RiskXtraSeptember2019

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RISKXtra
Security and Risk Management September 2019
Acting on Word of Mouth
The Role of Voice Biometrics in Secure Authentication
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Business Continuity: Losing The Working Environment
Access Control: System Solutions for Corporate Offices
Cyber Security: From Firewalls to Fine Grain Permissions
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RISKXtra
September 2019
Contents
38 The Changing Face of Security Services
Risk Xtra’s quarterly Security Guarding Supplement features
contributions from both Securitas UK and CIS Security
Best Practice Casebook (pp50-51)
5 Editorial Comment
6 News Update
G4S half-year results, Mitie Security on acquisition trail, Riello
UPS issues Blackout Report, Government on telecoms security
8 News Analysis: ‘Five Eyes’ Security Summit
Senior ministers from the UK, Australia, Canada, New Zealand
and the US reaffirm their commitment to work with industry on
tackling a wide range of security threats. Brian Sims reports
10 Opinion: Security and the Brexit Process
Could the use of cutting-edge security technology provide a
solution that avoids a hard border between Northern Ireland and
the Republic? Alistair Enser considers the issues involved
12 Opinion: Evolution of the Security Manager
Security managers always need to stay one step ahead of the
threats posed by criminals and rogue employees on a daily
basis. Angus Darroch-Warren shows them how
14 BSIA Briefing
Security measures to prevent petty crime must never be
neglected, as Gideon Reichental duly observes
16 Losing The Working Environment
What does “losing the workplace” mean for a business, and
what’s the best thing to do about it? Dr Sandra Bell investigates
42 Meet The Security Company
In association with the NSI, Risk Xtra continues its regular ‘Meet
The Security Company’ series by highlighting the thoughtprovoking
views of Apleona HSG Facility Management UK
46 In The Spotlight: ASIS International UK Chapter
Rachelle Loyear, Mike Hurst, Michael Gips, Tim McCreight and
Tim Wenzel promote the adoption of the Enterprise Security Risk
Management approach
48 FIA Technical Briefing
The use of incorrectly rated pipe and fittings on fixed gaseous
fire extinguishing systems can lead to failure on discharge. Clark
Priestley examines the overriding need for correct specification
50 Security Services: Best Practice Casebook
Be prepared and plan for the worst. That’s the maxim for
managing communications in a crisis. With too little preparation,
asserts Patrick Rea, the business may be forced to guess
solutions when placed under intense pressure
52 Cyber-Physical Security: Working in Unison
Cyber crime is now so prevalent that guarding against it should
be part of standard ‘business as usual’ company procedures.
Tim Northwood outlines why organisations need systems in
place that offer robust cyber and physical security in tandem
54 Risk in Action
55 Technology in Focus
57 Appointments
All the latest people moves in the security business sector
18 Acting on Word of Mouth
Piergiorgio Vittori states that weak passwords will soon be
replaced by a far more secure authentication method: our voice
21 Fire Safety Management and Installation
The FIA, Klaxon, Vimpex and Kentec all feature in our regular
Fire Safety Management and Installation Supplement
33 In Full Control of Access
Stephen Littlewood reviews the different access control system
options available for today’s corporate office buildings
36 Facilitating Means of Escape
The provision of a clear and straightforward means of escape is
absolutely vital for life safety. Liam Hunt elicits the fine detail
59 The Risk Xtra Directory
ISSN 1740-3480
Risk Xtra is published quarterly by Pro-Activ Publications
Ltd and specifically aimed at security and risk
management, loss prevention, business continuity and
fire safety professionals operating within the UK’s largest
commercial organisations
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The views expressed in Risk Xtra are not necessarily those of
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RISKXtra
Editorial
Safety First
BAFE has welcomed the publication of ‘Raising The Bar’, the
interim report issued by the Working Groups established
after the Hackitt Review following the Grenfell Tower fire.
BAFE has contributed significantly to a number of the Working
Groups and also supported the Fire Sector Federation with the
deliberations of the Competence Steering Group (CSG).
As outlined in the document, the need for competence and
third party certification of contractors working on fire protection
is an absolute priority. Commendably, BAFE will be working
diligently with all relevant parties to ensure that statutory bodies
develop their requirements to bring about “a significant change”
in the culture of specification and procurement that “properly
reflects the need” for competent providers.
A radical and wide-ranging set of measures to improve the
competence of those who design, construct, inspect, maintain
and operate higher risk residential buildings (HRRBs) and make
them safer for the public has indeed been set out by the CSG,
the cross-industries group backed by Government, the Industry
Safety Steering Group and Dame Judith Hackitt.
The Steering Group has brought together more than 150
institutions and associations across the full spectrum of
construction, the built environment, fire safety and building
owner/manager sectors to work towards the common purpose of
raising competences and improving life safety.
Within the pages of its interim report, the CSG is urging all life
safety-critical disciplines working on HRRBs (including
designers, engineers, building standards officers, site
supervisors, fire safety enforcement officers and fire risk
officials) to adopt the measures outlined.
By way of example, ‘Raising The Bar’ requests a new oversight
body – the Building Safety Competence Committee – to monitor
assessment processes, draw up a central register of duty holders
eligible to work on HRRBs and drive improvements across the
sector. It goes on to suggest that all organisations carrying out
the assessments and reassessments of an individual’s
competence should themselves be subject to a rigorous system
of oversight by a body such as UKAS or the Engineering Council.
The CSG is calling on central Government to play its part by
requiring that any company or individual working on a central
Government construction project – including those focused on
retrofits for existing HRRBs – must meet the competence
frameworks set out within this report. Local authorities and the
wider public and private sectors are being urged to follow suit.
In launching the interim report, Graham Watts (CEO of the
Construction Industry Council and the CSG’s chairman) stated:
“It’s clear that industry organisations have accepted the need for
change. The Working Groups are proposing to raise the bar
through a more rigorous approach, including training,
assessment, reassessment and third party accreditation.”
The CSG feels its proposals will realise “a paradigm change”
that improves competence and industry culture. It’s high time the
fragmented approach to competence was banished forever.
Brian Sims BA (Hons) Hon FSyI
Editor
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RISKXtra
4.7% revenue increase posted by
G4S in 2019 half-year financials
G4S has announced its financial results for the
six-month period that ended on 30 June 2019.
Secure Solutions revenues are up by 4.9% and
those for Cash Solutions by 3.9%. The PBITA
margin sits at 6.2% (2018: 6.4%). The positive
impact of growth has been offset by new oneoff
contract mobilisation costs (£4 million in
2019) and also a one-off bullion contract profit
in 2018 of £8 million.
There’s an operating cash flow conversion of
88% (2018: 109%) with the expectation of a fullyear
conversion above 100%. Net debt to
EBITDA is 2.85x (30 June 2018: 2.73x). Interim
dividend is set at 3.59 pence per share (the
exact same figure as per this time last year).
Statutory earnings of £59 million (2018: £101
million) include businesses sold, onerous
contracts and exchange rate movements, £36
million restructuring and separation costs and
£35 million goodwill impairment relating to
Brazilian businesses acquired in 2012.
G4S CEO Ashley Almanza commented: “In the
first half of this year, our improving sales
performance in both Secure Solutions and Cash
Solutions saw the Group deliver underlying
revenue growth of 4.7%. This growth, together
with new contract wins, supports our mediumterm
revenue goal of 4% to 6% per annum.”
Almanza (pictured) added: “Our revenue mix
continued to improve as our technologyenabled
revenues in Secure Solutions grew by
14.8% across the globe and our North American
cash technology revenues grew by 33%. The
Group’s half-year performance, sales pipeline,
revenue momentum and productivity
programmes support a positive outlook.”
On a structural note, Almanza stated: “Our
separation review is now complete and the
Board has approved the separation of Cash
Solutions from the Group. As a result, we’ve set
in motion plans for the de-merger of Cash
Solutions in H1 2020. We believe that this will
create two strong and focused businesses each
with the clear potential to capitalise on marketleading
positions and unlock substantial value
for customers, shareholders and employees.”
G4S has received a number of unsolicited
expressions of interest from third parties to
acquire all or parts of the Cash Solutions
business. The company has actively engaged
with these parties and the Board will continue
to evaluate proposals for all or parts of the
business alongside the implementation of the
aforementioned de-merger plans. No assurance
can be provided at this stage that any third
party proposals will lead to a transaction.
Mitie Security acquires tech specialist Global Aware International Group
Mitie Security has acquired the Global Aware International Group (GAIG), the provider of niche
intelligent software and security solutions, for an undisclosed sum. This move further accelerates
the growth of Mitie’s premium technology-enabled and intelligence-led security solutions offer and
bolsters its credentials in providing truly connected security services.
GAIG’s solutions are specifically designed to support the management of building security across
client estates and are now the products of choice in some of the world’s most iconic high-rise
commercial structures. Mitie Security already has a long-standing partnership with the GAIG, which
currently provides bespoke technology solutions to a number of Mitie’s major retail security clients.
The cloud-based technology solutions designed by GAIG allow clients to manage, communicate
and audit security activity across their estates online via desktops or hand-held devices. This
includes everything from managing routine tasks through to dynamically creating tasks based on
incidents or situation changes. The technology enables the assignment of tasks to individual users
ensuring actions are completed within defined timescales or escalated to a supervisor if necessary.
The technology can be used to guide companies through the management of major incidents,
providing business continuity support without having to refer to operational procedures when time
is critical. Key information is captured and shared with appropriate parties on a secure basis.
The deal means that GAIG’s founder and CEO, David Evans, will now join Mitie Security and take a
seat on its senior leadership team, bringing valuable expertise in security technology development
to the fore. All GAIG staff will join the Mitie Security team.
Evans commented: “The Global Aware International Group team is excited that this acquisition
will further enhance our joint technical solution for clients across Mitie’s portfolio.”
Jason Towse, managing director at Mitie Security, said: “Adding GAIG to the Mitie portfolio is the
next evolution in providing our customers with the best tech-enabled and intelligence-led security.”
6

News Update
Blackout Report focuses on
potential fall-out from electricity
grid failure in UK
Uninterruptible power supply solutions
manufacturer Riello UPS has launched a major
new publication exploring the likelihood of a
nationwide electricity grid failure in the UK.
Only recently, a massive power failure across
virtually all of Argentina, Paraguay and
Uruguay left nearly 50 million people without
electricity. The results of Riello UPS’ new
investigation, entitled ‘The Blackout Report’,
reveal official Government risk assessments
state there’s just a one-in-200 chance of the
UK power grid experiencing a similar complete
shutdown in the next five years.
The comprehensive report explores the most
likely causes of such an incident, from the
increased threat of extreme weather (including
flooding or gales knocking out the network
infrastructure) through to terrorism, industrial
accidents and geomagnetic space weather
storms that play havoc with satellite systems.
The document also asks whether the shift
towards ‘smart’ energy grids heightens our
vulnerability to cyber attacks similar to when
Russian hackers shut down 30 substations in
the Ukraine in December 2015, subsequently
leaving no less than 250,000 individuals
without their electricity supply.
State-sponsored hackers (believed to be the
Russian-based Dragonfly Group) are said to
have infiltrated the UK grid on 8 June 2017 –
the day of the General Election – while there
are growing fears of an escalating ‘Cyber Cold
War’ where countries insert high-grade
malware inside energy networks that could be
used to turn off entire electricity supplies at a
moment’s notice.
The Riello UPS report goes on to examine
the process for ‘re-booting’ the electricity
network if a complete system failure ever
occurs. Known as a ‘Black Start’, worse-case
contingency planning is that it could take
anything up to five-to-seven days for power to
be fully restored.
Such an incident is highly likely to be
accompanied by Rota Disconnections, which
basically ration power by cutting off electricity
for blocks of three hours at a time. This was
last seen on a widespread basis in the UK
back in the 1970s, and notably so during the
infamous “Three-Day Week”.
The Blackout Report also investigates the
catastrophic consequences of a world without
power: mobile phone coverage lost within a
couple of hours, transport systems grinding to
a halt, hospitals and care homes overwhelmed
as electrical devices cease working and
businesses crippled as electronic payment
systems go offline.
Government makes plans to
safeguard future security of UK’s
telecoms sector
The Government has set out plans to improve
security standards and practices across the
UK’s telecoms sector, including in new 5G and
full-fibre broadband networks. The
Government’s proposals include new
legislation to enforce stronger security
requirements in the telecoms sector and
protect the UK from threats.
The Telecoms Supply Chain Review outlines
the Government’s ambition to create a
sustainable and diverse telecoms supply chain
that safeguards the UK’s national security
interests and builds on existing capabilities.
At the Supply Chain Review’s foundation will
be a series of new telecoms security
requirements. Overseen by Ofcom and central
Government, the telecoms operators will need
to design and manage their networks to meet
the new standards. They’ll also be subject to
strict oversight as part of their procurement
and contract management processes.
Operators will need to work more closely
with suppliers to ensure there’s proper
assurance testing for equipment and systems.
The Government has stated: “The UK’s
telecoms sector must prioritise secure and
safe networks for consumers and business.
With the growth of our digital sector and
transformative new services over 5G and fullfibre
broadband in the coming years, this isn’t
something where compromise is an option.
People expect the telecoms sector to be a
beacon of safety and this review will make
sure that safety and security is at the forefront
of future networks.”
In response to the Telecoms Supply Chain
Review’s findings, the Government will
establish a new, robust security framework for
the UK telecoms sector marking a significant
shift from the current model. This new
framework will ensure operators build and
operate secure and resilient networks and
manage their supply chains accordingly. They
will have to assess the risks posed by vendors
to network security and resilience and also
ensure they manage those risks appropriately.
The Telecoms Supply Chain Review has also
identified a lack of diversity in the supply
chain and suggests that regulations enforcing
telecoms cyber security be tightened. The
Government will now develop legislation and
seek to provide Ofcom with stronger powers.
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RISKXtra
‘Five Eyes’ Security Summit concludes with
firm pledges to tackle emerging threats
Photograph: Harry Metcalfe
Tech companies
should prioritise the
protection of their
users and the wider
public when designing
services, the UK and
international security
partners have warned.
Senior ministers from
the UK, Australia,
Canada, New Zealand
and the United States
have reaffirmed their
commitment to work
together with industry
to tackle a wide range
of security threats.
Brian Sims reports
The commitment follows a two-day Security
Summit, known as the Five Country
Ministerial, where home affairs, interior
security and immigration ministers of the ‘Five
Eyes’ countries discussed current and emerging
threats which could undermine national and
global security. This important partnership and
these issues will remain a focus for the UK now
and into the post-Brexit period.
During a round table discussion involving
tech firms, ministers stressed that law
enforcement agencies’ efforts to investigate
and prosecute the most serious crimes would
be hampered if the industry carries out plans to
implement end-to-end encryption without the
necessary safeguards. They added that
encrypted services could serve to mask the full
scale of harms on the Internet and put
vulnerable users at risk.
Home Secretary Priti Patel (pictured, right)
said: “The ‘Five Eyes’ are united that tech firms
should not develop their systems and services,
including end-to-end encryption, in ways that
empower criminals or put vulnerable people at
risk. As Governments, protecting our citizens is
our top priority. This is why, through the unique
and binding partnership of ‘Five Eyes’, we will
tackle the emerging threats together.”
Also speaking at the conclusion of the twoday
Security Summit, United States Attorney
General William Barr stated: “The ‘Five Eyes’
partnership is vital. Throughout this week, we
have had substantive, frank and positive
discussions surrounding our shared duty to
protect public safety. Encryption presents a
unique challenge. We must ensure that we
don’t stand by as advances in technology create
spaces where criminal activity of the most
heinous kind can go undetected and
unpunished. Indeed, making our virtual world
more secure should not come at the expense of
making us more vulnerable in the real world.
We’re extremely grateful for the leadership of
Home Secretary Priti Patel in facilitating these
critical discussions and helping to foster a
shared commitment to safety for all.”
Set of voluntary principles
Industry agreed to collaborate with the ‘Five
Eyes’ Governments on a set of voluntary
principles, to be drawn up by the end of
September, on steps they will take to combat
child sexual exploitation and abuse, including
the growing threat of live-streaming.
The theme of this year’s meeting was
‘emerging threats’, with ministers also turning
their attentions towards common risks posed
by new technologies, including connected
devices, the terrorist use of the Internet and
foreign terrorist fighters.
The following commitments were agreed by
those ministers present at the talks:
• to continue to develop and share learning on
cyber threats to improve the collective response
• the importance that supply chains in the 5G
network should be trusted and reliable to
protect it from unauthorised access or
interference
• to create a stronger approach to the misuse
of drones, with the UK hosting an event next
year to enhance co-operation
• to explore enhancing cross-border
information sharing
• to maintain efforts designed to combat
foreign interference in elections, the economy
and academia
The Quintet of Attorneys General from the
‘Five Eyes’ countries also joined the Five
Country Ministerial for meetings on online
harms, encryption and foreign terrorist fighters.
Attorneys General from the UK, the USA,
Canada, Australia and New Zealand are also
discussing a range of shared issues including
cyber crime, hostile state activity and social
media and data privacy issues.
The next Five Country Ministerial will be
hosted in 2020 by New Zealand.
8

