Debtfree Magazine August 2019

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE
DEBT
INTERVENTION
WHAT WE KNOW SO FAR...
August 2019
www.debtfreedigi.co.za

DEBICHECK: SIMPLIFIED
DebiCheck is so simple it can be summed up in just a few steps.
Let us show you what it is and how it works.

A TRUSTED PARTNER
FOR NEARLY A DECADE
WHY TRUST US?
/ Flawless PDA system
/ Leading Debt Counsellor systems
/ Focus on Debt Counsellor profitability
/ Excellent Consumer support - query resolution within 24 hours
/ Compliance and governance is our cornerstone
Call Chris van der Straaten
Head of Hyphen PDA | 082 557 0437
Or call our friendly support centre on 011 303 0060 - Option 2
or visit our website www.hyphenpda.co.za

DEBT REVIEW
EXPLAINED
Debtfree Magazine asked Blue Star Consultants to tell us what debt
review and debt counselling is all about. Here is what they had to
say:
Debt review is a debt solution targeted at South African consumers who are
over indebted and struggling to meet their debt obligations. South Africa
is one of the most indebted countries in the world and the government
recognized the need to take action. Debt Counselling first became a
profession in the 2007 when the National Credit Act (NCA) was instituted.
The NCA introduced debt review as a possible measure which could
help consumers, who are deep in debt, avoid being placed into personal
administration or having to deal with the legal repercussions such as
repossession, blacklisting, summons, judgements etc.
When entering debt review, first your income, living expenses and debt
obligations will be taken into account. Then the NCR registered Debt
Counsellor assesses your circumstances and begins negotiations with your
creditors. Good Debt Counsellors, such as those of Blue Star Consultants, are
experts in reducing interest rates and fees; and negotiating a lower monthly

instalment for their clients. Once the
negotiations have been completed,
a new debt repayment arrangement
is drawn up which allows the
consumer enough breathing room
to comfortably meet their monthly
living expenses. An attorney takes
the agreement to the Magistrate’s
Court to ensure that you receive legal
protection under the National Credit
Act and that your creditors have to
stick to the new arrangement.
The Debt Review process does not
have to be a daunting one. A good
Debt Counsellor will hold your hand
throughout the entire process so that
there are no unexpected surprises.
Most importantly however, Debt
review should be considered as an
educational process. At Blue Star
Consultants, our expert financial
consultants will draw up a new and
affordable budget that will assist you
with managing your money properly.
Debt review will give you peace of
mind and reduce your stress, as your
debt situation will be under control
and you will be legally protected.
Background vector created by freepik - www.freepik.com

Don’t you love new stuff? That
new car smell. That feel and look
of a new outfit. New stuff is often
exciting. Of course, the excitement
eventually wears off. The new
car owner who at first polishes
his car each weekend eventually
begins missing cleaning sessions
and after some time once the car
is dented, rusted and generally
dusty they are a little less in love
with their car than they were at
first.
It was that way when debt review first
came out back in 2007. It was new
and exciting and people expected
it to save the economy and save
millions of over indebted people
from the stress of the harsh debt
collections processes.
Over time the process has found its
niche and works much better today
than ever before but it has been a
long journey of over a decade with
many challenges along the way. It
has picked up a few dents and dings
and the new car smell has certainly
faded.
The good news is that there is
another new exciting debt relief
measure that has been signed into
law and people are once again
going bananas over it. It is called
debt intervention and this month we
take a look at what we know about
the process now that amendments to
the National Credit Act have finally
been published in the Government
Gazette.
Now, it is important to state that we
don’t have all the details since we
don’t know exactly when it will start
and the regulations have not been
published but… it is new and new is
exciting.
Don’t expect it to solve your issues
though, as you will see only a very
specific type of person with specific
debts will be able to apply and we
doubt that millions of consumers
will be able to get help though the
process due to capacity constraints
and probable credit provider push
back.
We also catch up on economic and
financial news, have an interview
with a Debt Counsellor and see
what happened at a big industry

conference in Gauteng. As always
we have tips and advice as well.
So, if you enjoy new things then be
sure to find out more about debt
intervention (just so that you know
what people are talking about). It is
hoped that this brand new process
will help a large number of the
poorest consumers in the country
and particularly those without any
income.
FROM
THE
E
D
IT
O
R
If you are already getting help
through debt review, then we urge
you to consider just how wonderful
it really is. Take it out, dust it off, give
it some thought, polish it up and
be excited that it is taking you ever
closer and closer to being totally
debt free.

DEBT INTERVENTION
C
HOW TO HELP
100 000 PEOPLE
DEBT
COUNSELLOR
INTERVIEW
O
NTENTS
DCASA
CONFERENCE
SERVICE
DIRECTORY
DISCLAIMER
Debtfree Magazine considers its sources reliable
and verifies as much information as possible.
However, reporting inaccuracies can occur,
consequently readers using this information do
so at their own risk. Debtfree Magazine makes
content available with the understanding that
the publisher is not rendering legal services or
financial advice. Although persons and companies
mentioned herein are believed to be reputable,
neither Debtfree Magazine nor any of its
employees, sales executives or contributors accept
any responsibility whatsoever for their activities.
Debtfree Magazine contains material supplied to
us by advertisers which does not necessarily reflect
the views and opinions of the Debtfree Magazine
team. No person, organization or party can copy
or re-produce the content on this site and/or
magazine or any part of this publication without
a written consent from the editors’ panel and the
author of the content, as applicable. Debtfree
Magazine, authors and contributors reserve their
rights with regards to copyright of their work.

DEBT
INTERVENTION
WHAT WE KNOW SO FAR...

DEBT INTERVENTION
– WHAT WE KNOW
SO FAR
New amendments to the National Credit Act have been signed
by the President and published in the Government Gazette. These
amendments make provision for something called ‘Debt Intervention’.
It is a process designed to help lower income consumers deal with
their debt.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
DEBT INTERVENTION
WHAT IS IT?
Debt intervention is essentially debt review offered by the National
Credit Regulator. It applies only to certain consumers based on how
much they earn and the type of debt they have.
The idea is to get consumers to change the way they currently spend their
money at home and free up as much as possible to pay towards their debt
each month. It seems that the goal will be to try to restructure consumers
debts over 60 months where possible.
Many people see it as a low cost alternative to administration orders and
sequestration.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
WHO CAN APPLY
FOR DEBT
INTERVENTION?
The Banking Association of South Africa (BASA) told parliament
that about 9.5 million people might qualify for the process but it is
important to know that not everyone can qualify for debt intervention.
To be eligible consumers must:
• Have less than R50 000 debt
• Have only unsecured debt (like loans and credit cards; not cars and
houses)
• Earn less than R7500 a month
If 9.5 million people were to get hold of the NCR on the day that it goes live
then the NCR could expect to receive 1.1 million calls an hour on the first
day. If people are polite and take turns over the entire first month then the
NCR could receive 49 479 calls an hour (or 824 calls a second).

