZICAL Therapy & Balance Centers<br />

Any Lab Test Now<br />

101 Mobility<br />

HOME SERVICES<br />

Budget Blinds<br />

* HouseMaster — more on p. 37<br />

* CertaPro Painters<br />

Home Services continued<br />

Surface Specialists Systems<br />

* DreamMaker Bath & Kitchen<br />

ASP – America’s Swimming Pool Co.<br />

Miracle Method Surface Refinishing<br />

* Five Star Painting<br />

Garage Experts<br />

* Kitchen Solvers<br />

* Mr. Handyman<br />

WOW 1 DAY PAINTING<br />

* Mr. Appliance<br />

Shack Shine<br />

Bloomin Blinds<br />

ShelfGenie<br />

The Grout Doctor<br />

Floor Coverings International<br />

Closets By Design<br />

California Closets<br />

PET SERVICES<br />

In Home Pet Services<br />

Pet Supplies ‘PLUS’<br />

Sit Means Sit<br />

Dogtopia<br />

REAL ESTATE<br />

Keller Williams<br />

NextHome<br />

Sotheby’s International Realty<br />

Epcon Communities<br />

Better Homes and Gardens Real Estate<br />

* HomeVestors of America — more on p. 4<br />

ERA<br />

Weichert Real Estate Affiliates<br />

Coldwell Banker<br />

Showhomes Home Staging<br />

HomeSmart International<br />

PropertyGuys.com<br />

United Country Real Estate<br />

Help-U-Sell Real Estate<br />

Coldwell Banker Commercial<br />

RECREATION<br />

* American Poolplayers Association — more on<br />

p. 27<br />

Kampgrounds of America/KOA<br />

Goldfish Swim School<br />

* Yogi Bear’s Jellystone Park<br />

APEX Leadership Co (APEX Fun Run)<br />

Streamline Brands<br />

Color Me Mine<br />

See page 29 for additional top franchises.<br />

Visit FranchiseBusinessReview.com for brand details.<br />

Rhea Lana’s<br />

Initial Investment: $19,050 – $38,950<br />

Cash Requirement: $15,000<br />

Total Units: 93<br />

Rhea Lana’s is a national children‚ consignment<br />

franchisor that was founded in 1997. As the<br />

leader in the industry, Rhea Lana’s offers<br />

trusted, upscale consignment opportunities<br />

to entrepreneurs across America. Rhea Lana’s<br />

trademarked and innovative software provides<br />

real-time tracking of sales for consignors, as<br />

well as item entry via voice recognition, item<br />

guarantee, and consignor checks on the final<br />

event day. Our industry first, Rhea Lana Mobile<br />

App, further enhances the experience for<br />

Rhea Lana customers, adding increased value<br />

to our franchise system. Because of these<br />

superior consignor services, our franchise<br />

management technology and our unwavering<br />

franchise support, we are the best in children’s<br />

consignment.<br />

For more information on Rhea Lana’s<br />

opportunities, call (501) 499-0009, email<br />

franchising@rhealana.com or visit<br />

www.rhealanafranchising.com.<br />

SENIOR CARE<br />

Visiting Angels<br />

Initial Investment: $83,085 – $128,885<br />

Cash Requirement: $57,950<br />

Total Units: 641<br />

Visiting Angels provides non-medical homecare<br />

with the mission of restoring hope. Our pillars<br />

of care are delivered through education,<br />

support and by providing our franchisees with<br />

the resources needed to deliver the best care<br />

possible to clients in the comfort of their own<br />

home. Established in 1998, our principles have<br />

remained intact throughout the years as we<br />

assist with healing the emotional, spiritual and<br />

physical well-being of the individual. This is<br />

accomplished through relationship building and<br />

effective communication with clients, families<br />

and health care providers. This focus on the<br />

client has Visiting Angels franchisees averaging<br />

$1.3 million in gross revenue per year. We are<br />

America’s Choice in Homecare.<br />

Special Veteran Incentives: 10% off the initial<br />

franchise fee for veterans.<br />

For more information on Visiting Angels<br />

opportunities, call (800) 365-4189 or visit<br />

www.visitingangelsfranchise.com.<br />

28 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


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RETAIL<br />

* Wild Birds Unlimited — more on p. 17<br />

* Pinch A Penny — more on p. 33<br />

Rhea Lana’s<br />

Learning Express<br />

Zagg<br />

Just Between Friends<br />

* Big Frog Custom T-Shirts<br />

SENIOR SERVICES<br />

* Visiting Angels<br />

* Home Instead Senior Care<br />

Right at Home<br />

* FirstLight Home Care — more on p. 34<br />

* Home Care Assistance<br />

* Qualicare-Family Homecare<br />

Assisting Hands<br />

Home Helpers Home Care<br />

* Homewatch Caregivers<br />

* Amada Senior Care<br />

* CarePatrol— more on p. 23<br />

HomeWell Senior Care<br />

* Assisted Living Locators<br />

* Senior Care Authority— more on p. 24<br />

SERVICES<br />

Precision Concrete Cutting<br />

Weed Man<br />

* Truly Nolen of America — more on p. 29<br />

* TWO MEN AND A TRUCK ® — more on p. 9<br />

* Fish Window Cleaning<br />

* Mosquito Joe<br />

FRSTeam<br />

Paul Davis<br />

Bin There Dump That — more on p. 37<br />

* College Hunks Hauling Junk & Moving — more on<br />

* PuroClean — more on p. 32<br />

p. 32<br />

Complete Weddings + Events<br />

* U.S. Lawns<br />

Property Damage Appraisers<br />

Shine Window Care & Holiday Lighting<br />

* Aire Serv Heating And Air Conditioning<br />

Critter Control<br />

* Mr. Electric<br />

Sea Tow Services<br />

TECHNOLOGY<br />

TeamLogic IT<br />

TRAVEL & HOSPITALITY<br />

* Dream Vacations — more on p. 31<br />

* Cruise Planners — more on p. 27<br />

Expedia CruiseShipCenters<br />

Visit FranchiseBusinessReview.com<br />

for brand details.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 29


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

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30 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