News Analysis: ‘Five Eyes’ Security Summit 2019
Threat level system
Changes to the terrorism threat level system
came into effect on Tuesday 23 July. The
changes, which follow an extensive review into
the country’s approach towards dealing with
counter-terrorism following the attacks in 2017,
mean that the system will now directly reflect
the threat posed by all forms of terrorism,
irrespective of ideology.
There will now be a single national threat
level describing the threat to the UK. The threat
from Northern Ireland-related terrorism in
Northern Ireland will remain separate. This
means that, for the first time, the threat from
extreme right-wing and left-wing terrorism will
be reflected in the published threat level.
In his last act as Home Secretary before
being replaced in the role by Priti Patel as part
of new Prime Minister Boris Johnson’s inaugural
Conservative Cabinet, Sajid Javid said: “Our
approach to stopping terrorists is the same,
regardless of the twisted ideology that
motivates them. While the Islamist threat
remains, we’ve recently seen an increase in
terrorist activity motivated by the extreme rightwing.
It’s therefore important the public is
properly informed about the threats we face,
which is why we’re making these changes.”
Until this move from the Conservatives, the
threat level system described the threat from
‘international terrorism’, which has become
largely synonymous with Islamist terrorism.
However, this approach is now outdated as
Islamist terrorism can be home-grown, just as
extreme right-wing terrorism can have an
international dimension.
The changes come after the joint police and
MI5 Operational Improvement Review which
followed the 2017 attacks. Based on
recommendations made in that review, the Joint
Terrorism Analysis Centre (JTAC) began
assessing the threat from all forms of terrorism
in November last year. Now, the published
threat level will reflect JTAC’s assessment.
At present, the level of threat posed hasn’t
changed from SEVERE, meaning that an attack
on the UK mainland is highly likely. JTAC sets
the threat level independently of the
Conservative Government.
Terrorism threat levels give a broad indication
of the likelihood of an attack. They’re an
important tool for security practitioners and the
police to determine what protective security is
necessary. They also keep members of the
general public informed of the threat the
country faces at any given point in time.
Additionally, the definitions of some of the
threat levels are to be updated to ensure
they’re clear and consistent. The definitions of
the LOW, SUBSTANTIAL and CRITICAL threat
levels will change.
The new definitions are as follows:
• CRITICAL – an attack is highly likely in the
near future
• SEVERE – an attack is highly likely
• SUBSTANTIAL – an attack is likely
• MODERATE – an attack is possible, but not
likely
• LOW – an attack is highly unlikely
Crime prevention support
The Home Office has pledged a sum of £5
million to support the development of
innovative technology designed to help police
forces prevent crime. The West Midlands Police
will receive the grant to conduct further testing
on a data analysis system that analyses large
volumes of police-held data to assess the risk
of someone committing a crime or becoming a
victim. The programme is designed to support
police officers and doesn’t replace their
standard decision-making procedures.
During the first year of testing, the National
Data Analytics Solution (NDAS) used police
data on knife and gun offences and on those
who have previously committed them to
identify patterns and common traits among
perpetrators. The programme has drawn on
information held in crime reports and
intelligence logs on instances of modern
slavery in order to identify common indicators
of victims and the networks that help enable
this type of crime.
The funding comes from the Home Office’s
Police Transformation Fund and follows a £4.5
million grant awarded in 2018-2019.
Priti Patel explained: “I fully support the
police service embracing innovative new
technology in the fight against crime and to
protect the most vulnerable victims. Anything
we can do to stay one step ahead of the
criminals should be welcomed as long as
solutions are rigorously tested and ethically
sound. I look forward to seeing the results of
this West Midlands Police trial.”
Once fully tested, it’s hoped that the NDAS
would be made available to forces in England
and Wales who want to use it to improve their
performance and protect the public.
The NDAS is just one programme to benefit
from a total Police Transformation Fund pot of
£175 million for 2019-2020, announced as part
of the police funding settlement in December
last year. Overseen by the Police Reform and
Transformation Board, other beneficiaries of the
Fund include a project transforming domestic
abuse services run by Northumbria Police and
the National Enabling Programme.
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RISKXtra
The Final Frontier: Brexit, Security and
Solving ‘The Irish Border Conundrum’
Put simply, outside of the backstop there are
three options: the border remains as is (which
contravenes European legislation), it becomes a
hard border (which is severely problematic for
the UK, Ireland and their residents) or it
becomes a soft border employing a mixture of
openness, technology and, potentially, some
strategically manned points.
This third option doesn’t come without
significant challenges, of course. It would
require compromise, trust and an overriding
willingness to manage attitudes on all sides,
but it also does provide options.
The border that
currently separates
Northern Ireland and
the Republic of Ireland
continues to be a
fundamental sticking
point in the ongoing
Brexit negotiations.
Could the use of
cutting-edge security
technology provide a
workable solution that
avoids a hard border?
Alistair Enser
examines the major
issues involved
Speaking in broad terms there are many
technologies available which could, in
principle, either support or enable a soft
border. To what extent technology’s employed
in this instance is a question of risk and
robustness versus freedom and privacy (ie a
more robust border will generally need more
technology, which may or may not be more
visible or more ‘intrusive’ in nature).
With this in mind, a fundamental question to
address is whether or not technology would be
acceptable from a political, diplomatic or
residential perspective? The answer is
debatable. Additionally, given the complexity of
a 310-mile open border, could the technology
be designed, mobilised, interfaced and fully
implemented before the end of October? That’s
highly improbable.
Where there’s general agreement (and where
the subject of the backstop is often debated) is
around the protection and continuation of an
‘open’ or ‘frictionless’ Irish border (and how
that would look in practical terms).
This isn’t the time or the place to reiterate
the positions of the two sides embroiled in this
debate, but it’s clear that the Irish border is a
matter of great political, diplomatic and
security-based sensitivity. Any proposals put
forward shouldn’t threaten the hard-won, 20-
year peace process or jeopardise the Good
Friday Agreement.
When all’s said and done, there’s clearly no
easy answer to this situation.
Setting the scene
In the event of the UK’s withdrawal from the
European Union (EU), the Irish border will
become the only land border between the EU
and the UK. The land boundary has around 200
crossing points with an estimated 177,000
lorries, 208,000 commercial vehicles and 1.85
million cars passing across every month, in
addition to the estimated 30,000 people who
move between the countries on a daily basis.
Post-Brexit, under current legislation some
checks and controls will need to be in place for
many reasons. These include managing the
flow of controlled or commercial goods for the
purpose of collecting tax and duty.
Additionally, the flow of people between the
UK and Europe will need a degree of control for
the purposes of migration and security. Let’s
not forget that these borders are open today
and we already manage the existing challenge
of differing tax and duty rates between the
North and South. However, what could change
post-Brexit is the perceived increase in
economic, political and security risk posed by,
for example, smuggling and crime.
Reinstating the ‘watch towers’ that were
previously removed in 2007, or using the police
or other security agencies, would certainly not
be ‘frictionless’ and could well create further
risk and unrest, while also impeding the
freedoms of the current residents who today
cross the border freely.
What, then, is the alternative? One mooted
solution to this issue is the use of technology.
There are those for and against this option and
technology’s ability to create an invisible or
‘frictionless’ digital border. The opposition view
is perhaps best summed up by Sadhbh
10

Opinion: Security’s Role in the Brexit Process
McCarthy of the Centre for Irish and European
Security who calls it “complete nonsense” and
adds: “If you say it often enough, it starts to
sound like something that could work.”
Point of order
Others would politely disagree with McCarthy’s
view. From a hypothetical standpoint,
technology certainly exists to create a ‘smart’
border and there are numerous examples all
over the world where this has been achieved,
such as between the USA and Canada, Israel
and Palestine and Norway and Sweden.
It’s the latter example that points one way
forward. The 1,000 miles separating Norway
and Sweden represents the EU’s longest land
border, yet vehicles can travel from one nation
to the other through unmanned border posts
equipped with cameras using ANPR software.
Meanwhile, goods can be declared to customs
before they leave warehouses via a computerbased
‘trusted trader’ system.
Where this concept meets resistance with
regards to the Irish situation is due to the fact
that lorries transporting goods between Norway
and Sweden (and vice-versa) must still stop at a
manned crossing for physical customs checks.
One way of avoiding this could be to develop a
global positioning system-based solution,
whereby drivers’ smart phones are linked to a
satellite. When trucks pass the border they’re
then automatically registered. The EU remains
dismissive of this suggestion, though.
Another option is to combine ‘trusted
traders’, ANPR and analytics, such that the
system allows cars, members of the general
public and trusted vehicles unimpeded access,
while requiring other vehicles (by exception) to
pass through a manned checkpoint. Should the
analytics recognise an unregistered lorry
passing the open border, the system could then
create an exception alert and response, such as
a police intervention.
Furthermore, as the whole of Ireland is
surrounded by water, it could also be possible
to cross-reference through a shared database
those mainland UK and mainland Europe
vehicles which enter from a port and then cross
the land border illegitimately.
Emerging technologies such as Artificial
Intelligence, social media, mobile phones, the
Internet of Things and biometrics could also
play a greater role in border management going
forward, and particularly so when considering
whether an individual has crossed the border.
Most of us are already tracked on a daily basis
through these mediums or sensor points.
Likewise, software analytics can
automatically identify trends, objects,
behaviours or even people (ie through facial
recognition) by matching them to known ‘watch
lists’ which then triggers an event such as a
camera feed for human review/intervention.
That said, facial recognition technology isn’t
without its detractors. For their part, civil
liberties groups including Big Brother Watch are
increasingly vocal in their concern that it
threatens freedoms, gathers information
without consent, invades privacy and has the
potential to wrongly identify individuals.
Issues of trust
Even though facial recognition technology is
under great scrutiny at the moment, it’s worth
remembering that this is only one of many
‘evils’ in some commentators’ eyes. People are
already being monitored and recorded by a
huge network of overt and covert surveillance
technology. Mobile phone operators, for
instance, are able to track the movements and
the location of individuals at any given time.
As with any of these technologies, the key is
the appropriate collection and use of the data.
Where possible, only exceptions should be
collected and recorded, while any potential bias
from software analytics should be verified by
human operators before action is taken, thus
allowing law abiding members of the public to
go about their daily business in freedom.
That said, it’s clear the use of any solution
using technology and data would require not
only a significant PR exercise, but also cooperation,
trust and even a degree of close
regulatory alignment between the EU and the
UK in terms of data sharing.
Freedom of movement and residence for
individuals in the EU is the very cornerstone of
membership and citizens of Member State
nations currently have the right to live and work
here in the UK. The UK Government has
announced that Irish citizens will continue to
have the right to enter and remain in the UK, as
they do now, and will not be required to protect
their status. However, recent pronouncements
suggest that new Home Secretary Priti Patel is
planning to impose border restrictions with the
EU immediately on 31 October so this may
complicate matters somewhat.
The use of technology, data and intelligence –
when deployed correctly – could be the very
key to retaining freedoms and civil liberties.
Alistair Enser:
CEO at Reliance High-Tech
“Emerging technologies such as Artificial Intelligence,
social media, mobile phones, the Internet of Things and
biometrics could also play a greater role in border
management going forward”
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Doctor or Dalek? The Evolving
Space of the Security Manager
crime groups through to more localised issues
such as opportunistic burglaries, personal
attacks and increasing terrorist threats (some
sophisticated, others frightening in their
simplicity). It’s now more of a challenge than
ever to mitigate fast-moving threats and
solutions. Like our friend The Doctor, we too
must continuously develop our processes in
order to meet evolving adversarial challenges.
Illustration: Cameraface
If you’re familiar with
the long-running UK
TV Sci-Fi series Doctor
Who, you’ll know that
the lead character
(‘The Doctor’) and
various adversaries
have continually
evolved since the
show’s debut back in
1963. Our hero’s
villains have all
adapted, becoming
more resilient, more
devious in their
behaviour to threaten
the security of various
worlds and, indeed,
the Galaxy as a whole.
This echoes the realworld
security sector,
argues Angus Darroch-
Warren, whereby
security managers
need to stay one step
ahead of the threats
posed by criminals
Doctor Who has a classic foe, the Daleks,
and Davros (their creator). What’s
interesting is the evolution of the Daleks,
based on geographical location around the
Galaxy and their hierarchy. They now feature
strategists, commanders, scientists, soldiers,
reconnaissance specialists, drones and even
the odd renegade.
They’re no longer ‘tin cans on wheels’ and
have even managed to work out how to
conquer their biggest obstacle: stairs.
While the Daleks pose a significant threat,
The Doctor typically has the upper hand
through ingenuity and exploiting their
vulnerability – a reliance on pure logic.
In addition to the Daleks, there’s a whole raft
of classic Doctor Who adversaries whom The
Doctor encounters on a regular basis, including
the Cybermen. To keep the stories more
realistic (if indeed they can be called that) and
maintain interest, the series regularly
introduces new and often radically different
enemies to the traditional militaristic
characters. This ensures that The Doctor and
any allies are often firmly on the back foot
when faced by the likes of the Emojibots or The
Master (a rogue Time Lord who seeks to take
over the universe and generally spread chaos
and mayhem).
Likewise, in the real world, security managers
continuously face an ever-changing threat
landscape. We live in an age of increasingly
diverse and developing threats both globally,
from escalating tensions in the Gulf, activism,
cyber crime (pure and enabled) and organised
Perception of threats
Not so long ago, a security manager’s main
threat was likely to be criminal intruders
looking to steal equipment, property and other
assets. Rarely were commercial organisations
planning for, and managing, threats from
heavily armed terrorists. Yet the past two
decades have seen this type of scenario
become a real possibility in what’s now an
increasingly unstable world.
This has triggered a very steep learning curve
for security practitioners, suppliers, specifiers
and installers along with employees and
visitors to buildings who use security systems
on a regular basis. By necessity, everyone (from
the office cleaner to the CEO) in an organisation
now needs to be security aware to ensure
systems and protocols are effective and threat
detection isn’t confined to a small number of
people. Rather, it’s a shared responsibility.
Any ‘dent in the armour’ is a potential threat
to the overall security of the organisation. We
live in an age of the Internet of Things – a web
of interconnected technology connected by and
to the Internet. Physical security is increasingly
a combination of integrated systems managed
by the cloud. Any weaknesses (both physical
and technological) in this armour can have
serious consequences for the business and
those working for it. It’s our responsibility as
security managers to identify these potential
weaknesses and act accordingly. In this way,
and unlike The Doctor, we’re not caught on the
back foot when facing threats.
Returning to our Doctor Who analogy, The
Doctor is famed for not carrying or using
weapons, but rather employing wit, ingenuity
and reasoning to thwart dangerous adversaries.
While it isn’t possible for a security manager to
do away with physical security tools,
understanding the mentality and behaviour of
threat adversaries and communicating the risks
is a vital part of any modern security approach.
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Opinion: Security Management
If you can understand the motivations and
tactics of your adversary, it’s easier to develop
the security regime required to deal with and
mitigate potential weaknesses, building in
security advantages from this analysis.
For example, an intruder breaks through or
bypasses a number of security layers, but fails
to penetrate a restricted area and reach an
asset. Evidently, a review and revised security
risk assessment is required, opening up
investigative opportunities from a root cause
analysis perspective. The analysis will ask
questions related to whom the attackers were,
what was their intent and their capabilities and
why the defences were ineffective. Always look
to analyse, rationalise and improve.
Advancing technology
Another element that Doctor Who is famous for
is the TARDIS, The Doctor’s vehicle for moving
around in space and time which is (somewhat
surreally) disguised as an old police call box.
As with many other elements in the show, this
too has evolved over the decades to better
match the contemporary technology of the
viewer. Characters can even call the TARDIS on
their latest smart phone.
However, the TARDIS has its vulnerabilities: it
should be chameleon-like and change its
appearance to match the environment. It needs
a good overhaul largely because the TARDIS
has been attacked by aliens, missiles, guns and
other assorted weaponry. It does its job to
protect The Doctor, who rather likes the
familiarity of the TARDIS. It works, so why seek
to change it?
Technology evolution and integration have
transformed the abilities and expectations of
real-world security. Protective systems need to
be upgraded within a defined life-cycle to
mitigate potential vulnerabilities. Being able to
monitor security systems and situations via a
connected smart device, for example, is now
commonplace. However, while technology
evolution has many benefits for both security
and convenience, it also presents new attack
vectors for the criminal fraternity.
Without a regime of upgrades, security
technologies may create unforeseen
vulnerabilities that can be exploited by our
increasingly sophisticated adversaries. For
example, if a smart device connection isn’t
secure, it can be compromised. Converged
systems may be hacked and security systems
used to aid or enable criminal behaviour.
Doctor Who has a distinct fascination with
machines superseding their creators and taking
control (Davros, the Daleks and the Cybermen
being the embodiment of this idea). Similarly,
“The manager is no longer simply responsible for ‘gates’ and
‘guards’, but also for enterprise risk management, data control,
the convergence of systems and linking IT with security”
systems such as VMS, PSIM and ‘smart’ video
analytics and sensors (supported by deep
learning technologies) are gradually reducing
the need for human intervention when
managing incidents.
Equally, the rapid development of Artificial
Intelligence (AI) systems has the potential to
massively boost security operations’
effectiveness (for instance, taking on the role of
a surveillance observer covering amounts of
footage which a human attention span would
completely fail to monitor) and removing the
risk of human error. Yet this incredible
computing power doesn’t always work in our
favour and can be manipulated by
sophisticated criminals to overcome
unprotected security measures.
Every day, AI techniques are being used to
steal data through social engineering. Chatbots
can impersonate real people and copywriting
styles and idioms. We can see a merging of
technology with the human, in turn creating a
metaphorical ‘Cyberman’ of security risk.
Evolution of the security manager
One of the quirkiest (but also most fascinating)
plot devices in Doctor Who is the ability of The
Doctor to evolve (or ‘regenerate’) into a new
body to continue fighting enemies. The Doctor
has transformed from a crotchety old man at
the outset, through quirky individuals with a
penchant for jelly babies and on to impatient,
insensitive and critical iterations until the latest
incarnation – the first female Doctor. It has only
taken some 55 years and 13 regenerations, so
not dissimilar to the security profession.
While I’m not suggesting a security manager
should morph into another person on a regular
basis, developing oneself must be a continuous
process. As time moves on, new generations of
security professionals will come forward and
take responsibility for managing security
systems and meeting the latest threats. The
manager is no longer simply responsible for
‘gates’ and ‘guards’, but also for enterprise risk
management, data control, the convergence of
systems and linking IT with security.
The security industry thrives on
development, and the current generation of
security professionals will undoubtedly develop
new tactics and technologies to deal with the
threats of the future. There’s much to learn
from the latest technology and new thinking.
Angus Darroch-Warren BA
(Hons) MSc PSP RISC CSyP
FSyI: Director at the Linx
International Group
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Security: Thinking Outside of the Box
infestation. Of course, the growing menace we
all now face is the ongoing curse of fly-tipping.
To most people in the
street, ‘security’ as an
issue generally means
protecting individuals
and property from
harm or serious
criminal activity, with
terrorism obviously
being a big focus.
However, as Gideon
Reichental explains,
seemingly lesser or
petty criminal offences
still cause an immense
amount of distress to
the public, thereby
rendering security
measures to prevent
such offences every bit
as important
These so-called lesser issues actually
impact people far more widely and include,
among other things, anti-social behaviour
of all types and polluting or disfiguring the
local environment. Indeed, concern for the
environment is rising up the public agenda. As
well as worrying about the planet’s oceans, rain
forests and wildlife, pollution and global
warming on the macro scale, somewhat closer
to home – and impacting on everyone’s daily
lives – are matters like graffiti, derelict or longterm
empty buildings, littering and fly-tipping.
One man’s graffiti is another man’s piece of
art. Debate rages over this. Meaningless and
indecipherable graphics and expanses of spray
paint across clean walls and surfaces isn’t art
for me, and certainly not a Banksy original
which is a very different proposition altogether
(although obviously still graffiti).
Meaningless graffiti disfigures buildings and
infrastructure, detracts from a given property’s
value and appeal and impacts negatively on the
entire location or neighbourhood. Cleaning it
off takes professional expertise, time and
money. It’s a process that needs to be dealt
with quickly before it encourages any further
acts of such ‘vandalism’.
Litter and general mess proliferates so
quickly and can be anything from overgrown
vegetation around a vacant property to
abandoned takeaway wrappers and plastic
shopping bags full of rubbish, all of which
simply encourage further littering and rodent
Struggling with the problem
At the end of last year, the Local Government
Association (LGA) revealed that councils across
the country are struggling to tackle the problem
amid budget cuts and the lenient sentencing of
perpetrators. The LGA reckons that the illegal
dumping of waste across England has
increased by nearly 40% in the past six years.
The latest figures put incidences in England
alone at just under one million, and that’s only
public sector figures. With private incidences
added, the total will be much, much higher.
No great surprise, though, when apparently
no-one has been sanctioned by the courts to
the maximum penalty of a £50,000 fine or 12
months in prison since tougher guidelines were
issued by the Government back in 2014.
Unfortunately, investigating and bringing the
offenders to justice is a costly and lengthy
process which councils find difficult to afford or
justify. By 2020, the overall funding they’ll
receive from central Government will have been
cut by 60% since 2010.
Added to that, with pressure on budgets, it’s
no surprise the costs to dump commercial
waste at local recycling centres or landfill sites
are rising every year alongside that of the
Landfill Tax. It’s a vicious spiral. No wonder
unscrupulous operators seek to avoid paying to
dump waste. Any unprotected site and vacant
building with easy access and no security is an
invitation to them. They have no regard to the
environmental damage they’re perpetrating.
Regrettably, until someone, somewhere takes
a serious grip of this problem little can be done
to stop this unsightly nuisance on our
roadsides and quiet country lanes. In truth,
simple security measures are easily installed to
prevent fly-tipping on individual properties and
sites. Everything from concrete barriers to
secure fencing and CCTV, in fact.
Even if the site is large and open, such as a
construction site or car park, and there’s no
mains power, temporary CCTV towers can be
used that run on solar energy. These all-seeing
‘eyes’ can be watching everywhere, 24 hours a
day, every day of the year. When the
surveillance images are relayed to an Alarm
Receiving Centre, security patrols or the police
can be on site rapidly to catch the
troublemakers red-handed. Property owners
and managers should be encouraged to call in
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BSIA Briefing
property security professionals. They would
soon sort out measures to deter trespassers
and fly-tippers.
Anti-social behaviour
According to the police, anti-social behaviour
covers a multitude of problems. From flytipping,
littering and graffiti, as already
mentioned, through to everything from
nuisance neighbours and street drinking and on
to vandalism, prostitution and begging.
However, it’s the inconsiderate or inappropriate
use of vehicles that’s a relatively new craze
currently causing widespread problems at many
empty and open sites.
‘Boy racers’ have always existed, but with the
advent of films such as the ‘Fast and Furious’
franchise, the glamorisation of speed and thrills
from racing and spinning cars and bikes on our
streets and private open spaces, such as car
parks, is growing in appeal. It may seem a petty
or irrelevant nuisance to some, but this growing
trend is another costly annoyance. Not only is it
noisy and dangerous on our city streets, but the
cost of clearing up after the cars and drivers
have left private property can be enormous.
Take, for example, the car park at a wellknown
out-of-town Shopping Centre. It’s
surfaced with special paint to make it safer for
visitors, but cleaning off the disfiguring rubber,
oil and tyre marks also removes the protective
surface and lines. The cost to re-do the car park
by the management? £400,000. That’s just one
car park. No doubt that cost will be passed on
and, somewhere down the line, the shopping
public will end up paying for it somehow.
The problem was finally brought to a halt at
this particular location by locating temporary
mobile CCTV towers which recorded the cars
and number plates of the perpetrators as they
approached the relevant car parks and then
while playing their ‘games’. This evidence was
handed over to the police and those involved
were subsequently prosecuted.
Suddenly, all of the boy racers disappeared
into thin air. An easy solution, then, to put an
end to a costly nuisance.
Vacant property security
Finally, we turn to vacant property and,
specifically, unprotected vacant property. It’s
like a magnet for everything I’ve mentioned,
especially if it has a car park and the whole
spectrum of anti-social behaviour goes on
there. Squatting, vandalism (including arson)
and the theft of anything saleable for cash,
such as copper pipes, lead off the roof and
fireplaces, etc. Vacant property harbours
vagrants and gangs of youths up to mischief.
It’s ideal for drug dealing and use. Illegal
raves can happen there if the building’s large
enough, and so much more besides. All of this
is a nightmare to clean and repair and many
property owners forget they’re also legally
liable for any mishaps that take place on the
premises, even if the people involved are
trespassing. Such are the vagaries of our law.
Clearing up needles and drug detritus is
dangerous. So is dealing with other noxious
substances, not to mention human waste and
controlling pests like rats. Little surprise, then,
that people hate having long-term empty
property in their neighbourhood. To them it
simply invites and breeds trouble, inside and
outside. It’s an easy situation to remedy,
though, with a variety of straightforward
security options ranging from in situ property
guardians through to steel screens and doors
and on again to CCTV. Regular site inspections
can check that all is in order. Prevention is
better than cure, as the old saying goes.
For several years now, my crusade has been
to keep our buildings secure and in good order
and our environment a pleasant one in which to
live and work. We, as the security industry, have
to spread the word that, with modern
technology, it can be so simple and costeffective
to put protective measures in place to
deter and prevent what is perceived as lowlevel
nuisance, criminal activity and anti-social
behaviour which annoys and stresses everyone.
The benefits will certainly be appreciated by
the wider public. Sometimes, it’s always the
little things that annoy the most.
Outside of the box
Given the wide variety of security issues now
needing to be covered by differing clients in
different sectors and with differing needs,
security companies sometimes need to think
outside of the box. We may compete with each
other on one level, but as an industry we
should be pulling together.
One size never fits all and we can rarely be
experts in everything. Joining forces or subcontracting
helps to win contracts and can offer
a better and wider service to clients with
special or differing needs, or perhaps one-off
projects or events that demand expert input.
We’re all singing from the same hymn sheet
and very much want to see standards raised.
Gideon Reichental:
Chairman of the BSIA’s Vacant
Property Protection Section
“Unfortunately, investigating and bringing the offenders to
justice is a costly process which councils find difficult to
afford. By 2020, the overall funding they’ll receive from
central Government will have been cut by 60% since 2010”
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RISKXtra
Losing The Working Environment
In spite of best
intentions, protective
measures, vigilance
and forward planning,
organisations will
always be at risk of
losing their workplace
due to reasons such as
fire, flooding/extreme
weather conditions or
structural collapse.
Likewise, access may
be denied due to
contamination, lack of
power or water or the
location finding itself
within a police cordon
following a terrorist
incident. What does
“losing the
workplace” actually
mean for an
organisation, and
what’s the best thing
to do about it?
Dr Sandra Bell
investigates
Regardless of what caused the issue, the
end result is the same – the loss of a
normal place of work. It may well be for
just a few hours in the case of a utility outage
or it could be for many months – or even
indefinitely – for more severe incidents.
Governments, religious orders and the
military have long recognised the benefits of
formal places where centralised administration
can take place in a controlled manner. Similarly,
when large-scale mechanisation facilitated the
growth of commercial enterprise, many
industries followed suit by creating spaces for
organised order processing, accounting and
document filing in order to cope with the size
and complexity of their operations.
Even in times of austerity or conflict, it’s fair
to say that these administrative centres have
always been much more than simply functional
spaces. Rather, they’re visible statements of
prestige and power both to the outside world
and for those individuals within them.
Therefore, the true cost of losing a workplace
office is always greater than the actual physical
loss. There are losses associated with the
immediate operational disruption caused by
the fact that businesses cannot meet the
physiological and security needs of their
workers to enable them to transact the duties
for which they’re paid. There are also losses
associated with reduced efficiency. Over long
periods of time, members of staff’s activity can
no longer be as easily co-ordinated and
managed as it would in an office environment.
Without the workplace, businesses can also
no longer meet the higher-level needs of
employees – such as the human need to
belong, contribute and grow – which can then
lead to lower morale and engagement.
Finally, by losing an external power symbol,
businesses also signal to their clients,
competitors and stakeholders a weakness,
realising the potential for loss of custom and
providing competitors with an opportunity to
win market share.
Modern technology has, in most cases,
allowed information to be disconnected from
place and time which means that, with a little
forward planning and investment, it’s fairly
straightforward to have an affected office’s
occupants up-and-running at alternative
locations such as home, a hotel, a rented office
or a purpose-built disaster recovery facility.
All that said, research shows that if the
workplace is fragmented without paying
attention to the management and co-ordination
activity or the social and recognition needs of
workers following an office disaster, the costs
can be very high indeed. Likewise, an
organisation that normally exudes trust and
efficiency through a smart, well-organised and
secure office environment is unlikely to foster
the same confidence in its clients if everyone’s
working from home or from local Internet cafes.
Although intangible, these impacts are no
less damaging than the impacts associated
with the direct operational disruption. As an
indicator of the cost of business disruption, the
2018 Allianz Global Claims Review reports that
the average insurance claim for business
interruption is more than $3 million. That’s
almost 40% higher than the average cost
claimed for property damage. The same
research also shows that the magnitude of the
losses is now being driven by the indirect
impacts of disruption, such as loss of
confidence in the organisation, loss of
customers, fines, penalties and lawsuits.
In short, the threats that have the ability to
prevent a workplace from operating as it should
can be physical, virtual or reputational.
Crucially, however, all impacts are financial.
Indeed, the largest losses are now being driven
by the indirect impacts rather than the direct
property damage and operational disruption.
As a direct result, businesses must re-think how
they accommodate the workforce in the event
that they cannot access their office.
Reducing the impact
The most effective way in which to reduce the
impact of a workplace office loss is to
instantaneously pick up the whole thing (ie
people, information, management, personal
knick-knacks, support structures, etc) and
‘transplant’ it somewhere else that’s equally
easy to access and has the same feel and
culture as the original. However, in the real
world, things are not quite so simple.
Good physical security and building
resilience (such as ensuring the building isn’t
located on a flood plain and having more than
one power and communications link, etc) are a
great starting point. Likewise, the Business
Continuity Institute’s Good Practice Guidelines
offer four basic recommendations relating to
the loss of a building and working environment
to help mitigate the immediate operational
disruption. On that note, it’s worth every
business considering the following:
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Business Continuity: Workplace Solutions
• Diversification Having a separate location
where activity occurs in parallel such that, if
one location is lost, the work can carry on at
another location – albeit with the negative
consequences of an increased workload for the
undamaged building occupants and loss of
activity for those who normally work from the
damaged location
• Replication Having a separate premises that
harbours all of the facilities required to
undertake an activity, but it’s not currently
being used
• Standby A separate premises that has some
of the facilities required to undertake an
activity, but additional facilities will be required
before the activity can be undertaken. For
example, a physical premises, but where an
operational copy of the IT system to support
the activities of the workforce is held together
with a back-up of its data that needs to be
loaded and tested with manual switching in
order to be made live
• Post-incident acquisition Where suitable
premises can be acquired which may or may
not already have the facilities needed to
undertake an activity
Beware... There are a number of pitfalls that
need to be negotiated to gain the most out of
these strategies. For example, many
organisations have a plan that includes relying
on people being able to carry out their normal
activities remotely from their home. However,
unless the organisation’s in the fortunate
position of being able to issue users with a
second laptop that lives at their home, it can
never be made sure they’ll be available at the
time of the incident. Many employees are not at
their desks when a crisis happens. Most of
them will not take their laptops home at night.
Equally, does the user have sufficient and
suitable space for working from home?
Likewise, is it safe? The employer still has a
responsibility to ensure a safe working
environment for members of staff even when
they are working from home.
An alternative workplace can also be
troublesome. Does it have the right
connectivity? Is it secure? Who else is the space
shared with? Is it somewhere that client
meetings could be held?
Working as a team
Workplace offices are not simply warehouses
that provide shelter and warmth to individuals
who carry out their tasks autonomously. While
they all afford a rich environment for interaction
and innovation and enable efficiency by
specialisation, they do come in various
different forms that facilitate the culture.
There are collections of elegant individual
offices, banks of cubicles, arrays of open plan
desks, trendy meeting spaces with ping-pong
tables and beanbags and networked virtual
workers, etc. Each one has been meticulously
designed to foster the right atmosphere and
maximise efficiency, creativity or knowledge
transfer and communicate the status and ethos
of the company to the outside world.
The myriad impacts of losing the place that
facilitates the culture due to a disaster can be
mitigated, but only as a direct result of people
in the disrupted organisation pulling together
as a team. They will only do so if there’s clear
leadership and they have a temporary space
that they can make their home.
The environment in which organisations
operate today is now characterised by
uncertainty, complexity and risks involving
adversaries. The magnitude and frequency of
the losses is driven primarily by how an
organisation as a whole responds rather than
how that company mitigates the immediate
operational disruption of losing its premises in
the first place.
Often, organisations that adopt an holistic
stance and incorporate point business
continuity solutions such as workplace and IT
disaster recovery into a larger resilience
strategy suffer fewer losses primarily because
they’re readily able to address all aspects of the
corporate culture. The loss of a workplace then
becomes a minor operational blip as opposed
to a full blown disaster.
Dr Sandra Bell:
Head of Resilience Consulting
at Sungard Availability
Services
“The myriad impacts of losing the place that facilitates the
culture due to a disaster can be mitigated, but only as a
direct result of people in the disrupted organisation pulling
together and working as a team”
17
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x
RISKXtra
Traditional login
systems have enjoyed
a remarkable
longevity, writes
Piergiorgio Vittori.
Today, though, they’re
no longer fit for
purpose. The problem
isn’t with the concept
of the username and
password
combination. Rather,
it’s that the system
relies on the weakest
element of any
information security
chain, namely the
human being
Piergiorgio Vittori:
Global Development Director
at Spitch
Acting on Word of Mouth
John Shepherd-Barron, the inventor of the
ATM, famously chose four digits as the
standard PIN code because his wife claimed
that she couldn’t remember a longer one. The
payment card/PIN combination has’t
traditionally been a problem because it’s a twofactor
form of authentication, requiring a token
and a password.
However, in the digital world, where no token
is required, we tend to opt for an insecure,
easy-to-crack password such as ‘123456’ or
that perennial favourite ‘password1’ as we’re no
longer able to remember the several dozen
passwords now required at home and at work.
Thankfully, weak passwords will soon be a
thing of the past, replaced by a far more secure
method of authentication: our voice.
Biometric authentication has a long history –
first in our imaginations and then in reality. In
the 1968 Science Fiction epic ‘2001: A Space
Odyssey’, the spaceship’s computer HAL 9000
could identify humans by their “voice
harmonics”. Fast forward to 1987 and
‘RoboCop’ realised facial recognition. Two years
later, ‘Back To The Future 2’ predicted
fingerprint scanners. Fast forward to today and
we’re now beginning to witness these
technologies replace passwords as a secure
means of authentication.
Here in the UK, for example, some large
organisations – among them Lloyds Bank,
HBOS and Vodafone – are starting to deploy
voice biometrics.
Password authentication
Advances in Artificial Intelligence (AI)-led voice
biometrics technology now mean that it’s ready
to replace traditional password authentication
systems, bringing many significant advantages
not just limited to logins. However, not every
biometric authentication system is created
equal. It’s important to recognise the differing
capabilities of several authentication systems
on the market today.
Traditionally, we’ve tended to consider
biometrics as a whole without looking at the
various advantages and disadvantages of voice
recognition, fingerprints and facial recognition
as separate entities. It’s easy to think that each
one provides the same degree of protection
against hackers, but in truth each of these
methods affords very different levels of
accuracy and usability.
Much is made, for example, of the
uniqueness of human fingerprints, but this
owes more to our fascination with the wonders
of the human body than it does to the actual
security benefits. It’s perfectly possible to
‘clone’ someone’s fingerprint to break into their
device, while there have been disturbing
reports of people using a sleeping person’s
finger to unlock their phones.
IMost of the new generation smart phones do
have built-in fingerprint recognition features,
while some offer ‘four fingers’ authentication
for greater security. The problem with these
systems is that they require a smart and fairly
expensive device with a built-in HD camera to
capture the prints. That significantly limits the
accessibility of this authentication method.
When it comes to facial recognition, many
security concerns have surrounded the
technology itself, with San Francisco banning
facial recognition outright.
In light of these weaknesses, the most
reliable and practical way to authenticate users
could well be voice biometrics.
Secure customer experience
Companies are increasingly aware of the
potential damage of data breaches, both from a
reputational viewpoint and, of course, in terms
of the hefty fines mandated under the General
Data Protection Regulation, etc. At the same
time, they understand full well the
consequences of time-consuming and complex
authentication procedures that can lead to a
great deal of frustration and damage
consumers’ perception of their brand.
Businesses are, therefore, seeking to balance
information security with protecting the
customer experience. Voice biometrics
technology promises one of the safest and
most convenient methods of authentication
available today. One of the key advantages is
that there’s no need for specialist equipment to
use voice biometrics. The technology is
transparent and doesn’t require user or device
activation, an expensive HD camera or an
external application.
Consumers can use a traditional telephone
line, a smart phone or a web-based application,
which then also enables organisations to
deliver more inclusive customer services to all
users irrespective of their age, income levels,
proficiency with smart tech or their ability to
afford a smart phone in the first place.
Voice verification happens ‘live’ throughout
the conversation, safeguarding against any
change of circumstances – or people – on the
18