South Africa’s
leading Debt Counsellors
since 2007
Start getting out
of debt today!
www.creditmatters.co.za
Call our national
call centre on
086 111 6197

DEBT INTERVENTION – WHAT WE KNOW SO FAR
WILL DEBT
INTERVENTION GET
RID OF YOUR DEBT?
For those who qualify, it is exciting to think that you may no longer
be trapped in debt and that your debts might be written off overnight.
For the majority of consumers who apply and are accepted for this process
it is totally unlikely that this will happen. The first goal of debt intervention is
not to write off debt or even postpone repaying debt. It is to get people to
pay something they can realistically afford towards their debt each month.
Step two would be postponing payments for a while, especially where
people have lost their job or have no work and only in extreme cases
where consumers are destitute for years are debts expected to potentially
be written off. This would only be after several years of being in the process.
Writing off debt has been one of the hot debates around debt intervention
and why the banks were so opposed to the new law. In fact, the banks
may still go to court over the new law and might try to get it ruled as
unconstitutional to write off their debt.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
OFFERED BY THE
NATIONAL CREDIT
REGULATOR
The National Credit Regulator (NCR) has an office in Midrand in
Gauteng and has been tasked with helping organize and run the
debt intervention process for people country wide. It is very likely
they will do so via a massive call centre rather than try establish
smaller offices all over the country.
When the regulations are published it is expected that we will find out when
the NCR will have to start offering this service. They will need to hire a bunch
of new staff. Train them and hand them certificates as Debt Counsellors.
These Debt Counsellors will be known as debt intervention officers.
The NCR will be offering the service for free to consumers but will require
millions of rand to set up and start running the service. They hope to see a
massive increase in their budget so that they can do so.

DEBT REVIEW | CREDIT LAW | LITIGATION
CONTRACTS | FAMILY LAW | WILLS & ESTATES
KIM
ARMFIELD
AND ASSOCIATES
Did you know that Debt Mediation can be
done legally? Contact us to find out how.
Tel: 021 949 1758 | 084 702 3760
info@legalwc.co.za | www.capeattorney.co.za

DEBT INTERVENTION – WHAT WE KNOW SO FAR
THE NCT
The National Consumer Tribunal will be tasked with receiving
applications from the NCR and turning them into court orders.
It seems that the NCT will do this behind closed doors (not in court room
hearings) and credit providers will be able to send objections and counter
proposals etc in writing.
These days, the NCT has been able to offer faster turnaround times on
what are called consent matters (where everyone agrees to a debt review
proposals) by using an online document submission process for debt review
matters. This system could now be used for debt intervention as well.
A NCT order has the same level of authority as a High Court order. Breaking
such an order is an offence.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
LISTED AT THE
CREDIT BUREAUS
Consumers under debt intervention, much like those under debt
review, will be listed at all the credit bureaus during the process.
Some people would call this “blacklisting” but nowadays there is no such
thing as blacklisting any more. Rather there are just different listings that
the bureaus keep that credit providers can consider when thinking about
offering credit. This protects credit providers from accidentally offering
reckless credit to deceptive consumers.
Unlike debt review which is quickly removed it is possible that, in some
cases, a consumer’s debt intervention status might linger for a while (12
months) but generally the idea is that once the person’s debts are paid up
the debt intervention status will be removed as well.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
IF YOU HAVE
AN INCOME
If you cannot repay on your debt what you promised that you due to
not having enough money to cover your basic needs and your debts
then the NCR will first ask you to change your expenses around the
house. They will ask you to cut back on spending on non essential
things and free up at least a little money towards your debt each
month.
The official poverty line according to stats SA is R1227 per person. This
is what Stats SA says people need to survive each month. If you have a
household of 3 people then that would add up to R 3681. For 4 people
that would be R4908.
If fact, some expect that the banks will probably take payments of even
R10/ month rather than nothing as this exposes them to the risk of write off.
Accepting small payments and waiting for consumers to pay late or miss
payments during the debt intervention so that they can leave the process
may be one way that credit providers reduce the risk of write off.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
IF YOU HAVE
NO INCOME
If you are in a household with no income (remember grants for children
are not considered income to be used for debt) and have no money to
pay, then the NCR will make a suggestion to the National Consumer
Tribunal that you pay nothing for a while (even up to a year).
They will then monitor your situation (they anticipate doing this every 8
months) to see if you have begun to earn an income.
If a couple of years goes by with you not earning any income or earning
enough income then the NCR could ask the NCT to write off your debt.
As a result you would then also be barred from gaining access to new credit
for a little while afterwards.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
MISS PAYMENTS
OR LIE AND YOU
COULD GO TO JAIL
Naturally with a process like this there was concern that consumers
could simply lie about their income or household situation and try
to get out of paying their debts. The solution to the law makers was
to make it a criminal offence to do so. If you lie to the NCR about
your income or expense etc you can end up getting fined or put in
jail for 2 years.
The National Consumer Tribunal has the same status as a High Court.
If you decide to just break the NCT court order and miss payments for
your debt intervention then it is an offence in terms of Section 160 of the
National Credit Act. You could then be in line for a big fine in terms of NCA
Section 161 or could even end up in jail for up to 10 years.

It is unlikely that the NCR will try to send people to jail but the credit providers
who find out about such violations might be less friendly if they feel you are
abusing the process and things might get scary very quickly. Once again it
is however doubtful that credit providers will try to get you thrown in jail but
in theory it could happen. They may rather just get out of the process and
begin their usual collections process again.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
CAN CONSUMERS
MANIPULATE THE
DEBT INTERVENTION
SYSTEM?
While lying about your income and missing payments could get you
thrown in jail it is in theory possible to manipulate the situation a
little if you are sitting with less than R50 000 unsecured debt.
Step 1
Consumers who currently do have work could go take on more
debt to push their debts up close to the R50 000 limit.
Step 2
Quit your job or just stop going to work and get fired. You now
have the right amount of debt and no income.