SERVICES<br />

Residential Friendly Dumpsters ®<br />

Bin There Dump That<br />

Initial Investment: $72,200 – $127,600<br />

Cash Requirement: $50,000<br />

Total Units: 160<br />

Bin There Dump That is North America’s fastest<br />

growing and largest dumpster rental franchise.<br />

Our unique and simple business model is<br />

focused on delivering a customer-centric service<br />

to home owners and contractors alike, thereby<br />

exceeding expectations and driving repeat<br />

business. Bin There Dump That franchise owners<br />

benefit from comprehensive training, guided<br />

start-up, on-demand support, custom operating<br />

software, peer support programs, national and<br />

local advertising and contractor relationship<br />

programs, marketing support and best practices,<br />

and much more. Bin There Dump That is a leader<br />

and innovator in the home services industry. We<br />

look forward to helping you learn more. Single<br />

and Multi Unit locations available.<br />

Special Veteran Incentives: Royalty free for 1 year<br />

For more information on Bin There Dump That<br />

opportunities, call (905) 582-1234 x 242 or<br />

visit www.bintheredumpthatfranchise.com.<br />

SERVICES<br />

Critter Control<br />

Initial Investment: $47,500 – $82,000<br />

Cash Requirement: $8,075 – $52,075<br />

Total Units: 83<br />

Be Your Own Boss with this High Demand<br />

Business. Founded in 1983, Critter Control the<br />

Nation’s leading wildlife control firm continues<br />

with a strong industry growth rate year-after-year.<br />

Nearly 100 nationwide locations provide animal<br />

and pest management services along with related<br />

animal damage repair and exclusion services<br />

to homeowners, businesses and industry. Our<br />

high-demand business opportunity is extremely<br />

affordable and allows you the flexibility of<br />

running your Critter Control franchise right<br />

out of your home. A Critter Control franchise<br />

opportunity can be available for as little as<br />

$47,500 (depending on territory size and<br />

population).<br />

Special Veteran Incentives: Critter Control is<br />

recognized as a veteran friendly franchisor and is<br />

now offering a $5,000 discount on the initial<br />

franchise fee for qualified veterans.<br />

For more information on Critter Control<br />

opportunities, call (844) 294-7804 or visit<br />

www.critterfranchise.com.<br />

Monica lannacone and<br />

Michael McFerron<br />

Dream Vacations<br />

Tampa, Fla.<br />

Owners Since 2018<br />

FEATURED<br />

Franchisee<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? Dream<br />

Vacations is military-friendly and even offers an<br />

annual Operation Vetrepreneur program, which<br />

supports veterans transitioning into business<br />

ownership. Now that we are travel agency<br />

owners, we love the Dream Vacations model—<br />

where we can own a home-based travel agency,<br />

establish our own travel niche, and run the<br />

business the way we want, while taking<br />

advantage of Dream Vacations ongoing support,<br />

expertise, and industry relationships.<br />

What type of business experience, education,<br />

and/or skills did you have prior to becoming a<br />

franchisee that you have found particularly<br />

helpful? My husband and I are both in the<br />

military—he’s an Officer in the U.S. Marines Corps<br />

and I’m an Officer in the U.S. Navy. We both have<br />

master’s degrees but our military experiences<br />

and leadership are what we really rely on since<br />

starting our travel agency. We have planned large<br />

conferences all over the world, deployed to<br />

places with language barriers, and learned new<br />