Biometric Security
other end of the line. Another important point
to note is that, with voice biometrics, there’s no
need for the user to share any personal or
confidential data to be authenticated. Their
voice sample is all that matters.
Overall, voice biometrics technology provides
a much safer and universally-accessible method
of securely authenticating customers. What’s
more, such intelligent AI-led technology is able
to pick up and recognise callers’ sentiment and
intent. If you’re calling your bank and asking
them to transfer a large sum of money over the
phone with an undertone of frustration in your
voice – let’s say that there’s a possibility you’re
being held at gunpoint – the technology will
give you a ‘lifeline’ by suggesting that the
system’s currently down and ask you to come
into one of the nearest bank brunches to
process the payment.
Technologies such as passive voice
biometrics go even further by facilitating
customer on-boarding. Instead of making the
user repeat a sample phrase several times over
until the system captures enough samples
required for authentication during the onboarding
stage, passive voice biometrics allows
for the user ‘voice print’ to be created during a
normal conversation.
Once the user gives their consent, the agent
can capture their ‘voice print’ and subsequently
verify the identity of the caller. Next time the
user calls the organisation, they can speak
freely to authenticate themselves – all while
resolving their problem and having a
meaningful conversation.
The technology provides a practically
seamless way of passing through security: it’s
quick, intuitive and secure.
Harnessing the power of AI
Voice biometrics technology has come a long
way in the last few years, not least thanks to AI.
AI-driven voice biometrics tech works by
ensuring a user’s unique voice (in a natural
language live interaction) is compared with the
voice print stored in a database in real-time
over the course of the entire conversation
based on numerous parameters. The solution is
therefore very difficult – if not nearly impossible
– to hack. Since there’s no set of static data
required in the interaction that could be
recorded, it’s incredibly difficult for a fraudster
to gain access to someone’s account or profile.
What’s more, voice biometrics can also be
used actively in the fight against the same
fraudsters. If an attempted fraud is detected,
it’s possible to use the audio obtained to create
the fraudster’s ‘voice print’, which will then be
added to a blacklist of fraudsters. The end
result is that anyone who has been caught
committing fraud over the phone will be
reported and obviously easily detected in the
system during any further attempt to do so.
As a method of detecting and discouraging
fraud, voice biometrics is an incredibly
convincing solution for many business sectors.
Above all, it’s the basis of a superior and userfriendly
customer experience.
Alongside these advantages, the great thing
about voice biometrics is that it doesn’t rely on
the user remembering a password or having a
physical token to hand. The technology can
recognise speech patterns and modulations
that are impossible for even the best
impressionist to mimic.
Of course, organisations don’t have to rely on
voice as their sole means of authenticating
customers. It’s both possible and advisable for
businesses, and in particular securityconscious
industries such as banking, to
combine voice with other methods of two-factor
authentication such as tokens and – yes –
passwords where and when appropriate.
Voice biometrics technology does promise to
solve one of the most pressing problems facing
organisations in a range of industry sectors:
how to deliver secure, yet seamless
authentication for the customer base.
“One of the key advantages is that there’s no need for
specialist equipment to use voice biometrics. The technology
is transparent and doesn’t require user or device activation”
19
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With more than 150 years’
experience, we stand for security,
sustainability and reliability
Our comprehensive product portfolio and
industry experience means we listen, we
know the on-site requirements and ask the
right questions to ensure that we come up
with smart, secure access solutions.
Entrance Systems
Mobile Access
Solutions
Electronic Access
and Data
Door Hardware
Interior Glass
Systems
Mechanical Key
Systems
Best In Class
Service
Safe Locks
Lodging Systems
dormakaba continues
to strive to become the
industry leader in innovation,
providing reliable access and
security solutions.
dormakaba UK & Ireland
T: +44 (0)1462 477600 E: info.gb@dormakaba.com
www.dormakaba.co.uk

FIRE SAFETY
Management & Installation
Fire Protection and Prevention
with Technology and Innovation
Special Supplement in association with:

FIRE SAFETY
Andrew Speake: National
Technical Manager at Aico, a Fire
Industry Association member
company. Andrew works closely
with a number of leading industry
organisations and assists with
R&D on new products
Improved Protection
and Clarification
Andrew Speake examines the
revised British Standard focused
on domestic fire alarms
BS 5839-6 is the Code of Practice for the
design, installation, commissioning and
maintenance of fire detection and fire alarm
systems in domestic premises. When it was first
introduced back in 1995, BS 5839-6 changed
everything. Whether you were a landlord, a
specifier or an installer, here at last was a clear and
detailed set of standards to be observed. The
contents of BS 5839-6 were quickly adopted and
have been standard practice since then in both
existing dwellings and new builds. The Building
Regulations and other guidance documents
reference this British Standard, so its importance
cannot be over emphasised.
BS 5839-6 was revised in 2004 and then again
in 2013, both times taking into consideration
technological developments and addressing Best
Practice accordingly. Its been around a decade
between each set of revisions so why, just six years
since the last set of revisions, was a new version
released this year on Tuesday 30 April?
The answer isn’t to be found in new technology,
but rather in the will of professionals in housing,
fire and safety to improve the level of fire
protection in domestic dwellings, which ultimately
provides residents with a greater chance of escape
unharmed from a fire in their home.
While there have been a number of minor
revisions within BS 5839-6:2019, plus multiple
definitions that have been updated throughout, the
biggest changes by far apply to the grades of
alarms and the type/level of protection for each
identified dwelling. The ‘Grade’ determines the
type of alarm to be used and the ‘Category’ the
level of protection required.
Changes to Fire Alarm Grades
Under BS 5839-6, fire alarms are classified into
grades from A to F. Grades B and E have been
removed in 2019, with Grade D being the common
for domestic properties that will form the focus of
this particular discourse.
Under the previous standard, Grade D required
one or more interlinked mains powered smoke
alarms (and heat alarms if required), each with an
integral back-up supply, with the back-up supply to
be delivered in the form of a rechargeable lithium
or alkaline battery.
Under the revised BS 5839-6, Grade D has been
replaced with Grades D1 and D2 which differ in
terms of the back-up power supply:
• Grade D1 calls for a tamper-proof standby supply
consisting of a battery or batteries, with lithium
being the standard battery type. These are long-life
battery cells lasting the recommended lifespan of
the alarm and are designed such that they cannot
easily be removed by the user. Grade D1 alarms are
the preferred option for social housing as they
remove the risk factor
• Grade D2, on the other hand, requires an integral
standby supply consisting of a battery or batteries
(usually 9 V PP3) which need to be replaced at
regular intervals by the end user throughout the
life of the alarm by
Changes to these grades provide greater clarity
for alarm specifiers and installers, which is very
much to be welcomed.
While Grade D alarms feature most heavily in
BS 5839-6:2019, Grade F systems also warrant
mention here due to changes in Scottish legislation
earlier this year which permits their use. Grade F
systems use only battery-powered alarms. As with
Grade D, Grade F has now been divided into F1 and
F2 in the same fashion as that noted above.
Minimum levels of protection
Under BS 5839-6, different classes of premises are
identified and the minimum grade of fire alarm
22
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system and category of fire protection provided for
that specific type of property are listed. It’s here, in
the 2019 revisions, that we’ve seen the biggest
changes that will have a major impact on what type
of fire alarms are fitted and where. In the main, this
is due to an increase in the category of fire
protection from LD3 where previously listed, which
requires one mains-powered optical alarm in the
hallway and another upstairs on the landing,
interconnected together, to Category LD2. LD2
involves additional alarm coverage, with a heat
alarm in the kitchen and a further smoke alarm in
the main living area, once again all interconnected.
This upgrade in fire protection is most notable
in existing rental properties and Houses in Multiple
Occupation (HMOs):
• Existing two and three-storey maisonettes and
houses in the rental sector have now been
upgraded from the low category of fire protection
(LD3) to the medium category LD2 and graded D1
(ie mains-powered alarm with tamper-proof battery
back-up power). New build properties of this
nature remain LD3 (unless a risk assessment
indicates otherwise)
• Existing HMOs have been set as the category of
LD2 whereas before it was a mixture of LD2 and
LD3 depending on the nature of the property and
inhabitants. Grade D1 is now the requirement
Other property types that have made an
appearance in the BS 5839-6 property
classification are supported housing and shortterm
holiday lets. Both are allocated the highest
category of protection (ie Grade D1, LD1).
“BS 5839-6:2019 is a Code of Practice for fire detection and
fire alarm systems in domestic premises, not a set of legal
requirements. There’s no penalty if an organisation or
individual chooses to ignore it and no date for ‘compliance’”
Other changes of note
Weekly alarm testing was previously recommended
in BS 5839-6, but this has now been changed to
monthly (apart from Grade A systems). Although
weekly testing of alarms remains ideal, it’s not a
realistic expectation, whereas monthly is far more
manageable and therefore likely. The important
message to note here is that end users should
continue to test their alarms at regular intervals.
Recommendations contained within the NFCC
Specialised Housing Guide regarding all fire
detection, alarm and transmission/signalling to an
Alarm Receiving Centre has been incorporated into
BS 5839-6:2019, which is useful and recognises
that valuable document.
Carbon Monoxide alarms have been
acknowledged for the first time in BS 5839-6 2019
as they’re increasingly been installed alongside fire
alarm systems or incorporated within them. BS
5839-6 states that mains-powered Carbon
Monoxide alarms conforming to BS EN 50291 and
installed in compliance with BS EN 50292 may also
be interlinked with the fire detection and alarm
system if the manufacturer of all the components
makes such a recommendation.
Implications for the future
BS 5839-6:2019 is a Code of Practice for fire
detection and fire alarm systems in domestic
premises, not a set of legal requirements. There’s
About the Fire Industry Association
The Fire Industry Association (FIA) is a not-for-profit
organisation. We’re the leading Trade Association for the fire
industry in the UK. The education and training that we offer
through our qualifications and industry-recognised courses
exists to provide you with a high level of knowledge and
understanding that will help in terms of developing your career and building your business.
Our courses are delivered by experienced professionals from the industry who can not only
deliver the courses, but also answer questions and provide real-life examples, in turn enabling
all delegates to deliver excellent results for their organisations.
Combined with our website (fia.uk.com), we aim to provide a service that contributes towards
and promotes technical developments in the industry. Standards are constantly being revised
and updated and it’s vital to stay up-to-date with the changes. By taking our qualifications and
courses and using our extensive Resource Library on the website, you can be sure that you’ll be
well informed of any recent changes as and when they happen.
Our range of professional qualifications and training programmes – along with our extensive
membership benefits – are all designed to support learners and their organisations to grow,
develop technical knowledge and increase their professional networks.
www.riskxtra.com
23

FIRE SAFETY
“We’ve lived by BS 5839-6 for almost a quarter of a century
now and the standard has served us well. There’s no doubt
that it has helped to save lives. BS 5839-6:2019 builds on the
success of the original document”
no penalty if an organisation or individual chooses
to ignore it and no date for ‘compliance’. However,
the standard is considered Best Practice and those
who choose to ignore it do so at their own risk.
Certainly, social housing organisations place great
emphasis on it and complying with it is regarded
as being essential.
Many RSLs have been moving towards LD2
systems over the past year in the anticipation of
the revisions and we’re now witnessing a large
number rewriting their alarm specifications
accordingly and planning upgrade programmes as
part of their overall process.
With the 2019 revisions, we’ve benefited from
greater clarity and, in a number of cases, an increase
in the level of fire protection. Of course, with this
comes a need for additional alarms per property
which has an associated cost, not just in alarm units,
but also in terms of installation. Some of this cost can
be mitigated by using wireless alarm interconnection
technology and by employing alarms that have been
designed to be quick and easy to install.
Control and maintenance
With larger fire alarm systems come issues over
control and maintenance as more alarms will need
to be tested. It’s important to be able to locate the
precise alarm which originally triggered. In these
cases, an alarm controller should be considered
(especially important if a Carbon Monoxide alarm
is included in the system). These wall-mounted
devices feature test, silence and locate features,
subsequently adding an extremely valuable extra
measure of controllability to an LD2 system.
We’ve lived by BS 5839-6 for almost a quarter
of a century now and there’s no doubt that the
standard has served us well. There’s also no doubt
that it has helped to save lives. BS 5839-6:2019
builds on the success of the original document
and, if adhered to in the correct manner, should
always ensure greater safety and even better
practice across the industry.
www.fia.uk.com
Takt is
true integration
Taktis® is Kentec’s most powerful and sophisticated analogue addressable
fi re panel. Intelligent and technically robust, the next generation Taktis 16L has
enhanced integration and networking capabilities designed to meet the current
and future needs of larger buildings and installations. As a truly Open Protocol
panel it offers installers and their customers maximum fl exibility in systems’
design, site-customisation and in the third-party devices that they use.
+44 (0)1322 222121 www.taktis.co.uk
24
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Evacuate everyone
EN54-23 Approved Fire Beacons
Sonos Pulse and Nexus Pulse devices contain Pulse Alert Technology,
Klaxon’s EN54-23 compliant visual notification for wall and ceiling
mount devices. Pulse Alert Technology provides visual notifications that
are unmissable and unmistakable, ensuring that everyone is notified of
a fire evacuation emergency.
Seminars
Klaxon currently run a certified EN54-23 CPD seminar for Consultants, Integrators and End Users.
Please contact us now to book a ‘lunch and learn’ EN54-23 CPD Seminar.
Phone +44 (0)1706 212524 or visit www.klaxonsignals.com/fire
EN54-3 Sonders & Beacons
Nexus 105/110/120 Sounders
High output sounders certified to EN54-3.
Sonos Sounder Beacon
Electronic sounder beacon certified to EN54-3.
VISIT US: STAND FX415

FIRE SAFETY
Pulse Alert Visual
Alarm Devices (VADs)
from Klaxon lower
installation costs,
making the latest fire
evacuation technology
affordable without
compromising on
system performance
Klaxon achieves
ISO 9001:2015
ahead of deadline
To ensure thet the business
adheres to the high standards
its customers and partners
have come to expect, Klaxon
Signals transitioned to the
new ISO 9001:2015 standard
ahead of the deadline of
Friday 15 March 2019.
The new standard focuses
on quality management,
ensuring that customers
receive consistently good
quality products, while at the
same time suppliers are
always strongly customerfocused.
It reflects the new
and different challenges that
businesses now face.
Klaxon Signals is the fire
safety brand of Texecom,
which has itself been ISOaccredited
with the BSI since
1996.
To view the certificate
access the QR code here:
Pulse Alert Technology
Fire alarm systems should be able to assist in
evacuating everyone from a given building.
Relying on audible fire alarm notification
alone, however, disadvantages those with hearing
impairments or individuals working or living in a
sound-reducing environment. Even something as
simple as wearing a pair of headphones could
prevent someone from hearing an audible fire
evacuation warning. To successfully evacuate
everyone from a building, fire alarms should signal
effectively using light as well as sound.
Klaxon Signals’ Pulse Alert Technology is a
beacon warning system which produces a light
output that can protect most rooms with just a
single device. Using new LED lighting technology
derived from automotive applications, it disperses
light evenly and efficiently, in turn maximising its
effectiveness. Its patented electronic design also
maximises electrical efficiency and reduces
current consumption, minimising the
cost of ownership and allowing
more devices to be installed on
a single alarm system.
Pulse Alert Technology
provides all the benefits that
an EN54-23-compliant system
can bring, while answering all
of the design challenges in
doing so. This means a greater
coverage area with lower current
consumption in tandem with greater
flexibility for system designers. There’s also the
benefit of reduced cost of ownership for end users
with no compromise on evacuation notification
performance.
Pulse Alert: how it works
Pulse Alert is able to provide EN54-23-compliant
visual alarm signalling without any increase in
power consumption because of three essential
technological breakthroughs:
• Intelligent Power Management Pulse Alert
converts power intelligently, minimising power
usage and presenting a near-perfect current source
to fire alarm panels. This means the Sonos Pulse
and Nexus Pulse VADs require less power than
previous models, while also exceeding EN54-23
light output requirements
• LED Drive Pulse Alert features the latest highpower
LED technology and advanced LED Drive
circuitry, further improving efficiency, light output
performance and long-term device reliability.
Sonos Pulse and Nexus Pulse LED circuits are both
designed to provide over five years of continual
operation without any degradation of light output
• Lens Technology The optics for both ceilingmount
and wall-mount versions are optimised to
produce an even light dispersion over the covered
area. This minimises ‘hot spots’ and ensures that
all of the available light is contributing towards
alerting people of any active fire emergency
Extent of coverage
The simpler an evacuation system is, the more
effective it’s likely to be. Sonos Pulse and Nexus
Pulse fulfil evacuation requirements with just a
single device for most rooms. Ceiling-mounted
devices are rated at 15 metre-diameter coverage,
while wall-mounted devices can cover an 11.5 x 11.5
metre square room. System design
requirements are therefore
made easier, evacuation
messages are clearer and
more people are protected
than ever before.
Energy efficiency
Pulse Alert technology
ensures that Klaxon Signals’
VADs notify all personnel of a
fire emergency, while also reducing
the power consumption of each device.
Ultimately, this means that systems can be
upgraded without imposing any restrictions on the
number of devices used or otherwise compromising
system performance in any way.
Low power consumption is vital to fire system
designers and installers – Sonos Pulse and Nexus
Pulse ensure that all buildings can provide the very
best standards of fire evacuation.
Low installation costs
Pulse Alert VADs lower installation costs, making
the latest fire evacuation technology affordable. A
wider coverage area per device reduces both the
number of devices needed and expensive cabling
requirements, while low current consumption
removes the need for additional power supplies.
With a greater coverage pattern, fewer devices
are required to cover open areas. Sonos Pulse
ceiling-mount units have a 15-metre coverage
diameter capable of covering a 10 x 10-metre room
with a single device.
26
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UPGRADE
TO VOICE
WITH
Fire-Cryer Voice Sounders
• High quality speech reproduction
• Single or multi-message options
• Ideal for lockdown alert systems
• Easy to upgrade or new install
• EN 54-3 approved
• Manufactured in UK by Vimpex
Fire-Cryer Voice Sounders
Voice Message
Controllers
Fire-Cryer Voice
Sounders
Mini Fire-Cryer Base
Sounder
Available with or
without VIDs
World class fire evacuation,
signalling and building
infrastructure system
products.

FIRE SAFETY
Lockdown Alerts: The Message is Clear
A growing number of UK schools are being exposed to major
incidents or threats of violence on the premises. As this
trend sadly continues, it’s not just schools that need to have
a robust dynamic lockdown alert system in place should an
event occur: medical and healthcare facilities,
manufacturing plants, offices and, indeed, any public
buildings could benefit from such systems
“Vimpex’s Fire-Cryer
Plus offers a simple,
fully-synchronised and
cost-effective voice
evacuation solution for
end users”
28
Many organisations use a fire bell or a
sounder to double-up for a host of alerts
from school class to factory shift
changes, as well as emergency situations such
as evacuation and lockdown. Using the same or
similar alarm sounds for a range of different
alert scenarios can be confusing to building
occupants. Is it the fire alarm? Is it an
emergency exit alarm? Or a public safety alert?
It also goes against Government
recommendations for lockdown procedures. In
the event of a possible violent intruder on the
premises, the last thing any organisation wants
is people streaming out of buildings and
gathering outside at assembly points. A
dynamic lockdown alert system ensures that an
emergency message can be broadcast over
multiple floors and even multiple buildings
simultaneously, such that occupants across the
whole premises are able to react instantly.
While some recommend that the use of fire
alarms should be avoided to reduce the chances
of an incorrect response to an incident, the
infrastructure of fire alarm systems can be
particularly useful for the sending of secure and
fully-monitored messaging.
Existing cabling can be used to either
support a separate lockdown system or the
existing alarm devices can be retrofitted with
voice sounders able to broadcast fire, class
change and lockdown messages in one product.
There’s also the added benefit of having a
system that’s fully-monitored, battery backedup
in cases of power failure and fully serviced,
with sound outputs designed to existing British
Standards such a BS 5839-1 for good coverage.
Voice evacuation systems: The
message is clear
Vimpex’s Fire-Cryer Plus offers a simple, fullysynchronised
and cost-effective voice
evacuation solution. Whether retrofitted into an
existing installation or as part of a new system
design, the four unique Fire-Cryer Plus models
can be fully integrated into the fire alarm system
and work on a conventional two-wire bell circuit.
With multiple sounder circuit
synchronisation, up to seven pre-recorded
messages are available in a single sounder. A
fire alarm system can be expanded to include
inputs for a range of alerts or announcements,
including bomb alerts, terrorist threats, coded
warnings, water leakage alerts, class change
announcements, system tests, ‘all clear’
announcements, machinery shut down
warnings, Health and Safety reminders and, of
course, ‘fire’ alarm messages.
Vimpex’s Fire-Cryer is a very versatile
product: it can be used as a drop-in replacement
for basic tone sounders or as part of a
sophisticated engineered solution. When
specified as a multi-message system, the Fire-
Cryer has been used extensively in schools (for
fire, lockdown and class change), Shopping
Centres, museums, on the London Underground
and also for a raft of mixed-use residential,
retail and commercial spaces.
Established in 1994, Vimpex is an
independent manufacturer and distributor of
fire detection, alarm and evacuation products
and accessories. The company produces and
distributes a range of high quality evacuation,
signalling and building infrastructure system
products, both Vimpex-manufactured and
supplied by its manufacturing partners
www.vimpex.co.uk
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FIRE SAFETY
Kentec systems help to keep Brenntag UK & Ireland safe
A highly sophisticated Taktis fire alarm and control panel from Kentec is
providing the highest levels of fire safety for Brenntag UK & Ireland
Brenntag is a market leader in chemical
distribution with a global network of more
than 580 locations across 73 countries. Its
North East team moved into the new site in
Sunderland (one of the company’s 24 sites
across the UK and Ireland) last December.
Pitts Wilson, the electrical contractor, was
approached by Brenntag to recommend and
install a comprehensive fire safety and alarm
system for the entire site. The business selected
Kentec’s technology as an integral part of the
installation which has since assisted Pitts
Wilson to pass a BAFE/National Security
Inspectorate inspection.
Kentec’s Taktis panel ranges from two to 16
detection loops to provide up to 144 zone
indicators and can network up to 128 panels. Its
enhanced integration and networking
capabilities mean that it’s able to meet the
current and future needs of the largest sites.
Mark Ellse, fire systems manager at Pitts
Wilson, commented: “The flexibility of the Taktis
panel makes it very simple to install and
commission, and because it’s fully open
protocol it’s also fully integrated with the
Hochiki systems on site.”
Ellse added: “The touch-screen display is
easy for the customer to use and understand,
especially in an emergency. Along with providing
a great system, Kentec also afforded excellent
customer support throughout the project.”
Kevin Swann, managing director at Kentec,
believes that Taktis is the ideal solution for large
and complex sites and infrastructure.
Swann said: “The scalability of Taktis means
that it provides a future-proofed solution able to
expand and develop in line with Brenntag’s
requirements. As it’s truly open protocol, it
provides installers and end users alike with
maximum choice in their system design.”
“The scalability of
Taktis means that it
provides a futureproofed
solution”
www.kentec.co.uk
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Advertisement Feature: HVM
Protecting Your World
Frontier Pitts is the award-winning British
manufacturer of security gates, automatic
barriers, road blockers, rising and static
bollards, pedestrian control gates and
turnstiles, as well as the Anti-Terra Hostile
Vehicle Mitigation (HVM) range which has been
successfully IWA 14 and PAS 68 impact-tested.
Here, the company explains some of the specific
solutions on offer for end users
From its UK headquarters in Crawley, Sussex, Frontier Pitts
can provide a complete range of services for security and
risk managers including design, site surveys, manufacture,
installation and maintenance.
Since 2004, the company has fulfilled its customers’
requirements to protect their sites from acts of terrorism
involving Vehicle-as-a-Weapon (VAW). Today, the company has
the complete range of its impact-tested systems listed within the
Centre for the Protection of National Infrastructure’s catalogue.
That list includes a range of HVM solutions designed to
mitigate VAW-style attacks. Frontier Pitts’ Terra gates, barriers
and blockers are emboldened by a wide range of rising and static
Terra bollards, all of which havel been successfully impact tested
to IWA 14 and PAS 68.
One of the company’s latest products is the HVM PAS 68 Terra
Quantum side-folding retractable bollard solution. With a
shallow foundation depth of only 450 mm required on site, the
Terra Quantum bollard has been successfully PAS 68 impact
tested and halts a 7.5-tonne vehicle travelling at 30 mph (48
kph), resulting in zero penetration.
Frontier Pitts has also designed the LPS 1175 bi-folding and
sliding Platinum security gate range to Security Rating 2 and 3
(which are proven to withstand forcible attack by an intruder
using readily available hand tools).
The Terra Diamond turnstile boasts a Security Rating of 3 and
4 and has been approved for Government use. Interested parties
should contact the CPNI direct (www.cpni.gov.uk).
All of these products are also Secured by Design (the police
service’s ‘designing out crime’ initiative) accredited.

