1) Radraft 2020 V1 test

RADAN 

RADRAFT 2020 V1 

The Drafting Solution For All 2D Design & Drawing Needs 

Radraft provides users with a comprehensive drafting solution for all your 2D design 

and drawing needs. Although easy to use Radraft has many advanced features to 

assist with the quick production of drawings and parts. With its compact GUI 

(Graphical User Interface) users can access a wealth of drawing tools and 

parametric profiles.

RADAN 2D Radraft 

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Page 2 2020.0 r1.0


COPYRIGHT © 2019 HEXAGON MANUFACTURING INTELLIGENCE. 

Any copyright or other intellectual property right of whatever nature which subsists or may subsist in 

the presentation and/or content of the programs (including without limitation its look, feel, visual or 

other non-literal elements) remains the property of Hexagon Manufacturing Intelligence or its 

licensor(s) absolutely. 

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or 

translated into any language, in any form or by any means, electronic, mechanical, optical, chemical, 

manual or otherwise, without the express written permission of Hexagon Manufacturing Intelligence. 

Unauthorised reproduction or distribution of these programs or any part thereof is unlawful and may 

result in civil or criminal penalties. 

Radan and the Radan Logo are trademarks of Hexagon Manufacturing Intelligence. Windows is a 

trademark of Microsoft Corporation. 

All product names mentioned in this publication, and not listed above, are acknowledged as the 

trademarks of the respective manufacturers and producers of such products. 

Hexagon Manufacturing Intelligence makes no representations or warranties with respect to the 

contents hereof and specifically disclaim any implied warranties of satisfactory quality or fitness for 

any particular purpose. Further, Hexagon Manufacturing Intelligence reserves the right to revise this 

publication and to make changes in the contents hereof without obligation to notify any person of 

such changes or revisions. 

The information contained within this document is subject to change without notice and does not 

represent a commitment on the part of the vendor. The software described in this document is 

furnished under a licence agreement and may be used or copied only in accordance with the terms of 

the agreement. 

2020.0 r1.0 

Page 3


Table of of Contents 

The Drafting Solution For All 2D Design & Drawing Needs .................................................1 

Copyright © 2019 Hexagon Manufacturing Intelligence. ......................................................3 

Recommended Operating Systems and Hardware .............................................................6 

Supported Operating Systems ......................................................................................................................6 

Radan Minimum Specifications .....................................................................................................................6 

Chapter 1 ~ Radan Overview ........................................................................... 7 

Starting Radan software ......................................................................................................7 

Screen layout ......................................................................................................................8 

User Interface (UI)...............................................................................................................9 

Navigating the Workspace ...................................................................................................9 

Redraw button ................................................................................................................... 10 

Zoomed Redraw button ..................................................................................................... 10 

New Part/Drawing button ................................................................................................... 10 

Open Part/Drawing button ................................................................................................. 10 

Save Part/Drawing button.................................................................................................. 10 

Undo button ....................................................................................................................... 10 

Redo button ....................................................................................................................... 11 

Restart Command button .................................................................................................. 11 

Patterns button .................................................................................................................. 11 

Information button ............................................................................................................. 11 

Filters button ...................................................................................................................... 11 

Latch & Snap Options button ............................................................................................. 11 

Allow Keystroke button ...................................................................................................... 11 

Cancel Cursor Object button ............................................................................................. 11 

What’s This? & Help button ............................................................................................... 12 

Prompt area ....................................................................................................................... 12 

Chapter 2 ~ Basic CAD functions ................................................................... 13 

Lines .................................................................................................................................. 13 

Latches .............................................................................................................................. 13 

Query................................................................................................................................. 14 

Coordinates ....................................................................................................................... 15 

Arcs ................................................................................................................................... 16 

Shapes .............................................................................................................................. 16 

Notches and corner details ................................................................................................ 16 

Parallel Copies .................................................................................................................. 17 

Delete ................................................................................................................................ 17 

Cursor Objects .................................................................................................................. 18 

Copy (Jump) to cursor ................................................................................................................................ 18 

Paste (Fix) in drawing ................................................................................................................................. 18 