languages.<br />

What do you like most about your job/owning a<br />

franchise? The flexibility of owning our business<br />

and making it what we want. Knowing that we<br />

can live anywhere and travel anywhere while still<br />

running the business and selling travel is really<br />

amazing. Michael will retire from the U.S. Marines<br />

Corps in a few years and we will continue to<br />

travel together to host group cruises around the<br />

world. Our travel agency is a great second career<br />

option, and it’s one that we love.<br />

For more information on Dream Vacations<br />

opportunities, call (800) 650-5576 or visit<br />

ownatravelbiz.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 31


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

THE INDUSTRY<br />

IS STARTING<br />

TO NOTICE<br />

Awarded Top 50<br />

Franchisee Satisfaction by<br />

Franchise Business Review<br />

Ranked Top 500 Global<br />

Franchise by Entrepreneur<br />

Named Top 100<br />

Game-Changer Franchise<br />

by Franchise Dictionary<br />

Magazine<br />

<strong>2019</strong> Best in Disaster<br />

Restoration Services<br />

by FranCompare<br />

WHAT ABOUT YOU?<br />

College Hunks<br />

Hauling Junk & Moving<br />

Join the fastest-growing moving and junk<br />

removal franchise in America!<br />

• Two recession and automation resistant franchise opportunities in one<br />

• 500% system-wide growth since 2013<br />

• $1.13M Average Gross Rev per franchise in 2018* see item 19 FDD<br />

• Higher Net Promoter Score than Amazon, Apple, Costco and Nordstrom<br />

• Recurring Revenue/Repeat Business<br />

• 60-70% of “junk removal” is donated or recycled<br />

• National Accounts<br />

For Franchise Info<br />

Call 866-766-0540<br />

collegehunksfranchise.com<br />

Awards & Recognition<br />

Entrepreneur: Franchise 500<br />

Inc.: Fastest-Growing Companies in<br />

America<br />

Franchise Gator: Top 50 Franchises;<br />

Fastest-Growing Franchises<br />

Forbes: Top Franchises to buy from<br />

Shark Tank<br />

Franchise Business Review: Top 200;<br />

Best Mid-Sized Franchises<br />

Franchise Times: Best Franchises to Buy<br />

International Franchise Association:<br />

Franchising Gives Back Award<br />

Visit PuroCleanFranchise.com<br />

or call (855) 503-4242<br />

Each PuroClean office is independently owned<br />

and operated.<br />

32 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


TECHNOLOGY<br />

TRAVEL & HOSPITALITY<br />

FEATURED<br />

Franchisee<br />

TeamLogic IT<br />

Initial Investment: $160,000<br />

Cash Requirement: $60,000<br />

Total Units: 176<br />

TeamLogic IT franchisees provide computer<br />

services and managed IT solutions to small- and<br />

medium-sized businesses. Franchise owners<br />

serve as the CEOs of their business and hire the<br />

IT staff to perform the work. The ideal candidate<br />

for a TeamLogic IT business is a person who<br />

wishes to work in a business environment,<br />

understands technology, and enjoys working with<br />

other business professionals.<br />

For more information on TeamLogic IT<br />

opportunities, call (949) 835-5310, email<br />

pspaan@teamlogicit.com or visit<br />

www.teamlogicfranchising.com.<br />

Expedia CruiseShipCenters<br />

Initial Investment: $156,000 – $276,000<br />

Cash Requirement: $100,000<br />

Total Units: 295<br />

With an Expedia CruiseShipCenters franchise,<br />

you can own a retail travel agency franchise,<br />

backed by the most recognized brand in travel.<br />

As a full service travel agency that specializes<br />

in cruises, your Expedia CruiseShipCenters<br />

location will offer travelers in your community a<br />