Advertisement Feature: HVM
Innovation in HVM
While it’s not possible to secure every single
street against vehicles being used in a criminal
capacity, Heald outlines precisely why it’s
absolutely imperative for security professionals
and town planners alike to work together on
ensuring risk mitigation at key locations
Deployed as a tactic by terrorists acting in a lone wolf
capacity, vehicle-based attacks are also now increasingly
being used for other crimes (including ram-raids) and even
as a means for assault. Securing key locations not only reduces
the risk of harm from potential vehicle attacks, but also plays a
vital role in creating a safe haven for people gathering together
for public events and encourages footfall on High Streets.
The challenge of providing effective security measures which
work in built environments had also been an ongoing challenge
for the hostile vehicle mitigation (HVM) industry. That is until
Heald launched the only sliding bollard solution, known as the
Matador, which can be installed both via shallow mount and
surface mount technology.
Stockton-on-Tees and South Tyneside have already installed
sliding bollards around key areas to provide safe High Streets
and outdoor event spaces on a permanent basis having opted
for shallow mount installations which take into consideration
issues with underground infrastructure.
Cities such as Sheffield temporarily installed the Matador, in
this instance to protect the World Snooker Championships
following the bollards’ installation at the 2012 London Olympics.
Such high security measures often result in a high carbon
footprint, but Heald has continued to innovate the Matador in a
bid to minimise the product’s environmental impact. The electromechanically
operated Matador requires zero oil and uses up to
80% less electricity.
With readily available access to vehicles, it’s unlikely that they
will cease to be used for criminal purposes, which is why it’s
crucial the industry continues to innovate and provide end user
solutions that seamlessly fit in with their surroundings.
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RISKXtra
Access Control: Corporate Offices
There are a range of buildings that house
corporate offices – from smaller, single-use
structures that accommodate one business
through to large multi-story, multi-tenancy
blocks. In addition, these offices could be used
for a range of businesses. Some may simply
play host to marketing teams and act as a
home base for a company’s IT Department,
whereas others could be used as data banks for
large organisations that contain a wealth of
sensitive personal and financial data.
With so many varying needs, choosing the
ideal security solution can become a daunting
task. However, working closely with an
experienced manufacturer of security hardware
can ensure the end user’s confidence in their
choice and the safety of a building’s occupants
and contents. What, then, are the options?
Revolving doors
Often found in multi-storey office blocks, there
are two types of revolving door offered by
access solution manufacturers. The first is a
standard revolving door, which has the
preliminary purpose of keeping adverse
weather outside while at the same time
allowing consistent, open access to the
building. As the door is never fully “open”, it
keeps out noise, rain and wind, while also still
allowing for a continuous flow of people traffic.
These types of doors are typically used to
gain access to a reception area that will have
further internal security behind.
The second type is a security revolving door.
Equipped with card readers, sensors and other
security measures, these revolving doors are
specifically installed with the intention of
regulating access to a building and to prevent
‘tailgating’ such that only one individual will be
permitted to enter at a time, with sensors
detecting if a second person has tried to follow
close behind. If that scenario is detected, the
door will lock down and refuse admission.
To further improve security, regardless of the
type of revolving door installed, today’s
solution manufacturers can offer these doors
with attack-rated and bullet-resistant glass.
To select a revolving door that’s right for your
building, it’s very important to approach
leading manufacturers at the early stages of the
design process and inform them of how the
doors will be used, the footfall they experience
and also, from an aesthetic standpoint, how the
door will need to look. By providing these
details early on, the ideal solution can be
specified on schedule and to budget without
costly delays or amendments down the line.
For more stringent security measures, such
as in those office developments where financial
In Full Control of Access
With a range of security systems on offer for corporate office
buildings, it can be difficult to establish which one to specify.
On that basis, Stephen Littlewood explains the different
system options available for practising security and risk
managers and outlines where they’re commonly specified
information and Data Centres are stored, an
ideal solution would be a security interlock.
The highest level of security available for
corporate offices, this two-door system requires
an individual to present their identification card
or number to the scanner or keypad and the
first door opens. Once inside the interlock
chamber, the first door will close and lock,
which then allows the second door to open and
the authorised individual to enter the premises.
Only allowing one person in at a time through
a combination of space limitations and a range
of sensors built into the system, these are highend
security solutions that require minimal
space and are ideal for buildings experiencing
low traffic and containing sensitive information.
In addition to this, manufacturers will supply
these interlock solutions with attack-tested and
bullet-resistant glass to ensure robust
protection of a building’s occupants and the
equipment contained within.
Turnstiles for access
Having been around since the early 20th
Century, turnstiles were originally used as a
means to keep livestock penned-in to areas
while allowing people to freely move in and out.
Since then, while they’ve developed to
incorporate identification and authorisation
Stephen Littlewood:
Specification Team Manager at
dormakaba
33
www.riskxtra.com>

x
RISKXtra
Access Control: Corporate Offices
technology, the mechanics have remained
essentially the same. In essence, turnstiles use
fixed arms to create physical restrictions of
space to prevent unauthorised entry.
The most typically used type of turnstile,
often seen in entrances to office car parks or
through reception areas, is a waist-high
turnstile. With a sensor located either inside or
on top of the panel beside it, the turnstile then
turns once to allow one person entry. Due to
the tight space between arms, this means
tailgating isn’t going to be possible.
More robust alternative
However, waist-high barriers do have the risk of
being jumped over due to their low height.
While this is unlikely to be a risk in a reception
area or the area connecting an office to its car
park, security and risk managers operating in
corporate offices with more sensitive data or
car parks that are also connected to public
spaces may want something more robust to
protect occupants and vehicles.
In this instance, the correct turnstile to be
used would be a full-height turnstile.
Commonly around 2.1 metres in height, these
are installed with a high fence or wall either
side in order to eliminate the risk of someone
being able to jump the turnstiles.
Full-height turnstiles are also available in two
different options – High Entrance/Exit Turnstiles
(HEET) and Exit-Only. HEET turnstiles can rotate
in both directions and allow two-way traffic,
whereas Exit-Only turnstiles only work in one
way and don’t allow re-admission subsequent
to someone exiting the building.
However, for office use, these will typically be
HEET turnstiles to allow optimum access for
authorised individuals.
Speed gates
Speed gates are the most commonly used form
of access control solution to be found in a
corporate office environment. Using glass door
leaves and barrier sensors, these are often
found in the reception areas of large, multistorey
corporate buildings.
With additional waist-high sensors in either
side of the barrier, tailgating will not be
possible so the gates only open for one person
at a time. For extra peace of mind,
manufacturers can also offer a further option of
having larger sensors put in place in order to
tighten the gap between individuals passing
through the barriers.
To know which type is most suited for a
particular project, it’s best to discuss the
options with a manufacturer early on in the
design process. During this time, they can
establish the amount of footfall the barriers will
see, ascertain exactly what level of security is
required for any data or items inside the
building and how much space that’s available in
the area concerned for installation.
For example, if it’s a high traffic building
which needs to allow through a frequent
amount of authorised personnel, more speed
gates will be required to facilitate less delays
for colleagues entering the building.
Another example will be the level of external
security available in the area. For instance, a
reception area that’s manned on a constant
basis by, for example, a security officer will
likely require standard height door leaves of
around waist height as the chances of someone
trying to jump over the barriers are slim.
However, if the reception area isn’t manned
by a physical presence, or the offices behind
the gates contain sensitive data, it’s
recommended that glass door leaves up to a
height of 1.8 metres tall be deployed. At this
height, and with the space in-between gates
being limited by slim barriers, the chance of
someone jumping over the gates is eradicated.
For interior use only
It’s also crucial to note that speed gates are
strictly for interior use only. Due to the sensitive
nature of the sensors, stray debris from rain,
leaves or dirt could interfere with the barriers,
thus eradicating the level of security.
Corporate offices come in all shapes and
sizes – from multi-tenancy buildings that house
many different companies to singular offices
that contain highly sensitive data and computer
banks. All must have tight security in place to
prevent unauthorised personnel from entering.
To ensure the most appropriate system has
been specified, it’s crucial for security and risk
managers to engage in early discussions with
leading manufacturers of access control
regimes who’ll be able to supply a system
solution that allows workers to enter and exit
their place of work with ease and remain safe.
“Speed gates are the most commonly used form of access control
solution to be found in a corporate office environment. Using glass door
leaves and barrier sensors, these are often found in the reception areas
of large, multi-storey corporate buildings”
34

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Facilitating Means of Escape
Under Article 14 of the
Regulatory Reform
(Fire Safety) Order
2005, the designated
‘responsible person’
must ensure that
“routes to emergency
exit from premises and
the exits themselves
are kept clear at all
times”. The provision
of a clear and
straightforward means
of escape is vital for
life safety. As Liam
Hunt points out, any
failure to do so can
prove to be immensely
costly – in every sense
of the word
The importance of effective escape routes is
highlighted by British engineer and civil
servant Dame Judith Hackitt in her
Independent Review of Building Regulations
and Fire Safety. “One of the significant risks
created by these emergency situations,”
observes Dame Judith, “is the possibility of
panic resulting in crowding in escape routes
and at exits where people may be put at risk of
significant harm – emphasising the importance
of ensuring that routes and exits have been
designed, specified and constructed with this
risk in mind.”
The Independent Review’s final report –
published in May last year – was commissioned
by central Government following the Grenfell
Tower fire in June 2017 in order to make
recommendations on the future regulatory
system. In addition to a new regulatory system,
Dame Judith also outlined the need for clear
responsibilities (a lack of clarity on roles and
responsibilities when it comes to buildings’
safety was, according to Dame Judith, one of
the circumstances that realised the Grenfell
Tower disaster), more rigorous enforcement
powers for monitoring building safety, more
effective product testing and better
procurement practices.
All emergency routes and exits must lead as
directly as possible to a place of safety and be
adequate for everyone to escape quickly and
safely, but far too frequently it appears that
escape routes are becoming makeshift storage
areas, while fire safety is itself becoming
something of an afterthought.
A disregard for the fire safety regulations can
have dire consequences. Back on Tuesday 8
May 1979, a fire ripped through Manchester’s
flagship Woolworths’ store opposite Piccadilly
Gardens. A number of fire safety failures
caused the death of ten people inside the
premises and left 47 individuals with injuries.
It’s believed that the fire was started by a
damaged electrical cable, which had furniture
stacked in front of it. An inquiry showed that,
although the store’s fire precautions met all
legal requirements, the spread of the fire and
the high number of casualties were in part due
to the absence of measures such as a fire
sprinkler system to stop the spread of the fire
from the Furniture Department and the use of
polyurethane foam in the furnishings – a
material which is highly highly toxic, but cheap
and (at that time) legal for use in items of
furniture. This episode would have
consequences for later legislation.
Emergency exits were poorly marked. Some
exit doors required a key, while others had
been locked to prevent shoplifting. Those
attempting to flee the toxic smoke were unable
to escape through the very doors that were
there to save them. People actually died within
touching distance of the emergency exits.
As we’re all well aware, tragedies involving
flawed fire safety are not confined to the
history books. Some 40 years later lessons
have seemingly not been learned. Escape
routes and exits continue to be misused.
One popular High Street retailer was ordered
to pay almost £70,000 after an escape route
inside one of its stores was reduced to just 30
cm by the ‘dumping’ of crates and stock, while
a care home in Somerset was hit with a
£100,000 fine after fire doors and escape
routes were found to be blocked.
Preventing misuse
In addition to emergency lighting and dedicated
signage, extra precautions can be taken to
prevent misuse. Door alarms may be fitted to
vulnerable emergency exit doors. The alarmed
devices are a highly effective way in which to
alert the management team of any
unauthorised exits and entries through
emergency exit doors.
Text and symbols act as an additional
deterrent to misuse, with the unit serving as an
inexpensive security device helping to guard
36

Access Control: Emergency Exits and Evacuations
against theft, safeguarding escape routes for
real emergencies and eliminating the
temptation to lock emergency exits to
discourage would-be thieves.
To comply with current regulations and
ensure adequate means of escape, emergency
egress must not rely on the operation of an
access control system that requires the use of
an electronic key or other means.
In case of emergency
In case of emergency, appropriate override
arrangements must be in place to maintain a
clear means of escape. This is particularly
important in the case of fail-secure locks. The
provision of such a device is normally found in
the form of a green break glass unit. This is in
accordance with BS 7273-4 which requires a
green break glass point that provides a reliable
override control and a secure route to safety.
Even in those instances where a fail-safe lock
is employed (and whereby an emergency door
is wired such that, when a fire alarm sounds,
the door automatically opens) it’s still Best
Practice to install a break glass Call Point next
to the exit in case of any failure with the fire
alarm system. This is also important for
emergency scenarios not related to fire.
Opening an access control-monitored door
through the operation of an emergency door
release break glass unit will result in an alarm
event. This is, of course, useful in a real
emergency situation, but can create nuisance
false alarms when the unit’s confused with a
non-emergency switch for releasing an
electronically locked door.
BS 5839 and Call Points
Additionally, BS 5839 recommends that fire
manual Call Points should be located on all
final exits. Due to this close proximity, some
false alarms occur when an individual fails to
distinguish the difference between the two.
This was just one of the findings noted by the
Building Research Establishment (BRE) in its
research into the causes of false fire alarms,
which cost the UK an estimated £1 billion every
year. The BRE’s research project entitled ‘Live
Investigations of False Fire Alarms’ revealed
that: “Some false fire alarms arise from
accidentally trying to use a manual Call Point to
release an electronically locked door, rather
than the normal control provided for this
purpose, or the emergency override.”
The latest Home Office figures reveal that
there were a total of 14,600 false fire alarms in
2018-2019 caused by a person ‘accidentally or
carelessly’ activating apparatus. That’s the
highest figure for over five years and
“Fitted with an alarm, the tough covers can prevent
malicious and accidental activation while acting as an
additional pre-alarm in a real emergency scenario”
demonstrates an increase of 491 on the
previous year.
Break glass units are particularly vulnerable
to accidental activations in high volume areas
such as busy corridors where a stray bag or a
misguided trolley can easily knock and activate
a Call Point. Call Points with a re-settable
element that mimic the feel of breaking glass
without the need to replace sensitive broken
parts help to save both time and money.
Appropriate signage
BS 7273-4 recommends that, in situations
where the break glass unit is likely to be used
by persons other than trained staff, appropriate
signage must be provided and should read: “In
emergency, break glass to open door” (thus
distinguishing it from a fire alarm Call Point).
However, signage is often ignored or easily
overlooked, meaning that the threat of
accidental activation persists. In these
situations a more robust approach to tackling
false alarms is required. Polycarbonate covers
can retrofit over a break glass Call Point, in turn
preventing the emergency door release from
being used in non-emergency situations.
Fitted with an alarm, the tough covers can
prevent accidental and malicious activation
while acting as an additional pre-alarm in a real
emergency scenario. Covers can even be
embedded with a ‘Glow Guide’ making it easier
to locate the break glass unit in unlit areas.
This embellishes any emergency exit lighting.
Maintaining a balance
In regards to fire safety, a recent revision to BS
5839-1:2017 recommends: “All manual Call
Points should be fitted with a protective cover
which is moved to gain access to the frangible
elements.” It’s advisable that the same
recommendation would be suitable for an
access control application.
Anchored by legislation, technical standards
and research, emergency exits and escape
routes are fundamental to life safety. Although
maintaining a balance between security and fire
safety can be difficult, green break glass units
provide a solution.
While the use of such apparatus can
contribute to unnecessary false alarms, options
are available to negate misuse, allowing for an
effective partnership between access control
and means of escape and helping to save lives.
Liam Hunt:
Marketing Executive (EMEA) at
Safety Technology
International (STI)
37
www.riskxtra.com>

x
RISKXtra
The Changing Face of Security Services
Better Screened, Better Trained, Better Paid
for everyone and working hard to increase
gender diversity in a male-dominated industry.
Recruitment, selection and screening
processes simply must reflect the importance
and value of the role of the security officer. In
an age where open source intelligence is
becoming the norm, security providers
increasingly use leading-edge technology to
provide an enhanced level of screening.
Security services is an
industry where,
historically, pay is low
and employee
turnover is high. It’s
where officers regard
their role as a job
rather than a career.
Does this sound like
the professional
security services
industry in which we
work? Craig Robb
examines the
importance of
perception

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The Changing Face of Security Services
Appealing to Generation Z
from being helpful in driving valuable talent
into our business sector.
Now more than ever we need to provide easy
access to the digital resources and
opportunities available and really reach the
foundations of connectivity for our future
security professionals.
With security playing a part in most people’s
everyday lives, be it setting the house alarm,
reporting a phishing e-mail or watching the
latest episode of Line of Duty, we do seem to
find it challenging to be a career of choice for
the next generation. If we’re to become more
attractive, it’s ourselves who must make the
sector more appealing. Tired offices with
outdated management styles and/or promotion
based on length of service don’t make the cut
any longer and need to be banished to the past.
Four generations are
now employed side by
side – Baby Boomers,
Generation X,
Millennials and
Generation Z – and
each go to work with
their own set of values
and attitudes. Neill
Catton explains why
Generation Z will
become increasingly
important for the
security sector
Neill Catton:
Managing Director of CIS
Security
With a surge of Baby Boomers gradually
retiring, Generation Z are the young
recruits of today and the future
candidate base. To compete for these
candidates now and into the future, employers
in the security industry need to tune into this
generation’s unique characteristics.
One of the most distinctive features of
Generation Z is that they’re the most technically
literate and technologically ‘savvy’ generations.
Having been immersed in technology and the
digital world from birth, they’re continually
wired and plugged-in and have finessed multitasking
to the Nth degree.
I recently spoke with Rick Mounfield (CEO of
The Security Institute). The Institute has
produced a video regarding careers in this
sector. This shows a wealth of opportunities for
aspiring security professionals.
While the content and commitment in the
video are excellent, I believe that this should be
shared on a far greater stage. Rick confirmed
that the video is being rolled out through Job
Centres and links with the Security Industry
Authority as well as the DWP. Further steps are
needed to promote this good work to attract
what I see as untapped talent in Generation Z
(ie 15 to 25 year-olds).
Generation Z’s members expect to access
information differently compared to previous
generations, which ultimately translates into a
different perception towards future job
perspectives. They’re looking for quick access
and ease of use. A couple of clicks and, if it’s
not there, attention could be focused on a
parody security clip on YouTube which is far
Employee-focused
We must make our industry more employeefocused,
have flexible working arrangements
and invest in both technology and training and
development. If we want to attract some of the
best talent and empower it, we need to emulate
what the best can offer. Simple touches like
more welcoming facilities, more tangible
performance plans, mentorship and
meaningfulness in what our people do are key.
Continuous appraisal processes are what the
younger generations seek.
This is also a call to action for all security
services companies to engage with local
schools. Maybe find a particular sixth form with
which you can engage and offer opportunities.
The desire for apprentice schemes is
increasing. Although the Apprenticeship Levy is
challenging, there’s scope to fund leadership
training and develop the supervisors, managers
and specialists of the future.
We must go to the source. We face stiff
competition from the ‘new tech’ and the
perceived glamour that goes with this.
Generation Z will become an increasingly
important segment of the future of the security
world so we must devise strategies to attract,
train, engage and retain a motivated pool of
professionals coming from such younger
generations. Access the Institute’s video at
https://www.youtube.com/watch?v=Fxx4wy7a
FBc. Pass the link on to every contact you know
who may have direct involvement with school
leavers and graduates.
I’m sure we’ll be able to reap the rewards
coming from it in business performance and the
quality of the security services provided.
40

Real-Time Analysis
SECURITAS
INTELLIGENCE UNIT
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24/7 Reporting

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Meet The Security Company
upwards of 30 countries, delivering the best
possible service designed to meet and,
ultimately, exceed the needs of our clients.
This is the twenty first
instalment in a series
of articles for the
readers of Risk Xtra
where we shine the
spotlight on NSIapproved
businesses
for the benefit of risk
and security managers
who purchase security
guarding as well as
systems-focused
solutions. Answering
our questions on this
occasion is Jacqui
Paice, managing
director of Apleona
HSG Facility
Management UK
About the National Security Inspectorate
Risk Xtra: Can you briefly describe your
business’ activities and what you consider to
be your USP as an organisation?
Jacqui Paice: Apleona HSG Facility
Management, which is part of the global
Apleona Group, is a UK and Ireland provider of
integrated facilities management. With a client
base that extends across more than 250 UK and
Ireland operational sites, we employ circa 3,000
members of staff to deliver service solutions
that work for our clients.
Our service solution is tailored to deliver
facilities management and workplace services
that focus through a model of self-delivery. We
provide a full range of hard and soft services for
private and public organisations across a range
of sectors, including corporate, retail and
Shopping Centres, banking, pharmaceuticals,
engineering and processing, education, local
and central Government and hospitals. Critical
and non-critical environments are covered.
Apleona in the UK and Ireland uniquely
benefits from being part of a leading European
real estate and facility management company.
With this pan-continental support, we’re in the
fortunate position of being able to work
alongside more than 20,000 colleagues in
The National Security Inspectorate (NSI) is a wholly-independent, not-for-profit
company limited by guarantee and operates as a UKAS-accredited certification
body specialising in the security and fire safety sectors.
For over 40 years, the NSI has served to protect businesses, homeowners
and the general public alike, raising standards by providing robust and high
quality audits of both security and fire safety service providers.
Risk Xtra: What do your clients value most
about the services you deliver?
Jacqui Paice: As a trusted service provider, our
clients value how we optimise their workspace
and our quality assured self-delivery capability,
which is strengthened by smart technology.
In addition, our open and honest approach
towards business and the reassurance that our
service delivery is underpinned by one of
Europe’s leading estates and facilities
management companies is highly significant.
Risk Xtra: How do you feel accreditations
have assisted your company?
Jacqui Paice: The accreditations that Apleona
has for the services we provide, for example
Approved Contractor Scheme (ACS)
accreditation with the Security Industry
Authority (SIA) and NSI Gold for security, are an
indication to potential clients that we provide a
high standard of customer service and
compliance with security legislation.
In addition, the high marks achieved in the
external auditing of the company, placing the
business in the Top 5% of all ACS-accredited
companies, absolutely demonstrates the
importance that Apleona as an organisation
places on achieving and maintaining a high
level of customer service.
Risk Xtra: Specifically, what value does ACS
registration and NSI Guarding Gold approval
bring to your business and its clients?
Jacqui Paice: SIA ACS approval is not only a
source of confidence for buyers of security
services as they seek to select a trusted
provider, but it also offers an excellent
framework for setting, improving and
monitoring our own standards.
Additionally, it has key links to our certified
9001 Quality Management System.
SIA ACS approval is voluntary and positions
our company as having been independently
assessed to meet a recognised level of
performance. Being approved to SIA ACS
demonstrates our committment to customer
service and compulsory employee licensing.
42

