Business Action August / September 2019

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1. What was your first job? I was 13 and worked as a chambermaid in a small hotel in Cambridge. I made the beds, cleaned the rooms and bathrooms. My first proper job after leaving university was at a bank called AMP in London. I was an HR administrator. 2. What is the best business advice you’ve ever received? Don’t worry about perfection. Just get out there and do it. Listen to the feedback, and then refine what you’re doing. I also read a book many years ago called Ready, Fire, Aim by Michael Masterson, which advises the same thing. 3. What do you enjoy most about business? I really enjoy the business improvement process. I enjoy constantly looking at how we can improve and how small tweaks in each area of the business enable us to move forward and get better at what we do and the delivery of our service. 4. What essential technology could your business never be without? Email marketing software. We recently switched from Mailchimp to Drip, which is brilliant. 5. Describe your business management / style Collaborative. When it comes to clients, employees and all our stakeholders, I view the relationship as a partnership that we should all benefit from, and I believe that we should have fun as well. 6. How do you go about personal development? Mostly reading. I have the app Blinkist on my phone, which is great for giving me a summary of the key messages of a wide variety of books. If the summary is good, then I’ll get the book and read it all. Audiobooks IN THE HEADER HOT SEAT Lucy Fitzgerald of Fitzgerald HR Looking for independent financial advice? Call us on 01237 426450 for a free initial consultation Each issue we put a North Devon business personality in the hot seat and ask them 10 questions. This issue we asked Lucy Fitzgerald, managing director of Fitzgerald HR contact@dscottfinancial.co.uk https://dscottfinancial.co.uk Your home may be repossessed if you do not keep up repayments on your mortgage. are great because I can listen whilst driving and I drive a lot. A minimum of five hours’ driving a week results in five hours of learning. But I often drive much more than this. At the moment I’m listening to Let My People Go Surfing; the Education of a Reluctant Businessman by Yvon Chouinard. With offices in Devon, Somerset and London, Fitzgerald HR provides Human Resources with the human touch to organisations of all sizes looking for HR solutions across the employee life cycle. Fitzgerald HR offers a range of packages and solutions tailored to its clients’ requirements, from HR consultancy services, to acting as an extension to existing HR teams ABOUT FITZGERALD HR 7. Is there anything about yourself that you would like to change? I can procrastinate. I prefer to work on focused projects and get very absorbed in what I’m doing. This is difficult when running a business as I’m often pulled in different directions. Sometimes I will put off important tasks because I want to keep going on the project I’m involved in. I’m working on getting a balance between giving myself the time to be absorbed in something that really interests me, and moving projects forward, whilst also getting the important business administration done. 8. Social media: yes or no? Preferred network? Yes. I think it’s important for businesses to take a multichannel approach to marketing and we publish on LinkedIn, Facebook and Twitter at the moment. Personally, I tend to use LinkedIn mostly. I find it’s a great business networking tool. 9. How do you wind down when not working? I spend time with my family. I also love to read fiction. Reading a good book is something I can get lost in, which makes it easy to switch off from everything else I need to be doing! 10. Do you have a motto or favourite quotation? Two: 1 – People who wonder whether the glass is half empty or half full are missing the point. The glass is refillable. 2 – You can have it all, just not at the same time. by supporting with workplace investigations or training. With experience of working with a wide range of sectors, Fitzgerald HR knows that clients often need hands-on support, rather than just an advice line. Fitzgerald HR has built an HR company that can provide nationwide HR support on a local basis. ■■Details 01271 859267 or www.fitzgeraldhr.co.uk 18 business action | August / September 2019 | business-action.co.uk
NEWS EXTRA your link to success covering Temporary, Permanent and Contract in Manufacturing, Sales and Marketing and Business Support offices in Barnstaple and Somerset 01271 349 745 www.coopergolding.co.uk Woolacombe development now available to buyers Woolacombe’s Byron development is now complete and available to buyers. The 57 open market apartments offer spectacular views across Woolacombe Bay and benefit from exclusive facilities. These include the new Brundle’s restaurant as well as communal outside spaces, gym, indoor games room, onsite underground parking, outdoor surf storage, sauna and surf showers. The two to four-bedroom apartments are suitable for beachside family holidays or as furnished holiday let investment properties. ■■byronwoolacombe.co.uk Rafting away on work experience Fahren Woollacott, Callum Rippon and Joe Passmore, all 15-year-old students at Pilton Community College, designed and built a cardboard craft for Bideford’s Cardboard Boat Regatta on their work experience at Atlas Packaging. The students designed the boat on CAD software used by the structural design team at Atlas Packaging and created a small version to see how it would look before embarking on the big build. ■■Details atlaspackaging.co.uk £150 Business Action Plan all-year business advertising ➤ Business card advert in 6 issues ➤ Business listing in 6 issues ➤ Online listing for one year ➤ 6 issues of magazine mailed to you Call Alan on 07970 671192 Wills Property Trusts (in will) Children’s Trusts (in will) Funeral Plans Probate Lasting Powers of Attorney Wills: £70 Single / £105 Joint @businessactionm | August / September 2019 | business action 19
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Business Action August / September 2019

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