If consumers are foolish enough to try manipulate the system in such a way
they could potentially try make sure they never have income when the NCR
check up on them and that they cannot repay their debts since they have
no income.
They can then try to have their debts written off. Of course, they would have
to keep this up for many years while under the process and that would be
very difficult.
Ultimately such tricks may not work since we are not sure if (1) such a profile
of consumer will get access to more credit these days. The banks are being
very cautious about lending to lower income consumers who might fit this
profile now and (2) the banks may take the write off part of the process to
court and you could end up having to repay the debt anyway.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
CAN CREDIT
PROVIDERS
MANIPULATE THE
SYSTEM?
Debt intervention is simply debt review done by the NCR and we
know the banks love debt review. So they will probably be happy to
get payment through this process. It is possible though that credit
providers may want to avoid the threat of possible debt write offs.
Big banks like Capitec Bank have said that they have been reducing
exposure to this profile of consumer for some time now. This means that
they are lending to these types of consumers less and less. Capitec Bank
said they only have a 5% exposure to such consumers. Smaller short term
credit providers will not have this luxury since these consumers are basically
their total client profile.

Since debt intervention only applies to unsecured debt then the banks may
simply start securing smaller debts through sureties (for example). The
banks may simply accept debt intervention payments of even R1 or less
to ensure consumers can afford to repay something. They then can simply
wait for a missed or delayed payment and then try to get the case thrown
out since the consumer is not sticking to the court order.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
WILL CONSUMERS
SAVE THROUGH DEBT
INTERVENTION?
Consumers who go for Debt Intervention will not have to pay any fees
to a Debt Counsellor for their debt review. These fees will be covered
by tax payers in funding to the NCR.
This then makes it seem cheaper than traditional debt review, at first glance.
However, it is interesting to note that debt intervention, much like most debt
review matters these days, will potentially be paid over 60 months.
Credit providers like to make adjustments to interest rates and drop fees
during a debt review to try ensure that debts are paid off within what they
see as a reasonable time period (eg. 60 months).

If a consumer were to enter debt intervention with a total of R50 000 debt
what would they pay each month?
Once the calculations are done it is likely that the consumer will
pay around R833 a month over 60 months (possibly less if they
have less to pay).
If the same consumer were to enter debt review with a total of R50 000
debt what would they pay?
Once the calculations are done and if the consumer has funds to
pay they would likely pay around R833 per month (which would
include fees).
So, the consumer would still pay the same figure each month in both
processes. One would include fees to a Debt Counsellor which the credit
providers would forgo and the other would not have fees to the NCR
included. As far as the consumer is concerned the payment would be the
same and take the same time period.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
WHY DEBT
INTERVENTION AND
NOT DEBT REVIEW?
There were many people who, during the planning phase of the recent
amendments to the National Credit Act, said that Debt Counsellors
are not interested in helping consumers who might fit this lower
payment profile. Is this true?
The Debt Counsellors Association of South Africa (DCASA) say that based
on their research many Debt Counselling firms have over 17% clients who
are the type of consumer who would now qualify for debt intervention. So, it
seems claims that Debt Counsellors never wanted to help these consumers
are highly inaccurate.

Rather, it seems that the credit providers’ past reluctance to make significant
drastic efforts to drop fees and rates and really extend repayment terms in
a dramatic way forced the hand of the law makers to put a government
representative in place to force them to “play ball”. Side stepping issues
like prescription of debt, Induplum and reckless credit have also not helped.
Efforts have been made by Debt Counsellors to get credit providers to
willingly and without court compulsion extend repayment terms (in some
countries debts are happily restructured over 20 years) but some credit
providers have fought to try keep repayment terms short to 60 months or
less. This means consumers might be asked to pay close to the very edge
of what they can realistically afford each month. Many courts also focus on
shorter repayment terms and have delayed the debt review court processes
in the past.
Though this has improved a lot in recent years credit providers have earned
a less than cooperative reputation unfortunately. Particularly is this the case
in regard to the contentious issue of reckless lending.
The idea of a service without fees (even during a time when government
funding is in serious trouble) also is pleasing to the public and political
party members. The idea of totally side stepping the courts entirely and
heading to the sympathetic National Consumer Tribunal for all matters is
also very appealing to many.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
IS DEBT INTERVENTION
BETTER THAN DEBT
REVIEW?
You may wonder if debt intervention is better than debt review since
it is new and it required changes to be made to the National Credit
Act to make it happen?
Basically, debt intervention is debt review. It is the same thing but is targeted
at a specific group of clients. It is also going to be done by the Regulator
and not by professional Debt Counsellors. All this really means is that the
NCR will potentially be removing about 17% of potential new clients from
Debt Counsellors if they manage to make capacity to assist clients in this
profile. Though the processes are almost identical there are one or two
significant differences.

The NCR does not have to run a profitable sustainable business to help
these consumers. They can rely on government funding. This means that
when consumers fail to pay once they start the process this will not negatively
affect their ability to remain in business.
A second difference, which is scary to credit providers, is that the credit
providers who are dealing with the NCR about these consumers also
get regulated, investigated and monitored by the NCR. This is the same
organisation which is able to try take them to the NCT and have their
license removed at any time. This is going to make it very tricky for these
credit providers to continually oppose matters and not expect some form of
pushback from the Regulator.
Many people wonder if the NCR are going to struggle to stay impartial
and if the massive conflict of interest is not going to be a big problem and
collapse the system.

DEBT INTERVENTION – WHAT WE KNOW SO FAR
PEOPLE NEED HELP
Millions of South Africans are taking increasing strain due to hard
economic times and poor financial training. These people need all the
help they can get to deal with the pressure that comes from having
outstanding debt they are unable to pay according to their contract
obligations.
Any process which helps these consumers is going to help. It is hoped that
debt intervention can be such a process. In particular, with the growing levels
of unemployment across the country debt intervention may help people
avoid having a long list of judgments against their name and growing debt
balances running up to Induplum.
Debt Counsellors are excited to find a way to help what are known as
Ninjas (No Income, No Job consumers). Though this could admittedly
be done via debt review the courts and industry have not been good at
implementing it. So, now the NCR can step in and try do it via the NCT.
Though it remains to be seen if the banks take the aspect of debt write off
to the Constitutional Court (and how that could make or break foreign
investment in SA) any process that can help consumers pay off some or all
of their debts is going to be a good thing.