Step and repeat .......................................................................................................................................... 18 

Linear step and repeat ................................................................................................................................ 19 

Arc step and repeat .................................................................................................................................... 19 

Grid and Hollow grid ................................................................................................................................... 19 

Automatic Dimensioning .................................................................................................... 20 

Chapter 3 ~ Intermediate CAD functions ........................................................ 21 

Text ................................................................................................................................... 21 



Merge 1 ............................................................................................................................. 22 

Merge 1 example 1: .................................................................................................................................... 22 

Merge 1 example 2: .................................................................................................................................... 22 

Merge 1 example 3: .................................................................................................................................... 23 

Merge 2 ............................................................................................................................. 23 

Merge 2 example 1: .................................................................................................................................... 23 

Merge 2 example 2: .................................................................................................................................... 23 

Merge 2 example 3: .................................................................................................................................... 24 

Partial delete ..................................................................................................................... 24 

Partial delete example: ............................................................................................................................... 24 

Dimensions ........................................................................................................................ 25 

Hatching ............................................................................................................................ 26 

Hatch example 1: ........................................................................................................................................ 26 

Hatch example 2: ........................................................................................................................................ 26 

Patterns ............................................................................................................................. 27 

Chapter 4 ~ Post Training Assistance ............................................................. 29 

Remote Support ................................................................................................................ 30 

Customer Portal ................................................................................................................ 31 

Login Creation ............................................................................................................................................ 31 

Radan eSupport Community ...................................................................................................................... 32 

Additional Training ............................................................................................................. 34 


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RECOMMENDED OPERATING SYSTEMS AND HARDWARE 

SUPPORTED OPERATING SYSTEMS 

Windows® 7, Windows® 8 and Windows® 10. Professional/Business versions of these 

operating systems are recommended. 

Radan will install and run on the 'Home' editions of the above operating systems however, 

this is not recommended. 

Radan will only run on 64-bit OS versions of windows. 

We recommend you keep up to date with the with the latest service packs for the supported 

operating systems and drivers for your hardware. 

RADAN MINIMUM SPECIFICATIONS 

CAD/CAM Systems: including PC DNC or Radview DNC client computer: 

Pentium 4, 2 GHz CPU or greater 

2GB RAM or greater 

20 GB available storage 

Graphics card capable of 1024 x 768 minimum resolution (32bit mode) 

Available RS232 Serial ports (one port per machine requiring RS232 serial DNC) 

Network interface using TCP/IP 

CAD/CAM with 3D, Radbend, RadviewPlus Server or RadviewDNC Server: 

Dual Core, 2.8 GHz CPU or greater 

3GB RAM or greater 

40 GB available storage 

Dedicated graphics card capable of 1024 x 768 minimum resolution (32bit mode) 

Available RS232 Serial ports (one port per machine requiring RS232 serial DNC) 

Network interface using TCP/IP 

These specifications change from time to time, so for up to date information please check our 

website at: - 

www.radan.com/systemrequirements 



CHAPTER 1 ~ RADAN OVERVIEW 

These notes are intended as a guide for the trainee, and describe the use of the Radan software. 

STARTING RADAN SOFTWARE 

There are several ways to start Radan: 

Double click the Radan shortcut on your desktop. 

Select the All Programs menu and expand out the Radan Software folder. 

Select a Radan drawing (Nest or Program) file from within Windows Explorer. These files 

have a .drg extension and will have the following icon. 

Select a Part (Symbol or Component) file from within Windows Explorer. These files have 

a .sym extension and will have the following icon. 

Drag and Drop also works both on the Radan shortcut and also into the drawing area of the 

Radan screen. 


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SCREEN LAYOUT 

Standard and Application Specific 

Command Prompt 

Applications 

Drawing Area 



USER INTERFACE (UI) 

1st level application buttons (2D Cad, 3D, Part Editor and Nest.) 

The first row of application buttons define what area of the Radan software you wish to work in. 

Once any of the upper row applications are selected, sub applications will appear on the lower row. 

2D CAD - Used for producing engineering drawings can 

be done in this area. There are no sub applications. 

3D - All 3D solids and metalworking is done in this area. 

