Business Action August / September 2019

HEALTH & SAFETY
Keeping
Banner 3.indd 1
customers safe and satisfied
24/07/2019 15:33:39
Keith and Julie Turner started
Tawsa in 2006 by investing in a
printer so that they could print
leaflets. Now the business operates
an established health and
safety consultancy in the South
West and across the UK as well
as its Safety Supplies Direct
store on Pottington Business
Park in Barnstaple and online.
Keith’s ‘can do’ attitude
has enabled the business to
develop through focusing on
delivering what clients want.
Tawsa advises on all aspects
of safety – from site inspections
and audits to writing
procedures, providing training
and full safety management.
Keith is determined to give
a consistently high level of
service, whether a client runs a
multi-site operation employing
hundreds of people or is a
one-man band.
Safety Supplies Direct
works on the same basis. Keith
started supplying equipment
after a client asked him to
purchase some goggles, which
alerted him to the business
opportunity. The store now
stocks a wide range of health
and safety clothing and equipment
and janitorial supplies,
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and, again, provides the same
level of service to customers
whether they buy one pair of
gloves or hundreds.
“We offer information and
advice on products and would
rather customers buy the
right product, even if it’s a less
expensive one,” says Keith.
“It’s about loyalty and being
honest. We want people to
come back and let us help sort
their problems.”
The drive to help customers
has led Keith to source hardto-obtain
items and start
Whatever health and safety advice and supplies you need:
(from left) Keith Turner, Robert Priestley and Julie Turner
importing them himself, giving
exclusivity for some products.
Customers can purchase by
visiting and collecting from the
store or ordering by phone or
online for delivery by Safety
Supplies Direct locally or by
courier across the UK.
Keith and Julie’s hard work
has developed the business
so that it now employs seven
people and they have plans for
further expansion.
One team member, Donna
Salter, who left the business
when she moved from the area,
returned in March after three
years to manage sales. Nadia
Curtis has also recently joined
part-time to assist with admin.
Keith and Julie believe it is
vital that employees are happy
and, as parents themselves,
recognise the importance of
flexibility. Keith says there is
a genuine team spirit where
everyone helps out and he
himself will help re-organising
the stockroom or cleaning.
Health and safety system
Keith never stands still and has
recently developed a system
that can be accessed via PC or
mobile phone to manage and
record all aspects of a client’s
health and safety. Available
for an annual subscription,
clients can run it themselves or
Tawsa can manage it remotely,
providing a full back-up service
to guarantee data security.
Always focused on a
commonsense approach to
health and safety, and actively
developing business opportunities,
what innovations will
Keith and Julie launch next?
■■Details 01271 377558 or
safetysuppliesdirect.co.uk /
tawsa.co.uk
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14 business action | August / September 2019 | business-action.co.uk