wide range of travel products with outstanding<br />

service and Expedia prices. We’re committed<br />

to meeting the needs of our franchisees with<br />

our Stronger.Together culture, massive buying<br />

power, award-winning marketing and industryleading<br />

technology. Build equity and enjoy a<br />

great lifestyle with our proven franchise model<br />

celebrating over 30 years of success and more<br />

than 290 locations throughout North America.<br />

Special Veteran Incentives: Veterans and first<br />

responders receive a 15% discount off the inital<br />

franchise fee.<br />

For more information on Expedia<br />

CruiseShipCenters opportunities, call (844)<br />

358-0361 or visit www.expediafranchise.com.<br />

OWN A BUSINESS BUILT BY FAMILIES<br />

SERVING FAMILIES FOR 40+ YEARS<br />

WITH $1.2M* IN AVERAGE UNIT SALES, YOU AND YOUR FAMILY<br />

COULD BE SWIMMING IN BUSINESS.<br />

Kevin Jones<br />

FASTSIGNS<br />

Santa Rosa and<br />

Petaluma, CA<br />

Owner Since 2014<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? I was<br />

looking for a local business opportunity that<br />

would help me establish deeper relationships in<br />

Sonoma County (I had moved here about four<br />

years earlier and was commuting to San Francisco).<br />

I found the franchise model generally attractive<br />

because of access to established systems, a<br />

respected brand, and a network of support. I was<br />

also looking for an established business, and a<br />

FASTSIGNS franchise happened to come on the<br />

market. My due diligence confirmed for me that<br />

FASTSIGNS offered the best of what a franchise<br />

model could be (and spoke to my creative side),<br />

making the decision an easy one.<br />

What advice do you have for prospective<br />

franchise buyers? What do you wish you had<br />

known prior to going into franchising? I believe<br />

that the franchise model, and FASTSIGNS in<br />

particular, provides a solid foundation for<br />

success. AND, there is a LOT of information to<br />

absorb (ie. drinking from a fire hose) for being<br />

successful. I probably would have moved a<br />

bit slower in making an investment decision<br />

(I purchased an existing franchise and opened a<br />

second within nine months). That said, I will say<br />

that being willing to ask for help from the system<br />

is an opportunity that you should not ignore. The<br />

community of resources from staff and fellow<br />

franchisees is invaluable.<br />

PROVEN BUSINESS<br />

MODEL<br />

250+ FAMILY-OWNED<br />

LOCATIONS ACROSS THE<br />

SOUTHEASTERN U.S.<br />

AND TEXAS<br />

MULTIPLE REVENUE<br />

STREAMS<br />

YEAR-ROUND BUSINESS IN<br />

RETAIL, SERVICES, REPAIRS,<br />

AND MAINTENANCE<br />

PINCHAPENNYPOOLFRANCHISE.COM<br />

727-270-9824<br />

FRANCHISEE<br />

SATISFACTION<br />

CONSISTENTLY RANKED IN<br />

THE TOP 10% FOR FRANCHISEE<br />

SATISFACTION, FRANCHISE<br />

BUSINESS REVIEW<br />

What else would you like to share? The reward<br />

in owning your own business while still being<br />

connected to a supportive network cannot be<br />

discounted. What is important to me? I have<br />

created jobs for people who contribute to our<br />

community and support their families. I have<br />

developed relationships with professionals who<br />

make a difference in the lives of our neighbors<br />

each and every day. I am able to support<br />

programs that matter—Sonoma County Pride,<br />

Next Gen Academy, and many more—that add<br />

value to our community by contributing product<br />

and expertise.<br />

*For the year ending December 31, 2018, Pinch A Penny had 248 stores open. Of those stores, 238 have been open at least one year.<br />