There are 4 sub applications – Assembly, Modelling, 

Scene and Radbend. 

Part - Used for the creation of the individual parts is done 

in this area. There are 2 sub applications – Drafting and 

Profiling. 

NAVIGATING THE WORKSPACE 

Nest - Used for generating a sheet nest and NC programs 

is done in the Nest area. There are 6 sub applications - 

Modify, Profiling, Order, Compile, Verify and Blocks. 

The left mouse button is used to select applications and is used to place items. 

The middle mouse button can be used to: 

Zoom 

Scroll zoom 

Redraw 

Press and hold then drag, then release. 

Roll the wheel away to enlarge and backward reduce. 

Press and release without dragging a window. 

Pan Press and middle mouse to pan around . 


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REDRAW BUTTON 

This refreshes the screen and cancels any zoom level applied to the workspace. 

ZOOMED REDRAW BUTTON 

This refreshes the screen and keeps any zoom level applied to the workspace. 

NEW PART/DRAWING BUTTON 

If you are at the top level or in 2D CAD clicking this will start the new drawing dialog. Clicking 

this in Part Editor will start the new part dialog. 

OPEN PART/DRAWING BUTTON 

Open an already programmed Radan part (.sym) 

Open an already created Radan drawing / nest (*.drg) 

Open a dxf file (Drawing eXchange Format) 

Open a dwg file (autocad DraWinG format) 

Open an iges file (the International Graphics Exchange Standard) 

SAVE PART/DRAWING BUTTON 

If you are at the top level or in 2D CAD this will start the save current drawing (.drg file) dialog. 

Clicking this in Part Editor will start the save current part (.sym file) dialog. 

UNDO BUTTON 

Undoes whatever the last action did. There are occasions where you may need to press this twice. 



REDO BUTTON 

Reinstates any change you have just undone. 

RESTART COMMAND BUTTON 

Restarts the current command from the beginning, if a mistake is made. 

PATTERNS BUTTON 

Patterns are like transparent sheets that are laid on top of each other to make a complete drawing. 

INFORMATION BUTTON 

You can query any feature types for geometrical information and other properties. 

FILTERS BUTTON 

You can select what types of features you which to edit when selecting multiple items using a 

window 

LATCH & SNAP OPTIONS BUTTON 

Existing drawn items have various locations that can be used to draw from and to. 

ALLOW KEYSTROKE BUTTON 

This allows the use of the keyboard so that construction shortcuts can be used. 

CANCEL CURSOR OBJECT BUTTON 

This button allows you to remove any item that appears on the cursor. 


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WHAT’S THIS? & HELP BUTTON 

The What’s This? and Help buttons allow you to click any one of the buttons / areas within the 

Radan software to take you to the relevant section of the online help. The help button allows you to 

search the help by keyword or index. 

PROMPT AREA 

This instruction area tells you the next step to perform for the current command. 



LINES 

CHAPTER 2 ~ BASIC CAD FUNCTIONS 

Once this button is selected you have access to several types of different 

line creation, the default type is Connected Lines. Once selected the 

prompt area asks you to indicate start point – click the mouse where you 

want to start the feature from. The prompt area now asks you to indicate 

end point – click the mouse where you want to finish the feature. You can 

then continue to draw connected lines by moving the 

cursor and clicking again. 

From the Line – sub menu there are several other 

options with regards to line type including Unconnected and Rectangle etc. 

LATCHES 

Whilst creating your drawings or sheet metal parts you often need to 

make use of existing geometry. To do this precisely you need to ‘latch’ 

onto features. These latch points can be found at the start and end of 

lines and arcs and the midpoints and intersections of features. To 

change the latch settings click the Latch and Snap button. Options 

button to bring up the options pop up where you can toggle on and 

off particular features to latch to. 


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QUERY 

The query button can display the information about items within the 

drawing. 

Feature 

Single Point 

When you select a feature you will be told its type, and what its geometrical 

properties are. If it is a symbol, the Attributes... button will be available, 

allowing you to view the attributes for the selected symbol. 

Indicate a point to find its position relative to a datum (if one is present) or the 

drawing origin. 