Meet The Security Company: Apleona HSG Facility Management UK
In association with the
Risk Xtra: In practice, what are the main
differences between ACS registration and NSI
Guarding Gold approval?
Jacqui Paice: The SIA introduced the ACS to
raise performance standards within the security
industry. The ACS is the quality benchmark
within security, and sets out criteria that
companies must adhere to in order to be SIA
ACS registered. This is referred to as the
Standard approval.
Apleona is further accredited to NSI Guarding
Gold that enables the company to apply for the
ACS accreditation via the passport scheme,
which is officially defined as follows. Under
Routes to Approval on its website, the SIA
explains: “An accredited ACS passport scheme
is an alternative to the standard route to
approval via a scheme managed entirely by an
assessing body. A passport scheme has
additional requirements and benefits and adds
value to private security industry businesses.
Assessment bodies (of which the NSI is one of
only four) are able to certificate businesses
against a variety of standards independently to
us. Some relate specifically to the security
industry, while others are more general
business or quality standards. A passport
scheme will specify the standards required and
any other criteria required to be met in order to
achieve certification. These are often called
approval criteria.”
The definition continues: “The assessment
body will compare its passport scheme
requirements to those of the ACS. Where there
are gaps, it must address these. The
assessment body will do this by specifying
additional requirements. These are often
referred to in a separate document called a
passport specification. A range of standards,
together with the assessment body’s other
criteria and passport specification, make up
their ACS passport scheme. This is the passport
scheme we have accredited as being equivalent
to or better than the ACS standard route. Where
the assessment body has assessed a business
against its passport scheme, and the business
has met the passport scheme requirements, the
assessing body will then issue a passport
certificate. This certificate can then be
submitted to us as part of an ACS application.”
It should be noted that NSI Gold
accreditation is recognised as the most
stringent accreditation to obtain in the security
industry. In addition, NSI Gold approval
signifies that, as well as complying with
industry-specific standards, a company
operates a Quality Management System (no
written QMS is required under the ACS, only
that an organisation will have to demonstrate
to an assessor how its chosen methods are
effective in delivering high levels of customer
satisfaction and a sustainable business) and is
compliant with BS EN 9001.
Risk Xtra: How do you feel technology has
changed the industry over the last couple of
years and what do you believe will be the
direction of travel in the future?
Jacqui Paice: Technology has provided a
potentially safer working environment for
security personnel, a good example of which is
the radio-based ‘Man Down’ system used
primarily by lone workers. ‘Man Down’ uses a
tilt-switch (special motion sensors) in the radio
which can detect and alarm in the following
circumstances: when the user isn’t moving,
when the user is moving more than what’s
considered to be normal and when the radio is
positioned in a different angle than usual for a
defined period of time.
Another good example of technology
bringing about positive change is through
body-worn video cameras whereby the wearer
activates the system when they feel they’re
entering into potential conflict situations. This
system not only records what’s seen, but also
what’s said and ensures that the wearer acts in
a correct and proper manner while also
providing vital evidence to the police service
and wider authorities should this be required.
Security innovations in the future will
concentrate on the cyber realm, access control
systems to include intruder alarm security,
enhancements to CCTV systems – for example,
facial recognition that’s 100% accurate –
counter-terrorism measures and a form of
technology that could potentially remove the
need for a physical security presence on site in
its entirety.
Risk Xtra: When it comes to negotiating
contracts and responding to tender requests,
what aspects are of most value to customers
and how are these changing?
Jacqui Paice: For many customers, it must be
said that price, value for money and the quality
of service being delivered by competent and
skilled staff remain the most important aspects.
However, innovation – often through the
introduction of new technologies as part of a
security programme – is now increasingly
important to many of our customers.
In order to ensure that we deliver the best
possible bespoke service to our clients,
Apleona continuously looks to fully understand
the culture, vision, values and unique
circumstances of each potential partner
organisation. The simple fact is there’s no ‘off-
Jacqui Paice:
Managing Director of Apleona
HSG Facility Management UK
43
www.riskxtra.com>

x
RISKXtra
Meet The Security Company: Apleona HSG FM UK
Name
Jacqui Paice
Job title
Managing Director
Time in security business
sector
Occupied senior FM roles
within the business for more
than eight years. Promoted to
managing director for UK FM,
a Board position, in June 2019
Location of the business
UK and Ireland-wide with
head offices in London and
Dublin
Areas of expertise
Apleona employs trained and
qualified security officers who
patrol car parks, monitor
Control Rooms, deliver key
holding services, manage
loading bays, security-check
visitors and provide access
control solutions
Accreditations
NSI Guarding Gold, SIA
Approved Contractor,
SafeContractor, OHSAS 18001,
CHAS, ISO 14001, ISO 9001,
Investors in People, Member
of the International
Professional Security
Association, Member of the
Institute of Workplace and
Facilities Management
the-shelf’ solution for any client and this is
precisely why we wouldn’t offer one.
Apleona aims to be the best in everything
that we do and we continuously look to
develop innovative approaches to enhance our
service provision, such as our award-winning
Ops 9 system hand-held technology solution
employed on behalf of UK clients including
Shopping Centres.
Risk Xtra: How has Government legislation
(eg the National Minimum Wage, the
National Living Wage and changes to holiday
pay) affected your business? Do you believe
such legislation is a good thing?
Jacqui Paice: The National Minimum Wage, the
National Living Wage and changes to holiday
pay have most certainly affected the business
in respect of placing additional pressures upon
the ongoing challenge of supporting clients for
whom cost control remains an increasingly
high priority.
As an organisation that places the people
delivering our services at the heart of
everything we do, Apleona supports legislation
that ensures those who work for us are
rewarded with fair rates of pay rising in line
with inflation. Indeed, Apleona has worked
with its clients to go further than the required
legislation and, for example, looks to pay the
Living Wage to our employees.
Risk Xtra: What are the most important
attributes you look for in your security
officers and staff members in general?
Jacqui Paice: Apleona firmly believes that our
teams and individuals are the face of our
company. They’re responsible for the delivery
of our services day in, day-out and are the
most obvious touch point for our clients.
With this very firmly in mind, we look to
recruit the appropriate talent for all of our roles
and, as well as the absolute core competencies
of being professional, honest, having integrity,
possessing good communication skills and
being adaptable to challenging situations, our
‘Apleona Values’ help to identify what might be
termed the additional ‘X-Factor’ that makes for
a special employee.
Thanks to the ‘Apleona Values’ we target
three key areas: ‘Attitude’, ‘Performance’ and
‘Style’. Through these, ‘We Champion
Individuality’, ‘We Create Real Impact’ and ‘We
Strive To Inspire’.
By way of our internal awards programme,
designated the ‘Apleona All-Stars’, we
continually recognise and reward those who
best demonstrate these key attributes. This
helps to ensure that our teams and individuals
always embody exactly what Apleona stands
for as an organisation.
Risk Xtra: How can the SIA, the NSI and
industry standards best serve the sector in
addition to the needs of your company’s
clients and the wider public interest? Will
the planned introduction of business
licensing be a positive step?
Jacqui Paice: This can be achieved by the
Regulator and the Inspectorate engaging in
regular dialogue and consultation with those
involved in the provision of security services.
Through this, the SIA and the NSI will be in a
position to listen to the concerns of such
organisations, while at the same time keeping
up-to-date in regards to changes in technology
that may affect the legislation. The Regulator
can also learn about some of the restrictions
encountered by companies in complying with
that legislation.
As yet, there’s still no date set as to when
business licensing will come into effect.
However, when it does we believe that it will be
a positive step. The requirement for all security
services providers to demonstrate that they’re
‘fit and proper’ to adequately supply such
services for clients can only be positive for the
quality and reputation of the industry and will
prove to be further progress beyond the
present system of ‘badges’ for security officers,
CCTV operators, door supervisors and the
voluntary ACS.
Among the factors regarding whether or not
a business will gain a licence is ‘integrity’, a
word which (as the advice document sets out)
covers not only facts such as SIA ‘compliance
actions’ against a firm or going insolvent, but
matters of opinion such as ‘any significant
complaints against the business’.
To gain a licence, any business and its
‘controlling minds’ will also have to show
‘financial probity’ and pass criminal record
checks ‘in relation to all controlling minds’
even if individuals have already been subject to
such checks for individual SIA licences. It can
be expected that business licensing would
provide a further degree of comfort to clients.
44

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RISKXtra
As one of its stated
strategic initiatives,
ASIS International has
been actively involved
in promoting the
adoption of Enterprise
Security Risk
Management (ESRM).
ESRM is a strategic
security programme
management
approach that ties an
organisation’s
security practice to its
mission and business
goals using globally
established and
accepted risk
management
principles. Rachelle
Loyear, Mike Hurst,
Michael Gips, Tim
McCreight and Tim
Wenzel delve into the
fine detail for the
benefit of practising
security managers
Rachelle Loyear CISM MBCP:
Vice-President of Integrated
Security Solutions at G4S (US),
ESRM: A Security Programme
Maturity Model
ESRM recognises that security
responsibilities are shared by both security
and business leadership, but that all final
security decision-making is the preserve of
business leaders. The role of the security leader
in ESRM is to manage security vulnerabilities to
enterprise assets in a risk decision-making
partnership forged with the organisation’s
leaders in charge of those assets.
When ESRM is applied, ‘Security’ changes its
primary driver in the overall organisation from
being a group that performs a set of tasks to a
role: a role of managing holistic security risk,
partnering with the business leaders of the
organisation to mitigate that risk in line with
business tolerances and enabling the
organisation to continue to fulfil its primary
business mission as assets are protected in line
with their business value.
‘Security’ is no longer just about checking IDs
at entrance gates, installing anti-virus software
or trying to keep retail store employees from
stealing. Those are tasks. Under ESRM, security
is more about ensuring that all of those tasks
are carried out within an agreed-upon business
model that weighs security risk against
tolerable business impact and manages
security risk mitigation within that model.
That doesn’t mean those tasks are not
important anymore. However, it does mean
that, when they’re performed, they’re
performed for a reason.
ESRM means security decisions are made by
the right person, with the right authority and
accountability and for the right reasons.
Reasons based on defined risk principles.
ESRM in practice
What does all of this mean in practice, then? In
its simplest terms, it means that instead of just
‘doing security’ the way we always have, we
first ask ourselves some fundamental – and
fundamentally important – questions. Here are
a few of the most basic: What’s the asset we
need to protect? What’s the risk associated with
that asset? Who’s responsible for that risk?
These questions, when presented in the
forthcoming ASIS ESRM Guidelines document
(to be published later on this year) align to the
formal ESRM life-cycle as follows:
• Identifying, understanding and prioritising the
assets of an organisation that need protection
• Identifying and prioritising risks: identifying,
understanding and prioritising the security
threats the enterprise and its assets face – both
existing and emerging – and, critically, the risks
associated with those threats
• Mitigating prioritised risks: taking the
necessary, appropriate and realistic steps
necessary to protect against the most serious
security threats and risks
• Improving and advancing: conducting incident
monitoring, incident response and postincident
review – learning from both successes
and failures – and applying the lessons therein
to advance the programme
Implementing an ESRM programme is a
process that must take into account all of the
phases of the life-cycle. Transitioning from a
traditional security approach to an ESRM
programme isn’t an overnight event, but rather
a journey towards a mature, risk-focused
programme that takes time and commitment
from the security leader, the team and those
business leaders in the enterprise organisation.
Beginning the process means stepping back
from our day-to-day operations and
determining how well we’re already managing
with an ESRM approach, and how far we have
to go in order to meet the ESRM goals of the
organisation. Continuing it requires an
identified target to which the organisation
agrees and outlining a path towards it.
Path towards optimised ESRM
An iterative improvement model for ESRM
focuses on first embracing the ideas of ESRM
and rolling the approach into the security
approach from ad hoc to optimised over time.
Accessing and using the ASIS ESRM Maturity
Model is the first step towards understanding
where you are on the path and how you can go
about reaching the point where you want to be.
A mature ESRM programme encompasses all
aspects of security risk mitigation practices:
physical security, cyber security, information
security, loss prevention, asset management,
threat management, organisational resilience,
workplace violence, fraud, brand protection,
travel safety and all other practices undertaken
to prevent security risk impacts.
Set against that backdrop, ASIS International
has developed a tool to allow security leaders
to see where they stand in six aspects of their
security programme in order to determine
where they want to be in the future. They can
46

In the Spotlight: ASIS International UK Chapter
then begin to identify the gaps and develop a
path towards closing them.
How does it work? The model defines the
maturity steps organisations can benchmark
against to evaluate themselves on a continuum
between low and high ESRM maturity. Survey
takers answer a series of questions using the
one-to-five rating in the following essential
areas: Programme Strategy, Programme
Governance, Organisational Understanding and
Awareness, Programme Implementation and
Application, Programme Management and
Advancement and the Alignment of Security
Risk Mitigation Activity.
These maturity levels are defined between
Level 1 and Level 5 on a continuum where Level
1 represents approximately the tenth percentile
of maturity and Level 5 approximately the 90th
percentile of practice. Instructions in the tool
help survey takers understand how to answer
the questions and reach appropriate ratings,
which range from ad hoc to optimised:
• Ad Hoc Processes at this level are (typically)
undocumented and in a state of dynamic
change, tending to be driven in an ad hoc,
uncontrolled and reactive manner by users or
events. Risk knowledge is limited to a few key
personnel, with no cross-training between
security teams/groups and departments. This
provides a somewhat chaotic or unstable
environment for the processes
• Repeatable Processes are repeatable,
possibly with consistent results. Process
discipline is unlikely to be rigorous, but where
it exists it may help to ensure that existing
processes are maintained during times of
stress. Cross-functional teams are mostly in
place and roles/responsibilities regarding risk
knowledge are generally understood
• Defined Processes at this level are defined
and documented and subject to some degree of
improvement over time. These standard
processes are in place and used to establish
consistency of process performance across the
organisation. Cross-functional teams are in
place, ESRM knowledge is transferred between
teams and roles/responsibilities regarding risk
knowledge are well defined
• Managed Using process metrics, management
can effectively control the process. In particular,
management can identify ways in which to
adjust and adapt the process to particular
projects without measurable losses of quality
or deviations from specifications.
Cross-functional teams are adequately
staffed for ESRM, performance for these teams
is measured and ESRM development/training
programmes are in place for teams operating
across the organisation
• Optimised At this level, the focus is very much
on continually improving programme
performance through both incremental and
innovative changes and improvements. ESRM
performance metrics are measured and
optimised and drive team actions
What are the results? The tool provides the
end user with a set of graphs showing their
current state versus their desired future state.
These results will help security leaders
understand what aspects of their ESRM
programme need attention and to seek out
standards, guidelines, colleagues, teams,
education, articles and other careerdevelopment
tools that can help themselves,
their departments and their organisations
better manage their overall security risk.
Next steps for the model
When deciding from whom to seek responses,
ASIS International started with a qualitative
survey of senior corporate security
professionals drawn from the ASIS global
membership of 34,000. Once an initial pilot was
completed, ASIS opened the tool to the entire
global membership, allowing anyone who’s an
ASIS member to participate and gain results to
deepen their understanding of where they are
in their own ESRM journey.
It’s worth noting that the data collected by
ASIS in this tool is anonymous and not directly
tied to the participating organisations.
Mike Hurst CPP MSyI FIRP:
Vice-Chairman of ASIS UK
Michael Gips CPP CSyP is Chief
Global Knowledge Officer at ASIS
International, Tim McCreight CPP
is Corporate Security Manager
(Cyber) in the City of Calgary and
Tim Wenzel CPP CISSP is a
Specialist in ESRM
“Transitioning from a traditional security approach to an
ESRM programme isn’t an overnight event, but rather a
journey towards a mature, risk-focused programme”
47
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x
RISKXtra
What’s In The Pipeline?
The use of incorrectly
rated pipe and fittings
can lead to the failure
of fire extinguishing
systems on discharge,
with the risk of injury,
collateral damage and
the loss of
extinguishant
potentially resulting in
a fire not being put
out. The selection of
the correct pipe
materials is, therefore,
essential. Here, Clark
Priestley identifies the
necessary detail
Fixed gaseous fire extinguishing systems
contain stored pressure which is released
on discharge. There are British Standards
which prescribe how these systems are
designed, installed, commissioned and
maintained and regulations – specifically the
Pressure Equipment (Safety) Regulations and
the Pressure Systems Safety Regulations –
which govern and ensure their safe use.
Pipework forms a significant part of any fixed
fire extinguishing system, yet only BS 5306 Part
4 (CO2 systems) specifies the pipe and fitting
grades required. For clean agent systems
covered by BS EN 15004, no specific grades are
detailed. The selection of the grade of pipe for
clean agent systems is left open to the
designer, the only publication of use on the
selection of pipes and fittings for these systems
being the Fire Industry Association’s (FIA) Pipe
Guidance Document.
Regularly, there are images posted on social
media of systems purporting quality, but where
it’s clear that inappropriate fittings have been
used, the grade of which is determined from
their external appearance.
The pipe and fitting grades used in a clean
agent pipe network must be suitable for the
maximum working pressure, which is the
developed pressure of the extinguishant (and
super-pressurisation, if applicable) at the
maximum working temperature of the system
(normally 50°C). It’s never based on the
nominal system pressure. The maximum
developed pressure for a 25 bar system as an
example is given by the relevant agent part of
BS EN 15004 and, for this example, would
typically be circa 36 bar.
The release of a fixed extinguishing system
imparts a shock load to the pipework from the
sudden egress of extinguishant. Shock loading
significantly reduces the load that a component
can carry. All material properties are stated
under steady, non-shock conditions.
In addition, the expansion of the working
fluid draws heat from its surroundings, as can
be seen by the formation of ice on the
pipework, which also subjects that pipework to
thermal stresses. Steels in particular are prone
to low temperature embrittlement, thereby
reducing the effective strength.
Including safety factors
The inclusion of safety factors is essential to
make provision for the stresses induced during
discharge and other factors such as corrosion,
material defects or other variable conditions.
So, where a fitting may have a stated test
pressure of 150 bar, its rated working pressure
will be significantly less.
Focusing on steel pipe where sections of pipe
are connected by means of threading, welding
or rolled groove connections (as opposed to
thin wall tube joined with compression fittings),
for any given size of pipe and whatever
specification with which it complies (eg BS EN
10255, ASTM, API, etc), the outside diameter is
always the same. Pipe is intended to be
threaded externally as a means of joining
sections together. Taper threads are used such
as BSP or NPT. To screw a two-inch BSP thread
on to a piece of DN 50 (two-inch) pipe, the
outside diameter of the pipe has to correspond
to that for the thread.
Variations in pipe material strengths come
from four sources:
• Grade of steel: Some standards specify higher
minimum material properties than others
• Method of manufacture: Pipe can be made
from a piece of flat plate which is rolled into a
tubular form and seam welded or may be
extruded as a seamless pipe. Seamless pipe is
inherently stronger than that made with a
longitudinal weld, but there are also variations
in seamless pipe. The extrusion process is
made easier by heating the material during
forming, but the resulting pipe has lower
material strength properties than one which is
formed at a lower temperature or is cold
48