Take Back Control
Of Your Finances
We provide a remedy specifically for
over-indebted consumers which
involves restructuring of debt
payments, lowering interest rates and
fees and lengthening payment terms.
Debt Counselling could be the best
gift you give yourself.
Call 087 237 7874 today!
2019
Debt Review
Awards
WINNER
2018
Debt Review
Awards
WINNER
DebtBusters voted SA’s BEST ‘National Debt Councellor’at the
2019: Debt Review Awards - for the 4th consecutive year!
Consumer Debt Help voted SA’s BEST ‘Large Debt Councellor’
at the 2018: Debt Review Awards - for the 5th consecutive year!
Follow us on Facebook
DebtBusters employs NCR
registered debt counsellors
| www.debtbusters.co.za
Proudly part of the Intelligent Debt
Management (IDM) Group

DEBT REVIEW
SCHOOL
If you want to check if a credit
provider or Debt Counsellor
is really registered with the
National Credit Regulator you
can visit the NCR website:
www.ncr.org.za

HOW TO HELP 100 000
PEOPLE THROUGH DEBT
INTERVENTION

The NCR face a mammoth task in trying to help just some of the
9.5million people who may qualify for debt intervention. Rather
than look at that mind boggling number let’s do some math and
discuss how to perhaps help just 100 000 people.
The Debt Counsellors Association of South Africa (DCASA) says it takes
over 50 hours to help a consumer through debt review (and much more if
reckless credit is involved). If we assume the NCR are much better at debt
review than Debt Counsellors and get better cooperation and have better
computer systems etc and if we ignore the NCR having to review each case
every 8 months.
To help 100 000 people it would take a total of 5 000 000 hours!
If one person at the NCR helped these people for 8 work hours a day it
would take that one person 625 000 days. That’s a long time so let’s divide
that into something more realistic like a work year. There are normally
somewhere around 260 work days in a year (with no leave or public
holidays).
So, it would take one person 2403 years of work to help 100 000 people.
Hopefully the NCR will hire a very large amount of people to help consumers.
They will have to set up a large smooth operating call centre of trained
people.
If the NCR are able to hire 2403 people then they could potentially
try help 100 000 people in a year.
Given the increased focus that is being placed on reckless credit investigations
and the need to do so on every account under review the workload for
each matter may end up being a lot more than expected and previously
calculated by DCASA.

KIM
ARMFIELD
AND ASSOCIATES
When debt
review clients
don’t pay they
put your entire
practice at risk!
We make sure you get paid for
the work you’ve already done!
Tel: 021 949 1758 | 084 702 3760
info@legalwc.co.za | www.capeattorney.co.za

Tashreeq Syster (Debt Counsellor)
Blue Star Consultants
INDUSTRY INTERVIEW

How long have you been a DC?
For two years now.
What did you do before becoming
a DC?
I have a background in client
services.
Why did you become a DC?
With a background in client services,
I have always been drawn to helping
people. I was deeply concerned
when I learned of the alarming rate
of over-indebtedness in South Africa.
I felt that I had the right skills and
background to help people deal
with the financial and emotional
strain they were facing and to make
a positive difference in their lives.
What area do you practice in?
I am situated in Cape Town, but
help clients all over the country.
Do you have a small/med/large
DC company?
I would say that the company is
medium sized.
What makes your business a
success?
I have a team of unbelievable
people who contribute greatly to
our success each and every day.
While I can mention many aspects,
I believe that our success can be
mainly attributed to two things:
That personal touch – We treat
each client as if they are our only
one; and our work ethic - We fight
tirelessly to provide the best level of
service and outcome for our clients.
Where do you find new business?
Through various online and direct
marketing channels. I also obtain
many clients through referrals from
my existing client base.
Who are your favourite and most
challenging credit providers at the
moment?
Favourite: Lewis Stores and
Consumer Friend.
Most challenging: Wesbank and
Absa
What is the biggest challenge
facing Debt Counsellors at the
moment?

A small number of unethical Debt
Counsellors are sadly giving the
industry a bad name. Also, some
credit providers are very difficult to
work with and do not act in the best
interest of the consumer.
What is the biggest challenge
facing your consumers at the
moment?
A lack of education about Debt
Counselling and common
misconceptions of the process. There
is also a general lack of financial
literacy within South Africa.
What advice do you have for
consumers with debt stress?
Struggling to repay your debts and
maintain an acceptable standard of
living for you and your family can be
a very overwhelming and distressing
experience. I fully understand how
difficult it can be to take that first
step and face the issue.
I would strongly encourage anyone
dealing with a debt problem to seek
help from a registered, professional
Debt Counsellor.
A good Debt Counsellor will analyse
your individual circumstances;
assess and explain all options which
are available to you in a clear
manner; and provide you with a
tailored solution which meets your
needs. At Blue Star Consultants
we always offer an obligation-free
assessment and our services are
strictly confidential.
What advice do you have for
consumers already under debt
review?
Your primary goal should be
to maintain your debt review
arrangement and ensure that you
honour the agreed upon (reduced)
monthly repayments. Keep your
Debt Counsellor up to date with
your finances and inform him/her if
any of your circumstances change.
A good Debt Counsellor is always
available to his/her clients, even if
just for a quick catch up or chat.
Tel: 021 205 1663
WhatsApp: 079 868 3323
info@bluestarconsultants.co.za
www.bluestarconsultants.co.za

DEBT REVIEW
SCHOOL
Did You Know?
If you are soon going to have
to take maternity leave did
you know you can ask a court
to delay or postpone
debt repayments (NCA
Section 86 (7)(b)).

WHAT DO THE NCA
AMENDMENTS MEAN FOR
CREDIT PROVIDERS?
Other than debt intervention, what will recent changes to the National
Credit Act mean for credit providers?
Interest Rates
Since the courts can now just go ahead and adjust interest rates for debt
review matters where credit providers do not agree with the proposals of
Debt Counsellors it will now be beneficial for credit providers to try reach
a firm agreement on interest rates before matters go to court. Alternatively,
they may have to instruct their legal representation on trying to motivate the
courts to grant them the rates they would prefer to have.
Reckless Credit
The Act now requires credit providers to provide the needed documentation
to do reckless credit evaluations (incl. to the NCR who are busy with a
debt intervention case, for example) within 7 days. This is going to be very
difficult for credit providers (particularly larger ones who have millions of
documents filed offsite) and is going to present a real challenge. Improved
processes and systems will have to be put in place to comply.
Background vector created by freepik - www.freepik.com