Point to Point 

After you have indicated the first and second points you will be told their 

relative positions. 

Angle 

After you have indicated three points you will be told the interior angle of the 

first, followed by one point on each of the two rays that define the V shape. 

Symbol 

Similar to the Feature option, but allowing easier selection of symbol 

features only. 

Geometry 

Similar to the Feature option, but allowing easier selection of geometry (line 

and arc) features only. 

Annotation 

Similar to the Feature option, but allowing easier selection of annotation 

features only. 

Tooling 

Similar to the Feature option, but allowing easier selection of tooling features 

only. This option is available in tooling mode. 



COORDINATES 

When precise measurements are required, you need to use a combination of 

the tools within the Location portion of the GUI situated in the bottom left 

corner of the software. 

In general values entered are relative to the origin of the rubber band, the 

only exception is when the Drafting Datum is being used. 

From the diagram below you can see that your rubber band is fixed, this is 

at X=0, Y=0. 

Y+ 

Cursor 

X- 

Rubber band 

X+ 

Origin X=0, Y=0 

Y- 

If you wish to define a location in the upper right-hand quarter, both X and Y values need to be 

positive. Likewise a location in the lower left-hand quarter requires both X and Y values to be 

negative. 

For the other two quarters, positive X and negative Y define locations in the lower right-hand 

quarter. Finally, negative X and positive Y values define the upper left-hand quarter. The origin 

maybe moved at any time by using the Origin button. 


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ARCS 

This selection opens up all the options to do with the creation of arcs; the 

default type is Full Circle. A full circle can be defined either by its radius 

or diameter, entering a value for either radius or diameter will 

automatically update the other. Once selected, there 

will be a preview of the arc on the end of the cursor. 

Left click the mouse to place the arc down in the 

workspace at the desired location. 

The Arc – sub menu contains additional arc 

generation types including Centre & 2 points and Through 3 points etc. 

SHAPES 

Once selected this opens up a sub menu containing a number of 

preconfigured geometric shapes that can be altered to 

suit your needs, cutting down on shape generation 

time and the need to create shapes from scratch. The 

default selection is Rectangle and these can be 

defined in several ways, either by Length, Height and 

Orientation; by 2 opposite vertices or 3 vertices. 

The Shape – sub menu contains a number of 

predefined shapes including Obrounds, Single/Double 

D’s etc. Each shape can be rotated using the Orientation box. 

Angles are measured counter clockwise. 

NOTCHES AND CORNER DETAILS 

When selected, this opens a sub menu containing a number of different 

preconfigured notches and corners ranging from simple corner details 

such as radii and chamfers, through to mitred corners and vee notches. 

All of which can be modified to suit individual 

needs. 



PARALLEL COPIES 

This function allows the user to create parallel features to existing ones a 

set distance away. The default selection is Features and depending on 

which side of the existing feature the parallel one is generated from 

depends on the relative cursor position to the existing feature. 

Using a horizontal line as an example, if the cursor is above the existing 

line when the selection is made the generated 

parallel line will be above the selected one by the 

distance set. Likewise if the cursor is below the 

existing line when the selection is made the 

generated parallel line will be below the selected one by the distance set. 

The Parallel Copies – sub menu options allows you to choose either a single 

feature to parallel, or a profile. To make a parallel copy of an existing profile 

you need to select two adjacent features on the profile you wish to make a 

parallel copy of, keeping the cursor on the correct side of the profile. 

DELETE 

This function allows you to delete features placed in the workspace. 

Features can be deleted individually or by dragging a selection window 

around a group of features. To delete an individual feature first you need 

to highlight it by moving the cursor close to the intended feature until it 

changes color. At this point a single left mouse click will delete that 

feature. 

To delete a number of features all in one go drag a 

selection window round the intended features. 

Various options can be set using the Selection Settings area. Here you can 

select items using a Polygon Window or a Profile. Also items can be selected 

either inside or outside the selected window along with crossing. 


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CURSOR OBJECTS 

The Cursor objects button is the start point for the manipulation of an 

object currently residing on the end of the cursor. Within the cursor sub 

menu are functions enabling the user to 'jump' (copy) features from the 

workspace to the cursor, or to place objects already on the cursor into the 

workspace. 