FIA Technical Briefing: Fire Extinguishing Systems
• Wall thickness: Since the outside diameter of
any given size of pipe is constant, pipe is made
with different wall thicknesses to cater for
different cost/application requirements as well
as associated pressure ratings
• Method of joining pipe sections: Pipework
using welded joints is suitable for higher
pressures than screwed joints. Pipework using
BSP screwed joints is suitable for higher
pressures than NPT
The grade of pipe selected must have the
correct properties for the duty for which it will
be used. How is this determined? There are
several standards covering the calculation of
minimum wall thicknesses for anticipated
working pressure. All use the same basic hoop
stress calculation and make allowances for
corrosion, method of joining and safety factors.
First point of reference
The FIA’s aforementioned Pipe Guidance
Document provides an easy reference on the
selection and sizing of grades of pipe for use on
clean agent fixed extinguishing systems and it’s
this document that should be the first port of
call when selecting a pipe material.
Joining sections of pipe together to create the
required pipe route from the cylinder bank to
the nozzles requires the use of pipe fittings –
commonly elbows and tees – complete with
screwed thread connections. The forming of
taper pipe threads is very operator-dependent.
Pipe fittings are available in a range of
different grades based on different maximum
working pressures. It’s essential that the
correct fitting grade is used for the anticipated
pressure. As these all connect to the pipe in the
same way, there’s no process by which the use
of an incorrectly rated fitting can be prevented.
The use of the correct fitting is based on the
skill and knowledge of the system installer.
There have been changes in the pipe fittings
covered by British Standards. Historically,
screwed fittings were available as malleable
iron (BS 143/1256), wrought steel (BS 1740)
and forged steel (BS 3799). The former
standards have been replaced by BS EN 10242
and BS EN 10241 respectively.
In the sizes typically used for fixed fire
extinguishing systems, BS EN 10242 (malleable
iron) fittings have a maximum working pressure
of 25 bar, which makes them technically
unsuitable for all extinguishing systems.
However, BS EN 10242 allows the fittings to be
type-rated for use at higher working pressures.
Fittings which have been type-rated are usually
physically marked with a paint or ink spot and
will be supplied with the rated pressure stated
on the material certification.
The type rating, however, means that the
fittings used are ‘specials’, so unless the
installer is specifically aware that they’re
installing such, the danger would be that, if
additional fittings were required, non-rated
types could be used. Having a fixed range of
type-rated malleable iron fittings is not likely to
be economical when compared to the cost of
forged steel fittings which don’t need type
rating. Type-rated fittings are used on fixed
extinguishing installations, but when entire
painting is the order of the day, the type rating
markings are obliterated.
In the future servicing of systems, if the
service engineer is doing their job properly,
they would see what appears to be a noncompliant
fitting and, without the evidence to
hand that they were type-rated, would be duty
bound to flag this up as a potential service fail.
Working pressures
The maximum working pressure for BS EN
10241 wrought steel fittings isn’t specifically
stated in the British Standard. Only a test
pressure is outlined for three collective types of
fitting, ranging from 50 bar to 150 bar.
The test pressure for BS EN 10242 malleable
iron fittings is 100 bar (with a working pressure
of 25 bar). Assuming the same test pressure-toworking
pressure relationship, this would give
seamless BS EN 10241 fittings a maximum
working pressure of 37.5 bar (ie the highest
strength rating available).
The risk of using a standard which, in
practice, has three strength ratings and of
which the strongest is borderline for anything
but 25 bar fixed extinguishing systems is
somewhat questionable.
Forged steel fittings to BS 3799 are available
in a range of strength ratings – 3,000 lb (206
bar) being commonly used on fixed
extinguishing systems, although 6,000 lb
fittings should be used on pipework rated for
300 bar on conventional orifice plate controlled
flow inert gas fixed extinguishing systems.
Since there’s no ambiguity with the strength
rating of BS 3799 forged steel fittings, their use
on all fixed fire extinguishing systems is
recommended. BS 3799 is a UK version of an
American ANSI specification, so therefore
states that the threads are NPT. In practice, BS
3799 fittings with BSP threads (BS EN 10226 R
Series) can be specified.
Clark Priestley:
Technical and Product Manager
at DAB Fire Engineering
“Pipe fittings are available in a range of different grades
based on different maximum working pressures. It’s
essential that the correct fitting grade is used”
49
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RISKXtra
Be Prepared and Plan for the Worst:
Communicating in a Crisis
Be prepared and plan
for the worst. That’s
the maxim for
managing
communications in a
crisis, as indeed it is
for all contingency
planning. For its part,
security
communications
planning is a strategy
designed to help
management make
better decisions. Only
preparation and
practice can ensure
that an incident is
handled as well as
possible under what
will be rather difficult
circumstances. With
too little preparation,
states Patrick Rea, the
business may be
forced to guess
solutions when under
intense pressure
In an era of 24-7 digital news and viral
comment on social media, how you respond
to a crisis will affect the organisation’s
reputation and relationships with stakeholders.
If an incident is serious enough to worry
customers and impact the share price, it
warrants the resources necessary to explain
what you will do to fix it. Crisis communications
planning is what responsible companies do.
Your goal should be this: to be ready with a
tried-and-tested contingency framework that
you can put into effect immediately if any
potential crisis threatens. On the day it
happens, you and your team can then quickly
evaluate the scale of the problem and take
effective action as necessary, with your
management team able to agree goals and
messages, clearly understanding their
responsibilities and lines of communication.
The starting point is to minimise the risk of a
crisis in the first place. This requires listing and
assessing relevant threats and testing for
vulnerabilities, then evaluating how the
organisation should respond in each case. This
matters to ensure preparedness, but also if an
incident occurs you want to be able to prove
that, as a responsible organisation, you took all
reasonable steps to avoid the risk or otherwise
minimise the consequences.
In essence, you require a plan and a record of
the steps taken and relevant checks and
accreditations. Risks will fall under a range of
headings including physical security, data
security, fire and financial, for example. Then
it’s a case of asking questions and assessing
the implications for each risk category such as:
• Has an incident like this happened before?
• What do we know about the current risk level?
• Have we taken proportionate precautions?
• Who would be impacted and how?
• Who would find out about an incident and
how would they do so?
• Is there a team and a structure in place in
order to respond effectively and efficiently?
The nature and scale of risks changes over
time. The most significant threat for many
organisations and security teams at present is
from terrorism. Many organisations have still
not made use of the free schemes available
from the police service to assist with
preparedness. Courses include Project Griffin
and Project Argus and the Passport to Good
Security for Senior Executives. They cover, for
example, ‘prevent’ strategies and table-top
exercises where participants work through a
terrorist incident, developing an understanding
of current threats, the best responses and ways
in which to maintain business continuity.
Communications planning
It’s not the plan that’s most important so much
as the planning process itself. Crisis plans are
not there just to specify the tactics necessary to
help the organisation through the crisis, but
also to provide a strategy to identify and avoid
an incident in the first place and rehearse and
prepare teams and delegate tasks.
If a crisis strikes, you need flexibility to deal
with an evolving situation and the
communications demands as they change. This
means responding to new information that
emerges, to reaction and rumour on social
media and any coverage and comment in the
press and by analysts.
Organisations are increasingly expected to be
open and accessible to all interested groups
when a crisis strikes. This demands good
preparation such that, if necessary, you can set
up consumer helplines and press hotlines and
provide information updates on your website.
The first question will always be: ‘What do
we know?’ swiftly followed by ‘What
information do we have?’ The crisis plan must
be designed to assist the gathering of
information on a swift basis. Managers need to
know operationally what constitutes an issue
50

Security Services: Best Practice Casebook
that demands escalation for Board or C-Suite
attention. The communications team should be
monitoring external issues that might impact.
Your plan should set out details of the crisis
team’s composition and clear lines of
responsibility/contact with all stakeholders.
“Communication should be two-way: daily research is
invaluable in understanding trade reaction and public
sentiment and therefore avoiding the risk of either
underreacting or overreacting to a crisis event”
Team players
Depending on the scale of the crisis, the team
leader will usually be the CEO, who may also be
the principle spokesperson subject to the
associated workload. A key position reporting
to the CEO is that of the communications coordinator
who’ll manage all information and
organise the response and team activities.
Reporting to the co-ordinator, members of
the PR and marketing team can each be
delegated with specialist tasks (such as fielding
press enquiries, dealing with internal
communications, writing messages or
managing social media) in order to ensure clear
lines of responsibility.
During or soon after the incident, you should
be ready to prepare and regularly update a
formal statement containing succinct and
factual information to clarify as much as
possible what has happened and what’s being
done about it and outline when any further
information may be available.
Staff communications are critical in dealing
with a crisis. Messaging needs to be clear,
succinct and jargon-free. It must include
guidance about security standards and
procedures. Any detailed procedural documents
should feature at-a-glance process maps,
summaries and checklists with essential points
such as the actions to be followed in the event
of an incident.
‘Action This Day’
A major incident or reputational crisis occurs…
How should you respond?
Ascertain the facts Identify the nature of the
issue. Who’s impacted directly and indirectly by
it? You cannot fix it without this data or report
on progress. The scale of the problem should
be quantified as the cost and logistical remedy
will vary according to the scale of the incident
Take control There needs to be clear lines of
management responsibility and communication
‘from the shop floor to the Boardroom’. It’s
essential that someone is – and what’s more is
seen to be – in charge and has overall control
such that decisions can be made and effected
quickly. The two key figures are the CEO, the
principal spokesperson, and the
communications co-ordinator, a Board-level
director, taking advice from relevant specialists
– legal, technical and PR communications
Fix the problem The honest response is to fix it
if you possibly can – and as soon as you can.
Many companies have failed to learn from the
1972 Watergate incident that if you try to simply
cover up the problem it will only worsen
Communicate clearly Clear lines of PR
communication are essential, with a full
understanding of who in your organisation – or
on behalf of it – are the communications
contacts dealing with Government, national and
trade press, customer and other enquiries
Obtain legal advice This is essential in relation
to liability and other issues. The legal argument
must be balanced with other considerations as
well, such as the need for prompt
communication and management action. The
role of the lawyer is to advise on the legal case.
They’re not supposed to manage the crisis or
the messaging
Set out your communications goals Whom do
you need to inform and influence and how?
What will ‘success’ look like in the real world?
Plan what channels you can and should use to
reach your target audiences both quickly and
efficiently. You must, of course, monitor
responses and replies daily, if not within the
hour, according to the nature of the issue
Agree the message Clear and unambiguous
messages must be consistent for all
stakeholders – customers, staff, shareholders
and others. People first need the reassurance
over any issues of safety and how they might
be affected. They also want to know to whom
they can go to deal with a specific problem
‘Action This Day’ That’s what Sir Winston
Churchill stamped in red on documents when
managing a real crisis (ie World War II).
Customers and the trade respect a prompt and
proactive approach, but it has to be properly
thought through
Regain trust Trust is the essential precursor to
any commercial relationship. This requires that
clients are reassured and know they will receive
the service and response they expect. A
‘cultural’ change may be required to ensure the
incident that has occurred isn’t repeated
Institutionalise risk aversion Organisations
need an internal audit team that identifies
areas of physical, financial and reputational risk
and checks the key processes and compliance
issues for the business. That team should
report at Board level
Patrick Rea FCIM:
CEO of Rea Marketing and a
Member of ASIS
International’s UK Chapter
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RISKXtra
From Firewalls to Fine Grain Permissions
Cyber crime is now so
prevalent that
guarding against it
should be part of
standard ‘business as
usual’ company
procedures, but many
organisations have
been caught out. In
parallel, the spectre of
physical attacks
remains the same,
which means that the
risk manager’s role of
keeping people and
places safe and secure
is becoming more
expansive and, by
extension, more
complex. Tim
Northwood outlines
why organisations
need systems and
processes in place
that offer robust
physical security
measures and keep
out the cyber criminals
52

Cyber-Physical Security: Working in Unison
attacker attempted to replace devices for
others with a lesser level of performance, the
system would alert operators to the
unauthorised change.
Ensuring that your system is ‘always on’ is
another key element when it comes to
reducing the risk of cyber breaches in
vulnerable downtime. A security system should
offer high availability with an IP network that
runs multiple instances of itself – at the same
time – across multiple nodes or servers at the
local, national and global levels. Solutions such
as database failover clustering means it will
auto-connect to available nodes when
necessary and ensure there’s no compromise of
the system.
Fine grain permissions for users
Security systems that allow ‘fine grain’ tailoring
for permissions and protocols offer better
protection from would-be criminals. For
example, systems that allow you to create
completely bespoke access credentials for each
member of staff and all visitors ensure they can
only access the correct areas and systems at
any given moment.
Systems offering a full forensic audit trail are
vital for robust cyber security. Forensic audit
reports cover every single action and
engagement with the access control system
and can be reported at the local, national or
global levels. This means security managers
can see exactly who has done what to the
system and when. A good audit trail system
should have the ability to ‘roll-back’ changes
made to system programming by any person or
entity at a specific date and time. This means,
for example, that any changes made by a
‘rogue’ operator can be undone in one action
and the system programming rolled back to
exclude these changes.
Documenting your cyber security processes,
procedures and guidelines ensures that all
security regimes across the organisation are
followed routinely and exactly as they’re written
down. Having the right processes in place
means that sensitive data will only be accessed
by authorised individuals.
An information security program helps you
train new security staff more easily. Guidance
for general employees helps them understand
how their actions can create cyber risks and,
importantly, how they can mitigate them.
Managing an attack episode
Should the worse case scenario happen and the
business suffers a cyber attack, it’s vital to have
a tested disaster recovery plan in place. You
will need to be able to recover lost or corrupted
“Documenting your cyber security processes, procedures
and guidelines ensures that all security regimes across the
organisation are followed routinely and exactly as they’re
written down”
data and restore as quickly as possible all
business-critical applications.
The key point to note here is that your
disaster recovery plan needs to be tested – and
repeatedly so. How regularly will depend on the
size of your organisation, but quarterly is
probably about right for most. If you don’t test
your plan and prove that it works in practice as
expected, you expose the systems and your
organisation to a much higher risk of failure in
the event of an attack.
The methods and types of cyber attacks and
security risk are constantly evolving. Whatever
new solution you design, someone will
eventually work out how to hack it.
Ransomware, malware, phishing and social
engineering are the most common threats right
now, but there are others on the horizon.
Cryptojacking (ie the secret use of your
computer to mine for cryptocurrency) is
becoming more sophisticated. Criminals can
mine your computer from a web browser rather
than a downloaded program.
There’s more state-sponsored hacking with
large, long-term projects that can steal
commercial information, or even hack critical
infrastructure organisations in other countries.
It’s estimated that there will be 30 billion
devices connected to the Internet by the end of
this year, including computers and laptops,
tablets, mobile phones, smart watches and web
cams. Smaller devices tend to be more
vulnerable to cyber attack and there’s potential
for criminals to cause chaos by targeting the
large numbers of people who use these.
The only way in which we can stay ahead of
the cyber criminals, or at least mitigate their
attacks if they occur, is to remain vigilant and
open-minded about what they might do next.
Investing in cyber security
The business case for investing in cyber
security is clear. Attacks can cost companies
millions of pounds, cause chaos and result in
severe reputational damage.
There’s plenty of sophisticated kit out there
to help you build a security system with robust
cyber security measures, but that’s only part of
the solution. Investing in our people and
training more and more cyber security
professionals will be just as crucial if we want
to keep the cyber criminals out.
Tim Northwood:
General Manager of Inner
Range
53
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RISKXtra
Risk in Action
Risk in Action
Nittan Europe helps
protect iconic Bristol
church from scourge
of fire outbreaks
Nittan Europe, the dedicated
UK manufacturer of
conventional and
addressable fire detection
products and systems, has
had its Evolution analogue
addressable fire detection
system installed at the
much-loved St Nicholas Church in Bristol. The system was supplied and
commissioned by Coomber Fire and Security Systems (a Nittan Elite Partner
and BAFE SP203-1 and SP101 accredited).
Grade II-listed, St Nicholas Church was built in 1769, although the crypt dates
back to medieval times. St Nicholas has always played an important role in
Bristol, whether it be for worship, providing shelter during WWII or, more
recently, as home to Bristol City Council’s tourist office and archive. The church
was reopened in 2018 as a centre for worship, mission and social engagement,
continuing its legacy of being a church “in the city, for the city”.
To protect this building, the Nittan Evolution analogue addressable fire
detection system features 51 devices including detectors and beam detectors,
Call Points and high output sounder beacons.
Coomber Fire and Security Systems is the largest independent fire and
security installer in Somerset. The business has extensive experience in fire
detection systems for churches and chose Nittan for this project based on the
reliability and quality of its Evolution range combined with the increased loop
voltage which allows for longer cable runs.
“It’s ideal in an old church of this size,” stated Adam Pitman, senior fire
systems engineer at Coomber Fire and Security Systems.
Evolution is Nittan’s advanced premium fire system. It makes use of ASIC
technology in the sensors and sophisticated detection algorithms, combining
extremely reliable fire detection together with a very high degree of protection
against unwanted false alarms.
Bespoke access control solutions
for end users at Pullman Place
delivered by dormakaba
dormakaba has supplied a selection of
products for the entrance and waiting room
area at Pullman Place, a specialist mental
health and learning disability clinic located in
the heart of Gloucestershire.
Given that the property was previously used
as a Call Centre, the building’s access regime
needed to be improved significantly to enable
visitors with mobility issues to access both the
building and the 2 gether NHS Foundation
Trust’s services.
Appointed in September 2016 to complete
the redesign of the four-storey building,
Quattro Design Architects was additionally
Hochiki Europe provides state-ofthe-art
life safety platform for
Jardine Motors Group
A new £5 million car showroom in Tonbridge,
Kent owned by the Jardine Motors Group is
using L@titude – a bespoke fire alarm control
panel produced by life safety system
manufacturer Hochiki Europe.
The showroom, which showcases high-value
Jaguar and Land Rover vehicles, needed a stateof-the-art
control and indication system which
would link its various heat, flame and smoke
detectors from around the space. The selected
system was specified due to its reliability,
flexibility, user friendliness and accessibility.
The facilities management team at Jardine
Motors Group has made effective use of the
new addressable life safety platform to help
protect two floors of high-value space at the
Kent facility.
As is the case with all of Hochiki Europe’s
products, L@titude is fully compliant with the
highest European and global safety standards,
among them EN54-2, EN54-4 and EN54-13.
Hochiki Europe designed the panel to
maximise usability and ease of operation so
maintenance teams and duty managers can
instantly locate safety breaches in real-time
from any location. The product employs a fullcolour
touchscreen display which allows for
clear and concise information on each device.
contracted to improve the front entrance
lobby. The original lobby had hinged doors
and wasn’t wide enough for automatic doors.
Quattro specified dormakaba’s ST Flex green
sliding door for the building’s main entrance.
Selected due to its slender profile design, the
ST Flex green sliding door is an energy
efficient access solution that reduces day-today
energy and heating costs thanks to its
interlocking side, top and bottom seals that
prevent heat from escaping the building.
As the service users visiting Pullman Place
have varying needs, it was decided by the
2 gether NHS Foundation Trust that the
reception should be split into two distinct
areas. In order to achieve this separation,
Quattro specified dormakaba’s Charon HSD
E03 half-height swing door.
54