WHAT DO THE NCA
AMENDMENTS MEAN FOR
DEBT COUNSELLORS?
Recent NCA amendments are going to have an impact on Debt
Counsellors.
Interest Rates
Many courts have hesitated to adjust credit provider interest rates when
hearing debt review cases. They have hesitated to make these changes even
where credit providers have agreed to adjust rates. Where credit providers
and Debt Counsellors have not been able to see eye to eye the courts have
not been willing to make changes to interest rates unilaterally.
This is now a thing of the past. The Act has been updated to allow courts to
adjust interest rates on debt review matters.
Reckless Credit
In the past, consumers or courts had to specifically ask Debt Counsellors
to investigate reckless credit. This was seldom done (since credit providers
fight these matters tooth and nail and were hesitant to provide the needed
documentation due to the high costs and possible lack of documentation
involved). Now the NCA has been amended to say that Debt Counsellors
must automatically investigate reckless credit in all cases. The amended Act
now also makes it a criminal offence not to report a matter which could
possibly be reckless to the NCR (and to a court hearing a debt review
matter). The consequences of failing to do so are serious.

What if...
YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?
Is he really insured, and if so, properly?
Could the insurer repudiate the claim
because of his debt review status?
As he cannot borrow,
how does he replace his vehicle?
Since he can’t get more credit,
how does he replace his vehicle?
Meliorleaf is the first and only specialist in
insuring the assets of people in debt review.
We genuinely protect your clients…
in partnership with you.
CALL US NOW 011 141 2799 | www.meliorleaf.co.za

MAXIMISING INSURANCE RELATED INCOME
PARTNERSHIPS
How Meliorleaf partnerships with Debt Counsellors work.
We keep you advised regarding your clients to ensure they are
covered properly and remain covered.
We remunerate you, ongoing, for what you choose to do:
Some debt counsellors want to be actively involved in arranging and
managing insurance relationships, and we fairly share commissions
earned
Some debt counsellors are also registered Financial Services
Providers. They can advise clients and provide a full broking service,
and are entitled to earn the full commission
But, Meliorleaf understands that some debt counsellors cannot or do
not want to be actively involved. However, they do want their clients
to be properly insured:
For these debt counsellors, Meliorleaf can provide a fully outsourced
turnkey solution. What’s more, we will still provide you with ongoing
remuneration on all active policies.
Are you interested in partnering with Meliorleaf?
Call Sean or Elmarie today on 011 141 2799
CALL US NOW 011 141 2799 | www.meliorleaf.co.za

Die Republiek van
SKYT AFRICA
Hi Almal,
Daar is al in die verlede tot vervelens toe gepraat oor die belangrikheid
van n maandelikse begroting en tog is daar mense wat daaglikse kla dat
hul begroting nie klop nie. Alhoewel daar eksterne faktore kan wees, soos
n onverwagte uitgawe wat die begroting negatief kan impakteer, gebeur
sulke dinge nie elke maand nie. Indien die ongeluk jou maandeliks ry
moet jy n ernstige gesprek met jou geluksgodin voer want sy is besig om
op die job te slaap! Elke begroting moet n bedrag vir die onvoorsiene
insluit maar daar behoort nie maandeliks n voorsienigheid plaas te
vind nie, indien jy elke maand hier spaarpoging opgebruik en nog meer
is daar fout met die begroting.
Die oplossing kan n lewenstyl oudit wees. Dit klink na n bek vol maar
is eintlik heel eenvoudig. Die begroting is wat jy beplan of beoog jou
uitgawes gaan wees, n lewenstyl oudit is n rekonsiliasie van jou werklike

uitgawes, soos die begrip dit stel jy doen n finansiële nabetragting van
wat, hoeveel en waar jy die afgelope maand geld spandeer het. Almal se
beursies is tot oorlopens vol van strokies vir elke transaksie aangegaan
met meestal n beskrywing van die aankope.
Nou hoe gemaak? Na elke aankoop detailleer dit terug na jou begroting
toe, sommer dadelik in die middag as jy by die huis kom. Geld by die
kitsbank getrek? Sodra jy tuis is skryf op die strokie waarvoor die fondse
aangewend was. As die kitsbank se skerm aandui of jy n strokie verlang
neem een, jy gaan nie die wêreld se bome uitwis in die soeke na n oplossing
vir jou probleem nie.
Wees uiters noukeurig wanneer jy die inligting neer pen en neem kennis
waarop geld uitgegee is. Indien jy x bedrag op melk begroot het sal die
rekonsiliasie op enige gegewe stadium in die maand vir jou n aanduiding
gee van hoeveel op melk spandeer is en hoeveel bly nog oor. Dit is gewoonlik
die klein jakkalsies wat die wingerd opvreet, daardie duur sjokolades wat
so strategies by die betaalpunt geplaas is of die biltong wat so verdomp
lekker ruik in die slaghuis of die “special” van wat ookal wat jou oog vang.
Ek hoop dit help.
Groete,
Christo
Christo Hattingh
Kyk gerus my LinkedIn profile:
https://www.linkedin.com/in/christo-hattingh-351a52130/
* Seriously please do let us know if you found this article to be
funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

Situated in the pleasant Mount Edgecombe area in Durban north,
just a few kilometers drive from the King Shaka Airport, the Gumtree
Lodge is an affordable, centrally located home away from home. It
manages to combine convenience with a central location and all at
reasonable rates.
The decent sized rooms are air-conditioned which comes in handy almost
all year round as Durban can be warm even during the winter months.
Alternatively, guests can head outside to the generous gardens and the
large pool where you can soak up some rays on the sun beds and enjoy
the Durban sunshine all year round.