COPY (JUMP) TO CURSOR 

PASTE (FIX) IN DRAWING 

Use this command to copy geometry from the workspace to the cursor. 

The prompt area states Jump: Point to anchor point. This is the point the 

feature/s will be picked about. The prompt then states Jump: Indicate 

feature to jump, or drag a window. 

Use this command to manipulate the feature/s using the Scale: Orient: 

and Shear: fields to change the size, rotation and slant. A left click of the 

mouse will place the cursor object into the workspace. 

STEP AND REPEAT 

This command allows the user to produce linear and arc patterns of the 

current cursor object/s via the popup menu. 



LINEAR STEP AND REPEAT 

Holes in a line can be defined by number off, pitch or both. Select a 

start and end point and the feature is then generated. 

ARC STEP AND REPEAT 

1. START 2. END 

Holes on an arc can be defined by number off, pitch, angle or a 

combination of these. Select a center, start and end point of the rotation 

and the features are generated. 

3.END 

GRID AND HOLLOW GRID 

1.CENTER 

2.START 

Holes in a grid can be defined in exactly the same way as the others. In 

a similar way to the linear step and repeat, this can be defined by 

number off features, pitch or both. The grid needs to be defined in two 

directions (X & Y) to specify the size of grid to be generated. 

2.FIRST 

1.START 

3.SECOND 


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AUTOMATIC DIMENSIONING 

A very quick way of dimensioning any drawing is to use Automatic Dimensioning. This gives an 

inspection style of dimensioning to any geometry contained in the current drawing. This is 

accessed via the pulldown menu [Utilities] [Dimension Utilities] [Automatic Dimensioning] giving 

access to the following popup menu to alter which points are dimensioned and to what precision: 

Any alterations made to the settings can be saved away as new defaults from the Settings button or 

to recall or reset original settings. Click OK to automatically dimension the current geometry. 



TEXT 

CHAPTER 3 ~ INTERMEDIATE CAD FUNCTIONS 

This allows you to add text to your CAD drawings. There are two text 

editors available, the single line text editor: 

And the multi-line text editor: 

Using either editor you can type in the text required and by using the Text Settings section of the 

GUI change the text colour, height, ratio, slant and font. The standard Radan fonts range from 1 - 

19 and look like this: 

The multiline editor gives the user lots of options with regards to the formatting and general look 

of the text to be used. These options are accessed via the buttons on the multiline text editor popup. 


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Format: 

The user can set the alignment of the text as well as creating borders. 

Command The user can use advanced formatting such as mirroring of text. 

Font 

From this button the user can access the 19 Radan fonts and any True Type 

Font from the Operating Systems font directory. 

Attribute Within Radan Drawings and Symbols certain information regarding these files 

is stored in attributes. These can then be used in lines of text. 

Symbol 

The user can add all manner of drafting symbols ranging from diameter to 

surface finish. 

Once the text is set, it can be rotated by using the [Orient: 0] field. The text can then be placed in 

the drawing either by left clicking in the workspace at the location required or by setting an origin 

and using a co-ordinate system to place the text accurately. 

MERGE 1 

This function allows you to extend or trim lines or arcs to other items. Click 

the Merge 1 button and the prompt area asks you to Point to first line/arc. 

Click the mouse to select the first feature and the prompt area now asks you 

to indicate second line/arc, click the feature close to the trimming item. 

MERGE 1 EXAMPLE 1: 

Start 

Item to trim 

Cutting edge 

Result 

...the result 

extends the 

first line into 

the second 

line. 


Start 

Item to trim 

Cutting edge 

Result 

...the result 

trims the first 

line back to 

the second 

line. 




Start 

Item to trim 

Cutting edge 

Result 

...here the 

result is the 

opposite to the 

2nd example. 

Remember that the item you select first is the item that will change. Also the side you select the 

items is the side you will keep. 