Of those open at least one year, the average annual gross sales was $1,257,388. 88 stores (37%) had annual gross sales that exceeded the average. Your<br />

results may differ. There is no assurance that you will do as well. See our <strong>2019</strong> Franchise Disclosure Document for more information.<br />

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If you are a<br />

resident of a U.S. state or a country that regulates the offer and sale of franchises, are receiving this message in one of those states or countries, or<br />

intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until we have complied with any applicable<br />

pre-sale registration and/or disclosure requirements in the applicable jurisdiction.<br />

©<strong>2019</strong> Pinch A Penny. All Rights Reserved.<br />

For more information about FASTSIGNS<br />

opportunities, call (214) 346-5679<br />

or visit www.fsfastsigns.com/own-a-fastsigns.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 33


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

From Tired an of 87% growing franchisee your satisfaction business alone? rating<br />

to 85% franchisee recommendation<br />

FirstLight ®<br />

is a top franchise opportunity.<br />

But not only do our franchisees recognize us, so does the industry:<br />

• Top Veterans Franchise Awards from Entrepreneur & Franchise Business Review<br />

• Top Franchise Awards from Inc. 5000, Entrepreneur, Forbes, Franchise Times & Franchise Business Review<br />

• Top Innovative Franchise from Franchise Business Review<br />

• Ranked #3 Franchise Business to Invest In–Low Investment Category by Forbes (<strong>2019</strong>)<br />

Interested in learning more about becoming<br />

a part of our FirstLight highly-awarded family?<br />

Visit us online at FirstLightFranchise.com<br />

or give us a call today at 866-985-5348.<br />

34 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


®<br />

“ I GET TO CONTROL<br />

MY DESTINY.<br />

AND EAT PIZZA.”<br />

AUV OVER $1,059,257<br />

174% HIGHER THAN AVERAGE PIZZA RESTAURANT<br />

PMQ Pizza Magazine December 2018<br />

WHERE PASSIONS<br />

ARE SHARED &<br />

SUCCESS IS SERVED.<br />

MADE FROM SCRATCH EVERY DAY -<br />

NO STOVES, NO OVENS, & NO FRYERS!<br />

$1,075,062 AUV (BASED ON A 6-DAY<br />

WEEK MODEL) *<br />

13 CONSECUTIVE QUARTERS OF SAME-<br />

STORE SALES GROWTH (& COUNTING!) **<br />

FAMILY-ORIENTED & PURPOSE-DRIVEN<br />

CULTURE<br />

Fast Casual's Top 100 Movers & Shakers [2015, 2016, 2017, 2018, & <strong>2019</strong>]<br />

Franchise Times' Fast & Serious List [2018 & <strong>2019</strong>]<br />

Inc. 5000’s Fastest Growing Private Company List [2016, 2017, & 2018]<br />

IFA's "Franchising Gives Back" Newcomer Award [2017]<br />

Nation’s Restaurant News "Next 20" Restaurant Brands List [2017]<br />

Restaurant Business Future 50 List [2017]<br />

For Franchising Information:<br />

Email: Franchising@ChickenSaladChick.com<br />

Or Visit: www.ChickenSaladChick.com<br />

*This figure represents a total of 67 franchised restaurants at the end of 2017, with 49 of those in<br />

operation the entire year as published in our May 15, 2018 franchise disclosure document.<br />