The lodge is just a few minutes drive from the ever popular Gateway and
Cornubia shopping malls. These popular malls have every type of shopping
you might possibly want and entertainment options for both day and night.
If you are less of avid shopper and feeling a little bit more sporty then you
could hit the local golf greens which are situated almost right next door.
Otherwise it is just a few minutes drive to the local beaches where you can
watch dolphins and whales swim by, build sandcastles and go for a swim
in the ocean.
If you need a little inspiration on what to do in the area during your stay
then you canjust head down to reception to get travel and tour advice from
the friendly management team. If however you are visiting Durban on a

usiness trip then a nice feature at the Gumtree Lodge is the convenient
in-house business centre. This comes in handy if you suddenly find that
you need to print, scan or fax something urgently. If you need to hold any
meetings during your stay the Lodge has also got you covered. They have a
10 seater boardroom for business meetings or strategy sessions – just chat
to the folk at reception.
The owners say that the large grounds can even be used for large functions
or weddings for up to 100 guests. They have the option of erecting a
marquee tent on the property so that guests can be sure of staying warm
and dry no matter the weather.
The Gumtree Lodge is one of those spots where once you find it you are
bound to return. It is affordable, comfortable and has a nice range of
amenities with friendly staff. So, be sure to check out the Gumtree Lodge
when next you visit Durban.
https://www.gumtree-lodge.co.za/

We appear in the following courts and act as a correspondent for Dc’s
and their attorneys.
ATLANTIS
BELLVILLE
GOODWOOD
CALEDON
CAPE TOWN
WYNBERG
CERES
GRABOUW
HOPEFILED
KHAYELITSHA
KUILSRIVER
MALEMSBURY
MITCHELLS PLAIN
MOORREESBURG
PAARL
PIKETBERG
ROBERTSON
SIMON’S TOWN
SOMERSET WEST
STELLENBOSCH
STRAND
TULBAGH
WELLINGTON
WORCESTER
Please contact adri@kempdebruyn.co.za to
enquire about our fees.
+27 (21) 200 5644
adri@kempdubruyn.co.za
21 Station Street, Paarl, 7646

www.collectnetpda.co.za

Debt Counsellors Collective
Check out our Facebook page.
We encourage all registered DC’s
who are not affiliated with an
association to join so that DC’s
get the opportunity to influence
decisions taken by the NCR.
Congratulations to
all those recognised
in this year’s
Debt Review Awards.
Join our discussion
about Debt Intervention
on our members only
Facebook page.
www.allprodc.org

Congratulations to
all the 2019
Debt Review Awards
winners
www.bdcf.co.za
DCASA Branch Meeting Dates:
KZN (Westeville Country Club)
26 October 2019
Western Cape (Parow Golf Club)
23 October 2019
Thank you to all who were able to
attend the Annual Conference.
NDCA are ready to help
consumers who are
struggling with debt.
Visit our site for more
information
www.dcasa.co.za

Large Debt Counselling firm seeks the services of a Senior Debt Consultant
/ Debt Counsellor to join team of experts.
Qualifications & Requirements:
• Must have at least 2 years debt counselling / review experience
• Qualified certificate will be an advantage
• Be able to work under pressure
• Be a team player
• Computer literate
Competitive basic salary and very good commission.
Earn at least R20 000 to R40 000 if you are a hard worker.
Please send your CV to wecare@debtcare.co.za for an interview.

PROFESSIONAL DEBT
COUNSELLING ATTORNEYS
TEL: 021 872 1968
11 MARKET STREET, PAARL
www.steyncoetzee.co.za

DCASA ANNUAL
CONFERENCE 2019
The Debt Counsellors Association of South Africa held their annual
members conference in Gauteng during August 2019. The event
was well supported and featured a number of interesting speakers
who discussed the economy, recent financial scandals and matters
pertaining to the association and industry.

Mike Schussler
Economist
Mike discussed how indicators
are that the US is headed for an
economic recession and what that
means for all other economies and
currencies. The “Average” world
citizen owes $24 000 (over R360
000), working people owe $60 000
(nearly R1 million).
Household debt in SA has been
gradually declining but recently
began climbing again. There
are 9.32 million people who are
credit active than are in the formal
employment sector. 5 million of these
people have probably got credit they
should never have been allowed to
get.
Eskom debt is 10% of GDP and
turnover is only 5% with no profits.
Chris Van Der Straaten
Hyphen PDA
If you don’t know what DebiCheck is
then you need to catch up quickly as
it is coming and going to influence
the way you pay people and they pay
you. In particular it has to do with the
way people will be validating debit
orders (Naedo & Aedo no more).
Since a big part of the plan is to use
peoples’ mobile phones to contact
them and ask them to verify a new
debit order (or once of confirm an
older repeat payment, like your
debt review payment) there may be
challenges.
Test runs by the banks show that
many consumers did not cooperate.
Since it has to be done within 24
hours this posses a looming problem.
Many banks will have lots of other
channels for consumers to use like
email, websites, atms and using
banking apps.
Tim Van der Grijp
National Credit Regulator
Tim spoke about several NCR
circulars, plans for webinars, court
challenges and an upcoming industry
wide survey (the NCR would like to
see over 1000 responses). Currently,
it is estimated that there are around
750 – 900 active Debt Counsellors.
He also provided updates on what
is happening at CIF (chaired by the
NCR). The subcommittee on the

withdrawal guidelines has been
put on hold to await a court case
outcome on the topic. He also laid
out some of the many, many new
projects that the NCR are embarking
on. This will include an update of the
terms and conditions of registration
of Debt Counsellors with the NCR
(since 5 years have passed since the
past review).
Rob Rose
Editor at Financial Mail
Rob spoke about the scandal
surrounding the financial crimes of
Steinhoff. He expressed amazement
that people are not being put into jail
left, right and centre over the matter.
Some of the shocking stories shared
highlighted how greedy people can
and will do anything for more money.
Russell Dickerson
DCASA President
Russell thanked each member of
the DCASA NEC and the two hard
working members of DCASA staff
(Vanessa & Christina) for their work.
He then ran through some interesting
industry related facts and figures
such as how 24.10% of credit active
consumers have accounts that are
over 3 months in arrears. He also
congratulated recent winners in the
annual Debt Review Awards.
Paul Slot
DCASA Representative to CIF
Paul discussed in detail the minimum
spending norms and how 10 million
credit users have got into arrears. He
discussed the weaknesses of the way
credit providers assess if consumers
can actually repay debts. This ties in
closely with reckless credit granting.
The minimum spending norms are
well below reality especially for lower
income consumers. He predicts a
significant debt bubble to burst in
the next year.
Stats for people who have entered
debt review show that the so called
‘norms’ given for consumers
household expenses are short by at
least 272% and could even be off by
292%.
In 20% of cases he researched,
consumers were granted credit
which was more than their actual
take home pay.