MERGE 2 

Unlike Merge 1, this command allows you to extend or trim both the items 

selected. Click the Merge 2 button and the prompt area asks you to Point to 

the first line/arc. Simply click the mouse close to the item to merge and the 

prompt area now asks you to indicate second line/arc, click the mouse close 

to the other item. 


Start 

Item to trim 

Cutting edge 

Result 

...the result 

trims both 

lines together. 


Start 

Item to trim 

Cutting edge 

Result 

...the result 

extends both 

lines together. 


Page 23



Start 

Item to trim 

Cutting edge 

Result 

...the result 

extends and 

trims the lines. 

Remember that the side you find the items on is the side that you will keep. 

PARTIAL DELETE 

As the name implies, this command allows the user to remove part of a 

line or arc. The segment selected is removed up to the closest 

intersecting features. 

Click the Partial Delete button and the prompt area asks you to Point to 

the line/arc segment to be deleted. Left click the feature and that section 

will be deleted. 

PARTIAL DELETE EXAMPLE: 

Start 

Item to delete 

Result 

...the result 

removes the 

line up to any 

crossings. 



DIMENSIONS 

There are a number of different ways to dimension your drawings 

manually. From the dimensions sub menu you can select the style of 

dimension you wish to use - ranging from Linear and Chain Linear to 

Angular and Diametric. 

To change the appearance of the dimensions use the Dim Settings area to 

control the dimension style. 

The Dim Settings menu lets you choose Pen Colour for dimension text, colour 

of dimension lines, height (in mm), ratio - lets you stretch the text, slant for 

italic style, the Radan font style and the dimension precision - how many 

decimal places the dimension is shown to. 

The dimension values are automatically calculated from the drawing, this is 

also known as the calculated dimension value. If you click the [Text] button a 

new dialog appears:- 

In the text box you can see \C this means use the calculated dimension value. If you need to add 

additional text to the calculated dimension add the additional text either before or after the \C. 

Additional dimension settings are available by clicking the 

[More] button at the bottom of the Dim Setting area. Here you 

can set specific details about the dimension, like changing the 

size of the dimension terminators. 


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HATCHING 

To cross hatch any closed shape you need to: 

Click the Cross Hatching button 

From the sub menu click the Smart Hatching button 

Set the required [Pitch:] and [Angle:] of the hatch you require. 

The prompt asks to Point to feature in profile - click a line or arc that makes 

up part of the hatch outline. 

The prompt now says Indicate point inside the region. This is used as a reference location for the 

hatching. 

HATCH EXAMPLE 1: 

Start 

Point to line 

Point inside 

Result 

HATCH EXAMPLE 2: 

Start 

Point to line 

Point inside 

Result 

You should only hatch areas with completely enclosed outlines; otherwise the hatching may 'leak' 

across the drawing. Hatching is associated with the geometry and will change automatically if you 

make changes to the profile or any holes within the outline. You may need to do a Redraw to see 

the change. 


RADAN Radraft 

PATTERNS 

Every feature in a drawing is contained within a pattern. Patterns are like transparent sheets laid 

on top of each other to make a complete drawing. The drawing looks complete, but its features can 

lie on any of the pattern 'sheets'. Patterns are very similar to layers in some other CAD and 

graphics applications. 

Many commands that work on individual features (eg. move) can be applied to a pattern. This is 

similar to applying commands to windows of features. 

Every drawing has at least one pattern, which is automatically created when a drawing is first 

started. It is called the root pattern (often referred to simply as ' / '). In addition to the root pattern, 

you can create as many other patterns as you want. 

Note that patterns are only used in 2D CAD mode or the Nest editor. They are not used for the 

stand-alone symbols created in the Part Editor. 

When in 2D CAD, open the side Splitter button and press the Patterns button to display the Pattern 

tab on the side of the drawing area. 


Page 27


The current patterns in the drawing will be displayed, by default one pattern exists. This is called /. 

New patterns can be added using the New button. 

The currently open pattern is marked with a folder symbol. To 

open a different pattern right hand mouse click the pattern name 

from the list and select the Open menu option. 