Technology in Focus
Technology in Focus
Wisenet super compact dome cameras developed by Hanwha
Techwin for retail projects
Measuring just 99 mm in diameter, the
super compact 2 and 5 MP Wisenet Q
mini domes developed by Hanwha
Techwin are packed with features
designed to ensure end users obtain
maximum advantages from their video
surveillance solutions.
40% smaller than previous models,
the new H.265 mini domes deliver reallife
practical benefits to a wide range
of end users and, in particular, retailers who require aesthetically attractive
cameras to be installed on walls and ceilings in what could be confined spaces.
License-free people counting analytics, as well as de-focus, motion and
tampering detection functions are built into all four new models as standard,
while a new open platform chipset also provides the opportunity for third party
applications to run on-board the domes.
The people counting functionality offers today’s retailers the welcome
opportunity to monitor store efficiencies.
www.hanwha-security.eu
TrackTik’s software offers
automation for security
workforce management
TrackTik’s mobile and webfriendly
guard tour system uses
automation to take the
effectiveness and efficiency of an
organisation’s security
management operations “to the
next level”.
This “first-of-its-kind” system
provides security managers with a custom-tailored, holistic view of their
operations and security personnel on tour with the support and safety of
having “a tutor in their back pocket”.
From scheduling and interacting with security staff through to incident
reporting, TrackTik’s software offers a complete suite of tools, including realtime
checkpoint logging, incident reporting, GPS tracking, messaging, alerts
and audio-video capabilities.
Thanks to a variety of checkpoint options, together with GPS tracking,
TrackTik’s automated guard tour system creates a real-time picture of an
organisation’s guard tour operations that improves transparency and
accountability. The guard tour system establishes permitted and restricted
zones and can assign special protocols for specific locations.
Offering immediate communication, modifications and transmission of data,
TrackTik’s automated guard tour system also affords a live picture of the
security environment in which security personnel are operating.
The watch mode audio and video feed and recording feature informs of
dangerous situations, which also helps to support the Health and Safety of
security personnel dealing with potentially high-risk situations, in turn
resulting in a maximised security impact to help deliver a safer environment.
TrackTik’s security workforce management software helps today’s end users
to seamlessly integrate on-site, mobile and back-office functions.
www.tracktik.com
Illustra Pro Mini Domes feature
Smart Wide Dynamic Range
Johnson Controls has updated its Illustra Pro
camera family with a new generation of Mini
Domes featuring Smart Wide Dynamic Range
(WDR). Offering a choice of 2, 3, 5 and 8 MP
models and a variety of lens options, the
cameras are ideal for a range of deployments
in both medium and large-scale facilities.
The Smart WDR technology built into the
cameras “greatly improves” the quality of
images captured in varying lighting
environments. By continuously analysing the
scene, Smart WDR – without any operator
intervention – automatically adjusts tone
mapping intensity and optimises the quality
of the captured images by enhancing
darkened areas. There’s no over-saturation
of brighter areas.
www.illustracameras.com
AlproMAX7 deadlocks secure
maximum rating
Alpro, the independent supplier of door access
control and hardware, has launched a new
range of ultra-secure mechanical mortice
deadlocks designated the AlproMAX7.
Independently tested under extreme
physical attack by test and certification house
Element Materials Technology, the AlproMAX7
complies with BS EN 12209 (the most stringent
British and European Standard for
mechanically-operated locks, latches and
locking plates).
The AlproMAX7 has been tested to Grade 7
(the most stringent classification for security).
www.alpro.co.uk
55
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thepaper
Business News for Security Professionals
Pro-Activ Publications is embarking on a revolutionary
launch: a FORTNIGHTLY NEWSPAPER dedicated to the
latest financial and business information for
professionals operating in the security sector
The Paper will bring subscribers (including CEOs,
managing directors and finance directors within the
UK’s major security businesses) all the latest company
and sector financials, details of business re-brands,
market research and trends and M&A activity
FOR FURTHER INFORMATION
ON THE PAPER CONTACT:
Brian Sims BA (Hons) Hon FSyI
(Editor, The Paper and Risk UK)
Telephone: 020 8295 8304
e-mail: brian.sims@risk-uk.com
www.thepaper.uk.com

x
RISKXtra
Appointments
Lord Alex Carlile QC
The Government has
appointed Lord Alex Carlile
QC as the Independent
Reviewer of the Prevent
programme designed to
safeguard vulnerable
individuals from being
drawn into terrorism.
Prevent is one of the four
strands of the Government’s CONTEST counterterrorism
strategy. Back in January, the
Government announced plans for the
Independent Review of Prevent as part of the
Counter-Terrorism and Border Security Act.
Security Minister Brandon Lewis commented:
“Lord Carlile brings a wealth of experience and
skills to this role. In his role as the Independent
Reviewer of Terrorism Legislation he showed
both independence and rigour. I’m pleased he
has agreed to lead this review. Prevent is vitally
important when it comes to stopping vulnerable
individuals from being drawn into terrorism and
has been instrumental in turning people’s lives
around for the better as well as keeping our
communities safe.”
Lord Carlile responded: “The nature of the
terrorist threat is ever-changing and
Government policy must evolve in order to
tackle it. I look forward to seeing Preventfocused
work in action and hearing views from
supporters, critics and everyone in-between
about what is and isn’t working. The review will
be strongly evidence-based.”
In addition, Lord Carlile observed: “As the
former Independent Reviewer of Terrorism
Legislation, I developed a strong track record of
asserting and sustaining my independence of
central Government in assessing the
effectiveness of current legislation. This role
will be no different in that respect.”
Appointments
Risk Xtra keeps you up-to-date with all the latest people
moves in the security, fire, IT and Government sectors
Katy Bourne OBE
Katy Bourne OBE, the Police and Crime
Commissioner for Sussex, has been elected as
the new chair of the Association of Police and
Crime Commissioners at the organisation’s
Annual General Meeting. Now in her second
term as Police and Crime Commissioner (PCC)
for Sussex, Bourne was first elected in 2012 and
then re-elected in 2016 when she more than
doubled her majority.
The PCC’s role is to hold the chief constable
of Sussex Police to account for the performance
of the force, effectively making the police
answerable to the communities for whom they
serve. Bourne is tasked with setting the
strategic direction and priorities for Sussex
Police through the Police and Crime Plan. This
includes formulating the police budget and local
police precept (ie the amount residents pay for
policing within their council tax).
Bourne also has a statutory duty to
commission support services for the victims of
crime and deliver community safety initiatives
(including those focused on restorative justice
and crime reduction grants).
Bourne was recognised for founding the
award-winning Sussex Youth Commission in
2013 and, subsequently, the Sussex Elders
Commission in 2015.
Bourne graduated from Aberystwyth
University and was a successful businesswoman
before entering politics (and, indeed, retains a
keen interest in innovative business start-ups).
Fred Lambrechts
Fred Lambrechts has joined Corps Security as
mobilisation and transformation manager. In
this newly-created role, Lambrechts will
support large mobilisations as well as use his
many years of experience in the security
sector to develop Corps Security’s integrated
security guarding and monitoring solutions.
Lambrechts previously worked as national
operations manager at Interserve and has also
held senior roles at companies including
Knightsbridge Guarding, the Kingdom Services
Group, PCL Whitehall Security and, in addition,
T-Class Security.
Commenting on his new role, Lambrechts
told Risk Xtra: “I’m delighted to be joining
Corps Security. The business is well known in
the sector for its high standards of service and
its self-delivery of monitoring solutions. I’m
pleased to be part of an organisation which
was founded back in the 1850s and yet
remains one of the most forward-thinking
security companies in the market.”
Paul Lotter, the newly-appointed managing
director of the security guarding business
within Corps Security, added: “We’re in the
process of mobilising a number of significant
contracts so I welcome Fred to the business.
His experience of large-scale mobilisations will
be very welcome. Our security guarding and
monitoring businesses are becoming ever
closer and Fred will be instrumental in that
integration going forward.”
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RISKXtra
Appointments
Shaun Kennedy
Shaun Kennedy has taken over as Country President and
managing director of Securitas UK. Previous Country
President Brian Riis Nielsen officially handed over the
reins to Kennedy at Securitas UK’s recent annual
Leadership Conference. Riis Nielsen now moves on to a
new group management position within Securitas AB.
Kennedy is an experienced leader with a proven track
record in the security industry. After leaving the British
Army in 1997, he joined Chubb Security where he spent
15 years until the business was acquired by Securitas back in 2011.
Since that time, Kennedy has held senior management positions including
chief operating officer for the UK and, more recently, director of specialist
protective services. Kennedy has also been responsible for the successful
implementation of Securitas’ Fire and Safety strategy across Europe.
Commenting on his new role, Kennedy told Risk Xtra: “Having spent over 20
years working in the security industry, I feel privileged to be taking over
responsibility of the UK business at such an exciting time. Securitas UK will
continue to go from strength to strength, offering better safety and security to
our clients through outstanding security officers and an innovation and datadriven
approach.”
Jaime de Gouveia
Incentive Lynx, the
specialist security arm of
the Incentive FM Group,
has appointed Jaime de
Gouveia to the position of
business development
manager as the company
embarks on the next stage
of its growth.
As part of his role, de Gouveia will be tasked
with working alongside both new and existing
clients to fully understand their requirements
and ensure they have access to the most
suitable services and solutions.
de Gouveia has worked at Incentive Lynx for
over eight years now, initially joining the
business as a site-based security officer and
later being promoted to the role of security
manager. Before joining Incentive Lynx, de
Gouveia held positions at Central Saint Giles
and MidCity Place.
de Gouveia harbours more than 16 years’
solid experience of working across the sector.
During that time, he has developed,
implemented and delivered bespoke security
solutions for multiple businesses across
various sector environments.
Stephen Waud, managing director of
Incentive Lynx, explained to Risk Xtra: “Moving
forwards, the role of business development
manager will become increasingly important to
our organisation as we look to further grow our
client portfolio. Jaime has a fantastic
understanding of the Incentive Lynx model of
delivering industry-leading security services
and was the perfect candidate for this role.”
Priti Patel
Not long after Theresa
May’s final joust at Prime
Minister’s Questions with
Labour leader Jeremy
Corbyn in the House of
Commons on Wednesday
24 July, the newlycrowned
Prime Minister
Boris Johnson began to
assemble the constituent members of his
Cabinet for Government.
It soon emerged that Priti Patel, the
Conservative MP for Witham in Essex, has been
appointed to the role of Home Secretary with
former incumbent at the Home Office Sajid
Javid moving to become Chancellor of the
Exchequer and succeed Philip Hammond.
Patel served as International Development
Secretary from 2016-2017 having initially been
involved with the Referendum Party until
switching to the Conservatives.
Educated at Keele University and the
University of Essex, Patel’s initial foray into the
world of commerce saw her working in PR with
Weber Shandwick for several years.
Patel was elected as the Conservative MP for
Witham at the 2010 General Election.
Tom Clarke
Reliance High-Tech, the
independent security
technology integrator,
has announced the
appointment of Tom
Clarke to its senior
management team.
As the company’s
sales director, Clarke
will aim to grow the business and promote
the advantages of Reliance High-Tech’s
specialist services to organisations across
the country in line with the company’s
strategic growth plan.
With vast experience of large-scale
integration and technology migration
projects within the security sector, Clarke
joins Reliance High-Tech from Mitie where he
was director of sales for the company’s
specialist security services division. His
experience also includes spells at BT and
Contract Fire & Security.
Clarke will now develop, strengthen and
deepen relationships with existing
customers, while at the same time
identifying and forging new partnerships
with other organisations that are ready to
benefit from the value which a truly
integrated security set-up can realise.
58

ACCESS CONTROL
ACCESS CONTROL
ACCESS CONTROL
KERI SYSTEMS UK LTD
Tel: + 44 (0) 1763 273 243
Fax: + 44 (0) 1763 274 106
Email: sales@kerisystems.co.uk
www.kerisystems.co.uk
ACCESS CONTROL MANUFACTURER
INTEGRATED DESIGN LIMITED
Integrated Design Limited, Feltham Point,
Air Park Way, Feltham, Middlesex. TW13 7EQ
Tel: +44 (0) 208 890 5550
sales@idl.co.uk
www.fastlane-turnstiles.com
ACCESS CONTROL
NORTECH CONTROL SYSTEMS LTD.
Nortech House, William Brown Close
Llantarnam Park, Cwmbran NP44 3AB
Tel: 01633 485533
Email: sales@nortechcontrol.com
www.nortechcontrol.com
ACCESS CONTROL – SPEED GATES, BI-FOLD GATES
SECURE ACCESS TECHNOLOGY LIMITED
Authorised Dealer
Tel: 0845 1 300 855 Fax: 0845 1 300 866
Email: info@secure-access.co.uk
Website: www.secure-access.co.uk
HVM
HTC PARKING AND SECURITY LIMITED
St. James’ Bus. Centre, Wilderspool Causeway,
Warrington Cheshire WA4 6PS
Tel 01925 552740 M: 07969 650 394
info@htcparkingandsecurity.co.uk
www.htcparkingandsecurity.co.uk
FRONTIER PITTS LTD
+44 (0) 1293 422800
marketing@frontierpitts.com
www.frontierpitts.com

CCTV & IP SECURITY SOLUTIONS
PANASONIC SYSTEM
COMMUNICATIONS COMPANY EUROPE
Panasonic House, Willoughby Road
Bracknell, Berkshire RG12 8FP UK
Tel: 0207 0226530
Email: info@business.panasonic.co.uk
CCTV POLES, COLUMNS, TOWERS AND
MOUNTING PRODUCTS
ALTRON COMMUNICATIONS
EQUIPMENT LTD
Tower House, Parc Hendre, Capel Hendre, Carms. SA18 3SJ
Tel: +44 (0) 1269 831431
cctvsales@altron.co.uk www.altron.co.uk
CCTV
CCTV
MODICAM EUROPE
Rapid Deployment Digital IP High Resolution CCTV40
hour battery, Solar, Wind Turbine and Thermal Imaging
Wired or wireless communication fixed IP. CE Certified.
Modicam Europe, 5 Station Road, Shepreth,
Cambridgeshire SG8 6PZ
www.modicam.com sales@modicameurope.com
CCTV SPECIALISTS
PLETTAC SECURITY LTD
Unit 39 Sir Frank Whittle Business Centre,
Great Central Way, Rugby, Warwickshire CV21 3XH
Tel: 01788 567811 Fax: 01788 544 549
Email: jackie@plettac.co.uk www.plettac.co.uk
CONTROL ROOM & MONITORING
ADVANCED MONITORING SERVICES
CCTV
G-TEC DISTRIBUTION
Gtec House, 35-37 Whitton Dene
Hounslow, Middlesex TW3 2JN
Tel: 0208 898 9500
www.gtecsecurity.co.uk
sales@gtecsecurity.co.uk
EUROTECH MONITORING SERVICES LTD.
Specialist in:- Outsourced Control Room Facilities •
Lone Worker Monitoring • Vehicle Tracking • Message
Handling • Help Desk Facilities • Keyholding/Alarm
Response
Tel: 0208 889 0475 Fax: 0208 889 6679
E-MAIL eurotech@eurotechmonitoring.net
Web: www.eurotechmonitoring.net

DISTRIBUTORS
LEADING DISTRIBUTOR OF CONVERGED IP
SOLUTIONS, INCLUDING CCTV AND ACCESS CONTROL
ONLINE SECURITY PRODUCTS
Security distributors direct to installers, property
maintenance & facilities management companies
MAYFLEX
Our product range not only covers IP security products
but also incorporates the cabling infrastructure and the
Ethernet switching products necessary for a comprehensive
security installation. We have a knowledgeable team
of sales and technical experts that provide advice and
support with system design and product choice. You can
also order online up to 8pm for next day FREE delivery.
Excel House, Junction 6 Industrial Park, Electric Avenue,
Birmingham, B6 7JJ
Tel: 0800 75 75 65 www.mayflex.com
THE UK’S MOST SUCCESSFUL DISTRIBUTOR OF IP,
CCTV, ACCESS CONTROL AND INTRUDER DETECTION
SOLUTIONS
Phone 0800 880 6123
Phone 0113 850 6123
sales@onlinesecurityproducts.co.uk
www.onlinesecurityproducts.co.uk
AWARD-WINNING, LEADING GLOBAL WHOLESALE
DISTRIBUTOR OF SECURITY AND LOW VOLTAGE
PRODUCTS.
NORBAIN SD LTD
210 Wharfedale Road, IQ Winnersh, Wokingham,
Berkshire, RG41 5TP
Tel: 0118 912 5000 Fax: 0118 912 5001
www.norbain.com
Email: info@norbain.com
IDENTIFICATION
ADI GLOBAL DISTRIBUTION
Distributor of electronic security systems and solutions
for over 250 leading manufacturers, the company also
offers an internal technical support team, dedicated
field support engineers along with a suite of training
courses and services. ADI also offers a variety of fast,
reliable delivery options, including specified time delivery,
next day or collection from any one of 28 branches
nationwide. Plus, with an ADI online account, installers
can order up to 7pm for next day delivery.
Tel: 0161 767 2990 Fax: 0161 767 2999 Email:
sales.uk@adiglobal.com www.adiglobal.com/uk
WWW.IDENTIFICATIONSOLUTIONS.CO.UK
IDENTIFICATION SOLUTIONS
Members • Staff • Visitors • Contractors • Conference
• Clubs • Delegates • Corporate ID
www.identificationsolutions.co.uk

COMPLETE SOLUTIONS FOR IDENTIFICATION
PERIMETER PROTECTION
PERIMETER PROTECTION
DATABAC GROUP LIMITED
1 The Ashway Centre, Elm Crescent,
Kingston upon Thames, Surrey KT2 6HH
Tel: +44 (0)20 8546 9826
Fax:+44 (0)20 8547 1026
enquiries@databac.com
INDUSTRY ORGANISATIONS
TRADE ASSOCIATION FOR THE PRIVATE SECURITY
INDUSTRY
GPS PERIMETER SYSTEMS LTD
14 Low Farm Place, Moulton Park
Northampton, NN3 6HY UK
Tel: +44(0)1604 648344 Fax: +44(0)1604 646097
E-mail: info@gpsperimeter.co.uk
Web site: www.gpsperimeter.co.uk
POWER
UPS - UNINTERRUPTIBLE POWER SUPPLIES
BSIA
Tel: 0845 389 3889 Email: info@bsia.co.uk
Website: www.bsia.co.uk Twitter: @thebsia
INTEGRATED SECURITY SOLUTIONS
SECURITY PRODUCTS AND INTEGRATED SOLUTIONS
HONEYWELL COMMERCIAL SECURITY
Tel: +44 (0) 844 8000 235
E-mail: securitysales@honeywell.com
ADEPT POWER SOLUTIONS LTD
Adept House, 65 South Way, Walworth Business Park
Andover, Hants SP10 5AF
Tel: 01264 351415 Fax: 01264 351217
Web: www.adeptpower.co.uk
E-mail: sales@adeptpower.co.uk
UPS - UNINTERRUPTIBLE POWER SUPPLIES
INTEGRATED SECURITY SOLUTIONS
INNER RANGE LTD
Units 10 - 11, Theale Lakes Business Park, Moulden Way,
Sulhampstead, Reading, Berkshire RG74GB
Tel: +44(0) 845 470 5000
Fax: +44(0) 845 470 5001
Email: ireurope@innerrange.co.uk
www.innerrange.com
UNINTERRUPTIBLE POWER SUPPLIES LTD
Woodgate, Bartley Wood Business Park
Hook, Hampshire RG27 9XA
Tel: 01256 386700 5152 e-mail: sales@upspower.co.uk
www.upspower.co.uk

SECURITY
LIFE SAFETY EQUIPMENT
INTRUSION DETECTION AND PERIMETER PROTECTION
OPTEX (EUROPE) LTD
Redwall® infrared and laser detectors for CCTV applications
and Fiber SenSys® fibre optic perimeter security
solutions are owned by Optex. Platinum House, Unit
32B Clivemont Road, Cordwallis Industrial Estate,
Maidenhead, Berkshire, SL6 7BZ
Tel: 01628 631000 Fax: 01628 636311
sales@optex-europe.com www.optex-europe.com
C-TEC
Challenge Way, Martland Park,
Wigan WN5 OLD United Kingdom
Tel: +44 (0) 1942 322744
Fax: +44 (0) 1942 829867
Website: www.c-tec.com
PERIMETER SECURITY
INTRUDER AND FIRE PRODUCTS
CQR SECURITY
125 Pasture road, Moreton, Wirral UK CH46 4 TH
Tel: 0151 606 1000 Fax: 0151 606 1122
Email: andyw@cqr.co.uk www.cqr.co.uk
TAKEX EUROPE LTD
Aviary Court, Wade Road, Basingstoke
Hampshire RG24 8PE
Tel: +44 (0) 1256 475555
Fax: +44 (0) 1256 466268
Email: sales@takex.com
Web: www.takex.com
SECURE CONNECTIVITY PROVIDERS
SECURITY SYSTEMS
CSL GROUP
T: +44 (0)1895 474 474
sales@csl-group.com
@CSLDualComLtd
www.csl-group.com
ONLINE SECURITY SUPERMARKET
BOSCH SECURITY SYSTEMS LTD
PO Box 750, Uxbridge, Middlesex UB9 5ZJ
Tel: 0330 1239979
E-mail: uk.securitysystems@bosch.com
Web: uk.boschsecurity.com
EBUYELECTRICAL.COM
Lincoln House, Malcolm Street, Derby DE23 8LT
Tel: 0871 208 1187
www.ebuyelectrical.com

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