STUCK
USING
ANCIENT
TECHNOLOGY?
Contact Maximus on 011 451 0041 | www.dcmax.co.za

don’t be a twit
http://twitter.com/Debtfree_DIGI
All professionals have professional indemnity if the unforeseen
happens. Do you as a professional Debt Counselor have
professional indemnity as stipulated by the ethical code?
contact us today for more information
086 111 2882
TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za
www.in2insurance.co.za

CLICK THE C
SERVICE D
DEBT COUNSELLORS
SUPPORT
SERVICES
TRAINING
FINANCIAL
INSURANCE

IRECTORY
ATEGORY
DO YOU WANT TO LIST
YOUR COMPANY?
directory@debtfreedigi.co.za
LEGAL
CREDIT BUREAUS
PAYMENT
DISTRIBUTION
AGENCIES
CREDIT PROVIDER CONTACT
DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS
GAUTENG
KWAZULU-
NATAL
FREE STATE

LIMPOPO NORTH WEST EASTERN CAPE
MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE
Cathy Foster
Debt Counsellor – NCRDC1977
Penny Wise Debt Counselling
Tel: (011) 679 1540
Fax: 086 719 3378
Mobile: 083 298 4467
Email: cathy@pennywise.co.za
www.pennywise.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
GAUTENG
Armani Debt Counselling
Take the First Step
to Financial Freedom
Tania Dekker
Tel: 011 849 3654 / 7659
www.armanigroup.co.za
Dynamix Debt Counselling TLC
Alida Christie NCRDC2324
Office 1, 34 Beefwoodstreet,
Vanderbijlpark, 1911
Tel: 079 520 4369
Tel: 016 100 8020
tlcdebt@mweb.co.za

Specialist Debt Management Centre
Beverley Ludick, NCRDC948
Pretoria
Tel: 012 377-3557
Email: obligco@gmail.com
Email: dc@obligco.co.za
www.obligco.co.za
Creators In Financial Wellbeing
NCRDC677
You Are Not Alone
We’ll handle your creditors so you
don’t have to!
1 Dingler Street, Rynfield, Benoni
0861 10 11 00
info@debtmend.co.za
www.debtmend.co.za
Get
debt relief ¨
with our
help today!
016 423 3029
082 812 5442
info@resolutiondebt.co.za
NCRDC197
Tel: 011 660 9970
Fax: 086 540 5017
KRUGERSDORP
e-mail: nicky@nvdmdc.co.za
www.nvdmdc.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
CCDC
Consumer Care Is our Priority.
Tel: 018 462 4263 / 073 624 6949
Email: info@ccdc.co.za
www.ccdc.co.za

South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
DEBT NO MORE - NCRDC1973
Christelle du Toit
Tel: 016 423 6301
Cell: 083 321 6731
FAX: 086 219 3306
Email: debtnomore@jjckruger.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
www.jpawfin.co.za
2017
Debt Review
Awards
WINNER
GAUTENG
MV Business Empowerment
9 River Road
Morning Hill
Bedfordview
(next to Eastgate mall)
Tel: 083 490 3339
velaphi@infitech.co.za

South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
KWAZULU-
NATAL
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER
The simple way to a
debt free, stress free life!
DEBT COUNSELLING
Debt Review Specialists
23 Coronation Road
Mithanagar
Tongaat
4399
Tel: 071 222 9481
Tel: 032 944 3446
admin@kmadebt.co.za
www.kmadebt.co.za
FINANCIAL COACHING
MONEY MANAGEMENT
EMPLOYEE ASSISTANCE
PROGRAMMES
031 303 3690 / 084 250 2356
romie@debtfinesse.co.za
www.debtfinesse.co.za
FINESSE

Get
debt relief ¨
with our
help today!
082 937 7874
082 812 5442
denise@kzndebtcounselling.co.za
“Helping you the SMART way”
0860 061 008
info@smartdebtadvisors.co.za
www.smartdebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
FREE STATE
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

LIMPOPO
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Depopulating a generation of over
indebted and populating a debt free
generation.
Office no 2, 5 A Schoeman Street,
Polokwane
Tel: 0152912731
Tel: 0877028518
Email: admaau66@gmail.com
www.maaudebts.co.za
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

MPUMALANGA
GMC Debt Solutions
52 Kerk Street
Lydenburg
Tel: 087 802 7054
Tel: 087 151 1034
www.gmcdebtsolutions.co.za
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTH WEST
Depopulating a generation of over
indebted and populating a debt free
generation.
Office No. 6, Prime Pharm Building,
36 Dr Nelson Mandela Drive
Tel: 0186320053
Tel: 0877026744
Email: papi@maaudebts.co.za
www.maaudebts.co.za
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTHERN CAPE
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
EASTERN CAPE
South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER

WEBSITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Drastically reduce your monthly
debt repayments
Let US help 0861111863
Regain control of your finances
www.debt-therapy.co.za
WESTERN CAPE
" There is no Dignity quite so Impressive and
Independence quite so Important,
No
Living within your Means. - Calvin Coolidge "
as
For your Convenience Our Range of Services are
Available to you Anywhere in South Africa!
Jackie Coetzee
079 317 8557
documentswc@fusiondc.co.za
“There is no dignity quite so
Impressive and No Independence
quite so important as Living
within your Means - Calvin Coolidge”
For your Convenience Our Range of
Services are Availble to you Anywhere in
South Africa!
Jackie Coetzee
079 317 8557
022 713 2021
documentswc@fusiondc.co.za
CHOOSE
YOUR
FINANCIAL
FREEDOM
TODAY
Tel: 021 204 8001 • Email: dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
dc@ffsdc.co.za
www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP
Get Your Life back on track
TEL: 087 230 0223
FAX: 086 551 1649
EMAIL: makanti@isiseko.co.za
WEB: www.isiseko.co.za
NCRDC1142
No 2 Golden Isle Building
281 Durban Road, Oakdale,
Bellville, 7535
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions

South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
Your Guide to Financial
Wellness and Recovery
0861 229 922
info@debthero.co.za
www.legalhero.co.za
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER
WESTERN CAPE
CONSUMER DEBT SUPPORT
Annienne Nel NCRDC2452
Kairo’s House, 22 Fairfield
Southstreet, Parow, 7550
Office: 021 930 5791
Cell: 082 641 2328
Fax: 086 563 3264
e-mail: info@debtcentre.co.za
www.debtcentre.co.za

Louwnet Debt Consultants
NEXT LEVEL DEBT MANAGEMENT
“Helping you the SMART way”
AREA SPECIALIST:
Ÿ Durbanville
Ÿ Brackenfell
Ÿ Kraaifontein
0860 061 008
info@smartdebtadvisors.co.za
www.smartdebtadvisors.co.za
067 068 5604
louwnetdc@gmail.com
facebook.com/LouwnetDebtConsultants
RIGHT STEP TO A
DEBT FREE LIFE.
DebtZen
for peace of mind
086 111 2274
081 785 3724
info@logicaldebtsolutions.co.za
www.logicaldebtsolutions.co.za
021 987 1835
021 987 2232
065 939 9886
leads@debtzen.co.za
www.debtzen.org
NCRD3032