**Based on performance of franchised restaurants represented in our May 15, 2018, franchise<br />

disclosure document.<br />

–DOUG DeVILBISS<br />

Multi-unit Franchise Partner<br />

2 Donatos Restaurants<br />

FEATURED<br />

Franchisee<br />

Scott Bowen<br />

Grease Monkey<br />

Fort Leavenworth<br />

& Overland Park, KS<br />

Owner Since 2017<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? When I<br />

was leaving the Army and researching<br />

automotive franchises I wanted something that<br />

was different from the others. I had never heard<br />

of Grease Monkey, but as soon as I saw how they<br />

operate I was hooked. What really sold me on the<br />

franchise was the leadership. They’re everything<br />

you dream of when you’re looking for a franchise.<br />

They helped me in so many ways and still do to<br />

this day.<br />

What type of business experience, education,<br />

and/or skills did you have prior to becoming a<br />

franchisee that you have found particularly<br />

helpful? I spent my entire adult life in the United<br />

States Army as a mechanic. I do have a bachelor’s<br />

degree in another field, but I believe the skills I<br />

learned in the Army have helped me the most as<br />

a franchisee. Many of our core values are the<br />

same as the Army’s. I think this helped make a<br />

smooth transition into the franchise. Another<br />

thing about the franchise is that we’re the top<br />

veteran franchise in the quick lube industry.<br />

Grease Monkey has worked very hard to get us<br />

veterans a smooth transition into the civilian<br />

work place as well as some very nice incentives.<br />

What do you like most about your job/owning<br />

a franchise? I love everything about owning a<br />

franchise, which is why we opened our second<br />

store this past week. Grease Monkey is great. A<br />

big issue I hear from franchisees at other brands<br />

is that once you sign your franchise agreement<br />

they feed you to the wolves and it’s hard to get<br />

support. It’s totally opposite with Grease Monkey.<br />

They have a great support team. They really want<br />

the franchisee to succeed.<br />

2018 TOP 30 FOOD FRANCHISES<br />

Franchise Business Review<br />

#7 PIZZA FRANCHISE<br />

Entrepreneur 2018 Top 200 list of<br />

Food & Restaurant Franchises<br />

For more information, visit<br />

DONATOSPIZZAFRANCHISE.COM<br />

For more information on Grease Monkey<br />

opportunities, call (720) 454-4412 or visit<br />

www.greasemonkeyfranchise.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 35


<strong>FBR</strong> SPECIAL REPORT // MARKETPLACE<br />

The Nation’s Premier New Mover Marketing Franchise<br />

Helping Local Businesses Connect with<br />

New Customers & Helping New Movers<br />

Adjust to their New Community<br />

<strong>2019</strong> Top Franchise • <strong>2019</strong> Top Low-Cost Franchise • Top Franchise for Veterans<br />

Top B2B Franchise • Top Multi-Unit Franchise • Top Innovative Franchise • Top Franchise for Women<br />

Rated the #1 Advertising & Sales Franchise in 2018!<br />

• Quick Ramp Up<br />

• Home-based<br />

• Flexibility<br />

Quality of Life<br />

• Scalable Business<br />

• Residual Income<br />

• Low Overhead<br />

• Sales & Service<br />

No Production<br />

• Enhanced Mobile App<br />

• Rated Top 50 Franchise for 14 Years 1<br />

• <strong>FBR</strong> 10-year Hall of Fame 1<br />

• <strong>FBR</strong> All-time Top Company 1<br />

• 47-Year Industry Innovator<br />

Ask us<br />

about our<br />

Veteran<br />

Discount!<br />

800.497.8360 X236 • OurTownAmerica.com<br />

Our Town America, A Franchising Corporation<br />

13900 US Highway 19 N | Clearwater, FL 33764-7238<br />

MN Residents: Minnesota Franchise Registration No: F-6498 (Unit); F-7645 (RD)<br />

NY Residents: This advertisement is not an offering. An offering can only be made<br />

by a prospectus filed first with the Department of Law of the State of New York.<br />

Such filing does not constitute approval by the Department of Law. 1 FranchiseBusinessReview.com<br />

