Does the Taxpayer First Act Significantly Impact Payroll?

Restricted Contractor Access
Another provision of the TFA further restricts contractor access to tax returns and taxpayer information. Such
contractors are typically outside attorneys and other professionals assisting with cases too complex for a single attorney
or law firm to handle. Prior to the legislation, any such contractors had unrestricted access to private information. That
is no more.
Contractors are no longer permitted access to any records or data obtained as a result of a summons unless they can
prove they need the information in order to execute the services for which they have been contracted. And even when
given access to information, contractors are no longer allowed to question summoned witnesses.
How does that affect payroll? It gives employees and payroll providers some additional peace of mind in knowing that
information provided in response to a summons is not going to be openly distributed among contractors who have no
need to see the information.
Better Customer Service
On a less serious note, but still equally important, is a provision that requires the IRS to develop new customer service
standards that are in line with the private sector. Assuming the IRS implements this provision as intended, the days of
getting the runaround when contacting the IRS will soon be over.
Experienced payroll professionals are not calling the IRS for advice every other week. But there are times – especially
during the busy tax season – when contacting the IRS is unavoidable. It is about time the agency was forced to bring its
customer service standards up to par. Good customer service is long overdue.
There are many other provisions of the TFA that space does not allow us to discuss. We can say that the new law is
nothing short of landmark legislation that tips the scales away from the IRS and more toward the taxpayer. That is the
way it ought to be. Don't you agree?