CHAPTER 4 ~ POST TRAINING ASSISTANCE 

Following any training there may be a need to ask for some assistance from time to time. Radan 

provides many ways supporting new customers who are learning the basics within the software, as 

well as existing customers with more complex issues. Some methods include the following: - 

Access to all of this can be found by visiting our website at www.radan.com and selecting the 

Support & Services link across the top. 


Page 29


REMOTE SUPPORT 

It is possible that the Help Desk will on occasions, require Remote Access to your PC to assist with 

support. This is done via the TeamViewer application which, if your PC does not currently run, can 

be accessed in two ways: 

(i) 

Via the Radan Website under Support & Services. 

or 

(i) 

Access is also directly available from within Radan using the Remote Support link in Help. 

Whichever way you use, a TeamViewer window will appear. Your 

Help Desk representative will then ask for Your ID and then the 

Password, for remote access can be granted. 



CUSTOMER PORTAL 

LOGIN CREATION 

To create a new login first open a web browser session and enter the web address 

www.radan.com/supportmenu and select Hexagon Customer Portal. 

Or from within Radan software click the dropdown menu 'Help' followed 

by 'Contact Support' and follow the links. 

If you already have a User Name and Password you can enter them or 

alternatively click 'Create a new account' 

To be able to create a new login you will need two important pieces of information. Your Radan 

Customer ID and the 24 digit Servercode for your Radan software. These two pieces of 

information are unique to each individual company and need to be entered into the relevant fields 

before clicking next. 

The next window will show all the company details for the Radan Customer ID entered. Check that 

it is correct and either select a contact listed against that customer or if you are not a listed contact, 

create a new user name. Once the user name has been selected you need to create a password for 

the login. 

Go back and login using the User Name and password created to access the portal front page: 


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RADAN ESUPPORT COMMUNITY 

The Radan eCommunity membership is formed of knowledgeable Radan users and resellers from 

around the world with diverse backgrounds and experiences. Radan eSupport Community is a 

place to join conversations, collaborate with others, and get valuable information you won't find 

anywhere else. We ask that you please follow these simple posting guidelines. 

Rules of the eSupport Community 

The #1 rule is to discuss Radan information. 

Radan Technical Support, bugs, or direct reseller support should be taken directly to 

your Radan reseller. 

While debating and discussion is fine, we will not tolerate rudeness, profanity, insulting 

posts or personal attacks. 

You agree that the administrative staff of eSupport Community reserve the right to remove, 

edit, move or close any thread, private message, forum, social group, or any other aspect of 

the site for any reason we see fit. You agree that the administrative staff has the right to 

disable, ban, delete, or modify user accounts for any reason. 

We value your feedback. Please let us know how we can improve this community by posting your 

comments in the Radan Community forum. 

The eSupport Community site is accessible from the Vero Customer Support portal, through the 

Customer Community Forums button. 

The first time you select that button, a login and password will be generated for the eSupport site 

that is the same as your customer portal login. 



Initial access of the eSupport site takes you to a landing page, providing buttons reflecting the 

Hexagon products your company is licensed for. Selecting the Radan button takes you to the 

Radan eSupport Community Home Page. 

On the Radan eSupport Community site you will find the following categories of information and 

resources: 


Page 33


ADDITIONAL TRAINING 

Whatever your needs, we have a training course to enable you to maximise the benefit of your 

investment in Radan software, from a basic introduction training course to specialised 

functionality. If required, a training programme can be tailored to meet your company’s own 

specific training needs. 

The Radan philosophy is to offer effective customer training in a world where training is 

welcomed as an investment in the future of your business. To assist you to maximise the benefit of 

your investment in your chosen solution, we offer a comprehensive portfolio of training courses for 

all levels. We pride ourselves that our courses are customer specific, practical, realistic and jargonfree. 

Manufacturing technology develops at a rapid rate every year and Radan Software leads the way. 

With each release of Radan, new productivity enhancing features and functions are introduced. 

Purpose-built training facilities offer delegates the opportunity to spend time with experts. Each of 

our Training Officers has been chosen for their drive and commitment to quality training. They 

understand the real issues facing our customers and skills they need to exploit the full potential and 

power of the installed system to enhance their business. 



Check out the website for all the latest dates and course availability at www.radan.com/training 


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