SUPPORT SERVICES
011 451 0041
0860 072 768
www.dcmax.co.za
lana Van Herwaarde,
DC Operation Centre (PTY)
Tel: 0867227405 Email:
info@dcoperations.co.za
www.dcoperations.co.za
COMING SOON
TRAINING

DEBT
086 126 6562
debt@one.za.com
www.one.za.com
INSURANCE

LEGAL
www.embattornerys.co.za
Liddles & Associates
“It always seems impossible until it
is done” N. Mandela
(T) 021 930 5790
(F) 0866070940
(E) frontdesk@liddles.co.za
www.liddles.co.za
Steyn Coetzee Attorneys /
Prokureurs
Adri de Bruyn
11 Market Street / Markstraat 11,
Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678
adri@steyncoetzee.co.za
RM Brown and Associates
16th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za

Kim Armfield
Attorney & Family Law Mediator
Address: Unit 1B, FinansHuis, 7
Voortrekker Road, Bellville
Tel: 021 949 1758 / 021 945 2526
Office cell: 084 8588 284
kim@legalwc.co.za
Your Debt Counselling Attorneys
Johannesburg | Cape Town
Andre Van Zyl
021 494 4862
info@bassonvanzyl.com
www.bassonvanzyl.com
We are a Port Elizabeth based law firm
capable of assisting Debt Counsellor’s
throughout South Africa with matters
within the following areas of jurisdiction:
Port Elizabeth;
New Brighton;
Motherwell;
Uitenhage;
Hankey;
Jeffreys Bay; and
Humansdorp
082 974 0866
carla@cvlaw.co.za
www.cvlaw.co.za
CREDIT
BUREAUS
Xpert Decision Systems (XDS)
South African information bureau.
Cape Town | Johannesburg
+27 11 645 9100
info@xds.co.za
www.xds.co.za

PAYMENT
DISTRIBUTION
AGENCIES
COLLECTNET
+27 12 140 0602
DC Partner
044 873 4530
Hyphen PDA
011 303 0060
intuitive
0861 628 628

SYSTEM PROVIDERS
FINWISE - INNOVATIVE DEBT M
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Debt Review Software
Tel: 016 004 0031
South Africa’s premier
debt management solution
www.finwise.biz
•
•
•
•
•
‘’ I was pleasantly surprised by our experien
new system is intuitive and e
Debt counsellor Eas

CAPITEC CONTACT DETAILS
Form 17’s
Proposals
Court documents
General Queries
Refund Requests /
Cancellation of Debit Orders
Complaints
Insurance Certificates
ccsforms17@capitecbank.co.za
ccsproposals@capitecbank.co.za
ccsdebtrevieworders@capitecbank.co.za
ccsdebtreviewqueries@capitecbank.co.za
ccsrefundrequests@capitecbank.co.za
ComplaintManagement@capitecbank.co.za
coming soon
Sharecall Contact Number 086 066 7783 - Select Option 2
ESCALATION PROCESS
COMING SOON

Debt Review DepartmentEmail Address
Turnaround Time
Contact Details Standard Bank Debt Review
Debt Review Call Center: 0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days
Debt Review payment queries: DRPayments@standardbank.co.za 7 days
Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days
Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders
**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up
letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas
Credit Card 086120 1000
Diners Club 0113588400 / 0860346377
Vehicle Asset Finance Recoveries 0861102347
Vehicle Asset Finance Collections 0861102347
Home Loans Pre Legal 0860102270
Home Loans Customer Service 0860123001
Standard Bank Insurance 0860123911
Deceased Estates 0861001868

Contact
Function
C A L L C E N T E R
0861 005 901 For your convenience we now offer the opportunity to call our contact centre
and be transferred to specic departments. Note that our consultants in these
departments are subject matter experts and will best be able to assist you for
a swift resolution. Please note; choosing the incorrect option could delay the
resolution of your query.
Option 1: Updated balances, statements, settlements, refunds and
Option 1: general enquiries
Option 2: Any COB related queries
Option 3: Any Proposal related queries
Option 4: Any termination related queries
Email Turnaround Time Function
Certicate of Balance
DRCob@absa.co.za
DRTransfer@absa.co.za
DCCOBQueries@absa.co.za
Debitordercancellations@absa.co.za
DCRCAssessment@absa.co.za
5 Business Days
5 Business Days
5 Business Days
5 Business Days
10 Business Days
Processing of the 17.1 application.
Manage all debt counsellor swaps and
system changes.
Manage all COB escalated queries and
follow-ups.
Manage all debt order cancellation requests.
Manage reckless lending allegations.
DCKYC@absa.co.za
KYC
For return of KYC Forms.
Authorised Financial Services Provider and a registered credit provider (NCRCP7)
Absa idirect’s FSP 34766
Absa Insurance Company’s FSP 8030

Email Turnaround Time Function
Proposals
DCProposalquery@absa.co.za
DRProposals@absa.co.za
10 Business Days
10 Business Days
Manage all proposal escalated queries and
follow-ups.
Processing of the following documents:
17.2, proposals, proof of insurance,
17.3 & supporting documentation.
Legal
Courtapp@absa.co.za 5 Business Days All legal documents to be provided to this
department for review.
Termination
DRTerminations@absa.co.za
17.4@absa.co.za
10 Business Days
10 Business Days
Manage all termination queries,
reinstatements requests and follow-ups.
Manage all voluntary termination requests.
DCClearanceCerticate@absa.co.za
Clearance
5 Business Days Manage all clearance-related queries
and requests.
Service
Types of queries managed by this department; Account closure conrmation/request. Balance conrmations/
query. Account status conrmation, statement request. Paid up letter request. Refund request. All relevant
operational queries to be referred to operational queues mentioned.
Debtreviewqueries@absa.co.za
Debtreviewmanager@absa.co.za
10 Business Days
5 Business Days
Entry point for all query-related matters.
Escalation point for all query-related matters.

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process
www.nedbank.co.za

17.1, 17.2, Proposals, General
correspondence:
debtcounselling@africanbank.co.za
To register for Legal Web Access:
lwac@africanbank.co.za
Reckless Lending investigations:
RLA@africanbank.co.za
ESCALATION PROCESS
DETAILS COMING SOON