FR-<strong>2019</strong>0517-<strong>FBR</strong><br />

Owners Have:<br />

Low Intro Cost & Flexible Time<br />

Be Your Own Boss<br />

SPORTS & HIGH VOLUME PHOTOGRAPHY<br />

No Real Estate (Home-based)<br />

No Royalties<br />

Instant Business Tools: a website,<br />

email, marketing materials & more!<br />

Powerful Software &<br />

Exclusive Products<br />

Annual Meetings & Reward Trips<br />

tssfranchisebusiness.com<br />

franchise@tssphotography.com • 1-800-336-4550 x114<br />

36 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


Be a Part of<br />

®<br />

Something Great<br />

• Faith-based and family-focused<br />

• Nationally recognized brand<br />

• Service-based, low overhead business<br />

• Viable in practically any size market<br />

• Recession resistant industry<br />

Franchise Business Review<br />

TM<br />

reports<br />

Office Pride as having one of the<br />

highest satisfaction rates among ALL<br />

franchise systems.<br />

Our Values Make Us Different ®<br />

FEATURED<br />

Franchisee<br />

Dan LaBrake<br />

HouseMaster<br />

Broken Arrow, OK<br />

Franchisee Since 2002<br />

What was it about the franchise model and/or<br />

leadership that led you to purchase it? Since I<br />

did not have any experience in the building or<br />

construction industry, I determined the franchise<br />

model gave me the highest percentage of<br />

succeeding. HouseMaster is the oldest home<br />

inspection franchise and they had a proven track<br />

record of success. My due diligence included<br />

a trip to New Jersey to meet the leaders in the<br />

industry and the decision was easy.<br />

OfficePrideFranchise.com I 888.641.2310 I info@officepride.com<br />

The<br />

GREATEST<br />

Dumpster Company<br />

on<br />

Earth<br />

www.bintheredumpthatfranchise.com<br />

What type of business experience, education,<br />

and/or skills did you have prior to becoming<br />

a franchisee that you have found particularly<br />

helpful? My previous career of 20 years in the<br />

telecommunication industry required detailed<br />

analytical skills and excellent interpersonal<br />

skills. These exact skills are necessary to be a<br />

successful property inspector.<br />

What do you like most about your job? This<br />

job requires attention to detail with a great<br />

deal of responsibility. We are charged with<br />

assisting people to make informed decisions on<br />

large purchases. The ever-changing industries<br />

involved with home construction mandates<br />

constant vigilance to stay educated. It requires<br />

a dedicated work ethic and a continual effort to<br />

remain a master—a HouseMaster.<br />

What advice do you have for prospective<br />

franchise buyers? Following the system presents<br />

the best opportunity of succeeding while<br />

avoiding many of the pitfalls that one might<br />

otherwise experience. The ability to lean on,<br />

learn from, and share with the franchise family<br />

is the best system of support and education one<br />

could anticipate.<br />

What do you wish you had known prior to going<br />

into franchising? It would have been helpful<br />

to have some business education. Many of the<br />

decisions necessary to start and run a business<br />

were not part of the franchise model in 2002.<br />

Residential Friendly Dumpsters ®<br />

For more information about HouseMaster<br />

opportunities, call (800) 526-3930 or visit<br />

www.housemaster.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 37


A Difference You Can See<br />

Deserve<br />

Voted Top 200 Franchise in the Nation<br />

and Top 50 in Certain Categories!<br />

Voted #44<br />

Special Offer for Veterans & First Responders<br />

Qualified Veterans & First Responders receive a discount of<br />

20% off the initial franchise fee.<br />

Live Your Dream. Call Today!<br />

Image One USA, a commercial cleaning services franchise with<br />

more than 100 locations across the Chicago region and expanding<br />

nationwide, is actively seeking qualified military veterans to become<br />

franchise affiliates with the growing franchise.<br />

Immediate franchise and affiliate expansion plans call for locations<br />

across Illinois, Indiana, Wisconsin, Michigan and Iowa, moving south<br />

into Kentucky, Tennessee, Georgia, Florida and Texas. The Image<br />

One franchise model can be replicated anywhere across the United<br />

States, with a dedicated franchise support team to provide ongoing<br />

training and support to affiliates.<br />

If you’re interested in starting your own business, or becoming a<br />

franchising affiliate, Image One can help. Call Today!<br />

ME MB E R<br />

OF<br />

CONTACT<br />

Scott Kochanski imageoneusa.com<br />

scott@imageoneusa.com<br />

630.616.1010<br />

ImageOneFranchise.Com<br />

ImageOne Vetfran Ad.indd 1<br />

5/17/18 1:49 PM


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